On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <[email protected]> wrote: > Ruslan Zakirov wrote 1407 bytes: >> It's an option in the config. ParseNewMessages... > > On that note, I'll add a few observations: > > 1) RT does not add CCs of responses into ticket, ie. there is an > existing ticket, and during the e-mail conversation I'll CC to someone > and I expect them to be added as ticket CC. Search for ParseNewMessage on the wiki and you quickly find: http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs
> > 2) If some of the CCs are already elsewhere in the ticket (eg. admincc), > RT will happily send duplicate mails to the same address. Search by "duplicate" in archives and you quickly find http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354 > > Regards, > Michal Svoboda > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
