Re: Runmacro fails

[Govind M]

Hi Misi, 

Could you please explain bit elaborate on updating the form definitions. The 
last update on the form .def was happened on June month. 
Today, I have captured few logs and it shown the timestamp as yesterday.

My unix admin has explained me on this error like the funtions starts with 
00237544 defined in runmacro are not executed because of some memory issue 
(smalloc, malloc)...  

Thanks,
Govind M

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, December 04, 2013 2:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: Runmacro fails

Hi,

Apparently the tool tries to export the definitions (exp) of HPD:Help Desk, and 
consequently crashes...

The vfc apparently compares your currrent def-version-timestamp to the one of 
the server, and finds it necessary to get the definjition again. You have 
probably updated the form since it was retrieved the last time some 7 days 
ago...

Best Regards - Misi, RRR AB, http://rrr.se

 Hi,

 \$NULL\$ worked out and got results. On the otherhand, captured 
 arapires and cmd logs after executing the runmacro with recorded macro 
 files.  I need assistance on troubleshooting these logs, since I 
 didn’t see any Error messages in these logs. Unfortunately, no links 
 found in communities as of now.

 In cmd_1, after validate form cache, the below entry was logged and 
 Segmentation fault error displayed in putty.

 # ARValidateFormCache
 #
 vfc
 HPD:Help Desk
 1385469149
 1385469149
 1385469149
 #
 # ARExport
 #
 exp
 1
 1
 2
 HPD:Help Desk
 0
 ** FILE NAME **

 Any simple way to understand what went wrong

 Regards,
 Govind M

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, November 27, 2013 6:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 ...$NULL$... will be expanded by the shell to ...$..., which 
 explains that problem.

 Try ...\$NULL\$... instead.

 Then you can set environment ARAPILOGGING=1 and check the resulting 
 arapicmd* and arapires* files to see how far the tool gets when you 
 try to run the Macro you were talking about earlier.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 
 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Misi,

 I have used ftp as well as scp. But still no results.

 Also, the below format throws the error as Unknown reference fields 
 when the parser intercepts the $ symbol.

 runmacro -x servername -U username -P password -o 
 /App1/report.csv -f HPD:Help Desk -t csv -q   ('UAN GO Number' 
 != $NULL$ OR 'VAS exists flag'
 != $NULL$) AND 'Status*'  4

 Accessing server - servername...

 Processing form - HPD:Help Desk ...
 Unknown field reference -  position 47   (...ists flag' != $^) AND
 'Status*'...) [ARERR 2297]

 Server - servername access complete with total matches of 0 record(s).

 Thanks,
 Govind M
 +91 8123458366
 Atheeb Remedy Team

 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, November 26, 2013 9:18 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 Copy/paste seems to be a bad idea, as there are some special control 
 characters in the file.

 I suggest you use ftp or scp instead, and see if that helps.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Hi listers,

 I was trying to execute the below command in Putty.

 ./runmacro -d path of macrofile -x servername -U username -P 
 password -e reportsavedname

 It gives the below statement and exist. As a prequisite, I have 
 updated the path of macrofile and runmacro binary in LD_LIBRARY_PATH.
 Also added
 LoadSchemaFromCache: F in conf. But no result.

 Action Request System  Unix Runmacro Version 7.1.00 Copyright (c) 
 BMC Software, Inc. 1991-2007. All rights reserved.

 Executing macro - UANVASReport. Please wait...
 Segmentation Fault (core dumped)

 But I still have a doubt on the format of *.arq file which was 
 recorded in windows client and copy pasted into unix directory with 
 permissions.  I just changed the to file: path adjusting to Unix format.

 Is there something I am missing to do.? Appreciate any suggestion.

 Solaris 10, ARS 7.1 Patch 8

 Thanks,
 Govind

 Please do not print 

Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields -

[Marek Ceizel]

Hi,

I observed similar exception on our systems :
Caught exception :Object doesn't support property or method ''getAttribute'

I played a little bit with that and found a setting combination which worked:

1) open the page in compatibility view mode
2) press F12 (developer tools) and for the Document Mode set IE5 quirks

then it worked for me. maybe for you it will be other combination of these two 
settings.

don't ask me why :)

best regards
Marek

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Re: Runmacro fails

[Misi Mladoniczky]

Hi,

The error might not be related to the ARExport-call at all, but that is the
last API call that is done.

The ARValidateFormCache that is called will compare the date to the FORM and
all related ACTL:s, ACTL-GUIDE:s and MENU:s. If any of these has been updated,
a new version needs to be retrieved.

If runmacro indeed uses cached files, I would suspect they ar named .arf/.arv
as the old user tool did. Have you tried to find these files? Maybe you can
delete them before you run it again?

The most likely problem to me would seem to be the macro itself. Does other
macros work for you? Have you tried to record any other simple macro against a
small regular form to see if it works?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi Misi,

 Could you please explain bit elaborate on updating the form definitions. The
 last update on the form .def was happened on June month.
 Today, I have captured few logs and it shown the timestamp as yesterday.

 My unix admin has explained me on this error like the funtions starts with
 00237544 defined in runmacro are not executed because of some memory issue
 (smalloc, malloc)...

 Thanks,
 Govind M

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, December 04, 2013 2:29 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 Apparently the tool tries to export the definitions (exp) of HPD:Help Desk,
 and consequently crashes...

 The vfc apparently compares your currrent def-version-timestamp to the one of
 the server, and finds it necessary to get the definjition again. You have
 probably updated the form since it was retrieved the last time some 7 days
 ago...

 Best Regards - Misi, RRR AB, http://rrr.se

 Hi,

 \$NULL\$ worked out and got results. On the otherhand, captured
 arapires and cmd logs after executing the runmacro with recorded macro
 files.  I need assistance on troubleshooting these logs, since I
 didn’t see any Error messages in these logs. Unfortunately, no links
 found in communities as of now.

 In cmd_1, after validate form cache, the below entry was logged and
 Segmentation fault error displayed in putty.

 # ARValidateFormCache
 #
 vfc
 HPD:Help Desk
 1385469149
 1385469149
 1385469149
 #
 # ARExport
 #
 exp
 1
 1
 2
 HPD:Help Desk
 0
 ** FILE NAME **

 Any simple way to understand what went wrong

 Regards,
 Govind M

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, November 27, 2013 6:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 ...$NULL$... will be expanded by the shell to ...$..., which
 explains that problem.

 Try ...\$NULL\$... instead.

 Then you can set environment ARAPILOGGING=1 and check the resulting
 arapicmd* and arapires* files to see how far the tool gets when you
 try to run the Macro you were talking about earlier.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Misi,

 I have used ftp as well as scp. But still no results.

 Also, the below format throws the error as Unknown reference fields
 when the parser intercepts the $ symbol.

 runmacro -x servername -U username -P password -o
 /App1/report.csv -f HPD:Help Desk -t csv -q   ('UAN GO Number'
 != $NULL$ OR 'VAS exists flag'
 != $NULL$) AND 'Status*'  4

 Accessing server - servername...

 Processing form - HPD:Help Desk ...
 Unknown field reference -  position 47   (...ists flag' != $^) AND
 'Status*'...) [ARERR 2297]

 Server - servername access complete with total matches of 0 record(s).

 Thanks,
 Govind M
 +91 8123458366
 Atheeb Remedy Team

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Tuesday, November 26, 2013 9:18 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 Copy/paste seems to be a bad idea, as there are some special control
 characters in the file.

 I suggest you use ftp or scp instead, and see if that helps.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * 

I: Change the date format in a notify filter.

[team.rem...@libero.it]

Hi All,
Now we are trying to create a filter that executes the set function :
 
DATENUM(dd, $Reported Date$) + . + DATENUM(mm, $Reported Date$) + . + 
YEAR(, $Reported Date$) +   + HOUR($Reported Date$) + : + MINUTE
($Reported Date$) + : + SECOND($Reported Date$)
 
do you think is a good idea ?
Bye
Pietro

Messaggio originale
Da: team.rem...@libero.it
Data: 12-nov-2013 13.07
A: arslist@arslist.org
Ogg: Change the date format in a notify filter.

Is it possible to change the date format in a notify filter ?
i.e. I need to translate a date from “11/12/2013 12:12:18 PM” (mm/gg/)  
to 
“12/11/2013 12:12:18”  (gg/mm/).

Can you help me ?
Thanks in advance.
Pietro


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Re: Documentation on Data Management Console

[Shiv Manakshe]

Hello Neha,
Thanks for the post.

You can download the Data Management Administration Guide for 7.6.04 
Application version from below web link on BMC Support site (Please open this 
link from IE in case you any error message from other web browser)

http://documents.bmc.com/supportu/documents/46/19/174619/174619.pdf

You can also get additional references and information about latest version UDM 
Tool from below blog posts on BMC Communities.

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/10/22/connect-with-remedy--how-to-use-data-management-console-in-udm

https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/11/15/the-pulse-managing-your-udm-data-load-to-bmc-remedy-itsm-applications

I hope this information is of some help to you!

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Re: I: Change the date format in a notify filter.

[Misi Mladoniczky]

Hi,

I have not used DATENUM)= to any greater extent, but if it works your idea is
not bad. Just put it in a display-only-field that you use for this purpose
only.

The alternative would be to change the date format for your complete AR
Server, but that might affect other things. This can be done by setting the
ARDATE, ARTIME and ARTIMEONLY environment variables in armonitor.conf. This
would not affect your clients, only the server and any date/time - text
conversions that are made. For example the $Reported Date$ to a text in an
email notification.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi All,
 Now we are trying to create a filter that executes the set function :

 DATENUM(dd, $Reported Date$) + . + DATENUM(mm, $Reported Date$) + . +
 YEAR(, $Reported Date$) +   + HOUR($Reported Date$) + : + MINUTE
 ($Reported Date$) + : + SECOND($Reported Date$)

 do you think is a good idea ?
 Bye
 Pietro

Messaggio originale
Da: team.rem...@libero.it
Data: 12-nov-2013 13.07
A: arslist@arslist.org
Ogg: Change the date format in a notify filter.

Is it possible to change the date format in a notify filter ?
i.e. I need to translate a date from “11/12/2013 12:12:18 PM”
 (mm/gg/)
 to
“12/11/2013 12:12:18”  (gg/mm/).

Can you help me ?
Thanks in advance.
Pietro


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


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R: Re: I: Change the date format in a notify filter.

[team.rem...@libero.it]

Hi Misi,

((DATENUM (dd, $ Reported Date $) + /) + DATENUM (mm, $ Date $ 
shown)) + /) + DATENUM (, $ Date Reported $)) + ) + (((HOUR ($ 
reported Date $) + :) + MINUTE ($ reported Date $)) + :)) + SECOND 
(reported Date $ $)

Produces this:

6/12/2013 10:41:57

You can see that the day is formatted with a single digit, is it possible to 
set the field with two digits?

thanks in advance
Peter


Messaggio originale
Da: m...@rrr.se
Data: 6-dic-2013 10.29
A: arslist@ARSLIST.ORG
Ogg: Re: I: Change the date format in a notify filter.

Hi,

I have not used DATENUM)= to any greater extent, but if it works your idea is
not bad. Just put it in a display-only-field that you use for this purpose
only.

The alternative would be to change the date format for your complete AR
Server, but that might affect other things. This can be done by setting the
ARDATE, ARTIME and ARTIMEONLY environment variables in armonitor.conf. This
would not affect your clients, only the server and any date/time - text
conversions that are made. For example the $Reported Date$ to a text in an
email notification.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi All,
 Now we are trying to create a filter that executes the set function :

 DATENUM(dd, $Reported Date$) + . + DATENUM(mm, $Reported Date$) + . 
+
 YEAR(, $Reported Date$) +   + HOUR($Reported Date$) + : + MINUTE
 ($Reported Date$) + : + SECOND($Reported Date$)

 do you think is a good idea ?
 Bye
 Pietro

Messaggio originale
Da: team.rem...@libero.it
Data: 12-nov-2013 13.07
A: arslist@arslist.org
Ogg: Change the date format in a notify filter.

Is it possible to change the date format in a notify filter ?
i.e. I need to translate a date from “11/12/2013 12:12:18 PM”
 (mm/gg/)
 to
“12/11/2013 12:12:18”  (gg/mm/).

Can you help me ?
Thanks in advance.
Pietro


 
___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years



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Re: R: Re: I: Change the date format in a notify filter.

[Marek Ceizel]

Hi,


What about LPAD(DATENUM (dd, $ Reported Date $), 2, 0)
?

But I'm not sure if I didn't forget something :)


regards
Marek

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R: Re: I: Change the date format in a notify filter.

[Marek Ceizel]

Maybe it must be like this :

LPAD(DATENUM (dd, $ Reported Date $), 2, 00)

give it a try.


regards
Marek

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Re: Runmacro fails

[Govind M]

Hi Misi,

You are right...!

The problem is with macro file format of opening the .arq file. In windows, 
.arq file content would be readable only when we open it in notepad, word pad 
etc...

In such cases, if unknowingly, we checked the option Always open using the 
selected program then it will start open all .arq files in notepad window.

Once removing that file type assosiation with the selected program and FTP it 
to unix box, works as expected ;-)

Small thing.. taken a while figure it out.

My next challenge would be how to encrypt the password / to find is there any 
way to avoid giving direct password in command... 

Thanks,
Govind


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Friday, December 06, 2013 2:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Runmacro fails

Hi,

The error might not be related to the ARExport-call at all, but that is the
last API call that is done.

The ARValidateFormCache that is called will compare the date to the FORM and
all related ACTL:s, ACTL-GUIDE:s and MENU:s. If any of these has been updated,
a new version needs to be retrieved.

If runmacro indeed uses cached files, I would suspect they ar named .arf/.arv
as the old user tool did. Have you tried to find these files? Maybe you can
delete them before you run it again?

The most likely problem to me would seem to be the macro itself. Does other
macros work for you? Have you tried to record any other simple macro against a
small regular form to see if it works?

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi Misi,

 Could you please explain bit elaborate on updating the form definitions. The
 last update on the form .def was happened on June month.
 Today, I have captured few logs and it shown the timestamp as yesterday.

 My unix admin has explained me on this error like the funtions starts with
 00237544 defined in runmacro are not executed because of some memory issue
 (smalloc, malloc)...

 Thanks,
 Govind M

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, December 04, 2013 2:29 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 Apparently the tool tries to export the definitions (exp) of HPD:Help Desk,
 and consequently crashes...

 The vfc apparently compares your currrent def-version-timestamp to the one of
 the server, and finds it necessary to get the definjition again. You have
 probably updated the form since it was retrieved the last time some 7 days
 ago...

 Best Regards - Misi, RRR AB, http://rrr.se

 Hi,

 \$NULL\$ worked out and got results. On the otherhand, captured
 arapires and cmd logs after executing the runmacro with recorded macro
 files.  I need assistance on troubleshooting these logs, since I
 didn’t see any Error messages in these logs. Unfortunately, no links
 found in communities as of now.

 In cmd_1, after validate form cache, the below entry was logged and
 Segmentation fault error displayed in putty.

 # ARValidateFormCache
 #
 vfc
 HPD:Help Desk
 1385469149
 1385469149
 1385469149
 #
 # ARExport
 #
 exp
 1
 1
 2
 HPD:Help Desk
 0
 ** FILE NAME **

 Any simple way to understand what went wrong

 Regards,
 Govind M

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
 Sent: Wednesday, November 27, 2013 6:03 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: Runmacro fails

 Hi,

 ...$NULL$... will be expanded by the shell to ...$..., which
 explains that problem.

 Try ...\$NULL\$... instead.

 Then you can set environment ARAPILOGGING=1 and check the resulting
 arapicmd* and arapires* files to see how far the tool gets when you
 try to run the Macro you were talking about earlier.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

 Misi,

 I have used ftp as well as scp. But still no results.

 Also, the below format throws the error as Unknown reference fields
 when the parser intercepts the $ symbol.

 runmacro -x servername -U username -P password -o
 /App1/report.csv -f HPD:Help Desk -t csv -q   ('UAN GO Number'
 != $NULL$ OR 'VAS exists flag'
 != $NULL$) AND 'Status*'  4

 Accessing server - servername...

 Processing 

Re: How to install Crystal Web Viewer w/out midtier in 8.1

[Bond, Elyse M CTR SPAWARSYSCEN-ATLANTIC, 41300]

Terry,

Arg...bummer. We've also been in contact with BMC Support, and they've had no 
suggestions for us. So I appreciate the reply, that is too bad. :(

Thank you!

`Elyse

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Terry Bootsma
Sent: Thursday, December 05, 2013 19:44
To: arslist@ARSLIST.ORG
Subject: Re: How to install Crystal Web Viewer w/out midtier in 8.1

Elyse:

You are not the first one to experience this. 

The short answer is No.  You must install the midtier on the BO server.
No work-arounds.  Sorry.   I've worked with BMC Support extensively
regarding this issue and, at this point, you must install the midtier.

Terry
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Bond, Elyse M CTR
SPAWARSYSCEN-ATLANTIC, 41300
Sent: December-05-13 3:17 PM
To: arslist@ARSLIST.ORG
Subject: How to install Crystal Web Viewer w/out midtier in 8.1

Is there a way to install the Crystal Web Viewer WITHOUT the midtier in 8.1?
We just want the web viewer piece, not the entire thing, for our Business
Objects box. But it seems the installer has changed and no longer offers a
drill-down to choose from, but the entire midtier.

Any suggestions are appreciated! Thanks.

`Elyse


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smime.p7s
Description: S/MIME cryptographic signature

Re: capturing all transactions

[Young, Ronald P.]

Ok...this was the question. Let me change that...she wants to see every time a 
form has a change; what was done and by what user. Would that make any 
difference.

Thanks to all of those that have replied..

Thanks,
Ron Young

Do not count the days; make your days count. (Muhammad Ali)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, December 05, 2013 4:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: capturing all transactions

**
That would be 'auditing'.  Turn on audit on a field and any time it changes a 
log will be madethis won't be in the transaction diary on the record in 
question, but it'll audit the entry, which it sounds like they are asking for.

On Thu, Dec 5, 2013 at 3:45 PM, Ron Young 
rpyo...@southernco.commailto:rpyo...@southernco.com wrote:
User 7.6...Developer 8.1. I have been asked to capture in the transaction diary 
any time anyone touches any field. I know how to do it for individual fields 
but I don't know how to just make a blanket statement saying  this field was 
changed by A on 12.5.13 and then that field changed by B on 12.5.13 if you get 
my point. Let me know if there is a way.

Thanks,
Ron Young

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What's in it for you - BMC Remedy product Webinar series

[shivkumar manakshe]

Hello All, 


I take this opportunity to inform you all that, BMC
Customer Engineering and Support Teams are conducting webinar sessions to
provide information on BMC Remedy products Key Modules.

The next webinar session in the series is scheduled
for December 11, 2013. You can get all information about this webinar session
on this blog post.

The recordings of the earlier webinar sessions are
available on the following online documents.
Connect
with Remedy Webinar Series 
Atrium
Webinar Series

During WWRUG13 we witnessed that BMC Support team is
happy to share Product functionality information with the bigger community.
Check out below blog post to get more information.
WWRUG13 Awards

Please avail this opportunity to know more on BMC
Remedy Product modules. 

Happy learning and we look forward to seeing you
during these webinar sessions!  

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Re: What's in it for you - BMC Remedy product Webinar series

[Pierson, Shawn]

Just FYI, the two webinar recordings hyperlinks don't seem to go anywhere.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of shivkumar manakshe
Sent: Friday, December 06, 2013 8:43 AM
To: arslist@ARSLIST.ORG
Subject: What's in it for you - BMC Remedy product Webinar series

**
Hello All,

I take this opportunity to inform you all that, BMC Customer Engineering and 
Support Teams are conducting webinar sessions to provide information on BMC 
Remedy products Key Modules.

The next webinar session in the series is scheduled for December 11, 2013. You 
can get all information about this webinar session on this blog 
posthttps://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/11/22/connect-with-remedy--obtaining-ar-system-server-performance-statistics.

The recordings of the earlier webinar sessions are available on the following 
online documents.
Connect with Remedy Webinar Series
Atrium Webinar Series

During WWRUG13 we witnessed that BMC Support team is happy to share Product 
functionality information with the bigger community. Check out below blog post 
to get more information.
WWRUG13 
Awardshttps://communities.bmc.com/community/about/blog/2013/10/03/wwrug13-awards

Please avail this opportunity to know more on BMC Remedy Product modules.

Happy learning and we look forward to seeing you during these webinar sessions!

_ARSlist: Where the Answers Are and have been for 20 years_

Private and confidential as detailed here: 
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access the 
link, please e-mail sender.

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TMART end-of-life?? (and a little humor

[Howard Richter]

All,

 

HAPPY FRIDAY

 

I know that this is the only and best list dealing with all things remedy,
however, our shop uses TMART to talk to BPPM, to open incidents in Remedy. I
heard a rumor that BMC TMART might be going away. 

 

So I need to ask, has anyone else heard that?

 

And just remember as Nancy Cartwright said


Fridays are not 'pants optional' 

http://buzzle.com/images/quotes/funny-friday-quotes-5.jpg

 

Howard

 

Howard Richter 

Red Hat Certified Technician 

CompTIA Linux+ Certified

ITIL Foundation Certified 

E-Mail = hrich...@richter-home.net

Linkedin profile http://www.linkedin.com/in/hbr4270

Please consider the environment before printing this message

 


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image001.jpg

Customer call Back Tracking

[Frank Caruso]

ITSM 764

We are getting a lot of requests from end users to add more Pending Status 
Reasons specifically to handle calling a customer back. OOTB there is one 
called Client Action Required which I think we be sufficient but we are being 
asked to add First Notification, Second Notification and Third Notification, 
and I'm sure not long from now we will get hit with Fourth, Fifth, etc.
If this were a straight SQL menu field I might not have an issue adding the 
values but this a developer change which requires a Midtier cache flush.

Anybody have any suggestions on how to track customer call backs using 
functionality provided in ITSM 764?

Thank you

Frank Caruso

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Salary range - Lead Remedy Solution Architect - Germany

[Dragan Levic]

Dear all,

Could someone please give me an idea of what the salary range should be, in 
Germany, for a Lead Remedy Solution Architect position, responsible for 
business and technical implementation of Remedy (new deployment, ITSM 8.1, 
custom business apps, etc.). This is an FTE position. This person would start 
of as a single person leading the charge, to a team lead/trainer for a team of 
admins, developers and support personnel. I am new to this country so I really 
don't know what the market here is like. Some evidence (job postings, salary 
range sites, etc.) would be excellent as well.

I gave the following information to HR and they are convinced that we can hire 
someone for under 100k €. My experience (in US) tells me that for that amount 
all I can get is a fairly junior person and as this is a global project with a 
lot of custom work and complicated setups to be done, this just wouldn't cut it.

Your assistance in working this out with HR is much appreciated (and soon I 
might have some job openings in case any of you are interested). 

Regards,
Dragan



Tasks/ Job content:
Lead Remedy Solution Architect (RSA) will be responsible for the initial 
infrastructure setup of Remedy platform. This will include setting up servers, 
databases, network, backup, disaster recovery and Remedy platform in all 
environments. After this, RSA will be responsible for design and technical 
setup of ITSM suite for global deployment. This will include nonstandard, 
custom, LDAP integrations for user population and authentication, email engine 
and notification configuration and customization, integration to knowledge 
bases, asset management, CMDB population, and other activities as needed. RSA 
will also assist with preparing and conducting training for Remedy support 
team, as well as being responsible for production system operations and 
maintenance. This will include patching, upgrades and daily system monitoring 
to assure uninterrupted service. In addition, RSA will assist Service Manager 
in reviewing and approving customization requests, including solution designing 
and coding. 


Requirements:
• 8+ years of relevant experience 
• Proven successful tool migration, configuration, maintenance, expansion 
(scalability), update, and patching ability
• AR System 7.5 Experience Required (7.6.04 is a plus)
• Technical proficiency in advanced relevant technologies is required 
 o  BMC Remedy Action Request System, Mid-Tier, ITSM Suite 
components, and ITBM
 o  BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine, 
CMDB, ADDM
 o  Web Services and API programming; 
 o  Tomcat, LDAP, SMTP
 o  SQL Server/Oracle, 
 o  Windows Server; 
 o  Java; C++
 o  System automation
• Knowledge of Remedy binaries layer
• Proven ability to provide system integration between Remedy and other systems
• Proven ability to develop applications and workflows, customize system and 
perform optimizations
• Remedy Analytics is a must: the ability to configure and schedule appropriate 
reports to establish baselines and track performance metrics 
• Proven ability to engage in user, system, and support requirements gathering 
and provide architectural solution to meet customer requirements of the Remedy 
application based on BMC best practices
• Excellent analytical and problem-solving abilities 
• Effective technical writing and documentation skills 
• Strong organization and communications skills; must clearly communicate 
technical issues and resolutions to key stakeholders, both orally as well as in 
writing 
• Good customer presentation and project management skills (including good 
listening and customer interaction skills) 
• Ability to train end-user and other administrators within organization (build 
training material and train the trainer)
• Certifications: 
 o  ITIL v3 foundation required
 o  BMC Certified Administrator: BMC Remedy AR System 7.5+ required
 o  BMC Certified Developer: BMC Remedy AR System 7.5+ a plus
 o  MCSE a plus


Advantages/ good aspects/ development options in that position:
Become an added value resource to the global IT organization to provide
expert knowledge about Remedy capabilities, design and functionalities, 
database maintenance, configurations and customizations. Develop leadership and 
technical capabilities by training and leading a team of Remedy administrators 
and developers. 

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Re: What's in it for you - BMC Remedy product Webinar series

[shivkumar manakshe]

Thanks!
 
Here are the links:
Connect with Remedy Webinar
Series  : https://communities.bmc.com/docs/DOC-26400
Atrium Webinar Series : https://communities.bmc.com/docs/DOC-22363




On Friday, 6 December 2013 8:18 PM, Pierson, Shawn 
shawn.pier...@energytransfer.com wrote:
 
** 
Just FYI, the two webinar recordings hyperlinks don’t seem to go anywhere.
 
Thanks,
 
Shawn Pierson 
Remedy Developer | Energy Transfer
 
From:Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of shivkumar manakshe
Sent: Friday, December 06, 2013 8:43 AM
To: arslist@ARSLIST.ORG
Subject: What's in it for you - BMC Remedy product Webinar series
 
** 
Hello All, 
 
I take this opportunity to inform you all that, BMC Customer Engineering and 
Support Teams are conducting webinar sessions to provide information on BMC 
Remedy products Key Modules.
 
The next webinar session in the series is scheduled for December 11, 2013. You 
can get all information about this webinar session on this blog post.
 
The recordings of the earlier webinar sessions are available on the following 
online documents.
Connect with Remedy Webinar Series 
Atrium Webinar Series
 
During WWRUG13 we witnessed that BMC Support team is happy to share Product 
functionality information with the bigger community. Check out below blog post 
to get more information.
WWRUG13 Awards
 
Please avail this opportunity to know more on BMC Remedy Product modules. 
 
Happy learning and we look forward to seeing you during these webinar sessions! 
 
 
_ARSlist: Where the Answers Are and have been for 20 years_
Private and confidential as detailed here.  If you cannot access hyperlink, 
please e-mail sender. 
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Salary range - Lead Remedy Solution Architect - Germany

[Young, Ronald P.]

I have to ask...how much are they paying the support/admins?

Thanks,
Ron Young

“Do not count the days; make your days count.” (Muhammad Ali)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Dragan Levic
Sent: Friday, December 06, 2013 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Salary range - Lead Remedy Solution Architect - Germany

Dear all,

Could someone please give me an idea of what the salary range should be, in 
Germany, for a Lead Remedy Solution Architect position, responsible for 
business and technical implementation of Remedy (new deployment, ITSM 8.1, 
custom business apps, etc.). This is an FTE position. This person would start 
of as a single person leading the charge, to a team lead/trainer for a team of 
admins, developers and support personnel. I am new to this country so I really 
don't know what the market here is like. Some evidence (job postings, salary 
range sites, etc.) would be excellent as well.

I gave the following information to HR and they are convinced that we can hire 
someone for under 100k €. My experience (in US) tells me that for that amount 
all I can get is a fairly junior person and as this is a global project with a 
lot of custom work and complicated setups to be done, this just wouldn't cut it.

Your assistance in working this out with HR is much appreciated (and soon I 
might have some job openings in case any of you are interested). 

Regards,
Dragan



Tasks/ Job content:
Lead Remedy Solution Architect (RSA) will be responsible for the initial 
infrastructure setup of Remedy platform. This will include setting up servers, 
databases, network, backup, disaster recovery and Remedy platform in all 
environments. After this, RSA will be responsible for design and technical 
setup of ITSM suite for global deployment. This will include nonstandard, 
custom, LDAP integrations for user population and authentication, email engine 
and notification configuration and customization, integration to knowledge 
bases, asset management, CMDB population, and other activities as needed. RSA 
will also assist with preparing and conducting training for Remedy support 
team, as well as being responsible for production system operations and 
maintenance. This will include patching, upgrades and daily system monitoring 
to assure uninterrupted service. In addition, RSA will assist Service Manager 
in reviewing and approving customization requests, including solution designing 
and coding. 


Requirements:
• 8+ years of relevant experience 
• Proven successful tool migration, configuration, maintenance, expansion 
(scalability), update, and patching ability
• AR System 7.5 Experience Required (7.6.04 is a plus)
• Technical proficiency in advanced relevant technologies is required 
 o  BMC Remedy Action Request System, Mid-Tier, ITSM Suite 
components, and ITBM
 o  BMC Remedy Flashboards, Dashboards, Analytics, Approval Engine, 
CMDB, ADDM
 o  Web Services and API programming; 
 o  Tomcat, LDAP, SMTP
 o  SQL Server/Oracle, 
 o  Windows Server; 
 o  Java; C++
 o  System automation
• Knowledge of Remedy binaries layer
• Proven ability to provide system integration between Remedy and other systems
• Proven ability to develop applications and workflows, customize system and 
perform optimizations
• Remedy Analytics is a must: the ability to configure and schedule appropriate 
reports to establish baselines and track performance metrics 
• Proven ability to engage in user, system, and support requirements gathering 
and provide architectural solution to meet customer requirements of the Remedy 
application based on BMC best practices
• Excellent analytical and problem-solving abilities 
• Effective technical writing and documentation skills 
• Strong organization and communications skills; must clearly communicate 
technical issues and resolutions to key stakeholders, both orally as well as in 
writing 
• Good customer presentation and project management skills (including good 
listening and customer interaction skills) 
• Ability to train end-user and other administrators within organization (build 
training material and train the trainer)
• Certifications: 
 o  ITIL v3 foundation required
 o  BMC Certified Administrator: BMC Remedy AR System 7.5+ required
 o  BMC Certified Developer: BMC Remedy AR System 7.5+ a plus
 o  MCSE a plus


Advantages/ good aspects/ development options in that position:
Become an added value resource to the global IT organization to provide
expert knowledge about Remedy capabilities, design and functionalities, 
database maintenance, configurations and customizations. Develop leadership and 
technical capabilities by training and leading a team of Remedy administrators 
and developers. 

Re: Create incident using incident template and incident interface form

[Sweety]

Hi Carl,

I have tried as you suggested but not working. I have passed login id, action 
command and templates instance id correctly but incident record is not creating 
in helpdesk form

- Checked incidentinterface form -- Record got created here and all the fields 
like user details and template details populated correctly
- Tried creating incident from incident form using that template, its creating 
record with that template --  Hence no issue in template

Any extra step needed to make it work ?

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Re: API : Override ARERR [9084] User is currently connected from another machine

[SUBSCRIBE arslist Sweety]

I am using a public routine only for authenticating a user and I am 
authenticating user only once in entire application

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Re: Create incident using incident template and incident interface form

[Frank Caruso]

Turn on filter logging and see what data elements in the HPD:IncidentCreate 
form Remedy is not happy with.

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Re: Job Opening: Remedy Developer Position Opening Up Soon

[Brian Goralczyk]

Jase,

I wouldn't take that bet.  Unless we are going to say remote offices would
invalidate your wager.  Most companies are against remote work these days.
 Gotta see that head down you know.

Brian Goralczyk


On Thu, Dec 5, 2013 at 6:34 PM, Jase Brandon jasebran...@gmail.com wrote:

 TBS??? I bet one dollar it's in Atlanta and no remote. :-)

 Sent from my iPhone

  On Dec 5, 2013, at 4:22 PM, Misi Mladoniczky m...@rrr.se wrote:
 
  LJ,
 
  Don't forget that for some of us the actual country might also be of
 interest ;-)
 
 Best Regards - Misi, RRR AB, http://rrr.se
 
  Amanda,
  It might help people potentially interested in knowing where in the
 country
  the job is located, of if it's remote possible.
 
 
  On Thu, Dec 5, 2013 at 2:19 PM, Pierce, Amanda (TBS) 
  amanda.pie...@turner.com wrote:
 
  **
 
  I will have a Remedy Developer position opening up soon.
 
  Custom Development experience is necessary, ITSM knowledge is a plus.
 
  Please send me an email with your resume if you are interested or if
 you
  know anyone looking.
 
 
 
  Thank you,
 
  Amanda Pierce
 
  Turner Broadcasting System, Inc.
 
  amanda.pie...@turner.com
  _ARSlist: Where the Answers Are and have been for 20 years_
 
 
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how to getset file name and size from an attachment pool

[Antonio Monizza]

Hi folks,

is there a simple way to have a filter set a couple of fields in a form
with the name and size of a file stored in the attachment pool on the same
form?


thanks in advance

ciao

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Adding fields to incident form causes scroll issues

[Timothy Powell]

I searched this year's posting for this issue and not finding anything, I am 
posting my issue.

Environment:
ARS 7.6.04 SP4
ITSM 7.6.04 SP2
Mid-Tier 7.6.04 SP4

Description:
I have a requirement to modify HPD:Help Desk to:
Add a row to the Template and Summary fields (from 1 row to 2 rows of display).
Add 3 fields to the Incident details area as well.

Steps taken:
I opened Dev Studio and one-by-one, enlarged (in height) the various panel 
holders and panels in the following order.
z2PLH_ConsoleFlashBoards
z2PL_Console
z2PLH_Details
z2PL_Main Body

After each one, I flushed the cache, and tested the view. The maximized 
mid-tier screen looked good and the reduced sized screen allowed for proper 
scrolling that let me see all the fields in the view properly and the 
z2PH_FormControlHolder which contains all the buttons, floated properly to stay 
below all the visible fields as I tested various sized reduced screens.

Next:
I enlarged the z2PH_IncidentInformation panel and I added the rows to Template 
and Summary and added the 3 fields to that panel. 
I moved the z2PL_Assignment and z2PH_AdditionalIncidentInformation panels down 
to accommodate the new size of the z2PH_IncidentInformation panel. The 
relocated panels were within the resized panel holders and panels described in 
Steps taken.

Saved form
Flushed MT cache.
Open in browser.
Maximized window looks fine.
BUT NOW if I reduce the screen down the scroll bars appears but it stops 
adjusting and blocks the last 3 fields in the 
z2PH_AdditionalIncidentInformation panel. This also occurs in search mode when 
there is a results list.

So it appears that something is not allowing the z2PH_FormControlHolder to move 
below point x OR something is prohibiting on of the panels from expanding past 
that point.

Anybody have a clue as to what I need to look for here?

Thanks.

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Re: Job Opening: Remedy Developer Position Opening Up Soon

[Bray, Joshua]

That is correct (I'm part of the team), Atlanta.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Thursday, December 05, 2013 7:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Job Opening: Remedy Developer Position Opening Up Soon

TBS??? I bet one dollar it's in Atlanta and no remote. :-)

Sent from my iPhone

 On Dec 5, 2013, at 4:22 PM, Misi Mladoniczky m...@rrr.se wrote:
 
 LJ,
 
 Don't forget that for some of us the actual country might also be of 
 interest ;-)
 
Best Regards - Misi, RRR AB, http://rrr.se
 
 Amanda,
 It might help people potentially interested in knowing where in the 
 country the job is located, of if it's remote possible.
 
 
 On Thu, Dec 5, 2013 at 2:19 PM, Pierce, Amanda (TBS)  
 amanda.pie...@turner.com wrote:
 
 **
 
 I will have a Remedy Developer position opening up soon.
 
 Custom Development experience is necessary, ITSM knowledge is a plus.
 
 Please send me an email with your resume if you are interested or if 
 you know anyone looking.
 
 
 
 Thank you,
 
 Amanda Pierce
 
 Turner Broadcasting System, Inc.
 
 amanda.pie...@turner.com
 _ARSlist: Where the Answers Are and have been for 20 years_
 
 _
 __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
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Re: how to getset file name and size from an attachment pool

[Kemes, Lisa A DLA CTR INFORMATION OPERATIONS]

If you do a set fields action (with a button) on an active link and set
your character field with $Attachment$ (or whatever you called your
attachment field), you will get the name, but I'm not sure how to
retrieve the size.

Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza
Sent: Friday, December 06, 2013 11:07 AM
To: arslist@ARSLIST.ORG
Subject: how to getset file name and size from an attachment pool

** 
Hi folks,


is there a simple way to have a filter set a couple of fields in a form
with the name and size of a file stored in the attachment pool on the
same form?



thanks in advance


ciao

_ARSlist: Where the Answers Are and have been for 20 years_ 

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Re: Customer call Back Tracking

[Roger Justice]

Use the Work Info form, easier to modify and if a customer is called back more 
details can be captured.


-Original Message-
From: Frank Caruso caruso.fr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Dec 6, 2013 10:10 am
Subject: Customer call Back Tracking


ITSM 764

We are getting a lot of requests from end users to add more Pending Status 
Reasons specifically to handle calling a customer back. OOTB there is one 
called 
Client Action Required which I think we be sufficient but we are being asked 
to add First Notification, Second Notification and Third Notification, and I'm 
sure not long from now we will get hit with Fourth, Fifth, etc.
If this were a straight SQL menu field I might not have an issue adding the 
values but this a developer change which requires a Midtier cache flush.

Anybody have any suggestions on how to track customer call backs using 
functionality provided in ITSM 764?

Thank you

Frank Caruso

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Remedy/ARS developer position open immediately.

[John Shrader]

I have a job opening in Albuquerque for a ARS rememdy developer. It is a short 
term contract. Rate is negotiable. Here are the job requirements.

Top Three Skills: 
1) 3 Years with Remedy/ARS development. 
2) 2 Years of experience with HTML
3) 2 Years providing tier 2 support to customers to resolve issues related to 
Remedy and associated products  

 Job Description:   seeking a highly motivated and self-driven individual with 
a background in Remedy/ARS Development. Develops, enhances and troubleshoots 
Remedy applications, both in-house developed and commercial packages. Works 
with customers to gather business requirements then transform those 
requirements into application design. Provides tier 2 support to customers to 
resolve issues related to Remedy and associated products. Develops 
comprehensive test plans to support testing of application enhancements. 
Develops and maintains reports using various reporting tools. Will be 
responsible for creating and enhancing web based forms, using GUI based 
development tools as well as html and javascript.  


If you are interested please email me at jshra...@teksystems.com. I would 
appreciate any and all inquiries.

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Re: how to getset file name and size from an attachment pool

[Misi Mladoniczky]

Hi,

I think you will get the name and prefixed by two numbers. These correspond to
the compressed and uncompressed size of the attachment. It is easy to parse
out these numbers and separate them from the name using a couple of
STRSTR/SUBSTR/... calls.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 If you do a set fields action (with a button) on an active link and set
 your character field with $Attachment$ (or whatever you called your
 attachment field), you will get the name, but I'm not sure how to
 retrieve the size.

 Lisa

 -Original Message-
 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza
 Sent: Friday, December 06, 2013 11:07 AM
 To: arslist@ARSLIST.ORG
 Subject: how to getset file name and size from an attachment pool

 **
 Hi folks,


 is there a simple way to have a filter set a couple of fields in a form
 with the name and size of a file stored in the attachment pool on the
 same form?



 thanks in advance


 ciao

 _ARSlist: Where the Answers Are and have been for 20 years_

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RBE: Rule not getting created

[Martinez, Marcelo A]

Hello All,
I'm running into an issue with RBE Engine where the rule is not getting created.
I can create a Use Case
I can go to the Worksheets and create a rule to use the use case. But when I 
search the RBE:Rule form, I do not see a rule created for my use case.

I can't open the RBE:Rule form in New Mode via Internet Exploder, therefore I 
cannot create the rule manually. I can't open the form via WUT because this is 
an OnDemand system and I have no access to PROD via WUT.
I've tried capturing a filter log to see where the rule creation is failing but 
the log isn't capturing anything.  Any help appreciated.

Happy Friday,

Marcelo Martinez


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Remedy ARP developer position open immediately

[John Shrader]

I have a job opening in Albuquerque for a ARS rememdy developer. It is a short 
term contract. Rate is negotiable. Here are the job requirements.

Top Three Skills: 
1) 3 Years with Remedy/ARS development. 
2) 2 Years of experience with HTML
3) 2 Years providing tier 2 support to customers to resolve issues related to 
Remedy and associated products  
4) Active Security clearance (secret, top secret, dod, or doe).
 Job Description:   seeking a highly motivated and self-driven individual with 
a background in Remedy/ARS Development. Develops, enhances and troubleshoots 
Remedy applications, both in-house developed and commercial packages. Works 
with customers to gather business requirements then transform those 
requirements into application design. Provides tier 2 support to customers to 
resolve issues related to Remedy and associated products. Develops 
comprehensive test plans to support testing of application enhancements. 
Develops and maintains reports using various reporting tools. Will be 
responsible for creating and enhancing web based forms, using GUI based 
development tools as well as html and javascript.  


If you are interested please email me at jshra...@teksystems.com. I would 
appreciate any and all inquiries.

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Re: Add Status Reason for use on Asset UI

[Hennigan, Sandra]

Thank you for the assistance - here is what I did to successfully add and use 
new attributes in the Status Reason field.

1. Add the new Status Reason attribute(s) in the field called Status 
Reason(100150) on form AST:Attribute.  Make a note of each new Status 
Reason attribute ID.
2. Add a record to the SYS:Status Reason Menu Items form. For CI records, the 
Form Name is BMC.CORE:BMC_BaseElement. Character Field Value, select the number 
equivalent of the Status value then type the word for the corresponding numeric 
value.  NOTE: remember that the first Status attribute numeric value is 0 
(zero).  For the Selection Code* field, use the new Status Reason attribute ID.
3. Clear the server cache and have users clear their browser cache.
4. Set a CI with one of the new Status Reason attributes.  Check that the field 
values are reflected on join form.

BTW: I added Lost, Stolen, Need to Find, Damaged, Surplus Pending. 
This allows our team to use the Status value as appropriate and select a 
defining Status Reason.

Sandra Hennigan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vyom Labs Support
Sent: Wednesday, November 27, 2013 6:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Add Status Reason for use on Asset UI

**
Hi,

If you want to add status reason then  you have to follow below steps:
1. Add a record to the SYS:Status Reason Menu Items form
2.Add status reasons in field called  Status Reason(100150) on 
AST:Attribute
3.Open the respective join form delete the Status Reason field from form(in 
this case AST:BaseElement )
(Note : We have to Convert respective form to custom from base  because we are 
getting error  no delete flag is enabled on regular form  )
4. Again add the that field from AST:Attribute in that join
5.then check the field values are reflected on join form or not

Then When you create records status reason value will save on form .  :)




Regards,
ITSM Support
(Bhagyashri Jogdand)

Vyom Labs Pvt. Ltd.
BSM Solutions  Services || ITIL Consulting  Training
Email: [hidden 
email]http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0
  || Web Site: www.vyomlabs.comhttp://www.vyomlabs.com Follow Vyom Labs 
http://twitter.com/#!/vyomlabshttp://twitter.com/#%21/vyomlabs || 
http://www.linkedin.com/company/vyom-labs

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian
Sent: Wednesday, November 27, 2013 2:36 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Add Status Reason for use on Asset UI

**
This would now be a field on the AST:Attributes form.  Part of the architecture 
change for AM/CMDB is to move asset lifecycle fields to this form and out of 
the CMDB.  We modified the field (through overlay) directly.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra
Sent: Tuesday, November 26, 2013 3:01 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Add Status Reason for use on Asset UI

**
Windows 2008 r2
Oracle 11g
ARS 8.1
ITSM 8.1

I need to add new Status Reason attributes for use on Asset UI records.

The directions I have found pertain to Incident, Change or Work Order. The 
directions have you add a attribute to the Status Reason_Hidden field on the 
form then add a record to the SYS:Status Reason Menu Items form.

I have not found directions for adding new Status Reason for Asset UIs and 
could not find a corresponding Status Reason_Hidden field on the BMC Base 
Element form.

I added a record for the new Status Reason on the SYS:Status Reason Menu Items 
form. The new Status Reason can be selected on any Asset UI but when the record 
is saved, the selected Status Reason does not save.

Assistance appreciated.

Thank you,

Sandra Hennigan
Remedy Developer
_ARSlist: Where the Answers Are and have been for 20 years_



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Re: how to getset file name and size from an attachment pool

[Brian Goralczyk]

Ok, I looked into this a little further.

If you query the db you can get the file sizes.  Using a set fields action
will only get you the full path + file name of the attachment.

If you know the schemaid and fieldid you can query the table fairly easily.

If you describe the attachment table (mine being b1894) you will see four
columns.
 c1 = request id
 cfieldid   = The file name with full path
 cofieldid = The original file size in byes
 ccfieldid = The compressed file size in bytes.

So a simple sql set fields will get you all the information you need.

HTH,

Brian Goralczyk


On Fri, Dec 6, 2013 at 11:24 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 I think you will get the name and prefixed by two numbers. These
 correspond to
 the compressed and uncompressed size of the attachment. It is easy to parse
 out these numbers and separate them from the name using a couple of
 STRSTR/SUBSTR/... calls.

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  If you do a set fields action (with a button) on an active link and set
  your character field with $Attachment$ (or whatever you called your
  attachment field), you will get the name, but I'm not sure how to
  retrieve the size.
 
  Lisa
 
  -Original Message-
  From: Action Request System discussion list(ARSList)
  [mailto:arslist@ARSLIST.ORG] On Behalf Of Antonio Monizza
  Sent: Friday, December 06, 2013 11:07 AM
  To: arslist@ARSLIST.ORG
  Subject: how to getset file name and size from an attachment pool
 
  **
  Hi folks,
 
 
  is there a simple way to have a filter set a couple of fields in a form
  with the name and size of a file stored in the attachment pool on the
  same form?
 
 
 
  thanks in advance
 
 
  ciao
 
  _ARSlist: Where the Answers Are and have been for 20 years_
 
 
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Re: Create incident using incident template and incident interface form

[Sweety]

I don't find any error in the log :( Trying this on 7.5

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Re: Create incident using incident template and incident interface form

[Sweety]

My bad, incident is getting created. I was not able to find the records since I 
was searching with status.

Template has status resolved but incident is created with Assigned status. Not 
sure if this is a bug or a feature

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Re: Create incident using incident template and incident interface form

[Carl Wilson]

Hi,

To move a request to Resolved (first call Resolution), you need to provide 
all the required fields (for Resolution) through the Template:

 

· Assignment Group and Individual Assignee Name

· Resolution Details i.e. Resolution Fields

· etc

 

You can validate what fields are required through the Incident form directly by 
manually creating a request in the Resolved Status (and determining from the 
system errors/messages what fields are required for Resolution).  

Once you have the required fields, update the Template and test again directly 
from the Interface_Create form using your Template. 

 

Kind regards,

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety
Sent: 06 December 2013 18:43
To: arslist@ARSLIST.ORG
Subject: Re: Create incident using incident template and incident interface form

 

My bad, incident is getting created. I was not able to find the records since I 
was searching with status.

 

Template has status resolved but incident is created with Assigned status. Not 
sure if this is a bug or a feature

 

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Re: I: Change the date format in a notify filter.

[Suresh Loganathan]

Hi,

Before changing the date, can u pls chk the AR System user preference form.
there u hav an option to change the date time setting and chk the date time
setting from server.

Hope it will help.

Thanks,

Suresh L
On Dec 6, 2013 2:42 PM, team.rem...@libero.it team.rem...@libero.it
wrote:

 Hi All,
 Now we are trying to create a filter that executes the set function :

 DATENUM(dd, $Reported Date$) + . + DATENUM(mm, $Reported Date$) +
 . +
 YEAR(, $Reported Date$) +   + HOUR($Reported Date$) + : + MINUTE
 ($Reported Date$) + : + SECOND($Reported Date$)

 do you think is a good idea ?
 Bye
 Pietro

 Messaggio originale
 Da: team.rem...@libero.it
 Data: 12-nov-2013 13.07
 A: arslist@arslist.org
 Ogg: Change the date format in a notify filter.
 
 Is it possible to change the date format in a notify filter ?
 i.e. I need to translate a date from “11/12/2013 12:12:18 PM” (mm/gg/)
 to
 “12/11/2013 12:12:18”  (gg/mm/).
 
 Can you help me ?
 Thanks in advance.
 Pietro
 


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