RUG 2000+ shirts

[A R Kosch]

Hello ARSLISTers.

(I remain extremely grateful for the support this list provided me over the 
years while I maintained/managed Remedy at Kansas State University!)

I want to freecycle some of my Remedy RUG shirts (see inventory below) to 
anyone who wants them.  I am retired now and am downsizing.  I'm happy to mail 
them within the US.  Don't care if someone wants only one. 

RUG 2000 polo short sleeves light greenish color M 100% cotton
RUG 2001 polo short sleeves white L 100% cotton
RUG 2003 t-shirt w/ high ribbed collar long sleeves medium gray S 90% cotton 
10% poly
RUG 2004 polo w/ white trim short sleeves black S 100% cotton
RUG 2004 "Remedy Support 2004 World Tour" t-shirt short sleeves black S 100% 
cotton
RUG 2005 polo long sleeves white S 50% cotton 50% poly

I thought I always asked for larger shirts but I guess my memory is fading!  If 
you have questions you can email me directly (arkosch at k-state.edu OR arkosch 
at pobox.com).  Ann Kosch

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Re: Recruiters Odd NDA

[Howard Richter]

Dale,

You make some good points. 

All I can say is Scott, good luck.

Hbr

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dale Hurtt
Sent: Thursday, August 01, 2013 8:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recruiters Odd NDA

> Scott Hallenger wrote:
>
> I've been goig back and fourth with a recruiter on a position that is 
> totally remote. 

Yes, I have seen this sort of "non-compete" agreement before, but I think this 
is the first I have seen where they specify the damages.

> Did I over react?

Does it matter what we think? In the end you have to assess what it is about 
the document that bothers you enough that you will not sign it (and thus will 
not get the chance at the job … at least through this recruiter).

If I were being asked to sign the document, I would amend it in the following 
ways:

1. The specific company you will be interviewing with must be stated in the 
letter. I know they will get paranoid about letting you know the name but you 
can counter that in two ways:

  a. Knowing the name of the company does not tell you which 
Division/Department/Branch/whatever needs the work done, nor does it tell you 
the contact information of the hiring manager.

  b. You need to protect yourself, to ensure that ANOTHER recruiter does not 
also claim to "introduce" you to the same company, putting you in double 
jeopardy.

2. Limit the recruitment on your behalf to just this one opportunity. If he 
really has an opportunity…

3. Spell out that "introduction" means that you obtain an interview. The 
recruiter sending your resume to someone does not count, as that is a one-way 
introduction.

4. Cut the penalty down to $1,000, unless he is willing to spell out exactly 
how the damages are "significant". Put another way, he has to prove, either in 
writing before the fact, or in court after the fact, that the damages and 
expenses are material.

5. Cut the time down to one month after the last interview date. No one looking 
to hire is going to wait more than one month for you to come on board, so why 
should you be on the hook longer?

I love the stuff people put in contracts and agreements. You probably took him 
aback by actually reading it! Good for you.

Dale Hurtt

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Re: Recruiters Odd NDA

[Dale Hurtt]

> Scott Hallenger wrote:
>
> I've been goig back and fourth with a recruiter on a position that is totally 
> remote. 

Yes, I have seen this sort of "non-compete" agreement before, but I think this 
is the first I have seen where they specify the damages.

> Did I over react?

Does it matter what we think? In the end you have to assess what it is about 
the document that bothers you enough that you will not sign it (and thus will 
not get the chance at the job … at least through this recruiter).

If I were being asked to sign the document, I would amend it in the following 
ways:

1. The specific company you will be interviewing with must be stated in the 
letter. I know they will get paranoid about letting you know the name but you 
can counter that in two ways:

  a. Knowing the name of the company does not tell you which 
Division/Department/Branch/whatever needs the work done, nor does it tell you 
the contact information of the hiring manager.

  b. You need to protect yourself, to ensure that ANOTHER recruiter does not 
also claim to "introduce" you to the same company, putting you in double 
jeopardy.

2. Limit the recruitment on your behalf to just this one opportunity. If he 
really has an opportunity…

3. Spell out that "introduction" means that you obtain an interview. The 
recruiter sending your resume to someone does not count, as that is a one-way 
introduction.

4. Cut the penalty down to $1,000, unless he is willing to spell out exactly 
how the damages are "significant". Put another way, he has to prove, either in 
writing before the fact, or in court after the fact, that the damages and 
expenses are material.

5. Cut the time down to one month after the last interview date. No one looking 
to hire is going to wait more than one month for you to come on board, so why 
should you be on the hook longer?

I love the stuff people put in contracts and agreements. You probably took him 
aback by actually reading it! Good for you.

Dale Hurtt

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Re: Recruiters Odd NDA

[David Ferguson]

It's basically just saying that you won't cut the recruiter out the deal by
taking a job directly with the firm he introduced you to.   I've never used
a recruiter so I don't know how standard this is but with hiring companies
out there screwing recruiters out of their fees it looks like he is just
putting the penalty on you if you take a job outside of him with any
company he had sent your resume to or had you interview with.

The only thing you can't really control is who he shares your resume with,
 so that would be the piece to remove or alter.   He needs to have a
penalty clause with his customer for that not you.

On Thu, Aug 1, 2013 at 3:08 PM, Scott Hallenger  wrote:

> **
> I've been goig back and fourth with a recruiter on a position that is
> totally remote. Mind you I have no hire letter, and have had no interview
> thus far, and this all started today. I dont know this guy from adam. Below
> is what he sends me in his NDA doc. Sorry but I refused to sign his doc
> which he tried to pressure me into signing like a car salesman or
> something. Did I over react?
>
>
> 1. During the period when Name_Less, Inc. (the “Company”) is marketing
> your skills and for
> a period of 3 months thereafter, you shall not directly or indirectly
> solicit the business of (or
> otherwise deal in a manner adverse to the Company with) or provide any
> software
> engineering, consulting or programming services to any customer or
> prospective customer of
> the Company where you are introduced by the Company. Furthermore, during
> the course of
> Evaluatory interviews and other meetings that the Company organizes
> between you and its
> customers or prospective customers, you agree that you will not offer your
> services directly or
> indirectly to (or otherwise deal in a manner adverse to the Company with)
> the Customers or
> prospective customers of the Company.
>
> 2. In the event that you breach the provisions of this Agreement, you
> agree to pay the
> Company as liquidated damages and not as a penalty a further sum of US
> Dollars Ten
> Thousand. You acknowledge that liquidated damages in such amount is
> reasonable under
> the circumstances in light of the fact that significant damages and
> expenses will be suffered or
> incurred by the Company
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 


  *David A. Ferguson
*Yurbi® - Bring Your Data to Life *
*
Work: 571-354-0515
Fax: 702-974-2704
Email: david.fergu...@5kfish.com
http://www.linkedin.com/in/davferg
http://www.twitter.com/davferg5000

5000fish, Inc. 
2850 W. Horizon Ridge Parkway
Suite 200
Henderson, NV 89052



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Re: Recruiters Odd NDA

[Howard Richter]

An NDA before the job offer. Something is not passing the smell test here.
Also I have an issue with the line "is marketing your skills and for a
period of 3 months thereafter". I have seen them for a certain job (for
example only he can represent you for job order xxx at Google). But this is
to vague, at least for me.

 

Unless you need the work, I would run away.

 

Just my 3 cents,

 

Howard

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stanley Feinstein
Sent: Thursday, August 01, 2013 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recruiters Odd NDA

 

** 

I agree with John.  Play fairly and it all works out.  If you don't want to,
why bother.

 

Stan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 01, 2013 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recruiters Odd NDA

 

** 

It will take them more than $10,000 to sue you . they won't.

 

Scare tactic . play fairly ... and it all works out.

 

-John

 

On Thu, Aug 1, 2013 at 4:10 PM, Roger Justice  wrote:

** It is a non compete which is almost impossible to get a lawyer to take
you to court for. If you live in a right to work state, which I do I have
seen this tried and the court through it out.

 

-Original Message-
From: Scott Hallenger 
To: arslist 
Sent: Thu, Aug 1, 2013 3:08 pm
Subject: Recruiters Odd NDA

** 

I've been goig back and fourth with a recruiter on a position that is
totally remote. Mind you I have no hire letter, and have had no interview
thus far, and this all started today. I dont know this guy from adam. Below
is what he sends me in his NDA doc. Sorry but I refused to sign his doc
which he tried to pressure me into signing like a car salesman or something.
Did I over react?

 

 

1. During the period when Name_Less, Inc. (the "Company") is marketing your
skills and for
a period of 3 months thereafter, you shall not directly or indirectly
solicit the business of (or
otherwise deal in a manner adverse to the Company with) or provide any
software
engineering, consulting or programming services to any customer or
prospective customer of
the Company where you are introduced by the Company. Furthermore, during the
course of
Evaluatory interviews and other meetings that the Company organizes between
you and its
customers or prospective customers, you agree that you will not offer your
services directly or
indirectly to (or otherwise deal in a manner adverse to the Company with)
the Customers or
prospective customers of the Company.

 

2. In the event that you breach the provisions of this Agreement, you agree
to pay the
Company as liquidated damages and not as a penalty a further sum of US
Dollars Ten
Thousand. You acknowledge that liquidated damages in such amount is
reasonable under
the circumstances in light of the fact that significant damages and expenses
will be suffered or
incurred by the Company

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_





 

-- 

John Sundberg

Kinetic Data, Inc.

"Your Business. Your Process."

 

651-556-0930 I john.sundb...@kineticdata.com 

  www.kineticdata.com I
 community.kineticdata.com 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3392 / Virus Database: 3209/6543 - Release Date: 08/01/13

  _  

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3392 / Virus Database: 3209/6541 - Release Date: 07/31/13

_ARSlist: "Where the Answers Are" and have been for 20 years_


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Re: Recruiters Odd NDA

[Stanley Feinstein]

I agree with John.  Play fairly and it all works out.  If you don't want to,
why bother.

 

Stan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg
Sent: Thursday, August 01, 2013 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recruiters Odd NDA

 

** 

It will take them more than $10,000 to sue you . they won't.

 

Scare tactic . play fairly ... and it all works out.

 

-John

 

On Thu, Aug 1, 2013 at 4:10 PM, Roger Justice  wrote:

** It is a non compete which is almost impossible to get a lawyer to take
you to court for. If you live in a right to work state, which I do I have
seen this tried and the court through it out.





-Original Message-
From: Scott Hallenger 
To: arslist 
Sent: Thu, Aug 1, 2013 3:08 pm
Subject: Recruiters Odd NDA

** 

I've been goig back and fourth with a recruiter on a position that is
totally remote. Mind you I have no hire letter, and have had no interview
thus far, and this all started today. I dont know this guy from adam. Below
is what he sends me in his NDA doc. Sorry but I refused to sign his doc
which he tried to pressure me into signing like a car salesman or something.
Did I over react?

 

 

1. During the period when Name_Less, Inc. (the "Company") is marketing your
skills and for
a period of 3 months thereafter, you shall not directly or indirectly
solicit the business of (or
otherwise deal in a manner adverse to the Company with) or provide any
software
engineering, consulting or programming services to any customer or
prospective customer of
the Company where you are introduced by the Company. Furthermore, during the
course of
Evaluatory interviews and other meetings that the Company organizes between
you and its
customers or prospective customers, you agree that you will not offer your
services directly or
indirectly to (or otherwise deal in a manner adverse to the Company with)
the Customers or
prospective customers of the Company.

 

2. In the event that you breach the provisions of this Agreement, you agree
to pay the
Company as liquidated damages and not as a penalty a further sum of US
Dollars Ten
Thousand. You acknowledge that liquidated damages in such amount is
reasonable under
the circumstances in light of the fact that significant damages and expenses
will be suffered or
incurred by the Company

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_





 

-- 

John Sundberg

Kinetic Data, Inc.

"Your Business. Your Process."

 

651-556-0930 I john.sundb...@kineticdata.com 

  www.kineticdata.com I
 community.kineticdata.com 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3392 / Virus Database: 3209/6543 - Release Date: 08/01/13

  _  

No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.3392 / Virus Database: 3209/6541 - Release Date: 07/31/13


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Re: Recruiters Odd NDA

[John Sundberg]

It will take them more than $10,000 to sue you … they won't.

Scare tactic … play fairly ... and it all works out.

-John


On Thu, Aug 1, 2013 at 4:10 PM, Roger Justice  wrote:

> ** It is a non compete which is almost impossible to get a lawyer to take
> you to court for. If you live in a right to work state, which I do I have
> seen this tried and the court through it out.
>
>
>
> -Original Message-
> From: Scott Hallenger 
> To: arslist 
> Sent: Thu, Aug 1, 2013 3:08 pm
> Subject: Recruiters Odd NDA
>
> **
>  I've been goig back and fourth with a recruiter on a position that is
> totally remote. Mind you I have no hire letter, and have had no interview
> thus far, and this all started today. I dont know this guy from adam. Below
> is what he sends me in his NDA doc. Sorry but I refused to sign his doc
> which he tried to pressure me into signing like a car salesman or
> something. Did I over react?
>
>
>  1. During the period when Name_Less, Inc. (the “Company”) is marketing
> your skills and for
> a period of 3 months thereafter, you shall not directly or indirectly
> solicit the business of (or
> otherwise deal in a manner adverse to the Company with) or provide any
> software
> engineering, consulting or programming services to any customer or
> prospective customer of
> the Company where you are introduced by the Company. Furthermore, during
> the course of
> Evaluatory interviews and other meetings that the Company organizes
> between you and its
> customers or prospective customers, you agree that you will not offer your
> services directly or
> indirectly to (or otherwise deal in a manner adverse to the Company with)
> the Customers or
> prospective customers of the Company.
>
>  2. In the event that you breach the provisions of this Agreement, you
> agree to pay the
> Company as liquidated damages and not as a penalty a further sum of US
> Dollars Ten
> Thousand. You acknowledge that liquidated damages in such amount is
> reasonable under
> the circumstances in light of the fact that significant damages and
> expenses will be suffered or
> incurred by the Company
>   _ARSlist: "Where the Answers Are" and have been for 20 years_
>  _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

651-556-0930 I john.sundb...@kineticdata.com
www.kineticdata.com I community.kineticdata.com

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Re: Recruiters Odd NDA

[Roger Justice]

It is a non compete which is almost impossible to get a lawyer to take you to 
court for. If you live in a right to work state, which I do I have seen this 
tried and the court through it out.



-Original Message-
From: Scott Hallenger 
To: arslist 
Sent: Thu, Aug 1, 2013 3:08 pm
Subject: Recruiters Odd NDA


** 

I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react?





1. During the period when Name_Less, Inc. (the “Company”) is marketing your 
skills and for
a period of 3 months thereafter, you shall not directly or indirectly solicit 
the business of (or
otherwise deal in a manner adverse to the Company with) or provide any software
engineering, consulting or programming services to any customer or prospective 
customer of
the Company where you are introduced by the Company. Furthermore, during the 
course of
Evaluatory interviews and other meetings that the Company organizes between you 
and its
customers or prospective customers, you agree that you will not offer your 
services directly or
indirectly to (or otherwise deal in a manner adverse to the Company with) the 
Customers or
prospective customers of the Company.


2. In the event that you breach the provisions of this Agreement, you agree to 
pay the
Company as liquidated damages and not as a penalty a further sum of US Dollars 
Ten
Thousand. You acknowledge that liquidated damages in such amount is reasonable 
under
the circumstances in light of the fact that significant damages and expenses 
will be suffered or
incurred by the Company


_ARSlist: "Where the Answers Are" and have been for 20 years_ 

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"Where the Answers Are, and have been for 20 years"

Windward Needs 4 Consultants to Help with Atrium CMDB Integration

[Werner, Chris]

Hello ARS Experts!

I wanted to let all of you know of two projects Windward has coming up within 
the next month.  We have two different clients that are looking to us to 
integrate their CMDB's into some of their existing applications and also define 
some of their configuration items.  We have one client located in Boston and 
the other will be in the Washington DC area.  We can hire full-time OR hourly 
contractors.  If you're interested send your resume to 
cwer...@windwardits.com

You can also apply directly at either of these links:

CMDB Consultant (Boston)

http://ch.tbe.taleo.net/CH16/ats/careers/requisition.jsp?org=WINDWARDITS&cws=1&rid=484

CMDB Consultant (Washington DC Area)

http://ch.tbe.taleo.net/CH16/ats/careers/requisition.jsp?org=WINDWARDITS&cws=1&rid=457


Thanks,

Chris Werner
Technical Recruiter
[cid:image009.jpg@01CE8ED6.8333D200]
2300 Corporate Park Dr. Suite 400 | Reston, VA 20191
(703) 812-0117 (desk)|(703) 401-7681 (cell)|(703) 935-7126 (fax)

Follow us [cid:image010.png@01CE8ED6.8333D200] 

 [cid:image011.png@01CE8ED6.8333D200] 

  [cid:image012.jpg@01CE8ED6.8333D200] 


View Our Current 
Openings!



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"Where the Answers Are, and have been for 20 years"
<><><><>

Re: [EXTERNAL] Recruiters Odd NDA

[Rackley, James A CIV]

Personally, I would responds with my own contractual clause, such as...

1) During the period for which the Company markets ENTERNAMEHERE's ("My", 
"Myself", "Me") skills, the Company shall perform no action that, in My 
opinion, reflects poorly upon My character or professionalism.  Furthermore, 
the Company shall not market My skills nor introduce Me to a Customer without 
written approval from Myself.  

2) The Company shall not provide any written documentation to any Customer 
concerning Myself that contains spelling, grammar, or mathematical errors.

3) The Company agrees to pay Me an hourly stipend ("Stipend") of $125 for each 
Evaluatory interview.  The Stipend begins when I leave My home and ends upon My 
return to said home.  The Stipend shall be remitted to Me within 14 days of 
said Evaluatory interview. The Company agrees to reimburse within 60 days any 
Evalutory interview related travel expenses.

4) In the event the Company breaches the provisions of this Agreement, the 
Company agrees to pay Me, as liquidated damages and not as a penalty, a further 
sum of US Dollars One Hundred Thousand. The Company acknowledges that 
liquidated damages in such amount is reasonable under the circumstances in 
light of the fact that significant damages and expenses will be suffered or 
incurred by Me.


Just my 3 cents - I have to operate at 150% to keep up :D

Jim

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, August 01, 2013 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Recruiters Odd NDA

** 

Scott:

 

I do see where the guy is coming from – he’s looking after his own interests, 
and I can understand his wanting to do that.  I can even imagine a few 
experiences which may have prompted the writing of that particular NDA.  I 
think the problem is, he’s so busy looking after his own interests that he 
doesn’t really think about how confining the arrangement being proposed is for 
the people he’s claiming to serve by hooking them up with prospective 
employers.  I can’t imagine anyone except someone desperate agreeing to that.  
While it can be helpful to work with recruiters, that particular arrangement 
seems a bit too one-sided in his side’s favor to me.

 

And if he’s pressuring you, on the one hand, I can appreciate that he’s out 
hustling to try and find people, but on the other, he really does need to leave 
things up to you.  Letting people make their own decisions is basic respect, 
and if he has a valid position with competitive wages to offer, he shouldn’t 
need to pressure you – you’re either interested or you’re not.  So either he’s 
a basically decent guy who is simply trying too hard or else he’s a 
not-so-decent sort with some other agenda motivating him.

 

Personally, I’d probably steer clear.  I see enough yellow flags here that 
working with “the Company” seems like a risk I’d prefer to avoid.

 

Best of luck, 

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Thursday, August 01, 2013 1:08 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Recruiters Odd NDA

 

** 

I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react?

 

 

1. During the period when Name_Less, Inc. (the “Company”) is marketing your 
skills and for a period of 3 months thereafter, you shall not directly or 
indirectly solicit the business of (or otherwise deal in a manner adverse to 
the Company with) or provide any software engineering, consulting or 
programming services to any customer or prospective customer of the Company 
where you are introduced by the Company. Furthermore, during the course of 
Evaluatory interviews and other meetings that the Company organizes between you 
and its customers or prospective customers, you agree that you will not offer 
your services directly or indirectly to (or otherwise deal in a manner adverse 
to the Company with) the Customers or prospective customers of the Company.

 

2. In the event that you breach the provisions of this Agreement, you agree to 
pay the Company as liquidated damages and not as a penalty a further sum of US 
Dollars Ten Thousand. You acknowledge that liquidated damages in such amount is 
reasonable under the circumstances in light of the fact that significant 
damages and expenses will be suffered or incurred by the Company

_ARSlist: "Where the Answers 

Re: [EXTERNAL] Recruiters Odd NDA

[Rick Cook]

I agree with LJ.  This is standard contracting language to prevent the
client from poaching you from the contract agency.  Poorly worded, but
standard.  I've been on both sides of it for lots of years.

Rick
On Aug 1, 2013 1:35 PM, "Tommy Morris"  wrote:

> You can always counter the NDA and send back your own wording for them to
> agree to. I absolutely would not agree to pay the liquidation penalty (most
> likely the recruiter's fee which is normally based upon the negotiated
> salary) and then an addition 10k. All this recruiter would have to do is
> "blast fax" your resume out and then he/ she has introduced you to every
> company whether they are hiring or not.
> I agree though that if something makes you uncomfortable then don't do it.
> There are plenty of other agencies and opportunities out there.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: Thursday, August 01, 2013 3:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: [EXTERNAL] Recruiters Odd NDA
>
> Ask him for a guaranteed signing bonus of say, oh I don't know, US Dollars
> Ten Thousand?
>
> - Original Message -
> From: "Natalie K Stroud" 
> To: arslist@ARSLIST.ORG
> Sent: Thursday, August 1, 2013 4:09:00 PM
> Subject: Re: [EXTERNAL] Recruiters Odd NDA
>
> **
>
>
> Scott:
>
>
>
> I do see where the guy is coming from – he’s looking after his own
> interests, and I can understand his wanting to do that.  I can even imagine
> a few experiences which may have prompted the writing of that particular
> NDA.  I think the problem is, he’s so busy looking after his own interests
> that he doesn’t really think about how confining the arrangement being
> proposed is for the people he’s claiming to serve by hooking them up with
> prospective employers.  I can’t imagine anyone except someone desperate
> agreeing to that.  While it can be helpful to work with recruiters, that
> particular arrangement seems a bit too one-sided in his side’s favor to me.
>
>
>
> And if he’s pressuring you, on the one hand, I can appreciate that he’s
> out hustling to try and find people, but on the other, he really does need
> to leave things up to you.  Letting people make their own decisions is
> basic respect, and if he has a valid position with competitive wages to
> offer, he shouldn’t need to pressure you – you’re either interested or
> you’re not.  So either he’s a basically decent guy who is simply trying too
> hard or else he’s a not-so-decent sort with some other agenda motivating
> him.
>
>
>
> Personally, I’d probably steer clear.  I see enough yellow flags here that
> working with “the Company” seems like a risk I’d prefer to avoid.
>
>
>
> Best of luck,
>
>
>
> Natalie Stroud
>
> SAIC @ Sandia National Laboratories
>
> ARS-ITSM Reporting Specialist
>
> Albuquerque, NM USA
>
> nkst...@sandia.gov
>
> ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008
>
>
>
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
> Sent: Thursday, August 01, 2013 1:08 PM
> To: arslist@ARSLIST.ORG
> Subject: [EXTERNAL] Recruiters Odd NDA
>
>
>
> **
>
> I've been goig back and fourth with a recruiter on a position that is
> totally remote. Mind you I have no hire letter, and have had no interview
> thus far, and this all started today. I dont know this guy from adam. Below
> is what he sends me in his NDA doc. Sorry but I refused to sign his doc
> which he tried to pressure me into signing like a car salesman or
> something. Did I over react?
>
>
>
>
>
>
>
>
> 1. During the period when Name_Less , Inc. (the “Company”) is marketing
> your skills and for
> a period of 3 months thereafter, you shall not directly or indirectly
> solicit the business of (or
> otherwise deal in a manner adverse to the Company with) or provide any
> software
> engineering, consulting or programming services to any customer or
> prospective customer of
> the Company where you are introduced by the Company. Furthermore, during
> the course of
> Evaluatory interviews and other meetings that the Company organizes
> between you and its
> customers or prospective customers, you agree that you will not offer your
> services directly or
> indirectly to (or otherwise deal in a manner adverse to the Company with)
> the Customers or
> prospective customers of the Company.
>
>
>
>
>
> 2. In the event that you breach the provisions of this Agreement, you
> agree to pay the
> Company as liquidated damages and not as a penalty a further sum of US
> Dollars Ten
> Thousand. You acknowledge that liquidated damages in such amount is
> reasonable under
> the circumstances in light of the fact that significant damages and
> expenses will be suffered or
> incurred by the Company
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist:
> "Where the Answers Are" and have been for 20 years_
>
>
> _

Re: [EXTERNAL] Recruiters Odd NDA

[Tommy Morris]

You can always counter the NDA and send back your own wording for them to agree 
to. I absolutely would not agree to pay the liquidation penalty (most likely 
the recruiter's fee which is normally based upon the negotiated salary) and 
then an addition 10k. All this recruiter would have to do is "blast fax" your 
resume out and then he/ she has introduced you to every company whether they 
are hiring or not.
I agree though that if something makes you uncomfortable then don't do it. 
There are plenty of other agencies and opportunities out there.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Thursday, August 01, 2013 3:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Recruiters Odd NDA

Ask him for a guaranteed signing bonus of say, oh I don't know, US Dollars Ten 
Thousand?

- Original Message -
From: "Natalie K Stroud" 
To: arslist@ARSLIST.ORG
Sent: Thursday, August 1, 2013 4:09:00 PM
Subject: Re: [EXTERNAL] Recruiters Odd NDA

** 


Scott: 

  

I do see where the guy is coming from – he’s looking after his own interests, 
and I can understand his wanting to do that.  I can even imagine a few 
experiences which may have prompted the writing of that particular NDA.  I 
think the problem is, he’s so busy looking after his own interests that he 
doesn’t really think about how confining the arrangement being proposed is for 
the people he’s claiming to serve by hooking them up with prospective 
employers.  I can’t imagine anyone except someone desperate agreeing to that.  
While it can be helpful to work with recruiters, that particular arrangement 
seems a bit too one-sided in his side’s favor to me. 

  

And if he’s pressuring you, on the one hand, I can appreciate that he’s out 
hustling to try and find people, but on the other, he really does need to leave 
things up to you.  Letting people make their own decisions is basic respect, 
and if he has a valid position with competitive wages to offer, he shouldn’t 
need to pressure you – you’re either interested or you’re not.  So either he’s 
a basically decent guy who is simply trying too hard or else he’s a 
not-so-decent sort with some other agenda motivating him. 

  

Personally, I’d probably steer clear.  I see enough yellow flags here that 
working with “the Company” seems like a risk I’d prefer to avoid. 

  

Best of luck, 

  

Natalie Stroud 

SAIC @ Sandia National Laboratories 

ARS-ITSM Reporting Specialist 

Albuquerque, NM USA 

nkst...@sandia.gov 

ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 

  

  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger 
Sent: Thursday, August 01, 2013 1:08 PM 
To: arslist@ARSLIST.ORG 
Subject: [EXTERNAL] Recruiters Odd NDA 

  

** 

I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react? 


  


  


1. During the period when Name_Less , Inc. (the “Company”) is marketing your 
skills and for 
a period of 3 months thereafter, you shall not directly or indirectly solicit 
the business of (or 
otherwise deal in a manner adverse to the Company with) or provide any software 
engineering, consulting or programming services to any customer or prospective 
customer of 
the Company where you are introduced by the Company. Furthermore, during the 
course of 
Evaluatory interviews and other meetings that the Company organizes between you 
and its 
customers or prospective customers, you agree that you will not offer your 
services directly or 
indirectly to (or otherwise deal in a manner adverse to the Company with) the 
Customers or 
prospective customers of the Company. 


  


2. In the event that you breach the provisions of this Agreement, you agree to 
pay the 
Company as liquidated damages and not as a penalty a further sum of US Dollars 
Ten 
Thousand. You acknowledge that liquidated damages in such amount is reasonable 
under 
the circumstances in light of the fact that significant damages and expenses 
will be suffered or 
incurred by the Company 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

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Re: [EXTERNAL] Recruiters Odd NDA

[pritch]

Ask him for a guaranteed signing bonus of say, oh I don't know, US Dollars Ten 
Thousand?

- Original Message -
From: "Natalie K Stroud" 
To: arslist@ARSLIST.ORG
Sent: Thursday, August 1, 2013 4:09:00 PM
Subject: Re: [EXTERNAL] Recruiters Odd NDA

** 


Scott: 

  

I do see where the guy is coming from – he’s looking after his own interests, 
and I can understand his wanting to do that.  I can even imagine a few 
experiences which may have prompted the writing of that particular NDA.  I 
think the problem is, he’s so busy looking after his own interests that he 
doesn’t really think about how confining the arrangement being proposed is for 
the people he’s claiming to serve by hooking them up with prospective 
employers.  I can’t imagine anyone except someone desperate agreeing to that.  
While it can be helpful to work with recruiters, that particular arrangement 
seems a bit too one-sided in his side’s favor to me. 

  

And if he’s pressuring you, on the one hand, I can appreciate that he’s out 
hustling to try and find people, but on the other, he really does need to leave 
things up to you.  Letting people make their own decisions is basic respect, 
and if he has a valid position with competitive wages to offer, he shouldn’t 
need to pressure you – you’re either interested or you’re not.  So either he’s 
a basically decent guy who is simply trying too hard or else he’s a 
not-so-decent sort with some other agenda motivating him. 

  

Personally, I’d probably steer clear.  I see enough yellow flags here that 
working with “the Company” seems like a risk I’d prefer to avoid. 

  

Best of luck, 

  

Natalie Stroud 

SAIC @ Sandia National Laboratories 

ARS-ITSM Reporting Specialist 

Albuquerque, NM USA 

nkst...@sandia.gov 

ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 

  

  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger 
Sent: Thursday, August 01, 2013 1:08 PM 
To: arslist@ARSLIST.ORG 
Subject: [EXTERNAL] Recruiters Odd NDA 

  

** 

I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react? 


  


  


1. During the period when Name_Less , Inc. (the “Company”) is marketing your 
skills and for 
a period of 3 months thereafter, you shall not directly or indirectly solicit 
the business of (or 
otherwise deal in a manner adverse to the Company with) or provide any software 
engineering, consulting or programming services to any customer or prospective 
customer of 
the Company where you are introduced by the Company. Furthermore, during the 
course of 
Evaluatory interviews and other meetings that the Company organizes between you 
and its 
customers or prospective customers, you agree that you will not offer your 
services directly or 
indirectly to (or otherwise deal in a manner adverse to the Company with) the 
Customers or 
prospective customers of the Company. 


  


2. In the event that you breach the provisions of this Agreement, you agree to 
pay the 
Company as liquidated damages and not as a penalty a further sum of US Dollars 
Ten 
Thousand. You acknowledge that liquidated damages in such amount is reasonable 
under 
the circumstances in light of the fact that significant damages and expenses 
will be suffered or 
incurred by the Company 

_ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where 
the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Recruiters Odd NDA

[Stroud, Natalie K]

Scott:

I do see where the guy is coming from – he’s looking after his own interests, 
and I can understand his wanting to do that.  I can even imagine a few 
experiences which may have prompted the writing of that particular NDA.  I 
think the problem is, he’s so busy looking after his own interests that he 
doesn’t really think about how confining the arrangement being proposed is for 
the people he’s claiming to serve by hooking them up with prospective 
employers.  I can’t imagine anyone except someone desperate agreeing to that.  
While it can be helpful to work with recruiters, that particular arrangement 
seems a bit too one-sided in his side’s favor to me.

And if he’s pressuring you, on the one hand, I can appreciate that he’s out 
hustling to try and find people, but on the other, he really does need to leave 
things up to you.  Letting people make their own decisions is basic respect, 
and if he has a valid position with competitive wages to offer, he shouldn’t 
need to pressure you – you’re either interested or you’re not.  So either he’s 
a basically decent guy who is simply trying too hard or else he’s a 
not-so-decent sort with some other agenda motivating him.

Personally, I’d probably steer clear.  I see enough yellow flags here that 
working with “the Company” seems like a risk I’d prefer to avoid.

Best of luck,

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Reporting Specialist
Albuquerque, NM USA
nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Thursday, August 01, 2013 1:08 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Recruiters Odd NDA

**
I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react?


1. During the period when Name_Less, Inc. (the “Company”) is marketing your 
skills and for
a period of 3 months thereafter, you shall not directly or indirectly solicit 
the business of (or
otherwise deal in a manner adverse to the Company with) or provide any software
engineering, consulting or programming services to any customer or prospective 
customer of
the Company where you are introduced by the Company. Furthermore, during the 
course of
Evaluatory interviews and other meetings that the Company organizes between you 
and its
customers or prospective customers, you agree that you will not offer your 
services directly or
indirectly to (or otherwise deal in a manner adverse to the Company with) the 
Customers or
prospective customers of the Company.

2. In the event that you breach the provisions of this Agreement, you agree to 
pay the
Company as liquidated damages and not as a penalty a further sum of US Dollars 
Ten
Thousand. You acknowledge that liquidated damages in such amount is reasonable 
under
the circumstances in light of the fact that significant damages and expenses 
will be suffered or
incurred by the Company
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Re: Recruiters Odd NDA

[Grooms, Frederick W]

I don't think you overreacted.   How remote is it?   I'm not sure how much I 
would trust them either, especially with phrases like "sum of US Dollars Ten 
Thousand".  

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rhonda Zacharias [EverFind]
Sent: Thursday, August 01, 2013 2:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recruiters Odd NDA

My recommendation:
Get an attorney's opinion.. don't sign anything until then...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Thursday, August 01, 2013 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recruiters Odd NDA

Sounds like more of a "non-compete" to me.  it would be up to the 'company' to 
prove that they 'introduced' you to their 'customer'.  As LJ said, it's more to 
prevent someone from pulling business away from the 'company'.

Of course this opinion is neither an endorsement or refusal by the author and 
is not to be interpreted as that of the 'company' or other persons that have 
dealings with the author (in other words, I'm not a lawyer either so make your 
own decision on signing or not signing).

pritch

- Original Message -
From: "Lj Longwing" 
To: arslist@ARSLIST.ORG
Sent: Thursday, August 1, 2013 3:21:08 PM
Subject: Re: Recruiters Odd NDA

** 
I understand the 'reason' behind the NDAand it's not really an NDA...more 
of a contractthe wording of it is a bit harsh...but basically they have 
probably been bitten before with bringing a person to a prospective client, and 
then had that consultant go directly to the customer and get hired, removing 
them from the mix, and cutting out their 'cut' of the moneythe part that is 
'limiting' in their power on this seems to be the part that Lisa latched onto 
of 'Introduced by the Company'so basically, this is limiting their power to 
not be all companies that they do business with, but companies that you came 
to, as part of your relationship with 'the Company'while I'm not lawyer, I 
don't see anything all that harmful in this contract. 


-Original Message-
On Thu, Aug 1, 2013 at 1:15 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS  
wrote: 


Yikes, what the heck does "introduced by the Company" mean?  That sounds really 
vague.  I didn't have anything like that in my offer letter. 



-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Scott Hallenger 
Sent: Thursday, August 01, 2013 3:08 PM 
To: arslist@ARSLIST.ORG 
Subject: Recruiters Odd NDA 

** 
I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react? 



1. During the period when Name_Less, Inc. (the “Company”) is marketing your 
skills and for 
a period of 3 months thereafter, you shall not directly or indirectly solicit 
the business of (or 
otherwise deal in a manner adverse to the Company with) or provide any software 
engineering, consulting or programming services to any customer or prospective 
customer of 
the Company where you are introduced by the Company. Furthermore, during the 
course of 
Evaluatory interviews and other meetings that the Company organizes between you 
and its 
customers or prospective customers, you agree that you will not offer your 
services directly or 
indirectly to (or otherwise deal in a manner adverse to the Company with) the 
Customers or 
prospective customers of the Company. 

2. In the event that you breach the provisions of this Agreement, you agree to 
pay the 
Company as liquidated damages and not as a penalty a further sum of US Dollars 
Ten 
Thousand. You acknowledge that liquidated damages in such amount is reasonable 
under 
the circumstances in light of the fact that significant damages and expenses 
will be suffered or 
incurred by the Company 



___
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"Where the Answers Are, and have been for 20 years"

Re: AR System Sample Application

[Grooms, Frederick W]

I wish the new installers would ask if you wanted the samples installed like 
the old unix shell script installers did.

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai
Sent: Thursday, August 01, 2013 2:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System Sample Application

** 
Setting sample application to "maintenance" in ar system application state form 
should work
or Create overlay on AR Sample Application:Console form and from form 
properties remove entry points

Thanks 
Ravi Rai 

-Original Message-
Date: Thu, 1 Aug 2013 14:48:02 -0400
From: mbritt...@navisite.com
Subject: AR System Sample Application
To: arslist@ARSLIST.ORG

** 
Hi All,
 
I know this will be up for the best dumb question award at the RUG. How do I 
hide the "AR System Sample Application" on the console? I am sure this is 
incredibly simple but I have not stumbled upon it yet.
 
On a similar note I want to hide the "Request Entry" under Applications >> 
Service Request Management. How do I do that?
 
ITSM 7.6.04 SP3
 
Thanks
Mark
 
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company

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"Where the Answers Are, and have been for 20 years"

Re: Recruiters Odd NDA

[Rhonda Zacharias [EverFind]]

My recommendation:
Get an attorney's opinion.. don't sign anything until then...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Thursday, August 01, 2013 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Recruiters Odd NDA

Sounds like more of a "non-compete" to me.  it would be up to the 'company' to 
prove that they 'introduced' you to their 'customer'.  As LJ said, it's more to 
prevent someone from pulling business away from the 'company'.

Of course this opinion is neither an endorsement or refusal by the author and 
is not to be interpreted as that of the 'company' or other persons that have 
dealings with the author (in other words, I'm not a lawyer either so make your 
own decision on signing or not signing).

pritch

- Original Message -
From: "Lj Longwing" 
To: arslist@ARSLIST.ORG
Sent: Thursday, August 1, 2013 3:21:08 PM
Subject: Re: Recruiters Odd NDA

** 
I understand the 'reason' behind the NDAand it's not really an NDA...more 
of a contractthe wording of it is a bit harsh...but basically they have 
probably been bitten before with bringing a person to a prospective client, and 
then had that consultant go directly to the customer and get hired, removing 
them from the mix, and cutting out their 'cut' of the moneythe part that is 
'limiting' in their power on this seems to be the part that Lisa latched onto 
of 'Introduced by the Company'so basically, this is limiting their power to 
not be all companies that they do business with, but companies that you came 
to, as part of your relationship with 'the Company'while I'm not lawyer, I 
don't see anything all that harmful in this contract. 



On Thu, Aug 1, 2013 at 1:15 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS < 
lisa.kemes@dla.mil > wrote: 


Yikes, what the heck does "introduced by the Company" mean?  That sounds really 
vague.  I didn't have anything like that in my offer letter. 



-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Scott Hallenger 
Sent: Thursday, August 01, 2013 3:08 PM 
To: arslist@ARSLIST.ORG 
Subject: Recruiters Odd NDA 

** 
I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react? 



1. During the period when Name_Less, Inc. (the “Company”) is marketing your 
skills and for 
a period of 3 months thereafter, you shall not directly or indirectly solicit 
the business of (or 
otherwise deal in a manner adverse to the Company with) or provide any software 
engineering, consulting or programming services to any customer or prospective 
customer of 
the Company where you are introduced by the Company. Furthermore, during the 
course of 
Evaluatory interviews and other meetings that the Company organizes between you 
and its 
customers or prospective customers, you agree that you will not offer your 
services directly or 
indirectly to (or otherwise deal in a manner adverse to the Company with) the 
Customers or 
prospective customers of the Company. 

2. In the event that you breach the provisions of this Agreement, you agree to 
pay the 
Company as liquidated damages and not as a penalty a further sum of US Dollars 
Ten 
Thousand. You acknowledge that liquidated damages in such amount is reasonable 
under 
the circumstances in light of the fact that significant damages and expenses 
will be suffered or 
incurred by the Company 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___ 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
"Where the Answers Are, and have been for 20 years" 

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

___
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"Where the Answers Are, and have been for 20 years"

Re: Recruiters Odd NDA

[pritch]

Sounds like more of a "non-compete" to me.  it would be up to the 'company' to 
prove that they 'introduced' you to their 'customer'.  As LJ said, it's more to 
prevent someone from pulling business away from the 'company'.

Of course this opinion is neither an endorsement or refusal by the author and 
is not to be interpreted as that of the 'company' or other persons that have 
dealings with the author (in other words, I'm not a lawyer either so make your 
own decision on signing or not signing).

pritch

- Original Message -
From: "Lj Longwing" 
To: arslist@ARSLIST.ORG
Sent: Thursday, August 1, 2013 3:21:08 PM
Subject: Re: Recruiters Odd NDA

** 
I understand the 'reason' behind the NDAand it's not really an NDA...more 
of a contractthe wording of it is a bit harsh...but basically they have 
probably been bitten before with bringing a person to a prospective client, and 
then had that consultant go directly to the customer and get hired, removing 
them from the mix, and cutting out their 'cut' of the moneythe part that is 
'limiting' in their power on this seems to be the part that Lisa latched onto 
of 'Introduced by the Company'so basically, this is limiting their power to 
not be all companies that they do business with, but companies that you came 
to, as part of your relationship with 'the Company'while I'm not lawyer, I 
don't see anything all that harmful in this contract. 



On Thu, Aug 1, 2013 at 1:15 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS < 
lisa.kemes@dla.mil > wrote: 


Yikes, what the heck does "introduced by the Company" mean?  That sounds really 
vague.  I didn't have anything like that in my offer letter. 



-Original Message- 
From: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG ] On Behalf Of Scott Hallenger 
Sent: Thursday, August 01, 2013 3:08 PM 
To: arslist@ARSLIST.ORG 
Subject: Recruiters Odd NDA 

** 
I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react? 



1. During the period when Name_Less, Inc. (the “Company”) is marketing your 
skills and for 
a period of 3 months thereafter, you shall not directly or indirectly solicit 
the business of (or 
otherwise deal in a manner adverse to the Company with) or provide any software 
engineering, consulting or programming services to any customer or prospective 
customer of 
the Company where you are introduced by the Company. Furthermore, during the 
course of 
Evaluatory interviews and other meetings that the Company organizes between you 
and its 
customers or prospective customers, you agree that you will not offer your 
services directly or 
indirectly to (or otherwise deal in a manner adverse to the Company with) the 
Customers or 
prospective customers of the Company. 

2. In the event that you breach the provisions of this Agreement, you agree to 
pay the 
Company as liquidated damages and not as a penalty a further sum of US Dollars 
Ten 
Thousand. You acknowledge that liquidated damages in such amount is reasonable 
under 
the circumstances in light of the fact that significant damages and expenses 
will be suffered or 
incurred by the Company 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___ 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
"Where the Answers Are, and have been for 20 years" 

_ARSlist: "Where the Answers Are" and have been for 20 years_

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"Where the Answers Are, and have been for 20 years"

Re: Crystal Reports - Why doesn't mine work?

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Jason, I thought so, but another developer is insisting this is
not true.

But I'm still confused.  Out of the box workflow to print a CI uses a
.rpt file.

Specifically this workflow.  As you can see they are passing the Report
target as Crystal and it's opening up the report called CI Ticket on the
Report form.  Just wondering why it works for OOB but not customization.
Magic? :)

 Checking ASI:SHR:Print_105_SetReportInformation (105)
 -> Passed qualification -- perform if actions
  0: Set Fields
 z1D Report Name (103607) = CI Ticket
  1: Set Fields
 z1D Report Form Name (103611) =
BMC.CORE:BMC_BaseElement
 z1D Report Qualification (103613) =
'ReconciliationIdentity' = $Reconciliation Identity$
 Checking SHR:SHR:Print-TicketPrinting_detectReportType (108)
 -> Passed qualification -- perform if actions
  0: Set Fields
 z1D Report Target (103606) = Crystal

 Checking SHR:SHR:Print-TicketPrinting_110 (110)
 -> Passed qualification -- perform if actions
  0: Run Process
 PERFORM-ACTION-SET-PREFERENCE 23235 1
  1: Open Dialog
Server: 192.67.251.74
Schema: BMC.CORE:BMC_BaseElement
View:

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, August 01, 2013 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

** 

Running a Crystal Report in MT requires Crystal Server.  The User Tool
installs and uses the CR libraries needed to display a Crystal Report. A
web browser cannot natively run a CR and needs Crystal Server to render
the report.

Jason

On Aug 1, 2013 7:31 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS"
 wrote:


False alarm, for testing purposes I had my report set to Web not
Crystal
so it couldn't find it, as soon as I changed it to Crystal, it
found it
and I get the same error as before: "Error during processing:
ARERR
[9260] Report location is missing from report  settings
configuration
page.  Please see your administrator."

Stuart when you said " As long as the .rpt report is defined
correctly
in Remedy and has appropriate w/f flow to trigger it and provide
it the
data then you do not need to have Crystal Reports Server. Remedy
itself
will handle the invocation and display." Did you mean through
the
MidTier or User Tool?

I'd like to get this working in the MidTier.  It works just fine
in User
Tool.

Thanks!

Lisa

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Sent: Thursday, August 01, 2013 9:10 AM
To: arslist@ARSLIST.ORG
Subject: RE: Crystal Reports - Why doesn't mine work?

OK, I think I'm getting one step closer, on the out of the box
workflow
for the "CI Ticket" workflow, they run a process:
PERFORM-ACTION-SET-PREFERENCE 23235 1.  This sets the ODBC User
Underscores field to "Yes" on the AR System User Preference
form.

I added this run process to my workflow and now I get a
different error:

Error during processing: ARERR [9246] Cannot find report 
of type Crystal for form  on server .
Please
see your administrator.

I'm getting closer!!  :)

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart
Sent: Wednesday, July 31, 2013 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

As long as the .rpt report is defined correctly in Remedy and
has
appropriate w/f flow to trigger it and provide it the data then
you do
not need to have Crystal Reports Server. Remedy itself will
handle the
invocation and display.

Have you checked that the report works external to Remedy using
the CR
developer to run it? Note the report must be configured to run
against
the OBDC Client.

Stuart Schon
Service Desk Systems - Manager

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
Sent: Thursday, 1 August 2013 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

Lisa if you have Crystal reports server on your PC then your
midtier can
use it you just need to install a midtier portion on your
Crystal
reports server and it will  show, However I have a sneaking
suspicion
that you actually have Chris or

Re: Crystal Reports - Why doesn't mine work?

[Jason Miller]

Running a Crystal Report in MT requires Crystal Server.  The User Tool
installs and uses the CR libraries needed to display a Crystal Report. A
web browser cannot natively run a CR and needs Crystal Server to render the
report.

Jason
On Aug 1, 2013 7:31 AM, "Kemes, Lisa A DLA CTR INFORMATION OPERATIONS" <
lisa.kemes@dla.mil> wrote:

> False alarm, for testing purposes I had my report set to Web not Crystal
> so it couldn't find it, as soon as I changed it to Crystal, it found it
> and I get the same error as before: "Error during processing: ARERR
> [9260] Report location is missing from report  settings configuration
> page.  Please see your administrator."
>
> Stuart when you said " As long as the .rpt report is defined correctly
> in Remedy and has appropriate w/f flow to trigger it and provide it the
> data then you do not need to have Crystal Reports Server. Remedy itself
> will handle the invocation and display." Did you mean through the
> MidTier or User Tool?
>
> I'd like to get this working in the MidTier.  It works just fine in User
> Tool.
>
> Thanks!
>
> Lisa
>
> -Original Message-
> From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
> Sent: Thursday, August 01, 2013 9:10 AM
> To: arslist@ARSLIST.ORG
> Subject: RE: Crystal Reports - Why doesn't mine work?
>
> OK, I think I'm getting one step closer, on the out of the box workflow
> for the "CI Ticket" workflow, they run a process:
> PERFORM-ACTION-SET-PREFERENCE 23235 1.  This sets the ODBC User
> Underscores field to "Yes" on the AR System User Preference form.
>
> I added this run process to my workflow and now I get a different error:
>
> Error during processing: ARERR [9246] Cannot find report 
> of type Crystal for form  on server .  Please
> see your administrator.
>
> I'm getting closer!!  :)
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart
> Sent: Wednesday, July 31, 2013 7:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Crystal Reports - Why doesn't mine work?
>
> As long as the .rpt report is defined correctly in Remedy and has
> appropriate w/f flow to trigger it and provide it the data then you do
> not need to have Crystal Reports Server. Remedy itself will handle the
> invocation and display.
>
> Have you checked that the report works external to Remedy using the CR
> developer to run it? Note the report must be configured to run against
> the OBDC Client.
>
> Stuart Schon
> Service Desk Systems - Manager
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
> Sent: Thursday, 1 August 2013 8:35 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Crystal Reports - Why doesn't mine work?
>
> Lisa if you have Crystal reports server on your PC then your midtier can
> use it you just need to install a midtier portion on your Crystal
> reports server and it will  show, However I have a sneaking suspicion
> that you actually have Chris or reports developer on your PC and not
> Krista reports server which is like the $14,000 version so just check
> that
>
> Sent from my iPhone
>
> On Jul 31, 2013, at 15:29, "Kemes, Lisa A DLA CTR INFORMATION
> OPERATIONS"  wrote:
>
> > Why do I ALWAYS break the cardinal rule?
> >
> > ARS 7.6.04 SP2
> > Server: SQL
> >
> >
> > -Original Message-
> > From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
> > Sent: Wednesday, July 31, 2013 3:17 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Crystal Reports - Why doesn't mine work?
> >
> > In Asset Management, I see that on any CI, there is a Print button.
> > When I dug (and dug and dug and dug) through the workflow of this, I
> > found that it's opening a Crystal Report called AST_CI.rpt.  This is
> > attached to the Report Name CI Ticket on the Report form.
> >
> >
> >
> > When I click on the print button it works just fine in our midtier.
> >
> >
> >
> > I have a custom form and I created a Crystal Report file (.rpt) and
> > created a record on the Report form (just like the CI Ticket record),
> > but when I try to click on MY print button, I get "Error during
> > processing: ARERR [9260] Report location is missing from report
> > settings configuration page.  Please see your administrator."
> >
> > We do not have a Crystal Report server set up but I do have Crystal
> > Reports installed on my PC so I can create the rpt files.  (Crystal
> > Reports XI).
> >
> >
> > I even took the AST_CI.rpt file and updated it with my info and form
> > and attached it to my record in the Report form and I'm still getting
> > the same error.
> >
> >
> >
> > Why?
> >
> >
> >
> >
> >
> > Lisa Kemes
> >
> > Remedy Consultant
> >
> > Dev Technology Group
> >
> > DLA Office: (717) 770-6437
> >
> > Cell Phone: (717) 602-9460
> >
> > lisa.ke...@devtechnology.com
> >
> >
> >
> >
> >
> > __
> > _ UNSUBSCRIBE or

Re: Recruiters Odd NDA

[Longwing, Lj]

I understand the 'reason' behind the NDAand it's not really an
NDA...more of a contractthe wording of it is a bit harsh...but
basically they have probably been bitten before with bringing a person to a
prospective client, and then had that consultant go directly to the
customer and get hired, removing them from the mix, and cutting out their
'cut' of the moneythe part that is 'limiting' in their power on this
seems to be the part that Lisa latched onto of 'Introduced by the
Company'so basically, this is limiting their power to not be all
companies that they do business with, but companies that you came to, as
part of your relationship with 'the Company'while I'm not lawyer, I
don't see anything all that harmful in this contract.


On Thu, Aug 1, 2013 at 1:15 PM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS  wrote:

> Yikes, what the heck does "introduced by the Company" mean?  That sounds
> really vague.  I didn't have anything like that in my offer letter.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
> Sent: Thursday, August 01, 2013 3:08 PM
> To: arslist@ARSLIST.ORG
> Subject: Recruiters Odd NDA
>
> **
> I've been goig back and fourth with a recruiter on a position that is
> totally remote. Mind you I have no hire letter, and have had no interview
> thus far, and this all started today. I dont know this guy from adam. Below
> is what he sends me in his NDA doc. Sorry but I refused to sign his doc
> which he tried to pressure me into signing like a car salesman or
> something. Did I over react?
>
>
>
> 1. During the period when Name_Less, Inc. (the “Company”) is marketing
> your skills and for
> a period of 3 months thereafter, you shall not directly or indirectly
> solicit the business of (or
> otherwise deal in a manner adverse to the Company with) or provide any
> software
> engineering, consulting or programming services to any customer or
> prospective customer of
> the Company where you are introduced by the Company. Furthermore, during
> the course of
> Evaluatory interviews and other meetings that the Company organizes
> between you and its
> customers or prospective customers, you agree that you will not offer your
> services directly or
> indirectly to (or otherwise deal in a manner adverse to the Company with)
> the Customers or
> prospective customers of the Company.
>
> 2. In the event that you breach the provisions of this Agreement, you
> agree to pay the
> Company as liquidated damages and not as a penalty a further sum of US
> Dollars Ten
> Thousand. You acknowledge that liquidated damages in such amount is
> reasonable under
> the circumstances in light of the fact that significant damages and
> expenses will be suffered or
> incurred by the Company
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: Recruiters Odd NDA

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Yikes, what the heck does "introduced by the Company" mean?  That sounds really 
vague.  I didn't have anything like that in my offer letter.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Thursday, August 01, 2013 3:08 PM
To: arslist@ARSLIST.ORG
Subject: Recruiters Odd NDA

** 
I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react?



1. During the period when Name_Less, Inc. (the “Company”) is marketing your 
skills and for
a period of 3 months thereafter, you shall not directly or indirectly solicit 
the business of (or
otherwise deal in a manner adverse to the Company with) or provide any software
engineering, consulting or programming services to any customer or prospective 
customer of
the Company where you are introduced by the Company. Furthermore, during the 
course of
Evaluatory interviews and other meetings that the Company organizes between you 
and its
customers or prospective customers, you agree that you will not offer your 
services directly or
indirectly to (or otherwise deal in a manner adverse to the Company with) the 
Customers or
prospective customers of the Company.

2. In the event that you breach the provisions of this Agreement, you agree to 
pay the
Company as liquidated damages and not as a penalty a further sum of US Dollars 
Ten
Thousand. You acknowledge that liquidated damages in such amount is reasonable 
under
the circumstances in light of the fact that significant damages and expenses 
will be suffered or
incurred by the Company

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"

Recruiters Odd NDA

[Scott Hallenger]

I've been goig back and fourth with a recruiter on a position that is totally 
remote. Mind you I have no hire letter, and have had no interview thus far, and 
this all started today. I dont know this guy from adam. Below is what he sends 
me in his NDA doc. Sorry but I refused to sign his doc which he tried to 
pressure me into signing like a car salesman or something. Did I over react?



1. During the period when Name_Less, Inc. (the “Company”) is marketing your 
skills and for
a period of 3 months thereafter, you shall not directly or indirectly solicit 
the business of (or
otherwise deal in a manner adverse to the Company with) or provide any software
engineering, consulting or programming services to any customer or prospective 
customer of
the Company where you are introduced by the Company. Furthermore, during the 
course of
Evaluatory interviews and other meetings that the Company organizes between you 
and its
customers or prospective customers, you agree that you will not offer your 
services directly or
indirectly to (or otherwise deal in a manner adverse to the Company with) the 
Customers or
prospective customers of the Company.

2. In the event that you breach the provisions of this Agreement, you agree to 
pay the
Company as liquidated damages and not as a penalty a further sum of US Dollars 
Ten
Thousand. You acknowledge that liquidated damages in such amount is reasonable 
under
the circumstances in light of the fact that significant damages and expenses 
will be suffered or
incurred by the Company


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"Where the Answers Are, and have been for 20 years"

Re: AR System Sample Application

[ravi rai]

Setting sample application to "maintenance" in ar system application state form 
should workor Create overlay on AR Sample Application:Console form and from 
form properties remove entry points
Thanks 

Ravi Rai 


Date: Thu, 1 Aug 2013 14:48:02 -0400
From: mbritt...@navisite.com
Subject: AR System Sample Application
To: arslist@ARSLIST.ORG

**








Hi All,
 
I know this will be up for the best dumb question award at the RUG. How do I 
hide the “AR System Sample Application” on the console? I am sure this is 
incredibly simple but I have not stumbled upon it yet.
 
On a similar note I want to hide the “Request Entry” under Applications >> 
Service Request Management. How do I do that?
 
ITSM 7.6.04 SP3
 
Thanks
Mark
 
Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite –
A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-634-9337
Mobile: 315-882.5360

 




This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely
 for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to
 this E-mail is strictly prohibited and may be unlawful. If you have received 
this E-mail in error, please notify the sender immediately and permanently 
delete the original and any copy of this E-mail and any printout.




_ARSlist: "Where the Answers Are" and have been for 20 years_   
  
___
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"Where the Answers Are, and have been for 20 years"
<>

Re: AR System Sample Application

[Carl Wilson]

Should have added, alternately with the Sample Application, you can disable
this Application from Dev Studio.

Cheers
Carl
On 1 Aug 2013 19:48, "Brittain, Mark"  wrote:

> **
>
> Hi All,
>
> ** **
>
> I know this will be up for the best dumb question award at the RUG. How do
> I hide the “AR System Sample Application” on the console? I am sure this is
> incredibly simple but I have not stumbled upon it yet.
>
> ** **
>
> On a similar note I want to hide the “Request Entry” under Applications >>
> Service Request Management. How do I do that?
>
> ** **
>
> ITSM 7.6.04 SP3
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company***
>
> mbritt...@navisite.com
>
> Office: 315-634-9337**
>
> Mobile: 315-882.5360
>
> [image: email-Logo-031813]
>
> ** **
>
> --
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"
<>

Re: AR System Sample Application

[Carl Wilson]

Hi Mark,
Anything that appears in the Application List is an entry point to a Form,
so you need to identity the Form and remove the entry point from that Form.

Cheers
Carl

www.missingpiecessoftware.com
On 1 Aug 2013 19:48, "Brittain, Mark"  wrote:

> **
>
> Hi All,
>
> ** **
>
> I know this will be up for the best dumb question award at the RUG. How do
> I hide the “AR System Sample Application” on the console? I am sure this is
> incredibly simple but I have not stumbled upon it yet.
>
> ** **
>
> On a similar note I want to hide the “Request Entry” under Applications >>
> Service Request Management. How do I do that?
>
> ** **
>
> ITSM 7.6.04 SP3
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Foundation
>
> *NaviSite – **A Time Warner Cable Company***
>
> mbritt...@navisite.com
>
> Office: 315-634-9337**
>
> Mobile: 315-882.5360
>
> [image: email-Logo-031813]
>
> ** **
>
> --
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
<>

AR System Sample Application

[Brittain, Mark]

Hi All,

I know this will be up for the best dumb question award at the RUG. How do I 
hide the "AR System Sample Application" on the console? I am sure this is 
incredibly simple but I have not stumbled upon it yet.

On a similar note I want to hide the "Request Entry" under Applications >> 
Service Request Management. How do I do that?

ITSM 7.6.04 SP3

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-634-9337
Mobile: 315-882.5360
[cid:image001.gif@01CE8EC6.11091600]



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

___
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"Where the Answers Are, and have been for 20 years"
<>

Re: ARSList Award Voting Time

[LJ LongWing]

Well...we are at 79 votes this morningevery time I send one of these
things it seems to prompt a 'few' people to vote.  We are coming up on the
end of round 1...which means we don't have a winner yet, so your vote still
counts :)...lets keep them coming


On Wed, Jul 31, 2013 at 7:38 AM, LJ LongWing  wrote:

> We are at 72 votes total at the moment, approaching the end of round
> 1...what are the changes of crossing the 100 votes mark?
>
>
> On Mon, Jul 29, 2013 at 9:14 AM, LJ LongWing wrote:
>
>> Ok7 days in now and we have 65 participants in round 1 of voting.
>>  Remembering that you have 3 MVP votes and one BMC Beyond the Call vote,
>> lets get even more votes in...I know there are those out there that
>> care...lets show it.  Votes go to arslistawa...@wwrug.com
>>
>>
>> On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing wrote:
>>
>>> It is now time to VOTE for this years ARSList MVP and BMC Beyond the
>>> Call.  The rules changed a bit this year regarding the nomination process,
>>> which allows us to have a larger pool of nominees than would normally be
>>> available, which brings its own challenges.  The voting will run 4 weeks
>>> this year.  I'm going to run it as several voting rounds with people being
>>> eliminated, and by the final round have finalists.  This year we have a
>>> record number of nominees.  Here are the rules.
>>>
>>> * Voting starts now and ends Sunday August 18th at 5PM EST
>>> * Voting is by the Individual REAL person, so redistribution lists don't
>>> vote, your identity must be known, and those that have multiple
>>> subscriptions still get only one vote
>>> * BMC Software employees on the ARSList are eligible to vote
>>> * All decisions of myself or the oversight panel are final (if I have to
>>> make a controversial decision, I confer with 3 past MVP winners for their
>>> opinion)
>>> * The Award will be made on Thursday October 3rd at WWRUG13: Award
>>> Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until
>>> then, well okay, except me and Daniel]
>>> * *PLEASE SEND VOTES TO arslistawa...@wwrug.com FOR THEM TO COUNT*
>>>
>>> MVP VOTING FORMAT:
>>> Each Person voting gets to vote for their top 3 picks.  1st, 2nd, 3rd,
>>> each position has a weight to it.  At the end of 2 weeks, we will have a
>>> runoff of the top 3 nominees where we will use the same format, which
>>> should give us a clear winner, if a tie does occur, we will cull the 3rd
>>> place votes and see if that gives a winner.  In the unlikely event that we
>>> still don't have a winner, then just the top 1 vote will count.  If then,
>>> we still have a tie, Daniel and I will confer with past winners to break
>>> the tie.
>>>
>>> MVP Nominees are
>>> *Axton Grams* - Winner of the MVP in 2006, he is a steady member of the
>>> community that provides resources both on and off list.  His nomination
>>> this year called out his knowledge of integrations and server setups as a
>>> key factor of his helpful nature.
>>> *Carl Wilson* - While a relative newcomer to the ARSList, Carl has been
>>> part of the BMC Remedy community for quite a few years and since joining
>>> the list has helped many members with a variety of problems.  His
>>> nomination this year specifically called out his knowledge on SRM and ITSM.
>>> *Clair Sanford* - Clair is a staple of the ARSList, both asking
>>> questions and answering other peoples questions.  Her nomination this year
>>> didn't call out any specific areas of expertise, but instead discussed her
>>> general knowledge and willingness to help anyone.
>>> *David Easter* - David is an ever present authority an all things
>>> Remedy.  His nomination this year discussed his in depth knowledge of
>>> documentation, quite often with links to the official BMC pages.  His posts
>>> are always thought out and detailed in nature.
>>> *Frederick W Grooms* - A modern day renaissance man, Fred's nomination
>>> this year speaks to a man of many talents from workflow and upgrades to OS
>>> issues and more.  He often provides details that obviously require
>>> investigation and work on his end before responding.
>>> *Jason Miller* - Often the purveyor of arcane knowledge, Jason is
>>> willing to help people both on and off list.  His nomination this year
>>> stated that Jason is so helpful in so many areas that it's hard to pinpoint
>>> specific areas of specialty.
>>> *Laurent Matheo* - Laurent is new to the ARSList, but not new to
>>> Remedy.  After meeting him at last years RUG event and telling him that the
>>> ARSList is 'where it's at', he happily joined the list and has become a
>>> regular fixture seeming to specialize in thinking outside the box and
>>> finding creative solutions to everyday problems.
>>> *Mark Brittain* - There almost isn't a day that goes by that you don't
>>> find Mark posting a question or answering one on the ARSList.  He is quite
>>> often ready to either come up with a creative solution to your problem, or
>>> point you to BMC Documentati

Re: Data Load Console Confusion!

[Warren R. Baltimore II]

I found the problem.

It's a bug.  The filter "CTM:SHR:ValidatePersonExist_203" is attempting to
validate the user id on the worklog entry against CTM:People.  The problem
is that it is using the qualification 'Person ID' = $Person ID$.

Person ID on the CTM:People form is the entry id field!  Person ID on the
work log form is the user id.  It will never work.
This filter is there to allow you to validate information that had already
been promoted but not in the staging forms anymore.  But in it's current
form will never work.
On Thu, Aug 1, 2013 at 6:27 AM, Vyom Labs Support  wrote:

> **
>
> Hi, 
>
>  
>
>   There are 21 spread sheet tabs(sheet(tab) 2 CTM:People and tab 15
> CTM:PeopleWorklog)  on the spreadsheet file People.xls which we keep in
> folder: C:\Program Files (x86)\BMC
> Software\DataManagementClient\7.6\Spreadsheets\Foundation. 
>
> After converting this file to CSV we import this CSV Files, So when data
> gets imported before promoting we need to validate it.
>
> So for resolving the issue of 108:invalid person which is on tab 15
> CTM:PeopleWorklog we need to validate all the records on the tab 2
> CTM:People.
>
> Errors on the tab(sheet) 2  can be like 118-invalid company, 119-invalid
> department, 162-invalid client type. we need to correct these errors first
> then validate again error 108-Invalid Person gets resolved.
>
> --
>
> Regards,
>
> Vilas Auti
>
>  
>
> Vyom Labs Pvt. Ltd.
>
> BSM Solutions & Services || ITIL Consulting & Training
>
> Email: [hidden 
> email]
> || Web Site: www.vyomlabs.com Follow Vyom Labs
> http://twitter.com/#!/vyomlabs ||
> http://www.linkedin.com/company/vyom-labs
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II
> *Sent:* Thursday, August 01, 2013 3:06 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Data Load Console Confusion!
>
> ** **
>
> ** 
>
> ARS 7.6.04 patch1
>
> ITSM 7.6.04
>
> Windows 2008 R2 Server running against MS SQL.  Running user tool on the
> server.
>
>  
>
> I've uploaded via the Data Load Console about 4 records into the
> People form.  Now, I'm trying to load associated Work Log/work history.***
> *
>
>  
>
> I'm using the People spreadsheet and have loaded tab 15 with the
> information.  Everything is being loaded with an Activity Type of General
> Information.  Each entry has the same Person ID as the corresponding record
> already in CTM:People.
>
>  
>
> The problem that I am having is every record when I validate is coming
> back with an error 108 - Invalid Person.
>
>  
>
> I've followed the workflow on the CTM:LoadPeopleWorkLog form, and from
> what I see, the person id should be validated almost immediately as the
> record exists in CTM:People, but obviously, something is going wrong**
> **
>
>  
>
> Has anybody ever seen this happen before?
> --
> Warren R. Baltimore II
> Remedy Developer
> 410-533-5367 
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> _ARSlist: "Where the Answers Are" and have been for 20 years_




-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367

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Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved

[pascale . sterrett]

Deyon,

We are on Websphere 8 with the latest patch.
It is a clustered environment without the session replication enabled.
We have the session affinity (sticky bit) done between F5 and the web 
servers.
And yes we have applied all the KA377228 recommended configurations

On a side note, in the Application Server configuration tool in websphere, 
where you enable the cookies, make sure that they click on the enable 
cookies to set the context path to the mid tier root path.
Our web server team missed that part.  Took almost a month to resolve that 
issue  Just saying
Thank you,

Pascale Sterrett

Kenavo ar wech all




ddus...@aim.com 
Sent by: arslist@ARSLIST.ORG
08/01/2013 08:30 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any 
suggestions?Partially Resolved






Pascale,

I just verified that the session replication is not enabled in our web 8.5 
environment. 

Webadmin is asking, "clarification regarding the WebSphere Environment, ii 
it is WebSphere 8.5 Clustered that is used for their setup please"?


In your rebuild, have you applied, the KA377228
Websphere:
In the Websphere Admin Console, 
choose WebSphere Application Servers > serverName > Session management > 
Enable Cookies.
Make sure that the path is set to the context root of the mid tier.
To ensure that users can log in successfully, create a new 
NoAdditionalSessionInfo property:
Choose WebSphere Application Servers > serverName > Web Container > Custom 
Properties.
Create a new NoAdditionalSessionInfo property, and set it to true.
Restart the IBM WebSphere server.

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Automate Change Work Info Notes

[Brittain, Mark]

Hi All,

In Remedy 6.3 we have a Change Request with a maintenance tab. On that tab are 
the fields: Implementation Plan, Risk Advanced Testing, Test Plan, Acceptance 
Plan and Rollback.  I also have workflow in place to force the users to fill 
out these fields. Now that we have moved to ITSM 7.6.04 I need to implement 
something similar but would prefer not to add these fields if I really don't 
have to do so.

In the Work Info Notes there are Work Info Types Such as Install Plan, Test 
Plan and Backout Plan. One thought is that if certain conditions are met, a set 
of filters would create the Work Info Notes. Anyone done something like this? 
If so how did you do it and what was the condition that executed the Work Order 
Notes creation?

Thanks
Mark

Mark Brittain
Remedy Developer
ITILv3 Foundation
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-634-9337 new
Mobile: 315-882.5360
[cid:image001.gif@01CE8EA9.3EA522B0]



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
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unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
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<>

Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved

[Deyon]

Pascale,

I just verified that the session replication is not enabled in our web 8.5 
environment. 

Webadmin is asking, "clarification regarding the WebSphere Environment, ii it 
is WebSphere 8.5 Clustered that is used for their setup please"?


In your rebuild, have you applied, the KA377228
Websphere:
In the Websphere Admin Console, 
choose WebSphere Application Servers > serverName > Session management > Enable 
Cookies.
Make sure that the path is set to the context root of the mid tier.
To ensure that users can log in successfully, create a new 
NoAdditionalSessionInfo property:
Choose WebSphere Application Servers > serverName > Web Container > Custom 
Properties.
Create a new NoAdditionalSessionInfo property, and set it to true.
Restart the IBM WebSphere server.

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Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved

[Deyon Dussie]

Hi Pascale,

Given I'm the only one sitting on the this new environment. Let me try to see 
if they will attempt similar rebuild. (very doubtful).

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Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?Partially Resolved

[pascale . sterrett]

OK this is partially resolved for us.

Our web server team rebuild our websphere environment, and this time they 
finally did listen to us and did NOT apply the session replication. and it 
is almost working perfectly.
We do have one small issue of having  to log twice before being able to 
get into the application.  But at least we are getting in now.

Thank you,

Pascale Sterrett
Kenavo ar wech all




llongw...@usgs.gov 
Sent by: arslist@ARSLIST.ORG
07/31/2013 07:39 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?






** 
So...when it's in cluster, it doesn't work...but when not in cluster it 
does?

Then one needs to ask what putting it in cluster gives you, what does it 
change, etc...


On Wed, Jul 31, 2013 at 8:35 AM,  wrote:
Deyon,

It is also failing on Solaris.  The successful test was done with the
login done with JSS SSO solution. But when we disabled the SSO, and tried
to logon using the native logon page from BMC, we have the exact same
behavior on that environment, meaning the looping of the logon page.
So not the AIX build at all.

Thank you,

Pascale Sterrett
Kenavo ar wech all




ddus...@aim.com
Sent by: arslist@ARSLIST.ORG
07/30/2013 03:32 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?






i try with the patience!


I have been escalated to Customer Engineering and i have suggested the
look at the build also. lets see what this brings.



Keep you posted.
Deyon

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Re: Crystal Reports - Why doesn't mine work?

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

False alarm, for testing purposes I had my report set to Web not Crystal
so it couldn't find it, as soon as I changed it to Crystal, it found it
and I get the same error as before: "Error during processing: ARERR
[9260] Report location is missing from report  settings configuration
page.  Please see your administrator."

Stuart when you said " As long as the .rpt report is defined correctly
in Remedy and has appropriate w/f flow to trigger it and provide it the
data then you do not need to have Crystal Reports Server. Remedy itself
will handle the invocation and display." Did you mean through the
MidTier or User Tool?

I'd like to get this working in the MidTier.  It works just fine in User
Tool.

Thanks!

Lisa

-Original Message-
From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS 
Sent: Thursday, August 01, 2013 9:10 AM
To: arslist@ARSLIST.ORG
Subject: RE: Crystal Reports - Why doesn't mine work?

OK, I think I'm getting one step closer, on the out of the box workflow
for the "CI Ticket" workflow, they run a process:
PERFORM-ACTION-SET-PREFERENCE 23235 1.  This sets the ODBC User
Underscores field to "Yes" on the AR System User Preference form.

I added this run process to my workflow and now I get a different error:

Error during processing: ARERR [9246] Cannot find report 
of type Crystal for form  on server .  Please
see your administrator.

I'm getting closer!!  :)

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart
Sent: Wednesday, July 31, 2013 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

As long as the .rpt report is defined correctly in Remedy and has
appropriate w/f flow to trigger it and provide it the data then you do
not need to have Crystal Reports Server. Remedy itself will handle the
invocation and display.

Have you checked that the report works external to Remedy using the CR
developer to run it? Note the report must be configured to run against
the OBDC Client.

Stuart Schon
Service Desk Systems - Manager

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
Sent: Thursday, 1 August 2013 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

Lisa if you have Crystal reports server on your PC then your midtier can
use it you just need to install a midtier portion on your Crystal
reports server and it will  show, However I have a sneaking suspicion
that you actually have Chris or reports developer on your PC and not
Krista reports server which is like the $14,000 version so just check
that

Sent from my iPhone

On Jul 31, 2013, at 15:29, "Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS"  wrote:

> Why do I ALWAYS break the cardinal rule?
> 
> ARS 7.6.04 SP2
> Server: SQL
> 
> 
> -Original Message-
> From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
> Sent: Wednesday, July 31, 2013 3:17 PM
> To: arslist@ARSLIST.ORG
> Subject: Crystal Reports - Why doesn't mine work?
> 
> In Asset Management, I see that on any CI, there is a Print button.
> When I dug (and dug and dug and dug) through the workflow of this, I 
> found that it's opening a Crystal Report called AST_CI.rpt.  This is 
> attached to the Report Name CI Ticket on the Report form.
> 
> 
> 
> When I click on the print button it works just fine in our midtier.
> 
> 
> 
> I have a custom form and I created a Crystal Report file (.rpt) and 
> created a record on the Report form (just like the CI Ticket record), 
> but when I try to click on MY print button, I get "Error during
> processing: ARERR [9260] Report location is missing from report 
> settings configuration page.  Please see your administrator."
> 
> We do not have a Crystal Report server set up but I do have Crystal 
> Reports installed on my PC so I can create the rpt files.  (Crystal 
> Reports XI).
> 
> 
> I even took the AST_CI.rpt file and updated it with my info and form 
> and attached it to my record in the Report form and I'm still getting 
> the same error.
> 
> 
> 
> Why?
> 
> 
> 
> 
> 
> Lisa Kemes
> 
> Remedy Consultant
> 
> Dev Technology Group
> 
> DLA Office: (717) 770-6437
> 
> Cell Phone: (717) 602-9460
> 
> lisa.ke...@devtechnology.com
> 
> 
> 
> 
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"


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Re: 7.6.04 Upgrade to 8.1

[Shafqat Ayaz]

I will second this sentiment. This is a Admin's dream come true. Upgrade with 
Zero downtime! I totally fail to understand how people would not be interested 
in it even if they do not plan an upgrade in the near future. Has to happen 
sometimes!
I will definitely vote for it.



Shafqat Ayaz




>
>From: "richard@bwc.state.oh.us" 
>To: arslist@ARSLIST.ORG 
>Sent: Tuesday, July 30, 2013 10:09 PM
>Subject: Re: 7.6.04 Upgrade to 8.1
>
>
>
>** 
>Given this description it brings up the question as to why you would NOT want 
>it.
>Upgrades, etc. can take days of downtime during the process with no 
>availability while
>it’s happening. It sounds like most of the synchronizing has been worked out 
>and not
>much work remains – so why not do the sprint to the finish line with it? I’d 
>vote for it
>especially so my customers can have a seamless experience (and so I don’t have 
>to spend
>weekends at work and on the phone to get it up and running……).  Why vote? 
>You’re
>almost there. Do it.
> 
>From:Action Request System discussion list(ARSList) 
>[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
>Sent: Tuesday, July 30, 2013 3:00 PM
>To: arslist@ARSLIST.ORG
>Subject: Re: 7.6.04 Upgrade to 8.1
> 
>** 
>Tom (and others who responded),
> 
>The "feature" of zero-down time and the demonstration at WWRUG 2012 was a lab 
>demo to show a
>concept that we had taken from design into prototype to gage interest from the 
>customer base.
> 
>To be clear, it is not present in any release of the product at this time.
> 
>We are still gaging customer interest and I will say unfortunately, the 
>interest expressed in this topic has
>not been as strong as several of us expected.  There is interest – don't get 
>me wrong – but there are other
>things that are generating much more concern from customers.  There is still a 
>contingent struggling to get
>this capability added to an upcoming release – but nothing has made it yet.
> 
> 
>The functionality we demonstrated was true zero-down time.  It creates 
>parallel metadata tables with new
>and old definitions and different servers pointing to different sets – ALL ON 
>THE SAME DATA TABLES.  Lots of
>work went in to handle deleted fields (delete is deferred because the old 
>version is still using the fields) and
>to even handle cases where archgid changes field IDs (extra view forms are put 
>in place so that both old and
>new use the IDs they expect and all is in place).
> 
>Both old and new versions of the applications were available and running 
>through different servers in the
>server group so you could confirm that all was ready before you flipped the 
>switch.
> 
>If any system went down, it came back up looking at its set of definitions so 
>everything is robust and
>recoverable while in this mixed mode.
> 
>We went so far as to have servers running the old app have a signal to load 
>and prepare the new definitions
>in the background while continuing to run the old version so when they were 
>signaled to go live, they finished
>any current API call in the old version and any new API call started working 
>with the new version for absolute
>zero down time transition at the server.
> 
>This means that any program or integration has zero interruption or disruption.
> 
>Now, the interactive user through the mid-tier has the issue of caching.  
>Depending on whether an immediate
>update occurs or you are just going to let the next interval check do it, it 
>may be instant to a few minutes
>before the updates are reflected to the client and there is going to be a 
>performance slowdown that will be
>noticeable as things are reloaded (kind of like a first time reload after 
>mid-tier startup) and then changed
>screens will show up.  So, they are never down, but there is a short time of 
>affect on interaction of users.
> 
> 
>This is not fantasy as we have prototyped it and it was what was demonstrated 
>at WWRUG and it does work.
> 
>If you have not entered your vote for this feature on the BMC Communities AR 
>System thread Ideas entry
>for this feature (this is an area where you or BMC posts enhancement requests 
>and the community can vote
>on it to show interest – higher vote totals help push features up the list for 
>implementation), please enter
>your vote to show support for the idea.
> 
> 
>This does not mean no work for the Administrator during an upgrade, but it 
>means no end user outage for
>an upgrade.  It should also help reliability and success of an upgrade in a 
>dramatic way as you can test and
>verify and make any corrections in the new version before go live.  It also 
>should remove the I have to do
>everything under time pressure in the middle of the night on a weekend issue 
>to avoid customer downtime
>as much as possible topic.  So, a win for everyone all around.
> 
> 
>I hope this confirms and clarifies this capability, what it is and where it is.
> 
>Doug Mueller
> 
>From:Action Request System discussion list(

Re: Crystal Reports - Why doesn't mine work?

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

OK, I think I'm getting one step closer, on the out of the box workflow
for the "CI Ticket" workflow, they run a process:
PERFORM-ACTION-SET-PREFERENCE 23235 1.  This sets the ODBC User
Underscores field to "Yes" on the AR System User Preference form.

I added this run process to my workflow and now I get a different error:

Error during processing: ARERR [9246] Cannot find report 
of type Crystal for form  on server .  Please
see your administrator.

I'm getting closer!!  :)

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart
Sent: Wednesday, July 31, 2013 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

As long as the .rpt report is defined correctly in Remedy and has
appropriate w/f flow to trigger it and provide it the data then you do
not need to have Crystal Reports Server. Remedy itself will handle the
invocation and display.

Have you checked that the report works external to Remedy using the CR
developer to run it? Note the report must be configured to run against
the OBDC Client.

Stuart Schon
Service Desk Systems - Manager

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
Sent: Thursday, 1 August 2013 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

Lisa if you have Crystal reports server on your PC then your midtier can
use it you just need to install a midtier portion on your Crystal
reports server and it will  show, However I have a sneaking suspicion
that you actually have Chris or reports developer on your PC and not
Krista reports server which is like the $14,000 version so just check
that

Sent from my iPhone

On Jul 31, 2013, at 15:29, "Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS"  wrote:

> Why do I ALWAYS break the cardinal rule?
> 
> ARS 7.6.04 SP2
> Server: SQL
> 
> 
> -Original Message-
> From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
> Sent: Wednesday, July 31, 2013 3:17 PM
> To: arslist@ARSLIST.ORG
> Subject: Crystal Reports - Why doesn't mine work?
> 
> In Asset Management, I see that on any CI, there is a Print button.
> When I dug (and dug and dug and dug) through the workflow of this, I 
> found that it's opening a Crystal Report called AST_CI.rpt.  This is 
> attached to the Report Name CI Ticket on the Report form.
> 
> 
> 
> When I click on the print button it works just fine in our midtier.
> 
> 
> 
> I have a custom form and I created a Crystal Report file (.rpt) and 
> created a record on the Report form (just like the CI Ticket record), 
> but when I try to click on MY print button, I get "Error during
> processing: ARERR [9260] Report location is missing from report 
> settings configuration page.  Please see your administrator."
> 
> We do not have a Crystal Report server set up but I do have Crystal 
> Reports installed on my PC so I can create the rpt files.  (Crystal 
> Reports XI).
> 
> 
> I even took the AST_CI.rpt file and updated it with my info and form 
> and attached it to my record in the Report form and I'm still getting 
> the same error.
> 
> 
> 
> Why?
> 
> 
> 
> 
> 
> Lisa Kemes
> 
> Remedy Consultant
> 
> Dev Technology Group
> 
> DLA Office: (717) 770-6437
> 
> Cell Phone: (717) 602-9460
> 
> lisa.ke...@devtechnology.com
> 
> 
> 
> 
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"


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Re: Crystal Reports - Why doesn't mine work?

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Patrick!

I believe I have CR Developer on my PC.  We do have Crystal Reports
server, but are not using it right now (long story).  But I was pretty
sure that I could still create a report using CR Developer, create a
.rpt file and invoke it using work flow (just like they do using the
Print button on CI's), which invokes their own Crystal Report without
any problems.

 I'll keep chugging through.  :)

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
Sent: Wednesday, July 31, 2013 6:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

Lisa if you have Crystal reports server on your PC then your midtier can
use it you just need to install a midtier portion on your Crystal
reports server and it will  show, However I have a sneaking suspicion
that you actually have Chris or reports developer on your PC and not
Krista reports server which is like the $14,000 version so just check
that

Sent from my iPhone

On Jul 31, 2013, at 15:29, "Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS"  wrote:

> Why do I ALWAYS break the cardinal rule?
> 
> ARS 7.6.04 SP2
> Server: SQL
> 
> 
> -Original Message-
> From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
> Sent: Wednesday, July 31, 2013 3:17 PM
> To: arslist@ARSLIST.ORG
> Subject: Crystal Reports - Why doesn't mine work?
> 
> In Asset Management, I see that on any CI, there is a Print button.
> When I dug (and dug and dug and dug) through the workflow of this, I 
> found that it's opening a Crystal Report called AST_CI.rpt.  This is 
> attached to the Report Name CI Ticket on the Report form.
> 
> 
> 
> When I click on the print button it works just fine in our midtier.
> 
> 
> 
> I have a custom form and I created a Crystal Report file (.rpt) and 
> created a record on the Report form (just like the CI Ticket record), 
> but when I try to click on MY print button, I get "Error during
> processing: ARERR [9260] Report location is missing from report 
> settings configuration page.  Please see your administrator."
> 
> We do not have a Crystal Report server set up but I do have Crystal 
> Reports installed on my PC so I can create the rpt files.  (Crystal 
> Reports XI).
> 
> 
> I even took the AST_CI.rpt file and updated it with my info and form 
> and attached it to my record in the Report form and I'm still getting 
> the same error.
> 
> 
> 
> Why?
> 
> 
> 
> 
> 
> Lisa Kemes
> 
> Remedy Consultant
> 
> Dev Technology Group
> 
> DLA Office: (717) 770-6437
> 
> Cell Phone: (717) 602-9460
> 
> lisa.ke...@devtechnology.com
> 
> 
> 
> 
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"


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Re: Crystal Reports - Why doesn't mine work?

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

Thanks Stuart, 

I'm assuming my workflow works, because it works in the User Tool just
fine.  I also run the report in CR Developer and it works just fine
(invoking the ODBC Client).

I even took an out of the box .rpt that BMC uses and connected it to my
form in CR Developer, deleted all the fields, added one of my field from
my form,  added it to my record in the Report form and it's still giving
me this error as though I need a Crystal Report server location from
report settings configuration page.  

Thank you for answering my main question though.  It SHOULD work
(without a CR Server), and that's what I wanted to make sure.  

I even took another out of the box .rpt file, created a query on one of
the fields and ran the report, invoking the ODBC client and I typed in
MY credentials.  Saved the report and readded it back to the CI Ticket
record on the Report form.  Works just fine.  

Must be my workflow.  If anyone has any other things I should look into,
I'd appreciate it!

Thank you!!

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart
Sent: Wednesday, July 31, 2013 7:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

As long as the .rpt report is defined correctly in Remedy and has
appropriate w/f flow to trigger it and provide it the data then you do
not need to have Crystal Reports Server. Remedy itself will handle the
invocation and display.

Have you checked that the report works external to Remedy using the CR
developer to run it? Note the report must be configured to run against
the OBDC Client.

Stuart Schon
Service Desk Systems - Manager

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi
Sent: Thursday, 1 August 2013 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal Reports - Why doesn't mine work?

Lisa if you have Crystal reports server on your PC then your midtier can
use it you just need to install a midtier portion on your Crystal
reports server and it will  show, However I have a sneaking suspicion
that you actually have Chris or reports developer on your PC and not
Krista reports server which is like the $14,000 version so just check
that

Sent from my iPhone

On Jul 31, 2013, at 15:29, "Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS"  wrote:

> Why do I ALWAYS break the cardinal rule?
> 
> ARS 7.6.04 SP2
> Server: SQL
> 
> 
> -Original Message-
> From: Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
> Sent: Wednesday, July 31, 2013 3:17 PM
> To: arslist@ARSLIST.ORG
> Subject: Crystal Reports - Why doesn't mine work?
> 
> In Asset Management, I see that on any CI, there is a Print button.
> When I dug (and dug and dug and dug) through the workflow of this, I 
> found that it's opening a Crystal Report called AST_CI.rpt.  This is 
> attached to the Report Name CI Ticket on the Report form.
> 
> 
> 
> When I click on the print button it works just fine in our midtier.
> 
> 
> 
> I have a custom form and I created a Crystal Report file (.rpt) and 
> created a record on the Report form (just like the CI Ticket record), 
> but when I try to click on MY print button, I get "Error during
> processing: ARERR [9260] Report location is missing from report 
> settings configuration page.  Please see your administrator."
> 
> We do not have a Crystal Report server set up but I do have Crystal 
> Reports installed on my PC so I can create the rpt files.  (Crystal 
> Reports XI).
> 
> 
> I even took the AST_CI.rpt file and updated it with my info and form 
> and attached it to my record in the Report form and I'm still getting 
> the same error.
> 
> 
> 
> Why?
> 
> 
> 
> 
> 
> Lisa Kemes
> 
> Remedy Consultant
> 
> Dev Technology Group
> 
> DLA Office: (717) 770-6437
> 
> Cell Phone: (717) 602-9460
> 
> lisa.ke...@devtechnology.com
> 
> 
> 
> 
> 
> __
> _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
> "Where the Answers Are, and have been for 20 years"


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Re: Data Load Console Confusion!

[Vyom Labs Support]

Hi, 

 

  There are 21 spread sheet tabs(sheet(tab) 2 CTM:People and tab 15
CTM:PeopleWorklog)  on the spreadsheet file People.xls which we keep in
folder: C:\Program Files (x86)\BMC
Software\DataManagementClient\7.6\Spreadsheets\Foundation. 

After converting this file to CSV we import this CSV Files, So when data
gets imported before promoting we need to validate it.

So for resolving the issue of 108:invalid person which is on tab 15
CTM:PeopleWorklog we need to validate all the records on the tab 2
CTM:People.

Errors on the tab(sheet) 2  can be like 118-invalid company, 119-invalid
department, 162-invalid client type. we need to correct these errors first
then validate again error 108-Invalid Person gets resolved.

--

Regards,

Vilas Auti

 

Vyom Labs Pvt. Ltd.

BSM Solutions & Services || ITIL Consulting & Training

Email:
 [hidden email]  || Web Site:
 www.vyomlabs.com Follow Vyom Labs
 http://twitter.com/#!/vyomlabs ||

http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: Thursday, August 01, 2013 3:06 AM
To: arslist@ARSLIST.ORG
Subject: Data Load Console Confusion!

 

** 

ARS 7.6.04 patch1

ITSM 7.6.04

Windows 2008 R2 Server running against MS SQL.  Running user tool on the
server.

 

I've uploaded via the Data Load Console about 4 records into the People
form.  Now, I'm trying to load associated Work Log/work history.

 

I'm using the People spreadsheet and have loaded tab 15 with the
information.  Everything is being loaded with an Activity Type of General
Information.  Each entry has the same Person ID as the corresponding record
already in CTM:People.

 

The problem that I am having is every record when I validate is coming back
with an error 108 - Invalid Person.

 

I've followed the workflow on the CTM:LoadPeopleWorkLog form, and from what
I see, the person id should be validated almost immediately as the record
exists in CTM:People, but obviously, something is going wrong

 

Has anybody ever seen this happen before?
-- 
Warren R. Baltimore II
Remedy Developer
410-533-5367 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Base Development vs Overlays v8.1

[Lisa Singh]

On 7/29/13, Susan Palmer  wrote:
> Thank you Lisa 
>
> I have been using that manual, just a little cumbersome when looking for
> specific topics unless you know exactly the key words that will get you
> where you want to be.  A separate manual kind of limits the results.
>
>
> On Mon, Jul 29, 2013 at 10:28 AM, Lisa Singh  wrote:
>
>> On 7/18/13, Susan Palmer  wrote:
>>
>> > #1 - Wish there was a separate mid tier manual.  Working with that
>> > large
>> > 8.0 doc is cumbersome when you're trying to focus on one aspect.
>> > (small
>> > rant, sorry).
>>


I tried to upload the 7.603 Mid Tier manual but it was too big and got
rejected by the listserv; that said it wasn't very different from the
online version. Can email it to your personal address if you like -
let me know.

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