Just to make sure... If I add through the backend, directly to MySQL, do I have to populate customer_preferences as well, even if I'm not giving actual customer access?
Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 4:08 AM, Muhammad El-Sergani <[email protected]>wrote: > For all those who want the same... you can export your address book using > Thundebird, into CSV, modify the script, or create your own containing the > correct SQL statements, and you've got what you want :) > > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Sun, Apr 24, 2011 at 3:44 AM, Muhammad El-Sergani > <[email protected]>wrote: > >> Thanks Gerald, >> >> I'll make sure to check it out! >> >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> >> >> >> On Sun, Apr 24, 2011 at 3:37 AM, Gerald Young <[email protected]> wrote: >> >>> >>> The following script does not do what you want, but can probably be >>> adapted to work with customers >>> /otrs/scripts/syncuser_csv2otrs.pl<http://source.otrs.org/viewvc.cgi/otrs/scripts/syncuser_csv2otrs.pl?revision=1.13&view=markup> >>> >>> >>> >>> >>> On Sat, Apr 23, 2011 at 7:48 PM, Muhammad El-Sergani <[email protected] >>> > wrote: >>> >>>> LoL.. then I think you misunderstood my original question. >>>> >>>> I'm moving from no trouble ticketing system... to OTRS. >>>> >>>> So our emails are full of customers' emails etc... >>>> >>>> What I was looking for was a way to easily add a preconfigured >>>> customers' list to OTRS, instead of using the GUI to manually add >>>> one-by-one. A .csv file would suffice, upload it and let OTRS do the rest. >>>> >>>> >>>> Thanks and Best Regards, >>>> Muhammad El-Sergani. >>>> >>>> >>>> >>>> On Sun, Apr 24, 2011 at 1:43 AM, Gerald Young <[email protected]>wrote: >>>> >>>>> I'll wait until you actually implement OTRS to respond, then. :) >>>>> >>>>> >>>>> On Sat, Apr 23, 2011 at 7:39 PM, Muhammad El-Sergani < >>>>> [email protected]> wrote: >>>>> >>>>>> Nothing yet actually.. waiting to see what i can do with OTRS first. >>>>>> >>>>>> >>>>>> Thanks and Best Regards, >>>>>> Muhammad El-Sergani. >>>>>> >>>>>> >>>>>> >>>>>> On Sun, Apr 24, 2011 at 1:27 AM, Gerald Young <[email protected]>wrote: >>>>>> >>>>>>> What holds your customer list? >>>>>>> >>>>>>> >>>>>>> On Sat, Apr 23, 2011 at 6:52 PM, Muhammad El-Sergani < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>>> Thanks Gerald, >>>>>>>> >>>>>>>> But I'm not sure I quite understand what you mean.. Could u >>>>>>>> elaborate more? >>>>>>>> >>>>>>>> On Sunday, April 24, 2011, Gerald Young <[email protected]> wrote: >>>>>>>> > Probably the best thing is to link to the database that has the >>>>>>>> customer list... >>>>>>>> > >>>>>>>> > On Sat, Apr 23, 2011 at 5:00 PM, Muhammad El-Sergani < >>>>>>>> [email protected]> wrote: >>>>>>>> > Hello, >>>>>>>> > Is there a way to add alot of customers, batched all together, >>>>>>>> instead of one-by-one? >>>>>>>> > >>>>>>>> > Also, could I for one customer, add more than one email address? >>>>>>>> > >>>>>>>> > Thanks and Best Regards, >>>>>>>> > Muhammad El-Sergani. >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> --------------------------------------------------------------------- >>>>>>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> > Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> > >>>>>>>> > >>>>>>>> >>>>>>>> -- >>>>>>>> >>>>>>>> Thanks and Best Regards, >>>>>>>> Muhammad El-Sergani. >>>>>>>> >>>>>>>> --------------------------------------------------------------------- >>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> >>>>>>> >>>>>>> >>>>>>> --------------------------------------------------------------------- >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >
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