RE: [U2] Knowledgebase access
At 10:08 AM 1/26/2006, you wrote: So get with your VAR's and request access and they should be able to get you going. If they do not know how, tell them to contact IBM as this is available now. I suspect IBM should have some type of announcement in their Information Management Software Today newsletter sometime soon. Ah, I thought I saw this but could not find it. It was in the latest edition of the above. Support and Services Access to IBM Support Knowledgebase Extended to Tiered Partners and VAR End Users IBM U2 OEM Partners and Master Distributors can grant access to the entitled IBM Support Knowledgebase for their associated End Users and/or Tiered Partners. The IBM U2 Support Knowledgebase is the main repository of Technical Support how-to's, hints and tips and other articles invaluable for supporting your U2 products and solutions. Access is available with the express consent of the Partner or Distributor. Full details of how Partners or Distributors request access is provided in the U2 Partners QuickPlace. If you currently hold a valid U2 OEM, Passport Advantage Express or Distributor Agreement and do not have access to this site please email [EMAIL PROTECTED] for access. The document in the U2 Partner QuickPlace is called Accessing the Knowledgebase: for Tiered Partners or VAR Endusers. http://www.ibm.com/isource/cgi-bin/goto?on=IMNL125J03 Doug Miller [EMAIL PROTECTED] Manager of Technical Services Strategy 7Dallas TX --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
The issue is that the Universe user has their maintenance through a distributor and myself as a reseller, and I believe you can only access the knowledgebase when a Universe user has support directly through IBM. That is what I have been told anyway by that distributor and also IBM when I tried to register as the Universe User through tech connect. I can understand restricting access to the website for logging calls if you by maintenance through a reseller distributor, but restricting the knowledgebase like it is the crown jewels, come on. Is IBM really interested in getting U2 out there? Thanks for the response though, cheers Phil -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Logan, David (SST - Adelaide) Sent: Thursday, 26 January 2006 8:30 p.m. To: u2-users@listserver.u2ug.org Subject: RE: [U2] Knowledgebase access Hi Phil, We looked at this a while ago and asked the question. The response is to use the clients licence to access the knowledgebase. We provide support for a number of u2 sites but cannot get any direct access. This tends to make it difficult for call logging etc. however to give IBM their due, there has been a good response once we have managed to connect. It can be very frustrating to get to the point of logging a call only to be told the issue has been documented on the knowledgebase. Try asking directly through the IBM office in NZ, maybe with enough noise, IBM may look at granting access to these secrets. Good luck with any attempt you may make. 8-) Regards David Logan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: Thursday, 26 January 2006 3:16 PM To: u2-users@listserver.u2ug.org Subject: [U2] Knowledgebase access Has anyone heard, if and when people who do not have their maintenance directly with IBM will have access to the U2 knowledgebase? Does anyone else find it utterly frustrating that you cannot see articles in their pertaining to U2, such as how-tos etc? It does not do any favours when looking at development new applications when you can get so much more help etc on the internet for other products... Phil --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
Phil, This is something for which the U2UG have been actively campaigning. That campaign is beginning to bear fruit: 1. There are now a number of articles on the techconnect that are available 'outside' the knowledge base (e.g.the excellent article by Mark Baldridge publicised on the list earlier) and this number is increasing. 2. The U2UG are creating our own knowledge base - this will contain our own articles and links to other resources. We are already discussing availability of specific IBM articles through this route. 3. One stumbling block has been the desire of certain distributors to keep access to the library to themselves. This obviously puts IBM in a difficult position as far as access is concerned, so AFAIK IBM have now introduced a policy whereby users CAN get access to the knowledge base IF their distributor agrees. If you register for the knowledge base today, you will get an email with the instructions on how to take that forward. There are a number of technical and practical hoops through which this process needs to go (not least since the knowledgebase is a shared IBM resource covering other product ranges as well) but we are very aware of this and IBM are moving in the right direction. As with all these things, it takes time. Please be sure we will continue to press IBM hard on this matter over the coming year. Brian U2UG Board -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: 26 January 2006 07:52 To: u2-users@listserver.u2ug.org Subject: RE: [U2] Knowledgebase access The issue is that the Universe user has their maintenance through a distributor and myself as a reseller, and I believe you can only access the knowledgebase when a Universe user has support directly through IBM. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
Working for one of these distributors, I know that IBM have picked up on this and there is a process available which will allow authorised people to gain access. Key criteria are to have the chat with your distributor and start the ball rolling so that they can process the user requests back to IBM. There are some hoops to jump through - so it is not necessarily instant access, because ultimately the end user accessing the knowledgebase must still be entitled - i.e. paying maintenance - to do so. That said, the database is now available. Hope that helps This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
I am 100% agree with Phil. It was very frustrating when I had questions and saw the article titles in KB on IBM site but could not read it. It is very weird that IBM has KB but does not allow people to view them. I have not seen any other web sites doing so. The one of reasons people find that it is easy to use Microsoft products is that we could find almost everything from KB in MS site. Kathy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: Thursday, January 26, 2006 2:52 AM To: u2-users@listserver.u2ug.org Subject: RE: [U2] Knowledgebase access The issue is that the Universe user has their maintenance through a distributor and myself as a reseller, and I believe you can only access the knowledgebase when a Universe user has support directly through IBM. That is what I have been told anyway by that distributor and also IBM when I tried to register as the Universe User through tech connect. I can understand restricting access to the website for logging calls if you by maintenance through a reseller distributor, but restricting the knowledgebase like it is the crown jewels, come on. Is IBM really interested in getting U2 out there? Thanks for the response though, cheers Phil -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Logan, David (SST - Adelaide) Sent: Thursday, 26 January 2006 8:30 p.m. To: u2-users@listserver.u2ug.org Subject: RE: [U2] Knowledgebase access Hi Phil, We looked at this a while ago and asked the question. The response is to use the clients licence to access the knowledgebase. We provide support for a number of u2 sites but cannot get any direct access. This tends to make it difficult for call logging etc. however to give IBM their due, there has been a good response once we have managed to connect. It can be very frustrating to get to the point of logging a call only to be told the issue has been documented on the knowledgebase. Try asking directly through the IBM office in NZ, maybe with enough noise, IBM may look at granting access to these secrets. Good luck with any attempt you may make. 8-) Regards David Logan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: Thursday, 26 January 2006 3:16 PM To: u2-users@listserver.u2ug.org Subject: [U2] Knowledgebase access Has anyone heard, if and when people who do not have their maintenance directly with IBM will have access to the U2 knowledgebase? Does anyone else find it utterly frustrating that you cannot see articles in their pertaining to U2, such as how-tos etc? It does not do any favours when looking at development new applications when you can get so much more help etc on the internet for other products... Phil --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
I have to ask our tech support (distributor) to forward the articles to me each time. I saw the articles of titles but I could not open it. I do not understand what IBM is thinking? Kathy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: Wednesday, January 25, 2006 11:46 PM To: u2-users@listserver.u2ug.org Subject: [U2] Knowledgebase access Has anyone heard, if and when people who do not have their maintenance directly with IBM will have access to the U2 knowledgebase? Does anyone else find it utterly frustrating that you cannot see articles in their pertaining to U2, such as how-tos etc? It does not do any favours when looking at development new applications when you can get so much more help etc on the internet for other products... Phil --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
I agree with this. Access became available in October. We are a VAR ourselves and have hundreds of customers. We became somewhat of a beta site as one of our power customers requested access back in August of last year. The whole process is a little confusing because you are dealing with multiple logins but in the end, it works. So get with your VAR's and request access and they should be able to get you going. If they do not know how, tell them to contact IBM as this is available now. I suspect IBM should have some type of announcement in their Information Management Software Today newsletter sometime soon. At 07:42 AM 1/26/2006, Robert Paterson wrote: Working for one of these distributors, I know that IBM have picked up on this and there is a process available which will allow authorised people to gain access. Regards, Doug Miller [EMAIL PROTECTED] Manager of Technical Services Strategy 7Dallas TX --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
Re: [U2] Knowledgebase access
That brings up a question. If your VAR decides to get out of the business and is not taken over by another VAR does your contract automatically revert to IBM support or does it just go into limbo until you decide to search for another VAR or coax IBM into taking it over. I'm talking hypothetically here, no specifics. I've heard of companies, in the past before IBM was involved and not necessarily U2, that have just disappeared overnight and left their customers without support and was wondering what IBM's policy is on this. - Original Message - From: Brian Leach [EMAIL PROTECTED] To: u2-users@listserver.u2ug.org Sent: Thursday, January 26, 2006 5:10 AM Subject: RE: [U2] Knowledgebase access Phil, This is something for which the U2UG have been actively campaigning. That campaign is beginning to bear fruit: 1. There are now a number of articles on the techconnect that are available 'outside' the knowledge base (e.g.the excellent article by Mark Baldridge publicised on the list earlier) and this number is increasing. 2. The U2UG are creating our own knowledge base - this will contain our own articles and links to other resources. We are already discussing availability of specific IBM articles through this route. 3. One stumbling block has been the desire of certain distributors to keep access to the library to themselves. This obviously puts IBM in a difficult position as far as access is concerned, so AFAIK IBM have now introduced a policy whereby users CAN get access to the knowledge base IF their distributor agrees. If you register for the knowledge base today, you will get an email with the instructions on how to take that forward. There are a number of technical and practical hoops through which this process needs to go (not least since the knowledgebase is a shared IBM resource covering other product ranges as well) but we are very aware of this and IBM are moving in the right direction. As with all these things, it takes time. Please be sure we will continue to press IBM hard on this matter over the coming year. Brian U2UG Board -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: 26 January 2006 07:52 To: u2-users@listserver.u2ug.org Subject: RE: [U2] Knowledgebase access The issue is that the Universe user has their maintenance through a distributor and myself as a reseller, and I believe you can only access the knowledgebase when a Universe user has support directly through IBM. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
Robert, I contacted my VAR (EPICOR) and was told no way no how... Rod Hills Leupold and Stevens -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robert Paterson Sent: Thursday, January 26, 2006 8:55 AM To: u2-users@listserver.u2ug.org Subject: RE: [U2] Knowledgebase access Kathy, you should be able to speak with your VAR and if they work through a distributor get them to grant access... Ultimately it is all about ensuring that IBM are getting their maintenance dollars justifying their work on keeping the web site fully accessible to all. But if you make regular use of it - I am sure your VAR will find it easier to get you access as well! This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
Time to kick that VAR to the curb! The thought of denying a client access to information like this is unacceptable. Gordon J. Glorfield Sr. Applications Developer MAMSI (A UnitedHealth Company) 301-360-8839 [EMAIL PROTECTED] wrote on 01/26/2006 12:41:52 PM: Robert, I contacted my VAR (EPICOR) and was told no way no how... Rod Hills Leupold and Stevens [snip] This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
Or, lookup the existence of a bug, and then tell the var I want patch XX -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: Thursday, January 26, 2006 6:03 PM To: u2-users@listserver.u2ug.org Subject: RE: [U2] Knowledgebase access Kathy, Why should I have to bother my distributor to get information regarding HOW-TO like questions, logging a bug sure, but I would rather just be able to get at information about how to accomplish something myself, then I can make a decision as to if I should get someone else involved to do the work. I will follow up with the distributor to get me access after reading some of these other posts. Cheers, -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Vance, Kathy Sent: Friday, 27 January 2006 3:45 a.m. To: u2-users@listserver.u2ug.org Subject: RE: [U2] Knowledgebase access I have to ask our tech support (distributor) to forward the articles to me each time. I saw the articles of titles but I could not open it. I do not understand what IBM is thinking? Kathy -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: Wednesday, January 25, 2006 11:46 PM To: u2-users@listserver.u2ug.org Subject: [U2] Knowledgebase access Has anyone heard, if and when people who do not have their maintenance directly with IBM will have access to the U2 knowledgebase? Does anyone else find it utterly frustrating that you cannot see articles in their pertaining to U2, such as how-tos etc? It does not do any favours when looking at development new applications when you can get so much more help etc on the internet for other products... Phil --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
It is truly horrible that IBM locks up this valuable information. I don't understand the reasoning behind it. Does anyone have any idea what it would cost a single developer to access the knowledgebase ? Gordon J Glorfield [EMAIL PROTECTED] wrote: Time to kick that VAR to the curb! The thought of denying a client access to information like this is unacceptable. Gordon J. Glorfield Sr. Applications Developer MAMSI (A UnitedHealth Company) 301-360-8839 [EMAIL PROTECTED] wrote on 01/26/2006 12:41:52 PM: Robert, I contacted my VAR (EPICOR) and was told no way no how... Rod Hills Leupold and Stevens [snip] This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ - What are the most popular cars? Find out at Yahoo! Autos --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
I used to have a 1 user license which I paid maintenance on, but then this changed to a minimum 4 user license, so I cancelled as it was not worth that much money to me. The distributor suggested that I use the personal edition available off the website instead... -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave S Sent: Friday, 27 January 2006 3:45 p.m. To: u2-users@listserver.u2ug.org Subject: RE: [U2] Knowledgebase access It is truly horrible that IBM locks up this valuable information. I don't understand the reasoning behind it. Does anyone have any idea what it would cost a single developer to access the knowledgebase ? Gordon J Glorfield [EMAIL PROTECTED] wrote: Time to kick that VAR to the curb! The thought of denying a client access to information like this is unacceptable. Gordon J. Glorfield Sr. Applications Developer MAMSI (A UnitedHealth Company) 301-360-8839 [EMAIL PROTECTED] wrote on 01/26/2006 12:41:52 PM: Robert, I contacted my VAR (EPICOR) and was told no way no how... Rod Hills Leupold and Stevens [snip] This e-mail, including attachments, may include confidential and/or proprietary information, and may be used only by the person or entity to which it is addressed. If the reader of this e-mail is not the intended recipient or his or her authorized agent, the reader is hereby notified that any dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete this e-mail immediately. --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ - What are the most popular cars? Find out at Yahoo! Autos --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
At 14:50 26/01/06 -0500, you wrote: Time to kick that VAR to the curb! The thought of denying a client access to information like this is unacceptable. In all seriousness, IBM is probably only trying to protect the revenue stream of its VARs, albeit at the cost of possibly alienating them at the coal face. Gordon J. Glorfield Sr. Applications Developer MAMSI (A UnitedHealth Company) 301-360-8839 -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.1.375 / Virus Database: 267.14.23/242 - Release Date: 26/01/06 Regards, Bruce Nichol Talon Computer Services ALBURYNSW 2640 Australia http://www.taloncs.com.au Tel: +61 (0)411149636 Fax: +61 (0)260232119 If it ain't broke, fix it till it is! -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.1.375 / Virus Database: 267.14.23/242 - Release Date: 26/01/06 --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
At 15:58 27/01/06 +1300, you wrote: I used to have a 1 user license which I paid maintenance on, but then this changed to a minimum 4 user license, so I cancelled as it was not worth that much money to me. The distributor suggested that I use the personal edition available off the website instead... And as IBM are now driven by their VARs to open up the knowledgebase to the VAR's customers, for whatever IBM's original reason - and it seems as if Epicor as an IBM VAR, for one, support IBM in this - the ability to access the KB from a downloaded PE ownership seems extremely remote. Your best bet is via this group. There's more than one way to skin this cat... Ask away.I'd hazard you will get the information you want -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.1.375 / Virus Database: 267.14.23/242 - Release Date: 26/01/06 Regards, Bruce Nichol Talon Computer Services ALBURYNSW 2640 Australia http://www.taloncs.com.au Tel: +61 (0)411149636 Fax: +61 (0)260232119 If it ain't broke, fix it till it is! -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.1.375 / Virus Database: 267.14.23/242 - Release Date: 26/01/06 --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
RE: [U2] Knowledgebase access
Hi Phil, We looked at this a while ago and asked the question. The response is to use the clients licence to access the knowledgebase. We provide support for a number of u2 sites but cannot get any direct access. This tends to make it difficult for call logging etc. however to give IBM their due, there has been a good response once we have managed to connect. It can be very frustrating to get to the point of logging a call only to be told the issue has been documented on the knowledgebase. Try asking directly through the IBM office in NZ, maybe with enough noise, IBM may look at granting access to these secrets. Good luck with any attempt you may make. 8-) Regards David Logan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phil walker Sent: Thursday, 26 January 2006 3:16 PM To: u2-users@listserver.u2ug.org Subject: [U2] Knowledgebase access Has anyone heard, if and when people who do not have their maintenance directly with IBM will have access to the U2 knowledgebase? Does anyone else find it utterly frustrating that you cannot see articles in their pertaining to U2, such as how-tos etc? It does not do any favours when looking at development new applications when you can get so much more help etc on the internet for other products... Phil --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ --- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
