We put in Procurve 2510s. They work, and match the rest of our switches. Kurt
On Wed, Nov 9, 2011 at 15:24, Jon Harris <[email protected]> wrote: > Shortels do work on other switches at least $dayjob$ they are using Cisco > exclusively. Like Matt I am not the phone guy but I sit across from two of > them. The only complaint I hear them make is during upgrades of older phone > systems. They have to go out and manually "fix" things in the remote > offices. That said I know they like the ability to put new staff and > offices into the central phone server and preprogram the new systems and > then go out and drop them in. I don't know where it went but whey were > looking at setting up internal conferencing thru the system for a while. > > Jon > > On Wed, Nov 9, 2011 at 1:54 PM, Matthew W. Ross <[email protected]> > wrote: >> >> > I would be interested in hearing of any licensing gotchas or things to >> > be >> > aware of. >> >> One license "gotcha" we just recently experienced: We have a user who uses >> their "Personal" license. This gives the users an extension, mailbox, etc... >> But this user wanted a feature which was only available to the "Workgroup >> Agent" license. (What the user wanted to do was to sign in/out of the >> workgroup remotely, which apparently a "personal" license can't do.) What we >> found out is that we can't upgrade the license, nor can we get a refund. If >> we choose to do this, we just have to purchase the additional license (at >> over $200). >> >> > Which vendors switches are you using? >> >> Shoretel makes you choose and stick to a vendor. I am unable to purchase >> additional licenses/phones/switches from a different vendor without >> completely transferring my vendor. We are using NCA (http://www.ncanet.com/) >> and we have had "good to excellent" support from them for over 10 years. We >> briefly looked into other vendors in our area. >> >> If your question is more of a "which hardware switches do you use": A mix >> of the Shoretel 120s (IP phone capable or 24 analog lines) and the Shoretel >> 24As (Cheaper, 24 analog extension only switch). Oh, and a Shoretel T1 for >> our PRI. >> >> > I'm not as involved in the financial side of this, I'm coming at this >> > more >> > from the technical side (I currently have zero knowledge of phone >> > systems >> > but obvious once you move from a monolithic analogue system to an IP >> > system >> > it starts to merge with network/server stuff). >> >> I'm not really a phone guy. My predecessor was a phone guy. He is the one >> who got the school to move to Shoretel, and I thank him for it every time I >> use it. While now there are good, useable alternatives, it's worth looking >> into other solutions. But I have been extremely happy with this product. >> >> >> --Matt Ross >> Ephrata School District >> >> >> ----- Original Message ----- >> From: Paul Hutchings >> [mailto:[email protected]] >> To: NT System Admin Issues >> [mailto:[email protected]] >> Sent: Wed, 09 Nov 2011 >> 09:51:16 -0800 >> Subject: RE: ShoreTel >> >> >> > Thanks Matt that helps and awful lot as it's the nitty gritty that tends >> > to >> > get overlooked. >> > >> > I would be interested in hearing of any licensing gotchas or things to >> > be >> > aware of. >> > >> > Which vendors switches are you using? >> > >> > I'm not as involved in the financial side of this, I'm coming at this >> > more >> > from the technical side (I currently have zero knowledge of phone >> > systems >> > but obvious once you move from a monolithic analogue system to an IP >> > system >> > it starts to merge with network/server stuff). >> > >> > Thanks again, >> > Paul >> > ________________________________________ >> > From: Matthew W. Ross [[email protected]] >> > Sent: 09 November 2011 4:48 PM >> > To: NT System Admin Issues >> > Subject: Re: ShoreTel >> > >> > Shoretel is the the phone system we're using. >> > >> > Pros: >> > >> > * Very easy to use. >> > * Works great for windows environments. >> > * Has good support for mass deployment of analog phones (which some do >> > not, >> > and we use a lot of). >> > * Can be used as your intercom (Using IP phones). >> > * Support has been good for us. >> > * Outlook integration (We don't use this, but it's there.) >> > >> > Cons: >> > >> > * Windows Centric (There is now a web based client which is a big >> > improvement in this front). >> > * Serious product lock-in: >> > ** Their switches will only work with Shoretel. >> > ** Their IP phones will only work with Shoretel. >> > ** They license you per extension, and those licenses cannot be >> > refunded/transferred. >> > ** SIP phones do work, for an additional fee. >> > * "Optional" support is not so optional. It is also primarily through >> > your >> > vendor, not Shoretel. >> > * Not cheap. >> > >> > I hope this helps. >> > >> > >> > --Matt Ross >> > Ephrata School District >> > >> > >> > ----- Original Message ----- >> > From: Paul Hutchings >> > [mailto:[email protected]] >> > To: NT System Admin Issues >> > [mailto:[email protected]] >> > Sent: Wed, 09 Nov 2011 >> > 07:14:01 -0800 >> > Subject: ShoreTel >> > >> > >> > > Anyone here using Shoretel for their phone system? >> > > >> > > From what we've seen so far we're confident they're a good fit both in >> > terms >> > > of features and architecture, and (most importantly IMO) the client >> > software >> > > appears to be pretty good to use. >> > > >> > > Any tales (on or off list) of how they have performed would be >> > appreciated. >> > > >> > > Thanks, >> > > Paul >> > > >> > > -- >> > > MIRA Ltd >> > > >> > > Watling Street, Nuneaton, Warwickshire, CV10 0TU, England >> > > Registered in England and Wales No. 402570 >> > > VAT Registration GB 100 1464 84 >> > > >> > > The contents of this e-mail are confidential and are solely for the >> > > use of >> > > the intended recipient. 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