----- Original Message ----- From: <Casey Szocinski Subject: O T Venting anger with chain store
> Got all excited because for the first time in this area a large chain store > purchased the Fuji frontier machine capable of making slides from prints. > Took 5 slides for 1 8x12, 2 5x7's and 2 4x6's. The 8x12's orange color turned > pale, three of the others were reversed in the print, and one white bird with > detail in the chick's feathers were completely burned out. They turned one > vertical slide into a horizontal print. When the manager asked me if I was > happy, I just said yes and left. Are we asking too much nowadays for things > to get done right, or should I have told her my true feelings? You should have told her the job wasn't to your satisfaction, and asked her to redo it. You should have done this in a level headed and reasonable manner, without expressing either anger or disdain. Now you have put yourself in the difficult position of having to go back to the shop and apologizing to them for your accepting substandard work, and then asking them to redo the job correctly. We are not robots in this industry, we are people, we make mistakes. We are willing to fix them if you let us. If you decide to buy crap, you deserve to get crap. If you have never made a mistake in your life, you have the right to have an attitude problem with the lab. Just don't expect to get good service if you go in there and make them feel stupid. William Robb - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
