date:20070410

That's what I do too and I do take a look at the Share application
properties form too to make sure that all the entries that are supposed to
be there specific to that application and patch you are installing have been
created or modified..

Another test I do is if there is more than one server that we are installing
on (e.g. Dev, QA, Prod), then I make sure that I choose similar installation
options so that the object count would remain the same for all instances..
Sometimes this though is not a good way of looking at it as more often than
not many sites do have server groups for QA and Prod but none for Dev, or
the same might stand good for other such options that might lead to creation
of a couple of more forms or a few more AL's or Filters.. But in case you
have an environment where you get the luxury of installing as identical
instances, the total counts of objects like Forms, AL's, Filters etc and
comparing them does help..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Tony Worthington
Sent: Tuesday, April 10, 2007 7:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...


I usually base everything on the log files.  And the HTML ones at that.  I
just look for red.  :-)

The Asset install won't complete sucessfully unless it's able to extend
the data model with those few extra classes.

-tony


--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Rick Cook [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
04/09/2007 04:00 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...






That seems to make sense.  Are there some non-standard validation
techniques
necessary, or do the defined ones (i.e. log files, etc.) seem to be
adequate?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Monday, April 09, 2007 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

I heard that doing the asset install first works something like a
validator
of your cmdb install.  i.e. if the asset extensions to the cmdb fail, you
know your cmdb is messed up.  If you get all the way through IM CM PM SLM
and then your CMDB extensions fail...

-tony


--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Rick Cook [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
04/09/2007 01:15 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...






**
Gareth, is the inverse true that if Asset is installed first, that forms
for other apps it creates would have to be modified by their parent
applications when it is their turn to be installed?  I'm trying to figure
out if we're robbing Peter to pay Paul, and where the biggest net win is.

Rick From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, April 09, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

**
Hello Gareth,

That certainly sounds like a good reason to install Asset immediatly after

CMDB install..

Thank you for your inputs..

Cheers

Joe D'Souza
Remedy Developer / Consultant,
Windward Consulting Group,
Virginia.


- Original Message 
From: Gareth Oliver [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Friday, April 6, 2007 6:21:29 AM
Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

**
Hi Joe/Chris,

One slight amendment to the below - during recent ITSM7 Install  Config
training it was recommended that the first ITSM7 application to be
installed (if full ITSM is being installed) should be Asset Management.

No technical reason, except that it will speed the time of the total
installation up - after the CMDB is installed, IM, PM, or CM will install
the AST forms across the CMDB. However when AM is installed  if it finds
existing AST forms it has to modify them. Alternatively if AM is installed

first it creates the AST forms and when subsequent apps are installed they

do not modify them. AM also installs one or two additional CMDB classes.

HTH,
Gareth

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Friday, 6 April 2007 6:28 AM
To: ARSList
Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

**
In order...

ARS 7.0.01 Patch 001
Admin and User  7.0.01 Patch 001 (do not install Crystal Reports part of
User or you cannot uninstall it)
Email engine  7.0.01 Patch 001
Mid-Tier  7.0.01 Patch 001
Flashboards  7.0.01
BMC Atrium CMDB 2.0.1 Patch 002 (there is now a Patch 003, supposedly)
Approval 7.0.01
Assignment 7.0.01
Incident Management 7.0.02
Problem Management 7.0.02
Change Management 7.0.02
Asset Management (we do not have)

Roles

Just to confirm...Roles were introduced in 6.0 correct?

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Re: Capture of Original CTI of Case/Task

You have two problems
 
1. Your Filter Run-If Qualification is firing on all modifications
- TR will always be $NULL$ unless the value is changing and it's changing to
something other than $NULL$...so when you are doing a compare of
'TR.Category' != 'Category' if the Category has not changed then your
qualification would then be $NULL$ != 'Category'...which would always be
trueunless Category was null...so you would want to either try
'TR.Category' != $NULL$ AND 'Category' != 'DB.Category' or you could just
drop the first part off of that qualification
 
2. any time you use a setfield from current screen of $Field$ you will
always get the current value.  If you want to set the fields with the values
in the DB then you will need to do a setfield from that same form doing a
query where 'Request ID' = $Request ID$ and set the fields from that record
return...
 
Let me know if I confused you even more

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Monday, April 09, 2007 7:23 PM
To: arslist@ARSLIST.ORG
Subject: Capture of Original CTI of Case/Task


** 
Hello Listers,
I need to be able to capture the original CTI of a HelpDesk Case if it is
changed.
I thought this would be rather simple and wrote a filter using TR. Values
with the below qualification.
 
('OrigCTIModified?' != Yes) AND ('TR.Category' != 'Category' OR 'TR.Type'
!= 'Type' OR 'TR.Item' != 'Item') OR ('TR.Type' != 'Type' OR 'TR.Item' !=
'Item') OR  ('TR.Item' != 'Item')
***Above qual is so that if any of the three change, we can capture original
cti***
 
My Set Fields Action was, if the qualification is met, then set the
'OrigCTIModified' Field to Yes, so filter wouldn't fire if the CTI was
changed again.
In the same set fields action, I had already created four character fields
and had them each set to 'Orig Category =  $Category$, 'Orig Type' = $Type$
and 'Orig Type' = $TYPE$. Thought I was cruising right along, did some
testing and discovered that the results I was getting in the 'Orig' fieds
were the NEW CTI values, rather than the original values. I have been
wracking my brain and can't figure out how to overcome this timing issue.
Anyone have any thoughts?
 
Thanks in Advance, :)
 
Jase Brandon 

Remedy Administration/Development 

Customer Support Systems Group

Desk - (615) - 320-4494

Cell   - (334) - 318-5426

[EMAIL PROTECTED]

 
DaVita Inc. __20060125___This posting was submitted with
HTML in it___ 

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Re: User tool abruptly closes the session.

2007-04-10 Thread Shawn Stonequist

List,
We are seeing the same issue as Girish. I do not believe this problem is
related to the Preference Server- we were on 4.5 until last September, and
we had been having this issue for at least 1 year prior to that. After
upgrading, we still see the issue. We just started using the Preference
Server, but this has not affected the frequency of the issue.
 
What we did notice was that our users that are on XP have never seen this
issue at all. Our users on WIN2K have this problem frequently (as many as 3
times in an hour). We aren't sure the OS is the key though, as our XP Users
don't use Remedy as much. As well, we've noticed that this occurs 95% of the
time when an Active Link's Set Fields action is run (maybe there is
something in the AL and this is only a coincidence).
 
Girish,
Do your XP users have this problem as well? Is it occurring when specific
actions are taken?
 
Shawn Stonequist
EMNS, Inc.
 

  _  

From: Dan Caissie [mailto:[EMAIL PROTECTED] 
Sent: Monday, April 09, 2007 6:25 AM
Subject: Re: User tool abruptly closes the session.


** 

Would this group click on Tool and then logon and change the Preference
server?

This is where I have seen this problem, if I do that I can expect the user
tool to crash as soon as I would go to save any thing.

I think this could be a bug of some sort.

 

Dan Caissie

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thimmanna, Girish
Sent: Monday, April 09, 2007 3:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: User tool abruptly closes the session.

 

Hi,

 

We are getting an error message : AR System User application has encountered
a problem and needs to be closed.

 We are sorry for the
inconvenience.

This error will close the session and we have to start a new session.

The OS on the desktop is :WIN XP/WIN 2K.

This is not happening to all users.Its only struck our FLS team.

The instances are not same.This could happen during any stage of logging a
incident/a click on any menu.

There is no problem in logging.Its only after that.

 

Regards,

 

Girish

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie
Sent: Thursday, April 05, 2007 6:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: User tool abruptly closes the session.

** 

Are you getting an error message or anything in the event log on the local
system?

Is this happing on a windows system?

Did you try to run the user tool on the AR server to see if there are
issues?

Could it be a network issue?

Workflow that's running that's closing all windows.

Logging?

 

Dan

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thimmanna, Girish
Sent: Thursday, April 05, 2007 11:34 AM
To: arslist@ARSLIST.ORG
Subject: FW: User tool abruptly closes the session.

 

 

Hi All, 

Please, Can anyone throw some light on this. 
Thanks in advance. 

Regards, 

Girish. 
__ 
From:   Thimmanna, Girish  
Sent:   Monday, April 02, 2007 10:59 AM 
To: arslist@ARSLIST.ORG 
Subject:User tool abruptly closes the session. 

 

Hi All, 

We have recently started facing this problem with the User tool. 
It seems like the whole of our FLS is caught with the same problem were the
User tool session ends abruptly. 
The Error says: 
The AR System User Application has encountered a problem and needs to be
closed. 
We have tried to use an latest patch update User installation. But doesn't
solve the problem. 
The User tool version presently used is 5.1.2 patch 1303. 

Any help is much appreciated. Thanks in advance. 

 

Regards, 
Girish. S .T 
Remedy Application Management Services 

 

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Re: Roles

7.0
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of L. J. Head
  Sent: Tuesday, April 10, 2007 11:01 AM
  To: arslist@ARSLIST.ORG
  Subject: Roles


  **
  Just to confirm...Roles were introduced in 6.0 correct?
  __20060125___This posting was submitted with HTML in
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Issues with online Compose/Send?

2007-04-10 Thread Shawn Stonequist

List,

For the past few weeks, I've noticed that anything I submit via the site's
Compose page has not been submitted to the list and seems to get lost,
even when I request a copy sent to myself.

Is anyone else seeing this, or just me?

Thx!
Shawn Stonequist
EMNS, Inc.

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Re: Roles

NoI'm running Deployable Applications in 6.3I'm pretty sure they
exist in 6.0 as well...but I know for certain that they weren't introduced
in ARS 7

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, April 10, 2007 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Roles


** 
7.0

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of L. J. Head
Sent: Tuesday, April 10, 2007 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Roles


** 
Just to confirm...Roles were introduced in 6.0 correct?
__20060125___This posting was submitted with HTML in
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Re: Roles

2007-04-10 Thread Shawn Rosenberry


The concept of roles were introduced in ARS 6; however, they weren't used in
out of the box applications such as Service Desk until version 7.

On 4/10/07, L. J. Head [EMAIL PROTECTED] wrote:


** NoI'm running Deployable Applications in 6.3I'm pretty sure
they exist in 6.0 as well...but I know for certain that they weren't
introduced in ARS 7

 --
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Joe D'Souza
*Sent:* Tuesday, April 10, 2007 9:33 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Roles


** 7.0

-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *L. J. Head
*Sent:* Tuesday, April 10, 2007 11:01 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Roles

** Just to confirm...Roles were introduced in 6.0 correct?
__20060125___This posting was submitted with HTML in
it___

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Re: Roles

Okthat's what I though...I was just looking for confirmation...thank
you.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shawn Rosenberry
Sent: Tuesday, April 10, 2007 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Roles


** The concept of roles were introduced in ARS 6; however, they weren't used
in out of the box applications such as Service Desk until version 7.


On 4/10/07, L. J. Head [EMAIL PROTECTED] wrote: 

** 
NoI'm running Deployable Applications in 6.3I'm pretty sure they
exist in 6.0 as well...but I know for certain that they weren't introduced
in ARS 7 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG  mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe
D'Souza
Sent: Tuesday, April 10, 2007 9:33 AM
To: arslist@ARSLIST.ORG  mailto:arslist@ARSLIST.ORG 
Subject: Re: Roles

 

** 
7.0

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
mailto:arslist@ARSLIST.ORG [EMAIL PROTECTED] Behalf Of L. J. Head
Sent: Tuesday, April 10, 2007 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Roles


** 
Just to confirm...Roles were introduced in 6.0 correct?
__20060125___This posting was submitted with HTML in
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Re: Roles

I could have sworn that ARS 6.3 didn't have the Roles form installed..
unless it was one of those things where you could import it using a def file
and enable the Roles functionality??

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Shawn Rosenberry
  Sent: Tuesday, April 10, 2007 11:54 AM
  To: arslist@ARSLIST.ORG
  Subject: Re: Roles

  ** The concept of roles were introduced in ARS 6; however, they weren't
used in out of the box applications such as Service Desk until version 7.

  On 4/10/07, L. J. Head [EMAIL PROTECTED] wrote:
**
NoI'm running Deployable Applications in 6.3I'm pretty sure they
exist in 6.0 as well...but I know for certain that they weren't introduced
in ARS 7

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Joe D'Souza
Sent: Tuesday, April 10, 2007 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Re: Roles

**
7.0
  -Original Message-
  From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of L. J. Head
  Sent: Tuesday, April 10, 2007 11:01 AM
  To: arslist@ARSLIST.ORG
  Subject: Roles

  **
  Just to confirm...Roles were introduced in 6.0 correct?
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Re: Oracle 9i to 10g upgrade issues?

2007-04-10 Thread Sabyson Fernandes

Melissa,

On ARS 6.0.3, you still need to connect to the Oracle
10 database using the Oracle 9iR2 client. Check your
ar.conf (Unix) or ar.cfg (Windows) for the DB-home
directory and point this to the location of where you
have the Oracle 9i client installed.

Hope this helps.

Saby

 
--- Roney Samuel Varghese [EMAIL PROTECTED] wrote:

 Dear Melissa,
 I believe you have the mapped
 the new instances and the
 directory names. Check the path as Steve has rightly
 pointed out. Also check
 the tnsnames.ora file for any incorrect connection
 strings. Hope this helps.
 
 Regards,
 Roney Samuel Varghese
 
 
 
 On 4/9/07, Steve Waller
 [EMAIL PROTECTED] wrote:
 
  one the ar config will need to pointed to the
 correctly installed
  oracale client on you AR server. Something like
 this
 
  ORACLE_HOME: D:\oracle\product\10.2.0\client_1
  PATH: ORACLE_HOME/bin
 
  If the client is not properly installed or the
 Registry is not cleaned
  of the old client data the system can not connect
 properly to the
  database. It will think you are running ora 9i.
 
 
  -Original Message-
  From: Action Request System discussion
 list(ARSList)
  [mailto:[EMAIL PROTECTED] On Behalf Of
 melreed95
  Sent: Monday, April 09, 2007 8:42 AM
  To: arslist@ARSLIST.ORG
  Subject: Oracle 9i to 10g upgrade issues?
 
  We are running ARS 6.3 patch 20 and need to
 upgrade our database to
  Oracle 10g from 9i.  When you do this, you can't
 install Oracle on top
  of the previous version.  Now that we have Oracle
 upgraded, remedy can't
  find the database.  Has anyone had issues with
 this kind of an upgrade?
  Apparently Remedy hardcodes Oracle information
 that we will need to
  change.  Any ideas?
 
  Thanks!
  Melissa
 
 


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Food fight? Enjoy some healthy debate 
in the Yahoo! Answers Food  Drink QA.
http://answers.yahoo.com/dir/?link=listsid=396545367

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Feedback: BMC Atrium CMDB 2.0: Implementation Best Practices

2007-04-10 Thread Christian Rom

I would appreciate some feedback from those of you who have recently
attended
 
BMC Atrium CMDB 2.0: Implementation Best Practices
 
Was the class worth it ?
Does it teach enough to configure CMDB 2.0 and to use EIE to get data from
other sources.
Is it more than a high-level overview of the CMDB ?
 
Please contact me offline (off-list).
 
Rgds,
 
Christian H. Rom
Schlumberger - Service Desk Engineering
 

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Moved Date and Time to DateTime

2007-04-10 Thread Frank Caruso


Seems like this would be easy but cannot seem to get it ..

Have a Date field and a Time field and want to take both values and make a
DateTime field using a filter.

--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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Re: Problem adding test users to version 7

2007-04-10 Thread Morrison, David A.

Thanks for the reply.  I had been able to add users directly from the
Admin Console in the Windows User client until the other day.

 I checked the log and the only message of interest was this:

 /* Tue Apr 10 2007 09:23:49.2810 */INSERT INTO T22
(C108,C104,C101,C8,C2,C179,C7,C109,C110,C3,C5,C6,C1) VALUES
(0,'1050;','Mark Manager','Mark
Manager','Demo','AG0050568A47EE5Y8bRgNndOxgePkB',0,0,0,1176211429,'Demo'
,1176211429,'008')

 /* Tue Apr 10 2007 09:23:49.2810 */* WARNING * The statement has been
terminated.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, April 10, 2007 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem adding test users to version 7

It may be that oter forms are having entries created. I would suggest
that you use the standard configuration method which is to add new uers
through the People form. If the problem still occurs you will need to do
AL filter and possibly SQL logging. 

 
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 10 Apr 2007 9:40 AM
Subject: Problem adding test users to version 7

Good morning.

 While hoping to upgrade to AR 7 this summer, I am having a strange
problem while testing version 7.  I have installed the demo version of
AR 7 on a test server using MS SQL 2005.  Initially it seemed to work
quite well while leaning some of the new screens.  I added a few users
and groups successfully.  However after a short period of evaluation the
system would not let me add any new users.  I know about the demo limit
of three write licenses, however it will not allow any type of user to
be added. I can remove users and edit existing ones, but when I try to
add a new one no matter what I put in the required fields I get this
error message:

 ARERR [382] The value(s) for this entry violate a unique index that
has been defined for this form.

 I have checked the User form in the Admin tool, but according to Form
Properties there is no unique index??

I do a clear all fields before typing in the required data also.

I have searched in the Knowledgebase on the BMC web site and have also
searched the archives of the list, but could not find any possible
solution.  I did turn on the logs but found no help there.  I am not
very familiar with SQL as it appears to be some kind of possible
corruption in the database.  Any ideas or suggestions would be greatly
appreciated! 

Thanks in advance. 

David

East Tennessee State University


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Re: Remedy+LDAP (Novell eDirectory)

AREA basically does a validation call to the LDAP database. It doesn't
'read' the user password that is stored in LDAP but sends the authentication
info to LDAP, which responds back to the AR System on weather or not the
user credentials are valid or invalid..

ARDBC reads data from the LDAP database.

Let me try to answer some of your questions... look below for my responses..

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Kevin Murray
Sent: Tuesday, April 10, 2007 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Remedy+LDAP (Novell eDirectory)


Hi All,

Environment: ARSystem 6.3 Patch 20, HPUX 11i, Oracle 9i currently using
ARSystem
authentication

We are planning to implement the LDAP plugins (both AREA and ARDBC) to
connect
to the corporate Novell eDirectory (Recent Version - tbc), running on
separate
hardware.

Our eDirectory team are keen to understand the logic behind the supplied
plug-ins i.e what specific function calls, does it use when interacting with
eDirectory, and what attributes does it interact with?

I'm specifically interested in the AREA plugin, the ARDBC is very much
specific
to what you include in the vendor form?

e.g.

Does the plugin increment the Bad Password counter attribute? In my
experience
No, this is managed centrally by LDAP

Joe - Yes it does.. if you keep entering bad passwords, your account in the
AD will be locked out after max allowed wrong attempts

Does the plugin update the last logged on attribute? In my experience no,
this
is managed centrally by LDAP

Joe - Yes it would, but I haven't personally confirmed it. In my opinion
everytime there is a validation against the LDAP database, it is treated as
a login. This would in effect modify that attribute.

Does the plugin implement password history? Don't know, but don't think it's
really relevant as the password is not set through Remedy
managed centrally again through eDirectory

Joe - Remedy doesn't store passwords and passwords are managed only at the
AD. So there is no question about maintaining password history within
Remedy..

Does the plugin update the loginGraceLimit? Don't know
Joe - Not sure..

Does the plugin update the loginGraceRemaining? Don't know
Joe - Not sure..

Setting-up the integration should be OK, completed it before elsewhere
however
never had anyone ask me the above before. I don't think providing them with
the
remedy manual/knowledge base material will work.

The documentation provided in the guides/knowledge base are all very
ARSystem
centric.

The eDirectory team are also suggested we could switch in the a Novell API
solution? Has anyone done something along these lines with Remedy (instead
of
using the supplied AREA/ARDBC plugins)?

Any information appreciated.

Kind Regards,
Kevin
--
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10:59 PM

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Re: Slow responses

2007-04-10 Thread Den Fong

Joe
 
We are experiencing the same issues.  The only thing I found was this white 
paper 
 
http://www.bmc.com/supportu/documents/57/51/65751/65751.pdf 
 
Den

 Soria, Joe [EMAIL PROTECTED] 3/30/2007 11:01 AM 
Listers,

I am baffled here and need some guidance. 

We are running ARS 6.3 patch 20 on solaris. The user community experiences 
extreme slowness when submitting on any form. We have verified that there is no 
latency on our network, we have also verified that our database is performing 
at a very good rate. Our app server and db server reside on the same subnet. I 
have performed client side logging, as well as filter/sql/api logging. Both our 
app server and db server are experience low load on both cpu  memory. I am not 
seeing any significant load of transactions nor have I been able to isolate the 
slowness. I have rtfm and am coming to you as a last resort (before calling 
support, argh). Any ideas on troubleshooting this is greatly appreciated. 

Joe

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Re: ITSM 7.x: Install and Config

2007-04-10 Thread Luebbe, Tom

I would not recommend the class at all.  I took it and spent three days
just doing the installs.  The lecture was not in line with what we were
doing the lab's on as the installers took forever to complete.  And this
is with brand new machines with 4GB's of memory.  The class was geared
for someone that needs their hand held during an install.  Plus, it was
all Windows based installs, which does nothing for someone that runs
Solaris and Sybase.  
 
The course material consists of two thick books.  We ended up doing the
last book in 1 1/2 days.  I wanted more config than installing.  We
did not have any time to see what this does in the lab.  They need to
have this class broken up into two different classes.  If they want to
continue to do it this way, then they need to somehow fake the
installs by doing it via a flash program, and have the products already
installed on the system.  Applying the DSL data took a 1 1/2 days!
 
I know, not on your topic of getting people to go to the class, but I
would save your money for another class.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gwenn Cross
Sent: Wednesday, April 04, 2007 8:05 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.x: Install and Config


** 
Is anyone interested in trying to get BMC to offer the IT Service
Management 7.x: Installing and Configuring class (course code:
RSMG-SMIC-0700) 
here in ATL? They only need 4 people to put it on the schedule...me
being the first...only need 3 moreanyone interested? 
__20060125___This posting was submitted with HTML in
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Re: Moved Date and Time to DateTime

I haven't tried this but might help giving it a shot.. Create 2 display only
character fields and copy the values of the Date field and the Time field
into the character fields.. Have a 3rd display only character field and in
this one, construct the whole date string, and copy the value of this
constructed string to the Date time field..

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso
  Sent: Tuesday, April 10, 2007 2:41 PM
  To: arslist@ARSLIST.ORG
  Subject: Moved Date and Time to DateTime


  ** Seems like this would be easy but cannot seem to get it ..

  Have a Date field and a Time field and want to take both values and make a
DateTime field using a filter.

  --
  Frank Caruso
  Specific Integration, Inc.
  Senior Remedy Engineer, ITIL Foundation Certified
  www.specificintegration.com
  703-376-1249 __20060125___This posting was submitted
with HTML in it___
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Re: Remedy+LDAP (Novell eDirectory)


The eDirectory team are also suggested we could switch in the a
Novell API solution? Has anyone done something along these lines with
Remedy (instead of using the supplied AREA/ARDBC plugins)?

You could write your own AREA plugin that uses the Novell API for all
directory calls.  This would probably be the best route to accomplish
all the things your Novell people are asking, if you or they have the
skills to write the plugin.  The AREA plugins are written in C, so you
would need to use the Novell C api to write the plugin.

Just keep in mind that the area plugin is a interface that implements
a specific set of calls, you can do whatever you want within these
calls (increment counter x, perform the authentication using api z,
etc.).

Axton Grams

On 4/10/07, Kevin Murray [EMAIL PROTECTED] wrote:

Hi All,

Environment: ARSystem 6.3 Patch 20, HPUX 11i, Oracle 9i currently using ARSystem
authentication

We are planning to implement the LDAP plugins (both AREA and ARDBC) to connect
to the corporate Novell eDirectory (Recent Version - tbc), running on separate
hardware.

Our eDirectory team are keen to understand the logic behind the supplied
plug-ins i.e what specific function calls, does it use when interacting with
eDirectory, and what attributes does it interact with?

I'm specifically interested in the AREA plugin, the ARDBC is very much specific
to what you include in the vendor form?

e.g.

Does the plugin increment the Bad Password counter attribute? In my experience
No, this is managed centrally by LDAP
Does the plugin update the last logged on attribute? In my experience no, this
is managed centrally by LDAP
Does the plugin implement password history? Don't know, but don't think it's
really relevant as the password is not set through Remedy
managed centrally again through eDirectory
Does the plugin update the loginGraceLimit? Don't know
Does the plugin update the loginGraceRemaining? Don't know

Setting-up the integration should be OK, completed it before elsewhere however
never had anyone ask me the above before. I don't think providing them with the
remedy manual/knowledge base material will work.

The documentation provided in the guides/knowledge base are all very ARSystem
centric.

The eDirectory team are also suggested we could switch in the a Novell API
solution? Has anyone done something along these lines with Remedy (instead of
using the supplied AREA/ARDBC plugins)?

Any information appreciated.

Kind Regards,
Kevin


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Re: ITSM 7.x: Install and Config

2007-04-10 Thread Rick Cook

Tom, I just took this class, and in all fairness to BMC, did not have the
same experience that you did.  Our installs were pretty much done by EOD
Tuesday, and we had some time left over Friday after going through the
config stuff.  By not installing the DSL until the second (or subsequent)
application install, it really sped things up.  I really think a lot of it
comes down to the instructor, and when the course was/is taken - it's in a
constant state of improvement.
 
I would like to see some UNIX environments at least discussed more, too, but
that's hard to do in a classroom setting.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luebbe, Tom
Sent: Tuesday, April 10, 2007 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x: Install and Config


** 
I would not recommend the class at all.  I took it and spent three days just
doing the installs.  The lecture was not in line with what we were doing the
lab's on as the installers took forever to complete.  And this is with brand
new machines with 4GB's of memory.  The class was geared for someone that
needs their hand held during an install.  Plus, it was all Windows based
installs, which does nothing for someone that runs Solaris and Sybase.  
 
The course material consists of two thick books.  We ended up doing the last
book in 1 1/2 days.  I wanted more config than installing.  We did not
have any time to see what this does in the lab.  They need to have this
class broken up into two different classes.  If they want to continue to do
it this way, then they need to somehow fake the installs by doing it via a
flash program, and have the products already installed on the system.
Applying the DSL data took a 1 1/2 days!
 
I know, not on your topic of getting people to go to the class, but I would
save your money for another class.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gwenn Cross
Sent: Wednesday, April 04, 2007 8:05 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.x: Install and Config


** 
Is anyone interested in trying to get BMC to offer the IT Service Management
7.x: Installing and Configuring class (course code: RSMG-SMIC-0700) 
here in ATL? They only need 4 people to put it on the schedule...me being
the first...only need 3 moreanyone interested? 
__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___ 

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Re: Feedback: BMC Atrium CMDB 2.0: Implementation Best Practices

2007-04-10 Thread Rick Cook

Christian, I just recently took this class, too, and while I think you would
have enough to implement CMDB, they were admittedly light on the
EIE/discovery stuff.  They did cover the topic (most of a day, I think), but
admitted that there were far too many details to cover that facet of the
topic completely in that class.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Christian Rom
Sent: Tuesday, April 10, 2007 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Feedback: BMC Atrium CMDB 2.0: Implementation Best Practices


** 
I would appreciate some feedback from those of you who have recently
attended
 
BMC Atrium CMDB 2.0: Implementation Best Practices
 
Was the class worth it ?
Does it teach enough to configure CMDB 2.0 and to use EIE to get data from
other sources.
Is it more than a high-level overview of the CMDB ?
 
Please contact me offline (off-list).
 
Rgds,
 
Christian H. Rom
Schlumberger - Service Desk Engineering
 
__20060125___This posting was submitted with HTML in
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Re: RESOLVED Re: Load Balancing Issues

2007-04-10 Thread W Scott Russell

Frank,

Which switch was causing the issue? I am seeing a similar problem at our
site and have confirmed that the load balancer is set correct and am not
sure what else to check.

Scott

On 4/6/07, Frank Caruso [EMAIL PROTECTED] wrote:

** The load balancer was set to timeout in 60 minutes, that was confirmed.
However, the switch the ARS servers were coming through was set to timeout
in 5 minutes (tcp age of 5 minutes).

Thanks to all who responsded.

On 4/5/07, Bradford Bingel [EMAIL PROTECTED] wrote:

** Because the log files confirm it takes 35-40 seconds for anything to
hit the AR System, seems to indicate an issues with the load balancer. I
agree with Fred that the sticky timeout setting is a prime suspect. You
might also do a traceroute, just to make sure the routing path between your
users and the load balancer (and between the load balancer and the AR System
servers) is what you expect. Check the timings for each hop. Any layer 2
switches (e.g., Catalyst 5500/6500) out there making lookup calls to a
router or RSM/MSM blade?

You didn't mention . . . how's the response time from the AR System
server, back to the user?

-- Bing

Bradford Bingel (Bing)
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)

--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Joe DeSouza
*Sent:* Wednesday, April 04, 2007 1:17 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Load Balancing Issues

** Fred,

You just might be right.. I had that issue on a recent engagement and
reconfiguring the sticky timeout did work for us..

Joe

- Original Message
From: Grooms, Frederick W [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, April 4, 2007 2:01:15 PM
Subject: Re: Load Balancing Issues

** Also have them check the sticky timeout setting of the Load
Balancer (the length of time the LB maintains a list of who goes to which
server).

It almost sounds like they are timing out in the LB and it is having to
determine which server they go to again.

Fred

--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Wednesday, April 04, 2007 12:06 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Load Balancing Issues

** Frank, the first thing I would check is the network routing and the
authentication settings on the load balancer.

*Rick*
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Frank Caruso
*Sent:* Wednesday, April 04, 2007 9:04 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Load Balancing Issues

** I am posting this for another client so I do not have complete
details but am hoping somebody may have thoughts on the issue ...

Env: ARS 7 ITSM V7, Windows 2003 Servers (3 of them in Server Group)

Issue:
Log in through the User tool and hit the load balancer. Load balancer
quick passes them off to 1 of 3 ARS servers. No problem. If user remains
IDLE for about 10 minutes and then tries to do anything they must wait about
35 to 40 seconds to get a response from ARS.

The developers on the ARS side have captured server side log files and
confirm that the delay is not on the ARS side. It takes 35-40 seconds for
anything to hit ARS and when it does it completes immediately.

Any thoughts are appreciated.

--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

__20060125___This posting was submitted with HTML in
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Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted
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Re: ITSM 7.x: Install and Config

2007-04-10 Thread Kulkarni, Gururaj

I think it was a waste of time/money since most of the questions were not 
answered and could not cover SLM etc.

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of Rick Cook
Sent: Tuesday, April 10, 2007 2:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x: Install and Config

** 
Tom, I just took this class, and in all fairness to BMC, did not have the same 
experience that you did.  Our installs were pretty much done by EOD Tuesday, 
and we had some time left over Friday after going through the config stuff.  By 
not installing the DSL until the second (or subsequent) application install, it 
really sped things up.  I really think a lot of it comes down to the 
instructor, and when the course was/is taken - it's in a constant state of 
improvement.

I would like to see some UNIX environments at least discussed more, too, but 
that's hard to do in a classroom setting.

Rick 
  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Luebbe, Tom
Sent: Tuesday, April 10, 2007 12:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.x: Install and Config

** 
I would not recommend the class at all.  I took it and spent three days just 
doing the installs.  The lecture was not in line with what we were doing the 
lab's on as the installers took forever to complete.  And this is with brand 
new machines with 4GB's of memory.  The class was geared for someone that needs 
their hand held during an install.  Plus, it was all Windows based installs, 
which does nothing for someone that runs Solaris and Sybase.  

The course material consists of two thick books.  We ended up doing the last 
book in 1 1/2 days.  I wanted more config than installing.  We did not have 
any time to see what this does in the lab.  They need to have this class 
broken up into two different classes.  If they want to continue to do it this 
way, then they need to somehow fake the installs by doing it via a flash 
program, and have the products already installed on the system.  Applying the 
DSL data took a 1 1/2 days!

I know, not on your topic of getting people to go to the class, but I would 
save your money for another class.

  _  

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gwenn Cross
Sent: Wednesday, April 04, 2007 8:05 AM
To: arslist@ARSLIST.ORG
Subject: ITSM 7.x: Install and Config

** 
Is anyone interested in trying to get BMC to offer the IT Service Management 
7.x: Installing and Configuring class (course code: RSMG-SMIC-0700) 
here in ATL? They only need 4 people to put it on the schedule...me being the 
first...only need 3 moreanyone interested? 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___ 

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Re: RESOLVED Re: Load Balancing Issues

2007-04-10 Thread Frank Caruso

Looking back at the email from our network guy, he says it was the switch
that the servers were plugged directly into. Not sure if I can be more
specific than that.

On 4/10/07, W Scott Russell [EMAIL PROTECTED] wrote:

** Frank,

Which switch was causing the issue? I am seeing a similar problem at our
site and have confirmed that the load balancer is set correct and am not
sure what else to check.

Scott

On 4/6/07, Frank Caruso [EMAIL PROTECTED] wrote:

** The load balancer was set to timeout in 60 minutes, that was
confirmed. However, the switch the ARS servers were coming through was set
to timeout in 5 minutes ( tcp age of 5 minutes).

Thanks to all who responsded.

On 4/5/07, Bradford Bingel [EMAIL PROTECTED] wrote:

** Because the log files confirm it takes 35-40 seconds for anything
to hit the AR System, seems to indicate an issues with the load balancer. I
agree with Fred that the sticky timeout setting is a prime suspect. You
might also do a traceroute, just to make sure the routing path between your
users and the load balancer (and between the load balancer and the AR System
servers) is what you expect. Check the timings for each hop. Any layer 2
switches ( e.g., Catalyst 5500/6500) out there making lookup calls to
a router or RSM/MSM blade?

You didn't mention . . . how's the response time from the AR System
server, back to the user?

-- Bing

Bradford Bingel (Bing)
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)

--
*From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
] *On Behalf Of *Joe DeSouza
*Sent:* Wednesday, April 04, 2007 1:17 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Load Balancing Issues

** Fred,

You just might be right.. I had that issue on a recent engagement and
reconfiguring the sticky timeout did work for us..

Joe

- Original Message
From: Grooms, Frederick W [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wednesday, April 4, 2007 2:01:15 PM
Subject: Re: Load Balancing Issues

** Also have them check the sticky timeout setting of the Load
Balancer (the length of time the LB maintains a list of who goes to which
server).

It almost sounds like they are timing out in the LB and it is having
to determine which server they go to again.

Fred

--
*From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
] *On Behalf Of *Rick Cook
*Sent:* Wednesday, April 04, 2007 12:06 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Load Balancing Issues

** Frank, the first thing I would check is the network routing and the
authentication settings on the load balancer.

*Rick*
--
*From:* Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
] *On Behalf Of *Frank Caruso
*Sent:* Wednesday, April 04, 2007 9:04 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Load Balancing Issues

** I am posting this for another client so I do not have complete
details but am hoping somebody may have thoughts on the issue ...

Env: ARS 7 ITSM V7, Windows 2003 Servers (3 of them in Server Group)

Any thoughts are appreciated.

--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

__20060125___This posting was submitted with HTML
in it___

--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted
with HTML in it___

__20060125___This posting was submitted with HTML in
it___

--
Frank Caruso

Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

2007-04-10 Thread Guillaume Rheault

I would like to go one step further than just checking for object counts and 
log files. It would be really nice and helpful to have a definitions file of 
the vanilla module, or combination of modules, and being able to do an object 
comparison, for instance with the Migrator tool, or some other similar tool 
than can compare workflow. This is exactly what I did to certify a CMDB 
upgrade from 1.0 to 1.1 patch 2, I believe, last year during a project: I had 
requested support the definitions files for a vanilla CMDB at the latest 
patched version at that time and support was very kind and helpful and provided 
me with the definitions file, and I used Migrator to compare the actual CMDB 
workflow. I did find a couple of filter actions that did not match exactly, 
even though the log files did not show any errors, neither the HTML file. Of 
course I could have installed a vanilla CMDB in another environment, and do the 
comparison there, but it was just easier and more formal to get the definitions 
from support to be able to prove to management that the CMDB upgrade was 
successful (after fixing the couple of filters that did not match). So to 
summarize, it would be really helpful if, specially for upgrades, there was an 
automagic method to compare the code (workflow) to make sure  everything that 
should be there is there. Maybe a stripped down version of the migrator could 
be used for such purpose and be part of the install/upgrade process...

Guillaume




From: Joe D'Souza
Sent: Tue 04/10/07 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...


That's what I do too and I do take a look at the Share application
properties form too to make sure that all the entries that are supposed to
be there specific to that application and patch you are installing have been
created or modified..

Another test I do is if there is more than one server that we are installing
on (e.g. Dev, QA, Prod), then I make sure that I choose similar installation
options so that the object count would remain the same for all instances..
Sometimes this though is not a good way of looking at it as more often than
not many sites do have server groups for QA and Prod but none for Dev, or
the same might stand good for other such options that might lead to creation
of a couple of more forms or a few more AL's or Filters.. But in case you
have an environment where you get the luxury of installing as identical
instances, the total counts of objects like Forms, AL's, Filters etc and
comparing them does help..

Joe

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Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...

On a slightly different topic, I just learnt a while ago that keeping the
server in 'Admin Mode Only' as per the recommendation on the install guides
causes the install of Asset Mngt to fail. I'm in the process of rerunning
the install after taking the server off Admin mode only..

Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Guillaume Rheault
Sent: Tuesday, April 10, 2007 7:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.1, CMDB 2.0.1 and version 7 apps...


**
I would like to go one step further than just checking for object counts and
log files. It would be really nice and helpful to have a definitions file of
the vanilla module, or combination of modules, and being able to do an
object comparison, for instance with the Migrator tool, or some other
similar tool than can compare workflow. This is exactly what I did to
certify a CMDB upgrade from 1.0 to 1.1 patch 2, I believe, last year
during a project: I had requested support the definitions files for a
vanilla CMDB at the latest patched version at that time and support was very
kind and helpful and provided me with the definitions file, and I used
Migrator to compare the actual CMDB workflow. I did find a couple of filter
actions that did not match exactly, even though the log files did not show
any errors, neither the HTML file. Of course I could have installed a
vanilla CMDB in another environment, and do the comparison there, but it was
just easier and more formal to get the definitions from support to be able
to prove to management that the CMDB upgrade was successful (after fixing
the couple of filters that did not match). So to summarize, it would be
really helpful if, specially for upgrades, there was an automagic method to
compare the code (workflow) to make sure  everything that should be there is
there. Maybe a stripped down version of the migrator could be used for such
purpose and be part of the install/upgrade process...

Guillaume
--
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.446 / Virus Database: 269.0.0/754 - Release Date: 4/9/2007
10:59 PM

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Re: Form Appearance

Hi Carey,

It's actually my case. Yeah I had followed ya advice. I look for the active
link RR:SHR-OpenNewRequestForm04 and refresh all the value in it and
BAMM..it works then. Thanks for the pointers. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Tuesday, April 10, 2007 11:58
To: arslist@ARSLIST.ORG
Subject: Re: Form Appearance

Shweta,

  Make sure you altered the correct view.

  Trace the workflow. Verify that the active link opens the form with
a view. Check that view for it's display settings.

  Another way to verify that you have the right view is to move a
field on the view. If you see the field in the new location then you
also know that you have the right view too.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


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Unable to display out-of-the-box flashboard-ARERR[623] Authentica tion failed -


My dear listers,

After installing the mid-tier, I set the same Mid-Tier Administration
Password at the followings :
(1) Server Information -Connection setting in admin tool,
(2) In Mid tier Remedy Configuration Tool- AR Server Setting - Admin
Password

When I relogin to Remedy User, all those flashboard at the side of the
Helpdesk console encountered these msgs 
ARERR[623] Authentication failed. 

When I change back item (1) and (2) above to blank password, then the
flashboard work. 

It's not advisable to leave the Mid-Tier Admin password blank, am I right?
But when I set the password, then the flashboard don't works. Is there any
other steps that I missed?

Can anyone advice how to resolve this issue?



Best Regards,
Siti Hawa Bee
My Favourite Quote  No person can be a great leader unless he takes genuine
joy in successes of those under him - W A Nance



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Re: Email not sent out


Dear Axton,

 

I had actually leaved it blank first cuz somehow I just dun feel right in
editing the file directly with the password. 

And the part you mentioned 'If you do modify the files directly, you need to
signal the owning process to reread the new config values.  This is
typically done with arsignal for arserver and a kill for emaild.' , what
does this signal refer to?



By the way I noticed that if there's a password, normally in the .conf or in
emaildaemon.properties, the password field will not display the exact
password in the file am I right? The password will be in some form of
asterisk or encrypted characters. 

Will reinstallation of AR Email works? Will there be any implication if I
were to reinstalled AR email again or reinstall AR Email with the patch?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, April 03, 2007 11:39
To: arslist@ARSLIST.ORG
Subject: Re: Email not sent out

 

** Don't fret, the hard part is knowing where to look and what to do.  Email
and flashboards just need to be updated to use the same password as
arserver.  The commands are outlined to do this in the article; just make a
backup of the config files before running the program to update the files (
server.conf and emaildaemon.properties).

Axton Grams

On 4/2/07, Siti Hawa Bee SHAIK FARID 
mailto:[EMAIL PROTECTED]  [EMAIL PROTECTED]
wrote:

** 

*gulp* Thanks Axton for the explanation. I will try to digest what you had
said and those explanatory notes from the URL you gave. 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
Axton
Sent: Monday, April 02, 2007 21:18
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Email not sent out

** It can be edited directly, but I do not know what reversible encryption
alg they used to generate the value that is used to store the password.  I
am not sure that they use the same alg between the ar.conf and
emaildaemon.properties file, but they may.  Do keep in mind that there are
numerous other places that this password is referenced in addition to the
email engine.  I covered them all in the linked article (excluding any
references within application - e.g., ITSM7/CMDB).

If you do modify the files directly, you need to signal the owning process
to reread the new config values.  This is typically done with arsignal for
arserver and a kill for emaild.
Axton Grams 

On 4/2/07, Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]  wrote: 

** 

Hi Axton, many thanks for the link. 

 

Sorry, but would like to clarify, can the password be edited directly in cfg
file or in the email daemon?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
Axton
Sent: Monday, April 02, 2007 11:23
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Email not sent out

** http://arswiki.org/wiki/Securing_ARS#AREmail_Updates
http://arswiki.org/wiki/Securing_ARS#AREmail_Updates  



This outlines setting the app svc password using the email jar.

Axton Grams

On 4/1/07, Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]  wrote: 

** 

Dear Listers,

 

Good news, I had managed to solved this problem. 

 

It seems that AREmail is checking on the Application Service Password. 

 

Initially, I had installed AR email without application service password.
After everything is up and running, and due to security reason, I had set
Application Service Password at Server Information in Admin Tool. Then, the
problem surfaced. 

 

So now my concern is, I cannot just leave the Application Service PAssword
.BLANK , am i right. However, if i were to indicate the password, then my
email messages will not go thru. So where else to configure for AREmail if i
were to indicate Application Service password?

 

Is there any implication if i were to leave the password as Blank?

 

Copy Anoop : Thanks for replying. l I had checked and did not find the file
u mentioned.

 

  

__20060125___This posting was submitted with HTML in
it___


UOB EMAIL DISCLAIMER
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the information as confidential and not misuse, copy, disclose, distribute or 
retain the information in any way that amounts to a breach of confidentiality. 
If you are not the intended recipient, please delete all copies of this email 
from your computer system. As the integrity of this message cannot be 
guaranteed, neither UOB nor any entity in the UOB Group shall be responsible 
for the contents. Any opinion in this email may not necessarily represent the 
opinion of UOB or any entity in the UOB Group.

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Re: Email not sent out


When I said signal, I was referring to posix signals and the arsignal (which
relates to arserver):
http://www.jaluna.com/doc/c5/html/Overview/x5408.html
http://www.lynuxworks.com/products/posix/signals.php3

This will not apply if you are in a windows environment.  In windows, you
get 1 signal, and that's the stop button in the Services console.

YMMV with the different remedy programs as far as their signal handling (e.g.,
eie only responds to a signal 9).

You can reinstall the email engine, but keep in mind it will overwrite the
defs that relate to the email engine.  Not a problem if you haven't changed
anything on those forms.

Axton Grams

On 4/10/07, Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED]
wrote:


**

Dear Axton,



I had actually leaved it blank first cuz somehow I just dun feel right in
editing the file directly with the password.

And the part you mentioned 'If you do modify the files directly, you need
to signal the owning process to reread the new config values.  This is
typically done with arsignal for arserver and a kill for emaild.' , what
does this signal refer to?

 By the way I noticed that if there's a password, normally in the .conf or
in emaildaemon.properties, the password field will not display the exact
password in the file am I right? The password will be in some form of
asterisk or encrypted characters.

Will reinstallation of AR Email works? Will there be any implication if I
were to reinstalled AR email again or reinstall AR Email with the patch?


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Tuesday, April 03, 2007 11:39
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out



** Don't fret, the hard part is knowing where to look and what to do.
Email and flashboards just need to be updated to use the same password as
arserver.  The commands are outlined to do this in the article; just make a
backup of the config files before running the program to update the files (
server.conf and emaildaemon.properties).

Axton Grams

On 4/2/07, *Siti Hawa Bee SHAIK FARID*  [EMAIL PROTECTED]
wrote:

**

*gulp* Thanks Axton for the explanation. I will try to digest what you had
said and those explanatory notes from the URL you gave.


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Monday, April 02, 2007 21:18
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out

** It can be edited directly, but I do not know what reversible encryption
alg they used to generate the value that is used to store the password.  I
am not sure that they use the same alg between the ar.conf and
emaildaemon.properties file, but they may.  Do keep in mind that there are
numerous other places that this password is referenced in addition to the
email engine.  I covered them all in the linked article (excluding any
references within application - e.g., ITSM7/CMDB).

If you do modify the files directly, you need to signal the owning process
to reread the new config values.  This is typically done with arsignal for
arserver and a kill for emaild.
Axton Grams

On 4/2/07, *Siti Hawa Bee SHAIK FARID* [EMAIL PROTECTED]
wrote:

**

Hi Axton, many thanks for the link.



Sorry, but would like to clarify, can the password be edited directly in
cfg file or in the email daemon?


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Monday, April 02, 2007 11:23
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out

** http://arswiki.org/wiki/Securing_ARS#AREmail_Updates



This outlines setting the app svc password using the email jar.

Axton Grams

On 4/1/07, *Siti Hawa Bee SHAIK FARID* [EMAIL PROTECTED]
wrote:

**

Dear Listers,



Good news, I had managed to solved this problem.



It seems that AREmail is checking on the Application Service Password.



Initially, I had installed AR email without application service password.
After everything is up and running, and due to security reason, I had set
Application Service Password at Server Information in Admin Tool. Then, the
problem surfaced.



So now my concern is, I cannot just leave the Application Service PAssword
.BLANK , am i right. However, if i were to indicate the password, then my
email messages will not go thru. So where else to configure for AREmail if i
were to indicate Application Service password?



Is there any implication if i were to leave the password as Blank?



Copy Anoop : Thanks for replying. l I had checked and did not find the
file u mentioned.




 __20060125___This posting was submitted with HTML
in it___ UOB EMAIL DISCLAIMER
Any person receiving this email and any attachment(s) contained, shall
treat the information as confidential and not misuse, copy, disclose,
distribute or retain the information in any way that

Re: Email not sent out

Really? Cuz I have modified some AR notification filters to indicate Email
template and had created new filters as well. 

Any issue if I just leave it blank? What are the risk to tat?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, April 11, 2007 10:38
To: arslist@ARSLIST.ORG
Subject: Re: Email not sent out

 

** When I said signal, I was referring to posix signals and the arsignal
(which relates to arserver):
http://www.jaluna.com/doc/c5/html/Overview/x5408.html
http://www.jaluna.com/doc/c5/html/Overview/x5408.html  
http://www.lynuxworks.com/products/posix/signals.php3
http://www.lynuxworks.com/products/posix/signals.php3 

This will not apply if you are in a windows environment.  In windows, you
get 1 signal, and that's the stop button in the Services console. 

YMMV with the different remedy programs as far as their signal handling
(e.g., eie only responds to a signal 9).

You can reinstall the email engine, but keep in mind it will overwrite the
defs that relate to the email engine.  Not a problem if you haven't changed
anything on those forms. 

Axton Grams

On 4/10/07, Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]  wrote: 

** 

Dear Axton,

 

I had actually leaved it blank first cuz somehow I just dun feel right in
editing the file directly with the password. 

And the part you mentioned 'If you do modify the files directly, you need to
signal the owning process to reread the new config values.  This is
typically done with arsignal for arserver and a kill for emaild.' , what
does this signal refer to?

By the way I noticed that if there's a password, normally in the .conf or in
emaildaemon.properties, the password field will not display the exact
password in the file am I right? The password will be in some form of
asterisk or encrypted characters. 

Will reinstallation of AR Email works? Will there be any implication if I
were to reinstalled AR email again or reinstall AR Email with the patch?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
Axton
Sent: Tuesday, April 03, 2007 11:39
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Email not sent out

 

** Don't fret, the hard part is knowing where to look and what to do.  Email
and flashboards just need to be updated to use the same password as
arserver.  The commands are outlined to do this in the article; just make a
backup of the config files before running the program to update the files (
server.conf and emaildaemon.properties).

Axton Grams

On 4/2/07, Siti Hawa Bee SHAIK FARID 
mailto:[EMAIL PROTECTED]  [EMAIL PROTECTED]
wrote:

** 

*gulp* Thanks Axton for the explanation. I will try to digest what you had
said and those explanatory notes from the URL you gave. 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
Axton
Sent: Monday, April 02, 2007 21:18
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Email not sent out

** It can be edited directly, but I do not know what reversible encryption
alg they used to generate the value that is used to store the password.  I
am not sure that they use the same alg between the ar.conf and
emaildaemon.properties file, but they may.  Do keep in mind that there are
numerous other places that this password is referenced in addition to the
email engine.  I covered them all in the linked article (excluding any
references within application - e.g., ITSM7/CMDB).

If you do modify the files directly, you need to signal the owning process
to reread the new config values.  This is typically done with arsignal for
arserver and a kill for emaild.
Axton Grams 

On 4/2/07, Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]  wrote: 

** 

Hi Axton, many thanks for the link. 

 

Sorry, but would like to clarify, can the password be edited directly in cfg
file or in the email daemon?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of
Axton
Sent: Monday, April 02, 2007 11:23
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Email not sent out

** http://arswiki.org/wiki/Securing_ARS#AREmail_Updates
http://arswiki.org/wiki/Securing_ARS#AREmail_Updates  



This outlines setting the app svc password using the email jar.

Axton Grams

On 4/1/07, Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED]  wrote: 

** 

Dear Listers,

 

Good news, I had managed to solved this problem. 

 

It seems that AREmail is checking on the Application Service Password. 

 

Initially, I had installed AR email without application service password.
After everything is up and running, and due to security reason, I had set
Application Service Password at Server Information in Admin Tool. Then,

Email issues - on migration

2007-04-10 Thread patrick zandi


I am trying to migrate tonight to a ARS 7.00 P2 Server on windows platform.
I am getting wierd errors from the email server .. and then the message does
not error out, it disappears too.
-- AR System Email Error Logs say:
Message number: 313 Data types are not appropriate for relational
operation,  AND
Message number: 311 Field ID is not related to this form 18093
-
ALSO - Emails are Gone-- do not get them and they are not on the server ?

Apr 10, 2007 10:05:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Field ID is not related to this form 18099
Apr 10, 2007 10:05:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Field ID is not related to this form 18093
Apr 10, 2007 10:05:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Data types are not appropriate for relational operation
java.lang.OutOfMemoryError
java.lang.OutOfMemoryError
java.lang.OutOfMemoryError
===
I have looked at the Templates, and they look good.
I have looked at the fields .. they seem fine.
===  Any one see this ?

--
Patrick Zandi

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Are

Re: Email issues - on migration

2007-04-10 Thread patrick zandi


Oh, Just found another ISSUE for those migrating..
They changed the minutes in the config to Seconds. -- NICE ..
My previous config was 2.
I just purged some 27 messages.. Real NICE !


On 4/10/07, patrick zandi [EMAIL PROTECTED] wrote:




 I am trying to migrate tonight to a ARS 7.00 P2 Server on windows
platform.
I am getting wierd errors from the email server .. and then the message
does not error out, it disappears too.
-- AR System Email Error Logs say:
Message number: 313 Data types are not appropriate for relational
operation,  AND
Message number: 311 Field ID is not related to this form 18093
-
ALSO - Emails are Gone-- do not get them and they are not on the server ?

Apr 10, 2007 10:05:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Field ID is not related to this form 18099
Apr 10, 2007 10:05:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Field ID is not related to this form 18093
Apr 10, 2007 10:05:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Data types are not appropriate for relational operation
java.lang.OutOfMemoryError
java.lang.OutOfMemoryError
java.lang.OutOfMemoryError
===
I have looked at the Templates, and they look good.
I have looked at the fields .. they seem fine.
===  Any one see this ?

--
Patrick Zandi





--
Patrick Zandi

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Are

Re: Email not sent out


If you modified out of the box filters, reinstalling the email engine will
overwrite them.  If you altered fields limits or permissions, those will be
overwritten as well.

Axton

On 4/10/07, Siti Hawa Bee SHAIK FARID [EMAIL PROTECTED]
wrote:


**

Really? Cuz I have modified some AR notification filters to indicate Email
template and had created new filters as well.

Any issue if I just leave it blank? What are the risk to tat?


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Wednesday, April 11, 2007 10:38
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out



** When I said signal, I was referring to posix signals and the arsignal
(which relates to arserver):
http://www.jaluna.com/doc/c5/html/Overview/x5408.html
http://www.lynuxworks.com/products/posix/signals.php3

This will not apply if you are in a windows environment.  In windows, you
get 1 signal, and that's the stop button in the Services console.

YMMV with the different remedy programs as far as their signal handling (
e.g., eie only responds to a signal 9).

You can reinstall the email engine, but keep in mind it will overwrite the
defs that relate to the email engine.  Not a problem if you haven't changed
anything on those forms.

Axton Grams

On 4/10/07, *Siti Hawa Bee SHAIK FARID* [EMAIL PROTECTED]
wrote:

**

Dear Axton,



I had actually leaved it blank first cuz somehow I just dun feel right in
editing the file directly with the password.

And the part you mentioned 'If you do modify the files directly, you need
to signal the owning process to reread the new config values.  This is
typically done with arsignal for arserver and a kill for emaild.' , what
does this signal refer to?

By the way I noticed that if there's a password, normally in the .conf or
in emaildaemon.properties, the password field will not display the exact
password in the file am I right? The password will be in some form of
asterisk or encrypted characters.

Will reinstallation of AR Email works? Will there be any implication if I
were to reinstalled AR email again or reinstall AR Email with the patch?


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Tuesday, April 03, 2007 11:39
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out



** Don't fret, the hard part is knowing where to look and what to do.
Email and flashboards just need to be updated to use the same password as
arserver.  The commands are outlined to do this in the article; just make a
backup of the config files before running the program to update the files (
server.conf and emaildaemon.properties).

Axton Grams

On 4/2/07, *Siti Hawa Bee SHAIK FARID*  [EMAIL PROTECTED]
wrote:

**

*gulp* Thanks Axton for the explanation. I will try to digest what you had
said and those explanatory notes from the URL you gave.


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Monday, April 02, 2007 21:18
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out

** It can be edited directly, but I do not know what reversible encryption
alg they used to generate the value that is used to store the password.  I
am not sure that they use the same alg between the ar.conf and
emaildaemon.properties file, but they may.  Do keep in mind that there are
numerous other places that this password is referenced in addition to the
email engine.  I covered them all in the linked article (excluding any
references within application - e.g., ITSM7/CMDB).

If you do modify the files directly, you need to signal the owning process
to reread the new config values.  This is typically done with arsignal for
arserver and a kill for emaild.
Axton Grams

On 4/2/07, *Siti Hawa Bee SHAIK FARID* [EMAIL PROTECTED]
wrote:

**

Hi Axton, many thanks for the link.



Sorry, but would like to clarify, can the password be edited directly in
cfg file or in the email daemon?


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Monday, April 02, 2007 11:23
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Email not sent out

** http://arswiki.org/wiki/Securing_ARS#AREmail_Updates



This outlines setting the app svc password using the email jar.

Axton Grams

On 4/1/07, *Siti Hawa Bee SHAIK FARID* [EMAIL PROTECTED]
wrote:

**

Dear Listers,



Good news, I had managed to solved this problem.



It seems that AREmail is checking on the Application Service Password.



Initially, I had installed AR email without application service password.
After everything is up and running, and due to security reason, I had set
Application Service Password at Server Information in Admin Tool. Then, the
problem surfaced.



So now my concern is, I cannot just leave the Application Service

Re: Email issues - on migration


Looks like those fields are related to the email forms:
http://arswiki.org/projects/arapi/browser/releases/solaris701p1/include/arstruct.h#L830
http://arswiki.org/projects/arapi/browser/releases/solaris701p1/include/arstruct.h#L836

#define AR_RESERV_EMAIL_MSG_MAILBOX_ID 18093L
#define AR_RESERV_EMAIL_MSG_SEND_MSG 18099L

Odd thing, in arstruct.h, both of these fields have the comment /* reused */.

For the java out of memory errors, you need to increase the heap size
in the emaild.sh script.
http://www.caucho.com/resin-3.0/performance/jvm-tuning.xtp

What version/patch are you coming from?

Axton Grams

On 4/10/07, patrick zandi [EMAIL PROTECTED] wrote:

**



I am trying to migrate tonight to a ARS 7.00 P2 Server on windows platform.
I am getting wierd errors from the email server .. and then the message does
not error out, it disappears too.
-- AR System Email Error Logs say:
Message number: 313 Data types are not appropriate for relational operation,
 AND
Message number: 311 Field ID is not related to this form 18093
-
ALSO - Emails are Gone-- do not get them and they are not on the server ?

Apr 10, 2007 10:05:12 PM
com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Field ID is not related to this form 18099
Apr 10, 2007 10:05:12 PM
com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Field ID is not related to this form 18093
Apr 10, 2007 10:05:12 PM
com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Data types are not appropriate for relational operation
java.lang.OutOfMemoryError
java.lang.OutOfMemoryError
java.lang.OutOfMemoryError
===
I have looked at the Templates, and they look good.
I have looked at the fields .. they seem fine.
===  Any one see this ?
--
Patrick Zandi __20060125___This posting
was submitted with HTML in it___


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Re: Email issues - on migration