http://dev.otrs.org On Sun, Apr 24, 2011 at 1:27 PM, Muhammad El-Sergani <[email protected]>wrote:
> Thanks Gerald, > > can you point me in the correct direction? > where can i find the API's? > > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Sun, Apr 24, 2011 at 7:14 PM, Gerald Young <[email protected]> wrote: > >> If you aren't using the API, there is no way to verify what you're doing >> is correct. >> >> >> On Sun, Apr 24, 2011 at 10:19 AM, Muhammad El-Sergani <[email protected] >> > wrote: >> >>> Just to make sure... If I add through the backend, directly to MySQL, do >>> I have to populate customer_preferences as well, even if I'm not giving >>> actual customer access? >>> >>> >>> Thanks and Best Regards, >>> Muhammad El-Sergani. >>> >>> >>> >>> On Sun, Apr 24, 2011 at 4:08 AM, Muhammad El-Sergani <[email protected] >>> > wrote: >>> >>>> For all those who want the same... you can export your address book >>>> using Thundebird, into CSV, modify the script, or create your own >>>> containing >>>> the correct SQL statements, and you've got what you want :) >>>> >>>> >>>> Thanks and Best Regards, >>>> Muhammad El-Sergani. >>>> >>>> >>>> >>>> On Sun, Apr 24, 2011 at 3:44 AM, Muhammad El-Sergani < >>>> [email protected]> wrote: >>>> >>>>> Thanks Gerald, >>>>> >>>>> I'll make sure to check it out! >>>>> >>>>> >>>>> Thanks and Best Regards, >>>>> Muhammad El-Sergani. >>>>> >>>>> >>>>> >>>>> On Sun, Apr 24, 2011 at 3:37 AM, Gerald Young <[email protected]>wrote: >>>>> >>>>>> >>>>>> The following script does not do what you want, but can probably be >>>>>> adapted to work with customers >>>>>> /otrs/scripts/syncuser_csv2otrs.pl<http://source.otrs.org/viewvc.cgi/otrs/scripts/syncuser_csv2otrs.pl?revision=1.13&view=markup> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Sat, Apr 23, 2011 at 7:48 PM, Muhammad El-Sergani < >>>>>> [email protected]> wrote: >>>>>> >>>>>>> LoL.. then I think you misunderstood my original question. >>>>>>> >>>>>>> I'm moving from no trouble ticketing system... to OTRS. >>>>>>> >>>>>>> So our emails are full of customers' emails etc... >>>>>>> >>>>>>> What I was looking for was a way to easily add a preconfigured >>>>>>> customers' list to OTRS, instead of using the GUI to manually add >>>>>>> one-by-one. A .csv file would suffice, upload it and let OTRS do the >>>>>>> rest. >>>>>>> >>>>>>> >>>>>>> Thanks and Best Regards, >>>>>>> Muhammad El-Sergani. >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Sun, Apr 24, 2011 at 1:43 AM, Gerald Young <[email protected]>wrote: >>>>>>> >>>>>>>> I'll wait until you actually implement OTRS to respond, then. :) >>>>>>>> >>>>>>>> >>>>>>>> On Sat, Apr 23, 2011 at 7:39 PM, Muhammad El-Sergani < >>>>>>>> [email protected]> wrote: >>>>>>>> >>>>>>>>> Nothing yet actually.. waiting to see what i can do with OTRS >>>>>>>>> first. >>>>>>>>> >>>>>>>>> >>>>>>>>> Thanks and Best Regards, >>>>>>>>> Muhammad El-Sergani. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Sun, Apr 24, 2011 at 1:27 AM, Gerald Young >>>>>>>>> <[email protected]>wrote: >>>>>>>>> >>>>>>>>>> What holds your customer list? >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Sat, Apr 23, 2011 at 6:52 PM, Muhammad El-Sergani < >>>>>>>>>> [email protected]> wrote: >>>>>>>>>> >>>>>>>>>>> Thanks Gerald, >>>>>>>>>>> >>>>>>>>>>> But I'm not sure I quite understand what you mean.. Could u >>>>>>>>>>> elaborate more? >>>>>>>>>>> >>>>>>>>>>> On Sunday, April 24, 2011, Gerald Young <[email protected]> >>>>>>>>>>> wrote: >>>>>>>>>>> > Probably the best thing is to link to the database that has the >>>>>>>>>>> customer list... >>>>>>>>>>> > >>>>>>>>>>> > On Sat, Apr 23, 2011 at 5:00 PM, Muhammad El-Sergani < >>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>> > Hello, >>>>>>>>>>> > Is there a way to add alot of customers, batched all together, >>>>>>>>>>> instead of one-by-one? >>>>>>>>>>> > >>>>>>>>>>> > Also, could I for one customer, add more than one email >>>>>>>>>>> address? >>>>>>>>>>> > >>>>>>>>>>> > Thanks and Best Regards, >>>>>>>>>>> > Muhammad El-Sergani. >>>>>>>>>>> > >>>>>>>>>>> > >>>>>>>>>>> > >>>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>>> > Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>>> > >>>>>>>>>>> > >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> >>>>>>>>>>> Thanks and Best Regards, >>>>>>>>>>> Muhammad El-Sergani. >>>>>>>>>>> >>>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> --------------------------------------------------------------------- >>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> --------------------------------------------------------------------- >>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> >>>>>>> >>>>>>> >>>>>>> --------------------------------------------------------------------- >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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