Hi all, I have been thinking about the support issue, and we can fix it :o)
All we need to do is download the demo, install it and phone when we get the same problem as our legal copy, only good till they bring a new version out that is above the one we are using. In a recent case I had, Protel 98 (My legal copy) worked fine, I ran the Protel 99SE demo and could not print, so I phoned Protel here in Au. Ofcourse they are going to help, and free of charge too, THEY want to sell me an upgrade :o) (only reason I have not upgraded is I do not want another wintel version I want to move to FreeBSD ............./me mutters) No one will buy an upgrade if the demo is broken or does not work, no matter what the fault is. So Protel will still provide FREE tech support on the latest release. BTW I think as an organization Protel have shot themselves in the foot. They have missed a great way of making money and making the testing phase shorter and easier. We are a fairly diverse range of EE's etc, I am sure most of us would beta test the software in exchange for a reduced upgrade fee, so they miss out on some money as we are getting a cheap version, but atleast they get to try and release a version with less bugs in it (although I seriously think every new release has more bugs in it :o( Regards, Kat. ____________________________________________________________________________ /"\ ASCII Ribbon Campaign | K.A.Q. Electronics \ / - NO HTML/RTF in e-mail | Software and Electronic Engineering X - NO Word docs in e-mail | Perth Western Australia / \ | Ph +61 419 923 731 ____________________________________________________________________________ ----- Original Message ----- From: "Bagotronix Tech Support" <[EMAIL PROTECTED]> To: "Protel EDA Forum" <[EMAIL PROTECTED]> Sent: Thursday, December 06, 2001 4:51 AM Subject: Re: [PEDA] Altium Total Support Brochure > IMO: > > I think that free support should be maintained for old products forever, as > long as there is no cost associated with maintaining that free support. > > "No cost support" is possible. It consists of downloadable service packs > for the software, FAQs, bug lists, and workarounds, all on the company's > website. I understand that they cannot offer free telephone or e-mail > support forever, but website support they can. > > Such a website doesn't even require maintenance, except to occasionally add > support for stuff that has just been discontinued. > > Best regards, > Ivan Baggett > Bagotronix Inc. > website: www.bagotronix.com > > > ----- Original Message ----- > From: "Brian Guralnick" <[EMAIL PROTECTED]> > To: "Protel EDA Forum" <[EMAIL PROTECTED]> > Sent: Wednesday, December 05, 2001 3:13 PM > Subject: [PEDA] Altium Total Support Brochure > > > > Just received the Altium Total Support, get 12 months ATS membership > for free > > brochure. It is funny that other than phoning or web emailing for help, > they don't > > exactly define the extent of what total support is. > > Usually when I purchase any software, or hardware, from any other > vendor, I can > > get support for free almost indefinitely without having to renew some sort > of > > membership. > > Is Altium saying, that after a year, if I don't renew the > subscription, & I get > > stuck with an issue with Protel, they will not answer my calls? > > ____________ > > Brian Guralnick > > > > * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Forum Guidelines Rules: * http://www.techservinc.com/protelusers/forumrules.html * * Browse or Search previous postings: * http://www.mail-archive.com/proteledaforum@techservinc.com * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
