Re: BMC Customer Support
Thanks Kathy. Please do contact me directly if you do not get a satisfactory answer to your issues. It would be very helpful to me if you could contact me directly and provide some insight into the problems you've had with ticket ID's so I can do some research. If something hasn't worked as it should have, I can work with my management team to rectify the issue so we don't have the same problem again. Many thanks and please accept my apologies if the experience you've had with BMC's Support team hasn't lived up to expectations. Jon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Thank you Jon for providing your information to the arslist. It's not often (with the exception of Doug Mueller) a bmc executive participates in the list and your attention is appreciated. When an executive volunteers to follow-up we should always graciously take advantage of that offer. What better way to make sure you're receiving the exposure to issues you're having at a level high enough to make a difference in bmc process. Regards, Susan Palmer ShopperTrak On Thu, Oct 3, 2013 at 2:59 AM, Jon Rendle jon_ren...@bmc.com wrote: Thanks Kathy. Please do contact me directly if you do not get a satisfactory answer to your issues. It would be very helpful to me if you could contact me directly and provide some insight into the problems you've had with ticket ID's so I can do some research. If something hasn't worked as it should have, I can work with my management team to rectify the issue so we don't have the same problem again. Many thanks and please accept my apologies if the experience you've had with BMC's Support team hasn't lived up to expectations. Jon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
BMC Customer Support
Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
We would prefer to have our SVP speak with BMC Sr. Management directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, October 02, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
you should get a hold of your account manager, and he can get a customer satisfaction manager - or something along those lines, I forget the exact title - assigned to your case... Den 02-10-2013 18:05, Kathy Morris skrev: ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Hi Kathy, If you can provide the issue details pertaining to which you are not getting appropriate support, and also in engineer's (TSA's signature), you would see his manager's email address, you can respond or reply to that, and manager should get in touch with you and can get the issue expedited. Also if you can provide me the issue#, I can ensure to get that addressed. Regards Kapil Banwari Manager, Technical Support BMC Software. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Two options I can think of ... At the bottom of their support emails there is usually a comment about contacting the support mgr. Might need to go up one level at a time. If you have a sales or BMC rep you can try to get through via that avenue. and (since I try to put a bit of levity into everything) of course there is also mitt.rom...@baincapital.com - Original Message - From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 12:10:01 PM Subject: Re: BMC Customer Support ** We would prefer to have our SVP speak with BMC Sr. Management directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, October 02, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
I sent an email to the BMC manager listed at the bottom of the email expressing our concerns, and Manager never responded. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, October 02, 2013 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support Two options I can think of ... At the bottom of their support emails there is usually a comment about contacting the support mgr. Might need to go up one level at a time. If you have a sales or BMC rep you can try to get through via that avenue. and (since I try to put a bit of levity into everything) of course there is also mitt.rom...@baincapital.com - Original Message - From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 12:10:01 PM Subject: Re: BMC Customer Support ** We would prefer to have our SVP speak with BMC Sr. Management directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, October 02, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
somehow that doesn't surprise me. next you'll tell me the sales or support reps are nowhere to be found. - Original Message - From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 1:41:17 PM Subject: Re: BMC Customer Support I sent an email to the BMC manager listed at the bottom of the email expressing our concerns, and Manager never responded. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, October 02, 2013 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support Two options I can think of ... At the bottom of their support emails there is usually a comment about contacting the support mgr. Might need to go up one level at a time. If you have a sales or BMC rep you can try to get through via that avenue. and (since I try to put a bit of levity into everything) of course there is also mitt.rom...@baincapital.com - Original Message - From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 12:10:01 PM Subject: Re: BMC Customer Support ** We would prefer to have our SVP speak with BMC Sr. Management directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, October 02, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Can't find the education folks either. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, October 02, 2013 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support somehow that doesn't surprise me. next you'll tell me the sales or support reps are nowhere to be found. - Original Message - From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 1:41:17 PM Subject: Re: BMC Customer Support I sent an email to the BMC manager listed at the bottom of the email expressing our concerns, and Manager never responded. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, October 02, 2013 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support Two options I can think of ... At the bottom of their support emails there is usually a comment about contacting the support mgr. Might need to go up one level at a time. If you have a sales or BMC rep you can try to get through via that avenue. and (since I try to put a bit of levity into everything) of course there is also mitt.rom...@baincapital.com - Original Message - From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 12:10:01 PM Subject: Re: BMC Customer Support ** We would prefer to have our SVP speak with BMC Sr. Management directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, October 02, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Maybe they've morphed into a gov agency and are furloughed! #shutdown Kidding... You should really follow escalating both through sales and support managers. If the issue is urgent, you can always call and raise the priority of your incident. If it is critical, BMC usually sends some alerts out and the turnaround time for first contact is usually 1 hour. Sent from my iPhone On Oct 2, 2013, at 12:21 PM, Brittain, Mark mbritt...@navisite.com wrote: Can't find the education folks either. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, October 02, 2013 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support somehow that doesn't surprise me. next you'll tell me the sales or support reps are nowhere to be found. - Original Message - From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 1:41:17 PM Subject: Re: BMC Customer Support I sent an email to the BMC manager listed at the bottom of the email expressing our concerns, and Manager never responded. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, October 02, 2013 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support Two options I can think of ... At the bottom of their support emails there is usually a comment about contacting the support mgr. Might need to go up one level at a time. If you have a sales or BMC rep you can try to get through via that avenue. and (since I try to put a bit of levity into everything) of course there is also mitt.rom...@baincapital.com - Original Message - From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 12:10:01 PM Subject: Re: BMC Customer Support ** We would prefer to have our SVP speak with BMC Sr. Management directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, October 02, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Kathy, I've worked with Kapil and his support personnel many times over the years as a customer. He is really good in terms of responding and follow ups so you should really consider discussing the issue with him. Sent from my iPhone On Oct 2, 2013, at 10:23 AM, Kapil Banwari kapil.banw...@gmail.com wrote: ** Hi Kathy, If you can provide the issue details pertaining to which you are not getting appropriate support, and also in engineer’s (TSA’s signature), you would see his manager’s email address, you can respond or reply to that, and manager should get in touch with you and can get the issue expedited. Also if you can provide me the issue#, I can ensure to get that addressed. Regards Kapil Banwari Manager, Technical Support BMC Software. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Kathy, Hi I have sent you a separate email to your personal email address and would welcome the opportunity to talk with you. Please let me know if you didn't receive the message and any alternative method I can use to get in contact with you. Many thanks Jon Rendle Vice President, Customer Support BMC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Hi Jon, Thank you for your email. We found a Manager to speak with at BMC. My co-worker who is responsible for Vendor relations is escalating the issue as we speak. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Rendle Sent: Wednesday, October 02, 2013 3:37 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support Kathy, Hi I have sent you a separate email to your personal email address and would welcome the opportunity to talk with you. Please let me know if you didn't receive the message and any alternative method I can use to get in contact with you. Many thanks Jon Rendle Vice President, Customer Support BMC ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
I've had really good luck the past few years when engaging our sales rep. It may take a couple of days or so, but they can usually cut through some red tape. Drew JTF-Bravo, Honduras On Wed, Oct 2, 2013 at 11:28 AM, pritch pri...@ptd.net wrote: Two options I can think of ... At the bottom of their support emails there is usually a comment about contacting the support mgr. Might need to go up one level at a time. If you have a sales or BMC rep you can try to get through via that avenue. and (since I try to put a bit of levity into everything) of course there is also mitt.rom...@baincapital.com - Original Message - From: Kathy Morris kathymorris...@aol.com To: arslist@ARSLIST.ORG Sent: Wednesday, October 2, 2013 12:10:01 PM Subject: Re: BMC Customer Support ** We would prefer to have our SVP speak with BMC Sr. Management directly. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Wednesday, October 02, 2013 12:09 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Hi Kathy, Would you mind sharing BMC Support Ticket ID that you are dealing with BMC support, so that I can take it forward to BMC Support management. Thank you, Kiran From: Action Request System discussion list(ARSList) [ mailto: arslist@ARSLIST.ORG ] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 9:35 PM To: arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BMC Customer Support
I'd like to interject that everyone's mileage may vary when engaging support resources. I also believe that support is doing a much better job than they have in the past. That being said, I do not vouch for every person manning the desk, only my interactions. .: Mike T :. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Wednesday, October 02, 2013 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Customer Support ** Someone was just telling me on the ARSlist that BMC Support had really made a turnaround and was doing much better. Kathy's email seems to indicate otherwise. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 02, 2013 11:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: BMC Customer Support ** Hi, Does anyone know who we can contact on a Sr. Management level at BMC regarding technical support? We are not happy at all with the level of support we are receiving. If you like, you contact me directly for any recommendations. _ARSlist: Where the Answers Are and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
