Adding new languages to ITSM
Dear Listers, Is there an easy way to add an additional language to an existing ITSM 7.6.03 installation? Currently, English is the only installed language, I would like to add Spanish to that. The system isn't customized. Thanks, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding new languages to ITSM
Thomas, You have to run the installer again and choose the languages you want to install. You would however need to verify that your database server collation is compatible with the new languages you want to install. If not you might have to do what is necessary to change the server collation first. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Sent: Tuesday, June 04, 2013 3:16 AM To: arslist@ARSLIST.ORG Subject: Adding new languages to ITSM Dear Listers, Is there an easy way to add an additional language to an existing ITSM 7.6.03 installation? Currently, English is the only installed language, I would like to add Spanish to that. The system isn't customized. Thanks, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding new languages to ITSM
Thomas, I think you would have to run AR System server installer so that your AR system support multi-language applications, where you also need to verify DB compatibility as pointed by Joe. Once done, you need to re-run ITSM installer, select the require languages and install it. Thanks Regards, Anandsagar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, June 04, 2013 2:06 PM To: arslist@ARSLIST.ORG Subject: Re: Adding new languages to ITSM Thomas, You have to run the installer again and choose the languages you want to install. You would however need to verify that your database server collation is compatible with the new languages you want to install. If not you might have to do what is necessary to change the server collation first. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Sent: Tuesday, June 04, 2013 3:16 AM To: arslist@ARSLIST.ORG Subject: Adding new languages to ITSM Dear Listers, Is there an easy way to add an additional language to an existing ITSM 7.6.03 installation? Currently, English is the only installed language, I would like to add Spanish to that. The system isn't customized. Thanks, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM - Re-Mapping Cancelled.
Environment :: Full ITSM 8.1, Core 8.1, SRM 8.1,Knowledge 8.1,CMDB 8.1 on Windows 2008 and SQL Server 2008. Hi Folks. We have a requirement to remove the Cancelled status from the Incident Application. Unfortunately this has a knock on effect I that when a Service Request (From SRM) is cancelled by the customer, it does not update the Incident application (Sets Status to NULL) I can see that when the user presses the Cancel button on the SRM screen, an Active link (SRM:AOI:CancelStatus_ByParent_CancelApp) sets the field zParamCommand to SRM_IN_APP_REQUEST_CANCEL which I assume is what is pushing the cancelled request through to the incident. So I changed this to SRM_IN_APP_REQUEST_RESOLVED, but it still does not update the incident. Has anyone faced into this or know a way to resolve this. In a nutshell, when I user presses cancel on the SRM screen, I just want to resolve the incident. Many thanks Kind regards Jacques Andre | Senior Software Engineer - BMC Remedy Savvis, A CenturyLink Company Wokingham, Berkshire, United Kingdom This message contains information which may be confidential and/or privileged. Unless you are the intended recipient (or authorized to receive for the intended recipient), you may not read, use, copy or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail and delete the message and any attachment(s) thereto without retaining any copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem copying records to People form
I use a series of Escalation to normalize field content in advance of pushing data to CTM:People. The first copies AD records from the ARDBC form to my staging form. Each escalation in the next group keys off an AD attribute to normalize the data. The next writes records to CTM:People, followed by an escalation that updates existing CTM:People, a final escalation deletes the staging form records. The escalations run 5 times a day without measurable impact to the application. Attached is the Escalation that pushes records from my staging form to the CTM:People form successfully. Good luck! Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja Sent: Monday, June 03, 2013 7:10 PM To: arslist@ARSLIST.ORG Subject: Problem copying records to People form Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(007) keeps on increasing for each record its trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years CreatePeopleEscalation.def Description: CreatePeopleEscalation.def
OTP: Artical that some might like to read BMC Looks Leveraged In Post-Buyout Deal After Second Look
Good morning all, I saw this article and thought some might find it an interesting read. http://247wallst.com/2013/06/03/bmc-looks-leveraged-in-post-buyout-deal-after-second-look/ [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Developer Studio Issue
Hi All, This is about as strange as it gets. Today I logged onto my dev server with Studio, selected All Objects Forms. The Forms tab appeared but the pane is blank. Tried this with Active Links, Filters and got the same. Even tried opening an application and got the same. I looked at About Studio Installation Details Configuration View Error Log and see and ton of !MESSAGE Could not install bundle plugins/com.bmc.arsys.studio. Has anyone seen this? If so what would be the corrective action? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Studio 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [cid:image001.gif@01CE6116.9CC95CA0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: Developer Studio Issue
Try creating a new workspace? On Tue, Jun 4, 2013 at 10:00 AM, Brittain, Mark mbritt...@navisite.comwrote: ** Hi All, ** ** This is about as strange as it gets. Today I logged onto my dev server with Studio, selected All Objects Forms. The Forms tab appeared but the pane is blank. Tried this with Active Links, Filters and got the same. Even tried opening an application and got the same. ** ** I looked at About Studio Installation Details Configuration View Error Log and see and ton of !MESSAGE Could not install bundle plugins/com.bmc.arsys.studio……… ** ** Has anyone seen this? If so what would be the corrective action? ** ** ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Studio 7.6.04 SP3 ** ** Thanks Mark ** ** *Mark Brittain* Remedy Developer ITILv3 Foundation *NaviSite – **A Time Warner Cable Company*** mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 [image: email-Logo-031813] ** ** -- This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio Issue
Look at your environment variables. I had this issues when I had both 32 bit and 64 bit java installed. In your environment variables, you need to modify the PATH variable to ensure the 32 bit java JRE path is listed before the 64 bit JRE path. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, June 04, 2013 10:00 AM To: arslist@ARSLIST.ORG Subject: Developer Studio Issue ** Hi All, This is about as strange as it gets. Today I logged onto my dev server with Studio, selected All Objects Forms. The Forms tab appeared but the pane is blank. Tried this with Active Links, Filters and got the same. Even tried opening an application and got the same. I looked at About Studio Installation Details Configuration View Error Log and see and ton of !MESSAGE Could not install bundle plugins/com.bmc.arsys.studio. Has anyone seen this? If so what would be the corrective action? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Studio 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com mailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Developer Studio Issue
When I see 'could not install' messages I tend to assume the tool is broken in ways that aren't worth trying to figure out unless you are someone responsible for the install packages for BMC. I would just remove the app and install it again, though I would use SP4 instead. Focus on why things won't install right. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, June 04, 2013 9:00 AM To: arslist@ARSLIST.ORG Subject: Developer Studio Issue ** Hi All, This is about as strange as it gets. Today I logged onto my dev server with Studio, selected All Objects Forms. The Forms tab appeared but the pane is blank. Tried this with Active Links, Filters and got the same. Even tried opening an application and got the same. I looked at About Studio Installation Details Configuration View Error Log and see and ton of !MESSAGE Could not install bundle plugins/com.bmc.arsys.studio... Has anyone seen this? If so what would be the corrective action? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Studio 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com mailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years smime.p7s Description: S/MIME cryptographic signature
Re: Developer Studio Issue
Hi, please check the Java version, which you are using, Beside side, check JAVA_HOME system variable and the PATH variable. Cheers Tristan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SRM Notifications
ARS 7.6.04 SP1 ITSM 7.6.04 SP1 Configured to create a service request when an incident is created I hope I am missing something basic here. I have two SRM notification questions. 1. When an Incident is created, the service request notification is sent out (SRM-REQ-Submitted-Requester) and not the incident notification (HPD-INC-CustomerReceiptConfirmation). I get that works as designed based on our configuration. My customer wants to be able to view the notification that was send to the customer. When I click on View Audit Log from the Incident and select the Notifications tab, there are no customer notifications there. Is this normal? I assume I just need to find the service request notifications and add a push fields to the NTE:Notifier Log but before I went down that road I wanted to confirm that there wasn't some OOTB method for me to verfiy that the customer notifications were sent since the request notifications dont appear to be in the incident view audit log. P.S. We don't store records in the AR System Email Messages form so I can't use that form. 2. If an Incident is Resolved and Saved at the same time, the HPD-INC-CustomerReceiptConfirmation is sent. If an Incident is saved and then resolved later, the service request notification always fires. Is this expected behavior? My challenge is explaining to the customer why one notification message is sent when a ticket is created if a certain critiria is met and another message is sent depending on the steps followed. I would think that it is either the service request that sends out the notifications or the incident that sends out the notifications. Thanks in advance Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
PERFORM-ACTION-ADD-ATTACHMENT
Is there a way to use the PERFORM-ACTION-ADD-ATTACHMENT command to attach a file off the web server, where the Mid-Tier is located, instead of the AR Server file system? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Adding a new Work Info Type for change management
Good afternoon all, I need to add a new Work Info Type for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard [Description: Description: Description: Cox Enterprises, Inc]http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) [Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png][Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png[Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.png
Re: Adding a new Work Info Type for change management
You need to check the WSDL and see If the new type mapping exists for the field, if its not available open the webservice remove work info type and add it again and regenerate the WSDL that should fix it. Sent from my iPhone On Jun 4, 2013, at 1:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-ADD-ATTACHMENT
You can map a drive to anywhere on the network that the AR Server can see. r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT ** Is there a way to use the PERFORM-ACTION-ADD-ATTACHMENT command to attach a file off the web server, where the Mid-Tier is located, instead of the AR Server file system? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-ADD-ATTACHMENT
Would that be called a Symbolic Link on Red Hat by any chance? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, June 04, 2013 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT ** You can map a drive to anywhere on the network that the AR Server can see. r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT ** Is there a way to use the PERFORM-ACTION-ADD-ATTACHMENT command to attach a file off the web server, where the Mid-Tier is located, instead of the AR Server file system? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
RESOLVED: Developer Studio Issue
First time I deleted the workspace directory and but that did not removed my preferences as stated in the guide. So the issue persisted. Then I created a new workspace in the My Documents directory and all works fine. Days like this I wish for 6.3. Thanks Lj From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio Issue ** Try creating a new workspace? On Tue, Jun 4, 2013 at 10:00 AM, Brittain, Mark mbritt...@navisite.commailto:mbritt...@navisite.com wrote: ** Hi All, This is about as strange as it gets. Today I logged onto my dev server with Studio, selected All Objects Forms. The Forms tab appeared but the pane is blank. Tried this with Active Links, Filters and got the same. Even tried opening an application and got the same. I looked at About Studio Installation Details Configuration View Error Log and see and ton of !MESSAGE Could not install bundle plugins/com.bmc.arsys.studio. Has anyone seen this? If so what would be the corrective action? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Studio 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-ADD-ATTACHMENT
I believe it's a drive mount. r -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT Would that be called a Symbolic Link on Red Hat by any chance? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, June 04, 2013 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT ** You can map a drive to anywhere on the network that the AR Server can see. r From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT ** Is there a way to use the PERFORM-ACTION-ADD-ATTACHMENT command to attach a file off the web server, where the Mid-Tier is located, instead of the AR Server file system? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-ADD-ATTACHMENT
Symbolic Link (on same machine) or Remote Mount (if to a different machine) Are you are using this from an Active Link or a Filter? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT Would that be called a Symbolic Link on Red Hat by any chance? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, June 04, 2013 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT ** You can map a drive to anywhere on the network that the AR Server can see. r -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT ** Is there a way to use the PERFORM-ACTION-ADD-ATTACHMENT command to attach a file off the web server, where the Mid-Tier is located, instead of the AR Server file system? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RESOLVED: Developer Studio Issue
You must have had some sort of a permissions issue or something like that on the original workspace. Did you check to see if the OS user you are logged in as while using the DS has both read/write access to that directory? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Tuesday, June 04, 2013 2:35 PM To: arslist@ARSLIST.ORG Subject: RESOLVED: Developer Studio Issue First time I deleted the workspace directory and but that did not removed my preferences as stated in the guide. So the issue persisted. Then I created a new workspace in the My Documents directory and all works fine. Days like this I wish for 6.3. Thanks Lj From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Developer Studio Issue ** Try creating a new workspace? On Tue, Jun 4, 2013 at 10:00 AM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, This is about as strange as it gets. Today I logged onto my dev server with Studio, selected All Objects Forms. The Forms tab appeared but the pane is blank. Tried this with Active Links, Filters and got the same. Even tried opening an application and got the same. I looked at About Studio Installation Details Configuration View Error Log and see and ton of !MESSAGE Could not install bundle plugins/com.bmc.arsys.studio... Has anyone seen this? If so what would be the corrective action? ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Studio 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-ADD-ATTACHMENT
I'm doing it from a filter. Thanks!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT Symbolic Link (on same machine) or Remote Mount (if to a different machine) Are you are using this from an Active Link or a Filter? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT Would that be called a Symbolic Link on Red Hat by any chance? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, June 04, 2013 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT ** You can map a drive to anywhere on the network that the AR Server can see. r -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT ** Is there a way to use the PERFORM-ACTION-ADD-ATTACHMENT command to attach a file off the web server, where the Mid-Tier is located, instead of the AR Server file system? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Configuring Work Order Routing/Assignment Based off of people record
Hello, I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. Thank you for your guidance. Thank you, Heather Hutcheson General Atomics | Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.commailto:heather.hutche...@ga.com PH: (858) 455-3366 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Configuring Work Order Routing/Assignment Based off of people record
U can do it based on the Site/Location of where the user is from... RB On Wed, Jun 5, 2013 at 12:28 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Hello, ** ** I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. ** ** Thank you for your guidance. ** ** Thank you, *Heather Hutcheson* General Atomics *|* Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.com PH: (858) 455-3366 ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-ADD-ATTACHMENT
Yes, thank goodness we do! I just wanted to make sure I tell him exactly what I want. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 3:02 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT ** Lisa, One of your local SA's should be able to help you with mapping a network resource from your remedy server to your Mid-Tier server and setting that up...you have SA's, right? On Tue, Jun 4, 2013 at 12:56 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I'm doing it from a filter. Thanks!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT Symbolic Link (on same machine) or Remote Mount (if to a different machine) Are you are using this from an Active Link or a Filter? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT Would that be called a Symbolic Link on Red Hat by any chance? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, June 04, 2013 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT ** You can map a drive to anywhere on the network that the AR Server can see. r -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT ** Is there a way to use the PERFORM-ACTION-ADD-ATTACHMENT command to attach a file off the web server, where the Mid-Tier is located, instead of the AR Server file system? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
SMS
Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Configuring Work Order Routing/Assignment Based off of people record
Unfortunately this type of functionality doesn't appear to exist within ITSM. What I'm doing for this exact situation is converting my SRDs to leverage Advanced Interface Forms, which leverages a lookup form that basically has assignment mappings for the companies, and pulls that assignment group information into the AIF based on the Company field. I set up the assignment fields to be visible to set up in my AOTs for Incident (I will be working on Change Management next.) I probably could have enhanced the Assignment Engine to make routing by Company only work, but I figured it was safer to not try customizing something that will likely be broken whenever I apply a patch. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hutcheson, Heather Sent: Tuesday, June 04, 2013 1:58 PM To: arslist@ARSLIST.ORG Subject: Configuring Work Order Routing/Assignment Based off of people record ** Hello, I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. Thank you for your guidance. Thank you, Heather Hutcheson General Atomics | Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.commailto:heather.hutche...@ga.com PH: (858) 455-3366 _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-ADD-ATTACHMENT
Lisa, One of your local SA's should be able to help you with mapping a network resource from your remedy server to your Mid-Tier server and setting that up...you have SA's, right? On Tue, Jun 4, 2013 at 12:56 PM, Kemes, Lisa A DLA CTR INFORMATION OPERATIONS lisa.kemes@dla.mil wrote: I'm doing it from a filter. Thanks!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT Symbolic Link (on same machine) or Remote Mount (if to a different machine) Are you are using this from an Active Link or a Filter? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:32 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT Would that be called a Symbolic Link on Red Hat by any chance? Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Tuesday, June 04, 2013 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT ** You can map a drive to anywhere on the network that the AR Server can see. r -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Tuesday, June 04, 2013 1:03 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT ** Is there a way to use the PERFORM-ACTION-ADD-ATTACHMENT command to attach a file off the web server, where the Mid-Tier is located, instead of the AR Server file system? Lisa Kemes Remedy Consultant Dev Technology Group DLA Office: (717) 770-6437 Cell Phone: (717) 602-6430 lisa.ke...@devtechnology.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SMS
EtherPage http://www.ppt.com/perl/itgui.pl?handler=home/index was a tool I used a really long time ago, that can do it. They had changed owners once and I do not recall the entire history but it appears like they are still around. Another tool that I used was TelAlert http://www.mir3.com/telalert/ . It used to be bundled with Remedy. In my experience I found EtherPage a little more easier to setup and maintain way back then. The dynamics may have changed by now. Joe PS: I am not sure if the hyperlinks I have attached to these products are accurate. Didn't have the time to verify. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:07 PM To: arslist@ARSLIST.ORG Subject: SMS Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Configuring Work Order Routing/Assignment Based off of people record
Heather, There's a few ways to approach this. One thing I've done is to provide drop down menus that query the people form with the following qual: 'Remedy Login ID' = $/USER$ and then have them validate their location info. You can then use those answers to map to the Work Order being created. You can then go into the CFG:Assignment form and create assignment rules for each location to the appropriate support group and select Work Order as the module which uses those routes. Does that make sense? On Tue, Jun 4, 2013 at 2:58 PM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Hello, ** ** I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. ** ** Thank you for your guidance. ** ** Thank you, *Heather Hutcheson* General Atomics *|* Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.com PH: (858) 455-3366 ** ** _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.pngimage004.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote: ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, ** ** I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. ** ** Any ideas what I am missing? ** ** Take care all, ** ** Howard ** ** image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SMS
Telalert got *very* expensive and full of unnecessary bells and whistles. (they bundle it with their own help desk software and do voice recognition if I remember correctly, things like that) I still see telalert out there at a few customers, but most people are using SMS to email gateways or blackberry. I think if you contact them they will still sell licenses for the old version that is strictly for paging, but they don't advertise it. There are a number of web services that are open for integration that will confirm delivery, but my experience with testing them out is that they are about as reliable as the email gateways but with the email gateways you can contact the telco about fixing delivery problems (like if your email servers get flagged as a spammer) Integrating with a SIM card device / hosted provider is expensive and takes a long time for approval mainly because it's generally used for advertising and even with all the alerts remedy sends, the volume will fall far short of what those are typically used for. If you want to receive messages as well - it's a choice of either hosting a SIM card or leveraging a web service. Some providers will post the inbound messages to a web service, others convert it to an email, and others will allow you to poll a web service. On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza jdso...@shyle.net wrote: ** EtherPage http://www.ppt.com/perl/itgui.pl?handler=home/index was a tool I used a really long time ago, that can do it. They had changed owners once and I do not recall the entire history but it appears like they are still around. ** ** Another tool that I used was TelAlert http://www.mir3.com/telalert/. It used to be bundled with Remedy. ** ** In my experience I found EtherPage a little more easier to setup and maintain way back then. The dynamics may have changed by now. ** ** Joe ** ** PS: I am not sure if the hyperlinks I have attached to these products are accurate. Didn’t have the time to verify. ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Grooms, Frederick W *Sent:* Tuesday, June 04, 2013 3:07 PM *To:* arslist@ARSLIST.ORG *Subject:* SMS ** ** Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SMS
Joe, You are correct with the link for TelAlert. It was purchased by MIR3 a few years ago. We use it and have integrated with our home built forms. The filter performs a run process that initiate a client that connects to the servers. Version 6e has a lot of functions that have been included that works for some folks. Those functions were added to complete with AlarmPoint. I have always felt I should configure how and when I want paged from the AR System instead of the messaging software. Others feel that it should be managed from the messaging software. I guess it becomes your choice. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, June 04, 2013 3:17 PM To: arslist@ARSLIST.ORG Subject: Re: SMS ** EtherPagehttp://www.ppt.com/perl/itgui.pl?handler=home/index was a tool I used a really long time ago, that can do it. They had changed owners once and I do not recall the entire history but it appears like they are still around. Another tool that I used was TelAlerthttp://www.mir3.com/telalert/. It used to be bundled with Remedy. In my experience I found EtherPage a little more easier to setup and maintain way back then. The dynamics may have changed by now. Joe PS: I am not sure if the hyperlinks I have attached to these products are accurate. Didn't have the time to verify. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SMS Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SMS
True about web services being perhaps a lot cheaper option if available. Great suggestion. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, June 04, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: SMS ** Telalert got *very* expensive and full of unnecessary bells and whistles. (they bundle it with their own help desk software and do voice recognition if I remember correctly, things like that) I still see telalert out there at a few customers, but most people are using SMS to email gateways or blackberry. I think if you contact them they will still sell licenses for the old version that is strictly for paging, but they don't advertise it. There are a number of web services that are open for integration that will confirm delivery, but my experience with testing them out is that they are about as reliable as the email gateways but with the email gateways you can contact the telco about fixing delivery problems (like if your email servers get flagged as a spammer) Integrating with a SIM card device / hosted provider is expensive and takes a long time for approval mainly because it's generally used for advertising and even with all the alerts remedy sends, the volume will fall far short of what those are typically used for. If you want to receive messages as well - it's a choice of either hosting a SIM card or leveraging a web service. Some providers will post the inbound messages to a web service, others convert it to an email, and others will allow you to poll a web service. On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza jdso...@shyle.net wrote: ** EtherPage http://www.ppt.com/perl/itgui.pl?handler=home/index was a tool I used a really long time ago, that can do it. They had changed owners once and I do not recall the entire history but it appears like they are still around. Another tool that I used was TelAlert http://www.mir3.com/telalert/ . It used to be bundled with Remedy. In my experience I found EtherPage a little more easier to setup and maintain way back then. The dynamics may have changed by now. Joe PS: I am not sure if the hyperlinks I have attached to these products are accurate. Didn't have the time to verify. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:07 PM To: arslist@ARSLIST.ORG Subject: SMS Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
I have found I need to overlay all views that this field is on too. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a new Work Info Type for change management ** Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote: ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new Work Info Type for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.p ng image004.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.p ng Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Configuring Work Order Routing/Assignment Based off of people record
Heather, On the CFG:Assignment form, there is a Routing Order for Organization (order #1) (use along with the appropriate Event type at the top of the form), which seems to fit your needs exactly. Hope that helps, Thad On Tue, Jun 4, 2013 at 11:58 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Hello, ** ** I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. ** ** Thank you for your guidance. ** ** Thank you, *Heather Hutcheson* General Atomics *|* Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.com PH: (858) 455-3366 ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
Christie, I have found that you only need to overlay the views in very specific situations If the selection field is NOT a drop down or if it IS a drop down, and you aren't adding your value to the END of the list...but once you have added it to view overlays, and positioned it where you need it...you can delete the view overlays, or remove it from them (if they already existed) On Tue, Jun 4, 2013 at 1:51 PM, Pargeter, Christie :CO IS cparg...@lhs.orgwrote: ** I have found I need to overlay all views that this field is on too. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 04, 2013 12:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding a new Work Info Type for change management ** ** ** Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. ** ** On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote:* *** ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. ** ** Just unsure where. ** ** Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? ** ** ** ** ** ** On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SMS
Fred, We've configured 2 GSM modems that actually send the messages. This bypasses the need to have configurations for each specific service provider. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:52 PM To: arslist@ARSLIST.ORG Subject: Re: SMS ** We actually have TelAlert and use it for different notifications. One thing is all the configurations are per Carrier/Provider and my users were not liking having to find out what carrier a person is on before being able to send a status update. They asked Why would we need that? When you send a text from a phone you don't have to know which carrier a person is on in order to send it. Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, June 04, 2013 2:46 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: SMS ** True about web services being perhaps a lot cheaper option if available. Great suggestion. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, June 04, 2013 3:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: SMS ** Telalert got *very* expensive and full of unnecessary bells and whistles. (they bundle it with their own help desk software and do voice recognition if I remember correctly, things like that) I still see telalert out there at a few customers, but most people are using SMS to email gateways or blackberry. I think if you contact them they will still sell licenses for the old version that is strictly for paging, but they don't advertise it. There are a number of web services that are open for integration that will confirm delivery, but my experience with testing them out is that they are about as reliable as the email gateways but with the email gateways you can contact the telco about fixing delivery problems (like if your email servers get flagged as a spammer) Integrating with a SIM card device / hosted provider is expensive and takes a long time for approval mainly because it's generally used for advertising and even with all the alerts remedy sends, the volume will fall far short of what those are typically used for. If you want to receive messages as well - it's a choice of either hosting a SIM card or leveraging a web service. Some providers will post the inbound messages to a web service, others convert it to an email, and others will allow you to poll a web service. -Original Message- On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza wrote: ** EtherPagehttp://www.ppt.com/perl/itgui.pl?handler=home/index was a tool I used a really long time ago, that can do it. They had changed owners once and I do not recall the entire history but it appears like they are still around. Another tool that I used was TelAlerthttp://www.mir3.com/telalert/. It used to be bundled with Remedy. In my experience I found EtherPage a little more easier to setup and maintain way back then. The dynamics may have changed by now. Joe PS: I am not sure if the hyperlinks I have attached to these products are accurate. Didn't have the time to verify. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SMS Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
I wonder if that is a diff with 7.6.4 8.x? I am finally going live with 7.6.4 (from 7.0.3) here in 14 days. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:56 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a new Work Info Type for change management ** Christie, I have found that you only need to overlay the views in very specific situations If the selection field is NOT a drop down or if it IS a drop down, and you aren't adding your value to the END of the list...but once you have added it to view overlays, and positioned it where you need it...you can delete the view overlays, or remove it from them (if they already existed) On Tue, Jun 4, 2013 at 1:51 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have found I need to overlay all views that this field is on too. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Tuesday, June 04, 2013 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a new Work Info Type for change management ** Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote: ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new Work Info Type for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.pngimage003.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.p ng image004.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.p ng Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SMS
We use mainly Telalert, but we have leverage outlook for notification (especially for gorup paging).. We have 2 installs of telalert , on Remedy and Tec/Ominbus... 1. We use telalert to notify varies vendors ( ATT, SPRINT, TMOBILE, Telpage (inhouse infrastructure), Verizon pager, and other remote pager/phone companies across the US). With text messaging we have it configured, such that phone enduser, can reply to place incidents/requests in progress; except for some smart phones on some carrier that the replies have an embeded gif; but we are working on coding for that; this is an intergation with outlook. 2. Another telalert notification it is used for, on TEC/Ominbus server, they correlate incidents from Remedy and leverage the telalert IVR component/call feature to notify for a specific incident. another, The schedule is used to disable notification when changes are being implemented. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding a new Work Info Type for change management
play with it in Devcreate an overlay on a form that doesn't have one, overlay a drop down selection field creating view overlays as necessary, get everything working just fine, then go back and delete all of the view overlays and see if everything is still working (that's what I did, and it worked just fine)then when you are done with your playing around, delete the overlay in question (because it was just a sandbox anyway) and you are no worse for wear. On Tue, Jun 4, 2013 at 2:07 PM, Pargeter, Christie :CO IS cparg...@lhs.orgwrote: ** I wonder if that is a diff with 7.6.4 8.x? I am finally going live with 7.6.4 (from 7.0.3) here in 14 days. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 04, 2013 12:56 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding a new Work Info Type for change management ** ** ** Christie, I have found that you only need to overlay the views in very specific situations ** ** If the selection field is NOT a drop down or if it IS a drop down, and you aren't adding your value to the END of the list...but once you have added it to view overlays, and positioned it where you need it...you can delete the view overlays, or remove it from them (if they already existed) ** ** On Tue, Jun 4, 2013 at 1:51 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** I have found I need to overlay all views that this field is on too. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj *Sent:* Tuesday, June 04, 2013 12:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Adding a new Work Info Type for change management ** Howard, Remember that you need to overlay the Form, then the Field, and if you are on 8.1, change the granular overlay type to 'Overwrite' in the proper section, then you can change the values. On Tue, Jun 4, 2013 at 1:25 PM, Howard Richter hbr4...@gmail.com wrote:* *** ** I tried to add it on to the CHG:Infrastructure Change form Work Info Type (yes I have an overlay) but its grayed out. Looks like its pulling the data from some place else. Just unsure where. Howard Sent from one of Howard's iPads On Jun 4, 2013, at 2:22 PM, Jlbess jlb...@yahoo.com wrote: ** Did you add the new value to all of the other change forms? On Jun 4, 2013, at 2:06 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** Good afternoon all, I need to add a new ” Work Info Type” for a change management web service. I have added the new work type in CHG:Worklog form, however, the webservice is not seeing it (nor does it show up in the pick list) on the change management form. Any ideas what I am missing? Take care all, Howard image001.gif http://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 *Cox Innovation Agent (CIA)* image002.pngimage003.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image004.pnghttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. *Submit your idea:* http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas * * *View your badges:* http://innovation.coxenterprises.com/ideas/SitePages/* yourbadges.aspx*http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Configuring Work Order Routing/Assignment Based off of people record
Thank you. By using CFG:Assignment, will this override all of my other SRD -- Work Order/Incident assignments? Currently, we are just using Work Order Templates for assignment and routing. Thank you, Heather Hutcheson From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Tuesday, June 04, 2013 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Configuring Work Order Routing/Assignment Based off of people record ** Heather, On the CFG:Assignment form, there is a Routing Order for Organization (order #1) (use along with the appropriate Event type at the top of the form), which seems to fit your needs exactly. Hope that helps, Thad On Tue, Jun 4, 2013 at 11:58 AM, Hutcheson, Heather heather.hutche...@ga.commailto:heather.hutche...@ga.com wrote: ** Hello, I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. Thank you for your guidance. Thank you, Heather Hutcheson General Atomics | Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.commailto:heather.hutche...@ga.com PH: (858) 455-3366tel:%28858%29%20455-3366 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Configuring Work Order Routing/Assignment Based off of people record
I don't think it will. The workflow that does the look-up from the CFG:Assignment form only fires if there isn't already an assigned group. So, if you are setting the group on your templates, the work order will already have a value and no look-up would occur. Of course, test to be sure. Oh, and I'd imagine its the same for previous versions, but just in case - I'm looking at 8.1 workflow. Thad On Tue, Jun 4, 2013 at 1:28 PM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Thank you. By using CFG:Assignment, will this override all of my other SRD à Work Order/Incident assignments? Currently, we are just using Work Order Templates for assignment and routing. ** ** Thank you, Heather Hutcheson ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser *Sent:* Tuesday, June 04, 2013 12:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Configuring Work Order Routing/Assignment Based off of people record ** ** ** Heather, ** ** On the CFG:Assignment form, there is a Routing Order for Organization (order #1) (use along with the appropriate Event type at the top of the form), which seems to fit your needs exactly. ** ** Hope that helps, Thad ** ** On Tue, Jun 4, 2013 at 11:58 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Hello, I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. Thank you for your guidance. Thank you, *Heather Hutcheson* General Atomics *|* Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.com PH: (858) 455-3366 _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
NY/NJ Remedy Developer Needed for an Excellent Job Opportunity!
Hello, Column Technical Services is presently looking for a Remedy Developer for a Contract-to-Hire role in New Jersey. This is a great opportunity with a retail company. Please apply if interested and do not worry if your skills are not an exact match. We need someone immediately, so don't hesitate to call me. Please contact me at rfa...@columnit.com if you're interested or call me at 630-541-2070. Thanks! Remedy Developer Union, NJ Contract to Perm (onsite required- at least until good rapport is built) 1.Experience with Remedy ITSM 7.64+ Development for 4-6+ years 2. Review and validate design of the Remedy/Kinetic architecture 3. Analyze, recommend, and drive improvements in Remedy/Kinetic performance. 4. Develop a project plan for the Remedy 7.64/ Kinetic upgrade 5. Document processes in accordance with the Information Technology Infrastructure Library (ITIL) requirements 6. Experience within a retail environment preferred With Warm Regards, Rebekah Faber HR Generalist/Technical Recruiter 10 E 22nd Street, Suite 100 Lombard, IL 60148 Phone: (630) 541-2070| Confidential Fax: (630) 390-2216 Email: rfa...@columnit.commailto:ddelg...@columnit.com www.columntech.comhttp://www.columntech.com/ http://www.linkedin.com/in/rebekahfaber Notice: This message and any attachments are intended only for the use of the individual or entity to which it is addressed and contains information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this notice is not the intended recipient or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately. Nothing in this communication is intended to act as an electronic signature under applicable law. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Artical that some might like to read BMC Looks Leveraged In Post-Buyout Deal After Second Look
While browsing this article, I noticed a survey ad, Will you buy iPhone 6? Any buzz around the release of iPhone 6? I haven't heard any myself but read a UK based Mac forum discussions speculating the dates to be around June 2013. Anyone has any more reliable information? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Tuesday, June 04, 2013 8:39 AM To: arslist@ARSLIST.ORG Subject: OTP: Artical that some might like to read BMC Looks Leveraged In Post-Buyout Deal After Second Look Good morning all, I saw this article and thought some might find it an interesting read. http://247wallst.com/2013/06/03/bmc-looks-leveraged-in-post-buyout-deal-afte r-second-look/ http://www.coxenterprises.com/ Description: Description: Description: Cox Enterprises, Inc Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/BadgeA-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Md.png http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Description: Description: http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gifimage002.gifimage003.gifimage004.gif
Re: OT: Artical that some might like to read BMC Looks Leveraged In Post-Buyout Deal After Second Look
Joe, I suspect September time frame. WWDC is soon which is not typically when the announce hardware. I also suspect it will be a 5S version and not a full blown new 6. Dave On Jun 4, 2013, at 7:49 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** While browsing this article, I noticed a survey ad, “Will you buy iPhone 6?” Any buzz around the release of iPhone 6? I haven’t heard any myself but read a UK based Mac forum discussions speculating the dates to be around June 2013. Anyone has any more reliable information? Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Tuesday, June 04, 2013 8:39 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: OTP: Artical that some might like to read BMC Looks Leveraged In Post-Buyout Deal After Second Look Good morning all, I saw this article and thought some might find it an interesting read. http://247wallst.com/2013/06/03/bmc-looks-leveraged-in-post-buyout-deal-after-second-look/ image001.gifhttp://www.coxenterprises.com/ Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.commailto:howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.gifimage003.gifhttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.pngimage004.gifhttp://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SMS
I just had another thought on this (which was honestly fueled by a discussion I had with a fellow Remedy developer at the WWRUG on a similar related topic about integrating into popular messaging/chat systems.) With almost a good 70 to 80% of us who have phones that are email capable, do you really want to spend whatever it needs to have your system send an SMS message in this day and age? Most phones are perfectly capable of receiving emails from at least 1 email address. So why not just send an email? Chances are 100% of phones in the very near future will be email capable. So it really goes down to whether it's worth spending the time and money it needs to stage a system that is SMS capable, to bridge the gap of those users that do not have email capable phones. The larger that gap, the more sense it might make to invest in that system. Just a thought. Joe _ From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, June 04, 2013 3:46 PM To: ARS Discussion List Subject: RE: SMS True about web services being perhaps a lot cheaper option if available. Great suggestion. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, June 04, 2013 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: SMS ** Telalert got *very* expensive and full of unnecessary bells and whistles. (they bundle it with their own help desk software and do voice recognition if I remember correctly, things like that) I still see telalert out there at a few customers, but most people are using SMS to email gateways or blackberry. I think if you contact them they will still sell licenses for the old version that is strictly for paging, but they don't advertise it. There are a number of web services that are open for integration that will confirm delivery, but my experience with testing them out is that they are about as reliable as the email gateways but with the email gateways you can contact the telco about fixing delivery problems (like if your email servers get flagged as a spammer) Integrating with a SIM card device / hosted provider is expensive and takes a long time for approval mainly because it's generally used for advertising and even with all the alerts remedy sends, the volume will fall far short of what those are typically used for. If you want to receive messages as well - it's a choice of either hosting a SIM card or leveraging a web service. Some providers will post the inbound messages to a web service, others convert it to an email, and others will allow you to poll a web service. On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza jdso...@shyle.net wrote: ** EtherPage http://www.ppt.com/perl/itgui.pl?handler=home/index was a tool I used a really long time ago, that can do it. They had changed owners once and I do not recall the entire history but it appears like they are still around. Another tool that I used was TelAlert http://www.mir3.com/telalert/ . It used to be bundled with Remedy. In my experience I found EtherPage a little more easier to setup and maintain way back then. The dynamics may have changed by now. Joe PS: I am not sure if the hyperlinks I have attached to these products are accurate. Didn't have the time to verify. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:07 PM To: arslist@ARSLIST.ORG Subject: SMS Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: Artical that some might like to read BMC Looks Leveraged In Post-Buyout Deal After Second Look
I was thinking the same although I think there might be a design change in its physical structure or dimensions or size. The reason I suspect this, is that I have noticed that protective gel covers for iPhone 5 that used to be sold at premium prices of 20 plus dollars a piece have all started falling down to under 10 a piece on online stores, many of them at under 5 along with protective sheets and stylus pens included. I've seen this happen twice in the past, both when 3GS faded to 4 and then 4S to 5. I was planning to pick up a 5, and thought I would pick a protective cover online before buying the phone, and noticed this. Hence I thought I would either wait to buy the 5 to take advantage of a possible price drop, or buy 6. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Tuesday, June 04, 2013 8:10 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Artical that some might like to read BMC Looks Leveraged In Post-Buyout Deal After Second Look Joe, I suspect September time frame. WWDC is soon which is not typically when the announce hardware. I also suspect it will be a 5S version and not a full blown new 6. Dave On Jun 4, 2013, at 7:49 PM, Joe D'Souza jdso...@shyle.net wrote: ** While browsing this article, I noticed a survey ad, Will you buy iPhone 6? Any buzz around the release of iPhone 6? I haven't heard any myself but read a UK based Mac forum discussions speculating the dates to be around June 2013. Anyone has any more reliable information? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Tuesday, June 04, 2013 8:39 AM To: arslist@ARSLIST.ORG Subject: OTP: Artical that some might like to read BMC Looks Leveraged In Post-Buyout Deal After Second Look Good morning all, I saw this article and thought some might find it an interesting read. http://247wallst.com/2013/06/03/bmc-looks-leveraged-in-post-buyout-deal-afte r-second-look/ http://www.coxenterprises.com/ image001.gif Howard Richter, Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = howard.rich...@coxinc.com Office = 678.645.4633, Cell = 404.226.2745 Cox Innovation Agent (CIA) image002.gif http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge20-Lg.png image003.gif http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png image004.gif Submit your idea today for a chance to earn a badge and be entered into a monthly drawing for a $10 gift card. Submit your idea: http://innovation.coxenterprises.com/ http://innovation.coxenterprises.com/ideas ideas View your badges: http://innovation.coxenterprises.com/ideas/SitePages/ http://innovation.coxenterprises.com/ideas/SitePages/yourbadges.aspx yourbadges.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SMS
Joe, I can be hard to send email to alert your email team that the email server is down. Dave On Jun 4, 2013, at 8:16 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** I just had another thought on this (which was honestly fueled by a discussion I had with a fellow Remedy developer at the WWRUG on a similar related topic about integrating into popular messaging/chat systems.) With almost a good 70 to 80% of us who have phones that are email capable, do you really want to spend whatever it needs to have your system send an SMS message in this day and age? Most phones are perfectly capable of receiving emails from at least 1 email address. So why not just send an email? Chances are 100% of phones in the very near future will be email capable. So it really goes down to whether it’s worth spending the time and money it needs to stage a system that is SMS capable, to bridge the gap of those users that do not have email capable phones. The larger that gap, the more sense it might make to invest in that system. Just a thought. Joe From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, June 04, 2013 3:46 PM To: ARS Discussion List Subject: RE: SMS True about web services being perhaps a lot cheaper option if available. Great suggestion. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Tuesday, June 04, 2013 3:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: SMS ** Telalert got *very* expensive and full of unnecessary bells and whistles. (they bundle it with their own help desk software and do voice recognition if I remember correctly, things like that) I still see telalert out there at a few customers, but most people are using SMS to email gateways or blackberry. I think if you contact them they will still sell licenses for the old version that is strictly for paging, but they don't advertise it. There are a number of web services that are open for integration that will confirm delivery, but my experience with testing them out is that they are about as reliable as the email gateways but with the email gateways you can contact the telco about fixing delivery problems (like if your email servers get flagged as a spammer) Integrating with a SIM card device / hosted provider is expensive and takes a long time for approval mainly because it's generally used for advertising and even with all the alerts remedy sends, the volume will fall far short of what those are typically used for. If you want to receive messages as well - it's a choice of either hosting a SIM card or leveraging a web service. Some providers will post the inbound messages to a web service, others convert it to an email, and others will allow you to poll a web service. On Tue, Jun 4, 2013 at 12:17 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** EtherPagehttp://www.ppt.com/perl/itgui.pl?handler=home/index was a tool I used a really long time ago, that can do it. They had changed owners once and I do not recall the entire history but it appears like they are still around. Another tool that I used was TelAlerthttp://www.mir3.com/telalert/. It used to be bundled with Remedy. In my experience I found EtherPage a little more easier to setup and maintain way back then. The dynamics may have changed by now. Joe PS: I am not sure if the hyperlinks I have attached to these products are accurate. Didn’t have the time to verify. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, June 04, 2013 3:07 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: SMS Has anyone done an integration with ARS and sending/receiving SMS text messages? Fred _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
