Chris: My apologies for not being clear. I was assuming that the floor clerk was already out of the equation. Around here, most floor clerks automatically pass you to the floor manager the moment you've got a complaint.
It's been my experience that not being belligerent does work, until....Holding up the line, without being belligerent puts pressure on the "next" person in the chain of command to solve the problem expediently. Out of earshot does not necessarily mean that there is an attempt to be boisterous. Being calm, but within earshot once again, puts subtle pressure on the "problem resolver." It isn't the confrontation that I enjoy, it's not taking the sloppy work, or inappropriate behavior, that I don't tolerate. Unlike the politically correct crowd that seems to rather accept shoddy workmanship rather than confront the producer. I happen to work in the insurance field, doing investigative work. An aggressive attitude is necessary in my field since I'm often investigating fraud. My job is to notify the individual the "ways of the world" or as a former boss once put it "hit them between the eyes and tell them like it really is." Nothing gentle there. Hope this helps Paul G - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
