you have to write custom code for that On Thu, Apr 23, 2009 at 10:38 PM, Ken Crocker <[email protected]> wrote: > Ruslan, > > Another quick (and I hope simple) question. Can I set up RT so that only > certain queues (separate email addresses) do the parsing of cc's? Thanks. > > > Kenn > LBNL > > On 4/22/2009 1:10 AM, Ruslan Zakirov wrote: > > On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <[email protected]> wrote: > > > Ruslan Zakirov wrote 1407 bytes: > > > It's an option in the config. ParseNewMessages... > > > On that note, I'll add a few observations: > > 1) RT does not add CCs of responses into ticket, ie. there is an > existing ticket, and during the e-mail conversation I'll CC to someone > and I expect them to be added as ticket CC. > > > Search for ParseNewMessage on the wiki and you quickly find: > http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs > > > > 2) If some of the CCs are already elsewhere in the ticket (eg. admincc), > RT will happily send duplicate mails to the same address. > > > Search by "duplicate" in archives and you quickly find > http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354 > > > > Regards, > Michal Svoboda > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [email protected] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
