Claudine, I use Zone Alarm but have not noticed any problems that I could attribute to it - with R:Base or anything else.
Regards, Alastair. ----- Original Message ----- From: "Claudine Robbins" <[EMAIL PROTECTED]> To: "RBG7-L Mailing List" <[email protected]> Sent: Monday, July 18, 2005 1:57 PM Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > In the past, I always had problems downloading updates with Zone Alarm. Not > wanting to disable ZA for any length of time, I now VPN to my server at the > office and download there, then I copy the files over to my home pc. Works > great. In this case, once the files were copied over in a temporary > directory, I unzipped them to the C:\RBTI\RBG7 directory, and allowed > overwriting. No problem. > > > -----Original Message----- > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of David M. > > Blocker > > Sent: Monday, July 18, 2005 12:14 AM > > To: RBG7-L Mailing List > > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > Can we hear from others out there - that's 3 of us now that have had some > > kind of issue with installing the new help files. > > > > Anyone NOT have a problem? > > > > David > > > > David Blocker > > [EMAIL PROTECTED] > > 781-784-1919 > > Fax: 781-784-1860 > > Cell: 339-206-0261 > > ----- Original Message ----- > > From: "Jay Ward" <[EMAIL PROTECTED]> > > To: "RBG7-L Mailing List" <[email protected]> > > Sent: Sunday, July 17, 2005 7:12 PM > > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > > > > David, thanks for your thoughts and success. I just did the re-start > > option > > > and that didn't work either. I still get the "Action Cancelled" > > statement > > > in the right hand window. > > > > > > -----Original Message----- > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of David M. > > > Blocker > > > Sent: Sunday, July 17, 2005 7:59 AM > > > To: RBG7-L Mailing List > > > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > > > I also report problems with the help files which eventually I overcame. > > > > > > I followed these steps: > > > > > > 1. Downloaded and installed Release candidate 5 of Build 81 and build > > 10 > > of > > > R:Base 7.5 2. Zipped my existing help files into a file with PKZIP. > > > Unfortunately, I did NOT realize help.rid was also a key file and did > > not > > > back that one up. > > > 3. Downloaded each of the help zip files, unzipping them with PKZIP for > > > Windows. IN the beginning I messed up: the default directory that came > > up, > > > becuase it was the last one I had unizpped into, was C:\RBTI\RBG75 and I > > > OK'd it and only after the first 3 did I realized my mistake. > > > 4. So I started again and unzipped everything into the right directory. > > > 5 Started up R:Base: any attempt to start help, by typing HELP at the R> > > > prompt or > > > clicking on the question mark icon hung R:Base. I had to CTRL / ALT / > > DEL > > > to release it. > > > 6. Figuring it might be my fault for unzipping in the wrong directory, I > > > restored my original help files from my zip file AND restored the RID > > file > > > from another PC. No change 7. Reasoning maybe the problem was with > > build > > > 81, I restored the previous build of 81: no change. > > > 8.. Started up 7.5 and tried help: this also hung. > > > 9. Copied help files for 7.5, including the RID file from aother PC and > > > overwrote mine: no change. > > > > > > Throughout all of this, the files worked fine from explorer, but not > > from > > > R:Base. > > > > > > FInally, knowing how wierd my PC gets sometime I shut it down, restarted > > it > > > and tried again. > > > > > > Everything now is fine. I restored release candidate 5, unzipped the new > > > help files again, testing after each one just to be sure. Help works > > fine > > > now. > > > > > > Go figure! > > > > > > David Blocker > > > [EMAIL PROTECTED] > > > 781-784-1919 > > > Fax: 781-784-1860 > > > Cell: 339-206-0261 > > > ----- Original Message ----- > > > From: "Paula Stuart" <[EMAIL PROTECTED]> > > > To: "RBG7-L Mailing List" <[email protected]> > > > Sent: Saturday, July 16, 2005 6:07 PM > > > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > > > > > > > John, Mike and Sami..... > > > > > > > > Thanks for all your help. I just got everything working. > > > > Here's what I found out. > > > > > > > > 1. When downloading the files from Rbase and then checking the zipped > > > > files I got an "Unknown Publisher" message. > > > > 2. When I unzipped them and then checked the Properties Box on the > > > > unzipped files, I got the "File has been blocked" message. I selected > > > > UNBLOCK (had to do it for each and every file individually) 3. When I > > > > had the problem yesterday, and couldn't open the files, I checked the > > > > Properties Box on a couple of them and got an "Unknown Application" as > > > > the application. In my stupidity (I told you I'm not as experienced > > > > as many of you) I changed it to "Rbase" instead of "HTML Help" That > > > > changed the properties for ALL of them. Subsequent downloads seemed > > > > to copy that property. > > > > 4. So, I deleted all the help files, re-downloaded them, re-unzipped > > > > them, made sure they all had HTML Help as the Application and > > > > Unblocked each file > > > > > > > > VOILA! Everything now works. > > > > > > > > I'm going to have to figure out what this new "File came from another > > > > computer and has been blocked" deal is, as that's not happed before. > > > > I use McAfee but have recently installed a Windows update as > > > > well.....so one of them must have added a security feature I didn't > > have > > > before. > > > > > > > > Thanks again to everyone! > > > > > > > > Paula Stuart > > > > Community Development Strategies > > > > 70 Summer Street > > > > Somerville, MA 02143 > > > > 617-776-3367 > > > > 617-776-4554 (Fax) > > > > 617-388-1331 (Cell) > > > > [EMAIL PROTECTED] > > > > > > > > > > > > > > > > -----Original Message----- > > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > > > > Docherty > > > > Sent: Saturday, July 16, 2005 5:51 PM > > > > To: RBG7-L Mailing List > > > > Subject: [RBG7-L] - RE: Help Files Don't work > > > > > > > > > > > > Paula, > > > > > > > > I only have an RBG7.CHW file in my \RBTI\RBG7 directory. The modified > > > > time and date on this is about when I downloaded the new help files > > > > today, as per your system. > > > > > > > > If I double-click on the help files, which XP identifies under Type as > > > > Compiled HTML Files, they open immediately as expected as a help file. > > > > Properties are fine as well. > > > > > > > > One thing I have noticed with downloading from RBTI is that if I have > > > > Zone Alarm running, the updates are usually corrupted when I try to > > > > run them (corrupted EXE file error appears)- I now disable ZA when I > > > > download from RBTI - when I forget to do this I have problems. Do you > > > > have anything like this running on your PC ? > > > > > > > > John Docherty > > > > > > > > > > > > -----Original Message----- > > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > > > Stuart > > > > Sent: Sunday, July 17, 2005 9:27 AM > > > > To: RBG7-L Mailing List > > > > Subject: [RBG7-L] - RE: Help Files Don't work > > > > > > > > Does anyone know what the file RBASE.chw is? > > > > > > > > I've now re-downloaded the latest version of RB7.1 (Release Candidate5 > > > > 7/14/2005) When I re-downloaded the help files, and looked through > > > > the > > > > RBG7 folder on my computer I found this file. It's not in the > > > > "typical install" documentation I have for XP. It has a created date > > > > of October > > > > 2003 and a modified date of yesterday -- when I originally downloaded > > > > the help files. > > > > > > > > Also, clicking on the individual help files in Windows explorer causes > > > > dialog boxes to come up saying "unrecognized command, retype it" and > > > > one that says "more than 10000 lines or 400 items in input line" > > > > (happened clicking on the Gateway help) > > > > > > > > Also, clicking on the individual files to look at the properties shows > > > > a message at the bottom that reads "This file came from another > > > > computer and might be blocked to help protect this computer" with a > > > > button next to it saying "unblock". When I clicked that, and tried to > > > > open the file...it made no difference. I'm wondering if a Windows > > > > update has caused some kind of a security lock on these..... > > > > > > > > Paula Stuart > > > > Community Development Strategies > > > > 70 Summer Street > > > > Somerville, MA 02143 > > > > 617-776-3367 > > > > 617-776-4554 (Fax) > > > > 617-388-1331 (Cell) > > > > [EMAIL PROTECTED] > > > > > > > > > > > > > > > > -----Original Message----- > > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > > > > Docherty > > > > Sent: Saturday, July 16, 2005 4:33 PM > > > > To: RBG7-L Mailing List > > > > Subject: [RBG7-L] - RE: Help Files Don't work > > > > > > > > > > > > Paula, > > > > > > > > I use WinZip with XPP - however as suggested by Mike if you try > > > > opening the actual downloaded files you will be able to check their > > > > integrity, as they should be able to be displayed readily. > > > > > > > > Good luck. > > > > > > > > John Docherty > > > > > > > > > > > > -----Original Message----- > > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > > > Stuart > > > > Sent: Sunday, July 17, 2005 8:09 AM > > > > To: RBG7-L Mailing List > > > > Subject: [RBG7-L] - RE: Help Files Don't work > > > > > > > > Hi John, > > > > > > > > Running Windows XP there's a self-extractor that's part of the > > > > operating system. It's how I always unload the files. They download > > > > as zipped folders. I select "extract all files" from the menu and > > > > tell it what directory to send them to. The unzipped files are coming > > > > up with the date and time they were extracted. I just assumed that > > > > because they were overwriting the files that were already there. > > > > > > > > Paula Stuart > > > > Community Development Strategies > > > > 70 Summer Street > > > > Somerville, MA 02143 > > > > 617-776-3367 > > > > 617-776-4554 (Fax) > > > > 617-388-1331 (Cell) > > > > [EMAIL PROTECTED] > > > > > > > > > > > > > > > > -----Original Message----- > > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > > > > Docherty > > > > Sent: Saturday, July 16, 2005 4:01 PM > > > > To: RBG7-L Mailing List > > > > Subject: [RBG7-L] - RE: Help Files Don't work > > > > > > > > > > > > Paula, > > > > > > > > I have just downloaded the zip files, unzipped them into the directory > > > > where 7.1 resides and they work OK - the unzipped files are dated 14/7 > > > > 7:10pm (although it is 17/7 here) - how are you extracting the CHM > > > > files from the downloaded zip files and changing the date etc ? > > > > > > > > One thing I did notice though is that they still tell you can update > > > > multi-table views. > > > > > > > > Regards, > > > > > > > > > > > > John Docherty > > > > > > > > -----Original Message----- > > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > > > Stuart > > > > Sent: Sunday, July 17, 2005 7:29 AM > > > > To: RBG7-L Mailing List > > > > Subject: [RBG7-L] - RE: Help Files Don't work > > > > > > > > Sami, > > > > > > > > They were dated 7/15/2005 and then I tried reloading them again from > > > > the zipped files so now they're dated 7/16/2005.....or the date I > > > > installed them. Even after reloading them again I can't get them to > > > > work...so now I have no working help files at all. > > > > > > > > Paula Stuart > > > > Community Development Strategies > > > > 70 Summer Street > > > > Somerville, MA 02143 > > > > 617-776-3367 > > > > 617-776-4554 (Fax) > > > > 617-388-1331 (Cell) > > > > [EMAIL PROTECTED] > > > > > > > > > > > > > > > > -----Original Message----- > > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sami > > > > Aaron > > > > Sent: Saturday, July 16, 2005 12:21 PM > > > > To: RBG7-L Mailing List > > > > Subject: [RBG7-L] - RE: Help Files Don't work > > > > > > > > > > > > Paula - > > > > > > > > Mine seem to work just fine... Go out to Windows Explorer and check > > > > the dates on the chm files in your RBG7 folder to be sure they are all > > > > dated 7/14. > > > > > > > > Sami > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > > > Sami Aaron > > > > Software Management Specialists > > > > 913-915-1971 > > > > [EMAIL PROTECTED] > > > > > > > > ________________________________ > > > > > > > > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > > > Stuart > > > > Sent: Friday, July 15, 2005 5:44 PM > > > > To: RBG7-L Mailing List > > > > Subject: [RBG7-L] - Help Files Don't work > > > > > > > > > > > > Hi Razzak.... > > > > > > > > I downloaded the new help files, unzipped them to RBTI\RBG7 > > > > directory as instructed. Then I opened RBase and clicked on the help > > > > icon and it came up with the index list on the left of the screen and > > > > an internet page fault on the right with and ACTION CANCELLED page > > > > error fault. > > > > > > > > Do I have to do something besides extracting the files to the > > > > correct directory? I've never been sent to a web page when opening > > > > help files before (unless I specifically selected going to online > > help). > > > > > > > > Help > > > > > > > > Paula Stuart > > > > Community Development Strategies > > > > 70 Summer Street > > > > Somerville, MA 02143 > > > > 617-776-3367 > > > > 617-776-4554 (Fax) > > > > 617-388-1331 (Cell) > > > > [EMAIL PROTECTED] > > > > > > > > > > > > > > > > -- > > > > No virus found in this incoming message. > > > > Checked by AVG Anti-Virus. > > > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > > > 11/07/2005 > > > > > > > > > > > > -- > > > > No virus found in this outgoing message. > > > > Checked by AVG Anti-Virus. > > > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > > > 11/07/2005 > > > > > > > > > > > > -- > > > > No virus found in this incoming message. > > > > Checked by AVG Anti-Virus. > > > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > > > 11/07/2005 > > > > > > > > > > > > -- > > > > No virus found in this outgoing message. > > > > Checked by AVG Anti-Virus. > > > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > > > 11/07/2005 > > > > > > > > > > > > -- > > > > No virus found in this incoming message. > > > > Checked by AVG Anti-Virus. > > > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > > > 11/07/2005 > > > > > > > > > > > > -- > > > > No virus found in this outgoing message. > > > > Checked by AVG Anti-Virus. > > > > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > > > 11/07/2005 > > > > > > > > > > > > > > > > > > > > > > --- RBG7-L > > > ================================================ > > > TO POST A MESSAGE TO ALL MEMBERS: > > > Send a plain text email to [email protected] > > > > > > (Don't use any of these words as your Subject: > > > INTRO, SUBSCRIBE, UNSUBSCRIBE, SEARCH, > > > REMOVE, SUSPEND, RESUME, DIGEST, RESEND, HELP) > > > ================================================ > > > TO SEE MESSAGE POSTING GUIDELINES: > > > Send a plain text email to [email protected] In the message SUBJECT, put > > just > > > one word: INTRO ================================================ > > > TO UNSUBSCRIBE: > > > Send a plain text email to [email protected] In the message SUBJECT, put > > just > > > one word: UNSUBSCRIBE ================================================ > > > TO SEARCH ARCHIVES: > > > Send a plain text email to [email protected] In the message SUBJECT, put > > just > > > one word: SEARCH-n (where n is the number of days). In the message body, > > > place any text to search for. > > > ================================================ > > > > > > -- > > > No virus found in this outgoing message. > > > Checked by AVG Anti-Virus. > > > Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005 > > > > > > > > > > > > > > > -- > > > No virus found in this outgoing message. > > > Checked by AVG Anti-Virus. > > > Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005 > > > > > > > > > >
