Thanks Gerald, can you point me in the correct direction? where can i find the API's?
Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 7:14 PM, Gerald Young <[email protected]> wrote: > If you aren't using the API, there is no way to verify what you're doing is > correct. > > > On Sun, Apr 24, 2011 at 10:19 AM, Muhammad El-Sergani > <[email protected]>wrote: > >> Just to make sure... If I add through the backend, directly to MySQL, do I >> have to populate customer_preferences as well, even if I'm not giving >> actual customer access? >> >> >> Thanks and Best Regards, >> Muhammad El-Sergani. >> >> >> >> On Sun, Apr 24, 2011 at 4:08 AM, Muhammad El-Sergani >> <[email protected]>wrote: >> >>> For all those who want the same... you can export your address book using >>> Thundebird, into CSV, modify the script, or create your own containing the >>> correct SQL statements, and you've got what you want :) >>> >>> >>> Thanks and Best Regards, >>> Muhammad El-Sergani. >>> >>> >>> >>> On Sun, Apr 24, 2011 at 3:44 AM, Muhammad El-Sergani <[email protected] >>> > wrote: >>> >>>> Thanks Gerald, >>>> >>>> I'll make sure to check it out! >>>> >>>> >>>> Thanks and Best Regards, >>>> Muhammad El-Sergani. >>>> >>>> >>>> >>>> On Sun, Apr 24, 2011 at 3:37 AM, Gerald Young <[email protected]>wrote: >>>> >>>>> >>>>> The following script does not do what you want, but can probably be >>>>> adapted to work with customers >>>>> /otrs/scripts/syncuser_csv2otrs.pl<http://source.otrs.org/viewvc.cgi/otrs/scripts/syncuser_csv2otrs.pl?revision=1.13&view=markup> >>>>> >>>>> >>>>> >>>>> >>>>> On Sat, Apr 23, 2011 at 7:48 PM, Muhammad El-Sergani < >>>>> [email protected]> wrote: >>>>> >>>>>> LoL.. then I think you misunderstood my original question. >>>>>> >>>>>> I'm moving from no trouble ticketing system... to OTRS. >>>>>> >>>>>> So our emails are full of customers' emails etc... >>>>>> >>>>>> What I was looking for was a way to easily add a preconfigured >>>>>> customers' list to OTRS, instead of using the GUI to manually add >>>>>> one-by-one. A .csv file would suffice, upload it and let OTRS do the >>>>>> rest. >>>>>> >>>>>> >>>>>> Thanks and Best Regards, >>>>>> Muhammad El-Sergani. >>>>>> >>>>>> >>>>>> >>>>>> On Sun, Apr 24, 2011 at 1:43 AM, Gerald Young <[email protected]>wrote: >>>>>> >>>>>>> I'll wait until you actually implement OTRS to respond, then. :) >>>>>>> >>>>>>> >>>>>>> On Sat, Apr 23, 2011 at 7:39 PM, Muhammad El-Sergani < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>>> Nothing yet actually.. waiting to see what i can do with OTRS first. >>>>>>>> >>>>>>>> >>>>>>>> Thanks and Best Regards, >>>>>>>> Muhammad El-Sergani. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Sun, Apr 24, 2011 at 1:27 AM, Gerald Young >>>>>>>> <[email protected]>wrote: >>>>>>>> >>>>>>>>> What holds your customer list? >>>>>>>>> >>>>>>>>> >>>>>>>>> On Sat, Apr 23, 2011 at 6:52 PM, Muhammad El-Sergani < >>>>>>>>> [email protected]> wrote: >>>>>>>>> >>>>>>>>>> Thanks Gerald, >>>>>>>>>> >>>>>>>>>> But I'm not sure I quite understand what you mean.. Could u >>>>>>>>>> elaborate more? >>>>>>>>>> >>>>>>>>>> On Sunday, April 24, 2011, Gerald Young <[email protected]> >>>>>>>>>> wrote: >>>>>>>>>> > Probably the best thing is to link to the database that has the >>>>>>>>>> customer list... >>>>>>>>>> > >>>>>>>>>> > On Sat, Apr 23, 2011 at 5:00 PM, Muhammad El-Sergani < >>>>>>>>>> [email protected]> wrote: >>>>>>>>>> > Hello, >>>>>>>>>> > Is there a way to add alot of customers, batched all together, >>>>>>>>>> instead of one-by-one? >>>>>>>>>> > >>>>>>>>>> > Also, could I for one customer, add more than one email address? >>>>>>>>>> > >>>>>>>>>> > Thanks and Best Regards, >>>>>>>>>> > Muhammad El-Sergani. >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>> > Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> >>>>>>>>>> Thanks and Best Regards, >>>>>>>>>> Muhammad El-Sergani. >>>>>>>>>> >>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> --------------------------------------------------------------------- >>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> --------------------------------------------------------------------- >>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> >>>>>>> >>>>>>> >>>>>>> --------------------------------------------------------------------- >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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