If you aren't using the API, there is no way to verify what you're doing is correct.
On Sun, Apr 24, 2011 at 10:19 AM, Muhammad El-Sergani <[email protected]>wrote: > Just to make sure... If I add through the backend, directly to MySQL, do I > have to populate customer_preferences as well, even if I'm not giving > actual customer access? > > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Sun, Apr 24, 2011 at 4:08 AM, Muhammad El-Sergani > <[email protected]>wrote: > >> For all those who want the same... you can export your address book using >> Thundebird, into CSV, modify the script, or create your own containing the >> correct SQL statements, and you've got what you want :) >> >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> >> >> >> On Sun, Apr 24, 2011 at 3:44 AM, Muhammad El-Sergani >> <[email protected]>wrote: >> >>> Thanks Gerald, >>> >>> I'll make sure to check it out! >>> >>> >>> Thanks and Best Regards, >>> Muhammad El-Sergani. >>> >>> >>> >>> On Sun, Apr 24, 2011 at 3:37 AM, Gerald Young <[email protected]>wrote: >>> >>>> >>>> The following script does not do what you want, but can probably be >>>> adapted to work with customers >>>> /otrs/scripts/syncuser_csv2otrs.pl<http://source.otrs.org/viewvc.cgi/otrs/scripts/syncuser_csv2otrs.pl?revision=1.13&view=markup> >>>> >>>> >>>> >>>> >>>> On Sat, Apr 23, 2011 at 7:48 PM, Muhammad El-Sergani < >>>> [email protected]> wrote: >>>> >>>>> LoL.. then I think you misunderstood my original question. >>>>> >>>>> I'm moving from no trouble ticketing system... to OTRS. >>>>> >>>>> So our emails are full of customers' emails etc... >>>>> >>>>> What I was looking for was a way to easily add a preconfigured >>>>> customers' list to OTRS, instead of using the GUI to manually add >>>>> one-by-one. A .csv file would suffice, upload it and let OTRS do the rest. >>>>> >>>>> >>>>> Thanks and Best Regards, >>>>> Muhammad El-Sergani. >>>>> >>>>> >>>>> >>>>> On Sun, Apr 24, 2011 at 1:43 AM, Gerald Young <[email protected]>wrote: >>>>> >>>>>> I'll wait until you actually implement OTRS to respond, then. :) >>>>>> >>>>>> >>>>>> On Sat, Apr 23, 2011 at 7:39 PM, Muhammad El-Sergani < >>>>>> [email protected]> wrote: >>>>>> >>>>>>> Nothing yet actually.. waiting to see what i can do with OTRS first. >>>>>>> >>>>>>> >>>>>>> Thanks and Best Regards, >>>>>>> Muhammad El-Sergani. >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Sun, Apr 24, 2011 at 1:27 AM, Gerald Young <[email protected]>wrote: >>>>>>> >>>>>>>> What holds your customer list? >>>>>>>> >>>>>>>> >>>>>>>> On Sat, Apr 23, 2011 at 6:52 PM, Muhammad El-Sergani < >>>>>>>> [email protected]> wrote: >>>>>>>> >>>>>>>>> Thanks Gerald, >>>>>>>>> >>>>>>>>> But I'm not sure I quite understand what you mean.. Could u >>>>>>>>> elaborate more? >>>>>>>>> >>>>>>>>> On Sunday, April 24, 2011, Gerald Young <[email protected]> >>>>>>>>> wrote: >>>>>>>>> > Probably the best thing is to link to the database that has the >>>>>>>>> customer list... >>>>>>>>> > >>>>>>>>> > On Sat, Apr 23, 2011 at 5:00 PM, Muhammad El-Sergani < >>>>>>>>> [email protected]> wrote: >>>>>>>>> > Hello, >>>>>>>>> > Is there a way to add alot of customers, batched all together, >>>>>>>>> instead of one-by-one? >>>>>>>>> > >>>>>>>>> > Also, could I for one customer, add more than one email address? >>>>>>>>> > >>>>>>>>> > Thanks and Best Regards, >>>>>>>>> > Muhammad El-Sergani. >>>>>>>>> > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> --------------------------------------------------------------------- >>>>>>>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>> > Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>> > >>>>>>>>> > >>>>>>>>> >>>>>>>>> -- >>>>>>>>> >>>>>>>>> Thanks and Best Regards, >>>>>>>>> Muhammad El-Sergani. >>>>>>>>> >>>>>>>>> --------------------------------------------------------------------- >>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> --------------------------------------------------------------------- >>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> >>>>>>> >>>>>>> >>>>>>> --------------------------------------------------------------------- >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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