I also report problems with the help files which eventually I overcame. I followed these steps:
1. Downloaded and installed Release candidate 5 of Build 81 and build 10 of R:Base 7.5 2. Zipped my existing help files into a file with PKZIP. Unfortunately, I did NOT realize help.rid was also a key file and did not back that one up. 3. Downloaded each of the help zip files, unzipping them with PKZIP for Windows. IN the beginning I messed up: the default directory that came up, becuase it was the last one I had unizpped into, was C:\RBTI\RBG75 and I OK'd it and only after the first 3 did I realized my mistake. 4. So I started again and unzipped everything into the right directory. 5 Started up R:Base: any attempt to start help, by typing HELP at the R> prompt or clicking on the question mark icon hung R:Base. I had to CTRL / ALT / DEL to release it. 6. Figuring it might be my fault for unzipping in the wrong directory, I restored my original help files from my zip file AND restored the RID file from another PC. No change 7. Reasoning maybe the problem was with build 81, I restored the previous build of 81: no change. 8.. Started up 7.5 and tried help: this also hung. 9. Copied help files for 7.5, including the RID file from aother PC and overwrote mine: no change. Throughout all of this, the files worked fine from explorer, but not from R:Base. FInally, knowing how wierd my PC gets sometime I shut it down, restarted it and tried again. Everything now is fine. I restored release candidate 5, unzipped the new help files again, testing after each one just to be sure. Help works fine now. Go figure! David Blocker [EMAIL PROTECTED] 781-784-1919 Fax: 781-784-1860 Cell: 339-206-0261 ----- Original Message ----- From: "Paula Stuart" <[EMAIL PROTECTED]> To: "RBG7-L Mailing List" <[email protected]> Sent: Saturday, July 16, 2005 6:07 PM Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > John, Mike and Sami..... > > Thanks for all your help. I just got everything working. > Here's what I found out. > > 1. When downloading the files from Rbase and then checking the > zipped files I got an "Unknown Publisher" message. > 2. When I unzipped them and then checked the Properties Box on the > unzipped files, I got the "File has been blocked" message. I selected > UNBLOCK (had to do it for each and every file individually) > 3. When I had the problem yesterday, and couldn't open the files, I > checked the Properties Box on a couple of them and got an "Unknown > Application" as the application. In my stupidity (I told you I'm not as > experienced as many of you) I changed it to "Rbase" instead of "HTML > Help" That changed the properties for ALL of them. Subsequent > downloads seemed to copy that property. > 4. So, I deleted all the help files, re-downloaded them, > re-unzipped them, made sure they all had HTML Help as the Application > and Unblocked each file > > VOILA! Everything now works. > > I'm going to have to figure out what this new "File came from another > computer and has been blocked" deal is, as that's not happed before. I > use McAfee but have recently installed a Windows update as well.....so > one of them must have added a security feature I didn't have before. > > Thanks again to everyone! > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > Docherty > Sent: Saturday, July 16, 2005 5:51 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > > Paula, > > I only have an RBG7.CHW file in my \RBTI\RBG7 directory. The modified > time and date on this is about when I downloaded the new help files > today, as per your system. > > If I double-click on the help files, which XP identifies under Type as > Compiled HTML Files, they open immediately as expected as a help file. > Properties are fine as well. > > One thing I have noticed with downloading from RBTI is that if I have > Zone Alarm running, the updates are usually corrupted when I try to run > them (corrupted EXE file error appears)- I now disable ZA when I > download from RBTI - when I forget to do this I have problems. Do you > have anything like this running on your PC ? > > John Docherty > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > Stuart > Sent: Sunday, July 17, 2005 9:27 AM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > Does anyone know what the file RBASE.chw is? > > I've now re-downloaded the latest version of RB7.1 (Release Candidate5 > 7/14/2005) When I re-downloaded the help files, and looked through the > RBG7 folder on my computer I found this file. It's not in the "typical > install" documentation I have for XP. It has a created date of October > 2003 and a modified date of yesterday -- when I originally downloaded > the help files. > > Also, clicking on the individual help files in Windows explorer causes > dialog boxes to come up saying "unrecognized command, retype it" and one > that says "more than 10000 lines or 400 items in input line" (happened > clicking on the Gateway help) > > Also, clicking on the individual files to look at the properties shows a > message at the bottom that reads "This file came from another computer > and might be blocked to help protect this computer" with a button next > to it saying "unblock". When I clicked that, and tried to open the > file...it made no difference. I'm wondering if a Windows update has > caused some kind of a security lock on these..... > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > Docherty > Sent: Saturday, July 16, 2005 4:33 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > > Paula, > > I use WinZip with XPP - however as suggested by Mike if you try opening > the actual downloaded files you will be able to check their integrity, > as they should be able to be displayed readily. > > Good luck. > > John Docherty > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > Stuart > Sent: Sunday, July 17, 2005 8:09 AM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > Hi John, > > Running Windows XP there's a self-extractor that's part of the > operating system. It's how I always unload the files. They download as > zipped folders. I select "extract all files" from the menu and tell it > what directory to send them to. The unzipped files are coming up with > the date and time they were extracted. I just assumed that because they > were overwriting the files that were already there. > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > Docherty > Sent: Saturday, July 16, 2005 4:01 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > > Paula, > > I have just downloaded the zip files, unzipped them into the directory > where 7.1 resides and they work OK - the unzipped files are dated 14/7 > 7:10pm (although it is 17/7 here) - how are you extracting the CHM files > from the downloaded zip files and changing the date etc ? > > One thing I did notice though is that they still tell you can update > multi-table views. > > Regards, > > > John Docherty > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > Stuart > Sent: Sunday, July 17, 2005 7:29 AM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > Sami, > > They were dated 7/15/2005 and then I tried reloading them again > from the zipped files so now they're dated 7/16/2005.....or the date I > installed them. Even after reloading them again I can't get them to > work...so now I have no working help files at all. > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -----Original Message----- > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sami Aaron > Sent: Saturday, July 16, 2005 12:21 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - RE: Help Files Don't work > > > Paula - > > Mine seem to work just fine... Go out to Windows Explorer and check the > dates on the chm files in your RBG7 folder to be sure they are all dated > 7/14. > > Sami > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > Sami Aaron > Software Management Specialists > 913-915-1971 > [EMAIL PROTECTED] > > ________________________________ > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > Stuart > Sent: Friday, July 15, 2005 5:44 PM > To: RBG7-L Mailing List > Subject: [RBG7-L] - Help Files Don't work > > > Hi Razzak.... > > I downloaded the new help files, unzipped them to RBTI\RBG7 > directory as instructed. Then I opened RBase and clicked on the help > icon and it came up with the index list on the left of the screen and an > internet page fault on the right with and ACTION CANCELLED page error > fault. > > Do I have to do something besides extracting the files to the > correct directory? I've never been sent to a web page when opening help > files before (unless I specifically selected going to online help). > > Help > > Paula Stuart > Community Development Strategies > 70 Summer Street > Somerville, MA 02143 > 617-776-3367 > 617-776-4554 (Fax) > 617-388-1331 (Cell) > [EMAIL PROTECTED] > > > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this incoming message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > -- > No virus found in this outgoing message. > Checked by AVG Anti-Virus. > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > 11/07/2005 > > > >
