Abd ul-Rahman Lomax wrote: > Mr. Clark emphasized that the burden of providing support for ancient > versions of Protel was diverting resources from program development, and > that with the ATS program, Altium would no longer be obligated to provide > support without receiving corresponding revenue.
I'd love to know who is getting support for "ancient" versions of software. I can't get support for 99SE from Altium! I never even bother to call them, because they are a black hole. I send email, leave phone messages, etc. and never hear a word back. If it wasn't for this list (which I am NOT paying anyone for) Protel would be 'shrink wrap' software, ie. you gety what comes in the package, and you'd better be able to figure out all problems yourself. > Better, however, Altium could replace support by its personal staff, which > is expensive, with user-based support, which would be very cheap. We > already provide better support anyway. By facilitating user support, Altium > would be fulfilling its implied contract with the users of older versions, > for that contract does not specify or determine the means by which support > is to be provided. Well, when I used Accel's Tango years ago, I could call them up and actually talk to a live person. Sometimes they had a workaround, sometimes they said "oh, well, if it crashes when you do that, then don't do that." But, I can't recall actually having spoken to anyone at Protel (now Altium) about a technical problem. I did call their sales people and speak to a human. And, if I sent an email on technical issues, I once heard back from them 2 MONTHS after the report was sent! The several other times, I NEVER got any response at all. Unless I'm singled out because we are at a University (they never told us we wouldn't get support due to our edu. discount as some other vendors do) I can't believe they are claiming support costs are killing them. Any comments on the level of support others have gotten? Jon * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Forum Guidelines Rules: * http://www.techservinc.com/protelusers/forumrules.html * * Browse or Search previous postings: * http://www.mail-archive.com/[email protected] * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
