http://forums.otrs.org/viewtopic.php?f=53&t=6735
Thanks and Best Regards, Muhammad El-Sergani. On Sun, Apr 24, 2011 at 9:42 PM, Muhammad El-Sergani <[email protected]>wrote: > hmff... that was pretty helpful... > > > Thanks and Best Regards, > Muhammad El-Sergani. > > > > On Sun, Apr 24, 2011 at 8:38 PM, Gerald Young <[email protected]> wrote: > >> http://dev.otrs.org >> >> >> On Sun, Apr 24, 2011 at 1:27 PM, Muhammad El-Sergani >> <[email protected]>wrote: >> >>> Thanks Gerald, >>> >>> can you point me in the correct direction? >>> where can i find the API's? >>> >>> >>> Thanks and Best Regards, >>> Muhammad El-Sergani. >>> >>> >>> >>> On Sun, Apr 24, 2011 at 7:14 PM, Gerald Young <[email protected]>wrote: >>> >>>> If you aren't using the API, there is no way to verify what you're doing >>>> is correct. >>>> >>>> >>>> On Sun, Apr 24, 2011 at 10:19 AM, Muhammad El-Sergani < >>>> [email protected]> wrote: >>>> >>>>> Just to make sure... If I add through the backend, directly to MySQL, >>>>> do I have to populate customer_preferences as well, even if I'm not >>>>> giving >>>>> actual customer access? >>>>> >>>>> >>>>> Thanks and Best Regards, >>>>> Muhammad El-Sergani. >>>>> >>>>> >>>>> >>>>> On Sun, Apr 24, 2011 at 4:08 AM, Muhammad El-Sergani < >>>>> [email protected]> wrote: >>>>> >>>>>> For all those who want the same... you can export your address book >>>>>> using Thundebird, into CSV, modify the script, or create your own >>>>>> containing >>>>>> the correct SQL statements, and you've got what you want :) >>>>>> >>>>>> >>>>>> Thanks and Best Regards, >>>>>> Muhammad El-Sergani. >>>>>> >>>>>> >>>>>> >>>>>> On Sun, Apr 24, 2011 at 3:44 AM, Muhammad El-Sergani < >>>>>> [email protected]> wrote: >>>>>> >>>>>>> Thanks Gerald, >>>>>>> >>>>>>> I'll make sure to check it out! >>>>>>> >>>>>>> >>>>>>> Thanks and Best Regards, >>>>>>> Muhammad El-Sergani. >>>>>>> >>>>>>> >>>>>>> >>>>>>> On Sun, Apr 24, 2011 at 3:37 AM, Gerald Young <[email protected]>wrote: >>>>>>> >>>>>>>> >>>>>>>> The following script does not do what you want, but can probably be >>>>>>>> adapted to work with customers >>>>>>>> /otrs/scripts/syncuser_csv2otrs.pl<http://source.otrs.org/viewvc.cgi/otrs/scripts/syncuser_csv2otrs.pl?revision=1.13&view=markup> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Sat, Apr 23, 2011 at 7:48 PM, Muhammad El-Sergani < >>>>>>>> [email protected]> wrote: >>>>>>>> >>>>>>>>> LoL.. then I think you misunderstood my original question. >>>>>>>>> >>>>>>>>> I'm moving from no trouble ticketing system... to OTRS. >>>>>>>>> >>>>>>>>> So our emails are full of customers' emails etc... >>>>>>>>> >>>>>>>>> What I was looking for was a way to easily add a preconfigured >>>>>>>>> customers' list to OTRS, instead of using the GUI to manually add >>>>>>>>> one-by-one. A .csv file would suffice, upload it and let OTRS do the >>>>>>>>> rest. >>>>>>>>> >>>>>>>>> >>>>>>>>> Thanks and Best Regards, >>>>>>>>> Muhammad El-Sergani. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Sun, Apr 24, 2011 at 1:43 AM, Gerald Young >>>>>>>>> <[email protected]>wrote: >>>>>>>>> >>>>>>>>>> I'll wait until you actually implement OTRS to respond, then. :) >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Sat, Apr 23, 2011 at 7:39 PM, Muhammad El-Sergani < >>>>>>>>>> [email protected]> wrote: >>>>>>>>>> >>>>>>>>>>> Nothing yet actually.. waiting to see what i can do with OTRS >>>>>>>>>>> first. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Thanks and Best Regards, >>>>>>>>>>> Muhammad El-Sergani. >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On Sun, Apr 24, 2011 at 1:27 AM, Gerald Young < >>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>> >>>>>>>>>>>> What holds your customer list? >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> On Sat, Apr 23, 2011 at 6:52 PM, Muhammad El-Sergani < >>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> Thanks Gerald, >>>>>>>>>>>>> >>>>>>>>>>>>> But I'm not sure I quite understand what you mean.. Could u >>>>>>>>>>>>> elaborate more? >>>>>>>>>>>>> >>>>>>>>>>>>> On Sunday, April 24, 2011, Gerald Young <[email protected]> >>>>>>>>>>>>> wrote: >>>>>>>>>>>>> > Probably the best thing is to link to the database that has >>>>>>>>>>>>> the customer list... >>>>>>>>>>>>> > >>>>>>>>>>>>> > On Sat, Apr 23, 2011 at 5:00 PM, Muhammad El-Sergani < >>>>>>>>>>>>> [email protected]> wrote: >>>>>>>>>>>>> > Hello, >>>>>>>>>>>>> > Is there a way to add alot of customers, batched all >>>>>>>>>>>>> together, instead of one-by-one? >>>>>>>>>>>>> > >>>>>>>>>>>>> > Also, could I for one customer, add more than one email >>>>>>>>>>>>> address? >>>>>>>>>>>>> > >>>>>>>>>>>>> > Thanks and Best Regards, >>>>>>>>>>>>> > Muhammad El-Sergani. >>>>>>>>>>>>> > >>>>>>>>>>>>> > >>>>>>>>>>>>> > >>>>>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>>>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>>>>> > Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>>>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>>>>> > >>>>>>>>>>>>> > >>>>>>>>>>>>> >>>>>>>>>>>>> -- >>>>>>>>>>>>> >>>>>>>>>>>>> Thanks and Best Regards, >>>>>>>>>>>>> Muhammad El-Sergani. >>>>>>>>>>>>> >>>>>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> --------------------------------------------------------------------- >>>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> --------------------------------------------------------------------- >>>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> --------------------------------------------------------------------- >>>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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