Ruslan, OK. I'll have my perl guru look at it. Thanks.
Kenn LBNL On 4/21/2009 3:46 PM, Ruslan Zakirov wrote:
You use RTAddressRegex in search box on the wiki. And quickly find http://wiki.bestpractical.com/view/RTAddressRegexp On Wed, Apr 22, 2009 at 2:06 AM, Ken Crocker <[email protected]> wrote:Ruslan, Sorry. I just found my answer. However, I have another question. I noticed some warnings about using this setting and NOT setting up "Set($RTAddressRegexp , '^[email protected]$');". My question realtes to how I understand this warning. I have over 100 Queues, all with unique Email addresses. They all look like "queuen...@address" with "@address" being the same on ALL of them. How do I set this up properly so I don't create a nightmare? Kenn LBNL On 4/21/2009 12:59 PM, Ruslan Zakirov wrote: It's an option in the config. ParseNewMessages... On Tue, Apr 21, 2009 at 11:14 PM, Ken Crocker <[email protected]> wrote: To all, I'd like to have a scrip that takes the CC's on an Email that creates a ticket and makes them CC's on the ticket. Does anyone have an example of that they can pass back to me? Thanks. Kenn LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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