Re: WWRUG12 Doug Mueller and Kia Benhia Keynote
What I heard HTML5??? Something is changing Jose Huerta theremedyforit.com El 17/10/2012, a las 19:33, Doug Blair d...@blairing.com escribió: Hi! Kia is an engaging speaker and well... you should have been here. Here's something: talk SMACK to your customers! Social, Mobile, Analytics, Cloud, Knowledge. Those the areas in which computing in general, and applications in particular, will evolve over the next few years. Embrace Genius Bar and Bring your own device. You should be able to schedule an appointment with IT, just as you would with a barber or a mechanic or physician. End users are much more tech-savvy than just a few years ago. Consumerize the front end, manage the applications in the middle, industrialize the back end. Innovations at BMC are NOT an accident. Here's Doug Mueller. I notice a new title on Doug's slide: Corporate Architect. Nice! The world of IT is changing and we NEED to adapt to it. Not just running the machinery, no longer just providing the services, but actively becoming a partner with the business or enterprise. What you DO is IT, but your JOB is better banking or retail or manufacturing. Too much of IT is focused on the tools rather than on delivering the product of the company or organization. Doug has admitted he does not have a smart phone. His phone is used for (wait for it) phone calls! Attention span of a teenager is 140 characters. This fundamentally changes the way you must interact. Decision support not Reporting. Data != information. The same data means different information to different people. More and more often what IT does is one source of many, rather than a single channel to deliver a service. How do we get the IT out of ITIL? Why is it not BPIL? Doug also gave us some insight into areas of improvement in coming releases. New features will not be written using Flash - HTML5 instead. More normalized data. More single source of truth. More emphasis on mobile clients and consumer interface. There's more, but we cannot tell you about it (Seriously). Very cool. You had to be here Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Reasons for Assigned and In Progress Statuses
Hi sorry for the delay.
My recommendation is to change the filter adding the status where you added the
status reasons to the list of exceptions. I mean, add:
AND ('Status' != Assigned)
To the qualification.
If you don't want to edit the OOTB filter, then you can add two filters using a
jumping technique. Locate a z1d_char field the is free at this execution order.
You can select the field a look the relationships to see which filters use
them. check the z1d char20, for instance
And the add a filter just before this, if status is assigned and status reason
is not null then copy the status reason to the z chart else set the Z char to
null
And just after the ootb filter another filter
If z char is not null then copy the z char to both the status reason and z
status reason.
Jose Huerta
theremedyforit.com
El 10/10/2012, a las 20:02, Cecil, Ken kce...@hubbell.com escribió:
**
Thank you for your response Swanand.
It is not custom workflow that is resetting the status reason to null. It is
an OOB filter related to release SLA and OLA hold.
The filter is HPD:INC:ClearStatusReason_210
Qualifications:
('Status' != Pending) AND ('Status' != Resolved) AND ('Status' !=
Closed) AND ('Status' != Cancelled) AND ('Status_Reason' != $NULL$)
Actions:
‘OLA Hold’ = “NO”
‘z1D_Status_Reason’ = $NULL$
‘SLA Hold’ = “NO”
‘Status_Reason’ = $NULL$
So you see it is only when Assigned or in Progress. I am wondering if I just
have it set SLA and OLA Hold to No if that will be safe. I don’t want to
screw up the SLA’s. I’ll have to do some more testing. Anyone else run across
this?
Ken.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of swanand deshpande
Sent: Tuesday, October 09, 2012 5:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status Reasons for Assigned and In Progress Statuses
** Ken,
We too are doing similar type of functionality but we did not face the issue
you are facing. Hope there aren't any custom workflows you had developed
earlier causing it set to null. I would suggest you to take filter and active
link log and then check.
Hope you have flushed the midtier cache after performing the change.
Thanks,
Swanand
On Tue, Oct 9, 2012 at 3:53 PM, Cecil, Ken kce...@hubbell.com wrote:
Sean,
Thank you for your response. However, that is exactly what I did... I have
previously added Status Reasons to the Pending Status so I know you need to
add the data and modify the hidden Status_Reason field on the form.
As I had said, what is happening is that if the Status is either Assigned or
In Progress, the ' z1D_Status_Reason' and 'Status_Reason' are getting set to
null upon save (filter).
Is there a good reason that these filters are doing this? Has anyone else
used Status Reasons for the Assigned and/or In Progress statuses?
Ken.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross)
Sent: Tuesday, October 09, 2012 4:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Status Reasons for Assigned and In Progress Statuses
Status Reason is determined from SYS:StatusReason Menu Items where 'Form
Name' = HPD:Help Desk. It is status dependent so when the Status changes
you typically need a new Status Reason for why it is in that state.
Keep in mind that the field on HPD:Help Desk is a display only field
(z1D_Status_Reason)( 100881). There is workflow that sets the underlying
Status Reason field. Not only do you have to add it to SYS:StatusReason
Menu Items but you also have to add an entry to the hidden Status Reason
(100150) field on Incidents.
Hope that helps ...
Sean
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, October 09, 2012 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Status Reasons for Assigned and In Progress Statuses
ITSM 7.6
On Incident, a customer would like to add several Status Reason menu choices
associated with the Assigned and In Progress Statuses. They intend to use is
as a sort of sub-status (for example: In Progress with a Status Reasons of
Analysis, Test, Document Prep, etc)
I have added the Status Reason menu choices and they show up properly.
However, now I see that there are filters that are clearing the field upon
save. I plan to disable or work around them.
My question is does anybody know no a good reason why I shouldn't do this...
why the Status Reason must be cleared out if the Status is either Assigned or
In Progress?
Has anybody else used the Status Reason with either of those two Statuses?
Thanks,
Ken.
**
This email and any files transmitted
Re: Configuring IMAP with SSL
Thanks! Jose Huerta theremedyforit.com El 10/10/2012, a las 11:18, Hullule, Kiran kiran_hull...@bmc.com escribió: ** Please check attached doc, it may help you as it also describes the same handshake error. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Manuel Huerta Guillén Sent: Tuesday, October 09, 2012 9:44 PM To: arslist@ARSLIST.ORG Subject: Configuring IMAP with SSL ** Hi listers, I'm trying to configure an IMAP account with SSL and I get the next error messages at AR System Email Error Log form: SEVERE 0 AR System Email Daemon Could not connect to : mail.contoso.com SEVERE 0 Mail Box sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:479) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1981) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:231) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) SEVERE 0 Program Not connected java.lang.IllegalStateException: Not connected at com.sun.mail.imap.IMAPStore.checkConnected(IMAPStore.java:1364) at com.sun.mail.imap.IMAPStore.getFolder(IMAPStore.java:1201) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2029) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:231) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:297) at java.lang.Thread.run(Unknown Source) Seems that I need to install some certification. Any idea? Jose Manuel Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Email Engine using SSL.doc ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Integrating 2 Remedy systems
I forgot to mention that because we have a lot of SLA running the submit of a new incident took several seconds, so depending on the action asked by the external server the action is performed online or offline. Offline actions, when receives are checked so all data is correct and then is marked to be processed. An escalation runs every 5 minutes to see if there are pending tasked and processes them. Before adding the off-line processing the web service ran out if time frequently. Also we had other errors at the future. For instance, to change the assignee is quick and is processed on line. So if the external system communicates the creation of a ticket and then updates the assignee before the submit action was processed, the result was an error. Finally as an identifier we used the incident number of the main system and the vendor ticket number for integrated systems. The main system is the one who first creates the ticket. Jose Huerta theremedyforit.com El 13/09/2012, a las 05:38, Karthik karthik...@gmail.com escribió: ** Thanks Jose. Regards, Karthik On 13 September 2012 03:41, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: ** I integrated a similar case using web services. I created an staging form that holds all the updates and stores all the workflow. Jose Manuel Huerta http://theremedyforit.com/ On Wed, Sep 12, 2012 at 6:32 PM, Karthik karthik...@gmail.com wrote: ** I have a requirement to integrate 2 or more remedy systems and other ticketing tools built on different technologies like Java . Scenario: Remedy servers A, B, C, D are on different versions of remedy ranging from 7.1 to 7.6. When incidents are assigned to a particular assigned group, an incident should be created on a remedy server E on 7.6. Once a ticket is created on Remedy server E, the integration should be birectional. i.e. status updates should flow through between the servers. Similar should happen even when incidents are raised and assigned on different ticketing tools built on various technologies. Assumption: - Remedy servers are DSO enabled - Other ticketing tools support web services. i.e. can expse and consume web services. Below are few approaches, i have thought of and need suggestions on these approaches or please feel free to recommend any other approaches as well: 1. Build staging forms on both soure and target systems to handle transactions. 2. Data to this staging form can be populated in following different manners: a. Integrate remedy servers using DSO and integrate with other systems using web services so that same staging form handles the transactions using same workflows I need to understand if DSO is backward compatible. say for ex: can we establish DSO between 7.1 and 7.6? b. Integrate all the systems(remedy/non remedy) using web services c. Use an orchestrator tool like BMC Atrium Orchestrator Thanks Karthik _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Integrating 2 or more remedy systems and non remedy systems
I think that it's a best practice not to install new versions of any software until the first service pack is published. This applies to ARS, and any other software. Jose Huerta theremedyforit.com El 12/09/2012, a las 22:07, pritch pri...@ptd.net escribió: just as an FYI - At a breakfast meeting a few weeks ago, a prominent BMC representative mentioned that it would be a wise decision to NOT upgrade to 8.0 until SP1 is released shortly thereafter. - Original Message - From: Carl Wilson carlbwil...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, September 12, 2012 4:00:14 PM Subject: Re: Integrating 2 or more remedy systems and non remedy systems ** Hi, the Hub and Spoke technology is designed primarily for Global overviews and to centralise request consoles from multiple systems - drilling down from the Hub takes you into the Spoke record. There are a number of applications that still run locally on the Spoke servers, including SLM/SRM, etc - so this will not help in SLM syncing as the request in-fact stay on the Spoke servers to meet data restrictions policies. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: 12 September 2012 20:49 To: arslist@ARSLIST.ORG Subject: Re: Integrating 2 or more remedy systems and non remedy systems ** That will make things much more interesting. That part is beyond my experience. I have never had the requirement to sync SLAs in a large distributed environment. In the Help Desk 6 system I referred to the time lag was surprising small (and there was an intermediate Remedy system between mine and many of the others). Of course there are a number of variables that factor into to this so maybe I was just really lucky :) Will you be in a position to upgrade to ITSM 8 when it comes out? There is a new Hub and Spoke technology that will be available that may help. (David referenced it on 3/5 to the List and it is published on a non-BMC web site so at this point I think mentioning it is fair game ( http://wwrug12.com/breakouts.html ) Continuing with what is currently available... Are you talking about all SLAs or just some? Are they things like resolved in x days or responded to in x minutes? I think the approach will depend on how many SLAs are being synced and how time sensitive they are. Is it at all possible to have a single authoritative system that attaches SLA as requests work through the system? It seems to me that there is just too much complexity trying to pass SLA data between different systems. Likewise I think it would be pretty large initiative to configure each system's SLAs exactly the same and keep them that way (to give the illusion SLA data is synced). And even then you have time inconsistencies between attached SLAs on different systems. What about SLA notifications? I don't think you would want a breached SLA to trigger a notification from each system? Just briefly thinking about this I think the best bet is to keep the SLA server centralized. You may need to propagate a few types of SLA records out to the other servers so the SLA indicators work correctly in the UI but really just for display purposes (still assuming this is BMC's ITSM). Are all of these Remedy systems identical? If they are and there is a need for a really large number of forms/records/objects to be synchronized I am wondering if a DB synchronization technology would be more appropriate? Jason _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: EXTERNAL in Filter Run-If
That argument is completely false under my point of view. It doesn't matter if you are changing the data field where the external is to be executed or say that a change in workflow is just changing db data. Using the same rationale, a java code change is just about changing a text file. The same applies to the configuration files of a server. The change is more related with risk than with the container of the code. Jose Huerta theremedyforit.com El 07/09/2012, a las 17:23, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: I have also used the argument that Remedy code is actually nothing more than DB dataso a Remedy code change isn't actually code, so can be done in the middle of a business day if needed, thus not actually violating SOXit depends on the mood of your manager as to if that argument will work or not :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, September 07, 2012 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL in Filter Run-If I could see that ;) Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn’t have deadlines, we’d stagnate. Walt Disney -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Friday, September 07, 2012 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL in Filter Run-If Paul, I once built a system that was so data driven that we virtually never needed to modify code on, and it became to the point where they started designating which of our data changes required change tickets because some of them were so powerful that they could 'take the system down'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, September 07, 2012 8:56 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL in Filter Run-If We use External for Table field and Set Field criteria for lookup of data where the Business processes tend to change a good bit, but I can see several places where I could see using it in a Run-If as well. A well tested data change is easier to implement than a code change at my company since we don't have to adhere to an IT change windows to make a data change. Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn’t have deadlines, we’d stagnate. Walt Disney -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Friday, September 07, 2012 8:20 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL in Filter Run-If Hi, That is definitely a good use for it. Best Regards - Misi, RRR AB, http://rrr.se I agree that you must avoid EXTERNAL. I only use it at filters when adding some configurable business rule and I want to give complete freedom to the user to define when to execute the rule. For instance we have a priority control at HPD:Help Desk. Check if the incidence agrees with some conditions and limits impact and urgency accordingly. At this case I added the EXTERNAL. Jose Manuel Huerta http://theremedyforit.com/ On Fri, Sep 7, 2012 at 7:02 AM, Misi Mladoniczky m...@rrr.se wrote: EXTERNAL() is r __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE
Fwd: SLM issue
I think this conversation is worth to share Jose Huerta theremedyforit.com Inicio del mensaje reenviado: De: Rajesh Nair rajesh.nair@gmail.com Fecha: 30 de agosto de 2012 08:45:02 GMT+02:00 Para: Jose Manuel Huerta Guillén arsl...@theremedyforit.com Asunto: Re: SLM issue Wow,that what i call a great info, will surely share it too other On Aug 30, 2012 4:14 AM, Jose Manuel Huerta Guillén arsl...@theremedyforit.com wrote: Wow! I forget that the developer was introduced later! Well, I've done the research: The HPD:Help Desk 'SLM Status' field is computed when a request is modified with the 'z1D Action' field set to CALCULATE_SLMDATES A lot of filter starting with the next name are the responsible to compute the value. INT:HPDSLM:INC:SLMSetTarget... z1D Action is set to this value by the next filter: INT:FNDHPD:ACT:CALCULATE_SLMDATES_500_PHPD This filter is fired at a deletion of a register of SYS:Action form. The deletion is triggered by the FND:ACT:IM1-ProcessUPDATEASSOCIATIONSTATUS escalation that checks at 3 minutes if one order is made 10 minutes ago. Finally the request at the SYS:Action is made from the SLM:Measurement form using the filters INT:HPDSLM:MeasurementStatusUpdate and INT:HPDSLM:MeasurementStatusUpdateSubmit. SUMMARIZING: When a request in HPD:HelpDesk is created it uses the standard SLM workflow to create or update an SLM:Measurement request. This creates an schedulled order at SYS:Action form. 10 minutes later, the SYS:Action form runs an escalation that deletes the request and sends modifies the original HPD:Help Desk request telling to compute the SLM Status Value. Do you have any inconvenience to share it at arslist? It would help others. Regards, Jose Manuel Huerta http://theremedyforit.com/ On Wed, Aug 29, 2012 at 7:29 PM, Rajesh Nair rajesh.nair@gmail.com wrote: can show relationship on the field ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Tables, filters and refreshing
:) Yes, but after running the round of white box testing, I discovered that my programmers where using the application-release-pending process at the end of service processing. So I think that I remain on the supported side. El viernes, 10 de agosto de 2012, Misi Mladoniczky escribió: Hi Jose, So you are using the unsupported service-database-update stuff anyway ;-) I have found it hard to control filter-table updates. Why not do a double service thing instead. That way the table would be clear each time, and a refresh would be performed. Filter 1: CALL SERVICE-MAX Start SERVICE-MAX Filter x: SET table-max End SERVICE-MAX return table-max Filter 2: CALL SERVICE-DBUPDATE Start SERVICE-DBUPDATE Database Update End SERVICE-DBUPDATE Filter 3: GOTO Filter 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I have a table in a form that is used to compute some aggregated funtion. I use it inside a loop in a guide. So I check this value several times during execution. The content of the table changes, but not the fields used at the table qualification. The strange behavior is that ARS only computes the value at the first iteration, so the value is not correct for second or next executions. To be more clear: I have a table with a qualification: 'ParentID' = $Entry ID$ Then I have a guide with the next filters: Label: Loop Filter 1: SET I use a field of the table and compute the MAX. Filter 2: CALL SERVICE I call a service that changes values at the database Filter 3: If some condition is meet GOTO Loop. Looking at the log I see that the first time Filter 1 is executed, a SELECT is sent to the database, so the MAX value is retrieved correctly. Then the service executes and I can see the SQL going to the database with INSERTS and UPDATES followed by a COMMIT WORK. So the Database is correctly updated. But next time Filter 1 is called, no SELECT to the database is done (seems that the Server has some kind of Cache and thoughts that the database hasn't changed) Well, the question: Is there any process command that forces a refresh on table on filter side? Regards, Jose Manuel Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage002.jpgimage003.jpgimage004.jpg
Re: Need to add menus to some fields on AST forms
Not 100% sure of it, but I think that class manager has nothing to do with AST forms. Class manager defines the forms of the CMDB. AST forms are join forms comming from the CMDB forms that are part of the Asset Management application. So you must change the AST form directly from the developer studio, using an overlay. There is no need to deal with the class manager. Jose Huerta theremedyforit.com El 10/08/2012, a las 18:05, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Julie, Unfortunately you cannot attach a menu to a field via workflow that doesn't already have a menu attached to it via form definition. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Julie Sellers Sent: Thursday, August 09, 2012 5:00 PM To: arslist@ARSLIST.ORG Subject: Need to add menus to some fields on AST forms ** Hi Folks...could use your help! I need a Char field w/menu attached by workflow on AST:ComputerSystem. (well actually 4 fields) The customer is upgrading from v71 to v7604 sp2. In v71, they just added menus to existing fields like 'Environment Specification' I wanted to attach the menus with Change Field actions in an Active Link; however, they are not working. (I presume this is because no menu is attached already.) So... Is there any way to avoid modifying the attribute in Class Manager to do this? If not, I'll just create new attributes; however, we are having a *DEVIL* of a time with SyncUI not working. Have had an open tkt on this w/BMC for the last several weeks! :( Suggestions? Thx, js _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 Join form Query
Hi, There are several ways to achieve this. Some of them at Remedy native but complicated, and others are a bit outside ARS. For instance: inside Remedy: Create a new option field with one possible value that means last. Create a filter at workout on submit with two actions: a Push that sets the created flag to null for all work logs of the same incident having it to last. The second action is a set flag to last. With this workflow you ensure that only the last. Omen has this flag activated. The you can add the condition flag=last to the join condition. A bit outside Remedy: Create an SQL view that only show the last value. This can be met with subqueries. Then you can create a view form that maps this SQL view. Regards, Jose Huerta theremedyforit.com El 09/08/2012, a las 17:26, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil escribió: Actually...I was talking about SQL 'joining'I haven't used the new report designer console either...I'm not sure if what I described is possible within remedy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query LJ; Sounds interesting and would work, but we don't have the newly supported BIRT report writer fully in place just yet as described in the recent white paper. We will be doing that, but need this report before it can be implemented. I'm assuming you are speaking from the Report Designer console? R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, August 09, 2012 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 Join form Query Ray, Instead of doing a join on the work log, make the column for the work log entry a separate query in the select portion, and to a select 'top 1' on the sub-query, with the proper order statements. This will give you a single work order entry in your column list, null if there aren't any at all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Thursday, August 09, 2012 8:32 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 Join form Query ** Listers Brain Test; We have an outer join form Primary = HPD:Help Desk and Secondary = HPD:WorkLog. It works fine and produces a list of open tickets with each Work Log entry for that ticket. The customer only wants to see the most recent Work Log entry and not any older ones. I have the join form sorted to put the most recent at the top, but haven't found a query that eliminates the other records... It may not be possible? Does anyone know a way to get just the first entry? R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional Profile http://www.linkedin.com/pub/1/544/598 INSONA Corporation http://www.insona.com/ 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
As I said, what defines ARSlist is not the communication interface, but its people. The quality and independence you can find here is far beyond the BMC Developer Network. El martes, 7 de agosto de 2012, Nathan Aker escribió: ** Jose, If you prefer a forum style interface, there is the BMC Developer Network already in place. https://communities.bmc.com/communities/community/bmcdn ** ** Many of us frequent both resources. Nate. ** ** *Nathan Aker* ITSM Solution Architect *McAfee, Inc.* _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage002.jpgimage004.jpgimage001.jpg
Re: OT: ARSLIST Signal-to-noise ratio
Sorry for the signature... My mobile app adds it automatically, And I don't know how to avoid it... 2012/8/7 Jose Huerta jose.hue...@sm2baleares.es As I said, what defines ARSlist is not the communication interface, but its people. The quality and independence you can find here is far beyond the BMC Developer Network. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
Just to clarify it, because seems that I didn't transmit the correct message. 1.- ARSlist is the best Remedy resource at this time. 2.- the difference between ARSlist and Developer network is not about technologies, but people. 3.- when I said about a change In the communication system, it doesn't mean that I don't accept the current system. And finally, I don't see the relationship between forums and blogs twitter. El martes, 7 de agosto de 2012, Lee Cullom escribió: I'll add in as well... I tested out BMC communities last night for the first time... just to give it a shot. I love the interface and the functionality, but it takes longer. Email is more efficient. Of course, you can go have the argument about efficiency and effectiveness, but... for my money... it's still ARSlist. I think I'm becoming a grump about social media technology these days in general. I don't need to be buried in a sea of 128 character nuggets of shallow thoughtless garbage... but... I While we're ranting... I've been playing around with ServiceNow extensively. Let me say this. It's WAY harder to customize than Remedy, it has less functionality (I know that can be appealing to some)... and the interface is simply not more attractive or more user-friendly than 7.6.4. I know that BMC Remedy gets hammered all of the time, but I've got to give Doug M. the gang their kudos. ServiceNow is like Remedy Help Desk 4.0 without the simplicity of customization. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com javascript:; Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on “View Demo” to see the product in action -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, August 07, 2012 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio I would like to chime in here. Not all companies and Government Agencies will allow access to external sites like, Nabble, Twitter, Blogs, and so on. For example, if you happen to work for some US Government Agencies, like DOD, DOE, FBI, CIA, etc., most or all these types of sites are blocked for one reason or another and you have no access period. So I find the ability to receive ARSList emails as the best method of communication between fellow ARSList colleges to share ideas, concepts, seek assistance to find answers to pressing issues, etc. I have worked for, or contracted to, some of this kinds of companies and Government Agencies over my 18+ years of working with the Action Request System and the ARSList has been a great resource for me for over the years and would hate to lose that access to such a great community of support and inspiration. Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, August 07, 2012 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio Jose, As Daniel mentioned...there have been efforts, and will continue to be efforts to move ARSList to forum (nabble anyone?), but as discussed, this IS the format for ARSList, and will likely stay that way. Many people (even yourself) utilize both the BMC Communities as well as ARSList. I find that, as you said, the list is the place with the most varied experience, and the most useful topics and responses...so I think I spend more time here than over at the communities...but I participate in both, so I would suggest participating where you want to participate, and not where you don't. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, August 06, 2012 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio ** Hi Doug, First, Before beginning exposing my opinion, I want to state that the arslist is the most value Remedy
Re: OT: ARSLIST Signal-to-noise ratio - Ranting!
Hi all, I'm starting to think that my English is not as fluent as I though. I was only suggesting on changing the email group to a professional independent forum. I'm not talking about twitters, blogs or social networks. And I'm not talking about using some social technology or some kind of shared forum website to hold arslist. I'm talking about changing the domain arslist.com to hold a forum based web site, for instance, on phpBB. http://www.phpbb.com/ This technology is at the state-of-the-art of forum technologies, and in a couple of days you can have a professional forum on-line. And you can set up notifications so at each publish you receive an email (just like BMC Developer Network) and when someone replies the email a post is published on his behalf. That means that users can maintain the interaction with the forum through email. You think that email is a better choice. OK, I accept your opinion and I will continue using ARSlist. And to end my contribution on this thread (because it seems that someone is feeling attacked): I'm not trying to feed the troll (said on my first mail on this thread), I just want to contribute. Regards, Jose Huerta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter Plugin
Solved!! The problem was in some spaces at the pluginsvr_config.xml at the folder definition of the jar files. Those space were in the original documentation, and the author (Yudi Maryanto) directly tell me where was the typo https://communities.bmc.com/communities/message/258870#258870 But, I also learned how to debug the definition of a new plugin, because I was trying to see the error on arplugin.log file, and that isn't the place where the logs are. Thanks you all, because without you I would surely spend a lot of hours looking for how to debug the error. Also, I'm creating a display only form with a service structure, so it will be easy to use the call. As soon as I'll get it running I will post it, with the def file. Regards, Jose Huerta theremedyforit.com On Mon, Aug 6, 2012 at 1:37 AM, arslist arsl...@danielbloom.ca wrote: ** That would be good, just thought others might want to go to the source to see the information. ** ** Daniel ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* August 5, 2012 4:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Filter Plugin ** ** ** My intention was to check the answer and comment it if it works. El domingo, 5 de agosto de 2012, arslist escribió: ** Apparently this started as Yudi Mariyanto posting in Communities:* **Regular Expression (Regex) AR API Filter Plug-in (v3.0)https://communities.bmc.com/communities/message/186780#186780 * If being able to do regular expressions is important to you, might be worth a read. I note that Jose did not credit the source of his added details in Communities, and then there was a reply from Yudi Mariyanto on Communities echoing what Tauf and Mark said here: ** ** snip _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: ARSLIST Signal-to-noise ratio
Hi Doug, First, Before beginning exposing my opinion, I want to state that the arslist is the most value Remedy resource for me at this time. Also, that the next is only my opinion and a constructive critic. I'm new to this community and I will try to do my best to follow the rules. Said this, I think that maybe Arslist is not on the best communication format available for sharing the knowledge. A community of 50 or 100 experts can be hold as an email group, but when the numbers go higher I think that web-based forums fit better for the purpose. Arslist is based on mail, and people apply on ARS list what they normally apply for the email. Than means the use of sophisticated signatures and include the complete reply of the previous email. You can teach people to not to do it, but it will last for a few days. This especially applies when people share their normal email account in ARSlist. I allways try to delete my corporate signature by my name and the address of my blog. But, sometimes I forget to do it, and the signature is sent. I will try to not to send it, but I surely know that sometimes I will forget and I will send it. About not including the reply: modern email software (Thunderbird, outlook, main web based like gmail, ...) organizes the emails in conversations, hiding the replied content. If you erase the copy of the original message, these software tend to fail identifying the conversation, disorganizing the mails. For me this is the highest SNR possible, since all conversations are messed. I know that this is a high load for ARSlist servers. Again it is difficult to train ARSlist users to not to do it, since they will have their email clients programmed to include the reply, because it is expected normally at e-mailing. Also, the use of formatted HTML text had became the standard nowadays. I can't change the configuration of my email client for each email. And this will surely apply for the most of the users. As I see the problem, the standard use of the e-mail is not well suited for the ARSlist, so I consider a mistake to use e-mail as the communication interface. Maybe it's time to consider moving to an independent forum. Also called ARSlist and managed by the same people who is managing ARSlist. The advantages of a forum are countless. Starting from the ability to moderate the conversations, create sticky content and organize the conversations in themes. Someone can tell: You are describing the BMC communities, ARSlist is different. No, ARSlist isn't about the communication interface, but about it's independence and people conforming it. Why do I have a independent blog when I can create it on BMC communities? Because I maintain myself independent and free. Again, please I try to help with my comment. I say it with my best intention, and I'm not trying to feed the troll. Don't matter the format ARSlist uses, I will continue to read it. Regards, Jose Huerta theremedyforit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter Plugin
My intention was to check the answer and comment it if it works.
El domingo, 5 de agosto de 2012, arslist escribió:
**
Apparently this started as Yudi Mariyanto posting in Communities:* **Regular
Expression (Regex) AR API Filter Plug-in
(v3.0)https://communities.bmc.com/communities/message/186780#186780
*
If being able to do regular expressions is important to you, might be
worth a read.
** **
I note that Jose did not credit the source of his added details in
Communities, and then there was a reply from Yudi Mariyanto on Communities
echoing what Tauf and Mark said here:
- 12.
https://communities.bmc.com/communities/message/258939#2589394-Aug-2012
5:33 AM (in
response to Jose
Huertahttps://communities.bmc.com/communities/message/258870#258870)
*Re: Regular Expression (Regex) AR API Filter Plug-in
(v3.0)https://communities.bmc.com/communities/message/258939#258939
*
Hi Jose,
first of all, your jar location file is
C:/BMCSoftware/ARSystem/pluginsvr/regexfilterapi-3.0.jar but you write it
in your pluginsvr_config.xml file as C:/BMC
Software/ARSystem/pluginsvr/regexfilterapi-3.0.jar. So, remove the space
in BMC Software.
I notice that in your pluignsvr_config.xml, you write (with space after
dot)
id.co.mii.filterplugin. SplitRegexFilterPlugin
id.co.mii.filterplugin. ExtractRegexFilterPlugin
id.co.mii.filterplugin. ReplaceRegexFilterPlugin
It must not contain any spaces. It must be
id.co.mii.filterplugin.SplitRegexFilterPlugin
id.co.mii.filterplugin.ExtractRegexFilterPlugin
id.co.mii.filterplugin.ReplaceRegexFilterPlugin
*Note:* *there are some errors in the documentation. I checked the
documentation of this plugin and it contains spaces as well. I will revise
the documentation and reupload it.*
Modify your pluginsvr_config.xml file accordingly then don't forget to
restart the arplugin.
** **
So, if any of you had already downloaded the documentation, you need to
get it again for the fix.
** **
Daniel
** **
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Tauf Chowdhury
*Sent:* August 4, 2012 5:20 AM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: Filter Plugin
** **
**
Jose,
Double check the path in the pluginsvr_config.xml and compare with your
directory structure. I just ran into an issue where the root directory was
named Ar system and the path was pointing to arsystem without the
space.
Sent from my iPhone
On Aug 4, 2012, at 5:02 AM, Jose Huerta jose.hue...@sm2baleares.es
wrote:
** Thanks for the answer Misi. I added those details on communities:
https://communities.bmc.com/communities/message/258870#258870
** **
Platform is 7.5
** **
Jose M. Huerta
Project Manager
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
image001.jpg http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
image002.jpghttp://es-es.facebook.com/pages/SM2-Baleares/158608627954
image003.jpg http://twitter.com/#!/SM2Baleares
image004.jpghttp://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
--
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario
Re: Filter Plugin
Thanks for the answer Misi. I added those details on communities: https://communities.bmc.com/communities/message/258870#258870 Platform is 7.5 Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Sat, Aug 4, 2012 at 10:48 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Start with your ar.cfg file and check that the lines added align with other plugins. Did you restart the AR Server/Plugin Server? Can you choose the plugin in Dev-Studio when you build a filter? I am not very good at Java plugins. But you might want to configure logging to see that the plugin registers OK at startup. Which version and platform are you running on? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I downloaded a Regular Expression Filter plugin: https://docs.google.com/file/d/0B-bp0VcxY-nAZTIwZmQwZTUtZGU3MC00MWVjLWFmMmYtZDdlN2ExN2VhZGVm/edit?hl=en_US I installed it following: https://docs.google.com/file/d/0B-bp0VcxY-nAZGJkNTJiN2YtNmViNC00ZTY3LTkzMmUtYzViZDMxYTcxZDVm/edit?hl=en_USpli=1 But surely I made something wrong, since when trying to use it, I get the error: The specified plug-in does not exist. : MII.ARF.REGEXVALID (ARERR 8755) I don't know where to start looking at to know what is wrong. Some could help me? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage003.jpgimage001.jpgimage004.jpg
Re: Filter Plugin
Thank you all. I have some clue about what can be the error. I'll try sunday night. I'll tell you. Thank you again. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Sat, Aug 4, 2012 at 11:19 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Jose, Double check the path in the pluginsvr_config.xml and compare with your directory structure. I just ran into an issue where the root directory was named Ar system and the path was pointing to arsystem without the space. Sent from my iPhone On Aug 4, 2012, at 5:02 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Thanks for the answer Misi. I added those details on communities: https://communities.bmc.com/communities/message/258870#258870 Platform is 7.5 Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 image001.jpg http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca image002.jpghttp://es-es.facebook.com/pages/SM2-Baleares/158608627954 image003.jpg http://twitter.com/#!/SM2Baleares image004.jpghttp://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Sat, Aug 4, 2012 at 10:48 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Start with your ar.cfg file and check that the lines added align with other plugins. Did you restart the AR Server/Plugin Server? Can you choose the plugin in Dev-Studio when you build a filter? I am not very good at Java plugins. But you might want to configure logging to see that the plugin registers OK at startup. Which version and platform are you running on? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, I downloaded a Regular Expression Filter plugin: https://docs.google.com/file/d/0B-bp0VcxY-nAZTIwZmQwZTUtZGU3MC00MWVjLWFmMmYtZDdlN2ExN2VhZGVm/edit?hl=en_US I installed it following: https://docs.google.com/file/d/0B-bp0VcxY-nAZGJkNTJiN2YtNmViNC00ZTY3LTkzMmUtYzViZDMxYTcxZDVm/edit?hl=en_USpli=1 But surely I made something wrong, since when trying to use it, I get the error: The specified plug-in does not exist. : MII.ARF.REGEXVALID (ARERR 8755) I don't know where to start looking at to know what is wrong. Some could help me? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario
Problem processing incoming mail
Hi listers, I created a filter on AR System Email Messages form as the next: Execution: Enabled, Submit, 900 Qualification: None ACTIONS: PUSH: New request to form AAA:Email with the subject and plain text body. If I create a request on this form, the request at AAA:Email is created. If I receive an email, a request is created in AR System Email Messages but not on AAA:Email. What Am I doing wrong? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage002.jpgimage004.jpgimage001.jpg
Re: Introducing BMC Remedy Health Advisor utility
Wow! Great news! It has been always a difficult task! Regards, Jose Huerta theremedyforit.com Jos On Fri, Aug 3, 2012 at 4:43 AM, Mohan Panchangmath mpanch...@yahoo.comwrote: ** Thanks David! Mohan On Aug 2, 2012, at 4:44 PM, Easter, David david_eas...@bmc.com wrote: ** Ø I checked the docs but doesnt specifically mention with what version of ARS it is compatible with. ** ** Yes it does. From the documentation (Page 26): ** ** *Prerequisites* The following are required to install the Health Advisor application: […] BMC Remedy AR System Server 7.6.04 BMC Remedy IT Service Management 7.6.04 ** ** and (Page 36): ** ** The Health Advisor client monitors the AR System server from version 7.5.00 or higher, and supports all operating system versions supported by version 7.5.00 or higher. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Mohan Panchangmath *Sent:* Thursday, August 02, 2012 1:36 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Introducing BMC Remedy Health Advisor utility ** ** ** Hello David, Thanks ! Is this utility compatible with ARS 7.1? I checked the docs but doesnt specifically mention with what version of ARS it is compatible with. Thanks, Mohan ** ** *From:* Easter, David david_eas...@bmc.com *To:* arslist@ARSLIST.ORG *Sent:* Monday, July 30, 2012 7:33 PM *Subject:* ADV: Introducing BMC Remedy Health Advisor utility ** ** ** It is challenging to monitor in-house BMC Remedy Action Request System servers and an AR System based application infrastructure that is supporting critical business services. To help, BMC is making the *BMC Remedy Health Advisor *application available as an *unsupported* utility.* *** *This solution consists of:* 1. BMC Remedy Health Advisor Server Application - to be deployed on a central BMC Remedy AR Server 2. BMC Remedy Health Advisor Client Creator - used *to create* the *BMC Remedy Health Advisor Client* to be deployed on the AR System Server which needs to be monitored BMC Remedy Health Advisor application is designed to enable on-premise support personnel or a service provider offering managed services to actively monitor the different aspects of the AR System infrastructure and proactively be able to prevent the issues affecting the underlying business services. This solution enables a service provider to monitor AR System infrastructure of each instance or end-customer from one single location and also provides the ability to the end-customer to control what a service provider should monitor. *Key features of this solution are as listed below:* - Monitoring AR System Server - Monitoring AR System Server configuration - Monitoring AR System Server error log - Collecting AR System Server License Usage - Collecting AR System Server Server Statistics - Collecting Form Entry counts - Sending Alert Notification - Stopping and Starting AR System Server - Integration with BMC ITSM Incident Management application - Report generation For detailed information about the architecture, installation, creating a client or on-boarding a customer; please refer to the available documentation. BMC has taken commercially reasonable efforts to ensure the quality of this solution and has tested for reasonable period before making this available for wider consumption as an unsupported application. As an *unsupported *utility, best effort will be provided via the BMC Communities to address questions or issues regarding the utility. *BMC Support will not accept issues regarding this utility*. We are looking forward for your comments and suggestions about this utility. Feedback will be used to influence future versions of the BMC Health Advisor as well as potentially drive this functionality into supported solutions. *To download BMC Remedy Health Advisorhttps://communities.bmc.com/communities/docs/DOC-20770please visit the BMC Communities. *You will need a BMC Communities account to access the document and utility. A BMC Communities account does not require a Support ID or maintenance contact with BMC, however, and is available at no charge. -David J. Easter Manager of Product Management, AR
Re: Problem processing incoming mail
Any idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. 2012/8/3 Jose Huerta jose.hue...@sm2baleares.es Hi listers, I created a filter on AR System Email Messages form as the next: Execution: Enabled, Submit, 900 Qualification: None ACTIONS: PUSH: New request to form AAA:Email with the subject and plain text body. If I create a request on this form, the request at AAA:Email is created. If I receive an email, a request is created in AR System Email Messages but not on AAA:Email. What Am I doing wrong? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage004.jpgimage004.jpgimage003.jpgimage003.jpgimage001.jpgimage002.jpgimage001.jpg
Re: Problem processing incoming mail
Solved. Deleted and created the filter again. Don't know what was
happening, but it is solved.
At logs the API call for creating the message existed, but the filter
didn't appear. Just like if it didn't exist.
Thank you for your help.
El viernes, 3 de agosto de 2012, Joe Martin D'Souza escribió:
**
I think Mac means in the Push Fields If condition, which I would do too as
you do not want it to process outgoing messages when and if you get the
filter working. It’s the absence of that condition anyways that may be
causing it to fail.. It must be qualifying to false doing the If Multiple
Request match part..
Joe
*From:* Mac Rhoades javascript:_e({}, 'cvml',
'cmrho...@rockwellcollins.com');
*Sent:* Friday, August 03, 2012 8:09 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: Problem processing incoming mail
** Jose,
Try a Run If qualification of 'Message Type' = Incoming
*Mac Rhoades* / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364 *
**cmrho...@rockwellcollins.com* javascript:_e({}, 'cvml',
'cmrho...@rockwellcollins.com');*
**www.rockwellcollins.com* http://www.rockwellcollins.com/
From:Jose Huerta jose.hue...@sm2baleares.es javascript:_e({},
'cvml', 'jose.hue...@sm2baleares.es');
To:arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
Date:08/03/2012 02:22 AM
Subject:Problem processing incoming mail
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');
--
** Hi listers,
I created a filter on AR System Email Messages form as the next:
Execution: Enabled, Submit, 900
Qualification: None
ACTIONS:
PUSH: New request to form AAA:Email with the subject and plain text body.
If I create a request on this form, the request at AAA:Email is created.
If I receive an email, a request is created in AR System Email Messages but
not on AAA:Email.
What Am I doing wrong?
Regards, Jose M. Huerta
Project Manager
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
--
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
image003.jpgimage002.jpgimage001.jpgimage004.jpg
Re: Problem processing incoming mail
Yes, of course!
But in my desperation of trying to trigger the filter i set all
qualifications void. Now it's working as expected and I select only
incomming messages from a particular mailbox and a
particular incoming address.
Regards,
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
On Fri, Aug 3, 2012 at 8:57 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
You would still be better off with the Push Field If qualification to
prevent outgoing messages to be pushed as well.. It would be cleaner unless
you do intend the outgoing messages to create a record as well..
Joe
*From:* Jose Huerta jose.hue...@sm2baleares.es
*Sent:* Friday, August 03, 2012 2:54 PM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Problem processing incoming mail
** Solved. Deleted and created the filter again. Don't know what was
happening, but it is solved.
At logs the API call for creating the message existed, but the filter
didn't appear. Just like if it didn't exist.
Thank you for your help.
El viernes, 3 de agosto de 2012, Joe Martin D'Souza escribió:
**
I think Mac means in the Push Fields If condition, which I would do too
as you do not want it to process outgoing messages when and if you get the
filter working. It’s the absence of that condition anyways that may be
causing it to fail.. It must be qualifying to false doing the If Multiple
Request match part..
Joe
*From:* Mac Rhoades
*Sent:* Friday, August 03, 2012 8:09 AM
*Newsgroups:* public.remedy.arsystem.general
*To:* javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');
*Subject:* Re: Problem processing incoming mail
** Jose,
Try a Run If qualification of 'Message Type' = Incoming
*Mac Rhoades* / Sr Programmer/Analyst-Specialized Systems / Service
Management
MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA
Phone: 678-252-4364 / VPN: 252-4364 *
**cmrho...@rockwellcollins.com**
**www.rockwellcollins.com* http://www.rockwellcollins.com/
From:Jose Huerta javascript:_e({}, 'cvml',
'jose.hue...@sm2baleares.es');
To:javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');
Date:08/03/2012 02:22 AM
Subject:Problem processing incoming mail
Sent by:Action Request System discussion list(ARSList)
javascript:_e({},
'cvml', 'arslist@ARSLIST.ORG');
--
** Hi listers,
I created a filter on AR System Email Messages form as the next:
Execution: Enabled, Submit, 900
Qualification: None
ACTIONS:
PUSH: New request to form AAA:Email with the subject and plain text body.
If I create a request on this form, the request at AAA:Email is created.
If I receive an email, a request is created in AR System Email Messages but
not on AAA:Email.
What Am I doing wrong?
Regards, Jose M. Huerta
Project Manager
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
--
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de
Filter Plugin
Hi, I downloaded a Regular Expression Filter plugin: https://docs.google.com/file/d/0B-bp0VcxY-nAZTIwZmQwZTUtZGU3MC00MWVjLWFmMmYtZDdlN2ExN2VhZGVm/edit?hl=en_US I installed it following: https://docs.google.com/file/d/0B-bp0VcxY-nAZGJkNTJiN2YtNmViNC00ZTY3LTkzMmUtYzViZDMxYTcxZDVm/edit?hl=en_USpli=1 But surely I made something wrong, since when trying to use it, I get the error: The specified plug-in does not exist. : MII.ARF.REGEXVALID (ARERR 8755) I don't know where to start looking at to know what is wrong. Some could help me? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage003.jpgimage004.jpgimage001.jpg
Re: [EXTERNAL] ITSM 7.6.04 Incident Templates
We customized the template form and the look for template form in the next
way. The example is with 7.5, but I thing that this part is not changed on
7.6.04.
First we added a flag at the template form (HPD:Template) that says:
Available globally. (the screenshots are in spanish)
[image: Inline image 1]
Then we changed the workflow of the look for template form
(HPD:TemplateSPGLookUp) so it shows templates of that group plus all
templates marked with the global mark. This step was a bit tricky, since is
not straightforward to do the join for this case. What we did is the next:
1.- On Form properties of HPD:TemplateSPGLookUp we made it an outer join,
so templates without any group are shown. Also the Join is changed
to: ($HPD Template ID$ = 'Request ID01') AND ($GlobalAvailable$ != $NULL$)
That makes that any form marked with globally available is considered as
not related, so it is included once at the results, but without any group.
2.- We added the $GlobalAvailable$ field to the join form
HPD:TemplateSPGLookUp.
3.- We customized active links:
HPD:HTU:TemplateBuildQual_050_Tier1
HPD:HTU:TemplateBuildQual_055_Tier2
HPD:HTU:TemplateBuildQual_060_Tier3
So that the External Qualification is an OR between the correspondence to
the group, or the field GlobalAvailable. Like:
('Template Name' LIKE $z1D Char10$) AND ('Template Category Tier 1' =
$z1D_TemplateCatTier1$) AND (( 'Support Group ID 2' = $z1D Support Group
ID$) OR ('GlobalAvailable' = 0)) AND ('Status Template' = 1)
The problem of creating new support groups that are not really support
groups is the added noise in the system. In the past we added support
groups for permissions, approvals and other stuff that today are just noise
for support group menus.
Hope it helps!
Regards,
Jose Huerta
http://theremedyforit.com/
On Wed, Aug 1, 2012 at 1:15 AM, Stroud, Natalie K nkst...@sandia.govwrote:
**
Claire:
** **
How long have you been live with 7.6.04? Tomorrow marks 1 year to the day
for us.
** **
I know there are a lot of things our users still hate, and not everything
is because 7.6.04 is different from what they were used to.
** **
Natalie
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
*Sent:* Tuesday, July 31, 2012 11:01 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] ITSM 7.6.04 Incident Templates
** **
**
That is dangerous Natalie! My imagination can be pretty wild!
I am going to go the old (for Jason Miller) ITSM 6.3 (snicker) route and
just create a button. Much easier and I know it will work the way I
want/need it to work. My users are used to a button with a picture of a
Pager on it. It will make them happy to see a small piece of the old
system on the new system they all hate with a passion!
Thank you all for your input.
Claire
-Original Message-
From: Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Stroud,
Natalie K
Sent: Tuesday, July 31, 2012 11:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] ITSM 7.6.04 Incident Templates
Claire:
I don't know of a way to do what you're asking with regard to the
templates, short of adding all your users to a common group and making the
template available to that group. However, if you have as many ITSM users
at your site as we do, that would be even more painful than adding all your
groups to the template!
Seems to me like you might do better to create a customized button that
uses either email or a web service to submit your tickets, though I can't
say offhand that I've ever seen something like that done from within ITSM
at our site - all the instances I'm familiar with where we've done that
were outside of Remedy. Maybe some of the other developers can speak a
little more intelligently to that point?
We also use Kinetic Data's Kinetic Request product for submitting ITSM
tickets via web form at our site. We offer to set up a Kinetic Service
Request for all of the new groups that want to come onboard and use ITSM,
and a large number of those forms get added to our Service Catalog. Not
all have the need for a Kinetic form, but for the most part, it works
great. We have a handful of Remedy support groups in ITSM, and our form
submits to the appropriate team based on what application the user's
question is regarding (which they pick from a dropdown and corresponds to a
Product in our Product Catalog). But you can pretty much design the forms
however you want - radiobuttons for common issues that always set a
particular Summary, dropdowns for Impact and Urgency (or, alternately
always hard code them behind the scenes to the same thing), other standard
controls for asking a bunch of detailed questions about whatever the
request is that get
Configuring companies and multi-tenancy
I have an special case, and I know that there are a lot of solutions. But I want to hear from you, experts, what's your opinion. Here's the case: A public administration has 10 divisions (Transport, Healthcare, Security, Employment, ...) The IT service is organized in two tiers. First there is a list of corporate services, that all divisions receive. Second, each division has it's own set of proprietary services. The Service Desk is divided in divisions, so each division has it's own service desk. support groups for corporate services attend incidents from all service desks. A lot of services are provided by external companies, totally integrated in the structure, where the external employees work in-house. Each couple of years the provider can change, being another company the one that provides the same service. This is transparent for the rest of the organization. Each division has it's own set of management. Well, How would you map the companies? My first approach was to have a company for each division, since it is desirable to have a security layer between divisions (Healthcare managers don't need to see about Employment). Also I created another company for corporate services, where all people working on this IT office is inside another company. The problem arises with services were people are form external companies. For instance the email. The email server are property of the public administration. Also the manager of the service is a public employee. But all technicians are from an external company that is providing the service. It is desirable that the support group would be inside the division. But also would be desirable to have these people on another company so they only see tickets assigned to them (and can¡t spy another services provided by another companies). For the e-mail service case: SOLUTION A: All external people are integrated inside the company IT Office and the support group is IT Office/Corporate Services/Email. PROBLEM: Those people can see every corporate ticket. SOLUTION B: All external people are inside a new company with its own name Lilonti. But the support group is IT Office/Corporate SErvice/Email. PROBLEM: If I don't provide access to the IT Office company the Lilonti people can't access tickets assigned to them. SOLUTION C: All external people are inside a new company with its own name Lilonti. The support group is created inside this company Lilontly/Corporate Service/Email. PROBLEM: If the provider changes, we need to change all assigment rules, templates, etc. Because the support group changed. Any Idea? What would you do? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage003.jpgimage002.jpgimage001.jpg
Re: Configuring companies and multi-tenancy
He, he.. Well, I'm talking of a regional government of a province with a population of half a million people. And, It isn't USA. Regards, Jose On Thu, Aug 2, 2012 at 12:15 AM, Goodall, Andrew C ago...@jcp.com wrote: ** Now I know where all our tax money is going J - not a surprise! ** ** Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] *On Behalf Of *Jose Huerta *Sent:* Wednesday, August 01, 2012 4:58 PM *To:* arslist@arslist.org *Subject:* Configuring companies and multi-tenancy ** ** ** I have an special case, and I know that there are a lot of solutions. But I want to hear from you, experts, what's your opinion. ** ** Here's the case: ** ** ** ** A public administration has 10 divisions (Transport, Healthcare, Security, Employment, ...) ** ** The IT service is organized in two tiers. First there is a list of corporate services, that all divisions receive. Second, each division has it's own set of proprietary services. ** ** The Service Desk is divided in divisions, so each division has it's own service desk. support groups for corporate services attend incidents from all service desks. ** ** A lot of services are provided by external companies, totally integrated in the structure, where the external employees work in-house. Each couple of years the provider can change, being another company the one that provides the same service. This is transparent for the rest of the organization. ** ** Each division has it's own set of management. ** ** Well, How would you map the companies? ** ** My first approach was to have a company for each division, since it is desirable to have a security layer between divisions (Healthcare managers don't need to see about Employment). Also I created another company for corporate services, where all people working on this IT office is inside another company. ** ** The problem arises with services were people are form external companies. For instance the email. The email server are property of the public administration. Also the manager of the service is a public employee. But all technicians are from an external company that is providing the service. It is desirable that the support group would be inside the division. But also would be desirable to have these people on another company so they only see tickets assigned to them (and can¡t spy another services provided by another companies). ** ** For the e-mail service case: SOLUTION A: ** ** All external people are integrated inside the company IT Office and the support group is IT Office/Corporate Services/Email. ** ** PROBLEM: Those people can see every corporate ticket. ** ** SOLUTION B: ** ** All external people are inside a new company with its own name Lilonti. But the support group is IT Office/Corporate SErvice/Email. ** ** PROBLEM: If I don't provide access to the IT Office company the Lilonti people can't access tickets assigned to them. ** ** SOLUTION C: ** ** All external people are inside a new company with its own name Lilonti. The support group is created inside this company Lilontly/Corporate Service/Email. ** ** PROBLEM: If the provider changes, we need to change all assigment rules, templates, etc. Because the support group changed. ** ** ** ** ** ** Any Idea? What would you do? ** ** ** ** ** ** Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby
Re: RRR|ITSM 7.6.04 Documented
Great contribution. I will link it on my blog! Do you have the same resource for older versions? Which patch is considered? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Jul 30, 2012 at 6:16 PM, Misi Mladoniczky m...@rrr.se wrote: Ooops, I guess you want the actual url as well: http://rrr.se/itsmdoc/ Best Regards - Misi, RRR AB, http://rrr.se Hi, I almost finished this before an important event in my life occurred, and I have now taken a few minutes to published it. It is still an early version, but I hope you ITSM people will enjoy it. RRR|ITSM Documented is: - a complete ARInside documentation of ITSM 7.6.04 - based on the ITSM 7.6.04 Stack Installer - DEF files - ARX files - Configuration files - ... I will add things to it later, and I am always interested in your opinions and suggestions. Have fun! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage001.jpgimage003.jpgimage002.jpg
Re: Congrats to Misi
Only SLA Manager?!? Don't lie to yourself. She is currently the manager for everything! Regards, Jose Huerta On Mon, Jul 30, 2012 at 11:32 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guess that the little girl is definitely the VIP, and Susanne has annexed many of the other roles, particularly in the SLA Manager category. I find myself mostly running around doing various 2:nd line support tasks with ever changing service targets. There is also communication issues with the end customer at times, which complicates things. I am trying to structure the knowledge database whenever I get a few minutes off, but the service catalogue seems to change so fast that I never quite seem to catch up ;-) In any event, thank you all for the good wishes! I hope to see you all at WWRUG12, where I will be giving you updates on my progress, as well as a couple of presentations that just got accepted :-) Best Regards - Misi, RRR AB, http://rrr.se Yeah VIP sounds more like a better role! And give them unlimited reporting access so they report back to you on every report you want them to :-) Joe From: Jason Miller Sent: Friday, July 27, 2012 3:52 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi ** I don't know. I am sure not giving my kids the Admin role any time soon (they may think they are Admin). Maybe flag her as VIP instead? On Fri, Jul 27, 2012 at 12:36 PM, Joe Martin D'Souza jdso...@shyle.net wrote: ** That is funny :) Don’t forget to add her to the Admin role as everything will probably revolve around her for the next ... hmm 18 years.. Joe From: Jason Miller Sent: Friday, July 27, 2012 10:54 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Congrats to Misi ** Congratulations! Don't forget to add her to CTM:People. Jason On Jul 27, 2012 7:39 AM, Rick Cook remedyr...@gmail.com wrote: ** A new birth is God's reminder that he hasn't given up on humanity. I am sure your new gift will bring much joy. Rick On Jul 27, 2012 10:34 AM, Susan Palmer suzanpal...@gmail.com wrote: ** What a great day Misi Congratulations !!! Best to your wife and new daughter! Susan On Fri, Jul 27, 2012 at 8:56 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Congratulations Misi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, July 27, 2012 2:40 AM To: arslist@ARSLIST.ORG Subject: Congrats to Misi Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Congrats to Misi
Congratulations!! Who will be the new MVP on arslist? Misi's level will surely go down! :) On Fri, Jul 27, 2012 at 10:04 AM, Rod Harris r...@smapps.com.au wrote: ** Congratulations to Misi and his family, Great news to hear why Misi has been a little bit quiet lately. No doubt he has some worthy distractions from Remedy and the RRR world. On 27 July 2012 15:39, Carl Wilson carlbwil...@gmail.com wrote: Hi, I would just like to congratulate Misi on the birth of his daughter, he informs me mother and daughter are doing well. She arrived on Friday and was 3.7 kilos and 49 cm. Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC support = Apple store guys?
When you discuss some issue with support people do you feel that you know more about the product than the support staff? I have the same sensation on myself that when going to the Apple Store and making questions to the shop assistants... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 Super Slow
This is one of the thing I don't like of version 7.6, the discontinued user tool. The fact that rebooting the mid-tier fixes the system doesn't mean that the problem is on mid-tier. When you reboot the mid-tier all user sessions at ARS are closed, and any bad situation regarding those sessions is fixed. It happened to me to have a active link endless loop (BMC bug: The typical goto 999 to end the processing, that was written 99, and the goto was at order 500). When the user got inside it, the system started to go slow. Rebooting the mid-tier solved the problem, because the active link stopped. When connecting to the server during the slow-time-frame with the user tool we demonstrate that the ARS was the slow part. So we focused to see what was happening at this part, debug of workflow and see the abnormal API activity. Regards, Jose Huerta On Sat, Jul 21, 2012 at 7:11 AM, Brian Pancia panc...@finityit.com wrote: ** Here are a few options you may want to try. These variables do depend on your architecture and may require tweaking. ** ** Java Settings ** ** -XX:+UseCompressedOops -XX:+UseConcMarkSweepGC -XX:+UseParNewGC -XX:NewRatio=3 -XX:PermSize=256m -XX:+HeapDumpOnOutOfMemoryError -XX:ErrorFile=Path\java_hs_err.log -XX:HeapDumpPath=Path -Xincgc -XX:PermSize=256m ** ** JAVA_HOME C:\Program Files\Java\jdkx.x.x JAVA_OPTS –server –Xms3072m –Xmx4096m ** ** Tomcat ** ** Connector URIEncoding=UTF-8 acceptCount=250 connectionTimeout=9 disableUploadTimeout=true enableLookups=false maxHttpHeaderSize=8192 maxKeepAliveRequests=-1 maxThreads=300 minSpareThreads=50 port=80 protocol=HTTP/1.1 redirectPort=8443/ ** ** Mid-Tier ** ** Turn off preload arsystem.cache_update_interval=86400 arsystem.formhtmljs_expiry_interval=86400 arsystem.resource_expiry_interval=86400 arsystem.pooling_max_connections_per_server=80 arsystem.log_level=Severe arsystem.ehcache.overflowToDisk=true arsystem.encache.overflowToDiskTemp=false ** ** ARS ** ** Allow-Unqual-Queries F Max-Entries-Per-Query 2000 Turn Development Cache Mode off if using FTS setup 390602 2 2 thread ** ** ** ** Brian ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Ibbi *Sent:* Friday, July 20, 2012 9:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.04 Super Slow ** ** ** I just realized that you mentioned it is consistent! Sorry for lack of attention! Watching a rare game (blue jays vs red sox and jays are actually winning!) Please have your systems team check the environment for taks/jobs scheduled during that time or any new changes to the infrastructure. ** ** Sent from my iPhone On Jul 20, 2012, at 9:05 PM, Ibbi ahmed.sa...@gmail.com wrote: It's a tricky one but here's my stab at it. I'm not saying its not possible but i think it's not the app. It could be the environment. ** ** Can you please provide: ** ** if the slowness is consistent during a particular time during the day? Is it always the case? What about Afterhours? Does the slowness also happen during Afterhours? --- key since that's how I found my issue! example: the systems team is testing a new back up system or daily network job/task of some sort. I see your on Sp3, when was SP3 applied? Or was it from a fresh install that included SP3? Sent from my iPhone On Jul 20, 2012, at 6:32 PM, Tauf Chowdhury taufc...@gmail.com wrote:*** * ** Claire, I'm going to assume that your AR servers are fine during this? In that case, and since you mentioned everything is OK when rebooting the mid-tier, it could be, like Ravi mentioned, the pre-load setting. Usually, I turn that off once the mid tier has been up for a few days. Also, you could check to see in the java settings on the mid tier, to see if you have the following garbage collection related settings enabled. This could lead to some stability for you. -XX:+UseCompressedOops -XX:+UseConcMarkSweepGC On Fri, Jul 20, 2012 at 5:33 PM, ravi rai ravira...@hotmail.com wrote:** ** ** How many App server you have and how many Mid tier serves? Running FTS and all operation on a single box might cause that as FTS is very heavy You can also check Tomcat settings related to HTTP-keep Alive , max and min memory, Heap size etc Refere 7.6 Performance tuning for BSM.pdf check your defination check interval, pre Load , Prefetch setting, caching on Mid tier might be causing it. Ravi -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com
Re: Rows selection on Chrome
I use the same configuration on a customer and we are able to do multiple selections using ctrl and mays keys... Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, Jul 20, 2012 at 11:44 PM, Andrew Fremont andrewfrem...@gmail.comwrote: ** Hi, We can select multiple rows with Firefox and Safari when holding the key Ctrl or Cmd. Any idea how to do that on Chrome. We're aware that Chrome is not a support browser at this moment, our users are using it... AR server 7.5.00 Patch 007 Mid-tier 7.01 Patch 006 SQL Oracle 10.2.0.4.0 - 64bit Windows Server 2008 R2 Thanks Andrew _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage001.jpgimage003.jpgimage002.jpg
Re: Counter
Very good one. This kind of log should be an OOTB option in ARS. I think I
will do something similar and if it worth I would share it.
El viernes, 20 de julio de 2012, Jason Miller escribió:
** We are venturing a bit off topic now... I have been doing what Jose
describes for a while now. It started with customers politicking to have
something built that they urgently need, I build it, they don't look at it
for months and then come back saying what was built for them is all wrong
and has never worked for them and they urgently need it changed.
That has morphed in to a support and statistics tool. All most all forms
are attached to one Active Link that creates a record in the tracking form.
From this my team can see if a user is accessing via WUT or MT, the client
version, etc. We have had instances where somebody reports that a
feature/function is not working for them and when we looked they were still
using the v6 WUT. We also get an idea of our busiest forms, those that can
probably be retired and are able to research if people are accessing forms
they shouldn't be (on a recent project I created a filter that disables the
account if a form that shouldn't be access is opened).
A word of caution, the form fills up fast. You'll want to make sure
regular archiving is done to keep the record count reasonable. Back to
the original question depending on how many forms you related to this AL
and the volume of records you may or many not want to do a count from this
form every time a your other form is opened.
The screen print below is a mix of my original form and one I borrowed
from a intelligent former coworker who happened to be doing the same thing
when I join his team :) (just in case he recognizes it, I don't want to
claim it all as my own)
[image: Inline image 1]
On Fri, Jul 20, 2012 at 12:42 AM, Jose Huerta
jose.hue...@sm2baleares.esjavascript:_e({}, 'cvml',
'jose.hue...@sm2baleares.es');
wrote:
** I think that it is easier and better to create a log of use.
Create a new form as Joe advised, not to store a number, but to store
each time a user accesses.
There is no need to add any field. Set the Created by to $USER$ and Short
description to .
Then your set action, would be a push action that sets the Short
description to a dummy value (it could be the name of the form/view, so you
can reuse the form to another views, as Joe suggested).
This approach is even easier to do than the counter and provides some
advantages:
1.- You can analize who and when opens the view.
2.- You can see the evolution of this number through time.
Regards,
Jose Huerta
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
--
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
image004.jpgimage001.jpgimage002.jpgimage003.jpg
Re: Flashboards and time axis
FOUND! It's a property of the flashboard. When opening the flashboard at the properties tab, there is one to set X axis as time based. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Jul 17, 2012 at 5:55 PM, Axton axton.gr...@gmail.com wrote: ** You have to use historical data to show a time series. Hivhly annoying. You can manually create the historical data by pushing your data into the fb hiatory form. On Jul 17, 2012 1:15 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Sorry for pulling up this question, but it's important to me. Thanks! On Mon, Jul 16, 2012 at 10:51 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: Hi listers, I have a requirement from a customer that we can't accomplish, but I'm sure that it is possible. I have a form with these fields, among others: - ActualDate: A date value, indicating to which date is related the request. - Value: The value to show at the graph. - IdParent: Each request is related to a partent. A parent has a set of requests for several days. - Dummy: A field that always holds the word: Payment. I want to show a trend line for one parent and see the sum of requests for each day. So I created a variable with these characteristics: Expression: Value Group By 1: ActualDate Group By 2: Dummy No summary or historical data. I created a flashboard, Line, RealTime, with this variable. I created a form with a view field holding the flashboard, and a table filed holding the parents. Each time a parent is choosen, the view field is update with a customQual parameter, restricting the flashboard to show only the related requests (IdParent = ) My problem is the next: First: I don't see the labels of the days. I mean, If I roll over a value I can see the date, but at the graph the days names are not shown. Second: Values are equidistant. For instance, If I have a register for 4/1/2012, another for 4/2/2012 and another for 4/10/2012, I see the three dots separated by the same distance. The desired behavior is to show registers from 4/1/2012 and 4/2/2012 much closer between them than from 4/10/2012. To summarize, I want the same behavior like it appears on the SLA trends on the SLM Manager console. Any Idea or help? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage002.jpgimage001.jpgimage004.jpg
Re: ITSM Assignee - Timetable
I was asked to do this 6 months ago. I do the analysis, and the customer is still considering to do it or not. The designed solution is: 1.- Create a form where you define turns by name. Each turn has an availability time frame for each day and a name. 2.- Create a form where you can assign each user to a turn at each day. A manager will update turns of their people. I planned a couple of active links to copy weeks, etc. 3.- Create a form where you define a relationship between turns and support groups. So you can have that Help Desk people has three turns and specialist has two turns with different time-table. That's the definition of the availability. All forms are designed to be multi-tenancy so a record can apply to - Global - or to a company. Now, the code. It is driven by escalations and scheduled events (see: http://theremedyforit.com/2012/01/scheduling-actions-in-bmc-remedy-action-request-system/ ) Each time an incident is modified a guide is fired that checks: 1.- If the support group has no turns defined, then exits the guide (the support group is not turn based). 2.- If there is no assignee or the status is resolved, pendent or closed exits the guide. It there is an assigne and the status is assigned or in progress, then it continues. 3.- Checks the valid turns for the support group that apply today at current time and the user is part of them. If no request is found, then the user is finishing its turn. If not, GOTO 6, the assigned user is currently in turn. 4.- Changes the status to assigned and the assigned user to null. The ticket goes again to the main queue. 5.- Exit the guide 6.- Create an schedulling event at the finishing time of the current valid turn. When an schedulling event is fired by an escalation, then perform a dummy modification on the incident, so the guide is fired. The requirement of the customer is to empty the assignee at the end of the turn, because the dispatching is manual. If dispatching is automatic, it can easily changed to assign a valid user. Regards, Jose Huerta On Wed, Jul 18, 2012 at 6:44 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Mahesh, You and I both know that training monkeys is harder than you could ever imagine it would be. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Mahesh Chandra Sent: Wednesday, July 18, 2012 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable This can be achieved by training the users to change their availability to No when they clock out from their shift. Thanks Mahesh Sent from my iPhone On Jul 17, 2012, at 7:34 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: Flashboards and time axis
Sorry for pulling up this question, but it's important to me. Thanks! On Mon, Jul 16, 2012 at 10:51 AM, Jose Huerta jose.hue...@sm2baleares.eswrote: Hi listers, I have a requirement from a customer that we can't accomplish, but I'm sure that it is possible. I have a form with these fields, among others: - ActualDate: A date value, indicating to which date is related the request. - Value: The value to show at the graph. - IdParent: Each request is related to a partent. A parent has a set of requests for several days. - Dummy: A field that always holds the word: Payment. I want to show a trend line for one parent and see the sum of requests for each day. So I created a variable with these characteristics: Expression: Value Group By 1: ActualDate Group By 2: Dummy No summary or historical data. I created a flashboard, Line, RealTime, with this variable. I created a form with a view field holding the flashboard, and a table filed holding the parents. Each time a parent is choosen, the view field is update with a customQual parameter, restricting the flashboard to show only the related requests (IdParent = ) My problem is the next: First: I don't see the labels of the days. I mean, If I roll over a value I can see the date, but at the graph the days names are not shown. Second: Values are equidistant. For instance, If I have a register for 4/1/2012, another for 4/2/2012 and another for 4/10/2012, I see the three dots separated by the same distance. The desired behavior is to show registers from 4/1/2012 and 4/2/2012 much closer between them than from 4/10/2012. To summarize, I want the same behavior like it appears on the SLA trends on the SLM Manager console. Any Idea or help? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage004.jpgimage002.jpg
Flashboards and time axis
Hi listers, I have a requirement from a customer that we can't accomplish, but I'm sure that it is possible. I have a form with these fields, among others: - ActualDate: A date value, indicating to which date is related the request. - Value: The value to show at the graph. - IdParent: Each request is related to a partent. A parent has a set of requests for several days. - Dummy: A field that always holds the word: Payment. I want to show a trend line for one parent and see the sum of requests for each day. So I created a variable with these characteristics: Expression: Value Group By 1: ActualDate Group By 2: Dummy No summary or historical data. I created a flashboard, Line, RealTime, with this variable. I created a form with a view field holding the flashboard, and a table filed holding the parents. Each time a parent is choosen, the view field is update with a customQual parameter, restricting the flashboard to show only the related requests (IdParent = ) My problem is the next: First: I don't see the labels of the days. I mean, If I roll over a value I can see the date, but at the graph the days names are not shown. Second: Values are equidistant. For instance, If I have a register for 4/1/2012, another for 4/2/2012 and another for 4/10/2012, I see the three dots separated by the same distance. The desired behavior is to show registers from 4/1/2012 and 4/2/2012 much closer between them than from 4/10/2012. To summarize, I want the same behavior like it appears on the SLA trends on the SLM Manager console. Any Idea or help? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage004.jpgimage002.jpgimage001.jpg
Requirements for developer environment
Hi, We have a development server farm based on VMware. I want to create as much as possible development environment in order to test different versions and play a little with them. The question is: What is under your opinion the minimum requirement of RAM + # Virtual cores for development, where Oracle is on a different server and All BMC server are on the same virtual machine (I mean ARS + Mid-Tier + AIE). The system will hold a maximum of two concurrent users. I currently have one dev environment with 10 GB RAM and 2 cores and performs well (only for development). But I want to minimize it in order to have more development servers at the same time (so I can choose to connect one or another without switching them off). Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage004.jpgimage002.jpgimage001.jpg
Re: Floating License Estimation - rule of thumb or formula
Hi all, Just to make it clear. All your approaches based on the experience on your own system are the best ones. My post is about guessing the cost of a new Remedy deployment without historical data. Not for buying licenses, but to be able to create a business case. Regards, Jose Huerta http://theremedyforit.com/ On Tue, Jul 10, 2012 at 6:51 PM, Shellman, David dave.shell...@te.comwrote: ** ** In our case, we can adjust who has a floating license and who has a fixed based on the historical usage during our peak hours (9 AM and 11 AM). Again it's based on record creation/modification and is tracked with a special form. Misi's license allocation process uses User logging. His process is also a good process based on historical data. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Tuesday, July 10, 2012 11:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Floating License Estimation - rule of thumb or formula ** Dave, Thanks for the feedback… -John On Tue, Jul 10, 2012 at 10:15 AM, Shellman, David dave.shell...@te.comwrote: ** ** John, It's not obvious. I think the concept is number of users assigned floating license divided by the number of floating licenses. However this is misleading. In our case we have 2532 individuals assigned floating with 107 floating licenses. However I also know that there are a number that have never logged into the system. So instead of total users we actually look at active users. We track usage of folks creating/modifying records. We consolidate this down and look at the numbers during our peak hours. Over the the last three months we have had 1110 users with floating licenses make at least one change during our peak business hours. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg *Sent:* Tuesday, July 10, 2012 9:47 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Floating License Estimation - rule of thumb or formula ** Just wondering -- I am always confused by this 5 to 1 concept. If you have 5000 defined float users - and you have 100 float licenses -- is that 50 to 1 ??? So - to go from 5 to 1 to 8 to 1 -- how are you doing that? Are you taking away full licenses - and switching people to floats? Or - are you giving more people float access who used to be Read? Sorry - if this is obvious. -John On Tue, Jul 10, 2012 at 9:26 AM, Sean O'Sullivan sean.osulli...@prudential.com wrote: Good Morning Listers, Jose, We started out by purchasing a fixed licence for most of the folks who use the system full time. This included helpdesk and operations center folks. The only ones from helpdesk or NOC who got float licenses were those who routinely worked night shift. Because we have most floats freed up during the evening. We took the rest of the users and made them float licenses. We started out with a 5 to 1 ratio. We slowly increased it over the years watching for any reports of being out of tokens. We're now up to 8 to 1 and never have any no token issues. We are thinking of increasing it more. We have a user base of about 3000 users. I think that the more users that you have to more you can afford to push your float ratio a bit. You have more cushion. Sean O'Sullivan Prudential Financial ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Floating License Estimation - rule of thumb or formula
In order to give response to this question I wrote this approach: http://theremedyforit.com/2012/07/estimating-the-required-number-of-licenses/ That was my idea for a paper for the WWRUG12. And to develop the calculator in a web application of free use. But, now I know I won't go, I publish it on my blog. Any feedback would be appreciated. Regards, Jose Huerta On Fri, Jun 29, 2012 at 10:45 PM, Mauricio M. mau.rem...@gmail.com wrote: ** I guess the first approach and easiest way to proceed is to estimate a 3:1 ratio or 5:1 ratio according to the book, maybe applying some % up, and providing with two or three scenarios. After that, more precise measurment should be done, we need to measure the actual license usage over a period of time, using any tool available in the market or custom method and adjust the count, but in order to this to happen, the application should have been previously approved and minimum licenses provisioned and management would like to know how we are estimating the floating count, with a more solid argument than the standard ratio recommended by the book, which is not general law ...if I say 100 licenses, why 100? why 80? why not 70? - I guess a raw formula could be used based on some criteria, again, it will not be perfect but certainly more accurate What do you think? 2012/6/29 Misi Mladoniczky m...@rrr.se Hi, In that case they need to spend much more money, as they have to spend according to the budget instead of their actual need. I understand that you NEED a budget, but that does not mean that you have to SPEND the whole budget. And I also understand that sales reps might have a different idea on how to proceed, as this way of doing it invariably saves the customer money... Best Regards - Misi, RRR AB, http://rrr.se I think that the problem is that he can't buy extra licenses. I mean, He needs to provide a budget to assist the decision of buying Remedy. To buy a minimum number of licenses and then increase as needed, is to make the decision without known the final TCO. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, Jun 29, 2012 at 10:55 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I would divide it into two things. One is budget, and the other thing how you actually do when you buy your licenses. Budget: 1. Look into the sky and figure out your concurrent user count 2. Do a 1:1 ratio (50% fixed 50% floating) and use that as a basis for your budget Buying licenses: 1. Buy a minimum number of licenses 2. Buy RRR|License --- ADV 3. Increase the license count on your server as dictated by RRR|License for a month or three 4. Pay BMC for the number of extra licenses that you figured out that you REALLY need This goes for new ITSM systems or custom systems, or as in your case a new custom application that rides beside an existing system. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Misi, But in your experience how do you do when it is for budgeting purposes, these are custom applications that have not been used before and they need to provision the licenses needed for the future load ... you say the only way to have a number close to reality is based only in previous usage analysis? Regards, Mauricio 2012/6/28 Misi Mladoniczky m...@rrr.se Hi, I would say that there is no rule of thumb. Even if you have historical data, you could come up with 5:1 or 1:5, all depending how your system is used. One days worth of data will give you some information, and one week will give you a very good estimate. You can even try the free version of RRR|License
Re: WWRUG12 Submission Deadline - Extended!!
Do you know of any spanish attending the WWRUG? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jul 4, 2012 at 4:43 AM, bullcreek.com bauti...@bullcreek.comwrote: Hello fellow ARSLister's and WWRUG'ers, A couple of great things have happened since my last (mid-week) blast to you (from Bangalore, India). 1. We have extended the deadline for submissions to July 9, 2012 to accommodate lots of folks on holiday and PTO. 2. We have expanded the scope of the conference to include presentations on ADDM, Analytics, and Cloud based services (Remedy as a Service). 3. We have received over 30 NEW submissions since my last email to you all two weeks ago. With that said, you have less than a week to get your topics submitted to the board for review. If you have not submitted your topic you can do so at www.wwrug.org/register (registers you for topic management, NOT the conference). If you have already submitted your topic, you should have received an email from us acknowledging your submission. I simply don't have the bandwidth to list all of the topics here. Once we have made our selections, they will be posted here and all the submitters will receive email notices of their topic's status. Looking forward to seeing you all in San Jose, CA this October. Phil Bautista http://www.wwrug.com/contact_phil.html 512-731-0304 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage003.jpgimage002.jpgimage001.jpg
Re: ADV: WWRUG paper deadline and discount extended
I tell you what are we celebrating at Spain. WE ARE THE CHAMPIONS OF EUROPE!!!. Not too many things to celebrate here... So it's good to have something!!! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, Jun 29, 2012 at 8:56 PM, Daniel Bloom danielbl...@rogers.comwrote: ** Lucky listers, BMC requested a week extension on the deadlines because they are just sending out the Email blast to all customers and putting the banner up on their web site sometime next week (we hope). Déjà vu, happened last year too. ** ** So, you now have until Monday July 9th for the current discounted rate AND to get those papers in. ** ** Phil says he has received a record number of good ones, but not some of the ones he was told to expect, So whoever you are out there, only 9 more days to procrastinate, and then get that paper in! ** ** [this seemed right for a Friday]. ** ** Happy Canada Day Weekend, and Happy 4th of July to our friends mostly to the South, and Happy whatever they are celebrating where you are. We know what that is in Italy, or Little Italy in Toronto J Once again I had to wash and retire my England shirt for two more years. ** ** Daniel _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage002.jpgimage004.jpg
Re: Floating License Estimation - rule of thumb or formula
I think that the problem is that he can't buy extra licenses. I mean, He needs to provide a budget to assist the decision of buying Remedy. To buy a minimum number of licenses and then increase as needed, is to make the decision without known the final TCO. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, Jun 29, 2012 at 10:55 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I would divide it into two things. One is budget, and the other thing how you actually do when you buy your licenses. Budget: 1. Look into the sky and figure out your concurrent user count 2. Do a 1:1 ratio (50% fixed 50% floating) and use that as a basis for your budget Buying licenses: 1. Buy a minimum number of licenses 2. Buy RRR|License --- ADV 3. Increase the license count on your server as dictated by RRR|License for a month or three 4. Pay BMC for the number of extra licenses that you figured out that you REALLY need This goes for new ITSM systems or custom systems, or as in your case a new custom application that rides beside an existing system. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Misi, But in your experience how do you do when it is for budgeting purposes, these are custom applications that have not been used before and they need to provision the licenses needed for the future load ... you say the only way to have a number close to reality is based only in previous usage analysis? Regards, Mauricio 2012/6/28 Misi Mladoniczky m...@rrr.se Hi, I would say that there is no rule of thumb. Even if you have historical data, you could come up with 5:1 or 1:5, all depending how your system is used. One days worth of data will give you some information, and one week will give you a very good estimate. You can even try the free version of RRR|License, and it will tell you the ratio that is optimum for you. You can even use the change planner in the test version, where you can put in a future number of expected users: http://rrr.se/tmp/rrrLicChangePlanner.html Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Jose, So in order to simplify a model, don´t you think you can compare this distribution to the behaviour of ocassional users logging in and updating records? because RRRLicense measures over a period of time and I do not have historical data and no window frame to measure from this present time into the future Thank you!!! Mauricio 2012/6/28 Jose Huerta jose.hue...@sm2baleares.es ** Erlang formulas assume Poisson distribution. Your team won't be distributed in any computable wat. So I recommend you to study the use. Maybe you can try the RRR|License tool. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#%21/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le
Re: How to change Service Target Colors - Remedy 7.6.03
The only way is through customization. You can read: http://theremedyforit.com/2011/12/color-highlight-table-results-from-more-than-one-field/ for further information. Regards, Jose Huerta http://theremedyforit.com/ On Thu, Jun 28, 2012 at 11:22 AM, Kali Obsum kali.ob...@macquarie.comwrote: ** Hi, ** ** Currently, the default color in the Results List (if you search for Incidents with SLAs in the Incident form) is red,green,yellow,black. Is there a way to configure/change those colors? ** ** Regards, *Kali* ** ** NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Issue in opening a display only form
Can you explain us why do you need that quantity of fields? Just curiosity. To show a lot of info? To use them as variables in code? ... Regards, Jose Huerta http://theremedyforit.com/ On Thu, Jun 28, 2012 at 8:15 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I agree with Susan. Maybe your design is a little bit flawed, and you can do this in another way? In any event, I still think you should do a Save-As on your form, and try to open the new form. Did that work? The second thing would be to delete field. That should be quick enough if you multiselect with the lasso. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I think you've probably generated some curiosity with this issue. I have data forms with maybe 600 fields and other developers often express negative opinions about that. I understand yours is a display form, but what are these fields for? That is alot of fields! Susan On Thu, Jun 28, 2012 at 8:33 AM, Sreenivas sreko...@gmail.com wrote: Thanks Misi for quick response. We are trying by deleting recently added fields but there are 500 fields added in this week. Till now it is not yet getting opened in user tool. Any other ideas please Is it really an issue if we have high number fields? We need to add more fields on this form. it may cross 5k fields also. Regars, Sreenivas On 6/28/12, Misi Mladoniczky m...@rrr.se wrote: Hi, Make a copy of the form (save as) and try that one. If it does not work, remove half the fields and try that. That is a rather high number of fields... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se . Dear All, We have 3844 fields on a display-only form. Does it cause any issue while opening a form in user tool. It is working fine in thin client however when we open the same form in thick client, window gets freezed. Any idea why it is not working in user tool. Environment: ARS Server - 7.0.1 User Tool- 7.0.1 Oracle 10g Regards, Sreenivas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Floating License Estimation - rule of thumb or formula
Erlang formulas assume Poisson distribution. Your team won't be distributed in any computable wat. So I recommend you to study the use. Maybe you can try the RRR|License tool. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Jun 28, 2012 at 9:23 PM, Mauricio M. mau.rem...@gmail.com wrote: ** Hello All, I know this is and old age question but it continues to be relevant on how you estimate the appropiate number of floating licenses that will be needed in the near future for a given application, but not taking into account any past behaviour, I mean, suppose that we do not have historical data to reference, but only an expected behaviour in regards to a total number of users, total number of tickets, etc. As a rule of thumb we might use a given proportion, 3:1 or 5:1 but how you normally manage to hold up a more solid number? I was wondering if anyone has used Erlang formulas to get a more solid number? Thank you and Regards, -Mauricio _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage001.jpgimage004.jpgimage002.jpg
Re: Next ARS version
not always reflect all the changes that have taken place. I am sure that does not give you or your customers much confidence or much ability to judge efforts required. As always, major or minor, upgrade in a test environment pretty close to your production environment with both the customisations and data quantities. As for ITSM, I would consider any release change including patches as major and requiring significant efforts. Just my 2 cents worth on the subject J Cheers Ben Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor and out Freebies Section for an ITSM 7.6.04 Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: June-26-12 21:36 To: arslist@ARSLIST.ORG Subject: Re: Next ARS version SLA's with clients are based on minor / major release levels - more time to upgrade to major releases from GA. When BMC changes it from 7.6.03 to 7.6.04 the client 9at least mine) wants to know why it's going to take so much effort to upgrade when the version number reflects only an 'incidental' release. - Original Message - From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 25, 2012 9:04:16 PM Subject: Re: Next ARS version ** What does it really matter what the number is?� The content is what matters.� We'll be told when they want us to know.� That's been the mantra since I started using Remedy in 1995, don't bother asking ...we're not telling.� On Mon, Jun 25, 2012 at 2:01 PM, Longwing, LJ CTR MDA/IC mailto: lj.longwing@mda.mil lj.longwing@mda.mil wrote: What I remember from that time is that 7.6.3 was supposed to be 8but they realigned things to internal numbering practices...and was originally supposed to include overlays...but they couldn't get it hardened before GA...so they released 7.6.3 without itand then 'shortly' later released 7.6.4 which was the 'finished product' that 7.6.3 was supposed to be... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Monday, June 25, 2012 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Next ARS version ** That�s weird.. did they call it a maintenance release? No way it wasn�t.. With the introduction of something so foreign to the ARS as the overlays, it can�t be considered a maintenance release.. It was a major release.. In my opinion, any release that changes the structure of the underlying database IS NOT a maintenance release. Changes to the DB structure, should be one of the several other criteria, that determines if a release ought to be qualified as a major release.. If they had already changed the structure of the DB in 7.6.03, and then leveraged that new structure in 7.6.04, then yes, it can be argued as a maintenance release, but I do not think this was the case. The DB structure was altered in 7.6.04 to accommodate the overlays feature, and not in 7.6.03.. Joe From: Tauf Chowdhury mailto: taufc...@gmail.com Sent: Monday, June 25, 2012 10:25 AM Newsgroups: public.remedy.arsystem.general To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Next ARS version ** Personally, I think BMC needs to redefine its versioning criteria after seeing what happened with 7.6.03 to 7.6.04. I still can't make sense of how 04 was a maintenance release. Sent from my iPhone On Jun 24, 2012, at 11:11 AM, praveen kumar mailto: prawin_ku...@hotmail.com prawin_ku...@hotmail.com wrote: � � � �** � � � �Yes..! next ARS release will be 8.0 confirmed by BMC. Loads of new features and expectations. Fingers crossed for the upcoming release. � � � �Cheers.! � � � �prawin � � � � � � � � I think it was to be 7.7, but then BMC decided there are enough new � � � � feature to call it 8.0. � � � � � � � � On 24/06/2012 12:22, Jose Huerta wrote: � � � � ** I'm a bit confused about next version. � � � � � � � � Some people told me that it will be 7.7, but others say 8.0. I'm sure � � � � that you'll have the correct answer. � � � � � � � � Regards, � � � � � � � � Jose Huerta � � � � http://theremedyforit.com/ http://theremedyforit.com
Re: AW: Filter Table Refresh differ if Admin User...
Have you tried to catch the SQL sentence at the database side?
One month ago I saw one SQL sentence at the log that was different to the
one received by Oracle (it involved a shared workflow with a missing field).
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
On Wed, Jun 27, 2012 at 4:19 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
Now I have another problem with almost the same workflow. It does not work
even though I run it as an admin.
I can see the SQL-code executing in the SQL-log within my filter.
But the COLMAX($ColSelectionValue$) returns empty, even though the single
match contains a value.
I have done the exact same things manually in Remedy User with a
table-field-refresh. The SQL code is identical, and I get exactly one
hit...
Anyone else seen strange behaviour like this?
This is from the API/FLTR log:
...
FLTR Filter Level:1 Number Of Filters:11 Checking MOB:NT/svc-132 Cell
Set Cellkategori (132)
FLTR -- Passed -- perform actions
FLTR 0: Set Fields
SQL SELECT T370.C1,C536870913,C536871068 FROM T370 WHERE
((T370.C8 = '738122') AND (T370.C536870958 = 'DK') AND
(T370.C536871068 = 1) AND (NOT (('F2925' LIKE '[^ ]%')) OR
(T370.C536870913 = 'F2925'))) ORDER BY 1 ASC
SQL OK
FLTR Cellkat (600043039) =
FLTR Filter Level:1 Number Of Filters:12 Checking MOB:NT/svc-141
Ownership Start (141)
...
This is the SQL code from my manual Remedy User table refresh. It is
identical:
API +GLEWF ARGetListEntryWithFields -- schema MOB:ÄomfJoinCell from
Remedy User (protocol 18) at IP address 10.20.7.167
SQL SELECT T370.C1,C536870913,C536871068 FROM T370 WHERE
((T370.C8 = '738122') AND (T370.C536870958 = 'DK') AND
(T370.C536871068 = 1) AND (NOT (('F2925' LIKE '[^ ]%')) OR
(T370.C536870913 = 'F2925'))) ORDER BY 1 ASC
API -GLEWFOK
One record was returned with a value in the column I was interested in.
Note that all testing was performed as an Admin user.
Best Regards - Misi, RRR AB, http://rrr.se
Hi,
Very interesting. I wonder about the reasons for this design...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se
.
Hi,
Some years ago I had a similar problem in ARS 7.1. The answer was:
works
as designed and they created a defect to correct the manuals. But I
never
verified if BMC modified their manuals.
SW00301166 -- Doc bug: Server Side Table loop requires access
permission
on supporting table form REF ARS 7.1 Worfklow Objects Pg15
KR Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] Im Auftrag von Misi Mladoniczky
Gesendet: Mittwoch, 20. Juni 2012 19:51
An: arslist@ARSLIST.ORG
Betreff: Re: Filter Table Refresh differ if Admin User...
Hi,
I missed this feature too... I usually read the release notes quite
thoroughly, but I did not see this. Which version was it introduced?
RRR|Log does not strip out anything from the logged lines, but in this
case I checked the setting for Data Access - Get Data As, and it is set
to System, not User. So it seems like this is actually a bug then...
AR System 7.6.04 SP2.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.
Fred,
That is an interesting feature I didn't know existed
Misi,
A few choice notes from the workflow guide, page 303
Workflow Functions
In addition to the Set Fields, Push Fields, and Call Guide actions,
Re: Next ARS version
/ www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor and out Freebies Section for an ITSM 7.6.04 Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: June-26-12 21:36 To: arslist@ARSLIST.ORG Subject: Re: Next ARS version SLA's with clients are based on minor / major release levels - more time to upgrade to major releases from GA. When BMC changes it from 7.6.03 to 7.6.04 the client 9at least mine) wants to know why it's going to take so much effort to upgrade when the version number reflects only an 'incidental' release. - Original Message - From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, June 25, 2012 9:04:16 PM Subject: Re: Next ARS version ** What does it really matter what the number is?� The content is what matters.� We'll be told when they want us to know.� That's been the mantra since I started using Remedy in 1995, don't bother asking ...we're not telling.� On Mon, Jun 25, 2012 at 2:01 PM, Longwing, LJ CTR MDA/IC mailto: lj.longwing@mda.mil lj.longwing@mda.mil wrote: What I remember from that time is that 7.6.3 was supposed to be 8but they realigned things to internal numbering practices...and was originally supposed to include overlays...but they couldn't get it hardened before GA...so they released 7.6.3 without itand then 'shortly' later released 7.6.4 which was the 'finished product' that 7.6.3 was supposed to be... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Joe Martin D'Souza Sent: Monday, June 25, 2012 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Next ARS version ** That�s weird.. did they call it a maintenance release? No way it wasn�t.. With the introduction of something so foreign to the ARS as the overlays, it can�t be considered a maintenance release.. It was a major release.. In my opinion, any release that changes the structure of the underlying database IS NOT a maintenance release. Changes to the DB structure, should be one of the several other criteria, that determines if a release ought to be qualified as a major release.. If they had already changed the structure of the DB in 7.6.03, and then leveraged that new structure in 7.6.04, then yes, it can be argued as a maintenance release, but I do not think this was the case. The DB structure was altered in 7.6.04 to accommodate the overlays feature, and not in 7.6.03.. Joe From: Tauf Chowdhury mailto: taufc...@gmail.com Sent: Monday, June 25, 2012 10:25 AM Newsgroups: public.remedy.arsystem.general To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Next ARS version ** Personally, I think BMC needs to redefine its versioning criteria after seeing what happened with 7.6.03 to 7.6.04. I still can't make sense of how 04 was a maintenance release. Sent from my iPhone On Jun 24, 2012, at 11:11 AM, praveen kumar mailto: prawin_ku...@hotmail.com prawin_ku...@hotmail.com wrote: � � � �** � � � �Yes..! next ARS release will be 8.0 confirmed by BMC. Loads of new features and expectations. Fingers crossed for the upcoming release. � � � �Cheers.! � � � �prawin � � � � � � � � I think it was to be 7.7, but then BMC decided there are enough new � � � � feature to call it 8.0. � � � � � � � � On 24/06/2012 12:22, Jose Huerta wrote: � � � � ** I'm a bit confused about next version. � � � � � � � � Some people told me that it will be 7.7, but others say 8.0. I'm sure � � � � that you'll have the correct answer. � � � � � � � � Regards, � � � � � � � � Jose Huerta � � � � http://theremedyforit.com/ http://theremedyforit.com/ � � � � _attend WWRUG12 http://www.wwrug.com www.wwrug.comARSlist: Where the Answers Are_ � � � � � � � � ___ � � � � UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org � � � � attend wwrug12 http://www.wwrug12.com www.wwrug12.comARSList: Where the Answers Are � � � �_attend WWRUG12 http://www.wwrug.com www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 http://www.wwrug.com www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org www.arslist.org attend wwrug12 http://www.wwrug12.com www.wwrug12.com ARSList: Where the Answers
An ITIL Joke
This morning, taking with some colleagues, I created a joke about ITIL. I found it very funny. So I translated and published here: http://theremedyforit.com/2012/06/five-managers-went-to-a-safari-and/ Maybe is something lost in translation. If anyone can improve the text, will be welcomed. Regards, Jose Huerta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ars 7.6.04 reconciliation - default install - build performance
The OOTB install can include example data. Those examples include flashboard variables, reconciliation rules, etc. Are you sure that your assets forms are empty? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Jun 28, 2012 at 12:57 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Just out of curiosity … Does the SQL log (or any other log for that matter) show anything processing? ** ** Fred ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Wednesday, June 27, 2012 5:16 PM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.6.04 reconciliation - default install - build performance ** ** ** I know this is a weird question, and maybe I am not very smart to ask this OOB install of the 7.6.04 has JOBs running every day, yet the reconcilation engine is using alot of CPU cycles most of the day.. against What? may I ask? and how come it takes CPU's to process nothing? 11.8% CPU for ZERO assets.. IT REALLY MAKES YOU WONDER who is writing this stuff.. code that self executes against itself (because it can?)... sounds like management I may be way off base.. I know I will get a smart'elic answer and also an Intelligent one.. but being a just a redneck, this looks like a kid using a laser on two cats, saying look ma... ** ** PID USERNAME SIZE RSS STATE PRI NICE TIME CPU PROCESS/NLWP * *** 10626 root 959M 492M cpu1 00 1:04:20 6.2% arserverd/31 * *** *11430 root 641M 609M cpu2 00 1:16:04 5.9% arcmdbd/1 *** ** *11431 root 645M 608M cpu6 00 1:16:06 5.8% arrecond/9 ** *** 11392 oracle 3434M 2614M sleep 210 0:18:47 2.5% oracle/1 8562 root 2047M 1244M sleep 590 7:31:18 1.0% java/104 11437 root 389M 124M sleep 590 0:03:32 0.5% java/39 14493 root 5312K 3832K cpu11 590 0:03:21 0.4% prstat/1 15739 root 5184K 4496K cpu12 590 0:00:57 0.2% prstat/1 11461 oracle 3434M 2610M sleep 590 0:01:37 0.1% oracle/1 11409 oracle 3434M 2609M sleep 590 0:01:40 0.1% oracle/1 11407 oracle 3434M 2610M sleep 590 0:02:19 0.1% oracle/1 11404 oracle 3433M 2608M sleep 590 0:01:02 0.1% oracle/1 11400 oracle 3433M 2608M sleep 590 0:01:02 0.1% oracle/1 11428 root 21M 4136K sleep 590 0:00:48 0.0% arsvcdsp/1 *** * 11467 oracle 3434M 2613M sleep 590 0:01:41 0.0% oracle/1 11459 oracle 3434M 2609M sleep 590 0:00:01 0.0% oracle/1 11421 oracle 3436M 2610M sleep 590 0:00:40 0.0% oracle/11 3071 oracle 3432M 2599M sleep 101- 3:40:53 0.0% oracle/1 11424 oracle 3434M 2614M sleep 590 0:00:29 0.0% oracle/1 ** ** NPROC USERNAME SWAP RSS MEMORY TIME CPU 105 root 5624M 3514M44% 44:47:24 20% ** ** -- Patrick Zandi ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage004.jpgimage002.jpg
Re: ars 7.6.04 reconciliation - default install - build performance
It should be a mainframe ;) Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Jun 28, 2012 at 1:41 AM, patrick zandi remedy...@gmail.com wrote: ** ok there is 1 test computer system.. .. that is it.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage002.jpgimage003.jpgimage004.jpg
Re: Buggy version survey
Doug,
First, the poll is to check one concept before publishing anything about
it. Second, I won't extract wrong conclusions from the poll. That is, if
the most voTed version is the last it doesn't mean that it's buggy (it is a
relative question, not absolute). Even it doesn't mean that it is the most
buggy. New developers will talk only about last versions. Also, peoples
memory is short term at many cases, so they easy forgot about old versions
and only see what is happening to them now.
In fact I though that 7.5 will be the most buggy, but current results are
not in that direction.
To summarize, as an independent writer I want to tell truth, without any
concern about if it likes or doesn't like BMC. But also I'm not a
sensationalist writer, or at least I think it. And every time I tell my
opinion through the blog, I try to make it clear: it's my opinion, not the
thruth.
El lunes, 25 de junio de 2012, Doug Blair escribió:
**
Jose,
Before we all jump on your survey, may I ask what you plan to do with the
results?
The last thing I would want to see is ad copy that says a 2012 poll of
well known Remedy programers thinks all the recent releases are buggy.
(Yes, of course there are bugs. It's software!)
If you have reason to believe the releases are buggy, I for one would love
to hear how you have addressed the issues you've encountered. I'd view that
as a positive contribution to our little ecosystem.
Doug
--
Doug Blair
+1 224-558-5462
Sent from my new iPad
Auto-corrected typos, misspellings and non-sequiturs are gratefully
attributed to Steve Jobs :-)
On Jun 24, 2012, at 6:08 AM, Jose Huerta
jose.hue...@sm2baleares.esjavascript:_e({}, 'cvml',
'jose.hue...@sm2baleares.es');
wrote:
** Hi all,
A survay about buggy versions of Remedy. Please connect to
http://www.surveymonkey.com/s/M8KH73Y and answer. It's only one question,
so it will take less than a minute.
Thanks!
Jose Huerta
http://theremedyforit.com/
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
--
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
image004.jpgimage002.jpgimage003.jpgimage001.jpg
Re: Buggy version survey
I agree. But I though that a large survey will discourage people and they
won't fill it. So I tried to make it as simple as possible.
As I said I know that the conclusion of such a poll can't be very defined.
It is just an excuse to introduce some topics on my blog. They're more
about deployment best practices, that a critic to BMC.
Finally, my intention is not to say sentences like Remedy is plenty of
bugs this is impossible to do with this survey. And if I would do, I will
be discrediting myself.
El lunes, 25 de junio de 2012, Pierson, Shawn escribió:
**
If I were to make such a survey, I’d probably come up with a range of ten
questions or less, including things like:
** **
**1) **Are you a Remedy user, a Remedy technical person, or
management?
**2) **How many years experience do you have administering or
development with Remedy?
**3) **Do you run BMC ITSM and other OOtB applications only, custom
applications only, or a mix?
**4) **What version of ARSystem are you currently on?
**5) **What version of ITSM are you currently on?
**6) **What was the best version you have worked with?
**7) **Why do you feel it was the best?
**8) **What was the worst version you have worked with?
**9) **Why do you feel it was the worst?
**10) **What could be done to improve upon the version that you are
currently on?
** **
Thanks,
** **
*Shawn Pierson *
Remedy Developer | Energy Transfer
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *arslist
*Sent:* Monday, June 25, 2012 9:28 AM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: Buggy version survey
** **
**
You also need some demographics on the responders to validate the response.
** **
IF they only have experience with 7.5 and 7.6 they will never know that
relative to version 4.0 everything else has been a cakewalk.
What if the platform makes a difference?
** **
Any data you are collecting is so subjective and limited that it is really
quite useless for virtually any purpose.
Self selecting, how do you determine that you have a big enough and random
sample?
** **
(I have always wanted to find the time to be able to compare number of
major issues in a BMC Remedy release versus Other companies
releases but that becomes quite difficult in terms of measuring apples to
apples).
** **
Daniel
** **
** **
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Logan, Kelly
*Sent:* June 25, 2012 10:10 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Buggy version survey
** **
**
I think Doug has a good point. Because of the way data like this could be
used, it wouldn’t hurt to have a statement at the beginning, something
like: This data is being collected by {state your name/company here} and
will be used for gathering information in order to help improve the BMC
Remedy product and to help BMC Remedy users. It will NOT be used in any
sales, marketing, promotion or other advertising or used as a basis for
same.
** **
** **
*Kelly Logan*, Sr. Systems Administrator (Remedy, Planview),
Private and confidential as detailed
herehttp://www.sug.com/disclaimers/default.htm#Mail.
If you cannot access hyperlink, please e-mail sender.
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
--
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
image004.jpgimage002.jpgimage001.jpgimage003.jpg
Next ARS version
I'm a bit confused about next version. Some people told me that it will be 7.7, but others say 8.0. I'm sure that you'll have the correct answer. Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: To be or not to be a BMC partner
Hola Álvaro, Jose Huerta soy yo. ¿Qué es lo que necesitas? Saludos, Jose Huerta http://theremedyforit.com/ On Wed, Jun 20, 2012 at 10:00 AM, ALVARO VALDES LOZANO aval...@caser.eswrote: ** ¿Sabes quién son estos de José Huerta? ** ** *[image: CASER Seguros]* * ALVARO VALDES LOZANO * SISTEMAS DE INFORMACION CONTROLLER DE SISTEMAS INFORMÁTICOS AVENIDA BURGOS, 109 - MADRID - 28050 Tel: 912146934 Antes de imprimir este correo electrónico piense bien si es necesario hacerlo: el medioambiente es cosa de todos. ADVERTENCIA LEGAL: Este correo electrónico, y en su caso, cualquier fichero anexo al mismo, contiene información de carácter confidencial, exclusivamente dirigida a su destinatario, salvo error u omisión involuntarios. Queda prohibida su divulgación, copia o distribución a terceros, sin la previa autorización por escrito de su remitente. En el caso de haber recibido este mensaje por error, se ruega comunique esta circunstancia mediante su reenvío a la dirección electrónica del remitente y proceda a su eliminación, así como la de cualquier documento adjunto al mismo. La Compañía ha adoptado todas las medidas a su alcance para impedir la implantación de virus informáticos en este correo y su documentación adjunta hasta el momento de su emisión, sin que asuma responsabilidad alguna por los eventuales daños o pérdidas que pueda ocasionar la recepción del mismo. *De:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *En nombre de *Support *Enviado el:* miércoles, 20 de junio de 2012 9:55 *Para:* arslist@ARSLIST.ORG *Asunto:* Re: To be or not to be a BMC partner ** ** ** I don't think John is kidding They also asked us for money (not that much, though ...) On 19/06/2012 23:52, Jose Huerta wrote: ** You're kidding me! On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Hmmm ** ** They asked us for $35,000. ** ** -John ** ** ** ** ** ** On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Back in the “dark days”… the bigblackuglybird days… they just wanted your money to become a partner… One person told me they just had to pay “P” $10K and they were a partner. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Tuesday, June 19, 2012 3:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: To be or not to be a BMC partner ** I'm no expert but I'm sure it comes down to dollars. They want to know how much you make and how much you can make for them. That, coupled with how many certified people you have and probably other financially driven factors will probably determine if you're a candidate. I suppose at the end of the day, it's business so remember that an don't take it personal. I'm sure they all appreciate your love for the product. Just my 2 cents. Sent from my iPhone On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com
Re: To be or not to be a BMC partner
Just for the record they contacted me an hour ago. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 20, 2012 at 10:47 AM, Misi Mladoniczky m...@rrr.se wrote: Hi Jose, I am not surprised. I think that BMC has been trying to drop any resellers not doing their quota for many years. I have a group of friends that has been doing full time Remedy-consulting for 10+ years, and BMC still has not seemed interested in having them as a full blown (VAR) reseller. There are other types of partnerships than reseller. For example Tech alliance if you have 3rd party products that add on to the BMC product line. In that case you more or less pay the fee to get on board. Why do you want to be a partner anyway? If it is access to product support and upgrades you are after, it might be cheaper and easier. When I started working with Remedy some 17+ years ago, the reseller where I was working got 70% of the revenue from product sales, and 30% from support and consulting. It is definitely not like that any more... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage004.jpgimage002.jpgimage001.jpg
Re: To be or not to be a BMC partner
Sorry, I though that it was a direct mail. Later I noticed that I sent it to the entire list. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 20, 2012 at 3:59 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** No speak Spanish :-) Just kidding Joe *From:* Jose Huerta jose.hue...@sm2baleares.es *Sent:* Wednesday, June 20, 2012 4:50 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: To be or not to be a BMC partner ** Hola Álvaro, Jose Huerta soy yo. ¿Qué es lo que necesitas? Saludos, Jose Huerta http://theremedyforit.com/ On Wed, Jun 20, 2012 at 10:00 AM, ALVARO VALDES LOZANO aval...@caser.eswrote: ** ¿Sabes quién son estos de José Huerta? *[image: CASER Seguros]* * ALVARO VALDES LOZANO * SISTEMAS DE INFORMACION CONTROLLER DE SISTEMAS INFORMÁTICOS AVENIDA BURGOS, 109 - MADRID - 28050 Tel: 912146934 Antes de imprimir este correo electrónico piense bien si es necesario hacerlo: el medioambiente es cosa de todos. ADVERTENCIA LEGAL: Este correo electrónico, y en su caso, cualquier fichero anexo al mismo, contiene información de carácter confidencial, exclusivamente dirigida a su destinatario, salvo error u omisión involuntarios. Queda prohibida su divulgación, copia o distribución a terceros, sin la previa autorización por escrito de su remitente. En el caso de haber recibido este mensaje por error, se ruega comunique esta circunstancia mediante su reenvío a la dirección electrónica del remitente y proceda a su eliminación, así como la de cualquier documento adjunto al mismo. La Compañía ha adoptado todas las medidas a su alcance para impedir la implantación de virus informáticos en este correo y su documentación adjunta hasta el momento de su emisión, sin que asuma responsabilidad alguna por los eventuales daños o pérdidas que pueda ocasionar la recepción del mismo. *De:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *En nombre de *Support *Enviado el:* miércoles, 20 de junio de 2012 9:55 *Para:* arslist@ARSLIST.ORG *Asunto:* Re: To be or not to be a BMC partner ** I don't think John is kidding They also asked us for money (not that much, though ...) On 19/06/2012 23:52, Jose Huerta wrote: ** You're kidding me! On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Hmmm They asked us for $35,000. -John On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Back in the “dark days”… the bigblackuglybird days… they just wanted your money to become a partner… One person told me they just had to pay “P” $10K and they were a partner. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Tuesday, June 19, 2012 3:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: To be or not to be a BMC partner ** I'm no expert but I'm sure it comes down to dollars. They want to know how much you make and how much you can make for them. That, coupled with how many certified people you have and probably other financially driven factors will probably determine if you're a candidate. I suppose at the end of the day, it's business so remember that an don't take it personal. I'm sure they all appreciate your love for the product. Just my 2 cents. Sent from my iPhone On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I
WWRUG presentation
Hi, Currently we are considering to go to WWRUG12. My question is: If I submit a paper proposal and it is accepted, can I save the fees? Or it is now too late? Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG presentation
OK! Is Acceptance based on abstract or final paper? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 20, 2012 at 5:17 PM, arslist arsl...@danielbloom.ca wrote: ** We are accepting submissions until the end of the month, go to www.wwrug12.com ** ** On the right is Latest News and under that is Call for Papers. ** ** If your paper is accepted one presenter per presentation gets in free. ** ** Given your company is planning to be a BMC partner etc. you might want to consider raising your profile with some sort of sponsorship at the conference, or a booth or kiosk. ** ** I should also remind people that the conference fee goes up as of July 1st . Costs are higher in California so the current fee is a bargain, after July 1st it is just really good value for money. ** ** Daniel ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* June 20, 2012 10:22 AM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG presentation ** ** ** Hi, ** ** Currently we are considering to go to WWRUG12. My question is: If I submit a paper proposal and it is accepted, can I save the fees? Or it is now too late? ** ** Regards, ** ** Jose Huerta http://theremedyforit.com/ ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage001.jpgimage003.jpgimage004.jpg
Re: WWRUG presentation
I used to write paper to notable conferences when doing my doctorate. So I know what are you talking about. OK. So I have a week to convince my boss to sponsor me to go to the conference in a week. If so, I'll submit an abstract. I have a couple of ideas. Regards, Jose Huerta http://theremedyforit.com/ On Wed, Jun 20, 2012 at 9:25 PM, Support supp...@arsmarts.com wrote: ** By the look of your website, you should be ok. I'm not in the jury, it's just guts feeling. Kaïs On 20/06/2012 21:19, arslist wrote: ** Both. Abstract gives you acceptance (or rejection), but if your final paper is not good or not on schedule you can still be rejected then (and yes, that does mean you would then have to pay to attend if it is then rejected). ** ** Not sure if that has happened before. IF you do a good submission you are probably capable of doing a good final paper. ** ** Daniel ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* June 20, 2012 12:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG presentation ** ** ** OK! Is Acceptance based on abstract or final paper? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#%21/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 20, 2012 at 5:17 PM, arslist arsl...@danielbloom.ca wrote:** ** ** We are accepting submissions until the end of the month, go to www.wwrug12.com On the right is Latest News and under that is Call for Papers. If your paper is accepted one presenter per presentation gets in free. Given your company is planning to be a BMC partner etc. you might want to consider raising your profile with some sort of sponsorship at the conference, or a booth or kiosk. I should also remind people that the conference fee goes up as of July 1st . Costs are higher in California so the current fee is a bargain, after July 1st it is just really good value for money. Daniel *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* June 20, 2012 10:22 AM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG presentation ** Hi, Currently we are considering to go to WWRUG12. My question is: If I submit a paper proposal and it is accepted, can I save the fees? Or it is now too late? Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy DB refresh and Business Objects
Could you list all tables in ARSystem except those starting by t, h or b? I'm suspecting that you are using the same database for ARS and BO. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 20, 2012 at 10:33 PM, patchsk vamsi...@gmail.com wrote: ** I am not an expert with the BO but recently had to self learn while trying to deploy BMC Analytics solution. I am assuming you are using BO with BMC Analytics. When BO is installed it has two options a) Installer installs a small MySQL dirby database within the BO installation to store BO related meta data. b) Use a different data base that is managed separately like if you have defined your own database to use with BO. Incase if you have used option 1, the production refresh should not impact BO at all because all the meta data is stored locally on the BO server. If you used option 2, the production refresh to dev should not impact BO if you only copied ARAdmin schema. But if your DBA moved the BO schema also from prod to dev then it makes sense that your dev BO is now pointing to prod remedy. What you can do is, launch your dev BO Designer tool and reimport the ITSM universe and just change the connection parameters and specify the dev oracle connection parameters.. That way all your dev BO reports will now get the data from your dev remedy database. On Wednesday, June 20, 2012 12:43:20 PM UTC-7, Peters, Ron wrote: ** Hi all, I’m working through a developing a process for refreshing our dev/qa environments with production data. We dumped the data from production into dev and I’ve done a lot of cleanup and re-pointing so Remedy/ITSM is working correctly. That part seems to be fine. The issue I’m having is that our BO reporting server seems to now be pointing to production. I logged into CMC as administrator yesterday and there was nothing in the environment. No reports, users, groups (other than defaults), as well as our license string. I restarted BO and Tomcat today because I again couldn’t log in and now when I log in, I see production reports that successfully ran this morning. First of all, I wasn’t expecting our BO environment to be affected by the data refresh. In any case, we had this implemented by a contractor and I’m not fully clear how BO connects to the database and where those settings are kept. Any thoughts as to where I might look? Thanks in advance, Ron _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage004.jpgimage001.jpgimage002.jpg
Re: 7.6.04 Exporting reports for import into another server
Have you tried to use RRR|chive? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 20, 2012 at 11:52 PM, George Bonner george_bon...@sra.comwrote: Ray, When you export a report to file, ARX or ARXML all the attachments get dumped into a single directory, any duplate names should be resolved automagicly but reality happens...sometimes in unexpected ways. Another option you may not have considered is to use the migrator tool to migrate the data only to a file, then you can turn around and migrate that data into another server, that way you have a single complete export. Give it a try, never know, it might work! :p ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage003.jpgimage004.jpgimage001.jpg
To be or not to be a BMC partner
Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: To be or not to be a BMC partner
You're kidding me! On Tue, Jun 19, 2012 at 11:28 PM, John Sundberg john.sundb...@kineticdata.com wrote: ** Hmmm They asked us for $35,000. -John On Tue, Jun 19, 2012 at 4:27 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Back in the “dark days”… the bigblackuglybird days… they just wanted your money to become a partner… One person told me they just had to pay “P” $10K and they were a partner. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Tuesday, June 19, 2012 3:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: To be or not to be a BMC partner ** ** ** I'm no expert but I'm sure it comes down to dollars. They want to know how much you make and how much you can make for them. That, coupled with how many certified people you have and probably other financially driven factors will probably determine if you're a candidate. I suppose at the end of the day, it's business so remember that an don't take it personal. I'm sure they all appreciate your love for the product. Just my 2 cents. Sent from my iPhone On Jun 19, 2012, at 3:39 PM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi listers, ** ** How difficult is to become a BMC partner? ** ** Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. ** ** Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. ** ** Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? ** ** Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... ** ** Regards, ** ** Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *John Sundberg* Kinetic Data, Inc. Your Business. Your Process. *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: multi-tenancy SLA
Can you provide more details? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 13, 2012 at 5:56 PM, Ahmed Sauga ahmed.sa...@gmail.com wrote: ** Hi All, I have a multi-tenancy environment and currently the SLA does not get attached when a ticket is transferred from one tenancy to the other. The requirement is basic: Attach SLA. Any feedback would be appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage002.jpgimage001.jpgimage003.jpg
Re: Development question
Very happy until reading your last sentence :)
I can't provide a development based on a bug. If someday BMC solves it,
then my development will crash.
Thanks!
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
On Wed, Jun 13, 2012 at 3:46 PM, Misi Mladoniczky m...@rrr.se wrote:
Hi,
If you walk your table, and then perform a service-call to the
details-records one at a time.
Whatever happens inside that service-call (a push-fields to the
details-record in this case), will be committed to the database before the
service-call exits.
This will then enable you to do a COLSUM(), or some such thing, on your
details-records after your table-walk has been completed.
The drawback is that the details-updates will be committed to the database
even though a later update should fail with an error...
Another drawback is that Doug Mueller has told me that if it works like
that, it is a bug, and should be fixed. But I have seen no evidence of
this being addressed in the 3 service packs released so far...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Can't use active links. The parameter can be changed from another form
using a push and active links won't be triggered.
Thanks!
El miércoles, 13 de junio de 2012, Joel Sender escribió:
**
Jose,
You might try it in stages;
**1. **An active link pushes the new Invoice value to all the
detail entries
**2. **A filter recalculates each detail’s value(s)
**3. **A second active link (higher exec order) recalculates (or
triggers filters to recalc) Invoice values from the detail entries.
HTH,
*Joel***
Joel Senderjdsen...@earthlink.net javascript:_e({}, 'cvml',
'jdsen...@earthlink.net');310.829.5552
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG
');]
*On
Behalf Of *Jose Huerta
*Sent:* Monday, June 11, 2012 5:27 AM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Development question
** **
** Hi listers,
** **
I have a question for developers. I've got a solution, but I want to
know
if there is a better option, since it doesn't satisfy me 100%.
** **
Here's the case (It's not really my case, but a simplified version of
it):
** **
I have one form: AAA:Invoices.
This form has a table field that shows related requests on
AAA:DetailLines.
** **
So each invoice in AAA:Invoices is related to several Detail Lines in
AAA:DetailLines.
** **
I have a field in AAA:Invoices that is a parameter used to compute the
value of the detail lines. I call it: InvoiceParameter.
I have a filter that when InvoiceParameter is changed, it propagates it
to
all related detail lines. When those lines are modified, they
automatically
(with filters) recalculate their value.
** **
I also have a total value field at AAA:Invoices that it is the sum of
the
detail lines. I want to keep it updated, so I thinked some options, but
concurrency makes the result going wrong.
** **
Summarizing the case: The objective is that when modifying the field
InvoiceParameter at an Invoice, it propagates to the detail lines,
recalculating its value, and returns to the invoice with the total as
the
sum of all detail lines.
** **
If I do it with a filter, the contents of the table at AAA:Invoice is
not
updated until the end of the transaction. So I can't see the new values.
And If I use parameter sending, only one of the detail lines, do
actually
change the value, the rest are lost, (beacuse concurrency).
** **
Using
Re: Development question
Can't use active links. The parameter can be changed from another form
using a push and active links won't be triggered.
Thanks!
El miércoles, 13 de junio de 2012, Joel Sender escribió:
**
Jose,
You might try it in stages;
**1. **An active link pushes the new Invoice value to all the
detail entries
**2. **A filter recalculates each detail’s value(s)
**3. **A second active link (higher exec order) recalculates (or
triggers filters to recalc) Invoice values from the detail entries.
HTH,
*Joel***
Joel Senderjdsen...@earthlink.net javascript:_e({}, 'cvml',
'jdsen...@earthlink.net');310.829.5552
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Jose Huerta
*Sent:* Monday, June 11, 2012 5:27 AM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Development question
** **
** Hi listers,
** **
I have a question for developers. I've got a solution, but I want to know
if there is a better option, since it doesn't satisfy me 100%.
** **
Here's the case (It's not really my case, but a simplified version of it):
** **
I have one form: AAA:Invoices.
This form has a table field that shows related requests on AAA:DetailLines.
** **
So each invoice in AAA:Invoices is related to several Detail Lines in
AAA:DetailLines.
** **
I have a field in AAA:Invoices that is a parameter used to compute the
value of the detail lines. I call it: InvoiceParameter.
I have a filter that when InvoiceParameter is changed, it propagates it to
all related detail lines. When those lines are modified, they automatically
(with filters) recalculate their value.
** **
I also have a total value field at AAA:Invoices that it is the sum of the
detail lines. I want to keep it updated, so I thinked some options, but
concurrency makes the result going wrong.
** **
Summarizing the case: The objective is that when modifying the field
InvoiceParameter at an Invoice, it propagates to the detail lines,
recalculating its value, and returns to the invoice with the total as the
sum of all detail lines.
** **
If I do it with a filter, the contents of the table at AAA:Invoice is not
updated until the end of the transaction. So I can't see the new values.
And If I use parameter sending, only one of the detail lines, do actually
change the value, the rest are lost, (beacuse concurrency).
** **
Using the override phase at PUSH actions, it overrides the ARS action, but
not the SQL sending, that is sent at the end.
** **
** **
My solution is to have a filter at AAA:Invoice that propagates the
InvoiceParameter to the detail lines. Then the detail lines compute the
result and make a PUSH to the Invoice marking a flag field (so no
concurrency error is possible). Then an escalation executes at every
minute on marked invoices, that computes the total.
** **
I hate using escalations for complex computations. Do you know any other
way to achieve my objective without escalations?
Jose M. Huerta
Project Manager
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
--
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2 Parc Bit
07121 Palma de Mallorca
http://es-es.facebook.com/pages/SM2-Baleares/158608627954
http://twitter.com/#!/SM2Baleares
http://www.linkedin.com/company/sm2-baleares
La información contenida en este mensaje de correo electrónico es
confidencial. La misma, es enviada con la intención de que únicamente sea
leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje
por otras personas no está autorizado, por lo que en tal caso, le rogamos
que nos lo comunique por la misma vía, se abstenga de realizar copias del
mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de
inmediato.
P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es
necesario.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
image003.jpgimage002.jpgimage001.jpgimage004.jpg
Development question
Hi listers, I have a question for developers. I've got a solution, but I want to know if there is a better option, since it doesn't satisfy me 100%. Here's the case (It's not really my case, but a simplified version of it): I have one form: AAA:Invoices. This form has a table field that shows related requests on AAA:DetailLines. So each invoice in AAA:Invoices is related to several Detail Lines in AAA:DetailLines. I have a field in AAA:Invoices that is a parameter used to compute the value of the detail lines. I call it: InvoiceParameter. I have a filter that when InvoiceParameter is changed, it propagates it to all related detail lines. When those lines are modified, they automatically (with filters) recalculate their value. I also have a total value field at AAA:Invoices that it is the sum of the detail lines. I want to keep it updated, so I thinked some options, but concurrency makes the result going wrong. Summarizing the case: The objective is that when modifying the field InvoiceParameter at an Invoice, it propagates to the detail lines, recalculating its value, and returns to the invoice with the total as the sum of all detail lines. If I do it with a filter, the contents of the table at AAA:Invoice is not updated until the end of the transaction. So I can't see the new values. And If I use parameter sending, only one of the detail lines, do actually change the value, the rest are lost, (beacuse concurrency). Using the override phase at PUSH actions, it overrides the ARS action, but not the SQL sending, that is sent at the end. My solution is to have a filter at AAA:Invoice that propagates the InvoiceParameter to the detail lines. Then the detail lines compute the result and make a PUSH to the Invoice marking a flag field (so no concurrency error is possible). Then an escalation executes at every minute on marked invoices, that computes the total. I hate using escalations for complex computations. Do you know any other way to achieve my objective without escalations? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage004.jpgimage003.jpgimage002.jpg
Re: Logo branding issue
Is it an error or a warning? Remedy forms are plenty of warnings about duplicate labels and panel size. If it is a warning, I would recommend to ignore it. Second, If it is an error, It the panel size is a display property. That means that you must check it in all views. This error comes from one of the views. The outline is related to the view, so check the outline for every view, looking for the panel. It can be out of all views, but this case wouldn't throw this kind of error, since the fields not present on any view doesn't have display properties. Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, Jun 8, 2012 at 10:00 AM, Hari Vishwakarma hsvishwaka...@gmail.comwrote: Hi All, Hope everyone doing well... Currently i am using BMC Remedy ITSM 7.6.001V suite. whenever i am trying to modify the change management console form, It is throwing me the below error messages with respect to those panel which are not at all existing on the forms: Panel Field 'z2PL_FBNav_KPI' has an initial size greater than the maximum size., 5119, CHG:Change Management Console Likewise, for other panels, such as 'z2PL_FBNav_ByRisk','z2PL_FBNav_NeedingApproval','z2PL_FBNav_OpenReleases', we are getting the same error messages. In this regard, when i checked the form properties, i didn't found this panels available in the form. Please suggest in case anyone of you gone through such issue. Thanks Regards Hari ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage004.jpgimage002.jpg
Re: Accessible menu items grayed-out in MT and MT user logging not working
Have you tried to switch on and off again? ... Sorry, it's friday! Now, seriously: 1) Does this deployment ever work correctly? 2) Have you tried to connect from the user tool and use these actions? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, Jun 8, 2012 at 7:46 AM, RemedyAdmin ddus...@aim.com wrote: Meant to say, no logging. Because the button Are gray out so you can't click for an action RemedyAdmin wrote: Yes I have tried that. This is occurring on all forms, system and custom. Test Created new form also ( thinking old code) , but same. I'm at a lost There is logging , or fiddler is not capture anything. I wonder arsystem.css could be corrupted. Jlbess wrote: Have you tried disabling those menu items for that view, saving the form, and re-enabling them? Jason On Jun 7, 2012, at 5:58 PM, RemedyAdmin ddus...@aim.com wrote: Can anyone assist? I have a open request with BMC; they are requesting going to version 7.5P8 to look at it. They have not seen this issue before. RemedyAdmin wrote: Help please, Has anyone encountered this issue, Accessible menu items grayed-out in MT and MT user logging not working (logging screen doesnot open). The main one is the SEARCHES. MT7.5P4 WebSphere 6.1 Oracle 11g ARS 7.5P4 Unix 6.1 http://old.nabble.com/file/p33976479/AfterSearchinModifyModeCapture.jpg - Dee -- View this message in context: http://old.nabble.com/Accessible-menu-items-grayed-out-in-MT-and-MT-user-logging-not-working-tp33976479p33978587.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are - Dee -- View this message in context: http://old.nabble.com/Accessible-menu-items-grayed-out-in-MT-and-MT-user-logging-not-working-tp33976479p33979685.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage004.jpgimage003.jpgimage001.jpg
Re: Remedy SRM Incident Tibco - failed to move to 'Incident Closure'
The shown status field is field id 7. The one that has a hidden value is the status reason. So I don't think that this is the problem. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 6, 2012 at 2:26 PM, arslist arsl...@danielbloom.ca wrote: ** Sounds like your integration pushed a value to Status, did you do the hidden status field (field id 7) as well? That is, there are two fields for status, both must be changed. ** ** I haven’t used the web services interface form(others get that bit of fun), but I would guess that it handles this for you. ** ** Daniel ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* June 6, 2012 8:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy SRM Incident Tibco - failed to move to 'Incident Closure' ** ** ** Hi Richard, ** ** I'm not 100% sure, but your problem probably comes because HPD:Help Desk design is mainly based on active links, that are not fired when the operation is integrated, so the phase is not update correctly form the status. ** ** May be your change must be done through the interface form (the one used for Web services) that AL code programmed as filters (not all). ** ** This is one of the main flaws of BMC developments. I always follow the three layers approarch: http://theremedyforit.com/2012/01/three-layers-programming-technique-for-bmc-remedy-ars/ Maybe I'm wrong with your issue, but I would start looking in this direction. ** ** Regards, ** ** Jose Huerta http://theremedyforit.com/ On Wed, Jun 6, 2012 at 10:05 AM, Richard Mozes richard.mo...@startrack.com.au wrote: ** Our Environment: Windows SQL 2 x App Servers and 1 x web server Using the out of the box remedy services Version 7.6.01 Hi everyone, I have a small issue with a new piece of integration I am trying to put in. We have created a process as follows: · End user can create a service request through SRM to delete an order · Upon submit the system creates an incident · Tibco watches the incident module and when conditions are met, executes the delete action · If the action is successful, then Tibco then updates the following; o Incident Status = Resolved o Status Reason = Automation o Resolution comment updated All works really well so far however I cannot work out for the life of me why the Best Practice Work Flow (see image below) still shows ‘Investigation and Diagnosis’ instead of ‘Incident Closure’. We have poured through documentation and communities and haven’t found the answer yet. Does anyone have an idea as to why the Incident will not move to Incident Closure? BTW: If I open the incident and press SAVE, it does! But the whole point of this process is to avoid any IT involvement. Thanks Richard [image: Description: Description: Description: cid:image001.png@01CD43E0.E3019740] This email is sent by Star Track Express Pty Limited or one of its related entities (collectively referred to as STARTRACK). The information contained in this email is confidential and may contain legally privileged information. Confidentiality and legal privilege are not waived or lost by reason of mistaken delivery. The content of this email is the view or opinion of the stated author and does not necessarily reflect the view or opinion of STARTRACK. If you are not the intended recipient or the person responsible for the delivery of the message to the intended recipient, any dissemination of the information is strictly prohibited. If you have received this email in error, please contact the sender by return email and delete the email and any attachments from your computer. Although STARTRACK has taken care to ensure the attachments
Re: Remedy SRM Incident Tibco - failed to move to 'Incident Closure'
TIBCO connects to the database or to the API? I assume it connects to the API. If it is true, then those fields will be updated automatically. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 6, 2012 at 2:53 PM, Nancy Tietz nti...@umich.edu wrote: ** Is Tibco updating the ‘Last Modified By’ and ‘Last Modified Date’ fields? Also, look for “GO TO 1000” actions in workflow… I’ve had trouble with those before… J *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Wednesday, June 06, 2012 8:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy SRM Incident Tibco - failed to move to 'Incident Closure' ** The shown status field is field id 7. The one that has a hidden value is the status reason. So I don't think that this is the problem. Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 6, 2012 at 2:26 PM, arslist arsl...@danielbloom.ca wrote: ** Sounds like your integration pushed a value to Status, did you do the hidden status field (field id 7) as well? That is, there are two fields for status, both must be changed. I haven’t used the web services interface form(others get that bit of fun), but I would guess that it handles this for you. Daniel *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* June 6, 2012 8:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy SRM Incident Tibco - failed to move to 'Incident Closure' ** Hi Richard, I'm not 100% sure, but your problem probably comes because HPD:Help Desk design is mainly based on active links, that are not fired when the operation is integrated, so the phase is not update correctly form the status. May be your change must be done through the interface form (the one used for Web services) that AL code programmed as filters (not all). This is one of the main flaws of BMC developments. I always follow the three layers approarch: http://theremedyforit.com/2012/01/three-layers-programming-technique-for-bmc-remedy-ars/ Maybe I'm wrong with your issue, but I would start looking in this direction. Regards, Jose Huerta http://theremedyforit.com/ On Wed, Jun 6, 2012 at 10:05 AM, Richard Mozes richard.mo...@startrack.com.au wrote: ** Our Environment: Windows SQL 2 x App Servers and 1 x web server Using the out of the box remedy services Version 7.6.01 Hi everyone, I have a small issue with a new piece of integration I am trying to put in. We have created a process as follows: · End user can create a service request through SRM to delete an order · Upon submit the system creates an incident · Tibco watches the incident module and when conditions are met, executes the delete action · If the action is successful, then Tibco then updates the following; o Incident Status = Resolved o Status Reason = Automation o Resolution comment updated All works really well so far however I cannot work out for the life of me why the Best Practice Work Flow (see image below) still shows ‘Investigation and Diagnosis’ instead of ‘Incident Closure
Re: ARInside 3.0.3 released
This deserves a post on my blog. Do you have a logo for the software? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Jun 6, 2012 at 11:08 PM, Jason Miller jason.mil...@gmail.comwrote: ** Thank you very much for continuing to support and enhance this wonderful tool! Jason On Wed, Jun 6, 2012 at 1:53 PM, Luthgers, John jl...@gmx.net wrote: ** ** Hello all, I'm pleased to announce the release of ARInside 3.0.3. The new version is focused mainly on the overlay feature of ARS 7.6.04 but it contains some bugfixes and other improvements too. You can find the latest downloads and the What's New page at http://arinside.org. John _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage004.jpgimage001.jpgimage003.jpg
Re: BMC Remedy Action Request System Wikipedia page is set to be deleted
HI all, Yes, I'm Jose_Piratilla. So, I'm sorry for tagging this list as obsolete. I wrote it when I was trying to connect to ARS lists, and I was unable. Also all ARS lists posts available on the Internet that I found were about two years ago, so I though that the list was obsolete. Later, when Misi told me that the list was alive I forgot to rollback my edition. Ok, I've made a complete review of the BMC ARS article. Connect and modify it. I think that current version is better, but, I make mistakes! Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, Jun 1, 2012 at 1:38 AM, Matt Laurenceau matt.laurenc...@gmail.comwrote: ** Thanks Joe and all, great to have a thriving community :) Calling it a day in my side, Matt On 31 mai 2012, at 22:36, Nancy Tietz nti...@umich.edu wrote: ** At the bottom of the Wiki you can rate the page… giving a rating is proving that somebody is looking at it at least. *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Easter, David *Sent:* Thursday, May 31, 2012 4:34 PM *To:* arslist@ARSLIST.ORGarslist@ARSLIST.ORG *Subject:* Re: BMC Remedy Action Request System Wikipedia page is set to be deleted ** One of the things I’d thought of that could be done would be to enter some of the information presented at the last WWRUG keynote in terms of history. I notice that the Remedy Corp page is not at risk and it’s mainly just history – so perhaps updating the AR System page with additional content like that would be enough. If a WWRUG owner could do that, I think it’d go a long way. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Joe Martin D'Souza *Sent:* Thursday, May 31, 2012 1:30 PM *To:* arslist@ARSLIST.ORGarslist@ARSLIST.ORG *Subject:* Re: BMC Remedy Action Request System Wikipedia page is set to be deleted ** I just added a couple of things after creating a new wiki account.. Wiki is one of the SN sites I had stayed away from... nothing significantly important but I modified the AR object list section with menus, web services and flashboard objects... What are they really looking for to keep the page alive?? Joe *From:* matt.laurenc...@gmail.commatt.laurenc...@gmail.com *Sent:* Thursday, May 31, 2012 4:21 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORGarslist@ARSLIST.ORG *Subject:* Re: OT: BMC Remedy Action Request System Wikipedia page is set to be deleted ** ** Thanks all for the heads up. Competition can mess up such pages if the community doesn't stand up. Who *outside of BMC* could please update this Wikipedia page with a couple of facts, so that it is not deleted? Thanks, ~ Matt Laurenceau Sr Community Ambassador, BMC Communities http://bit.ly/MattProfileshttp://bit.ly/MattProfiles Skype: matt.laurenceau - Reply message - From: Pat Zandi remedy...@gmail.comremedy...@gmail.com To: arslist@ARSLIST.ORGarslist@ARSLIST.ORG Subject: OT: BMC Remedy Action Request System Wikipedia page is set to be deleted Date: Thu, May 31, 2012 20:04 Wikipedia is managed by people who want you to think like them and money talks as well as when it fits my way of thinking Sent from my iPhone On May 31, 2012, at 12:50, Jason Miller jason.mil...@gmail.com jason.mil...@gmail.com wrote: ** I was playing with Google BBS terminalhttp://www.masswerk.at/googleBBS/and landed on the ARS Wikipedia page. I was surprised to see a warning that the page will be deleted on June 5th. Also interesting on Dec 27 2011 *Removed ARSList because it is
Re: Hiding 'resize handle' character fields on midtier
You can solve it with CSS with the next modifications: Go to the mozilla ARSystem CSS. midTierInstallDir\resources\moz\stylesheets\ARSystem.css And add the next parameter: resize: none to the next classes: textarea.text textarea.sr textarea.dat textarea.readonly textarea.PopupEditor input.text input.currency input.decimal Let me know if it works. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, Jun 1, 2012 at 10:20 PM, David Sanders david.sand...@westoverconsulting.co.uk wrote: This is nothing to do with your ARS version - it is a standard feature of the Firefox browser when displaying text area fields David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk ITIL – SaaS – On Premise -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: 01 June 2012 19:13 To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I just now tried the Firefox 13.0 beta as well as 12.0 and still see the handles, so it's probably something they changed with ARS 7.6.x. Benny's suggestion about customizing CSS is an idea, but since it sounds like an upgrade might fix this, I'll probably leave it alone. Thanks, everybody! David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 1:56 PM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier David, I just tried it on ARS 7.6.03 and Firefox 13.0 (latest version). I do not see the expand handle that you described. Joe -Original Message- From: Grooms, Frederick W Sent: Friday, June 01, 2012 12:17 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I see it in BMC's SupportWeb with Firefox, but I don't see it on our local Mid- Tier pages so maybe it is a 7.5 thing. Our Mid-Tier is 7.6.04 (SP2) on Linux using Apache/Tomcat Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Friday, June 01, 2012 11:01 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier Thanks, Joe, I tried changing that (it was on the view properties - the only view, so I got the right one), flushed midtier cache, but they're still there. I notice the resize handles are seen on BMC's support site when you view your tickets. Maybe that's just the way it works. David -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Friday, June 01, 2012 11:29 AM To: arslist@ARSLIST.ORG Subject: Re: Hiding 'resize handle' character fields on midtier I didn't know this was even a feature supported by the mid-tier.. Try changing the 'Layout Editable by User' to False on the Appearance attributes section of the form properties, and see if that makes a difference.. Joe -Original Message- From: David Durling Sent: Friday, June 01, 2012 11:15 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Hiding 'resize handle' character fields on midtier Hi all, Character fields on our Remedy forms when seen in browsers like Firefox and I think Chrome (not IE) show a little handle at the bottom right that you can drag to resize the field. Here's a link with a discussion about the handles and a screenshot to show what I mean: http://www.electrictoolbox.com/disable-textarea-resizing-safari-chro me / I've had complaints/questions about that, since it
Re: Web Based Integration
I faced the same problem a year ago. My conclusion is that the price of SSO plugin is less that the work effort. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, May 25, 2012 at 10:46 PM, Chuck cpg...@gmail.com wrote: ** Start here: http://spnego.sourceforge.net/ ** --Chuck-- On Tuesday, May 22, 2012 11:37:41 AM UTC-5, Nall, Roger wrote: ** Hello All, ARS 7.1 p4 SQL2k WIN2003 Mid Tier 7.6.4 sp2 We are tasked with developing integration with a system called Quick View. The biggest challenge we have is to implement a solution so that users do not need to log into Remedy when launching a URL. We are assuming some sort of SSO solution will need to be developed but we do not have any experience with SSO solutions. I have looked into SSO Plugin product but there is a push to not spend any money if possible. Our system is configured for LDAP and that has been working well for 3+ years. We also hope to be completely upgraded to 7.6.4 but the end of June. So I am looking for any recommendations for ‘free’ SSO Solutions that would allow users to launch a URL, passing parameters for the target form, and automatically log the user into Remedy without any user interaction. Additionally we would not be allowed to pass user credentials in the URL. Thanks in advance for any help. Regards, Roger Nall Manager, SA Business Objects/Remedy Desk: 972-464-3712 PCS: 973-652-6723 *SA_Intake http://saintake.t-mobile.com/* SA Portal http://sa.eng.t-mobile.com/Pages/Default.aspx _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage004.jpgimage003.jpgimage002.jpg
Re: Differences of configuration between development and production servers
You're right. I wrote a draft of the post yesterday and recommended to have weak passwords on DEV and strong passwords on PRO (and different passwords for each account). That includes your recommendation. But I will explicity include it and your rationale. Thanks! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, May 24, 2012 at 4:33 PM, David Durling durl...@uga.edu wrote: ** Jose, ** ** Maybe this is included in your statement about making all admin passwords the same: I’d suggest that any people that use both systems (admins, developers) have different passwords on each system. I even made my login name different on the two. The purpose for me is to help avoid confusion as to which system I’m on – and possibly prevent logging into both at the same time (user tool). ** ** David ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, May 23, 2012 5:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Differences of configuration between development and production servers ** ** ** I like to have Object Modification Log enabled on production as well. It helps to research unauthorized changes. I also keep the Save Definition Files turned on in production in case we need to backout that unauthorized changes. ** ** I usually create a group for client side logging for all environments. Then I just put people in that group as needed. ** ** Jason On Wed, May 23, 2012 at 3:48 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Hi listers, ** ** I'm preparing a post for my blog (theremedyforit.com) about the differences between a development server and a production servers in terms of configuration. ** ** I'm talking about something like: ** ** On DEV: - Allow unqualified searches - Development Cache Mode - Record Object Relationships - Client-side logging group to a wide-spread group - Object Modification log enabled - Save definition files - Same password for all admin accounts (Demo, AppAdmin, Mid-tier password, etc.) ** ** On PROD: - Buffer logging lines ** ** Do you have any recommendation about it? ** ** Thanks! Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi http://www.sm2baleares.es/ Edificio SM2 Parc Bit http://www.sm2baleares.es/ 07121 Palma de Mallorca http://www.sm2baleares.es/ http://www.sm2baleares.es/ La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. http://www.sm2baleares.es/ P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. http://www.sm2baleares.es/ ** ** http://www.sm2baleares.es/ _attend WWRUG12 *www.wwrug.com* ARSlist: Where the Answers Are_ http://www.sm2baleares.es/ ** ** http://www.sm2baleares.es/ _attend WWRUG12 *www.wwrug.com* ARSlist: Where the Answers Are_ http://www.sm2baleares.es/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage001.jpgimage004.jpgimage002.jpg
Re: I need a help in some scenario
Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 8:00 AM, Abhay Somani remedy.ab...@gmail.comwrote: ** -- Forwarded message -- From: Abhay Somani remedy.ab...@gmail.com Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.org Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage002.jpgimage001.jpgimage003.jpg
Configuring Mid-tier for a server group
Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.es a2.contoso.es balanced both under address ars.contoso.es I have mid-tier configured only with server ars.contoso.es. But sometimes I want to access to one specific server, for instance when setting ARS Server settings. I currently do it using the user tool. But I want to allow to select it through mid-tier. If I allow the three addresses as valid ARS servers at the mid-tier, I see the entry points lists at Home Page triplicated. What I want is to always work with ars.contoso.es, but if user changes the URL, specifying the name of a real server, then connect directly to this server. Is this possible? How can you do it with versions 7.6.04 and beyond if no user tool is provided? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage002.jpgimage004.jpgimage001.jpg
Re: I need a help in some scenario
And also a bit more information about your system. How many servers, S.O., Hardware... How is CPU and Memory consumption on servers?. After a reboot the system starts going slow, or it start after a time of use? etc. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 12:03 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, That was not much to go on... What I can suggest is logging, logging, logging. Turn on API/ESCL/FLTR/SQL into one log file. Turn on Plugin logging. Check the logs. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Verision is 7.6.03 On Wed, May 23, 2012 at 1:02 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: ** Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 8:00 AM, Abhay Somani remedy.ab...@gmail.comwrote: ** -- Forwarded message -- From: Abhay Somani remedy.ab...@gmail.com Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.org Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage002.jpgimage004.jpg
Re: Configuring Mid-tier for a server group
It's a good point.Really solves the problem of configuring both servers from mid-tiers. But if midtier 2 starts having problems I don't know if the problem comes form midtier 2 or ARS 2. Any other idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 5:37 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** With our set up, we can do that in a slightly round-about way. We’ve got 2 mid-tier servers and 2 AR servers. They both behind a load balancer.*** * ** ** midtier.foo.bar (lb) midtier1.foo.bar midtier2.foo.bar ** ** ars.foo.bar (lb) ars1.foo.bar (first server in group) ars2.foo.bar (second server in group) ** ** We have the load balancer for ars.foo.bar configured so that traffic from midter1 prefers to go to ars1, and traffic from midtier2 prefers to go to ars2. I can get to whichever backend server I want by hitting the appropriate midtier server directly. When I don’t care which backend server I get (most of the time), I go to the midtier.foo.bar alias and let the load balancer decide. Note that the ars.foo.bar load balancer is configured to fail over to the active server in the case that one of the backend servers is down. So, it prefers a specific server based on the mid-tier server it’s coming from when everything is operating normally, but will failover as appropriate when necessary. ** ** Does that make sense? Probably not what you’re looking for, but it’s an option. ** ** Lyle ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Wednesday, May 23, 2012 2:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Configuring Mid-tier for a server group ** ** ** Hi listers, ** ** I'm with ARS and midtier 7.5. ** ** I have two ARS servers named: ** ** a1.contoso.es a2.contoso.es ** ** balanced both under address ars.contoso.es ** ** I have mid-tier configured only with server ars.contoso.es. ** ** But sometimes I want to access to one specific server, for instance when setting ARS Server settings. I currently do it using the user tool. But I want to allow to select it through mid-tier. ** ** If I allow the three addresses as valid ARS servers at the mid-tier, I see the entry points lists at Home Page triplicated. ** ** What I want is to always work with ars.contoso.es, but if user changes the URL, specifying the name of a real server, then connect directly to this server. ** ** Is this possible? How can you do it with versions 7.6.04 and beyond if no user tool is provided? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG12 www.wwrug.com ARSlist: Where
Re: Configuring Mid-tier for a server group
Great! This solution is even better as expected! Thanks a lot. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 7:34 PM, Sabyson Fernandes sebyr...@yahoo.comwrote: ** Jose, You can restrict the entry points on the application list field by using a reserved field called AppSubset - field id 1576. This field can control and display a subset of servers and applications that are displayed on your home page. It is documented in the form and application object guide pg 314. Hope this helps. Regards, Saby *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Wednesday, May 23, 2012 2:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Configuring Mid-tier for a server group ** Hi listers, I'm with ARS and midtier 7.5. I have two ARS servers named: a1.contoso.es a2.contoso.es balanced both under address ars.contoso.es I have mid-tier configured only with server ars.contoso.es. But sometimes I want to access to one specific server, for instance when setting ARS Server settings. I currently do it using the user tool. But I want to allow to select it through mid-tier. If I allow the three addresses as valid ARS servers at the mid-tier, I see the entry points lists at Home Page triplicated. What I want is to always work with ars.contoso.es, but if user changes the URL, specifying the name of a real server, then connect directly to this server. Is this possible? How can you do it with versions 7.6.04 and beyond if no user tool is provided? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#%21/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage003.jpgimage002.jpgimage001.jpg
Diary fields
I have the next requirement: Create an AL that copies the contents of a diary field to another field. But not the new contribution to the diary, but all the historic of this diary. The client demands me that it is not useful to be forced to click on the diary button to see what others have said. I'm sure that there is an easy way to do it. Thanks and regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage004.jpgimage003.jpgimage002.jpg
Re: EXTERNAL: Diary fields
OK! the server. Easy as I thought! Thanks, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, May 22, 2012 at 2:28 PM, Reiser, John J john.j.rei...@lmco.comwrote: ** Jose, You’ll need to do a SET fields action to a display only field. Do not use the Current screen setting but instead select your server and the form name. Qualification will be ‘Request_ID’ = $Request_ID$ Your trigger can be On Display so it will always copy the data when you step through the results list. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jose Huerta *Sent:* Tuesday, May 22, 2012 4:34 AM *To:* arslist@ARSLIST.ORG *Subject:* EXTERNAL: Diary fields ** ** ** I have the next requirement: ** ** Create an AL that copies the contents of a diary field to another field. But not the new contribution to the diary, but all the historic of this diary. The client demands me that it is not useful to be forced to click on the diary button to see what others have said. I'm sure that there is an easy way to do it. ** ** Thanks and regards, Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage002.jpgimage001.jpgimage003.jpg
Re: Product Catalog
It depends on how your mind is organized. Some species organize concepts in a different way, so what is simpler to you can be more complex to them. Who knows how is organized a BMC's engineer's mind? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Fri, May 18, 2012 at 8:46 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** It was very confusing to me as well. Why they could not just have one file to load is beyond me! ** ** **1) **New Install **2) **Patch Install ** ** Too easy! ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *KathyMorris *Sent:* Friday, May 18, 2012 1:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Product Catalog ** ** ** Hi, ** ** I installed AR System 7.6.4 Windows and would like to install the product catalog and all the updates. I went to the EPD website to download the files needed. *I found the following files*: / prerequisite patch 1, product catalog data / product catalog update April 1 / product catalog update Jan 1 / prerequisite Patch 1 Window product catalog data / prerequisite Patch 2 Window product catalog data ** ** How to you know what order to install the files? I could not find instructions in regard to the order. ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage003.jpgimage001.jpgimage004.jpg
Re: Obtain view aliases from filters
Seems that I can't use it directly on a menu. So, I will create a form to hold the information. Thanks! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, May 21, 2012 at 10:01 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I would suspect that you will find it in the propShort or propLong field of the field_dispprop table. The column depends on which one of propShort/propLong is set. You have to get the schemaId from the arschema table, and the vuiId (fieldId) from the vui table. After you got the correct row, you have to parse out the correct property, and according to ar.h, this would be property 206 for the Alias Singular Long, and 208 for the Alias Short Singular. Good luck... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi listers, I'm looking at the database reference guide and I can't find where the view aliases are found in the AR System metadata. I have a form that can be refered to a lot of different forms. I have the form name in a field and I want to obtain the singular alias to show it to the user. Do you know where is this information stored? Thanks! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage001.jpgimage003.jpgimage002.jpg
Obtain view aliases from filters
Hi listers, I'm looking at the database reference guide and I can't find where the view aliases are found in the AR System metadata. I have a form that can be refered to a lot of different forms. I have the form name in a field and I want to obtain the singular alias to show it to the user. Do you know where is this information stored? Thanks! Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage004.jpgimage001.jpgimage003.jpg
Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$
Two things: 1.- I think that is not a good idea to set time variables with active links, since you depend on the client time configuration. 2.- When setting the time of a field at submit I prefer to copy the core field submit date, instead of using the $TIME$ keyword. Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, May 15, 2012 at 5:53 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** I figured out the problem. I needed to have this set in a character field, not a “Time” field. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Wirasat Siddiqi *Sent:* Monday, May 14, 2012 3:24 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$ ** ** ** I have a time field with default value of $Time$ and on submit it enters the time correctly. We are using AR Server 7.6.04 SP1 with same version of ITSM. Thanks, Wirasat From:Sanford, Claire claire.sanf...@memorialhermann.org To:arslist@ARSLIST.ORG Date:05/14/2012 03:45 PM Subject:ITSM 7.6.04 - ARS 7.6.04.03 $\TIME$ Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- I have a Time field that I want set when a ticket is submitted. I had $TIME$ in the field and when it was submitted it was supposed to put the time of day in that field. Out of 20 tickets, only 1 will have the correct time in it. All the rest will have 12:00:05 PM in them. I created an AL that was supposed to set the filed on Submit (and tried After Submit) with the current $TIME$ value and it is doing the same thing. I created a Filter that was supposed to set the filed on Submit with the current $TIME$ value and it is doing the same thing. Any ideas? It worked in my old 6.3 version. ITSM 7.6.04.02 ARS 7.6.04.03 Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image002.jpgimage001.jpgimage004.jpgimage003.jpg
AIE problems
Hi listers, I have the next problem with AIE, maybe one of you can help me. I have one data exchange properly configured (I think) called HUSE_Ini_01_Switch. I can schedulle it and works correctly as planned. But If I go to the AIE data exchanges console (EIE:StartUp), select the data exchange and click on Run Now, i get the ARERR 39 (time out) after three to five seconds. The logs halts at: EIE:ST-RunNowOpenConfirmWindow01 active link. I've gone to this active link, has two actions. Second action is a set action with $PROCESS$. I inserted a message action to output the command to see what it's trying to execute, and I got: aiexfer -x ars.contoso.es -n ARS_SCPD-SGSA1(4001)_EIE_SCPD-SGSA1_Inst_001 -l Demo -p aG34zJPel8KcJSQHRoDLeOkhSAG00hwLWlJn+Rifleu5pp+YMurHx7g809KFJbGdp3yf29ypv142E3vueO0gWOATFQadK6h723/2arYW0g== -rpcport -b HUSE_Ini_01_Switch -RN (domain and password edited) I went to the server and tried to execute it directly. It halts for 15 seconds and returns with no message output. See at the AIE logs and no event is created and the data exchange is not executed. Any idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage001.jpgimage002.jpgimage004.jpg
Re: AIE problems
Update: I've changed the process timeout of the server to 30 seconds, obtaining the same result. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, May 14, 2012 at 4:01 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: Hi listers, I have the next problem with AIE, maybe one of you can help me. I have one data exchange properly configured (I think) called HUSE_Ini_01_Switch. I can schedulle it and works correctly as planned. But If I go to the AIE data exchanges console (EIE:StartUp), select the data exchange and click on Run Now, i get the ARERR 39 (time out) after three to five seconds. The logs halts at: EIE:ST-RunNowOpenConfirmWindow01 active link. I've gone to this active link, has two actions. Second action is a set action with $PROCESS$. I inserted a message action to output the command to see what it's trying to execute, and I got: aiexfer -x ars.contoso.es -n ARS_SCPD-SGSA1(4001)_EIE_SCPD-SGSA1_Inst_001 -l Demo -p aG34zJPel8KcJSQHRoDLeOkhSAG00hwLWlJn+Rifleu5pp+YMurHx7g809KFJbGdp3yf29ypv142E3vueO0gWOATFQadK6h723/2arYW0g== -rpcport -b HUSE_Ini_01_Switch -RN (domain and password edited) I went to the server and tried to execute it directly. It halts for 15 seconds and returns with no message output. See at the AIE logs and no event is created and the data exchange is not executed. Any idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage004.jpgimage003.jpgimage002.jpgimage003.jpgimage002.jpgimage004.jpgimage001.jpg
Re: AIE problems
UPDATE: Well, an advance, if I change the command to: aiexfer -x scpd-sgsa1.contoso.es http://ars.contoso.es/ -n ARS_SCPD-SGSA1(4001)_EIE_SCPD-SGSA1_Inst_001 -l Demo -p aG34zJPel8KcJSQHRoDLeOkhSAG00hwLWlJn+Rifleu5pp+ YMurHx7g809KFJbGdp3yf29ypv142E3vueO0gWOATFQadK6h723/2arYW0g== -rpcport -b HUSE_Ini_01_Switch -RN it works! We have two ARS servers balanced. ars.contoso.es is the balanced address. scpd-sgsa1.contoso.es is node one, the one where the AIE service is running. So the problem is that $SERVER$ returns ars.contoso.es (the balanced address) not scpd-sgsa1.contoso.es (the node 1 address). I think that I will change the active link to point to the correct server, but I think that this is a workaround, and not a good solution. Any idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, May 14, 2012 at 4:14 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: Update: I've changed the process timeout of the server to 30 seconds, obtaining the same result. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, May 14, 2012 at 4:01 PM, Jose Huerta jose.hue...@sm2baleares.eswrote: Hi listers, I have the next problem with AIE, maybe one of you can help me. I have one data exchange properly configured (I think) called HUSE_Ini_01_Switch. I can schedulle it and works correctly as planned. But If I go to the AIE data exchanges console (EIE:StartUp), select the data exchange and click on Run Now, i get the ARERR 39 (time out) after three to five seconds. The logs halts at: EIE:ST-RunNowOpenConfirmWindow01 active link. I've gone to this active link, has two actions. Second action is a set action with $PROCESS$. I inserted a message action to output the command to see what it's trying to execute, and I got: aiexfer -x ars.contoso.es -n ARS_SCPD-SGSA1(4001)_EIE_SCPD-SGSA1_Inst_001 -l Demo -p aG34zJPel8KcJSQHRoDLeOkhSAG00hwLWlJn+Rifleu5pp+YMurHx7g809KFJbGdp3yf29ypv142E3vueO0gWOATFQadK6h723/2arYW0g== -rpcport -b HUSE_Ini_01_Switch -RN (domain and password edited) I went to the server and tried to execute it directly. It halts for 15 seconds and returns with no message output. See at the AIE logs and no event is created and the data exchange is not executed. Any idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario
Complex permission group check
Hi listers, I have a problem that I've solved, but I think that there is an easier (and more elegant) solution that the one I developed. Here's my case: I have two forms: FORM:A FORM:B Both forms are related, so 1 request in FORM:A is related to many requests in FORM:B. I have a table in FORM:A listing the related requests in FORM:B. The permissions scheme is very complex and I have a field with ID 60100 and a dynamic group with the same ID. A super-user can create requests in FORM:A and the field 60100 is populated with the list of groups that have the write access granted. Similary, I have field with ID 60200 that is related to the read access to the request. FROM:B works in the same way. The requisition is the next: Imagine a user John_Doe that has write access to one request in FORM:A and isn't a super-user. He must be able to create request in FORM:B related to the request in FORM:A that is related. I normally copy fields 60100 and 60200 from FORM:A to FORM:B, to propagate the permissions. But at submit, these dynamic groups doesn't exist yet, so I get an access error. I can bypass it allowing any user to submit, but any user will be able to create requests in FORM:B, and I don't want that. So I created a filter that checks that the user belongs to a group listed in field 60100. If field 60100 has only one group is very easy to do, but if 60100 can hold a set of groups, then I need to create a guide, separate all groups present in field 60100 and check each one separately. I've done it and it works, but I'm convinced that there must be an easier way to do it. Any idea? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage001.jpgimage002.jpgimage003.jpg
Re: How to Delete a row in Active Link
I think you are forgetting concurrence, broken clients and other access types in your approach. CASE 1: Two users open the same form almost at the same time: POSSIBLE RESULT - None of the users will be warmed of another user using the form. CASE 2: The web explorer of a user halts. No execution of the active link is performed: POSSIBLE RESULT - From this point all users seeing that record will be warmed.. CASE 3: A user is accessing the info of the HPD:Help Desk from another form, like the Help Desk console. He can even change the data or the state without entering the HPD:Help Desk form: POSSIBLE RESULT: Another user can get the HPD:Help Desk form and won't be warmed even when the request has been changed. I think that you are going to a place where users can easily be unsatisfied, since a lot of uncontrolled situations (seen as failures by users) can arise. I think that the best solution is to teach your users in the normal way of using Remedy where a users is warmed only if the request has been modified between the open-and-update. Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 2, 2012 at 5:37 PM, Joe Martin D'Souza jdso...@shyle.netwrote: Absolutely You got that right.. you may require to escape the $ sign though and do not forget the double quotes for the $USER$.. do a trial and error IF Application-Query-Delete-Entry that parallel schema name 'Incident Number' = $Incident Number$ AND 'OpenedBy' = $USER$ does not work, try Application-Query-Delete-Entry that parallel schema name 'Incident Number' = $Incident Number$ AND 'OpenedBy' = $\USER$ where \ is used to escape the $ sign.. 'Complex' qualifications to retrieving a record or a set of records to delete is what this command is for... The other command you were using is to delete the 'Request ID' (Field ID 1) field that matches the $Incident Number$ value.. Hope this helps... Joe -Original Message- From: Nancy Tietz Sent: Wednesday, May 02, 2012 11:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: How to Delete a row in Active Link Oh wow! But would I be able to specify which UserID I want to delete - not just the Incident number? If somebody else closed the Help Desk window, there may be a row out there for the same incident number but the UserID is still the 1st person who has the incident still open. For example, can I do this: Application-Query-Delete-Entry that parallel schema name 'Incident Number' = $Incident Number$ AND 'OpenedBy' = $USER$ ?? Thanks!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 02, 2012 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: How to Delete a row in Active Link Nancy, Now I see what you mean.. Yes I think your other method would work too.. except that Application-Delete-Entry is not the right command for that.. You would need to use Application-Query-Delete-Entry that parallel schema name 'Incident Number' = $Incident Number$ assuming that Incident Number is the primary key in the other form that you are creating to save the relationship.. Do not forget to index that key.. Alternately the Direct SQL should work just as well without creating another form.. Joe -Original Message- From: Nancy Tietz Sent: Wednesday, May 02, 2012 11:16 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: How to Delete a row in Active Link Hi - thank you for responding. Actually I am trying NOT to update the original form HPD:Help Desk. That is why I created a 2nd form and a Join form - which joins HPD:Help Desk and the 2nd form. I like the idea of using a Direct SQL though... because then I could have my new field on HPD:Help Desk form without causing all the filters to get triggered --- AND I would not have to Delete a row (not an Incident...) from that 2nd form. I could just blank out the userid value in the hidden field - via sql. I'll try that and see what
CMDB recommendation
Hi listers, I have a question about what do you think is the best way of doing for the next requisite. I need to control a set of systems, not computer system, but something like robotic arms of a factory, machinery and other stuff that is intended to be monitored and Remedy must control it's availability and related SLA's. SLA's are very different from anything supported by SLM, so I'm considering developing an external app to control the fulfillment instead of customizing the original one. But my question is about the way to store the set of devices to be monitored. I see three options: - Create a custom form to store them - Create a new CMDB class (or classes) - Use a predefined class, like computer system. I think I can obtain a good result with the three options. Also i see cons and pros for all three. But don't know what's your opinion, and if anyone as faced a similar situation in the past. Thanks, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage004.jpgimage002.jpg
Re: Count of records
I know you can't customize nor access the DB. I see no solution to your
case.
But I can provide you some solutions, customizing or accessing the database.
All of this is for Oracle.
1.- Run an SQL sentence:
SELECT A.SCHEMAID, A.NAME, A.NEXTID, T.NUM_ROWS FROM ARSCHEMA A JOIN
user_tables T ON ( ('T' ||TRIM(TO_CHAR(A.SCHEMAID))) = T.TABLE_NAME)
Provides you the next ID and number of requests at each regular form.
2.- Create a view using the previous SQL and map it to a View Form.
3.- Create a view form mapping the user_tables table. Then create a join
view between this form and the AR System metadata:arschema form, with the
join qualification like the provided one.
Regards,
Jose Huerta
http://theremedyforit.com/
On Thu, Apr 26, 2012 at 21:09, Jason Miller jason.mil...@gmail.com wrote:
**
That is great!
On Thu, Apr 26, 2012 at 11:52 AM, Pierson, Shawn shawn.pier...@sug.comwrote:
**
In order to help developers like myself get better at filtering data, my
son is named Robert’); DROP TABLE Students;-- Pierson.
** **
http://xkcd.com/327/
** **
Thanks,
** **
*Shawn Pierson *
Remedy Developer | Energy Transfer
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
*Sent:* Thursday, April 26, 2012 1:44 PM
*To:* arslist@ARSLIST.ORG
*Subject:* OT: Count of records
** **
**
A good reason to not run your application as root/admin... I had a
system once were I didn't have admin access on the app server but the AR
System ran as root. I built a form where I could enter an OS command in a
text field and Remedy would issue the command to the OS in a Run Process.
Worked great for things like sending a chown command on log files that I
couldn't view because they were created by root.
** **
The same could hold true if your ARSystem db user is a sysadmin. Be
careful that the SELECT COUNT(*) doesn't turn into DROP DATABASE ARSystem.
:-)
** **
Jason
On Thu, Apr 26, 2012 at 7:07 AM, Joe Martin D'Souza jdso...@shyle.net
wrote:
You do not require the ARAdmin password to run a direct SQL on your
application..
Customize your app wherein, you run a direct SQL in a set field operation
to set a field with $1$ of the SQL statement ==
select count(*) from view name
Do not use the terminating ; character on your direct SQL as the AR
System engine takes care of that..
Use that statement in a set field action and set a temp field to return
your count to.. This will not limit your count by what your get list limits
on your server or your clients are..
Joe
-Original Message- From: remedyarl...@gmail.com
Sent: Thursday, April 26, 2012 5:57 AM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Count of records
Quick question..
Do we have a form in remedy 7.6.X where we can check the count of rows in
each table. I know we have a form to check schema ID's but will this also
give count of rows. My Getlist query on server is restricted to 2K records
only so I have to run 1=1 query on each target form in web mode to get the
count. Unfortunately user too do not give the count. Also I don't have read
access to DB and client is not ready to share ARAdmin pwd (for security).
And as usual no customization allowed.
Any help would be appreciated.
Sent on my BlackBerry® from Vodafone
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Re: Time Criteria in Exclude When in Service Targets - not working properly
Service targets criteria are only evaluated at submit or modifications on the original request. You must force an update on the request. I solved it in the past, for a more complex requisite, using a scheduler. You can find a description at http://theremedyforit.com/2012/01/scheduling-actions-in-bmc-remedy-action-request-system/ My recommendation is not to use the date/time field at the incident, but to use a flag field that reports something like: In Time Out of time. And have the scheduler to change the value at the desired time. To have one escalation running at every minute is a high CPU consuming task if the qualification is over the HPD:Help Desk form, but not for a almost always empty form. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Apr 26, 2012 at 09:13, Kali Obsum kali.ob...@macquarie.com wrote: ** Hi, ** ** Has anyone tried using a time criteria in the Exclude When parameter of Service Targets? We’ve created Service Targets wherein the Exclude When is defined as: *'Status' = Pending AND 'date/time field in INC form' $\TIMESTAMP$** *** ** ** It works initially wherein when it satisfies the condition, the Service Target is put on hold. However, if you don’t modify anything in the ticket and you go past the value of the date/time field, it doesn’t put the Service Target back to In Progress. You have to modify something in the ticket first and save it before it would start counting again. ** ** Has anyone been able to make this work? ** ** Regards, *Kali* ** ** NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage003.jpgimage002.jpgimage004.jpg
Re: Help with AIE
Thanks! Solved. Don't know why, but it worked a few days ago. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Mon, Apr 23, 2012 at 14:30, Frank Caruso caruso.fr...@gmail.com wrote: Are the ARS servers running on a specifc TCP port? If so that would have to specified in the AIE data exchange. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image004.jpgimage003.jpgimage001.jpgimage002.jpg
