IMO:

I think that free support should be maintained for old products forever, as
long as there is no cost associated with maintaining that free support.

"No cost support" is possible.  It consists of downloadable service packs
for the software, FAQs, bug lists, and workarounds, all on the company's
website.  I understand that they cannot offer free telephone or e-mail
support forever, but website support they can.

Such a website doesn't even require maintenance, except to occasionally add
support for stuff that has just been discontinued.

Best regards,
Ivan Baggett
Bagotronix Inc.
website:  www.bagotronix.com


----- Original Message -----
From: "Brian Guralnick" <[EMAIL PROTECTED]>
To: "Protel EDA Forum" <[EMAIL PROTECTED]>
Sent: Wednesday, December 05, 2001 3:13 PM
Subject: [PEDA] Altium Total Support Brochure


>     Just received the Altium Total Support, get 12 months ATS membership
for free
> brochure.  It is funny that other than phoning or web emailing for help,
they don't
> exactly define the extent of what total support is.
>     Usually when I purchase any software, or hardware, from any other
vendor, I can
> get support for free almost indefinitely without having to renew some sort
of
> membership.
>     Is Altium saying, that after a year, if I don't renew the
subscription, & I get
> stuck with an issue with Protel, they will not answer my calls?
> ____________
> Brian Guralnick
>
>

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