Re: ITSM on Mobile
James: Most hand-helds have RDP client apps available that can be used to remote control a PC that accesses ITSM. These apps have varying degrees of friendliness and are generally not recommended, but you might want to check it out. HTH, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Roger Justice [rjust2...@aol.com] Sent: Wednesday, January 08, 2014 14:55 To: arslist@ARSLIST.ORG Subject: Re: ITSM on Mobile ** MyIT can do the create, there is also a Rules Based Engine included with 8.1 to parse incoming emails to create a new Incident and add work info entries to an existinf Incident. -Original Message- From: James Smith bmcremedyarslis...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 8, 2014 2:53 pm Subject: Re: ITSM on Mobile Yaa I know that but how about creating/updating requests ? They are on 7.6.03 and planning to upgrade to 8.1 soon. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
If money is no object, try Mobilereach. On Jan 8, 2014 1:47 PM, James Smith bmcremedyarslis...@gmail.com wrote: Hello Everyone! New Year Greeting! My client want to access ITSM application from mobiles for critical activities like requests approval, status updates etc. How could this be possible ? I tried accessing mid tier URL from mobile browser but its not compatible enough and throws numerous strange error. Do I need to build a separate API code for this or is there any easy method available ? We thought of using BMC Mobility but client does want to spent so much money to implement it. Please share your thoughts! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Dev Studio - Windows 7
Thanks to all for your inputs. Here are the options that I have already tried- 1. Disabling Windows Firewall 2. Run as Administrator 3. Reinstalled BMC dev Studio 4. I am using correct user, which are able to connect from windows XP machines. Now I have raise this issue with Client. I have asked if any firewall they have blocked for Windows7 machines into my organization network. This is the last option I see. otherwise i have to move back to windows XP machine. Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
ITSM 764sp2 ARS 764sp2 Midtier 8.1sp2 HOTFIX Weblogic 10.3 Linux We are battling this same issue. Caught exceptions, NULL pointers... The user are flushing their Midtier cache and we are starting to flush the server caches every few days. This all happened when we went to IE 10. This was required by our organization. We found so many issues with midtier 764 sp2 on IE 10 that we had to upgrade (was recommended by BMC). BMC is asking for Fiddler logs when the user has the issue which is almost impossible to obtain; Fiddler is not on every desktop. BMC is telling us that we will have to upgrade to ARS 764 sp5 in order to get more assistance but based on this thread it sounds like that introduces worse issues. Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CMDBBO Exception Error while creating SRD in 8.1
Hi Team, I am receving error while creating SRD in 8.1. Could you please help me on this? [cid:image001.png@01CF0D60.1DAF6850] [cid:image003.png@01CF0D15.4DA1FE10] Regards, Loki __ Disclaimer:This email and any attachments are sent in strictest confidence for the sole use of the addressee and may contain legally privileged, confidential, and proprietary data. If you are not the intended recipient, please advise the sender by replying promptly to this email and then delete and destroy this email and any attachments without any further use, copying or forwarding ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsinline: image001.pnginline: image003.png
Attachments and scanning for viruses
** Hello all: I was wondering if anyone had any technical solutions/policies regarding users attaching, via MidTier, attachments into the ITSM/Remedy solution that may or may not have been scanned for viruses. Is there a solution for ensuring that any attachments that are put into the Remedy ARSystem database have been scanned appropriately ? Thanks. Terry _ARSlist: "Where the Answers Are" and have been for 20 years_
Re: Attachments and scanning for viruses
That would be a client function but some folks are external and internet facing so I see your point... Yet is still some back to a antivirus/malware based application. If inside you open the attachment and the anti viral software detects it, you delete attachment I suppose problem solved. Because it is just compressed into a clob/blob application is not affected.. Sent from my iPhone On Jan 9, 2014, at 9:12 AM, tboot...@objectpath.com tboot...@objectpath.com wrote: ** Hello all: I was wondering if anyone had any technical solutions/policies regarding users attaching, via MidTier, attachments into the ITSM/Remedy solution that may or may not have been scanned for viruses. Is there a solution for ensuring that any attachments that are put into the Remedy ARSystem database have been scanned appropriately ? Thanks. Terry _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade from 7.6.4 to 8.1
Pl go through webinar below as a start: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: 08 January 2014 22:22 To: arslist@ARSLIST.ORG Subject: Upgrade from 7.6.4 to 8.1 ** Hi, We are planning the upgrade from 7.6.4 to 8.1. Wondering what others have experienced with a 7.6.4 to 8x upgrade. Our company feels this upgrade is going to be very difficult. We have never archived any data. There were over 100 hotfixes applied to 7.6.4. Besides the release notes, is there any documentation to help with this painful process :) Are there any gotchas? Recommendations? _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AIE Flat File to CMDB question
Hi Jesus! Yes actually I've already created the TBL file and with the utility from file extraction that helped me to create rightly the data mappings I'm thinking that for future mappings create a BAT File to just execute on the path I need to create the TBL files, but it will depend on the automation level customers may need. Saludos! Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Wed, 8 Jan 2014 16:07:04 -0600 From: jesus.ort...@lyondellbasell.com Subject: Re: AIE Flat File to CMDB question To: arslist@ARSLIST.ORG ** Hugo, This advice assumes that you are working on Windows and using a CSV:Start over again with a new data mapping. Place the file in your expected location, but take out the TBL file from that location and just leave the csv. Create the new data mapping and point it to the file location, like d:\program files\bmc software\atrium core\AIE\Server 64\data, then save. See if the TBL file was created for you. Proceed from there and verify that you can see the fields in the “Data Field Mapping” tab on the CI Class Mapping. I had a lot of issues with data maps over the past few months. Sometimes it is easier to start fresh because AIE is so finicky. Si se puede, Hugo!From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hugo Ruesga Sent: Thursday, January 02, 2014 4:45 PM To: arslist@ARSLIST.ORG Subject: AIE Flat File to CMDB question ** Hhi Listers; I'm working with AIE but found something odd. I'm creating a Data mapping from a Flat file to push data into our CMDB, however and besides that I already have the .tbl file in place, when I'm creating the data mapping I'm not able to find none of the fields associated. I thought this is being done automatically when placing the tbl file path on the data mapping. Am I doing something wrong? Thanks in advance Hugo Ruesga Software Development Advisor US 972.577.7000 x 332.3868 MX +52 (33) 3332.3868P Please consider the environment before printing this emailThe information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Attachments and scanning for viruses
Have a look at the new attachment security feature released in 7.6.04 SP5, which will also be available for 8.1 soon. https://docs.bmc.com/docs/display/public/ars7604/Security+restrictions+on+file+uploads See option for “Attachment validation plugin”. Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.com Sent: Thursday, January 09, 2014 6:13 AM To: arslist@ARSLIST.ORG Subject: Attachments and scanning for viruses ** Hello all: I was wondering if anyone had any technical solutions/policies regarding users attaching, via MidTier, attachments into the ITSM/Remedy solution that may or may not have been scanned for viruses. Is there a solution for ensuring that any attachments that are put into the Remedy ARSystem database have been scanned appropriately ? Thanks. Terry _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Hi Frank, We are looking into testing a roll back to SP4 ourselves just as a test in our QA environment to see if the issue is with the Global fields or not. On another note, I am also hearing (haven't received the document yet) that there is a bug on IE10 that may be the cause of this error on the Mid Tier. But again, I haven't seen the doc on that so don't quote me on it. May have absolutely nothing to do with all this! Since we have an SSL connection, Support is also asking us to test the Do not save encrypted pages to disk option in IE10. enabling it and disabling it to see if that makes any difference. We haven't been able to do so yet. So that is to be continued... So welcome to our Nightmare Frank! If you find anything please DO share! Pascale Sterrett Kenavo ar wech all caruso.fr...@gmail.com Sent by: arslist@ARSLIST.ORG 01/09/2014 05:02 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Caught exception :Object doesn't support property or method 'getProxyGlobalFields ITSM 764sp2 ARS 764sp2 Midtier 8.1sp2 HOTFIX Weblogic 10.3 Linux We are battling this same issue. Caught exceptions, NULL pointers... The user are flushing their Midtier cache and we are starting to flush the server caches every few days. This all happened when we went to IE 10. This was required by our organization. We found so many issues with midtier 764 sp2 on IE 10 that we had to upgrade (was recommended by BMC). BMC is asking for Fiddler logs when the user has the issue which is almost impossible to obtain; Fiddler is not on every desktop. BMC is telling us that we will have to upgrade to ARS 764 sp5 in order to get more assistance but based on this thread it sounds like that introduces worse issues. Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Attachments and scanning for viruses
** Thanks Peter. Was not aware of this new feature. Terry on Jan 09, 2014, Adams, Peter peter_ad...@bmc.com wrote: ** Have a look at the new attachment security feature released in 7.6.04 SP5, which will also be available for 8.1 soon. https://docs.bmc.com/docs/display/public/ars7604/Security+restrictions+on+file+uploads See option for Attachment validation plugin. Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of tboot...@objectpath.comSent: Thursday, January 09, 2014 6:13 AMTo: arslist@ARSLIST.ORGSubject: Attachments and scanning for viruses ** Hello all: I was wondering if anyone had any technical solutions/policies regarding users attaching, via MidTier, attachments into the ITSM/Remedy solution that may or may not have been scanned for viruses. Is there a solution for ensuring that any attachments that are put into the Remedy ARSystem database have been scanned appropriately ? Thanks. Terry _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_
Caught exception :Object doesn't support property or method 'getProxyGlobalFields
Shall I be honest? :) Fiddler logs are a complete waste of everyone's time. They tell you what was sent to/from the browser, but the issue is client side - it's the browser executing the Javascript code. Theoretically, one could use some home-brew tool to pump Fiddler logs to a browser and try to debug it, but that's going to be so painful (not least because you don't have the customer's browser) that the only way to actively tackle it is to use a Javascript debugger on the client site. Failing a webex: The ClientCore.js files shipped with BMC are compressed, which is basically an ineffective way to make them unreadable to the client - there are dozens of tools to format them neatly. I would expect someone to send you an uncompressed ClientCore.js file and ask for a screenshot of the error from the Error console in Firefox, which allows you to at least pinpoint the problem. Even better, IE's debugger used to have a break on exception and display the stack feature, but I've not used that in years. This information will provide clues. Fiddler logs are for solving client/server side issues, such as Why is my browser failing to authenticate single-sign on with this service?. Pascale: If SSL options are being suggested, I'm not sure anyone understands the problem... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Dev Studio - Windows 7
I wonder if we dove into the weeds a bit too quickly with our replies :) I agree with Charlie it doesn't sounds like a Dev Studio issue but something getting in the way of DS making a connection. Can you ping the server from the Win 7 machines? Does the AR Server register with portmapper? Do you need to specify a port in your Dev Studio connection settings? Have you double checked the server name in the Dev Studio connection settings? Are there any other AR servers you can try to connect to? It would rule out a Dev Studio issue if you can connect to another AR server. Have you looked for odd entries in the host file? Maybe there is a local alias pointing to the wrong IP address? Have you tried connecting to the AR server with the IP address of the server? This would rule out host file and DNS issues. Jason On Thu, Jan 9, 2014 at 4:36 AM, Neha Khandelwal jbpn...@gmail.com wrote: Thanks to all for your inputs. Here are the options that I have already tried- 1. Disabling Windows Firewall 2. Run as Administrator 3. Reinstalled BMC dev Studio 4. I am using correct user, which are able to connect from windows XP machines. Now I have raise this issue with Client. I have asked if any firewall they have blocked for Windows7 machines into my organization network. This is the last option I see. otherwise i have to move back to windows XP machine. Regards Neha Khandelwal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Changing Analytics Replication Database
Hello Everyone! We got a requirement to upgrade the database and due to this we need to change the replication database. Has anybody ever fell in such situation ? Any steps or guidance would be appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Relationship between ARServer/Mid Tier and Database
As others have mentioned, the AR System server is the only thing that interacts with the database. All other aspects of the system interact with the AR System server for data. The AR System server connects with the database using the DB native libraries that are linked into the AR System. So, if you are using Oracle, we link directly with a set of Oracle libraries to interact with the database. If using MS SQL Server, we link with a set of MS SQL Server libraries. We do not use the ODBC or JDBC connections at this time (although we are looking at whether using JDBC connections in the future have the necessary functionality and scalability) because we have found that going direct with native libraries gives us the most control and functionality and performance. I hope this helps address your question, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: Wednesday, January 08, 2014 2:11 PM To: arslist@ARSLIST.ORG Subject: Re: Relationship between ARServer/Mid Tier and Database What are those database libraries ? or What are database libraries ? Do they vary from vendor to vendor ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
Happy new year to you James! Rapid Technologies has a new mobile web solution designed for end users - rMobility. See http://www.raptek.com/rmobility/ It is focused on being a lightweight way to view, update or create requests. Emphasis on simplicity for end users, so it's not aimed at being a full function mobile solution for IT support technicians. Right now approvals are not included although that is a feature we are considering. I think you will find the pricing is more favorable than other more full-featured solutions. If you're interested contact Raptek sales at i...@raptek.com or http://www.raptek.com/about/#footer Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Jan 8, 2014, at 12:47 PM, James Smith bmcremedyarslis...@gmail.com wrote: Hello Everyone! New Year Greeting! My client want to access ITSM application from mobiles for critical activities like requests approval, status updates etc. How could this be possible ? I tried accessing mid tier URL from mobile browser but its not compatible enough and throws numerous strange error. Do I need to build a separate API code for this or is there any easy method available ? We thought of using BMC Mobility but client does want to spent so much money to implement it. Please share your thoughts! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years signature.asc Description: Message signed with OpenPGP using GPGMail
Re: ITSM on Mobile
Do you have a demo video or free trial or any other information to share with my client ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM on Mobile
We have a 30-minute webinar coming up on the 28th (http://www.raptek.com/webinars/) and offer a free pilot program (allowing your customer to try the software with their system free for a limited time). There are a few static screenshots on the web site but no video at this time. Contact i...@raptek.com for details on the pilot or webinar. Thanks, Davin Davin Lindner-Green Software Engineer, Rapid Technologies Inc. www.raptek.com * BMC Level 1 Support Partner * BMC Software Solutions Partner * BMC Education Partner * Remedy On Demand - Hosted ITSM Solutions On Jan 9, 2014, at 12:23 PM, James Smith bmcremedyarslis...@gmail.com wrote: Do you have a demo video or free trial or any other information to share with my client ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years signature.asc Description: Message signed with OpenPGP using GPGMail
Re: Cleaning up forms before migration
Truncate the table at the DB level is the most efficient way since you do not need to keep any of the data. -Original Message- From: Cecil, Ken kce...@hubbell.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Jan 9, 2014 3:58 pm Subject: Cleaning up forms before migration ** We have some backend forms with large amounts of data that we don’t care about and would like to delete before doing a data migration. For example FB:History has over 160 million records. What is the best way to go about deleting data out of the forms that have gotten away from us. I know we should have set up escalations or archiving to prevent this. Obviously deleting them through search and delete is out of the question. If I set up an escalation to do it I think it would kill performance or take forever. How do you guys go about it. Risky SQL? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Cleaning up forms before migration
We have some backend forms with large amounts of data that we don't care about and would like to delete before doing a data migration. For example FB:History has over 160 million records. What is the best way to go about deleting data out of the forms that have gotten away from us. I know we should have set up escalations or archiving to prevent this. Obviously deleting them through search and delete is out of the question. If I set up an escalation to do it I think it would kill performance or take forever. How do you guys go about it. Risky SQL? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cleaning up forms before migration
We do it with a truncate table SQL command (since we want to delete everything) Simply find your schema ID for the form in question and Truncate the T, H, and B tables for that ID Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, January 09, 2014 2:58 PM To: arslist@ARSLIST.ORG Subject: Cleaning up forms before migration ** We have some backend forms with large amounts of data that we don't care about and would like to delete before doing a data migration. For example FB:History has over 160 million records. What is the best way to go about deleting data out of the forms that have gotten away from us. I know we should have set up escalations or archiving to prevent this. Obviously deleting them through search and delete is out of the question. If I set up an escalation to do it I think it would kill performance or take forever. How do you guys go about it. Risky SQL? Thanks, Ken Cecil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cleaning up forms before migration
Assuming you're planning to delete ALL the data in each of these forms, I agree with Ken Fred: using TRUNCATE TABLE is the only way to go. If you only want to selectively delete data, well, that's going to be a lot more painful though you still may want to consider using SQL (DELETE FROM) for the operation and carefully construct the WHERE clauses for each of the relevant tables. Deleting 160 million entries through ARS will take forever and would be the least attractive option to me. Either way, absolutely coordinate this with your DBA's as this kind of operation, and the magnitude of the data, will certainly have impact on things like transaction logs. -charlie On Thu, Jan 9, 2014 at 1:02 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** We do it with a truncate table SQL command (since we want to delete everything) Simply find your schema ID for the form in question and Truncate the T, H, and B tables for that ID Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Cecil, Ken *Sent:* Thursday, January 09, 2014 2:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Cleaning up forms before migration ** We have some backend forms with large amounts of data that we don’t care about and would like to delete before doing a data migration. For example FB:History has over 160 million records. What is the best way to go about deleting data out of the forms that have gotten away from us. I know we should have set up escalations or archiving to prevent this. Obviously deleting them through search and delete is out of the question. If I set up an escalation to do it I think it would kill performance or take forever. How do you guys go about it. Risky SQL? Thanks, Ken Cecil _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cleaning up forms before migration
I sometimes put the 'direct sql' into an escalation. Schedule it to run either once, or on a periodic basis to continue to keep things trimmed down. For instance, a weekly escalation that deletes records that are more than xx days or weeks old. As mentioned, the where clause needs to be carefully constructed. - Original Message - From: Charlie Lotridge lotri...@mcs-sf.com To: arslist@ARSLIST.ORG Sent: Thursday, January 9, 2014 4:12:38 PM Subject: Re: Cleaning up forms before migration ** Assuming you're planning to delete ALL the data in each of these forms, I agree with Ken Fred: using TRUNCATE TABLE is the only way to go. If you only want to selectively delete data, well, that's going to be a lot more painful though you still may want to consider using SQL (DELETE FROM) for the operation and carefully construct the WHERE clauses for each of the relevant tables. Deleting 160 million entries through ARS will take forever and would be the least attractive option to me. Either way, absolutely coordinate this with your DBA's as this kind of operation, and the magnitude of the data, will certainly have impact on things like transaction logs. -charlie On Thu, Jan 9, 2014 at 1:02 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** We do it with a truncate table SQL command (since we want to delete everything) Simply find your schema ID for the form in question and Truncate the T, H, and B tables for that ID Fred From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Cecil, Ken Sent: Thursday, January 09, 2014 2:58 PM To: arslist@ARSLIST.ORG Subject: Cleaning up forms before migration ** We have some backend forms with large amounts of data that we don’t care about and would like to delete before doing a data migration. For example FB:History has over 160 million records. What is the best way to go about deleting data out of the forms that have gotten away from us. I know we should have set up escalations or archiving to prevent this. Obviously deleting them through search and delete is out of the question. If I set up an escalation to do it I think it would kill performance or take forever. How do you guys go about it. Risky SQL? Thanks, Ken Cecil _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cleaning up forms before migration
Thanks to all. I figured it would probably be most efficient at the DB level. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, January 09, 2014 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Cleaning up forms before migration I sometimes put the 'direct sql' into an escalation. Schedule it to run either once, or on a periodic basis to continue to keep things trimmed down. For instance, a weekly escalation that deletes records that are more than xx days or weeks old. As mentioned, the where clause needs to be carefully constructed. - Original Message - From: Charlie Lotridge lotri...@mcs-sf.com To: arslist@ARSLIST.ORG Sent: Thursday, January 9, 2014 4:12:38 PM Subject: Re: Cleaning up forms before migration ** Assuming you're planning to delete ALL the data in each of these forms, I agree with Ken Fred: using TRUNCATE TABLE is the only way to go. If you only want to selectively delete data, well, that's going to be a lot more painful though you still may want to consider using SQL (DELETE FROM) for the operation and carefully construct the WHERE clauses for each of the relevant tables. Deleting 160 million entries through ARS will take forever and would be the least attractive option to me. Either way, absolutely coordinate this with your DBA's as this kind of operation, and the magnitude of the data, will certainly have impact on things like transaction logs. -charlie On Thu, Jan 9, 2014 at 1:02 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** We do it with a truncate table SQL command (since we want to delete everything) Simply find your schema ID for the form in question and Truncate the T, H, and B tables for that ID Fred From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Cecil, Ken Sent: Thursday, January 09, 2014 2:58 PM To: arslist@ARSLIST.ORG Subject: Cleaning up forms before migration ** We have some backend forms with large amounts of data that we don’t care about and would like to delete before doing a data migration. For example FB:History has over 160 million records. What is the best way to go about deleting data out of the forms that have gotten away from us. I know we should have set up escalations or archiving to prevent this. Obviously deleting them through search and delete is out of the question. If I set up an escalation to do it I think it would kill performance or take forever. How do you guys go about it. Risky SQL? Thanks, Ken Cecil _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
