Agreed. I've worked in customer service for 16 years. 11 of those years I worked for a financial institution (i.e. bank). If you think dehumanizing can be bad in a Photo Lab, the bank was 10 times worse, make a mistake with a print/neg and maybe you'll get yelled at; make a mistake with someone's money or deny them access to it and it's a whole different ball of wax. I don't think there's a single name in the book that I haven't been called, everything from racial slurs to comments about my intelligence, or lack thereof, and the standard set of hurled expletives relating to where I should "stick it" and how I should be sexually with my mother.
Nothing phases me now. Nothing. I still work in customer service although not with the public per se. I like to help folks. That's why I am still working in the service industry. I agree with William and Chris on this one. Walking into any place and acting up and ranting like a madman (or mad woman) usually would get you nothing but disdain and sneers from other staff and the rest of the public that are in the place. If the service is wrong and you do approach them with a level head and explain in a clear and concise manner what the issue is, you're far better off at getting what you want than you are if you fly off the handle. It's the customers that were upset but handled it in a mature and forthright manner that got what they wanted/needed from me in an expedient manner. The others, I would let them deal with my manager; all the while explaining how they had reacted/acted and the language that was used. NO customer service person should have to be belittled into grovelling for business from someone who doesn't have the decency to treat them like a human being. Just stick to the rules most of us were taught as kids: Play nice and play fair and everyone will be happy in the end. Cheers, Dave -----Original Message----- From: [EMAIL PROTECTED] On Behalf Of William Robb ----- Original Message ----- From: Chris Brogden Subject: Re: O T Venting anger with chain store > Some thoughts... > <snip> > Why do you enjoy confrontation and embarrassing people so much? Often > that's counterproductive to resolving a problem quickly. Being a jerk > might get your problem fixed that once, but it does nothing to build good > relations with that store for the future. Chris, it's because some people enjoy the power trip they get by trapping some poor sap behind the counter in a store and then being a total asshole to them. For them, resolving the problem is not the goal. The goal is to try to goad the service person into a conflict. Once they have acomplished that goal, they have the pleasure of escalating the situation to the management level, where they can then demand all sorts of freebies as way of apology for the situation that they provoked. <snip> fill in with a number of expletives *smirk* </snip> William Robb Sorry Phyllis. - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org . - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
