Re: Automate service restart
I do not have the file on hand but you can google it and find what you are looking for https://www.youtube.com/watch?v=5hAwkMaCGwE above is an example of how to do a simple script, then just modify it to what you want. Kevin On Mon, Jul 25, 2016 at 9:26 AM, Su Kaur <remedyiss...@gmail.com> wrote: > Can you please send sample batch file? > > Thanks! > Kaur > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Automate service restart
you can write a batch file to restart the services and then have say a windows task scheduler run it if you are on windows server. I have done that before. Kevin On Mon, Jul 25, 2016 at 8:22 AM, Su Kaur <remedyiss...@gmail.com> wrote: > Hello All, > > Can we automate remedy service restart including email engine? > > Thanks! > Kaur > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Fwd:
http://77.43.11.67/g1o5s1.php ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
Yes Sent from my iPhone On Oct 24, 2012, at 10:45 AM, David M. Clark david.m.cl...@tn.gov wrote: ** I would reply in the affirmative, but I hate spam. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Wednesday, October 24, 2012 9:36 AM To: arslist@ARSLIST.ORG Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ** Our goal is 1,000 votes. We are VERY SHORT of that number. Sadly this is reflecting what was seen by Dan during the actual MVP voting this year. If you want the ARSList MVP award to continue reply to the Bring back the ARSList MVP for 2013 thread. You only need to hit reply, enter YES in the body and send. Of course you're welcome to give an opinion but don't feel obligated to confess that you didn't vote this year. Thanks, Susan _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: JOB: Remedy Developers in NYC and DC metro areas- Full time: salary, bonus and benefits
Im interested lol Sent from my iPhone On Jul 18, 2012, at 8:52 PM, Wish, Melissa mw...@columnit.com wrote: ** Column Technologies, Inc. is a global technology company dedicated to providing operational enhancement products, services, and solutions to small, mid-size and enterprise organizations, as well as to the public and federal sector. Headquartered in the United States, we have over 300 employees around the world, as well as offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. Column's success is sustained by our collaborative business methodology approach that integrates people, process, technology, and support. We are hiring Remedy Consultants in the NYC and Washington DC metro areas. These are full time positions with generous salary, bonus and benefits packages. Note: Candidates must be US Citizens to apply. Please email your resume to mw...@columnit.com Consultant- Service Support You will be employed at Column Technologies as a Consultant – Service Support to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: · Install and configuration BMC Remedy applications · Customize BMC Remedy applications · Implement integrations with BMC Remedy applications · Troubleshoot and support BMC Remedy based applications and systems · Draft technical installation, configuration and customization specification documents · Conduct requirements gathering workshops · Draft use cases and functional requirements documents · Communicate strategies and best practices for product implementation · Design custom or product-based solutions based on BMC Remedy applications · Demonstrate BMC Remedy products to customers · Respond to customer requests for product or solution information · Estimate level of effort to design or deploy products or solutions · Draft proposals and statements of work for solutions · Provide technical assistance in a pre-sales capacity Melissa Wish Corporate Recruiter Column Technologies Cell: 917-748-7104 eFax: 973-860-0810 Email: mw...@columnit.com www.columnit.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured
I have received this before and it was because the only mailbox we had configured did not have the default set to Yes. Check that. Kevin On 1/4/12, Jerry Zhou jerry.z...@fcc.gov wrote: Hi, We recently got this kind of error message, some incoming emails are processed into Remedy system. Our system is ARS v7.1 with window OS and Exchange server Jan 4, 2012 11:23:45 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Mailbox Name is missing and no default Mailbox has been configured Any ideas would be appreciate it very much!! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Email engine error SEVERE: Mailbox Name is missing and no default Mailbox has been configured
it is on the advanced configuration tab of the outgoing email configuration record, and the field is called, 'Default Outgoing Mailbox'. On 1/4/12, Jerry Zhou jerry.z...@fcc.gov wrote: Hi, We recently got this kind of error message, some incoming emails are processed into Remedy system. Our system is ARS v7.1 with window OS and Exchange server Jan 4, 2012 11:23:45 AM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: Mailbox Name is missing and no default Mailbox has been configured Any ideas would be appreciate it very much!! Jerry Zhou The Ambit Group - FCC/CGB MA-704-K (202)-418-7426 *** Non-Public: For Internal Use Only *** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 - removing a value
This is what I did I had a field called New Full Name and I populate the name, John Smith from the field Old Field Name that had John G Smith. (SUBSTRC($OldFullName$, 0, STRSTRC($OldFullName$, ) - 1) + ) + RIGHTC($OldFullName$, STRSTRC($OldFullName$, ) + 1) This gets the string from the first part up to the first space, so first name then adds a space then gets the last night via right command up to the other space. On 1/4/12, Roger Justice rjust2...@aol.com wrote: Review STR STR command. Determine location of the first space and the second space and use these values to do a substr. -Original Message- From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist arslist@ARSLIST.ORG Sent: Wed, Jan 4, 2012 12:57 pm Subject: ITSM 7.6.04 - removing a value ** I need an easy no brainer fix. I think my brain is shot. I can’t think straight and my logic skills are shot at the moment. I have a field that was populated with First MI Last I need to get rid of the MI. I was able to do it with one field on the form, but I had a FN and a LN field to reference. With this one field, I don’t have that. I have Bob H Smith I want Bob Smith There is no punctuation in the field. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARS Email Engine Issues
List, I just stood up a brand new version of ARS 7.6.04 with all the applications. Everything has been so far so good. Today the email engine started to for some reason, sending out a few hundred emails and then it would stop. It will not process anymore until I restart the email engine and then it sends out a couple hundred more but then stops again. Has anyone seen this before? ARS 7.6.04 Windows 2008, 64 bit Oracle 111.2.0.2 We are using SMTP for outgoing email. -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS Email Engine Issues
not that I can tell. The records are sitting in the AR System Email Message Form. They get to there and just sit in the Send Message status of Yes. Once I bounce the email engine it goes through a couple of hundred of records and then stops. I do not see any errors in the email engine log or the AR Server log. On Mon, Oct 24, 2011 at 7:38 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** Is it only for group notifications? We have seen some issues with 7.6.04 with only group related notifications. The issue was not really with the e-mail engine but the escalation pools processing the notifications from the group control form. I believe there is some info on how to increase the escalation pools within the E-mail engine config guide. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Monday, October 24, 2011 7:22 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS Email Engine Issues ** ** ** List, I just stood up a brand new version of ARS 7.6.04 with all the applications. Everything has been so far so good. Today the email engine started to for some reason, sending out a few hundred emails and then it would stop. It will not process anymore until I restart the email engine and then it sends out a couple hundred more but then stops again. Has anyone seen this before? ARS 7.6.04 Windows 2008, 64 bit Oracle 111.2.0.2 We are using SMTP for outgoing email. -- Kevin Begosh _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS Email Engine Issues
it is set at, 256, 1024, you think that needs to be increased? On Mon, Oct 24, 2011 at 8:34 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** Oh ok. Our issue was before it even got to the messages form. I remember in 7.1 we had to increase the min/max java memory within the registry for the e-mail engine. I believe there are some previous posts on the list that cover that as well. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Monday, October 24, 2011 7:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS Email Engine Issues ** ** ** not that I can tell. The records are sitting in the AR System Email Message Form. They get to there and just sit in the Send Message status of Yes. Once I bounce the email engine it goes through a couple of hundred of records and then stops. I do not see any errors in the email engine log or the AR Server log. On Mon, Oct 24, 2011 at 7:38 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: ** Is it only for group notifications? We have seen some issues with 7.6.04 with only group related notifications. The issue was not really with the e-mail engine but the escalation pools processing the notifications from the group control form. I believe there is some info on how to increase the escalation pools within the E-mail engine config guide. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Monday, October 24, 2011 7:22 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS Email Engine Issues ** List, I just stood up a brand new version of ARS 7.6.04 with all the applications. Everything has been so far so good. Today the email engine started to for some reason, sending out a few hundred emails and then it would stop. It will not process anymore until I restart the email engine and then it sends out a couple hundred more but then stops again. Has anyone seen this before? ARS 7.6.04 Windows 2008, 64 bit Oracle 111.2.0.2 We are using SMTP for outgoing email. -- Kevin Begosh _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS Email Engine Issues
Th AR Server has 16GB of RAM. On Mon, Oct 24, 2011 at 8:40 PM, Chowdhury, Tauf tauf.chowdh...@frx.comwrote: ** If you have trouble finding the procedure on how to set the java heap size for e-mail, let me know and I can send it to you in a bit. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Monday, October 24, 2011 7:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARS Email Engine Issues ** ** ** not that I can tell. The records are sitting in the AR System Email Message Form. They get to there and just sit in the Send Message status of Yes. Once I bounce the email engine it goes through a couple of hundred of records and then stops. I do not see any errors in the email engine log or the AR Server log. On Mon, Oct 24, 2011 at 7:38 PM, Chowdhury, Tauf tauf.chowdh...@frx.com wrote: ** Is it only for group notifications? We have seen some issues with 7.6.04 with only group related notifications. The issue was not really with the e-mail engine but the escalation pools processing the notifications from the group control form. I believe there is some info on how to increase the escalation pools within the E-mail engine config guide. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Monday, October 24, 2011 7:22 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS Email Engine Issues ** List, I just stood up a brand new version of ARS 7.6.04 with all the applications. Everything has been so far so good. Today the email engine started to for some reason, sending out a few hundred emails and then it would stop. It will not process anymore until I restart the email engine and then it sends out a couple hundred more but then stops again. Has anyone seen this before? ARS 7.6.04 Windows 2008, 64 bit Oracle 111.2.0.2 We are using SMTP for outgoing email. -- Kevin Begosh _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Gmail and AREmail Engine
This is all great information thank you very much. I am working with the server admins now to see what is going on. I have it configured right but I am getting these errors. javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 587; nested exception is: java.net.ConnectException: Connection refused: connect at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1282) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370) at javax.mail.Service.connect(Service.java:275) at com.bmc.arsys.emaildaemon.MBConnection.openTransport(MBConnection.java:243) at com.bmc.arsys.emaildaemon.MBConnection.init(MBConnection.java:69) at com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:158) at com.bmc.arsys.emaildaemon.MBConnectionPool.createPool(MBConnectionPool.java:73) at com.bmc.arsys.emaildaemon.MBConnectionPool.init(MBConnectionPool.java:36) at com.bmc.arsys.emaildaemon.MBConnectionPool.getInstance(MBConnectionPool.java:52) at com.bmc.arsys.emaildaemon.EmailDaemon.startSystem(EmailDaemon.java:798) at com.bmc.arsys.emaildaemon.MonitorModule.doWork(MonitorModule.java:199) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:302) at java.lang.Thread.run(Unknown Source) Caused by: java.net.ConnectException: Connection refused: connect at java.net.PlainSocketImpl.socketConnect(Native Method) at java.net.PlainSocketImpl.doConnect(Unknown Source) at java.net.PlainSocketImpl.connectToAddress(Unknown Source) at java.net.PlainSocketImpl.connect(Unknown Source) at java.net.SocksSocketImpl.connect(Unknown Source) at java.net.Socket.connect(Unknown Source) at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source) at com.sun.net.ssl.internal.ssl.BaseSSLSocketImpl.connect(Unknown Source) at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:232) at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:163) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1250) On Tue, Sep 27, 2011 at 7:39 PM, Andrew C Goodall ago...@jcpenney.comwrote: ** I’m guessing your firewall is blocking outbound traffic to smtp servers.** ** ** ** Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Tuesday, September 27, 2011 6:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Gmail and AREmail Engine ** ** Don't forget to check your AntiVirus software to make sure Port 25 (or whatever port you are using) isn't blocked. ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, September 27, 2011 2:23 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Gmail and AREmail Engine ** okay well right now I am just trying to get outgoing working with SMTP. On Tue, Sep 27, 2011 at 5:01 PM, Rick Sharp rickshar...@yahoo.com wrote: ** We use mailenable POP3 as intermediate incoming email engine. Configure this as outgoing email with IP, port, and username and password setup in mailenable. Google mailenable as its freeware. For outgoing, you need an active SMTP source of some type, and is allowable via your network routing. Hope this helps Sent via BlackBerry by ATT -- *From: *Kevin Begosh kbeg...@gmail.com *Sender: *Action Request System discussion list(ARSList) arslist@ARSLIST.ORG *Date: *Tue, 27 Sep 2011 14:30:50 -0400 *To: *arslist@ARSLIST.ORG *ReplyTo: *arslist@ARSLIST.ORG *Subject: *Gmail and AREmail Engine ** ** ** List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers
Gmail and AREmail Engine
List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Gmail and AREmail Engine
okay well right now I am just trying to get outgoing working with SMTP. On Tue, Sep 27, 2011 at 5:01 PM, Rick Sharp rickshar...@yahoo.com wrote: ** **We use mailenable POP3 as intermediate incoming email engine. Configure this as outgoing email with IP, port, and username and password setup in mailenable. Google mailenable as its freeware. For outgoing, you need an active SMTP source of some type, and is allowable via your network routing. Hope this helps Sent via BlackBerry by ATT -- *From: *Kevin Begosh kbeg...@gmail.com *Sender: *Action Request System discussion list(ARSList) arslist@ARSLIST.ORG *Date: *Tue, 27 Sep 2011 14:30:50 -0400 *To: *arslist@ARSLIST.ORG *ReplyTo: *arslist@ARSLIST.ORG *Subject: *Gmail and AREmail Engine ** List, Has anyone out there used Gmail for the Email Server for the AREmail engine. For instance using a gmail account for SMTP outgoing email or POP3/IMAP4 for incoming emails? ARS 7.6.4 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Install 7.6.4
that is correct, from the ARS Install guide CREATE LOGIN ARAdminWITH PASSWORD = 'AR#Admin#', On Thu, Sep 22, 2011 at 2:29 PM, Kathy Morris kathymorris...@aol.comwrote: ** ** And the user is ARAdmin correct? In a message dated 9/22/2011 2:22:32 P.M. Eastern Daylight Time, kbeg...@gmail.com writes: ** AR#Admin# Thanks, Kevin Begosh On Sep 22, 2011, at 2:21 PM, Kathy Morris kathymorris...@aol.com wrote: ** Hi, We are installing AR System 7.6.4 on SQL. The database team asked me what is the password. I am not sure what password I need to provide to the DBA's. The user guide says the User is ARAdmin . _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Manage Software License Jobs
List, Does anyone out there know if there is a way to kill the software license job once it is kicked off. I do not see a stop button anywhere in the console and I could not find it as a process on my windows server. Windows 2003 server ARS 7.5 ITSM 7.5 CMDB 7.6 SQL 2005 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE Mapping Against Base Element
Tommy, Thanks for the reply. I am trying to update Base Element and that is the reason for the email because I am not having any luck. What I have right now is about 20k CI's among a number of classes, I think there is about 18 different classes I have pushed to total. I was just giving another spreadsheet that had extra data about all those assets. The only thing that this new spreadsheet has that will match the CI's currently in the system is Asset ID. So in my primary Key I have it matching Asset ID to Asset ID. Then in my data mappings I have three fields I am pushing over, these three fields are all custom attributes I added to Base Element. In my Mapping options I am only modifying records not creating and I have it restricted to my dataset, and I am pushing to BMC_BaseElement When I run this it looks via the logs that is cannot find the records I have in the CMDB based on the Asset ID because it tries to create records every time and the AR System form count is 0. I built the exact same mapping and put it against the BMC_ComputerSystem class and it worked fine. I know that I can do this via a staging form but I wanted to keep it all in the mappings if possible. I have never mapped to Base Element before so I did not know if there was some rule I am missing, like you can only create, or you have to have another attribute mapped etc... On Tue, Jun 7, 2011 at 10:04 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** If you are just updating and do not wish the OOB filters to kick off the Base Element is safe enough to import to from AIE. I recently imported around 400k assets from a 5.5 system into CMDB 7.6p1 and the only way that I could pull it off in a timely manner was to run them into BE. I imported them into the BMC.SANDBOX dataset and let the OOB reconciliation jobs pull them into BMC.ASSET. Worked great. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roger Justice *Sent:* Tuesday, June 07, 2011 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** ** ** The question is how do you not know what class it is in. Also you can do a staging form for this that will do a query against the Base Element to get the class id and then do the push to the right class. ** ** -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jun 7, 2011 6:27 pm Subject: Re: AIE Mapping Against Base Element ** What if you do not know what class the data is in. For instance if you where given a file of financial data for something like that with Asset ID's and that is it. How would you update the classes then, have a staging form that queries and brings in the class and then have workflow that pushes to that class? On Tue, Jun 7, 2011 at 6:23 PM, Roger Justice rjust2...@aol.com wrote:** ** ** Best Practice is to only use the Join forms, so no do not do a mapping against Base Element. ** ** -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jun 7, 2011 6:16 pm Subject: Re: AIE Mapping Against Base Element ** So you are saying we should never create a AIE mapping against base element? On Tue, Jun 7, 2011 at 6:11 PM, Roger Justice rjust2...@aol.com wrote:** ** ** All of the workflow to properly create CMDB entries are on the join forms so you should never try to either create or modify the base element form. ** ** -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jun 7, 2011 5:46 pm Subject: AIE Mapping Against Base Element ** List, Has anyone built a AIE mapping against BMC_BaseElement. I have a mapping built against Computer System and I want to use it for a number of other classes. Instead of building it a bunch of times I was thinking lean and trying to create it once against base element. I have a Primary Key of Lets say Asset ID and two data mapping fields and that is it. I am not creating records only updating. When I look at the logs it looks as if AIE cannot find the file and it tries to create it. The ARSystem count is 0 when it should be 1. This same mapping runs against the computer system class and works fine. Any ideas, is there a step with Base Element I am missing. I have built workflow against Base Element that modified and created records and had no problems. I can also build a staging form that can handle this but I wanted to have it handled in AIE mapping since I am only updated a field or two and that is it. CMDB 7.6 ARS 7.5 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend
Re: AIE Mapping Against Base Element
That is what I was thinking as well. I actually did delete all my records to 1 and I am only trying to import 18 record as well. When I ran AIE agains BMC_BaseElement it tried to create the record and the AR Requests count was zero Session statistics: AR requests: 0, Vendor requests: 18 When I ran it against computer system it found the record Session statistics: AR requests: 1, Vendor requests: 18 And it updated the computer system. It is like for some reason it cannot find it in Base Element and I don't know why. On Wed, Jun 8, 2011 at 9:50 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Sorry if this suggestion isn’t very helpful but since I was doing a create and not an update then I’m just guessing at what may be happening. ** ** Try to use a smaller subset of data and then log the heck out of it. If you only use two records for your import then the logs shouldn’t become so unmanageable that you can’t parse through them. If you can AIE into one of the joins then you should be able to hit the base. ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 8:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** ** ** Tommy, Thanks for the reply. I am trying to update Base Element and that is the reason for the email because I am not having any luck. What I have right now is about 20k CI's among a number of classes, I think there is about 18 different classes I have pushed to total. I was just giving another spreadsheet that had extra data about all those assets. The only thing that this new spreadsheet has that will match the CI's currently in the system is Asset ID. So in my primary Key I have it matching Asset ID to Asset ID. Then in my data mappings I have three fields I am pushing over, these three fields are all custom attributes I added to Base Element. In my Mapping options I am only modifying records not creating and I have it restricted to my dataset, and I am pushing to BMC_BaseElement When I run this it looks via the logs that is cannot find the records I have in the CMDB based on the Asset ID because it tries to create records every time and the AR System form count is 0. I built the exact same mapping and put it against the BMC_ComputerSystem class and it worked fine. I know that I can do this via a staging form but I wanted to keep it all in the mappings if possible. I have never mapped to Base Element before so I did not know if there was some rule I am missing, like you can only create, or you have to have another attribute mapped etc... On Tue, Jun 7, 2011 at 10:04 PM, Tommy Morris tommy.mor...@radioshack.com wrote: ** If you are just updating and do not wish the OOB filters to kick off the Base Element is safe enough to import to from AIE. I recently imported around 400k assets from a 5.5 system into CMDB 7.6p1 and the only way that I could pull it off in a timely manner was to run them into BE. I imported them into the BMC.SANDBOX dataset and let the OOB reconciliation jobs pull them into BMC.ASSET. Worked great. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE Mapping Against Base Element
I am locked out of my system right now so I can't look but I know that the ID running the AIE jobs has Admin permissions. On Wed, Jun 8, 2011 at 10:13 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** That is odd. I do not have a test system up with AIE right now so I can ‘t dig through my old jobs and turn one into an update. What are the user permissions on the ID that is running your AIE? ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** ** ** That is what I was thinking as well. I actually did delete all my records to 1 and I am only trying to import 18 record as well. When I ran AIE agains BMC_BaseElement it tried to create the record and the AR Requests count was zero Session statistics: AR requests: 0, Vendor requests: 18 When I ran it against computer system it found the record Session statistics: AR requests: 1, Vendor requests: 18 And it updated the computer system. It is like for some reason it cannot find it in Base Element and I don't know why. On Wed, Jun 8, 2011 at 9:50 AM, Tommy Morris tommy.mor...@radioshack.com wrote: ** Sorry if this suggestion isn’t very helpful but since I was doing a create and not an update then I’m just guessing at what may be happening. Try to use a smaller subset of data and then log the heck out of it. If you only use two records for your import then the logs shouldn’t become so unmanageable that you can’t parse through them. If you can AIE into one of the joins then you should be able to hit the base. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 8:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** Tommy, Thanks for the reply. I am trying to update Base Element and that is the reason for the email because I am not having any luck. What I have right now is about 20k CI's among a number of classes, I think there is about 18 different classes I have pushed to total. I was just giving another spreadsheet that had extra data about all those assets. The only thing that this new spreadsheet has that will match the CI's currently in the system is Asset ID. So in my primary Key I have it matching Asset ID to Asset ID. Then in my data mappings I have three fields I am pushing over, these three fields are all custom attributes I added to Base Element. In my Mapping options I am only modifying records not creating and I have it restricted to my dataset, and I am pushing to BMC_BaseElement When I run this it looks via the logs that is cannot find the records I have in the CMDB based on the Asset ID because it tries to create records every time and the AR System form count is 0. I built the exact same mapping and put it against the BMC_ComputerSystem class and it worked fine. I know that I can do this via a staging form but I wanted to keep it all in the mappings if possible. I have never mapped to Base Element before so I did not know if there was some rule I am missing, like you can only create, or you have to have another attribute mapped etc... On Tue, Jun 7, 2011 at 10:04 PM, Tommy Morris tommy.mor...@radioshack.com wrote: ** If you are just updating and do not wish the OOB filters to kick off the Base Element is safe enough to import to from AIE. I recently imported around 400k assets from a 5.5 system into CMDB 7.6p1 and the only way that I could pull it off in a timely manner was to run them into BE. I imported them into the BMC.SANDBOX dataset and let the OOB reconciliation jobs pull them into BMC.ASSET. Worked great. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE Mapping Against Base Element
I thought it was odd to. I have not had any other issues with AIE jobs, created, updated etc Just on Base Element. On Wed, Jun 8, 2011 at 10:13 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** That is odd. I do not have a test system up with AIE right now so I can ‘t dig through my old jobs and turn one into an update. What are the user permissions on the ID that is running your AIE? ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** ** ** That is what I was thinking as well. I actually did delete all my records to 1 and I am only trying to import 18 record as well. When I ran AIE agains BMC_BaseElement it tried to create the record and the AR Requests count was zero Session statistics: AR requests: 0, Vendor requests: 18 When I ran it against computer system it found the record Session statistics: AR requests: 1, Vendor requests: 18 And it updated the computer system. It is like for some reason it cannot find it in Base Element and I don't know why. On Wed, Jun 8, 2011 at 9:50 AM, Tommy Morris tommy.mor...@radioshack.com wrote: ** Sorry if this suggestion isn’t very helpful but since I was doing a create and not an update then I’m just guessing at what may be happening. Try to use a smaller subset of data and then log the heck out of it. If you only use two records for your import then the logs shouldn’t become so unmanageable that you can’t parse through them. If you can AIE into one of the joins then you should be able to hit the base. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 8:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** Tommy, Thanks for the reply. I am trying to update Base Element and that is the reason for the email because I am not having any luck. What I have right now is about 20k CI's among a number of classes, I think there is about 18 different classes I have pushed to total. I was just giving another spreadsheet that had extra data about all those assets. The only thing that this new spreadsheet has that will match the CI's currently in the system is Asset ID. So in my primary Key I have it matching Asset ID to Asset ID. Then in my data mappings I have three fields I am pushing over, these three fields are all custom attributes I added to Base Element. In my Mapping options I am only modifying records not creating and I have it restricted to my dataset, and I am pushing to BMC_BaseElement When I run this it looks via the logs that is cannot find the records I have in the CMDB based on the Asset ID because it tries to create records every time and the AR System form count is 0. I built the exact same mapping and put it against the BMC_ComputerSystem class and it worked fine. I know that I can do this via a staging form but I wanted to keep it all in the mappings if possible. I have never mapped to Base Element before so I did not know if there was some rule I am missing, like you can only create, or you have to have another attribute mapped etc... On Tue, Jun 7, 2011 at 10:04 PM, Tommy Morris tommy.mor...@radioshack.com wrote: ** If you are just updating and do not wish the OOB filters to kick off the Base Element is safe enough to import to from AIE. I recently imported around 400k assets from a 5.5 system into CMDB 7.6p1 and the only way that I could pull it off in a timely manner was to run them into BE. I imported them into the BMC.SANDBOX dataset and let the OOB reconciliation jobs pull them into BMC.ASSET. Worked great. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE Mapping Against Base Element
I will do that as soon as I can get back in, but I am not sure I follow the logic. Right now there is a row in the .csv file with a Asset ID of 2048 and the only record in Base Element in my dataset has a Asset ID of 2048. What is changing them both to 01 going to do? On Wed, Jun 8, 2011 at 10:30 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Just for grins, change the Asset ID of one of your subset records to “01” in both BE and your data source just to see if there is something in the primary key field that BE doesn’t like. That is a goofy thought since you can match against ComputerSystem but maybe there is some work flow thereto normalize the data. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 9:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** ** ** I thought it was odd to. I have not had any other issues with AIE jobs, created, updated etc Just on Base Element. On Wed, Jun 8, 2011 at 10:13 AM, Tommy Morris tommy.mor...@radioshack.com wrote: ** That is odd. I do not have a test system up with AIE right now so I can ‘t dig through my old jobs and turn one into an update. What are the user permissions on the ID that is running your AIE? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** That is what I was thinking as well. I actually did delete all my records to 1 and I am only trying to import 18 record as well. When I ran AIE agains BMC_BaseElement it tried to create the record and the AR Requests count was zero Session statistics: AR requests: 0, Vendor requests: 18 When I ran it against computer system it found the record Session statistics: AR requests: 1, Vendor requests: 18 And it updated the computer system. It is like for some reason it cannot find it in Base Element and I don't know why. On Wed, Jun 8, 2011 at 9:50 AM, Tommy Morris tommy.mor...@radioshack.com wrote: ** Sorry if this suggestion isn’t very helpful but since I was doing a create and not an update then I’m just guessing at what may be happening. Try to use a smaller subset of data and then log the heck out of it. If you only use two records for your import then the logs shouldn’t become so unmanageable that you can’t parse through them. If you can AIE into one of the joins then you should be able to hit the base. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 8:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** Tommy, Thanks for the reply. I am trying to update Base Element and that is the reason for the email because I am not having any luck. What I have right now is about 20k CI's among a number of classes, I think there is about 18 different classes I have pushed to total. I was just giving another spreadsheet that had extra data about all those assets. The only thing that this new spreadsheet has that will match the CI's currently in the system is Asset ID. So in my primary Key I have it matching Asset ID to Asset ID. Then in my data mappings I have three fields I am pushing over, these three fields are all custom attributes I added to Base Element. In my Mapping options I am only modifying records not creating and I have it restricted to my dataset, and I am pushing to BMC_BaseElement When I run this it looks via the logs that is cannot find the records I have in the CMDB based on the Asset ID because it tries to create records every time and the AR System form count is 0. I built the exact same mapping and put it against the BMC_ComputerSystem class and it worked fine. I know that I can do this via a staging form but I wanted to keep it all in the mappings if possible. I have never mapped to Base Element before so I did not know if there was some rule I am missing, like you can only create, or you have to have another attribute mapped etc... On Tue, Jun 7, 2011 at 10:04 PM, Tommy Morris tommy.mor...@radioshack.com wrote: ** If you are just updating and do not wish the OOB filters to kick off the Base Element is safe enough to import to from AIE. I recently imported around 400k assets from a 5.5 system into CMDB 7.6p1 and the only way that I could pull it off in a timely manner was to run them into BE. I imported them into the BMC.SANDBOX dataset and let the OOB reconciliation jobs pull them into BMC.ASSET. Worked great
Re: AIE Mapping Against Base Element
no my asset ID's are all int under 6 characters and under. On Wed, Jun 8, 2011 at 10:41 AM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Well that should work then. I was thinking that if the ID was some long cryptic value that there may be an extra character at the end that BE didn’t like. But looks like that can’t be an issue. ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 9:35 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** ** ** I will do that as soon as I can get back in, but I am not sure I follow the logic. Right now there is a row in the .csv file with a Asset ID of 2048 and the only record in Base Element in my dataset has a Asset ID of 2048. What is changing them both to 01 going to do? On Wed, Jun 8, 2011 at 10:30 AM, Tommy Morris tommy.mor...@radioshack.com wrote: ** Just for grins, change the Asset ID of one of your subset records to “01” in both BE and your data source just to see if there is something in the primary key field that BE doesn’t like. That is a goofy thought since you can match against ComputerSystem but maybe there is some work flow thereto normalize the data. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 9:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** I thought it was odd to. I have not had any other issues with AIE jobs, created, updated etc Just on Base Element. On Wed, Jun 8, 2011 at 10:13 AM, Tommy Morris tommy.mor...@radioshack.com wrote: ** That is odd. I do not have a test system up with AIE right now so I can ‘t dig through my old jobs and turn one into an update. What are the user permissions on the ID that is running your AIE? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 9:02 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** That is what I was thinking as well. I actually did delete all my records to 1 and I am only trying to import 18 record as well. When I ran AIE agains BMC_BaseElement it tried to create the record and the AR Requests count was zero Session statistics: AR requests: 0, Vendor requests: 18 When I ran it against computer system it found the record Session statistics: AR requests: 1, Vendor requests: 18 And it updated the computer system. It is like for some reason it cannot find it in Base Element and I don't know why. On Wed, Jun 8, 2011 at 9:50 AM, Tommy Morris tommy.mor...@radioshack.com wrote: ** Sorry if this suggestion isn’t very helpful but since I was doing a create and not an update then I’m just guessing at what may be happening. Try to use a smaller subset of data and then log the heck out of it. If you only use two records for your import then the logs shouldn’t become so unmanageable that you can’t parse through them. If you can AIE into one of the joins then you should be able to hit the base. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Wednesday, June 08, 2011 8:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AIE Mapping Against Base Element ** Tommy, Thanks for the reply. I am trying to update Base Element and that is the reason for the email because I am not having any luck. What I have right now is about 20k CI's among a number of classes, I think there is about 18 different classes I have pushed to total. I was just giving another spreadsheet that had extra data about all those assets. The only thing that this new spreadsheet has that will match the CI's currently in the system is Asset ID. So in my primary Key I have it matching Asset ID to Asset ID. Then in my data mappings I have three fields I am pushing over, these three fields are all custom attributes I added to Base Element. In my Mapping options I am only modifying records not creating and I have it restricted to my dataset, and I am pushing to BMC_BaseElement When I run this it looks via the logs that is cannot find the records I have in the CMDB based on the Asset ID because it tries to create records every time and the AR System form count is 0. I built the exact same mapping and put it against the BMC_ComputerSystem class and it worked fine. I know that I can do this via a staging form but I wanted to keep it all in the mappings if possible. I have never mapped
Re: AIE and Currency Fields
Thanks for the reply. I tried a bunch of different variation and I do not fully understand it but I know that this format works 32.00 32.12 You are right it does not like the thousand-delimiter. On Tue, Jun 7, 2011 at 7:55 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, I would suspect that the thousand-delimiter will not work. You should probably also put a currency type at the end, for example 345.99 USD. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. List, Has anyone successfully mapped values from a .csv file into the CMBD via AIE for a currency field. Error message I am getting is [Fri Jun 03 2011 12:08:35.7880] - TID: 001 ERR Error: Bad decimal value was supplied Attr Name: UnitPrice --- The curreny value is not a valid decimal value [Fri Jun 03 2011 12:08:35.7880] - TID: 001 ERR Entry 2087, was not updated due to error [Fri Jun 03 2011 12:08:35.7880] - TID: 001 ERR DataExchangeOnMatch: CompareAssetsForPull failed key = 2087, rc = 1 I am passing numbers such as 345.99 4,156 7,890.88 etc ARS 7.5 ITSM, Atrium Core 7.6 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AIE Mapping Against Base Element
List, Has anyone built a AIE mapping against BMC_BaseElement. I have a mapping built against Computer System and I want to use it for a number of other classes. Instead of building it a bunch of times I was thinking lean and trying to create it once against base element. I have a Primary Key of Lets say Asset ID and two data mapping fields and that is it. I am not creating records only updating. When I look at the logs it looks as if AIE cannot find the file and it tries to create it. The ARSystem count is 0 when it should be 1. This same mapping runs against the computer system class and works fine. Any ideas, is there a step with Base Element I am missing. I have built workflow against Base Element that modified and created records and had no problems. I can also build a staging form that can handle this but I wanted to have it handled in AIE mapping since I am only updated a field or two and that is it. CMDB 7.6 ARS 7.5 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE Mapping Against Base Element
So you are saying we should never create a AIE mapping against base element? On Tue, Jun 7, 2011 at 6:11 PM, Roger Justice rjust2...@aol.com wrote: ** All of the workflow to properly create CMDB entries are on the join forms so you should never try to either create or modify the base element form. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jun 7, 2011 5:46 pm Subject: AIE Mapping Against Base Element ** List, Has anyone built a AIE mapping against BMC_BaseElement. I have a mapping built against Computer System and I want to use it for a number of other classes. Instead of building it a bunch of times I was thinking lean and trying to create it once against base element. I have a Primary Key of Lets say Asset ID and two data mapping fields and that is it. I am not creating records only updating. When I look at the logs it looks as if AIE cannot find the file and it tries to create it. The ARSystem count is 0 when it should be 1. This same mapping runs against the computer system class and works fine. Any ideas, is there a step with Base Element I am missing. I have built workflow against Base Element that modified and created records and had no problems. I can also build a staging form that can handle this but I wanted to have it handled in AIE mapping since I am only updated a field or two and that is it. CMDB 7.6 ARS 7.5 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE Mapping Against Base Element
What if you do not know what class the data is in. For instance if you where given a file of financial data for something like that with Asset ID's and that is it. How would you update the classes then, have a staging form that queries and brings in the class and then have workflow that pushes to that class? On Tue, Jun 7, 2011 at 6:23 PM, Roger Justice rjust2...@aol.com wrote: ** Best Practice is to only use the Join forms, so no do not do a mapping against Base Element. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jun 7, 2011 6:16 pm Subject: Re: AIE Mapping Against Base Element ** So you are saying we should never create a AIE mapping against base element? On Tue, Jun 7, 2011 at 6:11 PM, Roger Justice rjust2...@aol.com wrote: ** All of the workflow to properly create CMDB entries are on the join forms so you should never try to either create or modify the base element form. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jun 7, 2011 5:46 pm Subject: AIE Mapping Against Base Element ** List, Has anyone built a AIE mapping against BMC_BaseElement. I have a mapping built against Computer System and I want to use it for a number of other classes. Instead of building it a bunch of times I was thinking lean and trying to create it once against base element. I have a Primary Key of Lets say Asset ID and two data mapping fields and that is it. I am not creating records only updating. When I look at the logs it looks as if AIE cannot find the file and it tries to create it. The ARSystem count is 0 when it should be 1. This same mapping runs against the computer system class and works fine. Any ideas, is there a step with Base Element I am missing. I have built workflow against Base Element that modified and created records and had no problems. I can also build a staging form that can handle this but I wanted to have it handled in AIE mapping since I am only updated a field or two and that is it. CMDB 7.6 ARS 7.5 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AIE and Currency Fields
List, Has anyone successfully mapped values from a .csv file into the CMBD via AIE for a currency field. Error message I am getting is [Fri Jun 03 2011 12:08:35.7880] - TID: 001 ERR Error: Bad decimal value was supplied Attr Name: UnitPrice --- The curreny value is not a valid decimal value [Fri Jun 03 2011 12:08:35.7880] - TID: 001 ERR Entry 2087, was not updated due to error [Fri Jun 03 2011 12:08:35.7880] - TID: 001 ERR DataExchangeOnMatch: CompareAssetsForPull failed key = 2087, rc = 1 I am passing numbers such as 345.99 4,156 7,890.88 etc ARS 7.5 ITSM, Atrium Core 7.6 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AIE Data Exchange Threads
List, Curious to see out in the community what people where putting for thread levels on data exchanges in AIE. I know it depends on a lot of things, but I just wanted to see what people have used. The environment I am working on right now is: Windows 2003 Oracle 11 ARS 7.5 CMDB 7.6 right now I am in the dev environment and there is only one server but in production they are going to devote one AR Server just to AIE, Recon, Normalization etc... -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
URL in Remedy Email
List, Is there a configuration change that will turn off the mid tier URL in emails coming out of remedy for a specific email. I know I can uncheck it in the filter, but I did not know if there was a setting for the application or specific email etc... I checked SYS:Notification Message and I did not see anything there. I am on 7.6.4 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Prod Cat/Product Catalog
thanks for the reply, it ending up being the environment I was on was missing the Permission, Artium Foundational Admin. There was a active link that looked specifically for that $GROUP$ LIKE Atrium Foundational Admin to enable the save button Kevin On Wed, May 4, 2011 at 12:12 AM, patchsk vamsi...@gmail.com wrote: Weird, if you have access to Create button then the SAVE button should be enabled. In 7.6.03 I tried the following two, both have save button enabled 1. If you have DSL Master permission then you can use Homepage -- Product Catalog -- General Functions -- New Product/Suite link 2. If you have Config Categorization Admin permission then you can use Application Admin -- Custom Config -- Foundation -- Products/ Operational Catalogs -- ProductCatalog. Both are doing the samething on the same forms, just the accesspoints are different. On May 3, 3:35 pm, Kevin Begosh kbeg...@gmail.com wrote: List, I am trying to create a Model/Version for a Product in the BMC Atrium Product Catalog since I read that A product must have model or version information before it appears in the Product Catalog Entries list., from the Product Catalog and DML guide 7.6. When I click on the create button the dialog comes up and the save button is disbaled. I looked at the form in developer studio and the field is disbaled there as well. So how are you suppose to create a model/version? ARS 7.5, CMDB 7.6 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 ARS Install, Email Engine Issue
thanks for all your help, it turned out being the ID I was using trying to create the MAPI configuration did not have permissions to create the email service. On Tue, May 3, 2011 at 9:00 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Yea, that’s what I was talking about….worked for me, and as they say YMMV… J *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Monday, May 02, 2011 7:06 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.4 ARS Install, Email Engine Issue ** LJ, The email engine itself is not an entry in the add remove programs but I did run the uninstall for ARS and chose email and then re-installed it and I got the same result. Maybe I could try for a third time :). Thanks for the response. Kevin On Sun, May 1, 2011 at 9:26 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Kevin, In both 7.5 and 7.6.4 installs I found that the Email engine and the Flashboard server didn’t install, I had to go into the add/remove programs, uninstall those components, and re-run the install to get them installed properly. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Sunday, May 01, 2011 4:26 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.6.4 ARS Install, Email Engine Issue ** List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Prod Cat/Product Catalog
List, I am trying to create a Model/Version for a Product in the BMC Atrium Product Catalog since I read that A product must have model or version information before it appears in the Product Catalog Entries list., from the Product Catalog and DML guide 7.6. When I click on the create button the dialog comes up and the save button is disbaled. I looked at the form in developer studio and the field is disbaled there as well. So how are you suppose to create a model/version? ARS 7.5, CMDB 7.6 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 ARS Install, Email Engine Issue
LJ, The email engine itself is not an entry in the add remove programs but I did run the uninstall for ARS and chose email and then re-installed it and I got the same result. Maybe I could try for a third time :). Thanks for the response. Kevin On Sun, May 1, 2011 at 9:26 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Kevin, In both 7.5 and 7.6.4 installs I found that the Email engine and the Flashboard server didn’t install, I had to go into the add/remove programs, uninstall those components, and re-run the install to get them installed properly. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Sunday, May 01, 2011 4:26 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.6.4 ARS Install, Email Engine Issue ** List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.4 ARS Install, Email Engine Issue
Joe, I will look at the events viewer to see. I actually have a 64bit and 32 bit JRE because they want to use MAPI. I used 64 bit for the plugin and 32 bit for the email engine per the documentation. On Mon, May 2, 2011 at 1:49 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** You could also try looking into the Events Viewer to see if it tells you anything under the Application Event Logs or System Events Logs... Before installing also make sure you have a compatible Java. I have installed on a similar configuration as yours and have had no problems. I had used 64 bit Java of the latest available version during the 2nd week of the release of AR System 7.6.04.. Joe *From:* Kevin Begosh kbeg...@gmail.com *Sent:* Monday, May 02, 2011 9:06 AM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Re: 7.6.4 ARS Install, Email Engine Issue ** LJ, The email engine itself is not an entry in the add remove programs but I did run the uninstall for ARS and chose email and then re-installed it and I got the same result. Maybe I could try for a third time :). Thanks for the response. Kevin On Sun, May 1, 2011 at 9:26 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Kevin, In both 7.5 and 7.6.4 installs I found that the Email engine and the Flashboard server didn’t install, I had to go into the add/remove programs, uninstall those components, and re-run the install to get them installed properly. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Sunday, May 01, 2011 4:26 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.6.4 ARS Install, Email Engine Issue ** List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.4 ARS Install, Email Engine Issue
List, I am installing ARS, ITSM CMDB etc... 7.6.4. I went to install the ASServer peice first on a windows 2008 64 bit server and a SQL 2008 DB. The install appear to work okay expect the email engine failed the sanity check, it said Email Engine is down. When I went to services to try and start it, it does not exist. I went to the registry and there is an entry there but no service. Has anyone seen this? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Index For Base Element CMDB 7.6
List, We added an attribute to Base Element a couple of weeks ago used the CMDB driver to update all other classes etc... and all works well. Now I want to go back and create a index for that same attribute and I see that I can do that in the class manager for Base Element but I was not sure if I had to do anything else to update the other classes or Base Element for that matter. Has anyone ever done this? ARS 7.5 CMDB 7.6 Windows 2003 Server Oracle 11.1 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Index For Base Element CMDB 7.6
okay thank you I will give it a whirl. Just wanted to make sure I was not missing anything. What I meant with my original email was we used the CMDB driver to add a attribute to Base Element. On Fri, Apr 29, 2011 at 4:32 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** Kevin, What do you mean by ‘used the CMDB driver to update all other classes etc’ ? When you add an attribute to base element you don’t have to update any other classes. For your question, all you need to do is add the index to the base element class either using cmdbdriver or the class manager. You should be able to see this on the BMC.CORE:BMC_BaseElement form when you’ve finished. Cheers Peter *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* 29 April 2011 21:15 *To:* arslist@ARSLIST.ORG *Subject:* Index For Base Element CMDB 7.6 ** List, We added an attribute to Base Element a couple of weeks ago used the CMDB driver to update all other classes etc... and all works well. Now I want to go back and create a index for that same attribute and I see that I can do that in the class manager for Base Element but I was not sure if I had to do anything else to update the other classes or Base Element for that matter. Has anyone ever done this? ARS 7.5 CMDB 7.6 Windows 2003 Server Oracle 11.1 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Index For Base Element CMDB 7.6
Thanks Tommy. I am going to wait till off hours and give it a whirl. On Fri, Apr 29, 2011 at 4:29 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Yes. I have added several to Base Element through Class Manager. No problems at all. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Friday, April 29, 2011 3:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Index For Base Element CMDB 7.6 ** List, We added an attribute to Base Element a couple of weeks ago used the CMDB driver to update all other classes etc... and all works well. Now I want to go back and create a index for that same attribute and I see that I can do that in the class manager for Base Element but I was not sure if I had to do anything else to update the other classes or Base Element for that matter. Has anyone ever done this? ARS 7.5 CMDB 7.6 Windows 2003 Server Oracle 11.1 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Index For Base Element CMDB 7.6
okay thanks. On Fri, Apr 29, 2011 at 4:38 PM, Tommy Morris tommy.mor...@radioshack.comwrote: ** Yeah you definitely want to put the system in Developer Cache mode for that. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Friday, April 29, 2011 3:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Index For Base Element CMDB 7.6 ** Thanks Tommy. I am going to wait till off hours and give it a whirl. On Fri, Apr 29, 2011 at 4:29 PM, Tommy Morris tommy.mor...@radioshack.com wrote: ** Yes. I have added several to Base Element through Class Manager. No problems at all. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Friday, April 29, 2011 3:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Index For Base Element CMDB 7.6 ** List, We added an attribute to Base Element a couple of weeks ago used the CMDB driver to update all other classes etc... and all works well. Now I want to go back and create a index for that same attribute and I see that I can do that in the class manager for Base Element but I was not sure if I had to do anything else to update the other classes or Base Element for that matter. Has anyone ever done this? ARS 7.5 CMDB 7.6 Windows 2003 Server Oracle 11.1 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AIE/CMDB Question
I have used AIE to import some records into the form BMC.CORE:BMC_COMPUTERSYSTEM and everything appeared to work okay. I imported them into a test dataset that I created. They all have the right ztmpkeyword, dataset id, and ztmpschemaPropername. For some reason though when I do a search on AST:Computer System they are not showing up, I am an admin on the system and I am doing a clear all before I search. Has anyone seen this behavior before. I am doing some digging but thinking maybe I missed a checkbox somewhere. ARS 7.5 CMDB 7.6 windows 2003 server Oracle 11 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: AIE/CMDB Question
okay I see that now, even if you do a clear all it still sets it when you search. okay, thanks. On Wed, Apr 13, 2011 at 1:28 PM, Webster, Basil basil.webs...@siemens.comwrote: ** Hi Kevin, This may a little bit of an obvious question but confirm that when you want to do your search, you begin from the Asset Management Console and have selected your test dataset. The reason why I ask this is that the dataset field gets default populated with the BMC.ASSET (production dataset) otherwise. Kind Regards, Basil Webster CMDB Manager Senior Remedy Developer Siemens IT Solutions and Services South Africa (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Halfway House 1685, South Africa T : +27 11 545 3551 F : +27 86 506 2883 M : +27 82 452 9389 basil.webs...@siemens.com -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* 13 April 2011 19:22 *To:* arslist@ARSLIST.ORG *Subject:* AIE/CMDB Question ** I have used AIE to import some records into the form BMC.CORE:BMC_COMPUTERSYSTEM and everything appeared to work okay. I imported them into a test dataset that I created. They all have the right ztmpkeyword, dataset id, and ztmpschemaPropername. For some reason though when I do a search on AST:Computer System they are not showing up, I am an admin on the system and I am doing a clear all before I search. Has anyone seen this behavior before. I am doing some digging but thinking maybe I missed a checkbox somewhere. ARS 7.5 CMDB 7.6 windows 2003 server Oracle 11 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARS 7.5 Flashboard Issue
The FB variables themselves have values hardcoded in the run if and then when I open thr form that the FB's are on I also set default values. That all works fine. Then you start seleting items from the drop down menus and it changes (refreshes) the FB for 3 to 4 times and then just stops refreshing them. I turned logging on and the workflow is firing properly, the FB just are not refreshing. One more thing to mention, these FB's are on a page holder and on the second tab. When I select the first tab and then the second tab if does refresh it that way. On Mon, Mar 7, 2011 at 11:12 AM, Elry elryal...@gmail.com wrote: Hey Kevin ... We have a similar setup. I did notice that we had problems displaying and refreshing the flashboards when we made them dynamic. I found I could make the problem go away by giving the flashboard default parameters that load when the form the loads. That way a default flashboard is seen when the form opens. I then allow the User to make choices in fields that will change the nature of the flashboard. This seems to work for me. Good Luck Bud. On Mar 4, 7:40 am, Kevin Begosh kbeg...@gmail.com wrote: List, I have a flashboard console form, display only, where I have 5 flashboard data visualization items. On that same console I have some fields lets say a, b and c. A is a list of all the dashboards and when you select it, it hides and unhides all of them based on which one you select. Fields b and c are data fields that drive the qualification of the flashboards. So when you select a or b I am changing the qualification of the flashboard and refreshing it to show the new data. Everything so far works fine with this. The problem I just noticed is that after the select the B or C a couple of times the FB stop refreshing. If I closed the form and come back in everything works fine again and the FB refresh when I select the menu. The again after a couple of menu selections, lets say 4 or 5 of B or C, the FB stop refreshing again. This is only happening on the mid tier, the user tool does not appear to lock up as I am calling it, at all. This may sound dumb but it almost seems like there is so many times you can refresh the FB before it just locks up. Has anyone seen this before? AR Server 7.5 patch 7 ITSM 7.6.00 Windows 2003 SQL 2005 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARS 7.5 Flashboard Issue
List, I have a flashboard console form, display only, where I have 5 flashboard data visualization items. On that same console I have some fields lets say a, b and c. A is a list of all the dashboards and when you select it, it hides and unhides all of them based on which one you select. Fields b and c are data fields that drive the qualification of the flashboards. So when you select a or b I am changing the qualification of the flashboard and refreshing it to show the new data. Everything so far works fine with this. The problem I just noticed is that after the select the B or C a couple of times the FB stop refreshing. If I closed the form and come back in everything works fine again and the FB refresh when I select the menu. The again after a couple of menu selections, lets say 4 or 5 of B or C, the FB stop refreshing again. This is only happening on the mid tier, the user tool does not appear to lock up as I am calling it, at all. This may sound dumb but it almost seems like there is so many times you can refresh the FB before it just locks up. Has anyone seen this before? AR Server 7.5 patch 7 ITSM 7.6.00 Windows 2003 SQL 2005 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RKM 7.6.04 Issue
okay I apologize, I was mis informed. They are on 7.6.03 for all apps. What is kind of wired is they have three different environments and ot works ok in Production but does not work on Dev and QA. On Thu, Feb 24, 2011 at 1:52 PM, strauss stra...@unt.edu wrote: ** Those are the 7.2 or 7.5 permission groups. The new groups are Knowledge Admin, Knowledge Config, etc. as of 7.6.03. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Thursday, February 24, 2011 12:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: RKM 7.6.04 Issue ** yup, did that, I gave myself all the KMSAC permssisions, User, Admin, Sys Admin etc... On Thu, Feb 24, 2011 at 1:30 PM, Roger Justice rjust2...@aol.com wrote: ** You need to assign RKM permissions on the People record. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 24, 2011 1:21 pm Subject: Re: RKM 7.6.04 Issue ** thats correct. It was already installed when I got here so I was going through the install notes and I do not see a rkmadmin user name that you create when you install like in the old versions. It just uses a remedy admin account. The same admin account I am being told that I am using to try and access the application from the web. On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice rjust2...@aol.com wrote: ** I do not have a 7.6.04 version available I do know there were some differences with permissions with RKM in 7.6.03. Since it is a full ARS application you can review the forms in RDS. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 24, 2011 12:56 pm Subject: Re: RKM 7.6.04 Issue ** I am using the web. Everything seems to load okay, I can see the first three tabs but thats it. All the other permissions in the system seem to work. On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice rjust2...@aol.com wrote: ** You must use the Mid-Tier for all 7.6.04 applications. If you are on the Mid-tier then there may be another issue. Be sure that the Home Page and all consoles display properly since Flash is now used extensivily. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 24, 2011 12:31 pm Subject: RKM 7.6.04 Issue ** List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ I do not _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.03 Questions/Issues
Thanks. On Thu, Feb 24, 2011 at 8:14 AM, gurram sanjeevnaidu naidu_2000_2...@rediffmail.com wrote: ** Kevin, When we attach the attachment in the request entry, The attached entries will not go in to the work info fields, If we want to view the attachments we have to click on the view service request and it displays the all the questions and attachments Thanks Sanjeeva Naidu G On Sat, 19 Feb 2011 21:12:51 +0530 Kevin Begosh kbeg...@gmail.com wrote ** List, I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's that create incidents. Everything works fine except for the following two things. 1. Attachment adding to the Service Request does not come over to the incident when created. There is a work info entry on the incident that says, Attachment from Request Entry but no attachment. 2. Update to the activity log on the service request does not update the work info on the incident. It does however update the activity log when a work info entry is created on the incident. I did a little digging and I have talk to a couple of people on these and I am hearing that both of these are not bugs, they are working on desgined. I was not 100% sure if that was accurate so I was wondering if anyone has worked on this issue and received any information on either of these? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ http://sigads.rediff.com/RealMedia/ads/click_nx.ads/www.rediffmail.com/signatureline.htm@Middle?_attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
RKM 7.6.04 Issue
List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RKM 7.6.04 Issue
I am using the web. Everything seems to load okay, I can see the first three tabs but thats it. All the other permissions in the system seem to work. On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice rjust2...@aol.com wrote: ** You must use the Mid-Tier for all 7.6.04 applications. If you are on the Mid-tier then there may be another issue. Be sure that the Home Page and all consoles display properly since Flash is now used extensivily. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 24, 2011 12:31 pm Subject: RKM 7.6.04 Issue ** List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RKM 7.6.04 Issue
thats correct. It was already installed when I got here so I was going through the install notes and I do not see a rkmadmin user name that you create when you install like in the old versions. It just uses a remedy admin account. The same admin account I am being told that I am using to try and access the application from the web. On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice rjust2...@aol.com wrote: ** I do not have a 7.6.04 version available I do know there were some differences with permissions with RKM in 7.6.03. Since it is a full ARS application you can review the forms in RDS. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 24, 2011 12:56 pm Subject: Re: RKM 7.6.04 Issue ** I am using the web. Everything seems to load okay, I can see the first three tabs but thats it. All the other permissions in the system seem to work. On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice rjust2...@aol.com wrote: ** You must use the Mid-Tier for all 7.6.04 applications. If you are on the Mid-tier then there may be another issue. Be sure that the Home Page and all consoles display properly since Flash is now used extensivily. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 24, 2011 12:31 pm Subject: RKM 7.6.04 Issue ** List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ I do not _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: RKM 7.6.04 Issue
yup, did that, I gave myself all the KMSAC permssisions, User, Admin, Sys Admin etc... On Thu, Feb 24, 2011 at 1:30 PM, Roger Justice rjust2...@aol.com wrote: ** You need to assign RKM permissions on the People record. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 24, 2011 1:21 pm Subject: Re: RKM 7.6.04 Issue ** thats correct. It was already installed when I got here so I was going through the install notes and I do not see a rkmadmin user name that you create when you install like in the old versions. It just uses a remedy admin account. The same admin account I am being told that I am using to try and access the application from the web. On Thu, Feb 24, 2011 at 1:01 PM, Roger Justice rjust2...@aol.com wrote: ** I do not have a 7.6.04 version available I do know there were some differences with permissions with RKM in 7.6.03. Since it is a full ARS application you can review the forms in RDS. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 24, 2011 12:56 pm Subject: Re: RKM 7.6.04 Issue ** I am using the web. Everything seems to load okay, I can see the first three tabs but thats it. All the other permissions in the system seem to work. On Thu, Feb 24, 2011 at 12:48 PM, Roger Justice rjust2...@aol.comwrote: ** You must use the Mid-Tier for all 7.6.04 applications. If you are on the Mid-tier then there may be another issue. Be sure that the Home Page and all consoles display properly since Flash is now used extensivily. -Original Message- From: Kevin Begosh kbeg...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 24, 2011 12:31 pm Subject: RKM 7.6.04 Issue ** List, I am playing around with RKM 7.6.04 right now and I am having an issue seeing the full console. All I see right now is the Home, Browse, and Search Tabs. I went in and gave myself all the KMSAC permssions, admin, system admin, user etc... and still nothing. In the older version I would have the RKM admin log in to flush the user cache but I do not see that in this version. Has anyone had this issue? Am I missing something? We are on the full suite of 7.6.04 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ I do not _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.03 Questions/Issues
Mahesh, Thanks. I heard that from someone else as well, but just wanted to verify. Does anyone know anything about #2. On Tue, Feb 15, 2011 at 3:35 PM, Mahesh mchand...@gmail.com wrote: ** For # 1: The attachment is not carried over to back-end application and is as designed. The attachment can be viewed from Request Details link. Thanks Mahesh On Tue, Feb 15, 2011 at 1:39 PM, Kevin Begosh kbeg...@gmail.com wrote: ** List, I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's that create incidents. Everything works fine except for the following two things. 1. Attachment adding to the Service Request does not come over to the incident when created. There is a work info entry on the incident that says, Attachment from Request Entry but no attachment. 2. Update to the activity log on the service request does not update the work info on the incident. It does however update the activity log when a work info entry is created on the incident. I did a little digging and I have talk to a couple of people on these and I am hearing that both of these are not bugs, they are working on desgined. I was not 100% sure if that was accurate so I was wondering if anyone has worked on this issue and received any information on either of these? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.03 Questions/Issues
Thanks Shawn. On Wed, Feb 16, 2011 at 9:33 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** I have only looked into the first item, and you are correct that it is described as being by design. However, there was a way to fix it in SRM 2.2. Unfortunately, I haven’t found the fix yet in the latest version. Thanks, *Shawn Pierson * Remedy Developer | Southern Union *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, February 15, 2011 1:39 PM *To:* arslist@ARSLIST.ORG *Subject:* SRM 7.6.03 Questions/Issues ** List, I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's that create incidents. Everything works fine except for the following two things. 1. Attachment adding to the Service Request does not come over to the incident when created. There is a work info entry on the incident that says, Attachment from Request Entry but no attachment. 2. Update to the activity log on the service request does not update the work info on the incident. It does however update the activity log when a work info entry is created on the incident. I did a little digging and I have talk to a couple of people on these and I am hearing that both of these are not bugs, they are working on desgined. I was not 100% sure if that was accurate so I was wondering if anyone has worked on this issue and received any information on either of these? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM 7.6.03 Questions/Issues
Thanks Eli, I thought it did work in 2.2, that is why I am trying to find out if was taken away or of it is a bug On Wed, Feb 16, 2011 at 11:02 AM, Eli Schilling eli.schill...@thecreek.comwrote: ** Hey Kevin, We're only on SRM 2.2 but item one is the same for us. I did open a ticket with BMC and they said it was by design in order to reduce duplication in the database. Its a real PITA though and we've considered adding some direct links. Having to go back and forth to locate attachments is a waste of time! As for item 2, we get work log copies either direction. So either they removed some functionality going to 7.6 or you do have a bug in the workflow. Cheers! Eli -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Pierson, Shawn *Sent:* Wednesday, February 16, 2011 6:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: SRM 7.6.03 Questions/Issues ** I have only looked into the first item, and you are correct that it is described as being by design. However, there was a way to fix it in SRM 2.2. Unfortunately, I haven’t found the fix yet in the latest version. Thanks, *Shawn Pierson * Remedy Developer | Southern Union *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, February 15, 2011 1:39 PM *To:* arslist@ARSLIST.ORG *Subject:* SRM 7.6.03 Questions/Issues ** List, I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's that create incidents. Everything works fine except for the following two things. 1. Attachment adding to the Service Request does not come over to the incident when created. There is a work info entry on the incident that says, Attachment from Request Entry but no attachment. 2. Update to the activity log on the service request does not update the work info on the incident. It does however update the activity log when a work info entry is created on the incident. I did a little digging and I have talk to a couple of people on these and I am hearing that both of these are not bugs, they are working on desgined. I was not 100% sure if that was accurate so I was wondering if anyone has worked on this issue and received any information on either of these? -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM 7.6.03 Questions/Issues
List, I am working with ARS/ITSM/SRM 7.6.03. I have created a number of SRD's that create incidents. Everything works fine except for the following two things. 1. Attachment adding to the Service Request does not come over to the incident when created. There is a work info entry on the incident that says, Attachment from Request Entry but no attachment. 2. Update to the activity log on the service request does not update the work info on the incident. It does however update the activity log when a work info entry is created on the incident. I did a little digging and I have talk to a couple of people on these and I am hearing that both of these are not bugs, they are working on desgined. I was not 100% sure if that was accurate so I was wondering if anyone has worked on this issue and received any information on either of these? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Dynamic Condition in Flashboards
Shiva, You can pass variables to the flashboard to change what the query is for the flashboard, I am assuming thats what you are talking about. I actually have a flashboard console now that has drop downs for company and assigned groups to change the query of the flashboard, we are multi tentant. If you look up the administering flashboards guide there is documentation on how to do that. SLM verson 7.1 documentation has it on page 80, customqual=’FieldName’= ++ $Field$+ So via workflow you just set the dashboard to that string above. That is an example so put in your values after customqual. I cannot access the system from where I am but if you need more help let me know offline and I can send you the set fields that I have. On Wed, Jan 26, 2011 at 1:14 PM, sivarama velicheti vsivar...@gmail.comwrote: ** Hi Users, I have a flashboards question for yo guys. Any suggestions would be greatly appreciated. I have a scenario where I need to select a Primary assigned for a ticket (which is a menu consisting of a list of 20 odd names). Based on my selection the appropriate flashboard needs to be displayed. I am looking for a way in which I can dynamically pass the primary name (that I select) to the flashboard variable qualification so that it displays the appropriate graph. I looked around and found out that I cannot use the EXTENAL() keyword for flashboards or escalations. Is there any other way I can achieve this. Because else I would need to build a bunch of flashboards with the Primary names hardcoded into the qualiication to display the appropriate graph. Its going to be a maintenance nightmare in case the names change. Please let me know in case you guys have any suggestions. Thanks Shiva _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Report Option From Table Field Opening Different Form.
List, Does anyone know how the AR System knows which form to display up when you put a report option for a table field. This is not a regular button and automatically brings up a form without having to add workflow. In most cases this brings up the ReportSelection form. For some reason, for some users it has started to bring up another form. Is there some sort of user preferences or server setting that sets which form to load for these lable buttons. We are on ARS 7.1, ITSM 7.1, SQL 2005 DB. -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Wierd Workflow Issue
Doug, thanks for taking the time to answer my question/issue. We are in fact using SQL 2005 here. I am going to try the trim to see if that works. This is all good and very useful information. Thanks, Kevin Begosh On Thu, Jan 6, 2011 at 1:59 AM, Mueller, Doug doug_muel...@bmc.com wrote: ** Kevin, This issue pops up about once a year. It is an artifact of a workaround to a challenge with a database. You did not indicate what database you are using... but I can tell you that it is either SQL Server or Sybase (and since you did indicate you are running on Windows and we do not support Sybase there I can say that it is SQL Server in your case) The issue is that SQL Server and Sybase has an odd behavior. If you have a character string that happens to have a backslash in it that it followed by a carriage return character, the database will remove the two characters from the character field. We have no clue why it does it, we just know that it does. Since we encode the definitions of qualificaitons and assignments and since we use backslashes as separator characters in that encoding and since your definition has a character string that is a return. What we did (way back in 1991 by the way) was to protect this scenario by inserting a space before the return. Good/bad/indifferent, it is the way we solved the problem. This is 99% innocuous and causes no issue -- but in situations like the scenario you have here, it introduces an extra character and can cause issues. The strategy that Fred described that includes trims resolves the problem as the logic trims off the extra space that is inserted for those databases (and has no issues if it is Oracle or DB2 as the database). Recently, logic has been introduced in the system to try and mask the issue by BMC reversing the extra space for those databases when we recognize the pattern. This is where people with the latest version are not seeing the results of the issue. Has it been resolved everywhere -- we think so. But if there is a miss, the trim strategy can be used as a workaround. I hope that helps at least explain what is occurring. Now, if we could go back 20 years and use a different workaround, would we? Probably. But, it is what we chose at the time to protect the definition from corruption. Doug Mueller -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, January 04, 2011 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Wierd Workflow Issue ** I will give this a try, I am still using the old admin tool. Thanks. Have any idea why it would change my filter after restart of the server? On Tue, Jan 4, 2011 at 1:23 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: What I typically do in my code is force the space replacement REPLACE($Comments HTML$, LTRIM(RTRIM( )), BR) Fred NOTE: This does not seem to work the same when using the Developer Studio (It seems to want to put 2 characters in instead of the single one) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Tuesday, January 04, 2011 12:13 PM To: arslist@ARSLIST.ORG Subject: Wierd Workflow Issue ** List, I am having a wierd workflow issue and I am wondering if anyone else has ever had this issue. I have a filter that goes through and takes the data from a character field and pushes it to another character field and adds some HTML tags to it. The main one I am concerned with is the one where I add BR anytime there is a carriage return. So my set fields value looks like this: REPLACE($Comments HTML$, , BR) and it works fine. The problem I am having now is everytime the AR Server is restarted the system comes through and adds a space my set fields value so it looks like this REPLACE($Comments HTML$, , BR) Has anyone ever seen this or know why ARS would add that extra space in the filter? This is all custom workflow. ARS 7.1 Windows 2003 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Wierd Workflow Issue
List, I am having a wierd workflow issue and I am wondering if anyone else has ever had this issue. I have a filter that goes through and takes the data from a character field and pushes it to another character field and adds some HTML tags to it. The main one I am concerned with is the one where I add BR anytime there is a carriage return. So my set fields value looks like this: REPLACE($Comments HTML$, , BR) and it works fine. The problem I am having now is everytime the AR Server is restarted the system comes through and adds a space my set fields value so it looks like this REPLACE($Comments HTML$, , BR) Has anyone ever seen this or know why ARS would add that extra space in the filter? This is all custom workflow. ARS 7.1 Windows 2003 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Wierd Workflow Issue
I will give this a try, I am still using the old admin tool. Thanks. Have any idea why it would change my filter after restart of the server? On Tue, Jan 4, 2011 at 1:23 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: What I typically do in my code is force the space replacement REPLACE($Comments HTML$, LTRIM(RTRIM( )), BR) Fred NOTE: This does not seem to work the same when using the Developer Studio (It seems to want to put 2 characters in instead of the single one) -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Tuesday, January 04, 2011 12:13 PM To: arslist@ARSLIST.ORG Subject: Wierd Workflow Issue ** List, I am having a wierd workflow issue and I am wondering if anyone else has ever had this issue. I have a filter that goes through and takes the data from a character field and pushes it to another character field and adds some HTML tags to it. The main one I am concerned with is the one where I add BR anytime there is a carriage return. So my set fields value looks like this: REPLACE($Comments HTML$, , BR) and it works fine. The problem I am having now is everytime the AR Server is restarted the system comes through and adds a space my set fields value so it looks like this REPLACE($Comments HTML$, , BR) Has anyone ever seen this or know why ARS would add that extra space in the filter? This is all custom workflow. ARS 7.1 Windows 2003 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Wierd Workflow Issue
Well we are on 7.1.00 patch 007 200904160530 right now. They are in the proces of upgrading to 7.5 in the next couple of weeks, so I guess I will just see how it acts after that. Thanks. On Tue, Jan 4, 2011 at 1:25 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Kevin, Yes I experience that EXACT issue. The problem is in the ARServer and is fixed by a patch. You didn’t mention what patch you are on, but go to the latest and you will see it not being an issue anymore. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, January 04, 2011 11:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Wierd Workflow Issue ** List, I am having a wierd workflow issue and I am wondering if anyone else has ever had this issue. I have a filter that goes through and takes the data from a character field and pushes it to another character field and adds some HTML tags to it. The main one I am concerned with is the one where I add BR anytime there is a carriage return. So my set fields value looks like this: REPLACE($Comments HTML$, , BR) and it works fine. The problem I am having now is everytime the AR Server is restarted the system comes through and adds a space my set fields value so it looks like this REPLACE($Comments HTML$, , BR) Has anyone ever seen this or know why ARS would add that extra space in the filter? This is all custom workflow. ARS 7.1 Windows 2003 -- Kevin Begosh _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Resetting SLA Target and Milestone
List, I have a custom application that I integration with SLM. Created the Data Source, created all the workflow etc So far everything is working fine. I am in the process now of trying to change or start the SLA target and milestone data over. I went and filled out the reset Goal for same request when on the target data source and I also selected Yes on the actualy SLA target for allowing to reset the SLA goal. However when I run the instance where it would reset it nothing happens. Iooked under the covers a little bit and saw there is a Restart Now value that was being set on SLM:Measurement so I tried that, and that did not work either. I was wondering if anyone either custome or OOB has had to reset a goal and how they did it. I did not want to change the dates and time through my own workflow but I will if I have to. I was hoping there was some OOB process or keyword that I might be missing. Any help is appreciated. ITSM 7.0.03 SLM 7.1 AR Server 7.1 Thanks, Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Run Process on the Mid Tier
I have a customer base that used to be 100% on the user tool so I had a AL that said PERFORM-ACTION-OPEN-URL new $Network Share$ and opened a network share in windows explorer. $Network Share$ being a field on the form where they have a drop down of certain network share address, such as //testnetworkshare/user/folder We are now opening this up to web users and as you can imagine, this does not work on the mid tier. How can you envoke windows explorer, or just open a network drive without having to use ftp, or a URL? ARS 7.1 ITSM 7.0 Windows 2003 SQL 2005 Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Run Process on the Mid Tier
Awesome, that worked. I new there had to be an easy way. You made my day Kevin On Thu, Sep 23, 2010 at 9:43 AM, Arner, Todd tar...@glhec.org wrote: ** We have been able to use PERFORM-ACTION-OPEN-URL from mid-tier to open docs and folders on our network. Here is how we enter the run command. PERFORM-ACTION-OPEN-URL file://\\Server\Remedyadmin\ExternalDocuments\ We found it only works from mid-tier if you include the file:// It also works from the user tool. Hope that helps -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Thursday, September 23, 2010 6:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Run Process on the Mid Tier ** I have a customer base that used to be 100% on the user tool so I had a AL that said PERFORM-ACTION-OPEN-URL new $Network Share$ and opened a network share in windows explorer. $Network Share$ being a field on the form where they have a drop down of certain network share address, such as //testnetworkshare/user/folder We are now opening this up to web users and as you can imagine, this does not work on the mid tier. How can you envoke windows explorer, or just open a network drive without having to use ftp, or a URL? ARS 7.1 ITSM 7.0 Windows 2003 SQL 2005 Kevin _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
RKM 7.5
List, I am adding a custom search criteria menu drop downs to the KMS_Config.xml file for RKM 7.5. When I add it to the bottom of the current set list, Company, product list, op cat list, service cat etc... it does not show up. When I add it to the middle of that section say under product catalog info it shows up but the one that was on the bottom before now does not show up. It almost seems to me like it is a fixed window or something for that search screen. Has anyone done this and had the same problem, does anyone know what it might be. Just looking basically to have the ability to have unlimited categoriation drop downs on that page and then have a scroll bar down the side. AR 7.5 ITSM 7.5 RKM 7.5 Windows 2008 server x64 SQL 2008 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
RKM 7.5 Install and Configuration Issue
So I recently installed and configured RKM 7.5 on a windows 2008 64 server and a couple of things appear to not be working. I got the install for the most part to run and complete exepct for these two things. 1. The AR Integration failed, saying it could not find some file it needed, I do not have the exact message at this moment. 2. When I log into the RKM web console I do not see an author tab, and I do not see a settings tab to run like the indexes etc... I have created a user with KMS Sys-admin and I am able to log in. Has any one seen this same behavior. This is my first experience with RKM 7.5 so I do not know if I am missing something. AR Server 7.5 Patch 4 Tomcat 5 SQL 2008 Windows 2008 64 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
SLM 7.1 Integration with Custom Application
List, Does anyone know or have a white paper or documentation on how to integrate a custom application with the SLM module. ARS 7.1, SLM 7.1 etc... -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Does anybody know what NOE stands for?
I beleive that is the normalization engine realted to the product catalog. On Tue, Aug 3, 2010 at 6:03 PM, Jason Miller jason.mil...@gmail.com wrote: ** We have the following line in our ar.cfg file (twice so it must be important). Server-Plugin-Alias: BMC.FILTERAPI.NOE BMC.FILTERAPI.NOE *servername*:9556 I am wondering what NOE is. Thanks, Jason _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Does anybody know what NOE stands for?
not sure about all of those, I just know thats what it stand for :) On Tue, Aug 3, 2010 at 6:34 PM, Jason Miller jason.mil...@gmail.com wrote: ** The NE was my first thought also but we have: Server-Plugin-Alias: BMC.FILTERAPI.NORM.ENGINE BMC.FILTERAPI.NORM.ENGINE * servername*:9555 Maybe two different plug-ins for the NE? On Tue, Aug 3, 2010 at 3:22 PM, Kevin Begosh kbeg...@gmail.com wrote: ** I beleive that is the normalization engine realted to the product catalog. On Tue, Aug 3, 2010 at 6:03 PM, Jason Miller jason.mil...@gmail.comwrote: ** We have the following line in our ar.cfg file (twice so it must be important). Server-Plugin-Alias: BMC.FILTERAPI.NOE BMC.FILTERAPI.NOE *servername* :9556 I am wondering what NOE is. Thanks, Jason _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARS Install windows 2008 Server, SQL 2008 DB install
Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARS Install windows 2008 Server, SQL 2008 DB install
yup just did the same. Thanks for the info. for some reason it added the user installing ARS as the DB owner and also used that same user as the log in for the AR System service. I was having issues starting ARS and looked through everything and changed those two and it is coming up now. I came in after the install so I guess it could have been something with the install. Oh well, Thanks, Kevin Begosh On Thu, Jul 22, 2010 at 9:18 AM, Debnath, Prijit prijit_debn...@bmc.comwrote: ** Hi Kevin, Yes, we have installed AR System Win 2008 64 bit and SQL 2008 64 bit w/o any specific issues. In fact, BMC will offer ITSM Suite stack (7.6.03 – due to release very soon) Installers on this OS/DB platform as well. More information is available at on BMCDNhttp://communities.bmc.com/communities/thread/44081?tstart=0. Thanks, Prijit Debnath Product Manager, Remedy A R System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Thursday, July 22, 2010 6:06 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS Install windows 2008 Server, SQL 2008 DB install ** Has anyone installed ARS on windows 2008 server and SQL 2008 DB? Any issues gotchas? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AR Email Issue 7.5 Patch 4
I keep seeing this issue in the AR Email Messages Error Logs Form, has anyone ever seen this before. Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB ERROR (311): Field ID is not related to this form; 18100 ERROR (311): Field ID is not related to this form; 18104 ERROR (311): Field ID is not related to this form; 18140 ERROR (311): Field ID is not related to this form; 18091 ERROR (311): Field ID is not related to this form; 18290 ERROR (311): Field ID is not related to this form; 18096 ERROR (311): Field ID is not related to this form; 18103 ERROR (311): Field ID is not related to this form; 18082 ERROR (311): Field ID is not related to this form; 179 ERROR (311): Field ID is not related to this form; 18084 ERROR (311): Field ID is not related to this form; 18099 ERROR (311): Field ID is not related to this form; 18098 ERROR (311): Field ID is not related to this form; 18093 ERROR (311): Field ID is not related to this form; 18092 ERROR (311): Field ID is not related to this form; 18087 ERROR (311): Field ID is not related to this form; 18089 ERROR (311): Field ID is not related to this form; 18088 ERROR (311): Field ID is not related to this form; 18085 ERROR (311): Field ID is not related to this form; 18086 ERROR (311): Field ID is not related to this form; 18090 Message will be deleted without logging in email messages form because there is an error on submit. Message Id : MAPIMessage1279643229855 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR Email Issue 7.5 Patch 4
Thats what I kind of thought but I figure I would post and see if it was something else. The wierd part about it is, nothing has changed that I know of. I am the only one doing development right now and I have not added anything to production in a month. Oh well. Kevin On Tue, Jul 20, 2010 at 12:34 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** It looks like you have some workflow that is firing and attempting to set (or is attempting to read) fields that are no longer on some form. You will need to try and figure out which form these fields are related to and then track down the workflow. On Tue, Jul 20, 2010 at 12:29 PM, Kevin Begosh kbeg...@gmail.com wrote: ** I keep seeing this issue in the AR Email Messages Error Logs Form, has anyone ever seen this before. Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB ERROR (311): Field ID is not related to this form; 18100 ERROR (311): Field ID is not related to this form; 18104 ERROR (311): Field ID is not related to this form; 18140 ERROR (311): Field ID is not related to this form; 18091 ERROR (311): Field ID is not related to this form; 18290 ERROR (311): Field ID is not related to this form; 18096 ERROR (311): Field ID is not related to this form; 18103 ERROR (311): Field ID is not related to this form; 18082 ERROR (311): Field ID is not related to this form; 179 ERROR (311): Field ID is not related to this form; 18084 ERROR (311): Field ID is not related to this form; 18099 ERROR (311): Field ID is not related to this form; 18098 ERROR (311): Field ID is not related to this form; 18093 ERROR (311): Field ID is not related to this form; 18092 ERROR (311): Field ID is not related to this form; 18087 ERROR (311): Field ID is not related to this form; 18089 ERROR (311): Field ID is not related to this form; 18088 ERROR (311): Field ID is not related to this form; 18085 ERROR (311): Field ID is not related to this form; 18086 ERROR (311): Field ID is not related to this form; 18090 Message will be deleted without logging in email messages form because there is an error on submit. Message Id : MAPIMessage1279643229855 -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: AR Email Issue 7.5 Patch 4
oh and I turned on API, SQL, and filter logging and I did not see any mention of this error or any other error for that matter. On Tue, Jul 20, 2010 at 12:34 PM, Warren Baltimore warrenbaltim...@gmail.com wrote: ** It looks like you have some workflow that is firing and attempting to set (or is attempting to read) fields that are no longer on some form. You will need to try and figure out which form these fields are related to and then track down the workflow. On Tue, Jul 20, 2010 at 12:29 PM, Kevin Begosh kbeg...@gmail.com wrote: ** I keep seeing this issue in the AR Email Messages Error Logs Form, has anyone ever seen this before. Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB ERROR (311): Field ID is not related to this form; 18100 ERROR (311): Field ID is not related to this form; 18104 ERROR (311): Field ID is not related to this form; 18140 ERROR (311): Field ID is not related to this form; 18091 ERROR (311): Field ID is not related to this form; 18290 ERROR (311): Field ID is not related to this form; 18096 ERROR (311): Field ID is not related to this form; 18103 ERROR (311): Field ID is not related to this form; 18082 ERROR (311): Field ID is not related to this form; 179 ERROR (311): Field ID is not related to this form; 18084 ERROR (311): Field ID is not related to this form; 18099 ERROR (311): Field ID is not related to this form; 18098 ERROR (311): Field ID is not related to this form; 18093 ERROR (311): Field ID is not related to this form; 18092 ERROR (311): Field ID is not related to this form; 18087 ERROR (311): Field ID is not related to this form; 18089 ERROR (311): Field ID is not related to this form; 18088 ERROR (311): Field ID is not related to this form; 18085 ERROR (311): Field ID is not related to this form; 18086 ERROR (311): Field ID is not related to this form; 18090 Message will be deleted without logging in email messages form because there is an error on submit. Message Id : MAPIMessage1279643229855 -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Resolved: AR Email Issue 7.5 Patch 4
Update: After some painstaking review of logs with nothing in them, we narrowed this issue down to incoming email only. We also saw a symptom of the email service that kept crashing. It turns out that there was a email about 20mb in the inbox that I guess was hosing up the email service. I deleted that one email and everything seems to be working fine now. We are using MAPI by the way. So if anyone gets those symptoms check for a big email :) Kevin Begosh On Tue, Jul 20, 2010 at 1:00 PM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Just as a guess, those field ids look like the range of field ids that I would expect to see on the AR System Email Messages form. I would see if somehow the email engine is unable to reference that form or what is going on. Thanks, *Shawn Pierson * Remedy Developer | Southern Union *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 20, 2010 11:30 AM *To:* arslist@ARSLIST.ORG *Subject:* AR Email Issue 7.5 Patch 4 ** I keep seeing this issue in the AR Email Messages Error Logs Form, has anyone ever seen this before. Windows 2003 server, ARS 7.5 Patch 4, SQL 2005 DB ERROR (311): Field ID is not related to this form; 18100 ERROR (311): Field ID is not related to this form; 18104 ERROR (311): Field ID is not related to this form; 18140 ERROR (311): Field ID is not related to this form; 18091 ERROR (311): Field ID is not related to this form; 18290 ERROR (311): Field ID is not related to this form; 18096 ERROR (311): Field ID is not related to this form; 18103 ERROR (311): Field ID is not related to this form; 18082 ERROR (311): Field ID is not related to this form; 179 ERROR (311): Field ID is not related to this form; 18084 ERROR (311): Field ID is not related to this form; 18099 ERROR (311): Field ID is not related to this form; 18098 ERROR (311): Field ID is not related to this form; 18093 ERROR (311): Field ID is not related to this form; 18092 ERROR (311): Field ID is not related to this form; 18087 ERROR (311): Field ID is not related to this form; 18089 ERROR (311): Field ID is not related to this form; 18088 ERROR (311): Field ID is not related to this form; 18085 ERROR (311): Field ID is not related to this form; 18086 ERROR (311): Field ID is not related to this form; 18090 Message will be deleted without logging in email messages form because there is an error on submit. Message Id : MAPIMessage1279643229855 -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
SLM Upgrade 7.03 to 7.6
Does anyone know if you can upgrade from SLM 7.03 to 7.6 Patch 1 or do you have to install 7.6 first? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SLM Upgrade 7.03 to 7.6
okay thanks. On Mon, Jul 19, 2010 at 10:28 AM, strauss stra...@unt.edu wrote: ** The SLM 7.6 Patch 1 is just a patch, not the full app like ITSM 7.6.00.001. You have to install the 7.6.00 distribution, then run the patch (which is of negligible size – adds a couple of active links and updates others). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Monday, July 19, 2010 9:25 AM *To:* arslist@ARSLIST.ORG *Subject:* SLM Upgrade 7.03 to 7.6 ** Does anyone know if you can upgrade from SLM 7.03 to 7.6 Patch 1 or do you have to install 7.6 first? -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ERROR (1291053)
Mauro, You are getting that message because you have to pass the group ID as well as the group name. The system does not look it up and populate it. At least we had that issue when working with Atrium Orchestrator Kevin Begosh On Thu, Jul 15, 2010 at 9:23 PM, Mauro Monteiro maumontesi...@gmail.comwrote: ** Hi All, After some investigations I found a filter named 'HPD:INC:ValidateAsgneeShft_053' which is responsible for showing the error message I sent before. Apparently, I must set the field 'Assigned Group Shift Name', I did it a very similar error happened - ERROR (1291055). Now, the issue seems to be related to the field named 'z1D Char01' because the new error is set on field named 'HPD:INC:ValidateAsgneeShft_055' which has the following criteria: *(( 'Assigned Support Company' != 'DB.Assigned Support Company') OR ( 'Assigned Support Organization' != 'DB.Assigned Support Organization') OR ( 'Assigned Group' != 'DB.Assigned Group') OR ( 'Assigned Group ID' != 'DB.Assigned Group ID') OR ( 'Assigned Group Shift Name' != 'DB.Assigned Group Shift Name') OR ( 'Assigned Group Shift ID' != 'DB.Assigned Group Shift ID') OR ( 'Assignee' != 'DB.Assignee') OR ( 'Assignee Login ID' != 'DB.Assignee Login ID')) AND ( 'Assignee' != $NULL$ ) AND ( 'Assigned Group Shift Name' != $NULL$ ) AND ( 'z1D Char01' = $NULL$ )* I tried to found this field 'z1D Char01' in the form HPD:Help Desk but I have not found it. Does anyone know where this field is defined? How can I set a value for it? Cheers, Mauro 2010/7/15 Mauro Monteiro maumontesi...@gmail.com Hi Chemys, I don't have so experience with Remedy. How can I enable the trace to figure out all filters running ? Is there a wad to loogin it? Cheers, Mauro 2010/7/15 chernys ben.cher...@softwaretoolhouse.com ** What you need to do in the API program you are using is the same as the user tool does. Turn on logging in the user tool and do the assignment change. Then you will see the hidden fields that are being set by the workflow. Set those fields and your problem will go away. Cheers You are missing some ID fields like Assigned Group ID and depending on what you are really doing, a bunch more. You could also trace the set of filters to determine when the error is thrown. Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.comben.cher...@softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Mauro Monteiro *Sent:* July-15-10 14:47 *To:* arslist@ARSLIST.ORG *Subject:* ERROR (1291053) ** Hi All, I am using Remedy 7.1 and I am using the API to update some Incident information (form HPD:Help Desk). Initially it was working fine, The issue started when I tried to update the 'Assignee' information. Every time I try it, I receive the following error: ERROR (1291053): ; The Asssigned Group fields are invalid. Use the menus for the Support Company, Support Organization, Assigned Group, and Assignee fields or the type ahead return function on the Assigned Group or Assignee fields to select this information. So, I defined these information, I mean I defined (They are the same values used in GUI): Support Company: My Company Support Organization: IT Support Organization Assigned Group: Internal Support However, I kept receiving the same error message. What can I do? I appreciate any suggestion. Cheers, Mauro _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- []'s Mauro -- []'s Mauro _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ITSM Help Install
Where is the install file for ITSM Help 7.6? The ITSM 7.6 Install guide says If you download the application, you access help from the top level of the working directory that holds the files you extracted after you downloaded them. I download, extracted, and install ITSM 7.6 patch 1. I do not see them any where. -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM Help Install
okay so that is a different download that BMCRemedyITSMSuite7.6.00.windows.zip, which I downloaded and installed. Thanks, Kevin Begosh On Thu, Jul 15, 2010 at 2:43 PM, strauss stra...@unt.edu wrote: ** The “BMCRemedyITSMSuite7.6.00.001.help.zip” file contains the updated help files. If you expand it, Setup.exe is in each of the application\help folders (asset\help, change\help, servicedesk\incident\help or \problem\help). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Thursday, July 15, 2010 1:37 PM *To:* arslist@ARSLIST.ORG *Subject:* ITSM Help Install ** Where is the install file for ITSM Help 7.6? The ITSM 7.6 Install guide says If you download the application, you access help from the top level of the working directory that holds the files you extracted after you downloaded them. I download, extracted, and install ITSM 7.6 patch 1. I do not see them any where. -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Web Services with ITSM
I agree if you are going to use WS I would use some kind enterprise bus. I had a custom app that used See Beyond I think it was called and it worked wonders. You can send the info to the Enterprise Bus in real time and then the Enterprise Bus can sent it whenever, queue it up for nightly push, real time etc. Also what we did with the See Beyond was added workflow that would push back a success when modified so you would know it went through and if it did not the Enterprise Bus could keep trying to send it till it got a success. On Thu, Jul 15, 2010 at 3:17 PM, Guillaume Rheault guilla...@dcshq.comwrote: ** What I would ask the customer is whether some kind of retry mechanism is needed, in case there is some kind of data error, or even worse a network problem. So... you may need a enterprise bus to queue the web service messages to perform the retry, or some custom .net or java code (i.e. a web service in between the Remedy ITSM services) to handle error and retries Guillaume -- *From:* Action Request System discussion list(ARSList) [ arsl...@arslist.org] on behalf of Danny Kellett [ danny.kell...@strategicworkflow.com] *Sent:* Tuesday, June 15, 2010 9:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Web Services with ITSM ** Hi all, I have a customer who wishes to use Web Services as their main communication between two ITSM systems for incident problem and change. I know this is possible but I was wondering if any of you have had any experiences with this with regards to good or bad really. Also they have specified communication over SSL. Thanks for your time, Kind regards Danny _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: 7.5 Mid-tier on IIS webserver
When you install the mid tier there should be an option for that. there will be both Tomcat and IIS install and it uses and ISAPI Redirect to redirect the traffic. On Tue, Jul 13, 2010 at 2:54 AM, Prasanth Prabhakaran (UST, IND) prasanth.prabhaka...@ust-global.com wrote: ** Hi , How can we run mid tier on IIS webserver with Tomcat JSP engine. Thanks and Regards, Prasanth.p _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: False differences in Migrator Differences report
There may be small differences that I have seen before like last modified by date, last modfied by etc... When I do a diff report I usually filter out some of those things so they do not show. This might be your case but I know small things like that show up. On Tue, Jul 13, 2010 at 8:20 AM, Martin, Dwayne marti...@jmu.edu wrote: ** Dear List, I am trying to use the Migrator tool “Differences” report to reconcile our Development server with the Production server. The report is supposed to list objects that are different between the two servers in red. But it shows in red hundreds of Remedy-created objects, such as Approval Server and Business Time Segment filters, that should be identical. It doesn’t say what the difference is. If I display the objects themselves they look identical. Just in case there are hidden difference, I migrated ten of the filters, but when I run the report again, those same filter appear once again in red. What is going on? (ARS 7.1 p3, Migrator 7.5, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM 7.5 Installation - Midtier or Application Server ?
Just curious how many people recommend having the two (Mid Tier, RKM) on the same server and how many recommend them on two separate servers. On Tue, Jul 13, 2010 at 10:35 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: On the MidTier server. RKM requires web components. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Mario Röhr Sent: Monday, July 12, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: RKM 7.5 Installation - Midtier or Application Server ? Hello Listers, if you have a classical 3 tier environment, where to install BMC RKM, on the MidTier Server or on the Server where AR Server is installed? Thanks in advance. Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM 7.5 Installation - Midtier or Application Server ?
Those are the same issues I ran into and thats why I typically have them seperated. On Tue, Jul 13, 2010 at 11:14 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** We recently moved RKM to its own server due to performance issues and issues dealing with shared files in Tomcat when we would apply patches or upgrades. It is definitely feasible to have RKM and the Mid Tier on the same server, and we ran with that for quite a while, but it’s easier to support RKM onto its own server. Thanks, Shawn Pierson *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 13, 2010 9:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: RKM 7.5 Installation - Midtier or Application Server ? ** Just curious how many people recommend having the two (Mid Tier, RKM) on the same server and how many recommend them on two separate servers. On Tue, Jul 13, 2010 at 10:35 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: On the MidTier server. RKM requires web components. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Mario Röhr Sent: Monday, July 12, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: RKM 7.5 Installation - Midtier or Application Server ? Hello Listers, if you have a classical 3 tier environment, where to install BMC RKM, on the MidTier Server or on the Server where AR Server is installed? Thanks in advance. Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Operational vs Product Categorization
I am going to throw my two cents in because this is probably the hardest part of implementing ITSM. make sure when you are defining these that you get input/buyoff from helpdesk managers, field tech managers etc I have seen companies in the past where these values where agreed upon but no one though of consulting with the people who actually use the application. You can come up with the best Foundational data to you, or to mangement but when it comes time to use it, if it does not make sense to them it is going to be a hard roll out, not to mention inaccurate reporting from people using the wrong cats etc This might go without saying, but just thought I would throw this out there. Kevin On Tue, Jul 13, 2010 at 11:51 AM, Thad Esser thad.es...@gmail.com wrote: ** The CI would be server abc.company.com with asset tag 123, and serial number 987654321-123456789. Product Catalog (example from one of the Topology Discovery defaults): - Tier 1 - Hardware - Tier 2 - Processing Unit - Tier 3 - Server - Product Name - ProLiant DL380 G4 - Manufacturer - HP Server abc.company.com would be categorized as a Proliant DL380. By using the product categorization on your Incidents, you can discern how often the Proliant DL380s are causing issues. Or how many times the Proliant's are being changed (via Change Requests). Operational Catalog - Tier 1 - Change (or Add or Remove, etc...) - Tier 2 - Server - Tier 3 - Microsoft Operationally, you can track what is happening to all the Microsoft servers. Combine this with the product categorization, and you can see how many issues you've had with your Microsoft Proliant DL380s. As has been mentioned, how each company wants to track things varies and can get philosophical. -Thad On Tue, Jul 13, 2010 at 8:34 AM, Martinez, Marcelo A marc...@cpchem.comwrote: Just to mix things up a bit more… In ITSM training I was told that operational catalog should be VerbNounNoun; and to use “I need to verb noun on my noun”. (i.e. “ I need to INSTALL SOFTWARE on my DESKTOP”). HTH Marcelo *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *vianna...@hotmail.com *Sent:* Tuesday, July 13, 2010 10:27 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Operational vs Product Categorization ** Thanks, all responses have been useful! Vi On Jul 13, 2010, at 11:22 AM, Thad Esser thad.es...@gmail.com wrote: ** Its not perfect, but this is what I reduced it down to: - Configuration Items (CIs) - The specific things in your environment. - Product Catalog - The different TYPES of those things in your environment. - Operational Catalog - The things you DO to the things in your environment. Operationally how you deal with them. Hope that helps Thad On Tue, Jul 13, 2010 at 8:06 AM, Vianna Vianna vianna...@hotmail.com wrote: ** Hello! I've been asked to define Operational and Product Categorization and identify the differences between the two. I'm having a difficult time putting it into words. Does anybody have a brief document or something that can help explain why we differentiate now? Thanks! Vi _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM 7.5 Installation - Midtier or Application Server ?
yup, I can't tell if the all caps WONDERFUL is genuine or Sarcastic :) On Tue, Jul 13, 2010 at 12:02 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** BMC does recommend that they be on different servers but will support you if they are on the same server and the RKM group is WONDERFUL to work with. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 13, 2010 8:46 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: RKM 7.5 Installation - Midtier or Application Server ? ** Those are the same issues I ran into and thats why I typically have them seperated. On Tue, Jul 13, 2010 at 11:14 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** We recently moved RKM to its own server due to performance issues and issues dealing with shared files in Tomcat when we would apply patches or upgrades. It is definitely feasible to have RKM and the Mid Tier on the same server, and we ran with that for quite a while, but it’s easier to support RKM onto its own server. Thanks, Shawn Pierson *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 13, 2010 9:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: RKM 7.5 Installation - Midtier or Application Server ? ** Just curious how many people recommend having the two (Mid Tier, RKM) on the same server and how many recommend them on two separate servers. On Tue, Jul 13, 2010 at 10:35 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: On the MidTier server. RKM requires web components. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Mario Röhr Sent: Monday, July 12, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: RKM 7.5 Installation - Midtier or Application Server ? Hello Listers, if you have a classical 3 tier environment, where to install BMC RKM, on the MidTier Server or on the Server where AR Server is installed? Thanks in advance. Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Admin thread locked?
how long ago was this. This has happend to me before, similiar situation but waiting 5-10 mins usually fixed it for me. On Tue, Jul 13, 2010 at 11:57 AM, Drew Shuller d...@io.com wrote: Hello everyone, I changed the properties of a join form and my admin tool locked up. I forced the app to close but now I can't log on, the server throws a timeout during data retrieval due to busy server error. The regular users arent effected. Any thoughts? Can I fix this without restarting the DB? Drew Shuller Soto Cano Airbase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM 7.5 Installation - Midtier or Application Server ?
I was actually going to say that before when you said RKM team, it always ended up being Carrie On Tue, Jul 13, 2010 at 1:13 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** It is serious. Carrie on the RKM team has always fixed all my issues with great customer service quickly! -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 13, 2010 9:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: RKM 7.5 Installation - Midtier or Application Server ? ** yup, I can't tell if the all caps WONDERFUL is genuine or Sarcastic :) On Tue, Jul 13, 2010 at 12:02 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** BMC does recommend that they be on different servers but will support you if they are on the same server and the RKM group is WONDERFUL to work with. -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 13, 2010 8:46 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: RKM 7.5 Installation - Midtier or Application Server ? ** Those are the same issues I ran into and thats why I typically have them seperated. On Tue, Jul 13, 2010 at 11:14 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** We recently moved RKM to its own server due to performance issues and issues dealing with shared files in Tomcat when we would apply patches or upgrades. It is definitely feasible to have RKM and the Mid Tier on the same server, and we ran with that for quite a while, but it’s easier to support RKM onto its own server. Thanks, Shawn Pierson *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 13, 2010 9:55 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: RKM 7.5 Installation - Midtier or Application Server ? ** Just curious how many people recommend having the two (Mid Tier, RKM) on the same server and how many recommend them on two separate servers. On Tue, Jul 13, 2010 at 10:35 AM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: On the MidTier server. RKM requires web components. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Mario Röhr Sent: Monday, July 12, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: RKM 7.5 Installation - Midtier or Application Server ? Hello Listers, if you have a classical 3 tier environment, where to install BMC RKM, on the MidTier Server or on the Server where AR Server is installed? Thanks in advance. Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
ARERR 92 Server Timeout During Database Update
okay so I remember seeing this before but I cannot remember what I did to solve the issue. I am am trying to change workflow objects, forms, filters etc... via the admin tool and I keep getting the ARERR 92 timeout during database update ... The environment I am in is a Server group configuration with 3 AR Servers sharing the same DB. Has anyone else out there had this issue? Windows 2003 server, SQL 2005 DB. Do you have to take them out of server groups and then make the changes and then put them back, something like that? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARERR 92 Server Timeout During Database Update
it is not our current prod. It is the environment that is going to be prod. Dev Cache Mode is checked. The fields I added where not there. I closed out of the admin tool and came back in. On Mon, Jul 12, 2010 at 1:40 PM, jham36 jha...@gmail.com wrote: Is this a production environment? I see this error if I make a change to Prod sometimes. In our dev environment we have Dev Cache Mode turned on. What is probably happening is that the change is submitted to the database and then there is a timeout in the admin tool while waiting for the server to re cache everything. If you close your workflow and re-open it after this error, you should see that it was updated properly. James On Jul 12, 1:23 pm, Kevin Begosh kbeg...@gmail.com wrote: okay so I remember seeing this before but I cannot remember what I did to solve the issue. I am am trying to change workflow objects, forms, filters etc... via the admin tool and I keep getting the ARERR 92 timeout during database update ... The environment I am in is a Server group configuration with 3 AR Servers sharing the same DB. Has anyone else out there had this issue? Windows 2003 server, SQL 2005 DB. Do you have to take them out of server groups and then make the changes and then put them back, something like that? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARERR 92 Server Timeout During Database Update
it is not a prod box. I will try the Delay-Recache-Time option. On Mon, Jul 12, 2010 at 3:03 PM, Garrison, Sean (Norcross) sean.garri...@fiserv.com wrote: ** Try setting “Delay-Recache-Time” to a few minutes. My suggestion would be more than the amount of time it takes to restart an arserver. That way if your update for some reason causes a server restart then you wouldn’t be down while it is restarting. I would also suggest turning developer cache mode off since it is a prod box. Sean *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Monday, July 12, 2010 1:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARERR 92 Server Timeout During Database Update ** it is not our current prod. It is the environment that is going to be prod. Dev Cache Mode is checked. The fields I added where not there. I closed out of the admin tool and came back in. On Mon, Jul 12, 2010 at 1:40 PM, jham36 jha...@gmail.com wrote: Is this a production environment? I see this error if I make a change to Prod sometimes. In our dev environment we have Dev Cache Mode turned on. What is probably happening is that the change is submitted to the database and then there is a timeout in the admin tool while waiting for the server to re cache everything. If you close your workflow and re-open it after this error, you should see that it was updated properly. James On Jul 12, 1:23 pm, Kevin Begosh kbeg...@gmail.com wrote: okay so I remember seeing this before but I cannot remember what I did to solve the issue. I am am trying to change workflow objects, forms, filters etc... via the admin tool and I keep getting the ARERR 92 timeout during database update ... The environment I am in is a Server group configuration with 3 AR Servers sharing the same DB. Has anyone else out there had this issue? Windows 2003 server, SQL 2005 DB. Do you have to take them out of server groups and then make the changes and then put them back, something like that? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARERR 92 Server Timeout During Database Update
okay thanks Joe. On Mon, Jul 12, 2010 at 3:25 PM, Joe D'Souza jdso...@shyle.net wrote: ** Kevin, Also if that does not work, check if the transaction logs on your SQL server are full. Flush it if necessary. Also check the size and usage of the DB as well as the log file. SQL 2005 auto sets them to increment, but if the disk these files are on is getting full, this auto increment would fail. Make sure that the disk that contains these files has enough free space.. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Kevin Begosh *Sent:* Monday, July 12, 2010 3:11 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARERR 92 Server Timeout During Database Update ** it is not a prod box. I will try the Delay-Recache-Time option. On Mon, Jul 12, 2010 at 3:03 PM, Garrison, Sean (Norcross) sean.garri...@fiserv.com wrote: ** Try setting “Delay-Recache-Time” to a few minutes. My suggestion would be more than the amount of time it takes to restart an arserver. That way if your update for some reason causes a server restart then you wouldn’t be down while it is restarting. I would also suggest turning developer cache mode off since it is a prod box. Sean *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Monday, July 12, 2010 1:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARERR 92 Server Timeout During Database Update ** it is not our current prod. It is the environment that is going to be prod. Dev Cache Mode is checked. The fields I added where not there. I closed out of the admin tool and came back in. On Mon, Jul 12, 2010 at 1:40 PM, jham36 jha...@gmail.com wrote: Is this a production environment? I see this error if I make a change to Prod sometimes. In our dev environment we have Dev Cache Mode turned on. What is probably happening is that the change is submitted to the database and then there is a timeout in the admin tool while waiting for the server to re cache everything. If you close your workflow and re-open it after this error, you should see that it was updated properly. James On Jul 12, 1:23 pm, Kevin Begosh kbeg...@gmail.com wrote: okay so I remember seeing this before but I cannot remember what I did to solve the issue. I am am trying to change workflow objects, forms, filters etc... via the admin tool and I keep getting the ARERR 92 timeout during database update ... The environment I am in is a Server group configuration with 3 AR Servers sharing the same DB. Has anyone else out there had this issue? Windows 2003 server, SQL 2005 DB. Do you have to take them out of server groups and then make the changes and then put them back, something like that? -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: RKM Authentication
John, Well the way I heard, I have seen it yet, was that it is being built in remedy workflow for ease of change the look and feel of RKM amongst other things. Kevin Begosh On Sat, Jul 10, 2010 at 4:31 AM, John Baker jba...@javasystemsolutions.comwrote: Jason, Do you have some further information you could share? Seems a rather odd move to re-write RKM in workflow - RKM is a fairly nice app, both in terms of UI and the way it's written. The Search Server dependency could easily be removed through the use of the wonderful open source Lucene project, leaving little or no external licensing to worry about. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Pushing Multiple Records with Escalation
well if you are doing it with an escalation you do not need a radio button, just have an escalation that fires off at a certain time and modifies a field on your form, like a display form such as Z1DAction. Pass a value like Start Record Creation, then have filter guides that will go through and create multiple records. They way I have always done that is with a integer field and increment it down in the filter guide each time you create the new record. Just make sure you loop through that filter guide. On Thu, Jul 8, 2010 at 1:26 PM, ahsan raza ahsanahsan1...@gmail.com wrote: ** Hi Ar Listers, I am looking to add multiple records/entries from one form to another using a radio button option, So whenever i click radion button, it should add all teh new entries (more than 20) to the other form. 1) How would i do with an escalation for some specific time . 2) How can i use filters and filter guides for the same action. Please consider my query. Help will be appreciated. Thanks -- Syed Ahsan Raza _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Pushing Multiple Records with Escalation
basically you need a escalation that starts the process, a filter that sets a integer field on how many records you want to create, a filter that calls the filter guide ( could be the same filter that sets the integer field), and then a couple of filters, one that checks the interger to make sure it is more than 0, one that creates the record, and then one that subtracts the integer. You must also loop through the filter guide to keep on creating the record. On Thu, Jul 8, 2010 at 1:49 PM, ahsan raza ahsanahsan1...@gmail.com wrote: ** Hi Kevin, I have an Easaclation for adding multiple records. and have one filter to add new records (which works for a single entry addition.) and then i have one filter guide which calls filter. Could u please tell me step by step procedure for that, coz i have tried every thing and still facing the problem for using temp field. Thanks in advance On Thu, Jul 8, 2010 at 10:44 AM, Kevin Begosh kbeg...@gmail.com wrote: ** well if you are doing it with an escalation you do not need a radio button, just have an escalation that fires off at a certain time and modifies a field on your form, like a display form such as Z1DAction. Pass a value like Start Record Creation, then have filter guides that will go through and create multiple records. They way I have always done that is with a integer field and increment it down in the filter guide each time you create the new record. Just make sure you loop through that filter guide. On Thu, Jul 8, 2010 at 1:26 PM, ahsan raza ahsanahsan1...@gmail.comwrote: ** Hi Ar Listers, I am looking to add multiple records/entries from one form to another using a radio button option, So whenever i click radion button, it should add all teh new entries (more than 20) to the other form. 1) How would i do with an escalation for some specific time . 2) How can i use filters and filter guides for the same action. Please consider my query. Help will be appreciated. Thanks -- Syed Ahsan Raza _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Syed Ahsan Raza _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Table Auto Refresh through the AR User Preference Form
Thanks Doug. The information helps. I am not going through with this I just wanted to be able to explain this to them. They are fine with the option just being on the mid tier out of the box and not having anything on the user tool. Kevin On Tue, Jul 6, 2010 at 3:13 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Kevin, If you wanted this to happen: 1) Create an active link that fires on interval and set the interval to 60 seconds and attach it to the form that contains the table you want to refresh. Define no Run If condition and define a single action which is a Change Field action to perform a table refresh. There is no step 2. This will refresh the table once a minute. NOTE: This is not a recommended practice in general as you really need to mean it if you do this. And, you really need to make sure the query is efficient. And, you need to think of whether there is any impact on the user for doing this -- for example, do other fields refresh as the table refreshes? So, something that is easy to do, but is it a good thing to do is another question. I hope this is useful, Doug Mueller -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 06, 2010 10:40 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Table Auto Refresh through the AR User Preference Form ** yeah I saw that as well. I just had a question of how hard it would be to have a table like on the incident management console auto refresh say, every minute. On Tue, Jul 6, 2010 at 1:35 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Not sure…the only auto-refresh I have ever used was to refresh the results list… *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 06, 2010 11:09 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Table Auto Refresh through the AR User Preference Form ** See that part I am confused about as well, is there an auto refresh setting for tables in the User tool. I was reading somewhere else and I thought it said that you can only do that in the mid tier. On Tue, Jul 6, 2010 at 12:46 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Kevin, After looking over that section of the doc for a min to try and figure out what it’s talking about….yes, I believe you are correct….what I take it to mean is that the attribute is not used as each table could have its own refresh settings…. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 06, 2010 10:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Table Auto Refresh through the AR User Preference Form ** okay so I am reading through the BMC Remedy Action Request System 7.5.00 Configuration Guide and I get to page 90 which talks about Table Field Refresh Interval - The interval at which tables automatically refreshes. On the table in the guide there is not a + next to the User tool or the Mid Tier, so does that mean you cannot use this at all? Does anyone know if this is valid or has anyone used it. I tried it out and it did not work. -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM Upgrade Issues
I actually have another 7.0 system which is an virtual image that was a blank install and that field ID is the same as mine here as well. This is just bascially an instance of one field that is not importing right. There are many others like this. Another example is on the HPD:HelpDesk form, the customers incidents table. All of the fields on that table in all of my systems start with 301 but the install is trying to import them as 303. On Sun, Jul 4, 2010 at 11:20 AM, Robert Molenda robert.mole...@gmail.comwrote: ** Interesting - I checked my Clean build ITSM 7.5.01 - patch 0 system - and the field ID is the 303778300 as you are mentioning as the to be imported version. Was this system a clean-build, or an upgrade or .. ?? Could someone have run change-id on the field for some reason? Is this the only field or are there more? HTH Robert On Fri, Jul 2, 2010 at 1:38 PM, Kevin Begosh kbeg...@gmail.com wrote: ** okay so I have been having ITSM upgrade issues and I have finally narrowed it down. Basically what is happening is I am running the ITSM install and it is trying to import .def .arx files etc and it is failing some definition files because it is trying to import a form with a field that already exists and failing saying that it already exists but the DB ID's are different. Example: One of the installs is importing the form FIN:LoadCosts and is failing because in the current system the field Related Cost is there, which it should be but it is Field ID 270002018. The field ID trying to be imported is 303778300. I have looked at other system the same version as mine and the current field ID is the same as mine 270002018. So why is this form failing to import, shouldn't it be over writing that field? Has anyone else seen this or run into this issue? Current system: ARS 7.5 Patch 4 CMDB 7.6 Patch 1 ITSM 7.03 Patch 9, plus the compatibility Patch Windows 2003 Server SQL 2005 DB VMWare Virtual Server I am trying to upgrade to ITSM 7.6 Patch 1 I have tried ITSM 7.6 Patch 1, ITSM 7.6, and now I am trying ITSM 7.5 and the same issue is happening on all three upgrades. -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- If it were not for the gutter, my mind would be homeless! _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM Upgrade Issues
yeah, I guess the question or problem I have that I am waiting support to come back with is if you are able to upgrade from 7.03 Patch 9 to 7.5 or 7.6 then how is the new field ID's suppose to change. It is trying to add Field ID 303. with the same name as one that exists and it's failing because you cannot have the two fields with the same DB name. So I am consufsed to what should happen with the install and/or why so many other people are not having issues. The only thing I can think of is that it is suppose to replace that field and if it's not doing it then why not? On Tue, Jul 6, 2010 at 11:59 AM, Robert Molenda robert.mole...@gmail.comwrote: ** Whoops - my bad - I looked at my 7.5 system and not my 7.0 :( On my 7.0.2 system on FIN:Costs the Related Costs field is 270002018 as you have mentioned - however there is not a FIN:LoadCosts (probably a difference between ITSM 7.0.2 and 7.0.3 which I never built/saved...) Interesting that in the installation guide for 7.5 the specific versions for Asset / Change were mentioned to be able to be upgraded from 7.0.3 but not for Incident and Problem... Might be interesting to check the field id on a 7.1 system... On Tue, Jul 6, 2010 at 7:31 AM, Kevin Begosh kbeg...@gmail.com wrote: ** I actually have another 7.0 system which is an virtual image that was a blank install and that field ID is the same as mine here as well. This is just bascially an instance of one field that is not importing right. There are many others like this. Another example is on the HPD:HelpDesk form, the customers incidents table. All of the fields on that table in all of my systems start with 301 but the install is trying to import them as 303. On Sun, Jul 4, 2010 at 11:20 AM, Robert Molenda robert.mole...@gmail.com wrote: ** Interesting - I checked my Clean build ITSM 7.5.01 - patch 0 system - and the field ID is the 303778300 as you are mentioning as the to be imported version. Was this system a clean-build, or an upgrade or .. ?? Could someone have run change-id on the field for some reason? Is this the only field or are there more? HTH Robert On Fri, Jul 2, 2010 at 1:38 PM, Kevin Begosh kbeg...@gmail.com wrote: ** okay so I have been having ITSM upgrade issues and I have finally narrowed it down. Basically what is happening is I am running the ITSM install and it is trying to import .def .arx files etc and it is failing some definition files because it is trying to import a form with a field that already exists and failing saying that it already exists but the DB ID's are different. Example: One of the installs is importing the form FIN:LoadCosts and is failing because in the current system the field Related Cost is there, which it should be but it is Field ID 270002018. The field ID trying to be imported is 303778300. I have looked at other system the same version as mine and the current field ID is the same as mine 270002018. So why is this form failing to import, shouldn't it be over writing that field? Has anyone else seen this or run into this issue? Current system: ARS 7.5 Patch 4 CMDB 7.6 Patch 1 ITSM 7.03 Patch 9, plus the compatibility Patch Windows 2003 Server SQL 2005 DB VMWare Virtual Server I am trying to upgrade to ITSM 7.6 Patch 1 I have tried ITSM 7.6 Patch 1, ITSM 7.6, and now I am trying ITSM 7.5 and the same issue is happening on all three upgrades. -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- If it were not for the gutter, my mind would be homeless! _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- If it were not for the gutter, my mind would be homeless! _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Table Auto Refresh through the AR User Preference Form
okay so I am reading through the BMC Remedy Action Request System 7.5.00 Configuration Guide and I get to page 90 which talks about Table Field Refresh Interval - The interval at which tables automatically refreshes. On the table in the guide there is not a + next to the User tool or the Mid Tier, so does that mean you cannot use this at all? Does anyone know if this is valid or has anyone used it. I tried it out and it did not work. -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Table Auto Refresh through the AR User Preference Form
See that part I am confused about as well, is there an auto refresh setting for tables in the User tool. I was reading somewhere else and I thought it said that you can only do that in the mid tier. On Tue, Jul 6, 2010 at 12:46 PM, LJ LongWing lj.longw...@gmail.com wrote: ** Kevin, After looking over that section of the doc for a min to try and figure out what it’s talking about….yes, I believe you are correct….what I take it to mean is that the attribute is not used as each table could have its own refresh settings…. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kevin Begosh *Sent:* Tuesday, July 06, 2010 10:23 AM *To:* arslist@ARSLIST.ORG *Subject:* Table Auto Refresh through the AR User Preference Form ** okay so I am reading through the BMC Remedy Action Request System 7.5.00 Configuration Guide and I get to page 90 which talks about Table Field Refresh Interval - The interval at which tables automatically refreshes. On the table in the guide there is not a + next to the User tool or the Mid Tier, so does that mean you cannot use this at all? Does anyone know if this is valid or has anyone used it. I tried it out and it did not work. -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
