uhoh, But. Did you install ITSM packages ? The group should be created with the import of them...
the packages are: GeneralCatalog ITSMCore ITSMConfigurationManagement just for CMDB (rest of the list, correct me if I'm wrong) and are available via http://ftp.otrs.org/pub/otrs/itsm/packages13otrs.xmlmanageble in Admin - Package Manager or downloading them from the otrs site and installable via $OTRS_HOME/bin/opm.pl HTH On Thu, Mar 11, 2010 at 12:59 PM, Sandeep Murthy <[email protected]>wrote: > Thanks for the information. I found only 3 predefined groups - admin, stats > and users. I created a new group "itsm-configitem", enabled all permissions > but still no "ConfigItem" in the NavBar. > > > ------------------------------ > *From:* Marco Vannini <[email protected]> > *To:* User questions and discussions about OTRS. <[email protected]> > *Sent:* Thu, March 11, 2010 11:42:18 AM > *Subject:* Re: [otrs] Putting CMDB to work > > You should be part of itsm-configitem group, then you will have the > ConfigItem in NavBar. To define new or modify the existant CI you should > access [ Config Item ] in admin section > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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