OK, I'm still having challenges.
When I originally posted my problem with the help files, I realized that the helps worked on my local installation but not my server install. Not a big deal at the time. I just figured I needed to look into it later. But with Razzak announcing the new help files for 7.1 I figured, I would download them. Following Mike's example I unzipped them to a holding directory. Then copied them onto my local default directory with overwrite. When I start my local R:Base, no help files are available, I get the action cancelled message in the right window. Even tried Davids suggestion of rebooting. No help. Fortunately I'm doing most of my work in 7.5 and the local help files are intact, not the server ones. Jan ----- Original Message ----- From: "MikeB" <[EMAIL PROTECTED]> To: "RBG7-L Mailing List" <[email protected]> Sent: Monday, July 18, 2005 8:03 AM Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > No trouble here, but I unzipped the files into a "holding" folder prior to > transferring them to the RB7 directory. I don't know if this is had an > influence or not... > > > ----- Original Message ----- > From: "David M. Blocker" <[EMAIL PROTECTED]> > To: "RBG7-L Mailing List" <[email protected]> > Sent: Monday, July 18, 2005 12:13 AM > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > Can we hear from others out there - that's 3 of us now that have had some > > kind of issue with installing the new help files. > > > > Anyone NOT have a problem? > > > > David > > > > David Blocker > > [EMAIL PROTECTED] > > 781-784-1919 > > Fax: 781-784-1860 > > Cell: 339-206-0261 > > ----- Original Message ----- > > From: "Jay Ward" <[EMAIL PROTECTED]> > > To: "RBG7-L Mailing List" <[email protected]> > > Sent: Sunday, July 17, 2005 7:12 PM > > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > > >> David, thanks for your thoughts and success. I just did the re-start > > option > >> and that didn't work either. I still get the "Action Cancelled" statement > >> in the right hand window. > >> > >> -----Original Message----- > >> From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of David M. > >> Blocker > >> Sent: Sunday, July 17, 2005 7:59 AM > >> To: RBG7-L Mailing List > >> Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > >> > >> I also report problems with the help files which eventually I overcame. > >> > >> I followed these steps: > >> > >> 1. Downloaded and installed Release candidate 5 of Build 81 and build 10 > > of > >> R:Base 7.5 2. Zipped my existing help files into a file with PKZIP. > >> Unfortunately, I did NOT realize help.rid was also a key file and did not > >> back that one up. > >> 3. Downloaded each of the help zip files, unzipping them with PKZIP for > >> Windows. IN the beginning I messed up: the default directory that came up, > >> becuase it was the last one I had unizpped into, was C:\RBTI\RBG75 and I > >> OK'd it and only after the first 3 did I realized my mistake. > >> 4. So I started again and unzipped everything into the right directory. > >> 5 Started up R:Base: any attempt to start help, by typing HELP at the R> > >> prompt or > >> clicking on the question mark icon hung R:Base. I had to CTRL / ALT / > > DEL > >> to release it. > >> 6. Figuring it might be my fault for unzipping in the wrong directory, I > >> restored my original help files from my zip file AND restored the RID file > >> from another PC. No change 7. Reasoning maybe the problem was with build > >> 81, I restored the previous build of 81: no change. > >> 8.. Started up 7.5 and tried help: this also hung. > >> 9. Copied help files for 7.5, including the RID file from aother PC and > >> overwrote mine: no change. > >> > >> Throughout all of this, the files worked fine from explorer, but not from > >> R:Base. > >> > >> FInally, knowing how wierd my PC gets sometime I shut it down, restarted > > it > >> and tried again. > >> > >> Everything now is fine. I restored release candidate 5, unzipped the new > >> help files again, testing after each one just to be sure. Help works fine > >> now. > >> > >> Go figure! > >> > >> David Blocker > >> [EMAIL PROTECTED] > >> 781-784-1919 > >> Fax: 781-784-1860 > >> Cell: 339-206-0261 > >> ----- Original Message ----- > >> From: "Paula Stuart" <[EMAIL PROTECTED]> > >> To: "RBG7-L Mailing List" <[email protected]> > >> Sent: Saturday, July 16, 2005 6:07 PM > >> Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > >> > >> > >> > John, Mike and Sami..... > >> > > >> > Thanks for all your help. I just got everything working. > >> > Here's what I found out. > >> > > >> > 1. When downloading the files from Rbase and then checking the zipped > >> > files I got an "Unknown Publisher" message. > >> > 2. When I unzipped them and then checked the Properties Box on the > >> > unzipped files, I got the "File has been blocked" message. I selected > >> > UNBLOCK (had to do it for each and every file individually) 3. When I > >> > had the problem yesterday, and couldn't open the files, I checked the > >> > Properties Box on a couple of them and got an "Unknown Application" as > >> > the application. In my stupidity (I told you I'm not as experienced > >> > as many of you) I changed it to "Rbase" instead of "HTML Help" That > >> > changed the properties for ALL of them. Subsequent downloads seemed > >> > to copy that property. > >> > 4. So, I deleted all the help files, re-downloaded them, re-unzipped > >> > them, made sure they all had HTML Help as the Application and > >> > Unblocked each file > >> > > >> > VOILA! Everything now works. > >> > > >> > I'm going to have to figure out what this new "File came from another > >> > computer and has been blocked" deal is, as that's not happed before. > >> > I use McAfee but have recently installed a Windows update as > >> > well.....so one of them must have added a security feature I didn't have > >> before. > >> > > >> > Thanks again to everyone! > >> > > >> > Paula Stuart > >> > Community Development Strategies > >> > 70 Summer Street > >> > Somerville, MA 02143 > >> > 617-776-3367 > >> > 617-776-4554 (Fax) > >> > 617-388-1331 (Cell) > >> > [EMAIL PROTECTED] > >> > > >> > > >> > > >> > -----Original Message----- > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > >> > Docherty > >> > Sent: Saturday, July 16, 2005 5:51 PM > >> > To: RBG7-L Mailing List > >> > Subject: [RBG7-L] - RE: Help Files Don't work > >> > > >> > > >> > Paula, > >> > > >> > I only have an RBG7.CHW file in my \RBTI\RBG7 directory. The modified > >> > time and date on this is about when I downloaded the new help files > >> > today, as per your system. > >> > > >> > If I double-click on the help files, which XP identifies under Type as > >> > Compiled HTML Files, they open immediately as expected as a help file. > >> > Properties are fine as well. > >> > > >> > One thing I have noticed with downloading from RBTI is that if I have > >> > Zone Alarm running, the updates are usually corrupted when I try to > >> > run them (corrupted EXE file error appears)- I now disable ZA when I > >> > download from RBTI - when I forget to do this I have problems. Do you > >> > have anything like this running on your PC ? > >> > > >> > John Docherty > >> > > >> > > >> > -----Original Message----- > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > >> > Stuart > >> > Sent: Sunday, July 17, 2005 9:27 AM > >> > To: RBG7-L Mailing List > >> > Subject: [RBG7-L] - RE: Help Files Don't work > >> > > >> > Does anyone know what the file RBASE.chw is? > >> > > >> > I've now re-downloaded the latest version of RB7.1 (Release Candidate5 > >> > 7/14/2005) When I re-downloaded the help files, and looked through > >> > the > >> > RBG7 folder on my computer I found this file. It's not in the > >> > "typical install" documentation I have for XP. It has a created date > >> > of October > >> > 2003 and a modified date of yesterday -- when I originally downloaded > >> > the help files. > >> > > >> > Also, clicking on the individual help files in Windows explorer causes > >> > dialog boxes to come up saying "unrecognized command, retype it" and > >> > one that says "more than 10000 lines or 400 items in input line" > >> > (happened clicking on the Gateway help) > >> > > >> > Also, clicking on the individual files to look at the properties shows > >> > a message at the bottom that reads "This file came from another > >> > computer and might be blocked to help protect this computer" with a > >> > button next to it saying "unblock". When I clicked that, and tried to > >> > open the file...it made no difference. I'm wondering if a Windows > >> > update has caused some kind of a security lock on these..... > >> > > >> > Paula Stuart > >> > Community Development Strategies > >> > 70 Summer Street > >> > Somerville, MA 02143 > >> > 617-776-3367 > >> > 617-776-4554 (Fax) > >> > 617-388-1331 (Cell) > >> > [EMAIL PROTECTED] > >> > > >> > > >> > > >> > -----Original Message----- > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > >> > Docherty > >> > Sent: Saturday, July 16, 2005 4:33 PM > >> > To: RBG7-L Mailing List > >> > Subject: [RBG7-L] - RE: Help Files Don't work > >> > > >> > > >> > Paula, > >> > > >> > I use WinZip with XPP - however as suggested by Mike if you try > >> > opening the actual downloaded files you will be able to check their > >> > integrity, as they should be able to be displayed readily. > >> > > >> > Good luck. > >> > > >> > John Docherty > >> > > >> > > >> > -----Original Message----- > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > >> > Stuart > >> > Sent: Sunday, July 17, 2005 8:09 AM > >> > To: RBG7-L Mailing List > >> > Subject: [RBG7-L] - RE: Help Files Don't work > >> > > >> > Hi John, > >> > > >> > Running Windows XP there's a self-extractor that's part of the > >> > operating system. It's how I always unload the files. They download > >> > as zipped folders. I select "extract all files" from the menu and > >> > tell it what directory to send them to. The unzipped files are coming > >> > up with the date and time they were extracted. I just assumed that > >> > because they were overwriting the files that were already there. > >> > > >> > Paula Stuart > >> > Community Development Strategies > >> > 70 Summer Street > >> > Somerville, MA 02143 > >> > 617-776-3367 > >> > 617-776-4554 (Fax) > >> > 617-388-1331 (Cell) > >> > [EMAIL PROTECTED] > >> > > >> > > >> > > >> > -----Original Message----- > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > >> > Docherty > >> > Sent: Saturday, July 16, 2005 4:01 PM > >> > To: RBG7-L Mailing List > >> > Subject: [RBG7-L] - RE: Help Files Don't work > >> > > >> > > >> > Paula, > >> > > >> > I have just downloaded the zip files, unzipped them into the directory > >> > where 7.1 resides and they work OK - the unzipped files are dated 14/7 > >> > 7:10pm (although it is 17/7 here) - how are you extracting the CHM > >> > files from the downloaded zip files and changing the date etc ? > >> > > >> > One thing I did notice though is that they still tell you can update > >> > multi-table views. > >> > > >> > Regards, > >> > > >> > > >> > John Docherty > >> > > >> > -----Original Message----- > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > >> > Stuart > >> > Sent: Sunday, July 17, 2005 7:29 AM > >> > To: RBG7-L Mailing List > >> > Subject: [RBG7-L] - RE: Help Files Don't work > >> > > >> > Sami, > >> > > >> > They were dated 7/15/2005 and then I tried reloading them again from > >> > the zipped files so now they're dated 7/16/2005.....or the date I > >> > installed them. Even after reloading them again I can't get them to > >> > work...so now I have no working help files at all. > >> > > >> > Paula Stuart > >> > Community Development Strategies > >> > 70 Summer Street > >> > Somerville, MA 02143 > >> > 617-776-3367 > >> > 617-776-4554 (Fax) > >> > 617-388-1331 (Cell) > >> > [EMAIL PROTECTED] > >> > > >> > > >> > > >> > -----Original Message----- > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sami > >> > Aaron > >> > Sent: Saturday, July 16, 2005 12:21 PM > >> > To: RBG7-L Mailing List > >> > Subject: [RBG7-L] - RE: Help Files Don't work > >> > > >> > > >> > Paula - > >> > > >> > Mine seem to work just fine... Go out to Windows Explorer and check > >> > the dates on the chm files in your RBG7 folder to be sure they are all > >> > dated 7/14. > >> > > >> > Sami > >> > > >> > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > >> > Sami Aaron > >> > Software Management Specialists > >> > 913-915-1971 > >> > [EMAIL PROTECTED] > >> > > >> > ________________________________ > >> > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > >> > Stuart > >> > Sent: Friday, July 15, 2005 5:44 PM > >> > To: RBG7-L Mailing List > >> > Subject: [RBG7-L] - Help Files Don't work > >> > > >> > > >> > Hi Razzak.... > >> > > >> > I downloaded the new help files, unzipped them to RBTI\RBG7 > >> > directory as instructed. Then I opened RBase and clicked on the help > >> > icon and it came up with the index list on the left of the screen and > >> > an internet page fault on the right with and ACTION CANCELLED page > >> > error fault. > >> > > >> > Do I have to do something besides extracting the files to the > >> > correct directory? I've never been sent to a web page when opening > >> > help files before (unless I specifically selected going to online help). > >> > > >> > Help > >> > > >> > Paula Stuart > >> > Community Development Strategies > >> > 70 Summer Street > >> > Somerville, MA 02143 > >> > 617-776-3367 > >> > 617-776-4554 (Fax) > >> > 617-388-1331 (Cell) > >> > [EMAIL PROTECTED] > >> > > >> > > >> > > >> > -- > >> > No virus found in this incoming message. > >> > Checked by AVG Anti-Virus. > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > >> > 11/07/2005 > >> > > >> > > >> > -- > >> > No virus found in this outgoing message. > >> > Checked by AVG Anti-Virus. > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > >> > 11/07/2005 > >> > > >> > > >> > -- > >> > No virus found in this incoming message. > >> > Checked by AVG Anti-Virus. > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > >> > 11/07/2005 > >> > > >> > > >> > -- > >> > No virus found in this outgoing message. > >> > Checked by AVG Anti-Virus. > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > >> > 11/07/2005 > >> > > >> > > >> > -- > >> > No virus found in this incoming message. > >> > Checked by AVG Anti-Virus. > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > >> > 11/07/2005 > >> > > >> > > >> > -- > >> > No virus found in this outgoing message. > >> > Checked by AVG Anti-Virus. > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > >> > 11/07/2005 > >> > > >> > > >> > > >> > > >> > >> --- RBG7-L > >> ================================================ > >> TO POST A MESSAGE TO ALL MEMBERS: > >> Send a plain text email to [email protected] > >> > >> (Don't use any of these words as your Subject: > >> INTRO, SUBSCRIBE, UNSUBSCRIBE, SEARCH, > >> REMOVE, SUSPEND, RESUME, DIGEST, RESEND, HELP) > >> ================================================ > >> TO SEE MESSAGE POSTING GUIDELINES: > >> Send a plain text email to [email protected] In the message SUBJECT, put > > just > >> one word: INTRO ================================================ > >> TO UNSUBSCRIBE: > >> Send a plain text email to [email protected] In the message SUBJECT, put > > just > >> one word: UNSUBSCRIBE ================================================ > >> TO SEARCH ARCHIVES: > >> Send a plain text email to [email protected] In the message SUBJECT, put > > just > >> one word: SEARCH-n (where n is the number of days). In the message body, > >> place any text to search for. > >> ================================================ > >> > >> -- > >> No virus found in this outgoing message. > >> Checked by AVG Anti-Virus. > >> Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005 > >> > >> > >> > >> > >> -- > >> No virus found in this outgoing message. > >> Checked by AVG Anti-Virus. > >> Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005 > >> > >> > >> > > > >
