Ruslan, OK. Thanks.
Kenn LBNL On 4/23/2009 11:46 AM, Ruslan Zakirov wrote:
you have to write custom code for that On Thu, Apr 23, 2009 at 10:38 PM, Ken Crocker <[email protected]> wrote:Ruslan, Another quick (and I hope simple) question. Can I set up RT so that only certain queues (separate email addresses) do the parsing of cc's? Thanks. Kenn LBNL On 4/22/2009 1:10 AM, Ruslan Zakirov wrote: On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <[email protected]> wrote: Ruslan Zakirov wrote 1407 bytes: It's an option in the config. ParseNewMessages... On that note, I'll add a few observations: 1) RT does not add CCs of responses into ticket, ie. there is an existing ticket, and during the e-mail conversation I'll CC to someone and I expect them to be added as ticket CC. Search for ParseNewMessage on the wiki and you quickly find: http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs 2) If some of the CCs are already elsewhere in the ticket (eg. admincc), RT will happily send duplicate mails to the same address. Search by "duplicate" in archives and you quickly find http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354 Regards, Michal Svoboda _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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