I've never had a problem with B&H personally but the attitude does
bother me. I do however have a problem with their attitude. Even if
they mad a mistake, what they've done is still against NY State law.
The bald statement that the customer should have known better as if 1/2
price sales never happen in electronics products, rankles. . Sales like
happen often enough that the customer could easily believe the price cut
was lregitimate. For example, just before last Christmas HP ran a
number of one day promotions during which a particular printer could be
purchased for as much as 65% less than list price. AFAIK HP didn't try
to get out of any of those contracts it was good publicity, I know I
keep an eye on their web site waiting for a printer I wanted to go on sale.
In fact I could easily see speakers going on sale for that much of a
discount. I know a little bit about the markup on speakers, in my
checkered past I worked selling audio equipment. I really loved it when
the company decided to run a sale with a deep discount, on speakers
because we'd sell lots of 'em The commisions and prize money were
usually a nice bump in take home pay which made the sales force happy,
the store manager was happy, because even with the discount, the store
still made a healthy profit, and the customers were happy because they
were saving so much money. If ever there was a product to suck it up
and take the hit on a pricing mistake it would be high end speakers.
B&H could have turned this into a win, by notifying the customer of the
mistake and then telling hem they'd still honor the price because a
happy customer was more important to them than momentary profits. I'm
certian that they could have found a way to leak that information into
the info-sphere.
On 1/29/2010 1:01 AM, Igor Roshchin wrote:
Pretty much the same way as many PDMLers, I've been considering
B&H as a reliable vendor. I've bought a bunch of euqipment from them,
and except for the fact that they wouldn't ship a $40 reflector to
the hotel or to the FedEx office, I had no problem.
So, I was surprised to read the response from Henry Posner
(whom I rembember when he was responding to complaints on Usenet -
in rec.photo.equipment.35mm back in mid-90s)
to a message from an unfortunate buyer Polymistis (1/26/10, 9:47am)
http://www.resellerratings.com/seller1914-p1-s2-d1.html#reviews
I am totally surprised why he thinks "I also note our website says,
"Prices, specifications, and images are subject to change without
notice." is an excuse for changing the price (or the item sold)
after the sale has happened.
Well, yes, they made a mistake. I can understand that they don't want
to sell the product at 1/2 price. But then they sholud apologize for
it profusely - why do they blame the buyer for it?
On a different subject, - I am rather annoyed by the recent thing
that B&H (and a few other resellers, including Adorama, Buydig,
Amazon, etc.) started doing when they do not show the price on their
website until you add the item to the shopping cart.
Some of them say that it dictated by the manufacturer not allowing
them to display low prices. I am not sure if that's all true, - but
that sounds like a bunch of bologna.
Does anybody know if there is any substantial reason behind that game?
Igor
--
{\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0 Courier
New;}}
\viewkind4\uc1\pard\f0\fs20 I've just upgraded to Thunderbird 3.0 and the
interface subtly weird.\par
}
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