Seems we need help files for the help files! Paula Stuart Community Development Strategies 70 Summer Street Somerville, MA 02143 617-776-3367 617-776-4554 (Fax) 617-388-1331 (Cell) [EMAIL PROTECTED]
-----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of David M. Blocker Sent: Sunday, July 17, 2005 8:02 AM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS Who knows if it will help you - try shutting it down and starting up again - that worked for me! David David Blocker [EMAIL PROTECTED] 781-784-1919 Fax: 781-784-1860 Cell: 339-206-0261 ----- Original Message ----- From: "Jay Ward" <[EMAIL PROTECTED]> To: "RBG7-L Mailing List" <[email protected]> Sent: Saturday, July 16, 2005 10:56 PM Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > Well Paula got her help situation fixed but I would appreciate some > additional help. I can bring up the help screen okay but when I try > to bring up any topic the right hand portion of the window states > "Action Cancelled" No details appear in the right hand portion of the > window. I have tried Paula's efforts to no avail. My files, > databases, 7.1 program files etc are all in one file d:\RBTI. I am on > 7.1.80.30421. Thanks. Jay > Ward > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > Stuart > Sent: Saturday, July 16, 2005 6:07 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > John, Mike and Sami..... > > Thanks for all your help. I just got everything working. Here's what > I found out. > > 1. When downloading the files from Rbase and then checking the zipped > files I got an "Unknown Publisher" message. 2. When I unzipped them > and then checked the Properties Box on the unzipped files, I got the > "File has been blocked" message. I selected UNBLOCK (had to do it for > each and every file individually) 3. When I had the problem yesterday, > and couldn't open the files, I checked the Properties Box on a couple > of them and got an "Unknown Application" as the application. In my > stupidity (I told you I'm not as experienced as many of you) I changed > it to "Rbase" instead of "HTML Help" That changed the properties for > ALL of them. Subsequent downloads seemed to > copy that property. > 4. So, I deleted all the help files, re-downloaded them, re-unzipped > them, made sure they all had HTML Help as the Application and > Unblocked each file > > VOILA! Everything now works. > > I'm going to have to figure out what this new "File came from another > computer and has been blocked" deal is, as that's not happed before. > I use > McAfee but have recently installed a Windows update as well.....so one > of them must have added a security feature I didn't have before. > > Thanks again to everyone! > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John Docherty > Sent: Saturday, July 16, 2005 5:51 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > > Paula, > > I only have an RBG7.CHW file in my \RBTI\RBG7 directory. The modified time > and date on this is about when I downloaded the new help files today, > as per > your system. > > If I double-click on the help files, which XP identifies under Type as > Compiled HTML Files, they open immediately as expected as a help file. > Properties are fine as well. > > One thing I have noticed with downloading from RBTI is that if I have > Zone Alarm running, the updates are usually corrupted when I try to > run them (corrupted EXE file error appears)- I now disable ZA when I > download from RBTI - when I forget to do this I have problems. Do you > have anything like this running on your PC ? > > John Docherty > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > Stuart > Sent: Sunday, July 17, 2005 9:27 AM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > Does anyone know what the file RBASE.chw is? > > I've now re-downloaded the latest version of RB7.1 (Release Candidate5 > 7/14/2005) When I re-downloaded the help files, and looked through > the RBG7 folder on my computer I found this file. It's not in the > "typical install" documentation I have for XP. It has a created date > of October 2003 and a modified date of yesterday -- when I originally > downloaded the help files. > > Also, clicking on the individual help files in Windows explorer causes > dialog boxes to come up saying "unrecognized command, retype it" and > one that says "more than 10000 lines or 400 items in input line" > (happened clicking on the Gateway help) > > Also, clicking on the individual files to look at the properties shows > a message at the bottom that reads "This file came from another > computer and might be blocked to help protect this computer" with a > button next to it saying "unblock". When I clicked that, and tried to > open the file...it made > no difference. I'm wondering if a Windows update has caused some kind > of a > security lock on these..... > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John Docherty > Sent: Saturday, July 16, 2005 4:33 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > > Paula, > > I use WinZip with XPP - however as suggested by Mike if you try > opening the > actual downloaded files you will be able to check their integrity, as > they should be able to be displayed readily. > > Good luck. > > John Docherty > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > Stuart > Sent: Sunday, July 17, 2005 8:09 AM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > Hi John, > > Running Windows XP there's a self-extractor that's part of the > operating system. It's how I always unload the files. They download > as zipped folders. I select "extract all files" from the menu and > tell it what > directory to send them to. The unzipped files are coming up with the > date and time they were extracted. I just assumed that because they > were overwriting the files that were already there. > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John Docherty > Sent: Saturday, July 16, 2005 4:01 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > > Paula, > > I have just downloaded the zip files, unzipped them into the directory where > 7.1 resides and they work OK - the unzipped files are dated 14/7 > 7:10pm (although it is 17/7 here) - how are you extracting the CHM > files from the downloaded zip files and changing the date etc ? > > One thing I did notice though is that they still tell you can update > multi-table views. > > Regards, > > > John Docherty > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > Stuart > Sent: Sunday, July 17, 2005 7:29 AM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > Sami, > > They were dated 7/15/2005 and then I tried reloading them again from > the zipped files so now they're dated 7/16/2005.....or the date I installed > them. Even after reloading them again I can't get them to work...so > now I have no working help files at all. > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sami > Aaron > Sent: Saturday, July 16, 2005 12:21 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > > Paula - > > Mine seem to work just fine... Go out to Windows Explorer and check > the dates on the chm files in your RBG7 folder to be sure they are all > dated 7/14. > > Sami > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Sami Aaron > Software Management Specialists > 913-915-1971 > [EMAIL PROTECTED] > > ________________________________ > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > Stuart > Sent: Friday, July 15, 2005 5:44 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - Help Files Don't work > > > Hi Razzak.... > > I downloaded the new help files, unzipped them to RBTI\RBG7 > directory as > instructed. Then I opened RBase and clicked on the help icon and it > came up > with the index list on the left of the screen and an internet page > fault on > the right with and ACTION CANCELLED page error fault. > > Do I have to do something besides extracting the files to the > correct directory? I've never been sent to a web page when opening > help files before (unless I specifically selected going to online > help). > > Help > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.16/50 - Release Date: > 7/15/2005 > > > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.16/50 - Release Date: > 7/15/2005 > > >
