Ruslan,
Another quick (and I hope simple) question. Can I set up RT so that
only certain queues (separate email addresses) do the parsing of cc's?
Thanks.
Kenn
LBNL
On 4/22/2009 1:10 AM, Ruslan Zakirov wrote:
On Wed, Apr 22, 2009 at 11:33 AM, Michal Svoboda <[email protected]> wrote:
Ruslan Zakirov wrote 1407 bytes:
It's an option in the config. ParseNewMessages...
On that note, I'll add a few observations:
1) RT does not add CCs of responses into ticket, ie. there is an
existing ticket, and during the e-mail conversation I'll CC to someone
and I expect them to be added as ticket CC.
Search for ParseNewMessage on the wiki and you quickly find:
http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs
2) If some of the CCs are already elsewhere in the ticket (eg. admincc),
RT will happily send duplicate mails to the same address.
Search by "duplicate" in archives and you quickly find
http://www.gossamer-threads.com/lists/rt/users/82354?search_string=duplicate;#82354
Regards,
Michal Svoboda
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