Shoulda' told them. They are learning. If you don't help them figure out what "right" looks like from a customer's perspective, it will be much less likely that they will figure it out themselves.
Giving honest feedback need not be the same as "making a scene" or "being demanding" or any of the other negative connotations we carry around with us. A simple - "This isn't quite right. Let me show you . . ." would do. If they blow you off, then get angry and/or give up and leave. But give them a chance to do good first. The people who run the local store I use are good friends. When I first had them print enlargements from slides, I was not pleased. I spent 15 minutes with the slides and a loupe over the light table talking with them about it. They ran a few variations on one of the slides right then, and we discussed those. Eventually we agreed on a setting that would give output that I and they both thought was good quality. I mean, hey, they had only had the machine 2 days! Even though the primary tech had taken a week-long course in how to use it, their primary focus is on negative processing, not on slide printing. So I helped them learn and I got prints I could scan for the last PUG and the one coming up real soon now. Stan > From: [EMAIL PROTECTED] > Date: Fri, 29 Mar 2002 17:52:56 EST > Subject: O T Venting anger with chain store > > Got all excited because for the first time in this area a large chain store > purchased the Fuji frontier machine capable of making slides from prints. > Took 5 slides for 1 8x12, 2 5x7's and 2 4x6's. The 8x12's orange color turned > pale, three of the others were reversed in the print, and one white bird with > detail in the chick's feathers were completely burned out. They turned one > vertical slide into a horizontal print. When the manager asked me if I was > happy, I just said yes and left. Are we asking too much nowadays for things > to get done right, or should I have told her my true feelings? > > Casey > Szocinski > - > This message is from the Pentax-Discuss Mail List. To unsubscribe, > go to http://www.pdml.net and follow the directions. Don't forget to > visit the Pentax Users' Gallery at http://pug.komkon.org . - This message is from the Pentax-Discuss Mail List. To unsubscribe, go to http://www.pdml.net and follow the directions. Don't forget to visit the Pentax Users' Gallery at http://pug.komkon.org .
