My comments are related to this isolated anecdotal experience. When every thing's going well individuals usually exhibit good behavior. It's when there's a crisis, or something out of the norm, then how one behaves shows one's true character, e.g., we're most in need of patience when our patience is being tried.
In this discrepancy, between what was advertised, paid for, and shipped, B&H was clearly at fault. Their website should not have listed the item as a pair. At that point, when the B&H rep was made aware of the problem, they had the choice of siding in favor of themselves or siding in favor of the customer. They chose themselves, likely illegally. One has the right and expectation that ALL business transactions go smoothly without incident. B&H deserves no great amount of praise because 99% of the time they did simply as they should have done. To do otherwise would be fraudulent. It's when there's a problem, that their behavior is of greater importance, to me at least. Tom C On Fri, Jan 29, 2010 at 10:36 AM, P N Stenquist <[email protected]> wrote: > I agree fully with what Godders said below. I've been working with B&H for > many years and with 47th Street Photo before them, which I believe was owned > by the same group. B&H makes their terms clear and abided by them. Their > rating is overwhelmingly positive. Isolated cases are interesting, but > meaningless in respect to the big picture. > Paul > On Jan 29, 2010, at 11:56 AM, Godfrey DiGiorgi wrote: > >> A less than minute percentage of all customers who have experienced >> B&H Customer Service, either good or bad, have posted reviews to >> reselleratings.com of any kind. The number of reviews, good or bad, is >> 9,800 some ... that can only give you an indication of how much >> business they do... Their rating on the same site is just about the >> highest and most consistent in the industry at 9.7 in the past six >> months, 9.5 lifetime. >> >> I've been doing business with B&H for more than 20 years and several >> tens of thousands of dollars worth of transactions. They are without >> question the most reliable, most professional photographic supplier >> I've done business with. In the course of hundreds of transactions >> with them, there have of course been the occasional issues. In all >> cases, they have handled it properly and within the context of the >> policies they publish, whether I was aware of them or not, and on one >> or two occasions have bent their rules to provide me satisfaction as >> well. >> >> I cannot speak highly enough of their business or their service. They >> are, and remain, my first "go to" website when I need photographic >> equipment of any kind. >> -- >> Godfrey >> Â godfreydigiorgi.posterous.com >> >> -- >> PDML Pentax-Discuss Mail List >> [email protected] >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. > > > -- > PDML Pentax-Discuss Mail List > [email protected] > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- PDML Pentax-Discuss Mail List [email protected] http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
