[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
An update to this post: A few minutes ago I recieved another email from Robert: Hello, On [sic - there was no date specified in the email], we notified you of a chargeback for your order #[same order number as my original post], which means that the order was disputed by your customer's credit card issuer. The customer had claimed that they did not authorize this charge.. Per your request, this chargeback has been passed on to your account. As a result, we have adjusted your account for the amount of the chargeback, 0.99 USD, along with a $10 chargeback fee assessed by Google. Within two business days, you should see this line item in the other activity column in your Payouts tab. For more information about our Chargeback Resolution Policy, please visit http://checkout.google.com/support/sell/bin/answer.py?answer=38147 For more information about how you can be covered for chargebacks resulting from claims of unauthorized purchases and non-receipt of goods, please visit http://checkout.google.com/support/sell/bin/answer.py?answer=42863 If you have any questions about this particular chargeback, please send an email with the Google Order # to checkoutchargebackinquir...@google.com Thank you for understanding. Sincerely, Robert The Google Checkout Team ** I sent Robert back an email explaining they they have already taken $3.99 out of my account for the chargeback even though I asked them to REFUND the money. However, based on Robert's past failures to reply to ANY of my emails (all I get are emails from him telling me they are taking my money), I am not hopeful. Looks like I am going to be out an additional $10.99 ON TOP OF the $3.99 they already took all for ONE $0.99 order. Oh, and of course they don't refund the 30% transaction fee they took from the original sale. So that is another $0.30 for a total cost to me of $15.28. Assuming I don't get another one of these ridiculous charge backs, it is going to take another 23 sales just to break even. On Jun 3, 3:47 pm, Blake blakelapie...@gmail.com wrote: A few weeks ago I get an email from Google Checkout Chargebacks: Hello, On 5/12/2009 we received a chargeback notification for Google Order # xxx in the amount of $0.99. This order is being disputed by your customer's credit card issuer. This particular order is NOT refundable in our system. Please do not attempt to refund this order. If a refund is appropriate, please let us know in a reply to this email, and we will process the refund on your behalf. Please do NOT ship this order ifyouhave not already. Ifyouship after receiving this chargeback notificationyouwill be liable for the chargeback and responsible for retrieving the order from your customer at your own expense. As part of our Chargeback Resolution Policy, Google will work to resolve the chargeback on your behalf. However, we require important information fromyouto help us in our effort. Reason for chargeback: Your customer is claiming they have not authorized this transaction. Please provide the following information by replying directly to this email no later than 5/26/2009: - Proof of Delivery/Proof of Service Received - Detailed shipping information including tracking number and shipping company - Screenshot from shipping carrier showing full ship-to address - Any additional information or correspondenceyoumay have had with the customer If this information is not received by the above date, or if the information provided is insufficient,youwill be responsible for thecostof the order, plus a $10 chargeback fee assessed by Google. For more information about our Chargeback Resolution Policy, please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 Ifyouhave any questions unrelated to evidence submission, please email them to checkoutchargebackinquir...@google.com. We appreciate your assistance as we work to resolve this issue. Sincerely, Robert The Google Checkout Team I had no idea what kind of information I can provide Google proving that my app was delivered since Google handles all of the charging and distribution of apps. I have zero control over how my apps are delivered and and billed except for setting the price and uploading it to Google. I reply saying I have no proof since this was an Android Market purchase and Google handled the entire transaction. I told them to just refund the user the $0.99 because I don't want to get a $10 charge for something I have no control over. Then today I get another email from Google Checkout: Hello Blake, As per your advice we have refunded the customer and debited your account for the order amount of $0.99 along with a $03.00 chargeback fee. Sincerely, Robert The Google Checkout Team Am I missing something here? Google is going to debit my account $3.99 for a purchase that made me $0.69? It is going to take 5 additional purchases just to cover my LOSS on this one
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
You should not be paying the $10. You're out of the $3 (plus the 0.99 for your app), but you should not be paying the extra $10 (10.99). I would not send a message back to Robert, but to the team. I don't know where, but find the place where you can log an official complaint, 'cause what happens here to you is not right. On Jun 22, 8:54 pm, Blake blakelapie...@gmail.com wrote: An update to this post: A few minutes ago I recieved another email from Robert: Hello, On [sic - there was no date specified in the email], we notified you of a chargeback for your order #[same order number as my original post], which means that the order was disputed by your customer's credit card issuer. The customer had claimed that they did not authorize this charge.. Per your request, this chargeback has been passed on to your account. As a result, we have adjusted your account for the amount of the chargeback, 0.99 USD, along with a $10 chargeback fee assessed by Google. Within two business days, you should see this line item in the other activity column in your Payouts tab. For more information about our Chargeback Resolution Policy, please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 For more information about how you can be covered for chargebacks resulting from claims of unauthorized purchases and non-receipt of goods, please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=42863 If you have any questions about this particular chargeback, please send an email with the Google Order # to checkoutchargebackinquir...@google.com Thank you for understanding. Sincerely, Robert The Google Checkout Team ** I sent Robert back an email explaining they they have already taken $3.99 out of my account for the chargeback even though I asked them to REFUND the money. However, based on Robert's past failures to reply to ANY of my emails (all I get are emails from him telling me they are taking my money), I am not hopeful. Looks like I am going to be out an additional $10.99 ON TOP OF the $3.99 they already took all for ONE $0.99 order. Oh, and of course they don't refund the 30% transaction fee they took from the original sale. So that is another $0.30 for a total cost to me of $15.28. Assuming I don't get another one of these ridiculous charge backs, it is going to take another 23 sales just to break even. On Jun 3, 3:47 pm, Blake blakelapie...@gmail.com wrote: A few weeks ago I get an email from Google Checkout Chargebacks: Hello, On 5/12/2009 we received a chargeback notification for Google Order # xxx in the amount of $0.99. This order is being disputed by your customer's credit card issuer. This particular order is NOT refundable in our system. Please do not attempt to refund this order. If a refund is appropriate, please let us know in a reply to this email, and we will process the refund on your behalf. Please do NOT ship this order ifyouhave not already. Ifyouship after receiving this chargeback notificationyouwill be liable for the chargeback and responsible for retrieving the order from your customer at your own expense. As part of our Chargeback Resolution Policy, Google will work to resolve the chargeback on your behalf. However, we require important information fromyouto help us in our effort. Reason for chargeback: Your customer is claiming they have not authorized this transaction. Please provide the following information by replying directly to this email no later than 5/26/2009: - Proof of Delivery/Proof of Service Received - Detailed shipping information including tracking number and shipping company - Screenshot from shipping carrier showing full ship-to address - Any additional information or correspondenceyoumay have had with the customer If this information is not received by the above date, or if the information provided is insufficient,youwill be responsible for thecostof the order, plus a $10 chargeback fee assessed by Google. For more information about our Chargeback Resolution Policy, please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 Ifyouhave any questions unrelated to evidence submission, please email them to checkoutchargebackinquir...@google.com. We appreciate your assistance as we work to resolve this issue. Sincerely, Robert The Google Checkout Team I had no idea what kind of information I can provide Google proving that my app was delivered since Google handles all of the charging and distribution of apps. I have zero control over how my apps are delivered and and billed except for setting the price and uploading it to Google. I reply saying I have no proof since this was an Android Market purchase and Google handled the entire transaction. I told them to just refund the user the $0.99 because I don't want to get a $10 charge for something
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
Has anyone figured out if they revoke the app from the users list of apps? On Jun 22, 8:06 pm, Streets Of Boston flyingdutc...@gmail.com wrote: You should not be paying the $10. You're out of the $3 (plus the 0.99 for your app), but you should not be paying the extra $10 (10.99). I would not send a message back to Robert, but to the team. I don't know where, but find the place where you can log an official complaint, 'cause what happens here to you is not right. On Jun 22, 8:54 pm, Blake blakelapie...@gmail.com wrote: An update to this post: A few minutes ago I recieved another email from Robert: Hello, On [sic - there was no date specified in the email], we notified you of a chargeback for your order #[same order number as my original post], which means that the order was disputed by your customer's credit card issuer. The customer had claimed that they did not authorize this charge.. Per your request, this chargeback has been passed on to your account. As a result, we have adjusted your account for the amount of the chargeback, 0.99 USD, along with a $10 chargeback fee assessed by Google. Within two business days, you should see this line item in the other activity column in your Payouts tab. For more information about our Chargeback Resolution Policy, please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 For more information about how you can be covered for chargebacks resulting from claims of unauthorized purchases and non-receipt of goods, please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=42863 If you have any questions about this particular chargeback, please send an email with the Google Order # to checkoutchargebackinquir...@google.com Thank you for understanding. Sincerely, Robert The Google Checkout Team ** I sent Robert back an email explaining they they have already taken $3.99 out of my account for the chargeback even though I asked them to REFUND the money. However, based on Robert's past failures to reply to ANY of my emails (all I get are emails from him telling me they are taking my money), I am not hopeful. Looks like I am going to be out an additional $10.99 ON TOP OF the $3.99 they already took all for ONE $0.99 order. Oh, and of course they don't refund the 30% transaction fee they took from the original sale. So that is another $0.30 for a total cost to me of $15.28. Assuming I don't get another one of these ridiculous charge backs, it is going to take another 23 sales just to break even. On Jun 3, 3:47 pm, Blake blakelapie...@gmail.com wrote: A few weeks ago I get an email from Google Checkout Chargebacks: Hello, On 5/12/2009 we received a chargeback notification for Google Order # xxx in the amount of $0.99. This order is being disputed by your customer's credit card issuer. This particular order is NOT refundable in our system. Please do not attempt to refund this order. If a refund is appropriate, please let us know in a reply to this email, and we will process the refund on your behalf. Please do NOT ship this order ifyouhave not already. Ifyouship after receiving this chargeback notificationyouwill be liable for the chargeback and responsible for retrieving the order from your customer at your own expense. As part of our Chargeback Resolution Policy, Google will work to resolve the chargeback on your behalf. However, we require important information fromyouto help us in our effort. Reason for chargeback: Your customer is claiming they have not authorized this transaction. Please provide the following information by replying directly to this email no later than 5/26/2009: - Proof of Delivery/Proof of Service Received - Detailed shipping information including tracking number and shipping company - Screenshot from shipping carrier showing full ship-to address - Any additional information or correspondenceyoumay have had with the customer If this information is not received by the above date, or if the information provided is insufficient,youwill be responsible for thecostof the order, plus a $10 chargeback fee assessed by Google. For more information about our Chargeback Resolution Policy, please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 Ifyouhave any questions unrelated to evidence submission, please email them to checkoutchargebackinquir...@google.com. We appreciate your assistance as we work to resolve this issue. Sincerely, Robert The Google Checkout Team I had no idea what kind of information I can provide Google proving that my app was delivered since Google handles all of the charging and distribution of apps. I have zero control over how my apps are delivered and and billed except for setting the price and
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
Well I was assuming that you would sell more than one... so at least you're not like the first guy who has to sell 10 more $.99 apps to cover the loss from the chargeback :-) On Sun, Jun 7, 2009 at 8:16 AM, gs_london gslon...@gmail.com wrote: On Jun 6, 9:46 pm, Rob Franz rob.fr...@gmail.com wrote: Now I guess I understand why that one guy who charges $4.99 for his Top Sexy Ladies apps sets that price - at least he'd be covered in the event of a chargeback :-) Surely that would be a return transaction of $4.99 plus $3.00 chargeback fee? --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
What you receive from the Google checkout is a boilerplate e-mail. It would probably be a good idea if they changed that to one specific to the Android marketplace. Either way, you have a choice. List your app with the marketplace and pay the fees or use another payment method and pay their fees. As several posters have pointed out, it's the cost of doing business. If you sell 10 copies of your app and one bounces, then it could be important. If you sell 10,000 copies and 100 bounce, it's irrelevant. All a matter of numbers. -John Coryat http://maps.huge.info http://www.usnaviguide.com http://www.zipmap.net --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
On Jun 6, 9:46 pm, Rob Franz rob.fr...@gmail.com wrote: Now I guess I understand why that one guy who charges $4.99 for his Top Sexy Ladies apps sets that price - at least he'd be covered in the event of a chargeback :-) Surely that would be a return transaction of $4.99 plus $3.00 chargeback fee? --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
Interesting point what's disgusting about these emails is that google is preety well aware that me as software developer CAN NOT provide anything they require in their e-mail: I have nil influence on transactions as they are complitely handled by google itself. That is the major point of this for me. They ask you to provide information and they do know that you can't literally provide it. cheers den 2009/6/7 gs_london gslon...@gmail.com On Jun 6, 9:46 pm, Rob Franz rob.fr...@gmail.com wrote: Now I guess I understand why that one guy who charges $4.99 for his Top Sexy Ladies apps sets that price - at least he'd be covered in the event of a chargeback :-) Surely that would be a return transaction of $4.99 plus $3.00 chargeback fee? --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
Depends on who you're selling the app to - are you talking about the average person who wouldn't go outside of the Market to buy an app, or are you talking about those who go to other sites such as Andappstore.com or Slideme.org? I would think that your average user is still in the Market. This whole chargeback thing is a lousy deal, but I get why it exists. I don't know why the customer would dispute a $.99 charge (that's kind of a cheapskate move) but I guess the only way to avoid this kind of thing is to factor it into the price... Now I guess I understand why that one guy who charges $4.99 for his Top Sexy Ladies apps sets that price - at least he'd be covered in the event of a chargeback :-) On Sat, Jun 6, 2009 at 2:10 PM, guruk ilovesi...@gmail.com wrote: if you dont like it, just sell it through paypal. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
--- On *Sun, 6/7/09 numan numan@gmail.com* wrote: hello my friends have a nice day sexy summer fashion more fashion show videos visit us http://www.fashioninfokit.com/ --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
There are quite a few stories like this one back through the archives. The answer is oh well or try charging $10.. :( You might ask on the market support forum to see if they are more helpful directly, but.. On Wed, Jun 3, 2009 at 3:47 PM, Blake blakelapie...@gmail.com wrote: A few weeks ago I get an email from Google Checkout Chargebacks: Hello, On 5/12/2009 we received a chargeback notification for Google Order # xxx in the amount of $0.99. This order is being disputed by your customer's credit card issuer. This particular order is NOT refundable in our system. Please do not attempt to refund this order. If a refund is appropriate, please let us know in a reply to this email, and we will process the refund on your behalf. Please do NOT ship this order if you have not already. If you ship after receiving this chargeback notification you will be liable for the chargeback and responsible for retrieving the order from your customer at your own expense. As part of our Chargeback Resolution Policy, Google will work to resolve the chargeback on your behalf. However, we require important information from you to help us in our effort. Reason for chargeback: Your customer is claiming they have not authorized this transaction. Please provide the following information by replying directly to this email no later than 5/26/2009: - Proof of Delivery/Proof of Service Received - Detailed shipping information including tracking number and shipping company - Screenshot from shipping carrier showing full ship-to address - Any additional information or correspondence you may have had with the customer If this information is not received by the above date, or if the information provided is insufficient, you will be responsible for the cost of the order, plus a $10 chargeback fee assessed by Google. For more information about our Chargeback Resolution Policy, please visit http://checkout.google.com/support/sell/bin/answer.py?answer=38147 If you have any questions unrelated to evidence submission, please email them to checkoutchargebackinquir...@google.com. We appreciate your assistance as we work to resolve this issue. Sincerely, Robert The Google Checkout Team I had no idea what kind of information I can provide Google proving that my app was delivered since Google handles all of the charging and distribution of apps. I have zero control over how my apps are delivered and and billed except for setting the price and uploading it to Google. I reply saying I have no proof since this was an Android Market purchase and Google handled the entire transaction. I told them to just refund the user the $0.99 because I don't want to get a $10 charge for something I have no control over. Then today I get another email from Google Checkout: Hello Blake, As per your advice we have refunded the customer and debited your account for the order amount of $0.99 along with a $03.00 chargeback fee. Sincerely, Robert The Google Checkout Team Am I missing something here? Google is going to debit my account $3.99 for a purchase that made me $0.69? It is going to take 5 additional purchases just to cover my LOSS on this one transaction. I'm still not sure how a refund translated into a chargeback that cost me money. Or how I am responsible for a chargeback when Google controls the entire process of billing and distribution. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
I have no knowledge of this specific case, but I think 'Streets of Boston' said it right: it's part of the cost of doing business. This is no different from having a physical store where you sell goods. You will eventually run in to disputed credit card charges, bounced checks, counterfeit money, shoplifting, etc. It sucks (especially the first few times it happens to you - I'm speaking from experience here), but you can't expect someone else to absorb those costs for you. On Fri, Jun 5, 2009 at 5:30 AM, Disconnect dc.disconn...@gmail.com wrote: There are quite a few stories like this one back through the archives. The answer is oh well or try charging $10.. :( You might ask on the market support forum to see if they are more helpful directly, but.. On Wed, Jun 3, 2009 at 3:47 PM, Blake blakelapie...@gmail.com wrote: A few weeks ago I get an email from Google Checkout Chargebacks: Hello, On 5/12/2009 we received a chargeback notification for Google Order # xxx in the amount of $0.99. This order is being disputed by your customer's credit card issuer. This particular order is NOT refundable in our system. Please do not attempt to refund this order. If a refund is appropriate, please let us know in a reply to this email, and we will process the refund on your behalf. Please do NOT ship this order if you have not already. If you ship after receiving this chargeback notification you will be liable for the chargeback and responsible for retrieving the order from your customer at your own expense. As part of our Chargeback Resolution Policy, Google will work to resolve the chargeback on your behalf. However, we require important information from you to help us in our effort. Reason for chargeback: Your customer is claiming they have not authorized this transaction. Please provide the following information by replying directly to this email no later than 5/26/2009: - Proof of Delivery/Proof of Service Received - Detailed shipping information including tracking number and shipping company - Screenshot from shipping carrier showing full ship-to address - Any additional information or correspondence you may have had with the customer If this information is not received by the above date, or if the information provided is insufficient, you will be responsible for the cost of the order, plus a $10 chargeback fee assessed by Google. For more information about our Chargeback Resolution Policy, please visit http://checkout.google.com/support/sell/bin/answer.py?answer=38147 If you have any questions unrelated to evidence submission, please email them to checkoutchargebackinquir...@google.com. We appreciate your assistance as we work to resolve this issue. Sincerely, Robert The Google Checkout Team I had no idea what kind of information I can provide Google proving that my app was delivered since Google handles all of the charging and distribution of apps. I have zero control over how my apps are delivered and and billed except for setting the price and uploading it to Google. I reply saying I have no proof since this was an Android Market purchase and Google handled the entire transaction. I told them to just refund the user the $0.99 because I don't want to get a $10 charge for something I have no control over. Then today I get another email from Google Checkout: Hello Blake, As per your advice we have refunded the customer and debited your account for the order amount of $0.99 along with a $03.00 chargeback fee. Sincerely, Robert The Google Checkout Team Am I missing something here? Google is going to debit my account $3.99 for a purchase that made me $0.69? It is going to take 5 additional purchases just to cover my LOSS on this one transaction. I'm still not sure how a refund translated into a chargeback that cost me money. Or how I am responsible for a chargeback when Google controls the entire process of billing and distribution. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
Generally you have a method of fighting back (or at least investigating). And a contact somewhere. If I go to a broker and say 'I have a product here, please sell it for me' it is not my fault if the broker takes a bad card - that is on them, and the worst I lose is one of my product. This situation is almost identical, except the duplication cost of my product is near zero. This, literally, says hey, we screwed up and took a bad card. So we're charging you the fees. Sorry, we can't tell you anything about the card or help you do anything to prevent it happening again. On Fri, Jun 5, 2009 at 10:56 AM, Marco Nelissenmarc...@android.com wrote: I have no knowledge of this specific case, but I think 'Streets of Boston' said it right: it's part of the cost of doing business. This is no different from having a physical store where you sell goods. You will eventually run in to disputed credit card charges, bounced checks, counterfeit money, shoplifting, etc. It sucks (especially the first few times it happens to you - I'm speaking from experience here), but you can't expect someone else to absorb those costs for you. On Fri, Jun 5, 2009 at 5:30 AM, Disconnect dc.disconn...@gmail.com wrote: There are quite a few stories like this one back through the archives. The answer is oh well or try charging $10.. :( You might ask on the market support forum to see if they are more helpful directly, but.. On Wed, Jun 3, 2009 at 3:47 PM, Blake blakelapie...@gmail.com wrote: A few weeks ago I get an email from Google Checkout Chargebacks: Hello, On 5/12/2009 we received a chargeback notification for Google Order # xxx in the amount of $0.99. This order is being disputed by your customer's credit card issuer. This particular order is NOT refundable in our system. Please do not attempt to refund this order. If a refund is appropriate, please let us know in a reply to this email, and we will process the refund on your behalf. Please do NOT ship this order if you have not already. If you ship after receiving this chargeback notification you will be liable for the chargeback and responsible for retrieving the order from your customer at your own expense. As part of our Chargeback Resolution Policy, Google will work to resolve the chargeback on your behalf. However, we require important information from you to help us in our effort. Reason for chargeback: Your customer is claiming they have not authorized this transaction. Please provide the following information by replying directly to this email no later than 5/26/2009: - Proof of Delivery/Proof of Service Received - Detailed shipping information including tracking number and shipping company - Screenshot from shipping carrier showing full ship-to address - Any additional information or correspondence you may have had with the customer If this information is not received by the above date, or if the information provided is insufficient, you will be responsible for the cost of the order, plus a $10 chargeback fee assessed by Google. For more information about our Chargeback Resolution Policy, please visit http://checkout.google.com/support/sell/bin/answer.py?answer=38147 If you have any questions unrelated to evidence submission, please email them to checkoutchargebackinquir...@google.com. We appreciate your assistance as we work to resolve this issue. Sincerely, Robert The Google Checkout Team I had no idea what kind of information I can provide Google proving that my app was delivered since Google handles all of the charging and distribution of apps. I have zero control over how my apps are delivered and and billed except for setting the price and uploading it to Google. I reply saying I have no proof since this was an Android Market purchase and Google handled the entire transaction. I told them to just refund the user the $0.99 because I don't want to get a $10 charge for something I have no control over. Then today I get another email from Google Checkout: Hello Blake, As per your advice we have refunded the customer and debited your account for the order amount of $0.99 along with a $03.00 chargeback fee. Sincerely, Robert The Google Checkout Team Am I missing something here? Google is going to debit my account $3.99 for a purchase that made me $0.69? It is going to take 5 additional purchases just to cover my LOSS on this one transaction. I'm still not sure how a refund translated into a chargeback that cost me money. Or how I am responsible for a chargeback when Google controls the entire process of billing and distribution. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
On Fri, Jun 5, 2009 at 8:04 AM, Disconnect dc.disconn...@gmail.com wrote: Generally you have a method of fighting back (or at least investigating). And a contact somewhere. If I go to a broker and say Good luck getting anyone to investigate the shoplifting of 50 cents worth of bubblegum. I couldn't even get anyone to investigate the theft of my bicycle... :) 'I have a product here, please sell it for me' it is not my fault if the broker takes a bad card - that is on them, and the worst I lose is one of my product. This situation is almost identical, except the duplication cost of my product is near zero. The difference is that such a broker makes a profit selling your goods, whereas Google is not making a profit from app sales. Hypothetically speaking, if you want Google to absorb these costs, you would have to be willing to let Google make a profit on app sales, which means receiving less than the 70% you're currently getting. In essence you'd be buying insurance, from Google. This, literally, says hey, we screwed up and took a bad card. So we're charging you the fees. Sorry, we can't tell you anything about the card or help you do anything to prevent it happening again. You don't know that this was about a bad (i.e. stolen) card. It could just as well have been someone being petty and wanting their dollar back, even though they waited too long to get a refund through regular means. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
I don't entirely agree with Google needs to make a profit to handle these situations. They take 30% to handle e-commerce, advertise, distribute, display, etc. If you sold a game to Game Crazy (or similar game vendor) they pay you a wholesale price and then re-sell the game. 30% is probably less than their mark-up, but on-line marketing has less expenses as well. If their customer uses a bad credit card they do not come back to you as the manufacturer and say you owe us our money back (or even worse, you have to cover our expenses.) The whole idea of Android/Google/T-Mobile offering apps is to increase their sales/reputation/stock price, they are willing to do that for 30% but they have also agreed to take the e-commerce responsibility to make it easier for poor programmers to sell product. (Google stock +31% since paid apps???) If this becomes a major issue for them, then I think their first response should be 'what is wrong with our credit card handling?' not 'let the supplier foot the bill.' intbt On Jun 5, 8:30 am, Marco Nelissen marc...@android.com wrote: On Fri, Jun 5, 2009 at 8:04 AM, Disconnect dc.disconn...@gmail.com wrote: Generally you have a method of fighting back (or at least investigating). And a contact somewhere. If I go to a broker and say Good luck getting anyone to investigate the shoplifting of 50 cents worth of bubblegum. I couldn't even get anyone to investigate the theft of my bicycle... :) 'I have a product here, please sell it for me' it is not my fault if the broker takes a bad card - that is on them, and the worst I lose is one of my product. This situation is almost identical, except the duplication cost of my product is near zero. The difference is that such a broker makes a profit selling your goods, whereas Google is not making a profit from app sales. Hypothetically speaking, if you want Google to absorb these costs, you would have to be willing to let Google make a profit on app sales, which means receiving less than the 70% you're currently getting. In essence you'd be buying insurance, from Google. This, literally, says hey, we screwed up and took a bad card. So we're charging you the fees. Sorry, we can't tell you anything about the card or help you do anything to prevent it happening again. You don't know that this was about a bad (i.e. stolen) card. It could just as well have been someone being petty and wanting their dollar back, even though they waited too long to get a refund through regular means. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
On Fri, Jun 5, 2009 at 11:43 AM, intbt in...@tacberry.com wrote: I don't entirely agree with Google needs to make a profit to handle these situations. They take 30% to handle e-commerce, advertise, Only part of that 30% is used to cover Google's cost, and the rest goes to the carrier. As I said, Google does not make a profit on app sales. distribute, display, etc. If you sold a game to Game Crazy (or similar game vendor) they pay you a wholesale price and then re-sell the game. 30% is probably less than their mark-up, Exactly, and it's because of this extra mark-up that outfits like that can provide extra services such as covering credit card chargeback costs. They've simply factored the average cost of chargebacks in to their mark-up. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
Happened to me too. I was pissed off as hell and sent numerous emails to Google, but in the end I was screwed with no recourse...and of course the looming threat that it will happen again. Yay. Seems to me it's the CC co's fault, or the original purchaser who bears some varying responsibility for putting their card at risk of theft, or whatever. The one person cannot possibly be considered culpable is the software developer making ten cents an hour amortized income, but we're the ones who end up paying for it because we're weak and powerless. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
On Fri, Jun 5, 2009 at 3:03 PM, Disconnect dc.disconn...@gmail.com wrote: If google does ANYTHING with zero expectation of profit, they are quite literally behaving illegally. They are a publicly traded company and as such every action needs to either break even or make a profit SOMEWHERE, directly or otherwise. I am not a lawyer (and I suspect you aren't either), but I doubt that's true. Google and other companies sponsor many events and charities, when there are no profits - expected or actual - as a result of such sponsorship. I also note that you said break even, which is exactly what the app store does (I never said Google loses money on it, I said Google doesn't make a profit from it) In any case, my point is: if you can find another reseller somewhere that does NOT pass chargeback costs on to you, then I bet that reseller is taking more than 30% of the sale price. It's a trade-off. Either you handle these things yourself, or you pay someone else to do it for it you. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
Ouch! As if using google checkout wasn't bad enough in the first place. Hope this works out for you. On Jun 3, 12:47 pm, Blake blakelapie...@gmail.com wrote: A few weeks ago I get an email from Google Checkout Chargebacks: Hello, On 5/12/2009 we received a chargeback notification for Google Order # xxx in the amount of $0.99. This order is being disputed by your customer's credit card issuer. This particular order is NOT refundable in our system. Please do not attempt to refund this order. If a refund is appropriate, please let us know in a reply to this email, and we will process the refund on your behalf. Please do NOT ship this order if you have not already. If you ship after receiving this chargeback notification you will be liable for the chargeback and responsible for retrieving the order from your customer at your own expense. As part of our Chargeback Resolution Policy, Google will work to resolve the chargeback on your behalf. However, we require important information from you to help us in our effort. Reason for chargeback: Your customer is claiming they have not authorized this transaction. Please provide the following information by replying directly to this email no later than 5/26/2009: - Proof of Delivery/Proof of Service Received - Detailed shipping information including tracking number and shipping company - Screenshot from shipping carrier showing full ship-to address - Any additional information or correspondence you may have had with the customer If this information is not received by the above date, or if the information provided is insufficient, you will be responsible for the cost of the order, plus a $10 chargeback fee assessed by Google. For more information about our Chargeback Resolution Policy, please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 If you have any questions unrelated to evidence submission, please email them to checkoutchargebackinquir...@google.com. We appreciate your assistance as we work to resolve this issue. Sincerely, Robert The Google Checkout Team I had no idea what kind of information I can provide Google proving that my app was delivered since Google handles all of the charging and distribution of apps. I have zero control over how my apps are delivered and and billed except for setting the price and uploading it to Google. I reply saying I have no proof since this was an Android Market purchase and Google handled the entire transaction. I told them to just refund the user the $0.99 because I don't want to get a $10 charge for something I have no control over. Then today I get another email from Google Checkout: Hello Blake, As per your advice we have refunded the customer and debited your account for the order amount of $0.99 along with a $03.00 chargeback fee. Sincerely, Robert The Google Checkout Team Am I missing something here? Google is going to debit my account $3.99 for a purchase that made me $0.69? It is going to take 5 additional purchases just to cover my LOSS on this one transaction. I'm still not sure how a refund translated into a chargeback that cost me money. Or how I am responsible for a chargeback when Google controls the entire process of billing and distribution. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
[android-developers] Re: Publishing Paid Apps on Android Market Can Cost You Money
It's part of the Android distribution agreement. For apps less than $10, Google will automatically refund after a dispute and charge you back for $3.00. For apps of $10 or more, google will do an investigation: You may or may not get the charge-back, depending if the investigation determines that the customer was right or not. It's a trade-off. A $3.00 charge back is relatively low (for credit- card transactions), but it's virtually automatic. It's the cost of doing business! Tons of merchants that accept credit- card transactions have to deal with this. And the result is not always fair. What pisses me off a bit is that someone disputes the tiny bitty sum of $0.99! The only way i can see this being done by someone who is not a cheap- skate, is that a credit-card number got stolen and that all charges are automatically disputed. It could also be that a parent did not authorize the purchases of his/ her kids Who knows ... On Jun 3, 3:47 pm, Blake blakelapie...@gmail.com wrote: A few weeks ago I get an email from Google Checkout Chargebacks: Hello, On 5/12/2009 we received a chargeback notification for Google Order # xxx in the amount of $0.99. This order is being disputed by your customer's credit card issuer. This particular order is NOT refundable in our system. Please do not attempt to refund this order. If a refund is appropriate, please let us know in a reply to this email, and we will process the refund on your behalf. Please do NOT ship this order if you have not already. If you ship after receiving this chargeback notification you will be liable for the chargeback and responsible for retrieving the order from your customer at your own expense. As part of our Chargeback Resolution Policy, Google will work to resolve the chargeback on your behalf. However, we require important information from you to help us in our effort. Reason for chargeback: Your customer is claiming they have not authorized this transaction. Please provide the following information by replying directly to this email no later than 5/26/2009: - Proof of Delivery/Proof of Service Received - Detailed shipping information including tracking number and shipping company - Screenshot from shipping carrier showing full ship-to address - Any additional information or correspondence you may have had with the customer If this information is not received by the above date, or if the information provided is insufficient, you will be responsible for the cost of the order, plus a $10 chargeback fee assessed by Google. For more information about our Chargeback Resolution Policy, please visithttp://checkout.google.com/support/sell/bin/answer.py?answer=38147 If you have any questions unrelated to evidence submission, please email them to checkoutchargebackinquir...@google.com. We appreciate your assistance as we work to resolve this issue. Sincerely, Robert The Google Checkout Team I had no idea what kind of information I can provide Google proving that my app was delivered since Google handles all of the charging and distribution of apps. I have zero control over how my apps are delivered and and billed except for setting the price and uploading it to Google. I reply saying I have no proof since this was an Android Market purchase and Google handled the entire transaction. I told them to just refund the user the $0.99 because I don't want to get a $10 charge for something I have no control over. Then today I get another email from Google Checkout: Hello Blake, As per your advice we have refunded the customer and debited your account for the order amount of $0.99 along with a $03.00 chargeback fee. Sincerely, Robert The Google Checkout Team Am I missing something here? Google is going to debit my account $3.99 for a purchase that made me $0.69? It is going to take 5 additional purchases just to cover my LOSS on this one transaction. I'm still not sure how a refund translated into a chargeback that cost me money. Or how I am responsible for a chargeback when Google controls the entire process of billing and distribution. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers-unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
