Our IT shop handles (read: manage) ALL telecom from pots lines, cell phones and all telephony. We're moving towards hosted VoIP with Thinking Phone Networks for all of our branches.
On Wednesday, November 9, 2011, Kurt Buff <[email protected]> wrote: > We put in Procurve 2510s. They work, and match the rest of our switches. > > Kurt > > On Wed, Nov 9, 2011 at 15:24, Jon Harris <[email protected]> wrote: >> Shortels do work on other switches at least $dayjob$ they are using Cisco >> exclusively. Like Matt I am not the phone guy but I sit across from two of >> them. The only complaint I hear them make is during upgrades of older phone >> systems. They have to go out and manually "fix" things in the remote >> offices. That said I know they like the ability to put new staff and >> offices into the central phone server and preprogram the new systems and >> then go out and drop them in. I don't know where it went but whey were >> looking at setting up internal conferencing thru the system for a while. >> >> Jon >> >> On Wed, Nov 9, 2011 at 1:54 PM, Matthew W. Ross <[email protected] > >> wrote: >>> >>> > I would be interested in hearing of any licensing gotchas or things to >>> > be >>> > aware of. >>> >>> One license "gotcha" we just recently experienced: We have a user who uses >>> their "Personal" license. This gives the users an extension, mailbox, etc... >>> But this user wanted a feature which was only available to the "Workgroup >>> Agent" license. (What the user wanted to do was to sign in/out of the >>> workgroup remotely, which apparently a "personal" license can't do.) What we >>> found out is that we can't upgrade the license, nor can we get a refund. If >>> we choose to do this, we just have to purchase the additional license (at >>> over $200). >>> >>> > Which vendors switches are you using? >>> >>> Shoretel makes you choose and stick to a vendor. I am unable to purchase >>> additional licenses/phones/switches from a different vendor without >>> completely transferring my vendor. We are using NCA ( http://www.ncanet.com/) >>> and we have had "good to excellent" support from them for over 10 years. We >>> briefly looked into other vendors in our area. >>> >>> If your question is more of a "which hardware switches do you use": A mix >>> of the Shoretel 120s (IP phone capable or 24 analog lines) and the Shoretel >>> 24As (Cheaper, 24 analog extension only switch). Oh, and a Shoretel T1 for >>> our PRI. >>> >>> > I'm not as involved in the financial side of this, I'm coming at this >>> > more >>> > from the technical side (I currently have zero knowledge of phone >>> > systems >>> > but obvious once you move from a monolithic analogue system to an IP >>> > system >>> > it starts to merge with network/server stuff). >>> >>> I'm not really a phone guy. My predecessor was a phone guy. He is the one >>> who got the school to move to Shoretel, and I thank him for it every time I >>> use it. While now there are good, useable alternatives, it's worth looking >>> into other solutions. But I have been extremely happy with this product. >>> >>> >>> --Matt Ross >>> Ephrata School District >>> >>> >>> ----- Original Message ----- >>> From: Paul Hutchings >>> [mailto:[email protected]] >>> To: NT System Admin Issues >>> [mailto:[email protected]] >>> Sent: Wed, 09 Nov 2011 >>> 09:51:16 -0800 >>> Subject: RE: ShoreTel >>> >>> >>> > Thanks Matt that helps and awful lot as it's the nitty gritty that tends >>> > to >>> > get overlooked. >>> > >>> > I would be interested in hearing of any licensing gotchas or things to >>> > be >>> > aware of. >>> > >>> > Which vendors switches are you using? >>> > >>> > I'm not as involved in the financial side of this, I'm coming at this >>> > more >>> > from the technical side (I currently have zero knowledge of phone >>> > systems >>> > but obvious once you move from a monolithic analogue system to an IP >>> > system >>> > it starts to merge with network/server stuff). >>> > >>> > Thanks again, >>> > Paul >>> > ________________________________________ >>> > From: Matthew W. Ross [[email protected]] >>> > Sent: 09 November 2011 4:48 PM >>> > To: NT System Admin Issues >>> > Subject: Re: ShoreTel >>> > >>> > Shoretel is the the phone system we're using. >>> > >>> > Pros: >>> > >>> > * Very easy to use. >>> > * Works great for windows environments. >>> > * Has good support for mass deployment of analog phones (which some do >>> > not, >>> > and we use a lot of). >>> > * Can be used as your intercom (Using IP phones). >>> > * Support has been good for us. >>> > * Outlook integration (We don't use this, but it's there.) >>> > >>> > Cons: >>> > >>> > * Windows Centric (There is now a web based client which is a big >>> > improvement in this front). >>> > * Serious product lock-in: >>> > ** Their switches will only work with Shoretel. >>> > ** Their IP phones will only work with Shoretel. >>> > ** They license you per extension, and those licenses cannot be >>> > refunded/transferred. >>> > ** SIP phones do work, for an additional fee. >>> > * "Optional" support is not so optional. It is also primarily through >>> > your >>> > vendor, not Shoretel. >>> > * Not cheap. >>> > >>> > I hope this helps. >>> > >>> > >>> > --Matt Ross >>> > Ephrata School District >>> > >>> > >>> > ----- Original Message ----- >>> > From: Paul Hutchings >>> > [mailto:[email protected]] >>> > To: NT System Admin Issues >>> > [mailto:[email protected]] >>> > Sent: Wed, 09 Nov 2011 >>> > 07:14:01 -0800 >>> > Subject: ShoreTel >>> > >>> > >>> > > Anyone here using Shoretel for their phone system? >>> > > >>> > > From what we've seen so far we're confident they're a good fit both in >>> > terms >>> > > of features and architecture, and (most importantly IMO) the client >>> > software >>> > > appears to be pretty good to use. >>> > > >>> > > Any tales (on or off list) of how they have performed would be >>> > appreciated. >>> > > >>> > > Thanks, >>> > > Paul >>> > > >>> > > -- >>> > > MIRA Ltd >>> > > >>> > > Watling Street, Nuneaton, Warwickshire, CV10 0TU, England >>> > > Registered in England and Wales No. 402570 >>> > > VAT Registration GB 100 1464 84 >>> > > >>> > > The contents of this e-mail are confidential and are solely for the >>> > > use of >>> > > the intended recipient. If you receive this e-mail in error, please >>> > delete >>> > > it and notify us either by e-mail, telephone or fax. You should not >>> > > copy, >>> > > forward or otherwise disclose the content of the e-mail as this is >>> > > prohibited. >>> > > >>> > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>> > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> > > >>> > > --- >>> > > To manage subscriptions click here: >>> > > http://lyris.sunbelt-software.com/read/my_forums/ >>> > > or send an email to [email protected] >>> > > with the body: unsubscribe ntsysadmin >>> > >>> > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>> > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> > >>> > --- >>> > To manage subscriptions click here: >>> > http://lyris.sunbelt-software.com/read/my_forums/ >>> > or send an email to [email protected] >>> > with the body: unsubscribe ntsysadmin >>> > >>> > >>> > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>> > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> > >>> > --- >>> > To manage subscriptions click here: >>> > http://lyris.sunbelt-software.com/read/my_forums/ >>> > or send an email to [email protected] >>> > with the body: unsubscribe ntsysadmin >>> > >>> > >>> >>> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >>> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >>> >>> --- >>> To manage subscriptions click here: >>> http://lyris.sunbelt-software.com/read/my_forums/ >>> or send an email to [email protected] >>> with the body: unsubscribe ntsysadmin >>> >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
