hmff... that was pretty helpful... Thanks and Best Regards, Muhammad El-Sergani.
On Sun, Apr 24, 2011 at 8:38 PM, Gerald Young <[email protected]> wrote: > http://dev.otrs.org > > > On Sun, Apr 24, 2011 at 1:27 PM, Muhammad El-Sergani > <[email protected]>wrote: > >> Thanks Gerald, >> >> can you point me in the correct direction? >> where can i find the API's? >> >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> >> >> >> On Sun, Apr 24, 2011 at 7:14 PM, Gerald Young <[email protected]> wrote: >> >>> If you aren't using the API, there is no way to verify what you're doing >>> is correct. >>> >>> >>> On Sun, Apr 24, 2011 at 10:19 AM, Muhammad El-Sergani < >>> [email protected]> wrote: >>> >>>> Just to make sure... If I add through the backend, directly to MySQL, do >>>> I have to populate customer_preferences as well, even if I'm not giving >>>> actual customer access? >>>> >>>> >>>> Thanks and Best Regards, >>>> Muhammad El-Sergani. >>>> >>>> >>>> >>>> On Sun, Apr 24, 2011 at 4:08 AM, Muhammad El-Sergani < >>>> [email protected]> wrote: >>>> >>>>> For all those who want the same... you can export your address book >>>>> using Thundebird, into CSV, modify the script, or create your own >>>>> containing >>>>> the correct SQL statements, and you've got what you want :) >>>>> >>>>> >>>>> Thanks and Best Regards, >>>>> Muhammad El-Sergani. >>>>> >>>>> >>>>> >>>>> On Sun, Apr 24, 2011 at 3:44 AM, Muhammad El-Sergani < >>>>> [email protected]> wrote: >>>>> >>>>>> Thanks Gerald, >>>>>> >>>>>> I'll make sure to check it out! >>>>>> >>>>>> >>>>>> Thanks and Best Regards, >>>>>> Muhammad El-Sergani. >>>>>> >>>>>> >>>>>> >>>>>> On Sun, Apr 24, 2011 at 3:37 AM, Gerald Young <[email protected]>wrote: >>>>>> >>>>>>> >>>>>>> The following script does not do what you want, but can probably be >>>>>>> adapted to work with customers >>>>>>> /otrs/scripts/syncuser_csv2otrs.pl<http://source.otrs.org/viewvc.cgi/otrs/scripts/syncuser_csv2otrs.pl?revision=1.13&view=markup> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Sat, Apr 23, 2011 at 7:48 PM, Muhammad El-Sergani < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>>> LoL.. then I think you misunderstood my original question. >>>>>>>> >>>>>>>> I'm moving from no trouble ticketing system... to OTRS. >>>>>>>> >>>>>>>> So our emails are full of customers' emails etc... >>>>>>>> >>>>>>>> What I was looking for was a way to easily add a preconfigured >>>>>>>> customers' list to OTRS, instead of using the GUI to manually add >>>>>>>> one-by-one. A .csv file would suffice, upload it and let OTRS do the >>>>>>>> rest. >>>>>>>> >>>>>>>> >>>>>>>> Thanks and Best Regards, >>>>>>>> Muhammad El-Sergani. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Sun, Apr 24, 2011 at 1:43 AM, Gerald Young >>>>>>>> <[email protected]>wrote: >>>>>>>> >>>>>>>>> I'll wait until you actually implement OTRS to respond, then. :) >>>>>>>>> >>>>>>>>> >>>>>>>>> On Sat, Apr 23, 2011 at 7:39 PM, Muhammad El-Sergani < >>>>>>>>> [email protected]> wrote: >>>>>>>>> >>>>>>>>>> Nothing yet actually.. waiting to see what i can do with OTRS >>>>>>>>>> first. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Thanks and Best Regards, >>>>>>>>>> Muhammad El-Sergani. >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Sun, Apr 24, 2011 at 1:27 AM, Gerald Young <[email protected] >>>>>>>>>> > wrote: >>>>>>>>>> >>>>>>>>>>> What holds your customer list? >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On Sat, Apr 23, 2011 at 6:52 PM, Muhammad El-Sergani < >>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>> >>>>>>>>>>>> Thanks Gerald, >>>>>>>>>>>> >>>>>>>>>>>> But I'm not sure I quite understand what you mean.. Could u >>>>>>>>>>>> elaborate more? >>>>>>>>>>>> >>>>>>>>>>>> On Sunday, April 24, 2011, Gerald Young <[email protected]> >>>>>>>>>>>> wrote: >>>>>>>>>>>> > Probably the best thing is to link to the database that has >>>>>>>>>>>> the customer list... >>>>>>>>>>>> > >>>>>>>>>>>> > On Sat, Apr 23, 2011 at 5:00 PM, Muhammad El-Sergani < >>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>> > Hello, >>>>>>>>>>>> > Is there a way to add alot of customers, batched all together, >>>>>>>>>>>> instead of one-by-one? >>>>>>>>>>>> > >>>>>>>>>>>> > Also, could I for one customer, add more than one email >>>>>>>>>>>> address? >>>>>>>>>>>> > >>>>>>>>>>>> > Thanks and Best Regards, >>>>>>>>>>>> > Muhammad El-Sergani. >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>>>> > Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> >>>>>>>>>>>> -- >>>>>>>>>>>> >>>>>>>>>>>> Thanks and Best Regards, >>>>>>>>>>>> Muhammad El-Sergani. >>>>>>>>>>>> >>>>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> --------------------------------------------------------------------- >>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> --------------------------------------------------------------------- >>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> >>>>>>> >>>>>>> >>>>>>> --------------------------------------------------------------------- >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> >>>>>> >>>>>> >>>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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