Well Paula got her help situation fixed but I would appreciate some additional help. I can bring up the help screen okay but when I try to bring up any topic the right hand portion of the window states "Action Cancelled" No details appear in the right hand portion of the window. I have tried Paula's efforts to no avail. My files, databases, 7.1 program files etc are all in one file d:\RBTI. I am on 7.1.80.30421. Thanks. Jay Ward
-----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula Stuart Sent: Saturday, July 16, 2005 6:07 PM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS John, Mike and Sami..... Thanks for all your help. I just got everything working. Here's what I found out. 1. When downloading the files from Rbase and then checking the zipped files I got an "Unknown Publisher" message. 2. When I unzipped them and then checked the Properties Box on the unzipped files, I got the "File has been blocked" message. I selected UNBLOCK (had to do it for each and every file individually) 3. When I had the problem yesterday, and couldn't open the files, I checked the Properties Box on a couple of them and got an "Unknown Application" as the application. In my stupidity (I told you I'm not as experienced as many of you) I changed it to "Rbase" instead of "HTML Help" That changed the properties for ALL of them. Subsequent downloads seemed to copy that property. 4. So, I deleted all the help files, re-downloaded them, re-unzipped them, made sure they all had HTML Help as the Application and Unblocked each file VOILA! Everything now works. I'm going to have to figure out what this new "File came from another computer and has been blocked" deal is, as that's not happed before. I use McAfee but have recently installed a Windows update as well.....so one of them must have added a security feature I didn't have before. Thanks again to everyone! Paula Stuart Community Development Strategies 70 Summer Street Somerville, MA 02143 617-776-3367 617-776-4554 (Fax) 617-388-1331 (Cell) [EMAIL PROTECTED] -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John Docherty Sent: Saturday, July 16, 2005 5:51 PM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work Paula, I only have an RBG7.CHW file in my \RBTI\RBG7 directory. The modified time and date on this is about when I downloaded the new help files today, as per your system. If I double-click on the help files, which XP identifies under Type as Compiled HTML Files, they open immediately as expected as a help file. Properties are fine as well. One thing I have noticed with downloading from RBTI is that if I have Zone Alarm running, the updates are usually corrupted when I try to run them (corrupted EXE file error appears)- I now disable ZA when I download from RBTI - when I forget to do this I have problems. Do you have anything like this running on your PC ? John Docherty -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula Stuart Sent: Sunday, July 17, 2005 9:27 AM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work Does anyone know what the file RBASE.chw is? I've now re-downloaded the latest version of RB7.1 (Release Candidate5 7/14/2005) When I re-downloaded the help files, and looked through the RBG7 folder on my computer I found this file. It's not in the "typical install" documentation I have for XP. It has a created date of October 2003 and a modified date of yesterday -- when I originally downloaded the help files. Also, clicking on the individual help files in Windows explorer causes dialog boxes to come up saying "unrecognized command, retype it" and one that says "more than 10000 lines or 400 items in input line" (happened clicking on the Gateway help) Also, clicking on the individual files to look at the properties shows a message at the bottom that reads "This file came from another computer and might be blocked to help protect this computer" with a button next to it saying "unblock". When I clicked that, and tried to open the file...it made no difference. I'm wondering if a Windows update has caused some kind of a security lock on these..... Paula Stuart Community Development Strategies 70 Summer Street Somerville, MA 02143 617-776-3367 617-776-4554 (Fax) 617-388-1331 (Cell) [EMAIL PROTECTED] -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John Docherty Sent: Saturday, July 16, 2005 4:33 PM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work Paula, I use WinZip with XPP - however as suggested by Mike if you try opening the actual downloaded files you will be able to check their integrity, as they should be able to be displayed readily. Good luck. John Docherty -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula Stuart Sent: Sunday, July 17, 2005 8:09 AM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work Hi John, Running Windows XP there's a self-extractor that's part of the operating system. It's how I always unload the files. They download as zipped folders. I select "extract all files" from the menu and tell it what directory to send them to. The unzipped files are coming up with the date and time they were extracted. I just assumed that because they were overwriting the files that were already there. Paula Stuart Community Development Strategies 70 Summer Street Somerville, MA 02143 617-776-3367 617-776-4554 (Fax) 617-388-1331 (Cell) [EMAIL PROTECTED] -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John Docherty Sent: Saturday, July 16, 2005 4:01 PM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work Paula, I have just downloaded the zip files, unzipped them into the directory where 7.1 resides and they work OK - the unzipped files are dated 14/7 7:10pm (although it is 17/7 here) - how are you extracting the CHM files from the downloaded zip files and changing the date etc ? One thing I did notice though is that they still tell you can update multi-table views. Regards, John Docherty -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula Stuart Sent: Sunday, July 17, 2005 7:29 AM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work Sami, They were dated 7/15/2005 and then I tried reloading them again from the zipped files so now they're dated 7/16/2005.....or the date I installed them. Even after reloading them again I can't get them to work...so now I have no working help files at all. Paula Stuart Community Development Strategies 70 Summer Street Somerville, MA 02143 617-776-3367 617-776-4554 (Fax) 617-388-1331 (Cell) [EMAIL PROTECTED] -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sami Aaron Sent: Saturday, July 16, 2005 12:21 PM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work Paula - Mine seem to work just fine... Go out to Windows Explorer and check the dates on the chm files in your RBG7 folder to be sure they are all dated 7/14. Sami ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Sami Aaron Software Management Specialists 913-915-1971 [EMAIL PROTECTED] ________________________________ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula Stuart Sent: Friday, July 15, 2005 5:44 PM To: RBG7-L Mailing List Subject: [RBG7-L] - Help Files Don't work Hi Razzak.... I downloaded the new help files, unzipped them to RBTI\RBG7 directory as instructed. Then I opened RBase and clicked on the help icon and it came up with the index list on the left of the screen and an internet page fault on the right with and ACTION CANCELLED page error fault. Do I have to do something besides extracting the files to the correct directory? I've never been sent to a web page when opening help files before (unless I specifically selected going to online help). Help Paula Stuart Community Development Strategies 70 Summer Street Somerville, MA 02143 617-776-3367 617-776-4554 (Fax) 617-388-1331 (Cell) [EMAIL PROTECTED] -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: 11/07/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: 11/07/2005 -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: 11/07/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: 11/07/2005 -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: 11/07/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: 11/07/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.336 / Virus Database: 267.8.16/50 - Release Date: 7/15/2005 -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.336 / Virus Database: 267.8.16/50 - Release Date: 7/15/2005
