Re: Setup has detected . . .
You got it, David. You got it. As said earlier and after much frustration, I finally uninstalled ALL the Adobe things and THEN successfully installed Acrobat Pro 9. Afterwards, I re-installed FrameMaker 10, but WITHOUT the PDF Creation fiendish-thingy (a la Yellow Submarine). I mistakenly believed uninstalling FrameMaker 10 the first time would also uninstall its hangers-on, but obviously NOT. -- Ken On Friday, January 9, 2015 4:00 PM, David Artman da...@davidartman.com wrote: Hopefully I'm not too late to help! I actually got a new system at work today and fully rebuilt my production environment before lunch (FM8 + CS5 AcroPro9 oXygen all updates across the system). As it wasn't my first rodeo with Frame and the terrible PDF support, I knew to do the following: 1) Install FM8 but DO NOT install PDF Creation from the FM disk (8 prompts; later it might be a checkbox). 2) Install all FM8 updates, in order, from the web. 3) Install PhotoShop and Illustrator ONLY from CS5. 4) Install Acrobat Pro 9, full (even all language support). 5) Install all my other helpers and oXygen (we are in transition to DITA/XML). 6) Run Windows Update. Twice. 7) Update Java (incidental; we use vCloud Director). 8) THEN run Adobe Updater. Done. The critical step, as your friend deduced, is not to let FrameMaker do ANYTHING to setup Acrobat, Distiller, PDF Printer, etc: nothing. And only install Acrobat Pro after ALL other Adobe products are installed: let it do it's thing without any chance of something dumber coming along and fixing it. HTH; David ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Setup has detected . . .
Hopefully I'm not too late to help! I actually got a new system at work today and fully rebuilt my production environment before lunch (FM8 + CS5 AcroPro9 oXygen all updates across the system). As it wasn't my first rodeo with Frame and the terrible PDF support, I knew to do the following: 1) Install FM8 but DO NOT install "PDF Creation"from the FM disk (8 prompts; later it might be a checkbox). 2) Install all FM8 updates, in order, from the web. 3) InstallPhotoShop and Illustrator ONLY from CS5. 4) Install Acrobat Pro 9, full (even all language support). 5) Install all my other helpers and oXygen (we are in transition to DITA/XML). 6) Run Windows Update. Twice. 7) Update Java (incidental; we use vCloud Director). 8) THEN run Adobe Updater. Done. The critical step, as your friend deduced, is not to let FrameMaker do ANYTHING to setup Acrobat, Distiller, PDF Printer, etc: nothing. And only install Acrobat Pro after ALL other Adobe products are installed: let it do it's thing without any chance of something dumber coming along and "fixing" it. HTH; David ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Setup has detected . . .
A SWAG: After you de-install the applications, please run CCleaner (free version is at www.piriform.comhttp://www.piriform.com) and see if this helps remove any issues in the Windows registry that are causing the problem you are experiencing. During registry cleaning (second tab in the app), please uncheck the “Unused File Extensions” option though – my experience is that this causes me difficulties. Z From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Ken Poshedly Sent: Friday, January 02, 2015 8:41 PM To: Fred Ridder Cc: framers@lists.frameusers.com Subject: Re: Setup has detected . . . Nope (to your first paragraph questions). Sent from my iPhone On Jan 2, 2015, at 11:32 PM, Fred Ridder docu...@hotmail.commailto:docu...@hotmail.com wrote: Do you by any chance have Adobe Reader X or Adobe Reader XI installed? Either of these would be detected by the Acrobat 9 installer as a newer Adobe application for reading PDFs, and most likely cause it to bail out of the Acrobat installation. And FWIW, Acrobat 9 had some security issues that may or may not have been patched because version 9 is now two versions out of date. -Fred Ridder Date: Fri, 2 Jan 2015 19:38:58 -0800 From: poshe...@bellsouth.netmailto:poshe...@bellsouth.net Subject: Re: Setup has detected . . . To: tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com CC: framers@lists.frameusers.commailto:framers@lists.frameusers.com Hey Tom, At this time, I have not yet re-installed FM10 and still canNOT reinstall Acrobat 9 Pro without getting that damn popup. And remember, after clicking OK on the (Setup has detected ...) popup window, the main Acrobat setup window returns to present only a Finish button and when you click on it, the whole thing closes. No choices are presented at any time as to whether you want to install this or that. And I'm well-aware of what you said about FM pdf printing so that's not an issue. Thanks for the reply and let me know of any other ideas. -- Ken in Atlanta On Friday, January 2, 2015 10:27 PM, tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com wrote: Ken, I had a similar problem, but with FM12. The solution was to make sure you uninstall Acrobat 9 and restart. The when you load FM make sure not to enable pdf printing. Load acrobat next. Tom Beiswenger Manager, technical training documentation Bucher Emhart Glass Sent from my iPhone On Jan 2, 2015, at 10:08 PM, Ken Poshedly poshe...@bellsouth.netmailto:poshe...@bellsouth.net wrote: I recently (earlier this week) upgraded my home platform with a new motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the recommendation of a friend who's en electrical engineer and services control systems at various industrial plants across the southeastern U.S. His house is probably wired better than any computer store. And he has helped out at various times in the past, so I trust his opinion. The C-drive partition of my hard drive is for my programs and the D-drive partition is for my data folders and files. Before doing the upgrade, I backed up (copied) everything from both the C and D drives onto my external hard drive. I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; I could find nothing about deactivating it before uninstalling it. Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial button during these tests) and it runs fine. But Acrobat 9 Pro will not install. Instead, right after the opening (splash?) screen, a popup appears with the message, Setup has detected that you already have a more functional product installed. Setup will now terminate and the OK button. I noted that when I open an existing pdf file, it displays in HTML but exactly as a pdf file. So I once more uninstalled FrameMaker 10 and even did a system restart, but with no luck. The same popup appears when I try to install Acrobat 9 and I don't know where to go from here. Is there a registry listing or something that I should edit? And if so, where and how? I understand that if all else fails, I'm looking at doing a total Windows 7 RE-install. Cripe. What a way to start the new year. ___ You are currently subscribed to framers as tom.beiswen...@emhartglass.commailto:tom.beiswen...@emhartglass.com. Send list messages to framers@lists.frameusers.commailto:framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.commailto:framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to listad...@frameusers.commailto:listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources
Re: Setup has detected . . .
Hey, sigh Thanks for trying but CCleaner wasn't able to clear up the problem. I'm off to my friend's place this afternoon (the one who has done wondrous workarounds with various software in the past on his and other platforms) to see what he can do. If no success there, then a back-up once more to my external drive and a re-install of Windows 7 on the C-drive and start from scratch with my program installations -- and Acrobat Pro Version 9 will be the first one after the Windows updates and mother board device drivers are reloaded. It will be painful but not nearly as bad as it could be since I've only had this thing in place since Monday. -- Ken in Atlanta On Saturday, January 3, 2015 1:21 PM, Syed Zaeem Hosain (syed.hos...@aeris.net) syed.hos...@aeris.net wrote: A SWAG: After you de-install the applications, please run CCleaner (free version is at www.piriform.com) and see if this helps remove any issues in the Windows registry that are causing the problem you are experiencing. During registry cleaning (second tab in the app), please uncheck the “Unused File Extensions” option though – my experience is that this causes me difficulties. Z From:framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Ken Poshedly Sent: Friday, January 02, 2015 8:41 PM To: Fred Ridder Cc: framers@lists.frameusers.com Subject: Re: Setup has detected . . . Nope (to your first paragraph questions). Sent from my iPhone On Jan 2, 2015, at 11:32 PM, Fred Ridder docu...@hotmail.com wrote: Do you by any chance have Adobe Reader X or Adobe Reader XI installed? Either of these would be detected by the Acrobat 9 installer as a newer Adobe application for reading PDFs, and most likely cause it to bail out of the Acrobat installation. And FWIW, Acrobat 9 had some security issues that may or may not have been patched because version 9 is now two versions out of date. -Fred Ridder Date: Fri, 2 Jan 2015 19:38:58 -0800 From: poshe...@bellsouth.net Subject: Re: Setup has detected . . . To: tom.beiswen...@emhartglass.com CC: framers@lists.frameusers.com Hey Tom, At this time, I have not yet re-installed FM10 and still canNOT reinstall Acrobat 9 Pro without getting that damn popup. And remember, after clicking OK on the (Setup has detected ...) popup window, the main Acrobat setup window returns to present only a Finish button and when you click on it, the whole thing closes. No choices are presented at any time as to whether you want to install this or that. And I'm well-aware of what you said about FM pdf printing so that's not an issue. Thanks for the reply and let me know of any other ideas. -- Ken in Atlanta On Friday, January 2, 2015 10:27 PM, tom.beiswen...@emhartglass.com tom.beiswen...@emhartglass.com wrote: Ken, I had a similar problem, but with FM12. The solution was to make sure you uninstall Acrobat 9 and restart. The when you load FM make sure not to enable pdf printing. Load acrobat next. Tom Beiswenger Manager, technical training documentation Bucher Emhart Glass Sent from my iPhone On Jan 2, 2015, at 10:08 PM, Ken Poshedly poshe...@bellsouth.net wrote: I recently (earlier this week) upgraded my home platform with a new motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the recommendation of a friend who's en electrical engineer and services control systems at various industrial plants across the southeastern U.S. His house is probably wired better than any computer store. And he has helped out at various times in the past, so I trust his opinion. The C-drive partition of my hard drive is for my programs and the D-drive partition is for my data folders and files. Before doing the upgrade, I backed up (copied) everything from both the C and D drives onto my external hard drive. I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; I could find nothing about deactivating it before uninstalling it. Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial button during these tests) and it runs fine. But Acrobat 9 Pro will not install. Instead, right after the opening (splash?) screen, a popup appears with the message, Setup has detected that you already have a more functional product installed. Setup will now terminate and the OK button. I noted that when I open an existing pdf file, it displays in HTML but exactly as a pdf file. So I once more uninstalled FrameMaker 10 and even did a system restart, but with no luck. The same popup appears when I try to install Acrobat 9 and I don't know where to go from here. Is there a registry listing or something that I should edit? And if so, where and how? I understand that if all else fails, I'm looking at doing a total Windows 7 RE-install. Cripe. What a way to start the new year. ___ You are currently
Re: Setup has detected . . .
Did you apply the Acrobat 9.2 update? Did you check the Programs and Features control panel to make sure that some newer version of Reader or Acrobat is not installed? ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Setup has detected . . .
Group, Well, it took the help of the high-tech friend previously mentioned to get it done, but we finally got Acrobat Pro Version 9 installed. The culprit that kept preventing it (and causing the Setup has detected a more functional product popup) turned out to be the Adobe pdf creator thing that INstalled with FrameMaker but did not UNinstall when I uninstalled FrameMaker to see if doing so would allow Acrobat Pro to complete its install. The first part of the late-afternoon session was spent downloading and installing the latest AMD chipset drivers from the MSI web site. I don't know if any other of you have an MSI motherboard with AMD processor, but my experience with it was terrible; the physical installation early last week was ok, but installing the MSI device drivers via the God-awful Live Update 6 feature did NOT function correctly. I tried it over and over and the download seemed to complete but the new drivers never actually installed (as indicated by the MSI Live Update History tab). My phone converations with the MSI tech support folks were such that they assumed the download would automatically result in the drivers automatically installing -- but they didn't. So the tech support was NOT good, nor surprised or inquisitive. Anyway, my friend found a backdoor way to get them (not via Live Update 6) and installed them. The result was a superior display and no more popups announcing that hardware acceleration was not enabled (even though it was, as indicated by the Windows 7 device driver troubleshooting window). The only reason for this update was a move to 64-bit Windows 7 because my old (superior) ASUS motherboard did not support Windows 7 after I moved from Windows XP. In hindsight, I wish I'd purchased another ASUS motherboard, but money was a problem at the time. So after that, we once more tried various ways to get Acrobat 9 on there, but to no avail. So we checked Control, Panel -- Uninstall Programs and then found the Adobe PDF Creator thing. I actually believed uninstalling FrameMaker uninstalled all of it and its add-ons but I was obviously wrong. Too much faith in the company, I guess. So to be safe, we unstalled all of the Adobe things and ta-da! Acrobat 9 installed smoothly and beautifully; and after opening a few test pdf files to check it out, it works just as it should. Tomorrow (Sunday), I'll REinstall FrameMaker 10. Which features should I NOT install? Remember -- it's Acrobat Pro Version 9 and FrameMaker 10. Again, thanks to all for your kind assistance. -- Ken in Atlanta On Saturday, January 3, 2015 2:20 PM, Robert Lauriston rob...@lauriston.com wrote: Did you apply the Acrobat 9.2 update? Did you check the Programs and Features control panel to make sure that some newer version of Reader or Acrobat is not installed? ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Setup has detected . . .
Hey Tom, At this time, I have not yet re-installed FM10 and still canNOT reinstall Acrobat 9 Pro without getting that damn popup. And remember, after clicking OK on the (Setup has detected ...) popup window, the main Acrobat setup window returns to present only a Finish button and when you click on it, the whole thing closes. No choices are presented at any time as to whether you want to install this or that. And I'm well-aware of what you said about FM pdf printing so that's not an issue. Thanks for the reply and let me know of any other ideas. -- Ken in Atlanta On Friday, January 2, 2015 10:27 PM, tom.beiswen...@emhartglass.com tom.beiswen...@emhartglass.com wrote: Ken, I had a similar problem, but with FM12. The solution was to make sure you uninstall Acrobat 9 and restart. The when you load FM make sure not to enable pdf printing. Load acrobat next. Tom Beiswenger Manager, technical training documentation Bucher Emhart Glass Sent from my iPhone On Jan 2, 2015, at 10:08 PM, Ken Poshedly poshe...@bellsouth.net wrote: I recently (earlier this week) upgraded my home platform with a new motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the recommendation of a friend who's en electrical engineer and services control systems at various industrial plants across the southeastern U.S. His house is probably wired better than any computer store. And he has helped out at various times in the past, so I trust his opinion. The C-drive partition of my hard drive is for my programs and the D-drive partition is for my data folders and files. Before doing the upgrade, I backed up (copied) everything from both the C and D drives onto my external hard drive. I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; I could find nothing about deactivating it before uninstalling it. Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial button during these tests) and it runs fine. But Acrobat 9 Pro will not install. Instead, right after the opening (splash?) screen, a popup appears with the message, Setup has detected that you already have a more functional product installed. Setup will now terminate and the OK button. I noted that when I open an existing pdf file, it displays in HTML but exactly as a pdf file. So I once more uninstalled FrameMaker 10 and even did a system restart, but with no luck. The same popup appears when I try to install Acrobat 9 and I don't know where to go from here. Is there a registry listing or something that I should edit? And if so, where and how? I understand that if all else fails, I'm looking at doing a total Windows 7 RE-install. Cripe. What a way to start the new year. ___ You are currently subscribed to framers as tom.beiswen...@emhartglass.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Setup has detected . . .
Ken, I had a similar problem, but with FM12. The solution was to make sure you uninstall Acrobat 9 and restart. The when you load FM make sure not to enable pdf printing. Load acrobat next. Tom Beiswenger Manager, technical training documentation Bucher Emhart Glass Sent from my iPhone On Jan 2, 2015, at 10:08 PM, Ken Poshedly poshe...@bellsouth.net wrote: I recently (earlier this week) upgraded my home platform with a new motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the recommendation of a friend who's en electrical engineer and services control systems at various industrial plants across the southeastern U.S. His house is probably wired better than any computer store. And he has helped out at various times in the past, so I trust his opinion. The C-drive partition of my hard drive is for my programs and the D-drive partition is for my data folders and files. Before doing the upgrade, I backed up (copied) everything from both the C and D drives onto my external hard drive. I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; I could find nothing about deactivating it before uninstalling it. Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial button during these tests) and it runs fine. But Acrobat 9 Pro will not install. Instead, right after the opening (splash?) screen, a popup appears with the message, Setup has detected that you already have a more functional product installed. Setup will now terminate and the OK button. I noted that when I open an existing pdf file, it displays in HTML but exactly as a pdf file. So I once more uninstalled FrameMaker 10 and even did a system restart, but with no luck. The same popup appears when I try to install Acrobat 9 and I don't know where to go from here. Is there a registry listing or something that I should edit? And if so, where and how? I understand that if all else fails, I'm looking at doing a total Windows 7 RE-install. Cripe. What a way to start the new year. ___ You are currently subscribed to framers as tom.beiswen...@emhartglass.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Setup has detected . . .
I recently (earlier this week) upgraded my home platform with a new motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the recommendation of a friend who's en electrical engineer and services control systems at various industrial plants across the southeastern U.S. His house is probably wired better than any computer store. And he has helped out at various times in the past, so I trust his opinion. The C-drive partition of my hard drive is for my programs and the D-drive partition is for my data folders and files. Before doing the upgrade, I backed up (copied) everything from both the C and D drives onto my external hard drive. I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; I could find nothing about deactivating it before uninstalling it. Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial button during these tests) and it runs fine. But Acrobat 9 Pro will not install. Instead, right after the opening (splash?) screen, a popup appears with the message, Setup has detected that you already have a more functional product installed. Setup will now terminate and the OK button. I noted that when I open an existing pdf file, it displays in HTML but exactly as a pdf file. So I once more uninstalled FrameMaker 10 and even did a system restart, but with no luck. The same popup appears when I try to install Acrobat 9 and I don't know where to go from here. Is there a registry listing or something that I should edit? And if so, where and how? I understand that if all else fails, I'm looking at doing a total Windows 7 RE-install. Cripe. What a way to start the new year.___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Setup has detected . . .
Cripe. What a way to start the new year. Oh, I don't know. I thought that happened in Jan 2013: http://lists.frameusers.com/pipermail/framers/2013-January/027553.html ;-) I hope Tom's suggestion does the trick. Nadine ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Setup has detected . . .
Do you by any chance have Adobe Reader X or Adobe Reader XI installed? Either of these would be detected by the Acrobat 9 installer as a newer Adobe application for reading PDFs, and most likely cause it to bail out of the Acrobat installation. And FWIW, Acrobat 9 had some security issues that may or may not have been patched because version 9 is now two versions out of date. -Fred Ridder Date: Fri, 2 Jan 2015 19:38:58 -0800 From: poshe...@bellsouth.net Subject: Re: Setup has detected . . . To: tom.beiswen...@emhartglass.com CC: framers@lists.frameusers.com Hey Tom, At this time, I have not yet re-installed FM10 and still canNOT reinstall Acrobat 9 Pro without getting that damn popup. And remember, after clicking OK on the (Setup has detected ...) popup window, the main Acrobat setup window returns to present only a Finish button and when you click on it, the whole thing closes. No choices are presented at any time as to whether you want to install this or that. And I'm well-aware of what you said about FM pdf printing so that's not an issue. Thanks for the reply and let me know of any other ideas. -- Ken in Atlanta On Friday, January 2, 2015 10:27 PM, tom.beiswen...@emhartglass.com tom.beiswen...@emhartglass.com wrote: Ken, I had a similar problem, but with FM12. The solution was to make sure you uninstall Acrobat 9 and restart. The when you load FM make sure not to enable pdf printing. Load acrobat next. Tom BeiswengerManager, technical training documentationBucher Emhart GlassSent from my iPhoneOn Jan 2, 2015, at 10:08 PM, Ken Poshedly poshe...@bellsouth.net wrote: I recently (earlier this week) upgraded my home platform with a new motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the recommendation of a friend who's en electrical engineer and services control systems at various industrial plants across the southeastern U.S. His house is probably wired better than any computer store. And he has helped out at various times in the past, so I trust his opinion.The C-drive partition of my hard drive is for my programs and the D-drive partition is for my data folders and files.Before doing the upgrade, I backed up (copied) everything from both the C and D drives onto my external hard drive.I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; I could find nothing about deactivating it before uninstalling it.Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial button during these tests) and it runs fine.But Acrobat 9 Pro will not install. Instead, right after the opening (splash?) screen, a popup appears with the message, Setup has detected that you already have a more functional product installed. Setup will now terminate and the OK button.I noted that when I open an existing pdf file, it displays in HTML but exactly as a pdf file.So I once more uninstalled FrameMaker 10 and even did a system restart, but with no luck. The same popup appears when I try to install Acrobat 9 and I don't know where to go from here. Is there a registry listing or something that I should edit? And if so, where and how?I understand that if all else fails, I'm looking at doing a total Windows 7 RE-install.Cripe. What a way to start the new year.___ You are currently subscribed to framers as tom.beiswen...@emhartglass.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as docu...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
Re: Setup has detected . . .
Nope (to your first paragraph questions). Sent from my iPhone On Jan 2, 2015, at 11:32 PM, Fred Ridder docu...@hotmail.com wrote: Do you by any chance have Adobe Reader X or Adobe Reader XI installed? Either of these would be detected by the Acrobat 9 installer as a newer Adobe application for reading PDFs, and most likely cause it to bail out of the Acrobat installation. And FWIW, Acrobat 9 had some security issues that may or may not have been patched because version 9 is now two versions out of date. -Fred Ridder Date: Fri, 2 Jan 2015 19:38:58 -0800 From: poshe...@bellsouth.net Subject: Re: Setup has detected . . . To: tom.beiswen...@emhartglass.com CC: framers@lists.frameusers.com Hey Tom, At this time, I have not yet re-installed FM10 and still canNOT reinstall Acrobat 9 Pro without getting that damn popup. And remember, after clicking OK on the (Setup has detected ...) popup window, the main Acrobat setup window returns to present only a Finish button and when you click on it, the whole thing closes. No choices are presented at any time as to whether you want to install this or that. And I'm well-aware of what you said about FM pdf printing so that's not an issue. Thanks for the reply and let me know of any other ideas. -- Ken in Atlanta On Friday, January 2, 2015 10:27 PM, tom.beiswen...@emhartglass.com tom.beiswen...@emhartglass.com wrote: Ken, I had a similar problem, but with FM12. The solution was to make sure you uninstall Acrobat 9 and restart. The when you load FM make sure not to enable pdf printing. Load acrobat next. Tom Beiswenger Manager, technical training documentation Bucher Emhart Glass Sent from my iPhone On Jan 2, 2015, at 10:08 PM, Ken Poshedly poshe...@bellsouth.net wrote: I recently (earlier this week) upgraded my home platform with a new motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the recommendation of a friend who's en electrical engineer and services control systems at various industrial plants across the southeastern U.S. His house is probably wired better than any computer store. And he has helped out at various times in the past, so I trust his opinion. The C-drive partition of my hard drive is for my programs and the D-drive partition is for my data folders and files. Before doing the upgrade, I backed up (copied) everything from both the C and D drives onto my external hard drive. I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; I could find nothing about deactivating it before uninstalling it. Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial button during these tests) and it runs fine. But Acrobat 9 Pro will not install. Instead, right after the opening (splash?) screen, a popup appears with the message, Setup has detected that you already have a more functional product installed. Setup will now terminate and the OK button. I noted that when I open an existing pdf file, it displays in HTML but exactly as a pdf file. So I once more uninstalled FrameMaker 10 and even did a system restart, but with no luck. The same popup appears when I try to install Acrobat 9 and I don't know where to go from here. Is there a registry listing or something that I should edit? And if so, where and how? I understand that if all else fails, I'm looking at doing a total Windows 7 RE-install. Cripe. What a way to start the new year. ___ You are currently subscribed to framers as tom.beiswen...@emhartglass.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as docu...@hotmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
