Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
Hi,
Just tested some things.
I am working on ARServer/Developer 7.5.0 patch 3.
In the Run-If and Set/Push-Fields-If-Qualification, it still puts in extra
brackets:
What I entered:
'CU:ID' = $CU:ID$ AND 'CO:ID' = $CO:ID$ AND 'Status' = Active
After reopen:
(('CU:ID' = $CU:ID$) AND ('CO:ID' = $CO:ID$)) AND ('Status' = Active)
It seems like they did some efforts on the the VALUE in the
Set/Push-Fields Action.
The problem is that i does not work, the new BMC parenthesis optimizer is
faulty!!!
I entered:
(1.0 + 2.0) * 3.0
This is shown after reopening the filter:
1.0 + 2.0 * 3.0
They must take into account that the * has a higher priority than the +,
and put in parenthesis accordingly, if needed.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Misi,
There was a fix put in toI think it was set/push action qualifications
to fix their excess parenthesis, but I wasn't aware of any more still
being
in existence. Can you give me an example of where you are seeing it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 28, 2009 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
Link (for example)
Hi,
It would be very nice if someone could take the time to create an
algorithm
that removed the unnecessary grouping parentheses...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Wow...ask a tough oneoktook me FOREVER to figure out
Qualifiersbut here is basically what you need to do.
A QualifierInfo object has three main parts, LeftOperand, Operation,
and RightOperand. To explain these parts I will give you an example
('Status' = Fixed) AND ('Create Date' $DATE$)
Ok, if that is your QualifierInfo object, here are your pieces
LeftOperand = ('Status' = Fixed)
Operation = AND
RightOperand = ('Create Date' $DATE$)
So, what I have done in several programs now is to write an iterative
subroutine, if you check the operation to determine if it is a
relational operation ( = != etc). If it's not, I throw
RightOperand back into the sub till it is, If it is then you know you
are down to a single operand, and then you can parse the field/value
on left and right for what you want to check/test for.
Please let me know if this helps anyit's still a bit fuzzy in my
head, but I understand it well enough as it is to do what I need to do.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Morgan
Sent: Tuesday, October 27, 2009 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Java API for ARS - How to obtain a Run-If line from an Active
Link (for example)
**
Hi ARSListers,
I have been looking at the Java API but am stumped by Qualifiers.
String name1 = Demo;
String swd = etno;
String sname = dclha002;
Integer tcpport = 8001;
Integer rpcnum = 0;
ARServerUser context=new ARServerUser(name1,swd,,sname, tcpport);
// Check and verify user login:
try {
// If User Pass/Acct name is wrong, this gens an error.
context.login();
} catch( ARException e ) {
System.out.println( Login Error : + Possible Bad password
or acct name. );
//This return ends all further processing and exits...
return;
}
ListActiveLink
aLinkObjs=context.getListActiveLinkObjects(AST:WorkLog);
int x = 0;
for (int i = 0; i aLinkObjs.size(); i++) {
System.out.format(\n%20s%60s\n\n, i,
aLinkObjs.get(i).getName());
//ActiveLink alink = aLinkObjs.get(x);
try{
QualifierInfo encryptedQual =
aLinkObjs.get(i).getQualifier();
System.out.println(encryptedQual.toString() );
RelationalOperationInfo qualEnglish =
encryptedQual.getRelationalOperationInfo();
System.out.println(Qual : + qualEnglish.toString());
} catch (Exception e){
System.out.println(no Qualification\n);
}
if (aLinkObjs.get(i).toString().contentEquals(ASI:AWL:Close_100)
) {
x = i ;
// System.out.println(x);
}
}
context.logout();
}
I can get the names of the Active links associated with the
Qualification problem Developer 750p3
Hi,
BMC Remedy Developer Studio Version: 7.5.00 Patch 003
Server version is the same.
I am trying to do a simple qualifier in my Set-Fields ('7' = 0), which
would equal ('Status' = Active) in my case.
Neither of the above syntaxes work.
I use the ('7' = 0) as example, as it apparently finds the correct
selection-field-value (Active) but still gives me the following error:
Field Assignments: ERROR (1588): Value specified for selection not one of
defined values for this field; (Active). , 1588, RRR:*:231:Chk Contact
I open the filter using my 7.1 Administrator, and I can save the filter as
expected.
I can look at the filter in Developer 7.5, but I can not resave the action.
Anyone seen anything similar?
Best Regards - Misi, RRR AB, http://rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
Hi Misi,
The structs involved in values are similar in that they are a binary tree.
There are no parentheses. The function that creates strings from them
(there wasn't one when I wrote my f()) may be faulty. In particular, I
would consider your example of the missing parenthesis a serious flaw. You
could look in the native representation of the assignment on the server
(using an sql query) and then interpret it manually to verify that the fault
is only on the new admin tool's representation of the (hopefully) correct
internal representation.
I'll have somewhat of a look when I run my schema dump program on a 7.5 ITSM
as I still use my old f() to transform these structs into human readable
strings. This won't happen too soon though.
In any event, dropping the parentheses in your expression and then saving
your workflow again will cause a problem and is a serious bug.
Good luck in Vegas
Cheers
Ben
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: October 29, 2009 9:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
Link (for example)
Hi,
Just tested some things.
I am working on ARServer/Developer 7.5.0 patch 3.
In the Run-If and Set/Push-Fields-If-Qualification, it still puts in extra
brackets:
What I entered:
'CU:ID' = $CU:ID$ AND 'CO:ID' = $CO:ID$ AND 'Status' = Active
After reopen:
(('CU:ID' = $CU:ID$) AND ('CO:ID' = $CO:ID$)) AND ('Status' = Active)
It seems like they did some efforts on the the VALUE in the Set/Push-Fields
Action.
The problem is that i does not work, the new BMC parenthesis optimizer is
faulty!!!
I entered:
(1.0 + 2.0) * 3.0
This is shown after reopening the filter:
1.0 + 2.0 * 3.0
They must take into account that the * has a higher priority than the +, and
put in parenthesis accordingly, if needed.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Misi,
There was a fix put in toI think it was set/push action
qualifications to fix their excess parenthesis, but I wasn't aware of
any more still being in existence. Can you give me an example of
where you are seeing it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 28, 2009 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an
Active Link (for example)
Hi,
It would be very nice if someone could take the time to create an
algorithm that removed the unnecessary grouping parentheses...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Wow...ask a tough oneoktook me FOREVER to figure out
Qualifiersbut here is basically what you need to do.
A QualifierInfo object has three main parts, LeftOperand, Operation,
and RightOperand. To explain these parts I will give you an example
('Status' = Fixed) AND ('Create Date' $DATE$)
Ok, if that is your QualifierInfo object, here are your pieces
LeftOperand = ('Status' = Fixed)
Operation = AND
RightOperand = ('Create Date' $DATE$)
So, what I have done in several programs now is to write an iterative
subroutine, if you check the operation to determine if it is a
relational operation ( = != etc). If it's not, I throw
RightOperand back into the sub till it is, If it is then you know you
are down to a single operand, and then you can parse the field/value
on left and right for what you want to check/test for.
Please let me know if this helps anyit's still a bit fuzzy in my
head, but I understand it well enough as it is to do what I need to do..
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Morgan
Sent: Tuesday, October 27, 2009 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Java API for ARS - How to obtain a Run-If line from an
Active Link (for example)
**
Hi ARSListers,
I have been looking at the Java API but am stumped by Qualifiers.
String name1 = Demo;
String swd = etno;
String sname = dclha002;
Integer tcpport = 8001;
Integer rpcnum = 0;
ARServerUser context=new ARServerUser(name1,swd,,sname, tcpport);
// Check and verify user login:
try {
// If User
Re: Qualification problem Developer 750p3
Misi
I'm using patch 2 and it works fine for me, unless I use an incorrect value.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: 29 October 2009 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Qualification problem Developer 750p3
Hi,
BMC Remedy Developer Studio Version: 7.5.00 Patch 003
Server version is the same.
I am trying to do a simple qualifier in my Set-Fields ('7' = 0), which
would equal ('Status' = Active) in my case.
Neither of the above syntaxes work.
I use the ('7' = 0) as example, as it apparently finds the correct
selection-field-value (Active) but still gives me the following error:
Field Assignments: ERROR (1588): Value specified for selection not one of
defined values for this field; (Active). , 1588, RRR:*:231:Chk Contact
I open the filter using my 7.1 Administrator, and I can save the filter as
expected.
I can look at the filter in Developer 7.5, but I can not resave the action.
Anyone seen anything similar?
Best Regards - Misi, RRR AB, http://rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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installation problem of ARSystem 7.5
dear all, I am trying to install ARSystem 7.5 on a Linux box 64 bits. So I have the 32 bits JVM installed and the installer seems at least to start fine. Before installing the 32 bits JVM the installer was throwing an error telling it cannot load the 32 bits libraries. Now I do not get any error. The installer just hangs. Any help/tips who I cannot at least debug this and see what is wrong? Or any other tips/help to proceed to the installation? Serouche ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
Many thanks Calman - I think that was the one I was looking for !! :-)
Regards
Dave Morgan
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Calman Steynberg
Sent: 27 October 2009 19:27
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an
Active Link (for example)
--0016e646114252fd510476efa83e
Content-Type: text/plain; charset=ISO-8859-1
To get a human readable string for a QualifierInfo object use
ARServerUser.formatQualification();
From the JavaDocs for the method:
Stringeclipse-javadoc:%E2%98%82=api/src%3Ccom.bmc.arsys.api%7BARServerU
ser.java%E2%98%83ARServerUser%7EformatQualification%7EQString;%7EQObject
;%E2%98%82Stringcom.bmc.arsys.api.
ARServerUsereclipse-javadoc:%E2%98%82=api/src%3Ccom.bmc.arsys.api%7BARS
erverUser.java%E2%98%83ARServerUser
.formatQualification(Stringeclipse-javadoc:%E2%98%82=api/src%3Ccom.bmc.
arsys.api%7BARServerUser.java%E2%98%83ARServerUser%7EformatQualification
%7EQString;%7EQObject;%E2%98%82Stringform,
Objecteclipse-javadoc:%E2%98%82=api/src%3Ccom.bmc.arsys.api%7BARServerU
ser.java%E2%98%83ARServerUser%7EformatQualification%7EQString;%7EQObject
;%E2%98%82Objectqualification)
throws
ARExceptioneclipse-javadoc:%E2%98%82=api/src%3Ccom.bmc.arsys.api%7BARSe
rverUser.java%E2%98%83ARServerUser%7EformatQualification%7EQString;%7EQO
bject;%E2%98%82ARException
Formats an internal representation of a qualifier to a readable String
Parameters: *form* Form against which this qualification is defined *
qualification* given qualification - it can be an encoded qualification
representation (String) or a QualifierInfo object Returns: Readable
qualification string Throws:
ARExceptioneclipse-javadoc:%E2%98%82=api/src%3Ccom.bmc.arsys.api%7BARSe
rverUser.java%E2%98%83ARServerUser%7EformatQualification%7EQString;%7EQO
bject;%E2%98%82ARException-
in case of formatting errors
In your code below, you can do it by using the following line:
System.out.println(context.formatQualification(aLinkObjs.get(i).getPrima
ryForm(),
aLinkObjs.get(i).getQualifier()) );
Hope that helps.
Calman
On Tue, Oct 27, 2009 at 8:14 AM, LJ Longwing lj.longw...@gmail.com
wrote:
**
Wow...ask a tough oneoktook me FOREVER to figure out
Qualifiersbut here is basically what you need to do.
A QualifierInfo object has three main parts, LeftOperand, Operation,
and
RightOperand. To explain these parts I will give you an example
('Status' = Fixed) AND ('Create Date' $DATE$)
Ok, if that is your QualifierInfo object, here are your pieces
LeftOperand = ('Status' = Fixed)
Operation = AND
RightOperand = ('Create Date' $DATE$)
So, what I have done in several programs now is to write an iterative
subroutine, if you check the operation to determine if it is a
relational
operation ( = != etc). If it's not, I throw RightOperand back into
the
sub till it is, If it is then you know you are down to a single
operand, and
then you can parse the field/value on left and right for what you want
to
check/test for.
Please let me know if this helps anyit's still a bit fuzzy in my
head,
but I understand it well enough as it is to do what I need to do.
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *David Morgan
*Sent:* Tuesday, October 27, 2009 8:33 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Java API for ARS - How to obtain a Run-If line from an
Active
Link (for example)
**
Hi ARSListers,
I have been looking at the Java API but am stumped by Qualifiers.
String name1 = Demo;
String swd = etno;
String sname = dclha002;
Integer tcpport = 8001;
Integer rpcnum = 0;
ARServerUser context=new ARServerUser(name1,swd,,sname, tcpport);
// Check and verify user login:
try {
// If User Pass/Acct name is wrong, this gens an error.
context.login();
} catch( ARException e ) {
System.out.println( Login Error : + Possible Bad password
or
acct name. );
//This return ends all further processing and exits...
return;
}
ListActiveLink
aLinkObjs=context.getListActiveLinkObjects(AST:WorkLog);
int x = 0;
for (int i = 0; i aLinkObjs.size(); i++) {
System.out.format(\n%20s%60s\n\n, i,
aLinkObjs.get(i).getName());
//ActiveLink alink = aLinkObjs.get(x);
try{
QualifierInfo encryptedQual =
aLinkObjs.get(i).getQualifier();
System.out.println(encryptedQual.toString() );
RelationalOperationInfo qualEnglish =
encryptedQual.getRelationalOperationInfo();
System.out.println(Qual : + qualEnglish.toString());
} catch (Exception e){
System.out.println(no Qualification\n);
}
if (aLinkObjs.get(i).toString().contentEquals(ASI:AWL:Close_100)
) {
x = i ;
//
Re: installation problem of ARSystem 7.5
just to give a bit more on this issue: I have set DISPLAY myremotehost:0 I have also tried with myremotehost:0.0 and localhost:0.0 Maybe it has nothing to do with the DISPLAY but I get this when I run the installer Launching installer... Listening for transport dt_socket at address: 12333 Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX) Stack Trace: java.lang.NoClassDefFoundError at java.lang.Class.forName0(Native Method) at java.lang.Class.forName(Unknown Source) at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(Unknown Source) at java.awt.Window.init(Unknown Source) at java.awt.Window.init(Unknown Source) at java.awt.Frame.init(Unknown Source) at java.awt.Frame.init(Unknown Source) at javax.swing.JFrame.init(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.g(DashoA10*..) at com.zerog.ia.installer.LifeCycleManager.h(DashoA10*..) at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..) at com.zerog.ia.installer.Main.main(DashoA10*..) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.zerog.lax.LAX.launch(DashoA10*..) at com.zerog.lax.LAX.main(DashoA10*..) This Application has Unexpectedly Quit: Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX) -- View this message in context: http://www.nabble.com/installation-problem-of-ARSystem-7.5-tp26109455p26109934.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ADM: Sorry, yes the list was out yesterday afternoon
Hi Everyone. The servers seem to not like Monday's any more, and now not Tuesday either. I am working on keeping them going long enough to hit their 5th birthday and then hopefully they can be replaced in December. thanks for your patience Daniel ARSlist Founder ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Seeking Remedy Developers and Architects based in NY, NJ, MA, TX, DC and CT (full time- salary, bonuses and benefits) with Column Technologies
We are seeking Senior Level Remedy Architects and Developers in the NY, NJ, MA, CT, DC and TX. Travel will be required based on project needs. These are permanent positions- salary, bonuses and benefits. If you are interested in both or either of the positions below, please email me your resume as a MS Word document as well as a good time to talk with you. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, Singapore, Australia, and a worldwide partner network. You can learn more at www.columnit.com Job Description- Remedy Architect You will be employed at Column Technologies as a BMC Remedy Solutions Architect to provide technical consulting services for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configure BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Design appropriate supporting infrastructure (including Hardware, OS, DB, Web Server, and Load Balancing architecture) to support customer's performance and availability requirements * Design and document Disaster Recovery strategies for customers * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants Job Description- Remedy Developer You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants For both positions, you will primarily serve our customers who are located in your region but travel will be required based on project needs. Column Technologies is an Equal Opportunity Employer. Benefits Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance Dental, Personal Sickness, and Personal Accident supplemental insurance benefits CollegeAmerica 529 College Savings Plan Paid Vacation Roth and Traditional 401K Employee Assistance Program Melissa Wish Corporate Recruiter Column Technologies, Inc. Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Public permission group can't see attachments
Dear List, We are having problems with Public not being able to see Attachment Fields. Both the Attachment Pool, and the individual Attachment Fields have Public permissions. But if somebody with no permissions opens a form, sometimes he sees a blank Attachment Pool with no fields, and other time he can't even see the Attachment Pool. If I give the user permission to one of the other groups with permissions to the attachments, then he can see them with no problem. Any idea what might be causing this? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) PS- I sent a similar email yesterday, but it looks like the main message body got blanked out somewhere along the way. So I am trying again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Public permission group can't see attachments
First question, what verson are you running and then I need to ask where are they looking at an attachment field? It is a custom form or ITSM 7? Howard On Thu, Oct 29, 2009 at 8:48 AM, Martin, Robert marti...@jmu.edu wrote: ** Dear List, We are having problems with “Public” not being able to see Attachment Fields. Both the Attachment Pool, and the individual Attachment Fields have “Public” permissions. But if somebody with no permissions opens a form, sometimes he sees a blank Attachment Pool with no fields, and other time he can’t even see the Attachment Pool. If I give the user permission to one of the other groups with permissions to the attachments, then he can see them with no problem. Any idea what might be causing this? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) PS- I sent a similar email yesterday, but it looks like the main message body got blanked out somewhere along the way. So I am trying again. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Bespoke Remedy Developer with experience of web services required for projects in London
I am currently need 2 bespoke remedy developers with experience of integrating remedy into web services, the roles will be in the South East of the UK and I will need people to start within the next 2 weeks. Please contact me on the below to discuss this Greg Park Business Development Manager Fusion Business Solutions (UK) Ltd Office: +44 (0) 20 8814 4888 Mobile +44 (0) 7815 576 613 Did you know? Fusion is the largest consultancy in Europe that focuses exclusively on BMC Software solutions Fusion at any one point is engaged in 40 or more Service Management projects with its customers Fusion supports over 200,000 users globally ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Re : AIE 7.1 data conversion - RESOLVED
That's exactly what I do. Frex, since you can read the data that means that ARAdmin has been granted select access to the remote DB tables/views. You can create a view within the ARSystem db and point the view to the remote db table/view. You can then drop/recreate and convert the data into any format that you want. A note on SQL 2005, I noticed that sometimes views over linked servers are slow. In these cases, I pull the data into a temporary table using the select * into tmp_table andf then point AIE to this table. If you do this on a scheduled basis, then you will need to drop the table first. Saby From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Tue, October 27, 2009 10:13:28 AM Subject: Re: Re : AIE 7.1 data conversion - RESOLVED I think what he was saying is he creates views in the local Remedy DB pointing to the remote tables/views and does the conversion in his local views. I do the same type of thing here. i.e. I have a local view in my Remedy database that points to a remote table/view. This way I reference everything in Remedy as just the local database and the database view handles the remote info. This came in real handy when the DBA's went and moved (with a domain rename) the remote db. All I had to do was update the local database view and Remedy did not have to change at all. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Tuesday, October 27, 2009 2:32 AM To: arslist@ARSLIST.ORG Subject: Re: Re : AIE 7.1 data conversion - RESOLVED ** What I mean by I do not have access to the object at the other end is, I can only read the data, I can not change it let alone drop and recreate the views. --- En date de : Mar 27.10.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Mardi 27 Octobre 2009, 8h28 Wish it was that simple:) The object I am in fact puuling the data from are views and not physical tables. I do not have access to the views at the remote end, and to ask anyone to rebuild the views and change the data column would be asking for trouble :) Please let me know if you meant something else. Thanks for your thoughts. --- En date de : Lun 26.10.09, Sabyson Fernandes sebyr...@yahoo.com a écrit : De: Sabyson Fernandes sebyr...@yahoo.com Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Lundi 26 Octobre 2009, 16h43 ** I faced similar issues with data imports using AIE. To get around limitations of AIE, I create SQL views and perform data manipulation using SQL functions such as convert, dateadd etc. Once the view is created, simply point the AIE job to the view and perform simple field and sql column mappings. Hope this helps. From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Mon, October 26, 2009 11:16:13 AM Subject: Re: Re : AIE 7.1 data conversion - RESOLVED ** Good question :) All I did was use funtion|substr which did work but should not have worked, I mean loaded the data but I am still getting warnings, stating data type conflict which I am working on. Thanks --- En date de : Lun 26.10.09, jham36 jha...@gmail.com a écrit : De: jham36 jha...@gmail.com Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Lundi 26 Octobre 2009, 15h47 What was the solution? On Oct 26, 9:43 am, Frex Popo frexp...@yahoo.fr wrote: Thanks --- En date de : Lun 26.10.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: AIE 7.1 data conversion À: arsl...@arslist.org Date: Lundi 26 Octobre 2009, 14h20 Hello everyone, I have a table on a remote database (SQL Server 2005) whose data we are reading to a local form in Remedy. One of the columns in the remote table is of type INTEGER. The target column in the remedy form is of type character. I need to be able to convert the INTEGER data to charaters within the AIE mapping. I am trying to avoid adding a filter to the form to the do the conversion. I looked at the AIE manual but did not see a function to do this. I have perhaps missed something but the only one I could see is the SQL| and the targetSQL| statements... Any thoughts? Many thanks frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Attachments in Work Info Entries Opening the Wrong File
Env: UNIX / Oracle / ARS 7.01 / ITSM 7.03 This just started happening in the last week or so for only two support technicians using our Remedy System. Everyone else is running just fine and I am unable to duplicate the issue. The two who are having the problem are using ITSM Incident Management application and working tickets from a second level support position. Each time they open an attachment in a work info entry the attachment opens the same file no matter which ticket they are working on. It appears to be an email message from an earlier ticket and now no matter which attachment they try to open it opens the same file every time. I worked with one of the technicians and renamed his AR System folder under c:\documents and settings\all users\application data (thinking perhaps it was a corrupted view or search file) and the problem appeared to go away for a day but now it's back. Has anyone seen this before??? Any assistance would be greatly appreciated. Thanks, Robert Dalton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Public permission group can't see attachments
Howard, We are at 7.1 p3, RH Linux server, Oracle 10.2 db, totally customized form. Dwayne From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Thursday, October 29, 2009 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Public permission group can't see attachments ** First question, what verson are you running and then I need to ask where are they looking at an attachment field? It is a custom form or ITSM 7? Howard On Thu, Oct 29, 2009 at 8:48 AM, Martin, Robert marti...@jmu.edumailto:marti...@jmu.edu wrote: ** Dear List, We are having problems with Public not being able to see Attachment Fields. Both the Attachment Pool, and the individual Attachment Fields have Public permissions. But if somebody with no permissions opens a form, sometimes he sees a blank Attachment Pool with no fields, and other time he can't even see the Attachment Pool. If I give the user permission to one of the other groups with permissions to the attachments, then he can see them with no problem. Any idea what might be causing this? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) PS- I sent a similar email yesterday, but it looks like the main message body got blanked out somewhere along the way. So I am trying again. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Qualification problem Developer 750p3
Same here... patch 2 works fine. Seems like a bug in patch 3
Guilaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Matt Worsdell
Sent: Thu 10/29/09 4:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Qualification problem Developer 750p3
Misi
I'm using patch 2 and it works fine for me, unless I use an incorrect value.
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: 29 October 2009 8:36 AM
To: arslist@ARSLIST.ORG
Subject: Qualification problem Developer 750p3
Hi,
BMC Remedy Developer Studio Version: 7.5.00 Patch 003
Server version is the same.
I am trying to do a simple qualifier in my Set-Fields ('7' = 0), which
would equal ('Status' = Active) in my case.
Neither of the above syntaxes work.
I use the ('7' = 0) as example, as it apparently finds the correct
selection-field-value (Active) but still gives me the following error:
Field Assignments: ERROR (1588): Value specified for selection not one of
defined values for this field; (Active). , 1588, RRR:*:231:Chk Contact
I open the filter using my 7.1 Administrator, and I can save the filter as
expected.
I can look at the filter in Developer 7.5, but I can not resave the action.
Anyone seen anything similar?
Best Regards - Misi, RRR AB, http://rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
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Integration with Deltek?
Has anybody integrated (or attempted to integrate) asset management with deltek? Any major issues or roadblocks? Thanks Jason ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Developer Studio issue - auto grouping of qualification criteria
DevStudio is a great revolutionary tool compared to the good ol' Admin tool,
but there is something that the Admin Tool is better at, by not doing it: the
automatic grouping of qualification statements. Let me explain. When setting a
qualification, whether for an active link , filter or table field
qualification, or any qualification, DevStudio over groups the statements to
the point where it is harder to see what it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$) AND
('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' != $NULL$))
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more difficult to
figure it out in DevStudio than the Admin tool because of the extra brackets.
With complex qualifications, this becomes a real annoyance that really gets in
the way of the developer, specially because the auto-grouping is done even
before saving the active link, filter, table field, etc. This problem is
magnified when dealing with the ITSM workflow, to the point that I find myself
copying and pasting qualifications in Notepad to strip the extra brackets to be
able to understand the qualification this is not good.
This problem really needs to be fixed, or at least provide the end user with
the option to turn this feature on or off. IMO, it should be off, so
DevStudio behaves the same way As the Admin tool by default. So far it seems
there is no option to turn this off, but if somebody knows a way, please let us
know
Guillaume
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Re: Developer Studio issue - auto grouping of qualification criteria
I'm with you Guillaume. I have very few complaints about the Developer Studio,
but this is certainly one of them.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria
DevStudio is a great revolutionary tool compared to the good ol' Admin tool,
but there is something that the Admin Tool is better at, by not doing it: the
automatic grouping of qualification statements. Let me explain. When setting a
qualification, whether for an active link , filter or table field
qualification, or any qualification, DevStudio over groups the statements to
the point where it is harder to see what it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$) AND
('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' != $NULL$))
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more difficult to
figure it out in DevStudio than the Admin tool because of the extra brackets.
With complex qualifications, this becomes a real annoyance that really gets in
the way of the developer, specially because the auto-grouping is done even
before saving the active link, filter, table field, etc. This problem is
magnified when dealing with the ITSM workflow, to the point that I find myself
copying and pasting qualifications in Notepad to strip the extra brackets to be
able to understand the qualification this is not good.
This problem really needs to be fixed, or at least provide the end user with
the option to turn this feature on or off. IMO, it should be off, so
DevStudio behaves the same way As the Admin tool by default. So far it seems
there is no option to turn this off, but if somebody knows a way, please let us
know
Guillaume
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Re: Java API for ARS - How to obtain a Run-If line from an Active Link (for example)
Okso your complaint is not at all about ARInside, which is what I
thought you were talking about...:)I would say that in your situation
regarding the arithmetic, I would open a defect with BMC...because what you
entered is most definitely not what comes back when you re-open it...9 vs.
7
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 2:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an Active
Link (for example)
Hi,
Just tested some things.
I am working on ARServer/Developer 7.5.0 patch 3.
In the Run-If and Set/Push-Fields-If-Qualification, it still puts in extra
brackets:
What I entered:
'CU:ID' = $CU:ID$ AND 'CO:ID' = $CO:ID$ AND 'Status' = Active
After reopen:
(('CU:ID' = $CU:ID$) AND ('CO:ID' = $CO:ID$)) AND ('Status' = Active)
It seems like they did some efforts on the the VALUE in the Set/Push-Fields
Action.
The problem is that i does not work, the new BMC parenthesis optimizer is
faulty!!!
I entered:
(1.0 + 2.0) * 3.0
This is shown after reopening the filter:
1.0 + 2.0 * 3.0
They must take into account that the * has a higher priority than the +, and
put in parenthesis accordingly, if needed.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Misi,
There was a fix put in toI think it was set/push action
qualifications to fix their excess parenthesis, but I wasn't aware of
any more still being in existence. Can you give me an example of
where you are seeing it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 28, 2009 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Java API for ARS - How to obtain a Run-If line from an
Active Link (for example)
Hi,
It would be very nice if someone could take the time to create an
algorithm that removed the unnecessary grouping parentheses...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Wow...ask a tough oneoktook me FOREVER to figure out
Qualifiersbut here is basically what you need to do.
A QualifierInfo object has three main parts, LeftOperand, Operation,
and RightOperand. To explain these parts I will give you an example
('Status' = Fixed) AND ('Create Date' $DATE$)
Ok, if that is your QualifierInfo object, here are your pieces
LeftOperand = ('Status' = Fixed)
Operation = AND
RightOperand = ('Create Date' $DATE$)
So, what I have done in several programs now is to write an iterative
subroutine, if you check the operation to determine if it is a
relational operation ( = != etc). If it's not, I throw
RightOperand back into the sub till it is, If it is then you know you
are down to a single operand, and then you can parse the field/value
on left and right for what you want to check/test for.
Please let me know if this helps anyit's still a bit fuzzy in my
head, but I understand it well enough as it is to do what I need to do.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Morgan
Sent: Tuesday, October 27, 2009 8:33 AM
To: arslist@ARSLIST.ORG
Subject: Java API for ARS - How to obtain a Run-If line from an
Active Link (for example)
**
Hi ARSListers,
I have been looking at the Java API but am stumped by Qualifiers.
String name1 = Demo;
String swd = etno;
String sname = dclha002;
Integer tcpport = 8001;
Integer rpcnum = 0;
ARServerUser context=new ARServerUser(name1,swd,,sname, tcpport);
// Check and verify user login:
try {
// If User Pass/Acct name is wrong, this gens an error.
context.login();
} catch( ARException e ) {
System.out.println( Login Error : + Possible Bad password
or acct name. );
//This return ends all further processing and exits...
return;
}
ListActiveLink
aLinkObjs=context.getListActiveLinkObjects(AST:WorkLog);
int x = 0;
for (int i = 0; i aLinkObjs.size(); i++) {
System.out.format(\n%20s%60s\n\n, i,
aLinkObjs.get(i).getName());
//ActiveLink alink = aLinkObjs.get(x);
try{
QualifierInfo encryptedQual =
Re: Developer Studio issue - auto grouping of qualification criteria
Has anyone raised the issue with BMC?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, October 29, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria
**
I'm with you Guillaume. I have very few complaints about the Developer
Studio, but this is certainly one of them.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification
criteria
DevStudio is a great revolutionary tool compared to the good ol' Admin
tool, but there is something that the Admin Tool is better at, by not
doing it: the automatic grouping of qualification statements. Let me
explain. When setting a qualification, whether for an active link ,
filter or table field qualification, or any qualification, DevStudio
over groups the statements to the point where it is harder to see what
it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' !=
$NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more
difficult to figure it out in DevStudio than the Admin tool because of
the extra brackets. With complex qualifications, this becomes a real
annoyance that really gets in the way of the developer, specially
because the auto-grouping is done even before saving the active link,
filter, table field, etc. This problem is magnified when dealing with
the ITSM workflow, to the point that I find myself copying and pasting
qualifications in Notepad to strip the extra brackets to be able to
understand the qualification this is not good.
This problem really needs to be fixed, or at least provide the end user
with the option to turn this feature on or off. IMO, it should be off,
so DevStudio behaves the same way As the Admin tool by default. So far
it seems there is no option to turn this off, but if somebody knows a
way, please let us know
Guillaume
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Answers Are_
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Re: Developer Studio issue - auto grouping of qualification criteria
Good to know that I am not the only complaining about this :-)
Maybe David Easter can provide us with a hack to turn this off. I mean, since
Eclipse is open source, maybe it is possible...
Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Scott Parrish
Sent: Thu 10/29/09 10:07 AM
To: arslist@ARSLIST.ORG
Subject: [SPAM] Re: Developer Studio issue - auto grouping of qualification
criteria
I'm with you Guillaume. I have very few complaints about the Developer Studio,
but this is certainly one of them.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria
DevStudio is a great revolutionary tool compared to the good ol' Admin tool,
but there is something that the Admin Tool is better at, by not doing it: the
automatic grouping of qualification statements. Let me explain. When setting a
qualification, whether for an active link , filter or table field
qualification, or any qualification, DevStudio over groups the statements to
the point where it is harder to see what it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$) AND
('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' != $NULL$))
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more difficult to
figure it out in DevStudio than the Admin tool because of the extra brackets.
With complex qualifications, this becomes a real annoyance that really gets in
the way of the developer, specially because the auto-grouping is done even
before saving the active link, filter, table field, etc. This problem is
magnified when dealing with the ITSM workflow, to the point that I find myself
copying and pasting qualifications in Notepad to strip the extra brackets to be
able to understand the qualification this is not good.
This problem really needs to be fixed, or at least provide the end user with
the option to turn this feature on or off. IMO, it should be off, so
DevStudio behaves the same way As the Admin tool by default. So far it seems
there is no option to turn this off, but if somebody knows a way, please let us
know
Guillaume
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Re: Developer Studio issue - auto grouping of qualification criteria
I did create a ticket with BMC support. The BMC support tech is still
researching. I'm a bit surprised that the developers at BMC have not raised
this issue themselves, since they deal with this issue too all the time (like
us)
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Tommy Morris
Sent: Thu 10/29/09 10:12 AM
To: arslist@ARSLIST.ORG
Subject: [SPAM] Re: Developer Studio issue - auto grouping of qualification
criteria
Has anyone raised the issue with BMC?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, October 29, 2009 9:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria
**
I'm with you Guillaume. I have very few complaints about the Developer
Studio, but this is certainly one of them.
Scott Parrish
IT Prophets
(770) 653-5203
www.itprophets.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification
criteria
DevStudio is a great revolutionary tool compared to the good ol' Admin
tool, but there is something that the Admin Tool is better at, by not
doing it: the automatic grouping of qualification statements. Let me
explain. When setting a qualification, whether for an active link ,
filter or table field qualification, or any qualification, DevStudio
over groups the statements to the point where it is harder to see what
it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' !=
$NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more
difficult to figure it out in DevStudio than the Admin tool because of
the extra brackets. With complex qualifications, this becomes a real
annoyance that really gets in the way of the developer, specially
because the auto-grouping is done even before saving the active link,
filter, table field, etc. This problem is magnified when dealing with
the ITSM workflow, to the point that I find myself copying and pasting
qualifications in Notepad to strip the extra brackets to be able to
understand the qualification this is not good.
This problem really needs to be fixed, or at least provide the end user
with the option to turn this feature on or off. IMO, it should be off,
so DevStudio behaves the same way As the Admin tool by default. So far
it seems there is no option to turn this off, but if somebody knows a
way, please let us know
Guillaume
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Answers Are_
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Re: Developer Studio issue - auto grouping of qualification criteria
Not that I condone the practice, but I understand how it's doing it...this
goes back to the discussion regarding how to parse a qualification. The
'dev studio way' is how ARInside has always parsed the qualification. It
takes the left and right operand and puts brackets around them, then it
parses again, and puts brackets around left and right again, over and over
till it hits the individual qualifications. it's significantly 'easier'
from a programming standpoint to do that than it is to do it the way Admin
tool used to do itbut I agree it makes it significantly harder to read.
I would say we need to open defects against the DevStudio and get it fixed.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria
**
DevStudio is a great revolutionary tool compared to the good ol' Admin tool,
but there is something that the Admin Tool is better at, by not doing it:
the automatic grouping of qualification statements. Let me explain. When
setting a qualification, whether for an active link , filter or table field
qualification, or any qualification, DevStudio over groups the statements
to the point where it is harder to see what it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more difficult
to figure it out in DevStudio than the Admin tool because of the extra
brackets. With complex qualifications, this becomes a real annoyance that
really gets in the way of the developer, specially because the auto-grouping
is done even before saving the active link, filter, table field, etc. This
problem is magnified when dealing with the ITSM workflow, to the point that
I find myself copying and pasting qualifications in Notepad to strip the
extra brackets to be able to understand the qualification this is not
good.
This problem really needs to be fixed, or at least provide the end user with
the option to turn this feature on or off. IMO, it should be off, so
DevStudio behaves the same way As the Admin tool by default. So far it seems
there is no option to turn this off, but if somebody knows a way, please let
us know
Guillaume
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
___
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: [SPAM] Re: Developer Studio issue - auto grouping of qualification criteria
I'll keep the list posted on whether there is something that can be done to fix
this, based on what BMC support finds out. I'll definitely push to create a
defect if nothing can be done at present. This issue does hamper developer
productivity.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of LJ Longwing
Sent: Thu 10/29/09 10:19 AM
To: arslist@ARSLIST.ORG
Subject: [SPAM] Re: Developer Studio issue - auto grouping of qualification
criteria
Not that I condone the practice, but I understand how it's doing it...this
goes back to the discussion regarding how to parse a qualification. The
'dev studio way' is how ARInside has always parsed the qualification. It
takes the left and right operand and puts brackets around them, then it
parses again, and puts brackets around left and right again, over and over
till it hits the individual qualifications. it's significantly 'easier'
from a programming standpoint to do that than it is to do it the way Admin
tool used to do itbut I agree it makes it significantly harder to read.
I would say we need to open defects against the DevStudio and get it fixed.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria
**
DevStudio is a great revolutionary tool compared to the good ol' Admin tool,
but there is something that the Admin Tool is better at, by not doing it:
the automatic grouping of qualification statements. Let me explain. When
setting a qualification, whether for an active link , filter or table field
qualification, or any qualification, DevStudio over groups the statements
to the point where it is harder to see what it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more difficult
to figure it out in DevStudio than the Admin tool because of the extra
brackets. With complex qualifications, this becomes a real annoyance that
really gets in the way of the developer, specially because the auto-grouping
is done even before saving the active link, filter, table field, etc. This
problem is magnified when dealing with the ITSM workflow, to the point that
I find myself copying and pasting qualifications in Notepad to strip the
extra brackets to be able to understand the qualification this is not
good.
This problem really needs to be fixed, or at least provide the end user with
the option to turn this feature on or off. IMO, it should be off, so
DevStudio behaves the same way As the Admin tool by default. So far it seems
there is no option to turn this off, but if somebody knows a way, please let
us know
Guillaume
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
___
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Re: Re : AIE 7.1 data conversion - RESOLVED
Thanks Saby I will go for that then :) --- En date de : Jeu 29.10.09, Sabyson Fernandes sebyr...@yahoo.com a écrit : De: Sabyson Fernandes sebyr...@yahoo.com Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Jeudi 29 Octobre 2009, 14h23 ** That's exactly what I do. Frex, since you can read the data that means that ARAdmin has been granted select access to the remote DB tables/views. You can create a view within the ARSystem db and point the view to the remote db table/view. You can then drop/recreate and convert the data into any format that you want. A note on SQL 2005, I noticed that sometimes views over linked servers are slow. In these cases, I pull the data into a temporary table using the select * into tmp_table andf then point AIE to this table. If you do this on a scheduled basis, then you will need to drop the table first. Saby From: Grooms, Frederick W frederick.w.gro...@xo.com To: arslist@ARSLIST.ORG Sent: Tue, October 27, 2009 10:13:28 AM Subject: Re: Re : AIE 7.1 data conversion - RESOLVED I think what he was saying is he creates views in the local Remedy DB pointing to the remote tables/views and does the conversion in his local views. I do the same type of thing here. i.e. I have a local view in my Remedy database that points to a remote table/view. This way I reference everything in Remedy as just the local database and the database view handles the remote info. This came in real handy when the DBA's went and moved (with a domain rename) the remote db. All I had to do was update the local database view and Remedy did not have to change at all. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frex Popo Sent: Tuesday, October 27, 2009 2:32 AM To: arslist@ARSLIST.ORG Subject: Re: Re : AIE 7.1 data conversion - RESOLVED ** What I mean by I do not have access to the object at the other end is, I can only read the data, I can not change it let alone drop and recreate the views. --- En date de : Mar 27.10.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Mardi 27 Octobre 2009, 8h28 Wish it was that simple:) The object I am in fact puuling the data from are views and not physical tables. I do not have access to the views at the remote end, and to ask anyone to rebuild the views and change the data column would be asking for trouble :) Please let me know if you meant something else. Thanks for your thoughts. --- En date de : Lun 26.10.09, Sabyson Fernandes sebyr...@yahoo.com a écrit : De: Sabyson Fernandes sebyr...@yahoo.com Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Lundi 26 Octobre 2009, 16h43 ** I faced similar issues with data imports using AIE. To get around limitations of AIE, I create SQL views and perform data manipulation using SQL functions such as convert, dateadd etc. Once the view is created, simply point the AIE job to the view and perform simple field and sql column mappings. Hope this helps. From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Mon, October 26, 2009 11:16:13 AM Subject: Re: Re : AIE 7.1 data conversion - RESOLVED ** Good question :) All I did was use funtion|substr which did work but should not have worked, I mean loaded the data but I am still getting warnings, stating data type conflict which I am working on. Thanks --- En date de : Lun 26.10.09, jham36 jha...@gmail.com a écrit : De: jham36 jha...@gmail.com Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Lundi 26 Octobre 2009, 15h47 What was the solution? On Oct 26, 9:43 am, Frex Popo frexp...@yahoo.fr wrote: Thanks --- En date de : Lun 26.10.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: AIE 7.1 data conversion À: arsl...@arslist.org Date: Lundi 26 Octobre 2009, 14h20 Hello everyone, I have a table on a remote database (SQL Server 2005) whose data we are reading to a local form in Remedy. One of the columns in the remote table is of type INTEGER. The target column in the remedy form is of type character. I need to be able to convert the INTEGER data to charaters within the AIE mapping. I am trying to avoid adding a filter to the form to the do the conversion. I looked at the AIE manual but did not see a function to do this. I have perhaps missed something but the only one I could see is the SQL| and the targetSQL| statements... Any thoughts? Many thanks frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: Public permission group can't see attachments
Now that is strange. If it was ITSM 7, I might think something in the background is giving you issues. But on a new form and public accross the board, I have not a clue what could be the issue. Good luck, that one is strange. On Thu, Oct 29, 2009 at 9:34 AM, Martin, Robert marti...@jmu.edu wrote: ** Howard, We are at 7.1 p3, RH Linux server, Oracle 10.2 db, totally customized form. Dwayne *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Thursday, October 29, 2009 8:57 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Public permission group can't see attachments ** First question, what verson are you running and then I need to ask where are they looking at an attachment field? It is a custom form or ITSM 7? Howard On Thu, Oct 29, 2009 at 8:48 AM, Martin, Robert marti...@jmu.edu wrote: ** Dear List, We are having problems with “Public” not being able to see Attachment Fields. Both the Attachment Pool, and the individual Attachment Fields have “Public” permissions. But if somebody with no permissions opens a form, sometimes he sees a blank Attachment Pool with no fields, and other time he can’t even see the Attachment Pool. If I give the user permission to one of the other groups with permissions to the attachments, then he can see them with no problem. Any idea what might be causing this? Dwayne Martin James Madison University (ARS 7.1 p3, RH Linux server, Oracle 10.2 db) PS- I sent a similar email yesterday, but it looks like the main message body got blanked out somewhere along the way. So I am trying again. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Analytics - fn_adjusted_date for epoch conversion
I know there are a million ways to handle the issue of epoch time stored in the ARS database. Another to add to the mix is BMC Analytics. It provides a function (FN_ADJUSTED_DATE) and associated meta-data tables to provide the translation with full timezone and dst support. select incident_number,assigned_group,fn_adjusted_date(Reported_Date) as Reported_Date from hpd_help_desk where assigned_group = 'Remedy' INCIDENT_NUMBER ASSIGNED_GROUP REPORTED_DATE 1 INC00074125 Remedy 04/08/2008 6:03:03 PM 2 INC00074032 Remedy 04/29/2008 1:00:07 PM 3 INC00074033 Remedy 04/29/2008 1:00:06 PM 4 INC00074034 Remedy 05/15/2008 12:47:39 PM Thought I would share because it is nice to have something that is both supported by BMC (if you own Analytics) and useful. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Developer Studio issue - auto grouping of qualification criteria
Have you seen how Tibco Designer handles X-Path formulas? Drag, drop,
auto-add of requisite ( ) 's, and placeholders for required elements that
you can drag data elements onto.
I would rather see a UI overhaul to something similar to this:
Just my thoughts :-)
Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From:
Guillaume Rheault guilla...@dcshq.com
To:
arslist@ARSLIST.ORG
Date:
10/29/2009 09:03 AM
Subject:
Developer Studio issue - auto grouping of qualification criteria
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
**
DevStudio is a great revolutionary tool compared to the good ol' Admin
tool, but there is something that the Admin Tool is better at, by not
doing it: the automatic grouping of qualification statements. Let me
explain. When setting a qualification, whether for an active link , filter
or table field qualification, or any qualification, DevStudio over
groups the statements to the point where it is harder to see what it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more difficult
to figure it out in DevStudio than the Admin tool because of the extra
brackets. With complex qualifications, this becomes a real annoyance that
really gets in the way of the developer, specially because the
auto-grouping is done even before saving the active link, filter, table
field, etc. This problem is magnified when dealing with the ITSM workflow,
to the point that I find myself copying and pasting qualifications in
Notepad to strip the extra brackets to be able to understand the
qualification this is not good.
This problem really needs to be fixed, or at least provide the end user
with the option to turn this feature on or off. IMO, it should be off,
so DevStudio behaves the same way As the Admin tool by default. So far it
seems there is no option to turn this off, but if somebody knows a way,
please let us know
Guillaume
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
**
CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify
us immediately at 262-703-7000.
CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the
right to retrieve and read any message created, sent and received. Kohl's
reserves the right to monitor messages by authorized Kohl's Associates at any
time
without any further consent.
image/gif
ARS 7.5 Installer
RANT Is it just me, or are any of you having problems with the new ARS 7.5 monolithic installer? It is an all or nothing kind of approach that makes upgrades and repairs a lot more hazardous and unreliable since you can no longer work on just the one problem service (AREmail is the primary culprit here) without running an install against the entire ARS system. In 7.1 and earlier we have always had trouble with the AREmail module - it is one of the services that seldom upgraded correctly, usually losing its ability to connect to MAPI properly and requiring you to uninstall it, wipe all traces of it from the file system and registry, and reinstall it. I haven't figured out any way to do that with the monolithic suite installer without touching the entire installation. Someone somewhere must have thought that a single suite installer would be simpler to work with, but in practice it makes a nightmare out of troubleshooting and reinstalling a particular problem service (and AREMail after 4.x has always been a problem service - witness the open issue I have had with our production AREmail system crashing on 7.1 since June 2008, still unresolved). It also means that any run of the installer takes WAY longer since you have to go through every dialog even though 90% are irrelevant to what you want to do, and reenter passwords all along the way for things you didn't need to work on, or now they will STOP working. The suite installer might make sense for a new install of a fresh system - ONCE. After that, you still need individual service uninstall-reinstall capability. Part of my frustration is from trying to troubleshoot two 7.5 systems, one upgraded from 7.1 and one a fresh install, neither of which can successfully run the AREmail service and send out mail. The same complaint applies when working on a web server, but you are generally in a more limited environment with only mid-tier and flashboards installed. Upgrading the 7.x mid-tier by installer historically trashes your integration to crystal reports, making it necessary to uninstall it and install a fresh instance in order to get it working again. The monolithic installer gets in the way here too, just not as much (and not as high-risk) because only mid-tier and flashboards are typically on the web server. /RANT BTW, the 7.5 installer still prompts for account, password, and domain for Email like it always did (5.x, 6.x, 7.0, 7.1), but no longer concatenates domain\account to use when creating the Remedy Email Engine service (so it fails to do so in our environment). You have to enter the account in the form domain\account in order for the service to get installed - the field for domain is now ignored by the installer. I have reported it as a new 7.5-specific defect. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ TRYING to achieve environment: ITSM 7.6.00 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.5.00.001; Service Level Mgmt 7.5.00.001 AIE 7.5.00.003 Kinetic Request 4.4.1, Survey Lite 4.4.1, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.5.00.003 on: Win2K8 R2 Ent x64 / SQL Server 2008 x64 Sp1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Installer
I second that rant. We're currently looking to deploy the Client to the desktop via SCCM (used to be SMS) and are hoping we'll find some method of just downloading that part instead of then entire 400+MB installer. Just starting to dig into that so if anyone has a hint on which direction we should be looking (hint hint) Thanks, Curt Curt A. Schryver 717-810-2109 tel cschry...@tycoelectronics.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, October 29, 2009 1:17 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installer ** RANT Is it just me, or are any of you having problems with the new ARS 7.5 monolithic installer? It is an all or nothing kind of approach that makes upgrades and repairs a lot more hazardous and unreliable since you can no longer work on just the one problem service (AREmail is the primary culprit here) without running an install against the entire ARS system. In 7.1 and earlier we have always had trouble with the AREmail module - it is one of the services that seldom upgraded correctly, usually losing its ability to connect to MAPI properly and requiring you to uninstall it, wipe all traces of it from the file system and registry, and reinstall it. I haven't figured out any way to do that with the monolithic suite installer without touching the entire installation. Someone somewhere must have thought that a single suite installer would be simpler to work with, but in practice it makes a nightmare out of troubleshooting and reinstalling a particular problem service (and AREMail after 4.x has always been a problem service - witness the open issue I have had with our production AREmail system crashing on 7.1 since June 2008, still unresolved). It also means that any run of the installer takes WAY longer since you have to go through every dialog even though 90% are irrelevant to what you want to do, and reenter passwords all along the way for things you didn't need to work on, or now they will STOP working. The suite installer might make sense for a new install of a fresh system - ONCE. After that, you still need individual service uninstall-reinstall capability. Part of my frustration is from trying to troubleshoot two 7.5 systems, one upgraded from 7.1 and one a fresh install, neither of which can successfully run the AREmail service and send out mail. The same complaint applies when working on a web server, but you are generally in a more limited environment with only mid-tier and flashboards installed. Upgrading the 7.x mid-tier by installer historically trashes your integration to crystal reports, making it necessary to uninstall it and install a fresh instance in order to get it working again. The monolithic installer gets in the way here too, just not as much (and not as high-risk) because only mid-tier and flashboards are typically on the web server. /RANT BTW, the 7.5 installer still prompts for account, password, and domain for Email like it always did (5.x, 6.x, 7.0, 7.1), but no longer concatenates domain\account to use when creating the Remedy Email Engine service (so it fails to do so in our environment). You have to enter the account in the form domain\account in order for the service to get installed - the field for domain is now ignored by the installer. I have reported it as a new 7.5-specific defect. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ TRYING to achieve environment: ITSM 7.6.00 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.5.00.001; Service Level Mgmt 7.5.00.001 AIE 7.5.00.003 Kinetic Request 4.4.1, Survey Lite 4.4.1, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.5.00.003 on: Win2K8 R2 Ent x64 / SQL Server 2008 x64 Sp1 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Installer
Can't you only select the Email engine, so that is the only thing that gets installed? Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Thu 10/29/09 1:16 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installer RANT Is it just me, or are any of you having problems with the new ARS 7.5 monolithic installer? It is an all or nothing kind of approach that makes upgrades and repairs a lot more hazardous and unreliable since you can no longer work on just the one problem service (AREmail is the primary culprit here) without running an install against the entire ARS system. In 7.1 and earlier we have always had trouble with the AREmail module - it is one of the services that seldom upgraded correctly, usually losing its ability to connect to MAPI properly and requiring you to uninstall it, wipe all traces of it from the file system and registry, and reinstall it. I haven't figured out any way to do that with the monolithic suite installer without touching the entire installation. Someone somewhere must have thought that a single suite installer would be simpler to work with, but in practice it makes a nightmare out of troubleshooting and reinstalling a particular problem service (and AREMail after 4.x has always been a problem service - witness the open issue I have had with our production AREmail system crashing on 7.1 since June 2008, still unresolved). It also means that any run of the installer takes WAY longer since you have to go through every dialog even though 90% are irrelevant to what you want to do, and reenter passwords all along the way for things you didn't need to work on, or now they will STOP working. The suite installer might make sense for a new install of a fresh system - ONCE. After that, you still need individual service uninstall-reinstall capability. Part of my frustration is from trying to troubleshoot two 7.5 systems, one upgraded from 7.1 and one a fresh install, neither of which can successfully run the AREmail service and send out mail. The same complaint applies when working on a web server, but you are generally in a more limited environment with only mid-tier and flashboards installed. Upgrading the 7.x mid-tier by installer historically trashes your integration to crystal reports, making it necessary to uninstall it and install a fresh instance in order to get it working again. The monolithic installer gets in the way here too, just not as much (and not as high-risk) because only mid-tier and flashboards are typically on the web server. /RANT BTW, the 7.5 installer still prompts for account, password, and domain for Email like it always did (5.x, 6.x, 7.0, 7.1), but no longer concatenates domain\account to use when creating the Remedy Email Engine service (so it fails to do so in our environment). You have to enter the account in the form domain\account in order for the service to get installed - the field for domain is now ignored by the installer. I have reported it as a new 7.5-specific defect. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ TRYING to achieve environment: ITSM 7.6.00 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.5.00.001; Service Level Mgmt 7.5.00.001 AIE 7.5.00.003 Kinetic Request 4.4.1, Survey Lite 4.4.1, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.5.00.003 on: Win2K8 R2 Ent x64 / SQL Server 2008 x64 Sp1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Re : AIE 7.1 data conversion - RESOLVED
Doesn't a view against tables in linked db fetch all of the records then filters and only return the results that matched your query? That could explain the slowness. We have seen similar results with both SQL 2005 to SQL 2005 and SQL 2005 to Oracle (10?). On Thu, Oct 29, 2009 at 6:23 AM, Sabyson Fernandes sebyr...@yahoo.comwrote: ** That's exactly what I do. Frex, since you can read the data that means that ARAdmin has been granted select access to the remote DB tables/views. You can create a view within the ARSystem db and point the view to the remote db table/view. You can then drop/recreate and convert the data into any format that you want. A note on SQL 2005, I noticed that sometimes views over linked servers are slow. In these cases, I pull the data into a temporary table using the select * into tmp_table andf then point AIE to this table. If you do this on a scheduled basis, then you will need to drop the table first. Saby -- *From:* Grooms, Frederick W frederick.w.gro...@xo.com *To:* arslist@ARSLIST.ORG *Sent:* Tue, October 27, 2009 10:13:28 AM *Subject:* Re: Re : AIE 7.1 data conversion - RESOLVED I think what he was saying is he creates views in the local Remedy DB pointing to the remote tables/views and does the conversion in his local views. I do the same type of thing here. i.e. I have a local view in my Remedy database that points to a remote table/view. This way I reference everything in Remedy as just the local database and the database view handles the remote info. This came in real handy when the DBA's went and moved (with a domain rename) the remote db. All I had to do was update the local database view and Remedy did not have to change at all. Fred From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Frex Popo Sent: Tuesday, October 27, 2009 2:32 AM To: arslist@ARSLIST.ORG Subject: Re: Re : AIE 7.1 data conversion - RESOLVED ** What I mean by I do not have access to the object at the other end is, I can only read the data, I can not change it let alone drop and recreate the views. --- En date de : Mar 27.10.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Mardi 27 Octobre 2009, 8h28 Wish it was that simple:) The object I am in fact puuling the data from are views and not physical tables. I do not have access to the views at the remote end, and to ask anyone to rebuild the views and change the data column would be asking for trouble :) Please let me know if you meant something else. Thanks for your thoughts. --- En date de : Lun 26.10.09, Sabyson Fernandes sebyr...@yahoo.com a écrit : De: Sabyson Fernandes sebyr...@yahoo.com Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Lundi 26 Octobre 2009, 16h43 ** I faced similar issues with data imports using AIE. To get around limitations of AIE, I create SQL views and perform data manipulation using SQL functions such as convert, dateadd etc. Once the view is created, simply point the AIE job to the view and perform simple field and sql column mappings. Hope this helps. From: Frex Popo frexp...@yahoo.fr To: arslist@ARSLIST.ORG Sent: Mon, October 26, 2009 11:16:13 AM Subject: Re: Re : AIE 7.1 data conversion - RESOLVED ** Good question :) All I did was use funtion|substr which did work but should not have worked, I mean loaded the data but I am still getting warnings, stating data type conflict which I am working on. Thanks --- En date de : Lun 26.10.09, jham36 jha...@gmail.com a écrit : De: jham36 jha...@gmail.com Objet: Re: Re : AIE 7.1 data conversion - RESOLVED À: arslist@ARSLIST.ORG Date: Lundi 26 Octobre 2009, 15h47 What was the solution? On Oct 26, 9:43 am, Frex Popo frexp...@yahoo.fr wrote: Thanks --- En date de : Lun 26.10.09, Frex Popo frexp...@yahoo.fr a écrit : De: Frex Popo frexp...@yahoo.fr Objet: AIE 7.1 data conversion À: arsl...@arslist.org Date: Lundi 26 Octobre 2009, 14h20 Hello everyone, I have a table on a remote database (SQL Server 2005) whose data we are reading to a local form in Remedy. One of the columns in the remote table is of type INTEGER. The target column in the remedy form is of type character. I need to be able to convert the INTEGER data to charaters within the AIE mapping. I am trying to avoid adding a filter to the form to the do the conversion. I looked at the AIE manual but did not see a function to do this. I have perhaps missed something but the only one I could see is the SQL| and the targetSQL| statements... Any thoughts? Many thanks frex ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
Re: ARS 7.5 Installer (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE I haven't looked at the 7.5 installer but if it works like most other bulk packages it should dump the MSI's for the individual applications in a temp folder somewhere. You should be able to grab the ones you need from there. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schryver, Curt Sent: Thursday, October 29, 2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installer ** I second that rant. We're currently looking to deploy the Client to the desktop via SCCM (used to be SMS) and are hoping we'll find some method of just downloading that part instead of then entire 400+MB installer. Just starting to dig into that so if anyone has a hint on which direction we should be looking (hint hint) Thanks, Curt Curt A. Schryver 717-810-2109 tel cschry...@tycoelectronics.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, October 29, 2009 1:17 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installer ** RANT Is it just me, or are any of you having problems with the new ARS 7.5 monolithic installer? It is an all or nothing kind of approach that makes upgrades and repairs a lot more hazardous and unreliable since you can no longer work on just the one problem service (AREmail is the primary culprit here) without running an install against the entire ARS system. In 7.1 and earlier we have always had trouble with the AREmail module - it is one of the services that seldom upgraded correctly, usually losing its ability to connect to MAPI properly and requiring you to uninstall it, wipe all traces of it from the file system and registry, and reinstall it. I haven't figured out any way to do that with the monolithic suite installer without touching the entire installation. Someone somewhere must have thought that a single suite installer would be simpler to work with, but in practice it makes a nightmare out of troubleshooting and reinstalling a particular problem service (and AREMail after 4.x has always been a problem service - witness the open issue I have had with our production AREmail system crashing on 7.1 since June 2008, still unresolved). It also means that any run of the installer takes WAY longer since you have to go through every dialog even though 90% are irrelevant to what you want to do, and reenter passwords all along the way for things you didn't need to work on, or now they will STOP working. The suite installer might make sense for a new install of a fresh system - ONCE. After that, you still need individual service uninstall-reinstall capability. Part of my frustration is from trying to troubleshoot two 7.5 systems, one upgraded from 7.1 and one a fresh install, neither of which can successfully run the AREmail service and send out mail. The same complaint applies when working on a web server, but you are generally in a more limited environment with only mid-tier and flashboards installed. Upgrading the 7.x mid-tier by installer historically trashes your integration to crystal reports, making it necessary to uninstall it and install a fresh instance in order to get it working again. The monolithic installer gets in the way here too, just not as much (and not as high-risk) because only mid-tier and flashboards are typically on the web server. /RANT BTW, the 7.5 installer still prompts for account, password, and domain for Email like it always did (5.x, 6.x, 7.0, 7.1), but no longer concatenates domain\account to use when creating the Remedy Email Engine service (so it fails to do so in our environment). You have to enter the account in the form domain\account in order for the service to get installed - the field for domain is now ignored by the installer. I have reported it as a new 7.5-specific defect. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ blockedhttp://itsm.unt.edu/ TRYING to achieve environment: ITSM 7.6.00 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.5.00.001; Service Level Mgmt 7.5.00.001 AIE 7.5.00.003 Kinetic Request 4.4.1, Survey Lite 4.4.1, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.5.00.003 on: Win2K8 R2 Ent x64 / SQL Server 2008 x64 Sp1 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS 7.5 Installer (UNCLASSIFIED)
When you upgrade to 7.5 patch 3 a second email service will install instead of updating the current service. It installed fine on our development system, then immediately started firing out emails. If it would have just updated the existing service then the system would not have been able to connect out and send bogus emails. Now I make sure that all queued up notifications are deleted prior to upgrades. Should have known better. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hermann, John N Mr CTR USA TRADOC Sent: Thursday, October 29, 2009 1:10 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installer (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE I haven't looked at the 7.5 installer but if it works like most other bulk packages it should dump the MSI's for the individual applications in a temp folder somewhere. You should be able to grab the ones you need from there. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schryver, Curt Sent: Thursday, October 29, 2009 1:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installer ** I second that rant. We're currently looking to deploy the Client to the desktop via SCCM (used to be SMS) and are hoping we'll find some method of just downloading that part instead of then entire 400+MB installer. Just starting to dig into that so if anyone has a hint on which direction we should be looking (hint hint) Thanks, Curt Curt A. Schryver 717-810-2109 tel cschry...@tycoelectronics.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, October 29, 2009 1:17 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installer ** RANT Is it just me, or are any of you having problems with the new ARS 7.5 monolithic installer? It is an all or nothing kind of approach that makes upgrades and repairs a lot more hazardous and unreliable since you can no longer work on just the one problem service (AREmail is the primary culprit here) without running an install against the entire ARS system. In 7.1 and earlier we have always had trouble with the AREmail module - it is one of the services that seldom upgraded correctly, usually losing its ability to connect to MAPI properly and requiring you to uninstall it, wipe all traces of it from the file system and registry, and reinstall it. I haven't figured out any way to do that with the monolithic suite installer without touching the entire installation. Someone somewhere must have thought that a single suite installer would be simpler to work with, but in practice it makes a nightmare out of troubleshooting and reinstalling a particular problem service (and AREMail after 4.x has always been a problem service - witness the open issue I have had with our production AREmail system crashing on 7.1 since June 2008, still unresolved). It also means that any run of the installer takes WAY longer since you have to go through every dialog even though 90% are irrelevant to what you want to do, and reenter passwords all along the way for things you didn't need to work on, or now they will STOP working. The suite installer might make sense for a new install of a fresh system - ONCE. After that, you still need individual service uninstall-reinstall capability. Part of my frustration is from trying to troubleshoot two 7.5 systems, one upgraded from 7.1 and one a fresh install, neither of which can successfully run the AREmail service and send out mail. The same complaint applies when working on a web server, but you are generally in a more limited environment with only mid-tier and flashboards installed. Upgrading the 7.x mid-tier by installer historically trashes your integration to crystal reports, making it necessary to uninstall it and install a fresh instance in order to get it working again. The monolithic installer gets in the way here too, just not as much (and not as high-risk) because only mid-tier and flashboards are typically on the web server. /RANT BTW, the 7.5 installer still prompts for account, password, and domain for Email like it always did (5.x, 6.x, 7.0, 7.1), but no longer concatenates domain\account to use when creating the Remedy Email Engine service (so it fails to do so in our environment). You have to enter the account in the form domain\account in order for the service to get installed - the field for domain is now ignored by the installer. I have reported it as a new 7.5-specific defect. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ blockedhttp://itsm.unt.edu/ TRYING to achieve environment: ITSM 7.6.00 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.5.00.001; Service Level Mgmt 7.5.00.001 AIE 7.5.00.003
Re: ARS 7.5 Installer
I had inconsistent behavior with that... probably back on patch 001. I am testing with 003 now, and will have to test some different scenarios to see if it will do a better job of spot maintenance. The other exciting feature I hit (patch 003) was that if you select overwrite database (there was an old ARSystem db on the remote SQL Server), the installer issued a drop command for the database (normal behavior), and then issued a drop command for the domain\user account that I had entered as the SQL Server account (Windows authentication to SQL Server), and then it was no longer able to connect to the SQL Server using that account (DUH!) to create the new ARSystem db. Support hasn't been able to explain that bizarre behavior yet, but it is definitely fatal to your installation. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, October 29, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installer ** Can't you only select the Email engine, so that is the only thing that gets installed? Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Thu 10/29/09 1:16 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installer RANT Is it just me, or are any of you having problems with the new ARS 7.5 monolithic installer? It is an all or nothing kind of approach that makes upgrades and repairs a lot more hazardous and unreliable since you can no longer work on just the one problem service (AREmail is the primary culprit here) without running an install against the entire ARS system. In 7.1 and earlier we have always had trouble with the AREmail module - it is one of the services that seldom upgraded correctly, usually losing its ability to connect to MAPI properly and requiring you to uninstall it, wipe all traces of it from the file system and registry, and reinstall it. I haven't figured out any way to do that with the monolithic suite installer without touching the entire installation. Someone somewhere must have thought that a single suite installer would be simpler to work with, but in practice it makes a nightmare out of troubleshooting and reinstalling a particular problem service (and AREMail after 4.x has always been a problem service - witness the open issue I have had with our production AREmail system crashing on 7.1 since June 2008, still unresolved). It also means that any run of the installer takes WAY longer since you have to go through every dialog even though 90% are irrelevant to what you want to do, and reenter passwords all along the way for things you didn't need to work on, or now they will STOP working. The suite installer might make sense for a new install of a fresh system - ONCE. After that, you still need individual service uninstall-reinstall capability. Part of my frustration is from trying to troubleshoot two 7.5 systems, one upgraded from 7.1 and one a fresh install, neither of which can successfully run the AREmail service and send out mail. The same complaint applies when working on a web server, but you are generally in a more limited environment with only mid-tier and flashboards installed. Upgrading the 7.x mid-tier by installer historically trashes your integration to crystal reports, making it necessary to uninstall it and install a fresh instance in order to get it working again. The monolithic installer gets in the way here too, just not as much (and not as high-risk) because only mid-tier and flashboards are typically on the web server. /RANT BTW, the 7.5 installer still prompts for account, password, and domain for Email like it always did (5.x, 6.x, 7.0, 7.1), but no longer concatenates domain\account to use when creating the Remedy Email Engine service (so it fails to do so in our environment). You have to enter the account in the form domain\account in order for the service to get installed - the field for domain is now ignored by the installer. I have reported it as a new 7.5-specific defect. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ TRYING to achieve environment: ITSM 7.6.00 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.5.00.001; Service Level Mgmt 7.5.00.001 AIE 7.5.00.003 Kinetic Request 4.4.1, Survey Lite 4.4.1, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.5.00.003 on: Win2K8 R2 Ent x64 / SQL Server 2008 x64 Sp1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
Re: New Pricing List Question
Yes, what I did is related around your #3. I made about 6 forms so far to pull the data in and then to convert pieces of it. When I say new application I was in the Admin tool and picked Applications from the New Server Object list. I made this new application as a Local type. I did this to have it show in a new section on the Home Page. I know that we can buy Remedy Specialist but we are looking at only switching to Service Management Specialist. I just want to stay within compliance of our licensing. So, can I leave this in the application I made or do I need to add these to one of the OOTB applications. Thank you for your help on this. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, October 28, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: New Pricing List Question ** There are four common expressions that may apply to your question - at least from my viewpoint: 1. Out-of-the-Box (OOTB): An unmodified application provided by BMC 2. Customized application: An originally OOTB application provided by BMC that has been modified - perhaps by adding/modifying workflow, fields, views, etc. 3. Custom Integration: Additional code provided by a non-BMC source that enables transfer of data or process between a non-BMC application and a BMC application 4. Custom Application: An application not provided by BMC, but written using AR System. Sounds like your situation is #3 more than #4 - but that depends on what you meant by a new Application. If your new Application was not CMDB or ITSM (i.e. it's an application developed just by you on AR System) then you may have a custom app. That aside, having or not having custom apps shouldn't affect anything around the new pricing list. You can purchase user capacity licenses for ITSM or purchase capacity for custom apps (i.e. AR System user licenses) under the new pricing model - just like you could in previous models. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, October 28, 2009 8:51 AM To: arslist@ARSLIST.ORG Subject: New Pricing List Question ** Hi All - we use ITSM here and we are looking at moving to the new pricing list but I wanted to know about custom apps what constitute a custom app? Meaning I wrote an interface from our Phone Switches into CMDB and put that in a new Application. Does this constitute a custom app? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Email Engine Unicode?
Sorry, I sent my version in another email, but it got lost. ARS 7.1 p7 Oracle Windows 2003 Email Engine 7.1 p7 as well. The Chinese characters are in the Plain Text Body tab of the AR System Email Messages record. (of course I can only see the Chinese characters when I'm in the Mid Tier and not on the client) :) This has me perplexed! Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 28, 2009 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Unicode? ** In the Email Messages form are the inbound Chinese characters in the Plain Text Body or the HTML body? Also what version ARS and database (and did you install with Chinese Unicode support)? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Tuesday, October 27, 2009 1:26 PM To: arslist@ARSLIST.ORG Subject: Email Engine Unicode? ** We have people that create tickets by creating an email and sending to our system. i.e (this is just a portion). I've X'd out the sensitive info…. Schema: Log Call Server: XXX.com Login: XXX Password: X Action: Submit Call Type !536870992!: REQUEST Priority !630100050!: PR6 Network ID* !630100045!: US052825 Building !536870943!: 161 Details !630100060!: Test for Unicode. 泰科电子资讯系统联络人 When they send this to our system, the AR System Email Messages INBOUND email message shows the Chinese Characters, but when the data is pushed over into the Log Call form, the Chinese Characters are turned into ??'s. Is this something that we can fix? It seems like it's breaking down when they email is getting parsed and moved into the Log Call form. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_
Re: New Pricing List Question
The new pricing model is just a change in bundling, not in licensing. So the rules around licensing that existed before are largely intact. If your new application ran on AR System user licenses previously, it can continued to be used with the Service Management Specialist option - which basically contains an AR System user license. If you have further questions, I would encourage you to contact your BMC partner or sales representative as s/he can take a look at your specific situation and provide detailed answers. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, October 29, 2009 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: New Pricing List Question ** Yes, what I did is related around your #3. I made about 6 forms so far to pull the data in and then to convert pieces of it. When I say new application I was in the Admin tool and picked Applications from the New Server Object list. I made this new application as a Local type. I did this to have it show in a new section on the Home Page. I know that we can buy Remedy Specialist but we are looking at only switching to Service Management Specialist. I just want to stay within compliance of our licensing. So, can I leave this in the application I made or do I need to add these to one of the OOTB applications. Thank you for your help on this. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, October 28, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: New Pricing List Question ** There are four common expressions that may apply to your question - at least from my viewpoint: 1. Out-of-the-Box (OOTB): An unmodified application provided by BMC 2. Customized application: An originally OOTB application provided by BMC that has been modified - perhaps by adding/modifying workflow, fields, views, etc. 3. Custom Integration: Additional code provided by a non-BMC source that enables transfer of data or process between a non-BMC application and a BMC application 4. Custom Application: An application not provided by BMC, but written using AR System. Sounds like your situation is #3 more than #4 - but that depends on what you meant by a new Application. If your new Application was not CMDB or ITSM (i.e. it's an application developed just by you on AR System) then you may have a custom app. That aside, having or not having custom apps shouldn't affect anything around the new pricing list. You can purchase user capacity licenses for ITSM or purchase capacity for custom apps (i.e. AR System user licenses) under the new pricing model - just like you could in previous models. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, October 28, 2009 8:51 AM To: arslist@ARSLIST.ORG Subject: New Pricing List Question ** Hi All - we use ITSM here and we are looking at moving to the new pricing list but I wanted to know about custom apps what constitute a custom app? Meaning I wrote an interface from our Phone Switches into CMDB and put that in a new Application. Does this constitute a custom app? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
windows 7 client?
Has anyone out there loaded the 7.1.0 client on a windows 7 machine? Any issues? I checked the website, but there doesn't seem to be anything special for windows 7. Thanks in advance, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) j.man...@neu.edu ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: windows 7 client?
I have a user with the 7.5 client on Windows 7 right now. He's testing and it looks good right now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Thursday, October 29, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: windows 7 client? ** Has anyone out there loaded the 7.1.0 client on a windows 7 machine? Any issues? I checked the website, but there doesn't seem to be anything special for windows 7. Thanks in advance, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) j.man...@neu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Is there a RUT Client for Windows 7 64 Bit
Hello All, Our company has decided to start evaluating Windows 7. I just tried to install 7.1 Patch 002 and got the operating system not supported error. Has anyone tested this yet with windows 7? Thanks, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: windows 7 client?
We have tested the 7.1 patch 7 client on a Win 7 machine with no issues uncovered either. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Thursday, October 29, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** I have a user with the 7.5 client on Windows 7 right now. He's testing and it looks good right now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Thursday, October 29, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: windows 7 client? ** Has anyone out there loaded the 7.1.0 client on a windows 7 machine? Any issues? I checked the website, but there doesn't seem to be anything special for windows 7. Thanks in advance, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) j.man...@neu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: windows 7 client?
thanks to all. Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) j.man...@neu.edu From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mckinnish, Randy Sent: Thursday, October 29, 2009 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] windows 7 client? ** We have tested the 7.1 patch 7 client on a Win 7 machine with no issues uncovered either. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Thursday, October 29, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: windows 7 client? ** I have a user with the 7.5 client on Windows 7 right now. He's testing and it looks good right now. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mansur, Joanne Sent: Thursday, October 29, 2009 2:42 PM To: arslist@ARSLIST.ORG Subject: windows 7 client? ** Has anyone out there loaded the 7.1.0 client on a windows 7 machine? Any issues? I checked the website, but there doesn't seem to be anything special for windows 7. Thanks in advance, Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-4354 (fax) j.man...@neu.edu _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Is there a RUT Client for Windows 7 64 Bit
Jase, You'll probably need to load it in XP Compatibility Mode (check here: http://www.microsoft.com/windows/virtual-pc/download.aspx ). Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, October 29, 2009 2:56 PM To: arslist@ARSLIST.ORG Subject: Is there a RUT Client for Windows 7 64 Bit ** Hello All, Our company has decided to start evaluating Windows 7. I just tried to install 7.1 Patch 002 and got the operating system not supported error. Has anyone tested this yet with windows 7? Thanks, Jase Brandon _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Developer Studio issue - auto grouping of qualification criteria
Hi,
I agree, but why settle for the way AR Admin did it?
I think that ALL unnecessary brackets should be removed. I want to see
brackets only where they make a difference!
The normal way:
('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
'Field 4' != $NULL$) OR 'Field 5' != $NULL$
AR Admin:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
DevStudio:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Not that I condone the practice, but I understand how it's doing it...this
goes back to the discussion regarding how to parse a qualification. The
'dev studio way' is how ARInside has always parsed the qualification. It
takes the left and right operand and puts brackets around them, then it
parses again, and puts brackets around left and right again, over and over
till it hits the individual qualifications. it's significantly 'easier'
from a programming standpoint to do that than it is to do it the way Admin
tool used to do itbut I agree it makes it significantly harder to
read.
I would say we need to open defects against the DevStudio and get it
fixed.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification criteria
**
DevStudio is a great revolutionary tool compared to the good ol' Admin
tool,
but there is something that the Admin Tool is better at, by not doing it:
the automatic grouping of qualification statements. Let me explain. When
setting a qualification, whether for an active link , filter or table
field
qualification, or any qualification, DevStudio over groups the
statements
to the point where it is harder to see what it is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more difficult
to figure it out in DevStudio than the Admin tool because of the extra
brackets. With complex qualifications, this becomes a real annoyance that
really gets in the way of the developer, specially because the
auto-grouping
is done even before saving the active link, filter, table field, etc. This
problem is magnified when dealing with the ITSM workflow, to the point
that
I find myself copying and pasting qualifications in Notepad to strip the
extra brackets to be able to understand the qualification this is not
good.
This problem really needs to be fixed, or at least provide the end user
with
the option to turn this feature on or off. IMO, it should be off, so
DevStudio behaves the same way As the Admin tool by default. So far it
seems
there is no option to turn this off, but if somebody knows a way, please
let
us know
Guillaume
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Are_
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Re: Developer Studio issue - auto grouping of qualification criteria
I can certainly see that argument :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Thursday, October 29, 2009 3:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Developer Studio issue - auto grouping of qualification
criteria
Hi,
I agree, but why settle for the way AR Admin did it?
I think that ALL unnecessary brackets should be removed. I want to see
brackets only where they make a difference!
The normal way:
('Field 1' != $NULL$ AND 'Field 2' != $NULL$ AND 'Field 3' != $NULL$ AND
'Field 4' != $NULL$) OR 'Field 5' != $NULL$
AR Admin:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' != $NULL$)
AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
DevStudio:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.
Not that I condone the practice, but I understand how it's doing
it...this goes back to the discussion regarding how to parse a
qualification. The 'dev studio way' is how ARInside has always parsed
the qualification. It takes the left and right operand and puts
brackets around them, then it parses again, and puts brackets around
left and right again, over and over till it hits the individual
qualifications. it's significantly 'easier'
from a programming standpoint to do that than it is to do it the way
Admin tool used to do itbut I agree it makes it significantly
harder to read.
I would say we need to open defects against the DevStudio and get it
fixed.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Thursday, October 29, 2009 8:03 AM
To: arslist@ARSLIST.ORG
Subject: Developer Studio issue - auto grouping of qualification
criteria
**
DevStudio is a great revolutionary tool compared to the good ol' Admin
tool, but there is something that the Admin Tool is better at, by not
doing it:
the automatic grouping of qualification statements. Let me explain.
When setting a qualification, whether for an active link , filter or
table field qualification, or any qualification, DevStudio over
groups the statements to the point where it is harder to see what it
is.
So for instance in the Admin tool, you can have this qualification:
(('Field 1' != $NULL$) AND ('Field 2' != $NULL$) AND ('Field 3' !=
$NULL$) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
In DevStudio, this becomes:
'Field 1' != $NULL$) AND ('Field 2' != $NULL$)) AND ('Field 3' !=
$NULL$)) AND ('Field 4' != $NULL$)) OR ('Field 5' != $NULL$)
Notice the extra brackets.
This qualification is very simple, but as you can see it is more
difficult to figure it out in DevStudio than the Admin tool because
of the extra brackets. With complex qualifications, this becomes a
real annoyance that really gets in the way of the developer, specially
because the auto-grouping is done even before saving the active link,
filter, table field, etc. This problem is magnified when dealing with
the ITSM workflow, to the point that I find myself copying and pasting
qualifications in Notepad to strip the extra brackets to be able to
understand the qualification this is not good.
This problem really needs to be fixed, or at least provide the end
user with the option to turn this feature on or off. IMO, it should
be off, so DevStudio behaves the same way As the Admin tool by
default. So far it seems there is no option to turn this off, but if
somebody knows a way, please let us know
Guillaume
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the
Answers Are_
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Re: Is there a RUT Client for Windows 7 64 Bit
Also note that the Remedy User client is not supported on 64-bit desktop operating systems - only 32-bit. For users on 64-bit desktop operating systems, BMC supports using a supported browser and utilizing the web client. It may work for you on 64-bit operating systems - I'm not saying it doesn't. Just pointing out it is unsupported as per the compatibility matrix. Also note that Windows 7 is only supported on AR System 7.5.00. There are no plans to grandfather support back to AR System 7.1.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Thursday, October 29, 2009 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** Jase, You'll probably need to load it in XP Compatibility Mode (check here: http://www.microsoft.com/windows/virtual-pc/download.aspx ). Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, October 29, 2009 2:56 PM To: arslist@ARSLIST.ORG Subject: Is there a RUT Client for Windows 7 64 Bit ** Hello All, Our company has decided to start evaluating Windows 7. I just tried to install 7.1 Patch 002 and got the operating system not supported error. Has anyone tested this yet with windows 7? Thanks, Jase Brandon _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Is there a RUT Client for Windows 7 64 Bit
I had the 7.5 clients installed on 64 bit vista, and just recently upgraded to Windows 7 without a problem. I've not tried a clean install though. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 29 October 2009 9:50 PM To: arslist@ARSLIST.ORG Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** Also note that the Remedy User client is not supported on 64-bit desktop operating systems - only 32-bit. For users on 64-bit desktop operating systems, BMC supports using a supported browser and utilizing the web client. It may work for you on 64-bit operating systems - I'm not saying it doesn't. Just pointing out it is unsupported as per the compatibility matrix. Also note that Windows 7 is only supported on AR System 7.5.00. There are no plans to grandfather support back to AR System 7.1.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Thursday, October 29, 2009 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** Jase, You'll probably need to load it in XP Compatibility Mode (check here: http://www.microsoft.com/windows/virtual-pc/download.aspx ). Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, October 29, 2009 2:56 PM To: arslist@ARSLIST.ORG Subject: Is there a RUT Client for Windows 7 64 Bit ** Hello All, Our company has decided to start evaluating Windows 7. I just tried to install 7.1 Patch 002 and got the operating system not supported error. Has anyone tested this yet with windows 7? Thanks, Jase Brandon _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Attachments in Work Info Entries Opening the Wrong File
I have not seen this specific problem but I have noticed behavior that may point you in the right direction. When the WUT opens an attachment it is first extracted to a Windows temp folder, and then run from there. There may be something peculiar with the temp folder or permissions that is causing the extracted file to be the same every time. In our case users were logging into a Citrix server and occasionally the extracted temporary file would be written as read-only and the user would not have write access so they would get an error. This temporary folder is the one under Docs Settings\user\Local Settings\Temp. Maybe you have something funky going on here or those users have their temp folder remapped to a shared location? Hope this helps some. Regards, Chuck Baldi On Thu, Oct 29, 2009 at 9:31 AM, Robert Dalton barc...@cox.net wrote: Env: UNIX / Oracle / ARS 7.01 / ITSM 7.03 This just started happening in the last week or so for only two support technicians using our Remedy System. Everyone else is running just fine and I am unable to duplicate the issue. The two who are having the problem are using ITSM Incident Management application and working tickets from a second level support position. Each time they open an attachment in a work info entry the attachment opens the same file no matter which ticket they are working on. It appears to be an email message from an earlier ticket and now no matter which attachment they try to open it opens the same file every time. I worked with one of the technicians and renamed his AR System folder under c:\documents and settings\all users\application data (thinking perhaps it was a corrupted view or search file) and the problem appeared to go away for a day but now it's back. Has anyone seen this before??? Any assistance would be greatly appreciated. Thanks, Robert Dalton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Is there a RUT Client for Windows 7 64 Bit
I did a clean install of the 7.5.00.003 clients (User Tool, Developer Studio, Migrator) on Windows 7 Ultimate x64 (running under Parallels 4.0 on MacBook Pro OS X 10.6.1) without any errors. All of them connected to my 7.5.00.003 server without any problems, and Migrator cached the server as it should. All three do wildly different variations on where they put their User Tool ini and log files, workspaces, and cache files; no consistency there, so you will have to hunt around to see where your user files are being stored. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Thursday, October 29, 2009 5:27 PM To: arslist@ARSLIST.ORG Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** I had the 7.5 clients installed on 64 bit vista, and just recently upgraded to Windows 7 without a problem. I've not tried a clean install though. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: 29 October 2009 9:50 PM To: arslist@ARSLIST.ORG Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** Also note that the Remedy User client is not supported on 64-bit desktop operating systems - only 32-bit. For users on 64-bit desktop operating systems, BMC supports using a supported browser and utilizing the web client. It may work for you on 64-bit operating systems - I'm not saying it doesn't. Just pointing out it is unsupported as per the compatibility matrix. Also note that Windows 7 is only supported on AR System 7.5.00. There are no plans to grandfather support back to AR System 7.1.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Thursday, October 29, 2009 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** Jase, You'll probably need to load it in XP Compatibility Mode (check here: http://www.microsoft.com/windows/virtual-pc/download.aspx ). Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, October 29, 2009 2:56 PM To: arslist@ARSLIST.ORG Subject: Is there a RUT Client for Windows 7 64 Bit ** Hello All, Our company has decided to start evaluating Windows 7. I just tried to install 7.1 Patch 002 and got the operating system not supported error. Has anyone tested this yet with windows 7? Thanks, Jase Brandon _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Robert02 Kern is out of the office.
I will be out of the office starting 30.10.2009 and will not return until 02.11.2009. I will work on your email after my return. Have a great day, Robert ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Complicated Crystal Report
To all Crystal Report Developers out there. I have been tasked to create what appears to be a very complicated report for a client using 7.0. They want to display a crystal report of a single Change Record. However, the problem is that they want this report to display the following: 1) information of the assets of the attached to the change (not just the info on the association record, they are looking for the product categorization of these assets) 2) all of the worklogs attached to the change 3) all of the approvers attached to this change 4) all of the tasks attached to this change. I know that there are join forms between Change-Association, Change-Worklog, and Change-Approver. I haven't been able to find the one for Change-Task but I think its there. Initially, I was thinking of combining the four joins into one join form containing a few fields from each of the other 4. But this poses a problem trying to group the entries. I know that Change ID will likely have to be the main group, but how to split all the association, worklog, approver, and task data into their own subgroups? Does anyone else have an alternate approach rather than the superjoin? As for trying to add information regarding Asset Categorization, I figure adding the categorization fields to the CHG:Association form and having workflow populate may do the trick, then bringing those fields into the Change-Association Join, unless anyone has a better idea on how to do this. __ Make your browsing faster, safer, and easier with the new Internet Explorer® 8. Optimized for Yahoo! Get it Now for Free! at http://downloads.yahoo.com/ca/internetexplorer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Complicated Crystal Report
I think you will find using sub-reports in Crystal will be your best friend for this type of reporting. Print the details of the change record first and then use a sub-report for each section:worklogs, approvers, tasks, assets, etc... On Fri, Oct 30, 2009 at 8:19 AM, Alexander Straph azstr...@yahoo.com wrote: To all Crystal Report Developers out there. I have been tasked to create what appears to be a very complicated report for a client using 7.0. They want to display a crystal report of a single Change Record. However, the problem is that they want this report to display the following: 1) information of the assets of the attached to the change (not just the info on the association record, they are looking for the product categorization of these assets) 2) all of the worklogs attached to the change 3) all of the approvers attached to this change 4) all of the tasks attached to this change. I know that there are join forms between Change-Association, Change-Worklog, and Change-Approver. I haven't been able to find the one for Change-Task but I think its there. Initially, I was thinking of combining the four joins into one join form containing a few fields from each of the other 4. But this poses a problem trying to group the entries. I know that Change ID will likely have to be the main group, but how to split all the association, worklog, approver, and task data into their own subgroups? Does anyone else have an alternate approach rather than the superjoin? As for trying to add information regarding Asset Categorization, I figure adding the categorization fields to the CHG:Association form and having workflow populate may do the trick, then bringing those fields into the Change-Association Join, unless anyone has a better idea on how to do this. __ Make your browsing faster, safer, and easier with the new Internet Explorer® 8. Optimized for Yahoo! Get it Now for Free! at http://downloads.yahoo.com/ca/internetexplorer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
