Marco, Thank you so much!! I installed the packages and now everything shows up :)
One other request: Is there any sample database available polluted with sample data for CI items, Incidents and their mapping/ relationships?? I am setting up an internal demonstration and would be a great help if anyone can share some sample data. Cheers, Sandeep ________________________________ From: Marco Vannini <[email protected]> To: User questions and discussions about OTRS. <[email protected]> Sent: Thu, March 11, 2010 12:10:01 PM Subject: Re: [otrs] Putting CMDB to work uhoh, But. Did you install ITSM packages ? The group should be created with the import of them... the packages are: GeneralCatalog ITSMCore ITSMConfigurationManagement just for CMDB (rest of the list, correct me if I'm wrong) and are available via http://ftp.otrs.org/pub/otrs/itsm/packages13otrs.xml manageble in Admin - Package Manager or downloading them from the otrs site and installable via $OTRS_HOME/bin/opm.pl HTH On Thu, Mar 11, 2010 at 12:59 PM, Sandeep Murthy <[email protected]> wrote: > >Thanks for the information. I found only 3 predefined groups - admin, stats >and users. I created a new group "itsm-configitem", enabled all permissions >but still no "ConfigItem" in the NavBar. > > > > > ________________________________ From: Marco Vannini <[email protected]> >To: User questions and discussions about OTRS. <[email protected]> >Sent: Thu, March 11, 2010 11:42:18 AM >Subject: Re: [otrs] Putting CMDB > to work > > >>You should be part of itsm-configitem group, then you will have the >>ConfigItem in NavBar. To define new or modify the existant CI you should >>access [ Config Item ] in admin section >> > > > > > > > >--------------------------------------------------------------------- >>OTRS mailing list: otrs - Webpage: http://otrs.org/ >>Archive: http://lists.otrs.org/pipermail/otrs >>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >http://www.otrs.com/en/support/enterprise-subscription/ >
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