no sorry, unfortunately I've abandoned cmdb having inside (another group) implemented it on other platform/tool and furthermore, we werern't using linkage between ticket/faq/ci/...
On Thu, Mar 11, 2010 at 2:12 PM, Sandeep Murthy <[email protected]>wrote: > Marco, > > Thank you so much!! I installed the packages and now everything shows up :) > > One other request: Is there any sample database available polluted with > sample data for CI items, Incidents and their mapping/ relationships?? > > I am setting up an internal demonstration and would be a great help if > anyone can share some sample data. > > Cheers, > Sandeep > > ------------------------------ > *From:* Marco Vannini <[email protected]> > *To:* User questions and discussions about OTRS. <[email protected]> > *Sent:* Thu, March 11, 2010 12:10:01 PM > > *Subject:* Re: [otrs] Putting CMDB to work > > uhoh, But. Did you install ITSM packages ? The group should be created with > the import of them... > > the packages are: > > GeneralCatalog > ITSMCore > ITSMConfigurationManagement > > just for CMDB (rest of the list, correct me if I'm wrong) > > and are available via > http://ftp.otrs.org/pub/otrs/itsm/packages13otrs.xmlmanageble in Admin - > Package Manager or downloading them from the otrs site > and installable via $OTRS_HOME/bin/opm.pl > > HTH > > On Thu, Mar 11, 2010 at 12:59 PM, Sandeep Murthy > <[email protected]>wrote: > >> Thanks for the information. I found only 3 predefined groups - admin, >> stats and users. I created a new group "itsm-configitem", enabled all >> permissions but still no "ConfigItem" in the NavBar. >> >> >> ------------------------------ >> *From:* Marco Vannini <[email protected]> >> *To:* User questions and discussions about OTRS. <[email protected]> >> *Sent:* Thu, March 11, 2010 11:42:18 AM >> *Subject:* Re: [otrs] Putting CMDB to work >> >> You should be part of itsm-configitem group, then you will have the >> ConfigItem in NavBar. To define new or modify the existant CI you should >> access [ Config Item ] in admin section >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
