the wheel mouse works for me but i agree that some of this stuff is kind of bush league
Dennis Saputelli Joel Hammer wrote: > > A year and a half ago I made the decision to go with Protel 99SE based upon > inputs from a couple of friends and colleagues, price and all seemed to go > well during the thirty day trial. Now mind you I had been in PCB design 8 or > 9 months at that point. (CAD/CAM the 6 years prior) And had worked only > with PCAD 8.5. And compared to 8.5, 99SE was a god sent. At least During my > thirty day trial where I "played" with it and still used 8.5 to get paid. > Shortly after purchasing a few seats for the company I took the Protel > training and started using it exclusively. And immediately i started running > into "issues". First it was a video card issue. (Ok, I can almost swallow > that pill. Video issues are somewhat common in a complex software package.) > Then a printer issue. (Alright, this is a little odd.) After getting those > taken care of, the wheel mouse issue presented itself along with a macro > keyboard issue. (This is getting out of hand! This thing has more issues > than Mike Tyson.) Wasn't the wheel out even prior to P1 processors? The > people who wrote my sons jumpstart to preschool software managed to get the > mouse thing figured out. And I didn't have to download a service pack before > he could use his fresh out of the box software. > > So now my computer is designed and built by Protel. I have been forced to > change one of my input devices. (from a wheeled mouse to a standard mouse) > And was forced to remove my blessed macro keyboard from my system. Both of > which affect my work style and for a time my proficiency in Protel as well > as, and most troubling, in other CAD packages. Why on earth is my entire > system and style of work dominated by a software package that was written > AFTER 99% of the other software I am using. > > What is going on here??? This is not some freeware beta package that you > just download. We paid for this! It cost money to get the software. It cost > money to learn the software. It cost money to get my computer to make the > software work. And on and on! So much for the price being a valid factor in > the decision making process next time. > > How can the "lurkers" sit by and read this forum and think for a moment that > these are things we wanted or thought we were getting when we purchased > their companies product? I do understand that they have a job to do. And I > recognize that they did not write the software. But they are the "face" of > the company to all of us here. The only contact many of us ever have with > anyone from Protel. Aside from the newsletters that arrive telling us that > there will now be another opportunity for us to give them more money for > something that doesn't work like expected even after I've made all the > adjustments the product demanded. This just seems like a very sketchy > practice to employ on an iffy product. > > Now I am not running out and replacing my design software. At least not yet. > But let's be real. Buggy is bad place to start from when doing design. And I > have found that is the best I can hope for with Protel. If all goes good... > I won't encounter an "issue" that is not common knowledge. And won't have to > stop working to figure out what Protel is doing. Or god forbid, why? I've > never had the amount of problems with any of my other CAD packages that I've > had with Protel. (not to mention the ones I've read about here and not had > to deal with myself.) > > Is this normal? Is this what we had hoped for when we made the leap from > whatever design package to Protel? I'd have to say not! If i had it to do > over again... I would certainly look a little harder at some of the other > packages. There has to be a stable package somewhere in the world that will > work properly and still allow the user to use a piece of cutting edge > technology like a wheel mouse. (in case you couldn't tell, the mouse thing > really bothers me!) > > Thanks for your time, > > Joel L. Hammer -- ___________________________________________________________________________ www.integratedcontrolsinc.com Integrated Controls, Inc. tel: 415-647-0480 2851 21st Street fax: 415-647-3003 San Francisco, CA 94110 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * To post a message: mailto:[EMAIL PROTECTED] * * To leave this list visit: * http://www.techservinc.com/protelusers/leave.html * * Contact the list manager: * mailto:[EMAIL PROTECTED] * * Forum Guidelines Rules: * http://www.techservinc.com/protelusers/forumrules.html * * Browse or Search previous postings: * http://www.mail-archive.com/proteledaforum@techservinc.com * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *