Some thoughts... On Fri, 29 Mar 2002 [EMAIL PROTECTED] wrote:
> I always start with the floor manager and work my way up from there. Why not give the salesperson the chance to fix your problem? Most of the time they're authorized to send work back to be redone or to address whatever concern you have. If they refuse to help you then by all means ask for the manager, but working with the person in front of you at that moment can often solve the problem faster. Assuming, of course, that your primary goal is to resolve the problem and not just to embarrass the staff. > Gotta make sure though that you hold up the other paying customers and > make your complaint verbal enough for others to hear. A standard > ploy, that was taught in management school, is to get you off to the > side, out of ear shot, and then attempt to placate you. It's hard to get out of earshot in most labs. If you come out attacking, with loud complaints and a belligerent attitude, then, as an employee, I am going to help you as little as I can. I'll probably resolve your problem, but neither of us will enjoy the experience and you can't expect great service after that. OTOH, if you explain your problem in a non-aggressive and calm manner, I'm going to bend over backwards to make sure you wind up satisfied with the results. That's just common sense. > You did the wrong thing by walking out, in my opinion, but I enjoy > confrontation and making idiots lool\k like idiots! Why do you enjoy confrontation and embarrassing people so much? Often that's counterproductive to resolving a problem quickly. Being a jerk might get your problem fixed that once, but it does nothing to build good relations with that store for the future. chris - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
