Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
For anyone else looking for this file, please go grab it from http://www.remedyusergroups.comhttp://www.remedyusergroups.com/ Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of adrian conway Sent: Monday, May 23, 2011 7:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Can you send me a copy as well? Thank you, On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote: ** I'm so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543tel:919-754-6543 ITS Service Desk: 919-754-6000tel:919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, May 23, 2011 4:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Congratulations on producing that ppt. It's so simple and clear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.comhttp://www.remedyusergroups.com/ Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, May 20, 2011 8:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) That would be divine, Matt. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543tel:919-754-6543 ITS Service Desk: 919-754-6000tel:919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, May 19, 2011 6:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I can post the final version for download on the RemedyUserGroups site, if you want, Jennifer. :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, May 19, 2011 4:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I would love a copy as well if you do not mind! Very much appreciated! -- Michael Hirst University of Arizona, UITS 520-621-0867tel:520-621-0867 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote: The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543tel:919-754-6543 ITS Service Desk: 919-754-6000tel:919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Thanks, Dave. I've submitted it under the ITIL category. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, May 23, 2011 11:17 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, If you'd like the fame and glory on an even broader scale, you could also post it as a Document on the AR System forum of the BMC Developer Network... https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Monday, May 23, 2011 06:51 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Please visit http://www.remedyusergroups.com to download this PowerPoint. :-) Jennifer was kind enough to allow us to post it there for everyone's convenience! Thank you, Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Monday, May 23, 2011 6:54 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Request for one more forward to my Id please - vaibhavsinghal@gmail.commailto:vaibhavsinghal@gmail.com Thank you From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com] Sent: Tuesday, May 24, 2011 5:08 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Can you send me a copy as well? Thank you, On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote: ** I'm so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543tel:919-754-6543 ITS Service Desk: 919-754-6000tel:919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, May 23, 2011 4:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Congratulations on producing that ppt. It's so simple and clear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.comhttp://www.remedyusergroups.com/ Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
hey Jennifer, I would like to have a copy as well. Can you send it to me.. Thanks, Vikram Meyer, Jennifer L-2 wrote: It was me. Do you need a copy? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/MidTier-Current-Connection-tp31648671p31679208.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
got it from the remedyusergroup site.. thanks, vikram_k wrote: hey Jennifer, I would like to have a copy as well. Can you send it to me.. Thanks, Vikram Meyer, Jennifer L-2 wrote: It was me. Do you need a copy? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/MidTier-Current-Connection-tp31648671p31679286.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Jennifer, Congratulations on producing that ppt. It's so simple and clear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.comwrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.com Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, May 20, 2011 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) That would be divine, Matt. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, May 19, 2011 6:03 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I can post the final version for download on the RemedyUserGroups site, if you want, Jennifer. :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, May 19, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I would love a copy as well if you do not mind! Very much appreciated! -- Michael Hirst University of Arizona, UITS 520-621-0867 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
I'm so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, May 23, 2011 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Congratulations on producing that ppt. It's so simple and clear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.comhttp://www.remedyusergroups.com/ Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, May 20, 2011 8:28 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) That would be divine, Matt. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543tel:919-754-6543 ITS Service Desk: 919-754-6000tel:919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, May 19, 2011 6:03 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I can post the final version for download on the RemedyUserGroups site, if you want, Jennifer. :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, May 19, 2011 4:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I would love a copy as well if you do not mind! Very much appreciated! -- Michael Hirst University of Arizona, UITS 520-621-0867tel:520-621-0867 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote: The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543tel:919-754-6543 ITS Service Desk: 919-754-6000tel:919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug11 www.wwrug.comhttp://www.wwrug.com/ ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Jennifer, Can you send me a copy as well? Thank you, On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.govwrote: ** I’m so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer *Sent:* Monday, May 23, 2011 4:33 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Congratulations on producing that ppt. It's so simple and clear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.com Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, May 20, 2011 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) That would be divine, Matt. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, May 19, 2011 6:03 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I can post the final version for download on the RemedyUserGroups site, if you want, Jennifer. :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, May 19, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I would love a copy as well if you do not mind! Very much appreciated! -- Michael Hirst University of Arizona, UITS 520-621-0867 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
** Jennifer, Request for one more forward to my Id please - vaibhavsinghal@gmail.com Thank you From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com] Sent: Tuesday, May 24, 2011 5:08 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Can you send me a copy as well? Thank you, On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: ** I’m so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, May 23, 2011 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Congratulations on producing that ppt. It's so simple andclear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.com Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Please visit http://www.remedyusergroups.com to download this PowerPoint. :-) Jennifer was kind enough to allow us to post it there for everyone's convenience! Thank you, Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Monday, May 23, 2011 6:54 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Request for one more forward to my Id please - vaibhavsinghal@gmail.com Thank you _ From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com] Sent: Tuesday, May 24, 2011 5:08 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Can you send me a copy as well? Thank you, On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: ** I'm so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us/ http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, May 23, 2011 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Congratulations on producing that ppt. It's so simple and clear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.com http://www.remedyusergroups.com/ Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
** Thanks Matt From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt [arsl...@mattreinfeldt.com] Sent: Tuesday, May 24, 2011 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Please visit http://www.remedyusergroups.com to download this PowerPoint. :-) Jennifer was kind enough to allow us to post it there for everyone's convenience! Thank you, Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Monday, May 23, 2011 6:54 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Request for one more forward to my Id please - vaibhavsinghal@gmail.com Thank you From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com] Sent: Tuesday, May 24, 2011 5:08 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Can you send me a copy as well? Thank you, On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: ** I’m so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, May 23, 2011 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Congratulations on producing that ppt. It's so simple andclear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.com Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Jennifer, If you'd like the fame and glory on an even broader scale, you could also post it as a Document on the AR System forum of the BMC Developer Network... https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Monday, May 23, 2011 06:51 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Please visit http://www.remedyusergroups.com to download this PowerPoint. :-) Jennifer was kind enough to allow us to post it there for everyone's convenience! Thank you, Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Singhal Sent: Monday, May 23, 2011 6:54 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Request for one more forward to my Id please - vaibhavsinghal@gmail.commailto:vaibhavsinghal@gmail.com Thank you From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com] Sent: Tuesday, May 24, 2011 5:08 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Can you send me a copy as well? Thank you, On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L jennifer.me...@nc.govmailto:jennifer.me...@nc.gov wrote: ** I'm so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543tel:919-754-6543 ITS Service Desk: 919-754-6000tel:919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Monday, May 23, 2011 4:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) ** Jennifer, Congratulations on producing that ppt. It's so simple and clear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote: For anyone else looking for this file, please go grab it from http://www.remedyusergroups.comhttp://www.remedyusergroups.com/ Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
That would be divine, Matt. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, May 19, 2011 6:03 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I can post the final version for download on the RemedyUserGroups site, if you want, Jennifer. :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, May 19, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I would love a copy as well if you do not mind! Very much appreciated! -- Michael Hirst University of Arizona, UITS 520-621-0867 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
For anyone else looking for this file, please go grab it from http://www.remedyusergroups.com Enjoy! Matt R. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, May 20, 2011 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) That would be divine, Matt. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Thursday, May 19, 2011 6:03 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I can post the final version for download on the RemedyUserGroups site, if you want, Jennifer. :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, May 19, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I would love a copy as well if you do not mind! Very much appreciated! -- Michael Hirst University of Arizona, UITS 520-621-0867 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
I would love a copy of this. Could you forward one to me? Thanks, Brian Goralczyk On Thu, May 19, 2011 at 7:55 AM, Meyer, Jennifer L jennifer.me...@nc.govwrote: The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -- Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Hi Jennifer, Can I get a copy too? Thanks Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Wednesday, May 18, 2011 3:55 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) It was me. Do you need a copy? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited.
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Hi Jennifer, I didn't get in yesterday, but could you send to me as well? Thanks Ron Smith -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Thursday, May 19, 2011 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message.
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
I would love a copy too. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Smith, Ron [POPII] Sent: Thursday, May 19, 2011 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Hi Jennifer, I didn't get in yesterday, but could you send to me as well? Thanks Ron Smith -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Thursday, May 19, 2011 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Me too! Thanks --- John Bandwagon Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, May 19, 2011 11:37 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I would love a copy too. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Smith, Ron [POPII] Sent: Thursday, May 19, 2011 7:59 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Hi Jennifer, I didn't get in yesterday, but could you send to me as well? Thanks Ron Smith -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Thursday, May 19, 2011 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
I would love a copy as well if you do not mind! Very much appreciated! -- Michael Hirst University of Arizona, UITS 520-621-0867 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
I can post the final version for download on the RemedyUserGroups site, if you want, Jennifer. :-) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Michael Sent: Thursday, May 19, 2011 4:20 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) I would love a copy as well if you do not mind! Very much appreciated! -- Michael Hirst University of Arizona, UITS 520-621-0867 On Thu, May 19, 2011 at 6:55 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: The ITIL-compliant refrigerator is now available. Thanks to all of you who responded with great ideas, especially Rich Gard for the expansion on Problem Management and ITIL, and to Joe D'Souza, who got us all off on this tangent. If you asked for the Refrigerator yesterday, I've sent you the ITIL-compliant version this morning. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
It was me. Do you need a copy? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Joe, It was a really good idea to use the refrigerator. I just expanded on it and used graphics showing stick men getting flattened by falling fridges. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
You could also extend the conversation by adding Asset Management to the mix. A refrigerator can be an Asset, because it’s a physical item that you paid for and you want to keep track of. However, when you place it in your house and start using it, it becomes a CI, where the food are all dependent CIs, and the electricity is a parent CI. If you remove the parent (electricity) from the dependent (refrigerator) it causes an outage that affects the CIs (consumable items, in this case) dependent on the refrigerator. This is likely to anger appadmin, who thinks the refrigerator is broken and pushes it out the window of his apartment in a fit of rage. I've had a long day or I would also come up with ways to demonstrate how SLM, RKM, and SRM could be used within the same analogy of the refrigerator. Perhaps when Remedy 8.0 comes out, instead of that blue wheel thing BMC is using to conceptualize their products, they can use a refrigerator instead. Thanks, Shawn Pierson Remedy Developer | Southern Union -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
I'm making an ITIL-compliant refrigerator, Shawn. I'll try to add some of the ideas you've provided to the mix. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Wednesday, May 18, 2011 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) You could also extend the conversation by adding Asset Management to the mix. A refrigerator can be an Asset, because it’s a physical item that you paid for and you want to keep track of. However, when you place it in your house and start using it, it becomes a CI, where the food are all dependent CIs, and the electricity is a parent CI. If you remove the parent (electricity) from the dependent (refrigerator) it causes an outage that affects the CIs (consumable items, in this case) dependent on the refrigerator. This is likely to anger appadmin, who thinks the refrigerator is broken and pushes it out the window of his apartment in a fit of rage. I've had a long day or I would also come up with ways to demonstrate how SLM, RKM, and SRM could be used within the same analogy of the refrigerator. Perhaps when Remedy 8.0 comes out, instead of that blue wheel thing BMC is using to conceptualize their products, they can use a refrigerator instead. Thanks, Shawn Pierson Remedy Developer | Southern Union -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Sure :-) why not.. Joe -Original Message- From: Meyer, Jennifer L Sent: Wednesday, May 18, 2011 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) It was me. Do you need a copy? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)
Jennifer, if possible, I would like a copy too. :) Thank you, Marcelo -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Sure :-) why not.. Joe -Original Message- From: Meyer, Jennifer L Sent: Wednesday, May 18, 2011 3:55 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) It was me. Do you need a copy? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, May 18, 2011 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Someone made a PPT presentation using that idea? That’s just a funny thought that came to my mind to use as an example to explain those little differences and it was a Friday when I posted that :-) Joe -Original Message- From: Sanford, Claire Sent: Wednesday, May 18, 2011 3:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Thank You! I got it! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Wednesday, May 18, 2011 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) http://www.mail-archive.com/arslist@arslist.org/msg64261.html Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, May 18, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change) Does anyone remember who made a PowerPoint presentation that outlined the change/incident/problem process with a refrigerator?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
