You can use the chargeback procedure within 120 days (Visa and Mastercard), but this timeframe may be shortened by the financial institutions issuing the card (the bank). Using this procedure involves costs for the merchant – approximately $10-$20 if the claim is accepted. I have a payment terminal, and my price list indicates a charge of 60 PLN (around $15) for a chargeback. In my opinion, the bank/card operator should not approve this claim.
Adam sobota, 11 stycznia 2025 o 23:42:59 UTC+1 David Pye napisał(a): > Also opening a credit card dispute that early seems pretty unreasonable to > me - how much time do you have to do that? > > Surely waiting a month or more would be allowed by your card company, > given item is coming from overseas (not to mention being a bespoke item!) > > David > > > > On Sat, 11 Jan 2025, 20:08 jb-electronics, <[email protected]> > wrote: > >> Sorry, I have to side with inixielab here. You (conveniently?) omitted >> the fact that you were in contact with the seller for a custom item, that >> was incidentally expertly produced. You did not mention that you had a >> direct line of communication with the seller. You did not mention whether >> you reached out after you didn't hear back. Yet, you writing publicly here >> on neonixie-l, where a lot of people can read these kind of insinuations, >> seemed like a good idea to you. >> >> And then you mention "But I am the bad guy who did something wrong." Hmm. >> >> Best regards >> Jens >> >> On 2025-01-10 4:00 a.m., Leroy Jones wrote: >> >> I started working with nixie tubes in 1990. At that time there were >> still lots of National Electronics ones around. >> When in Phoenix, AZ on a business trip in 1998, I drove over to Antique >> Electronic supply and bought out their entire stock >> of National nixies. Lots of NL-807 tubes in that bunch. Then in >> 1999-2000 I started buying up B-7971 tubes so i could build >> the scrolling text array that uses 16 of them. Have enough of those to >> make another group of 8 to eventually make a 24- tube scrolling array. >> Plenty of spares. Those cost $10 each then. So it is with just over >> 30 years of nixification under my belt that I now write this. >> Things are getting rather weird I have to say, what with all of the >> up-and-coming "new" manufacturers and with strong doses of plenty of drama >> to go with it along the way. But who am I to say it? I just wanted >> to test one of the new tubes. That is all I wanted to do I swear it. >> >> >> On Thursday, January 9, 2025 at 9:44:35 PM UTC-5 Richard Scales wrote: >> >>> I ordered a DGM01 and it arrived in a couple of weeks as far as I can >>> remember, the tube is lovely. I am now working on a custom tube project >>> with the same manufacturer and so far have not had any comms issue though I >>> would agree that their web site does not give the impression of being much >>> of an e-commerce oriented thing at the moment. I note that they are using >>> ShopPay for payments but I guess that does not provide any tracking updates >>> etc. Perhaps it may at some future point. >>> I suspect that their skills and focus are mostly in the area of nixie >>> tube development for which I would give them much praise as that is where >>> the future is going to be for our hobby. I have tracked the general price >>> trend of nixies over just the last 8 years (as that is how long ago I >>> developed an interest) and it seems to continue to spiral skywards as >>> demand increases and supply, well, it's going to dry up some day! >>> I do hope that Inixielab (and anyone else doing the same) continue with >>> their development and make a commercial success of it (and get to the point >>> of having a real e-commerce site!). >>> - Richard >>> >>> >>> >>> On Friday, 10 January 2025 at 02:20:03 UTC Leroy Jones wrote: >>> >>>> High drama. Caused by a failure to communicate. Of course I get >>>> painted as the bad guy. It always happens that way. >>>> I am used to it. However, fortunately, this only happens in way less >>>> than 1% of my transactions. To everyone reading this, >>>> think what you will. I have done nothing wrong, given the nature of >>>> this situation. It was caused by an unfortunate lack of proper >>>> communication. Yes. I agree. The entire ordeal is OUTRAGEOUS. >>>> From start to finish. Had I known it was going to turn out like this >>>> I would have not touched it with a ten foot pole! Beautiful looking >>>> tubes. Great looking web site. But no customer login nor order status >>>> available. >>>> Paypal does not work. Credit card only. Last I heard and understood >>>> everything was ready. Then an entire 7 days of complete silence ensued >>>> after the payment was made via credit card. Somehow when the money >>>> showed up, then communication suddenly stopped. >>>> But I am the bad guy who did something wrong. Gentlemen, is that not >>>> high drama right there? I rest my case. -Chuck >>>> >>>> >>>> >>>> >>>> On Thursday, January 9, 2025 at 8:51:59 PM UTC-5 Sadudu wrote: >>>> >>>>> I sincerely apologize for any inconvenience caused. Let me now walk >>>>> you through the process of what happened. >>>>> >>>>> [image: 微信图片_20250110092903.png][image: 微信图片_20250110092910.png][image: >>>>> 微信图片_20250110092915.png][image: 微信图片_20250110092918.png] >>>>> >>>>> Here's a chat from a week ago, you mentioned that you needed a test >>>>> board and I promised to make one for free and send it to you after I >>>>> learned of your need. And I have told you that it will take some time to >>>>> produce the PCB, and you have replied that it is not urgent （THERE IS NO >>>>> HURRY AT ALL!!!!!!!!）. After I draw the corresponding PCB, it will take >>>>> me >>>>> three days to produce it, and it will take me three days to mail it to my >>>>> home. After I receive it, I have to do some simple soldering and testing. >>>>> If you receive it, you should see it as a PCB with soldered pins. >>>>> >>>>> I think it's very funny that I made and sent you the PCB for free and >>>>> you said I didn't ship it. I actually shipped the item when you first >>>>> asked >>>>> me. >>>>> >>>>> Now that I've refunded you the money, the mailed item is a gift to >>>>> you. This is just outrageous. >>>>> >>>>> >>>>> On Friday, January 10, 2025 at 3:39:44 AM UTC+8 Leroy Jones wrote: >>>>> >>>>>> One thing that really bugs me about their site is there is no >>>>>> customer account login to check status of pending orders. >>>>>> That plus the fact that there is no communication about "order >>>>>> received" nor any info about tracking number. >>>>>> I waited an entire 7 day week after charging it to my credit card and >>>>>> not a peep. I canceled the order and opened a credit card dispute. >>>>>> Not my first rodeo. This is unacceptable. >>>>>> >>>>>> On Thursday, January 9, 2025 at 2:27:47 PM UTC-5 Nick Andrews wrote: >>>>>> >>>>>>> I ordered a couple of their test boards with tube some time back and >>>>>>> if I recall, it took a couple ot 3 weeks to get shipped. No biggie. >>>>>>> >>>>>>> On Thu, Jan 9, 2025 at 12:44 PM Leroy Jones <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>>> Does anyone on here have any personal experience dealing with >>>>>>>> inixielab.com? >>>>>>>> >>>>>>>> Anyone here have any experience with the new DGM01 tube? >>>>>>>> >>>>>>>> I ask because I am getting very concerned over the fact that I >>>>>>>> ordered one tube >>>>>>>> to test an entire 7 day week ago, and have not heard back nor >>>>>>>> gotten a tracking number >>>>>>>> for the shipping. Their web site has no customer account sign-in, >>>>>>>> nor does it have any >>>>>>>> way to check up on the status of pending orders. >>>>>>>> >>>>>>>> Comments? Anyone? >>>>>>>> >>>>>>> -- >>>>>>>> >>>>>>> You received this message because you are subscribed to the Google >>>>>>>> Groups "neonixie-l" group. >>>>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>>>> send an email to [email protected]. >>>>>>>> To view this discussion, visit >>>>>>>> https://groups.google.com/d/msgid/neonixie-l/25101926-6be1-475b-8366-d7e17197c8b0n%40googlegroups.com >>>>>>>> >>>>>>>> <https://groups.google.com/d/msgid/neonixie-l/25101926-6be1-475b-8366-d7e17197c8b0n%40googlegroups.com?utm_medium=email&utm_source=footer> >>>>>>>> . >>>>>>>> >>>>>>> -- >> You received this message because you are subscribed to the Google Groups >> "neonixie-l" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion, visit >> https://groups.google.com/d/msgid/neonixie-l/2cd0e4ad-0724-4a2c-8946-236baae31d53n%40googlegroups.com >> >> <https://groups.google.com/d/msgid/neonixie-l/2cd0e4ad-0724-4a2c-8946-236baae31d53n%40googlegroups.com?utm_medium=email&utm_source=footer> >> . >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "neonixie-l" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> > To view this discussion, visit >> https://groups.google.com/d/msgid/neonixie-l/d7e643ff-b108-a15a-2b46-bac04c87ef2d%40jb-electronics.de >> >> <https://groups.google.com/d/msgid/neonixie-l/d7e643ff-b108-a15a-2b46-bac04c87ef2d%40jb-electronics.de?utm_medium=email&utm_source=footer> >> . >> > -- You received this message because you are subscribed to the Google Groups "neonixie-l" group. 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