I always start with the floor manager and work my way up from there. Gotta make sure though that you hold up the other paying customers and make your complaint verbal enough for others to hear. A standard ploy, that was taught in management school, is to get you off to the side, out of ear shot, and then attempt to placate you.
You did the wrong thing by walking out, in my opinion, but I enjoy confrontation and making idiots lool\k like idiots! I once stood in line, at Christmas, because a store wouldn't honor their printed scanner guarantee. Took about 15 minutes, about 10-20 irate customers, and two managers with a threat to take it to the State government, but I ended up with a bunch of free flowers for Christmas for the inconvenience. Total worth for my efforts about $20, but made the point and they are much nicer about errors now. Anyways Good luck next time, Paul Gutkowski - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
