Re: java.lang.NullPointerException: Unknown field name: null.

Hello Ray, It turns out the source of your NullPointer is because in the Display Name of the ReportDefinitionService, there's a value of 'Policy' returned as you can see by our documentation for the PolicySummary

Re: Value for userInterestParentId field when adding audience

Hello All, Thank you so much for following up! That makes a lot more sense. We'll be updating our docs shortly. We're in the process of doing that now. Thanks again for being such good citizens and bringing this up! Regards, Nadine, AdWords API Team On Thursday, April 19, 2018 at 1:17:52 PM

Re: Value for userInterestParentId field when adding audience

Hello Matthew, My assumption was that this was a one-off, but it sounds like you might be separate from Gary? It is unusual for things to just disappear like that. I would have to pop through our announcements. What day exactly did you start seeing these errors? That would help me narrow down

Re: Value for userInterestParentId field when adding audience

Hello Gary, I don't have a CSV ready to go because we have to go through the process of getting that properly published, but we do have an API service that can get you this list. You can use ConstantDataService.getUserInterestCriterion()

Re: Value for userInterestParentId field when adding audience

Hello Gary, Thank you for providing all the amazing details privately. They were really helpful in tracking this down. I'm answering out on the forum in case one of your fellow developers bumps into this. I turns out that the affinity categories

Re: I'm get error about AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED when used BudgetService

Greetings AdWordsians! First of all, I would like to give a big shout-out to the amazing community for helping each other out through this one! I also have some good news. As of now, you should no longer be seeing any more errors with BudgetOrderService. We are currently running an an internal

Re: How to get account budget

Greetings! It's me again. I was just thinking. If all you want to do is send an email when the budget gets close to being used, then you can also use automated rules . This is outside the API, but it allows you to set up a rule, that

Re: How to get account budget

Hello, I totally understand how sad that is. To implement this as a feature in the API would take a lot of work, which is why you have not seen any progress on this. We get a lot of feature requests, and we often have to choose the ones that are requested the most. It's helpful to hear from

Re: How to get account budget

Greetings! Thanks for taking the time to try that out. I'm sorry to hear that it didn't match exactly what you needed. I appreciate the screenshots. That's really helpful. In order to get what you're asking for, you would need the BudgetOrderService

Re: Strategies for programmatically dealing with API deprecation

Hello Isaiah, You're totally right that a feed makes sense. On the right-hand side of our blog , we have links to feeds and email subscriptions. It links off to FeedBurner that has various options to link in.

Re: Error with symfony in the PHP API

Hello Everyone, Can you please file an issue on the library's GitHub page ? That way the client library owners can take a look. I know they could figure this one out a lot faster than we could over here. Thanks, Nadine, AdWords API Team

Re: Empty fields "AdType" and "Headline" in Ad Performance Report (v201705)

Hi Hans, I just did a quick check-in on the internal thread I have going. I haven't gotten a reply yet, so I've bumped that thread. Regards, Nadine, AdWords API Team On Tuesday, February 13, 2018 at 4:50:54 PM UTC-5, HK wrote: > > Hi, Nadine > > Any feedback on my impression question above

Re: How to get account budget

Hello, Could you do me a huge favor in the future? When you notice that a thread is much older, could you start a new thread and just reference the old forum post with a link? That makes it much easier in case the questions are a little different. In your case, you do have a few different

Re: Unable to delete ProductPartitions (PRODUCT_PARTITION_DOES_NOT_EXIST)

Hello Christian, Thanks for providing all those details. That really helped me figure out what's going on. I'm just following up on the forum, so anyone else who bumps into this in the future can be helped out as well. I noticed in your logs that the first removes were happening just fine and

Re: Empty fields "AdType" and "Headline" in Ad Performance Report (v201705)

Hello Hans, I would feel the exact same way; I appreciate you being so kind through this process. I'll check on that for you because off the top of my head, I'm not sure about that. This is really helpful because I want to make sure that we have all the edge cases and caveats covered as I'm

Re: Cannot get all managed customers with java library: 在文件元素內容中找到無效的 XML 字元 (Unicode: 0x8)

Hi, Thank you for getting in contact with me. I was of the understanding that this was more of an occasional issue, and that it didn't happen that often. Now that you're reaching out again, I can see that it is a bit more serious. There currently is no timeline for this. However, since you've

Re: Empty fields "AdType" and "Headline" in Ad Performance Report (v201705)

Hello AdWordsians, There was another issue on this thread where the AdType was coming back empty. That also should be resolved at this time. Please get back to me if you see more issues. Cheers, Nadine, AdWords API Team On Monday, February 5, 2018 at 5:08:08 PM UTC-5, Nadine Sundquist

Re: Empty fields "AdType" and "Headline" in Ad Performance Report (v201705)

Hi Hans, Oh, my goodness. Time really does fly. I can't believe we are already in February. I think I've gotten to the bottom of this. At one point, the stats were being reported under the *Headline* ClickType for shopping ads because that's how the old shopping ads worked. When we moved to

Re: Some keywords get no results from TargetingIdeaService

Greetings AdWordsians, I have wonderful news! Things should now be working as expected where the results from the UI should now match the results from the API. If you experience any more issue with this, please get back to me. Thanks, Nadine, AdWords API Team On Thursday, January 11, 2018 at

Re: error code : UNEXPECTED_INTERNAL_API_ERROR

Hello, I've tried running your same request against your account with my code, and everything seems to work fine, so I'm wondering if there's something in your header that may be causing this. I've been able to narrow down what may be causing this, but it's not clear at this point what the

Re: Callouts not returned using CampaignExtensionSettingService (feed is named "AdWords Express Callouts feed")

Greetings Jon, Thanks for providing us with the additional information. It was really helpful in double-checking a few things. I'm posting out on the forum rather than directly replying just so both of us can help the general community in case anyone else bumps into this. Feeds are always

Re: Empty fields "AdType" and "Headline" in Ad Performance Report (v201705)

Hello Hans, Thanks for checking in. I can feel your frustration. I've escalated the issue internally as high as I can. I'm also trying on a couple of other avenues internally to see if we can get this resolved. I'll get back to you when I've seen some movement. In the meantime, please feel

Re: BatchJob getting cancelled (Internal Error)

Greetings! I know it's been awhile, but I just wanted to touch base. We were able to find the root cause of your issue, and we put a number of fixes in place. If you're still experiencing issues, please get back to me. Thanks, Nadine, AdWords API Team On Thursday, September 28, 2017 at

Re: BatchJobProcessingError.INTERNAL_ERROR and other batchjob issues

Hello Everyone, I realize this is an older thread, but I wanted to make sure to close this out rather than leave it hanging for our readers. The issues that were causing this to happen should be fixed now. If you experience any further issues with this, please get back to me. Thanks, Nadine,

Re: Victorian Postcodes not listed on the AdWords API Location Criteria 2017-11-02

Hello Kristian, I've worked quite a bit with geo-locations, so I'm taking a look at this for you. I think I might have found the source of the confusion here. In our latest tables , those

Re: How to get Tracking status, Repeat rate, Tracking event by using ConversionTrackerService ?

Hello, That is my understanding as well. Thanks for putting it in such a clear way for people in the future. Best, Nadine, AdWords API Team On Tuesday, January 23, 2018 at 1:13:29 AM UTC-5, cv wrote: > > Hi Nadine, > > Thanks for your reply. > > *On Adwords website, tracking status has 5

Re: How to get Tracking status, Repeat rate, Tracking event by using ConversionTrackerService ?

Greetings! Thanks for doing your due diligence in looking through our forum first. In the future, if the forum post looks old, just start a new forum post and reference the old one. That way, people on the old one don't get bumped. Just to save time, I won't have you start a new one this time.

Re: Empty fields "AdType" and "Headline" in Ad Performance Report (v201705)

Hello Hans, No worries! It gets pretty busy around here, so it's fine to bump a thread. It's good to know the scale of how it's affecting you. I'm checking in on the internal thread I have going for this. Hopefully, we'll have an answer soon. This does seem to be an odd one. Regards, Nadine,

Re: Some keywords get no results from TargetingIdeaService

Hello AdWordsians, My apologies for not posting back here on the progress. This is a general ongoing issue where there are words or phrases that are returning stats in the UI, but not through the API. There appears to be a stricter filter that causes certain phrases to not show up in the API.

Re: Empty fields "AdType" and "Headline" in Ad Performance Report (v201705)

Hello Hans, At this point, I'm not sure why that's happening. We're still investigating. I'll get back to you when we have more information. I'm glad you brought it to light with your analysis. Best, Nadine, AdWords API Team On Wednesday, January 10, 2018 at 12:54:31 PM UTC-5, HK wrote: > >

Re: Urgent. ReportDownloadError.

Hello David, Could you do me a big favor? Could you please start a separate forum thread for this? It looks like you're having a slightly different issue, and I don't want to drag everyone on this thread into this new issue. Thank you for taking the time to search through our forum for a

Re: Empty fields "AdType" and "Headline" in Ad Performance Report (v201705)

Hello Everyone, I would like to follow up publicly on the thread since I have multiple threads going on privately in case someone bumps into this. There are two issues that are happening on this thread: - *Issue 1: *The AdType

Re: AxisFault/Server.userException/org.xml.sax.SAXParseException/An invalid XML character (Unicode: 0x8) was found in the element content of the document.

Hi Zedd, Thanks for getting back to me. I'm so happy to hear that you got it resolved! Take care, Nadine, AdWords API Team On Friday, December 1, 2017 at 12:51:12 AM UTC-5, Virtual Digital wrote: > > > Hello Nadine. > > This is really helpful to me. > After removing the label, the problem was

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi Oksana, I just received word that the issue is fixed. Please take a look when you get a chance. If you experience any other issues around this, please get back to me. Thanks, Nadine, AdWords API Team On Friday, November 17, 2017 at 4:14:32 PM UTC-5, Nadine Sundquist (AdWords API Team)

Re: AxisFault/Server.userException/org.xml.sax.SAXParseException/An invalid XML character (Unicode: 0x8) was found in the element content of the document.

Hello Zedd. This can be tricky to bug, but I think I found some of the culprits. You are completely correct that it is a backspace that is found in the response. i found that it is specifically in some of the labels that are coming back. For example, the following label name coming back has a

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, I just wanted to give you a heads-up that we found the root cause. Yay! We are currently working on a solution, but I don't have a date for when a fix would be available. I'll keep you updated in the coming weeks as I hear more. Cheers, Nadine, AdWords API Team On Tuesday,

Re: API not responding

Hello Anton, On occasion, there are issues either on the client side or the server side with serving WSDLs especially when they have to be pulled so frequently. I have good news for you! Due to this being a general issue, we released a new PHP client library version

Re: How to clear a targetRoasOverride value?

Hi Al, Our resident expert over here says that you should be able to set it to 0 to turn off the override. Could you please give that a try? In the meantime, we need to update our documentation. Take care, Nadine, AdWords API Team On Friday, November 10, 2017 at 4:47:19 PM UTC-5, Nadine

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, I'm disappointed to tell you that we have not resolved it, yet. I do have an active conversation going on internally on this, but we haven't found the source of the issue. Thanks for checking in on this! Regards, Nadine, AdWords API Team On Tuesday, November 14, 2017 at 6:41:11

Re: How to clear a targetRoasOverride value?

Hello Al, Unfortunately, I don't have the answer on this one, yet. I'm pulling in another person on an internal thread who may know the answer. I'm hoping she may know the answer. Thanks for checking in! Cheers, Nadine, AdWords API Team On Friday, November 10, 2017 at 4:42:15 PM UTC-5, wrote:

Re: How to clear a targetRoasOverride value?

Hello Al, That is a good question. I'll have to check on that and get back to you because I haven't tried that before, and I double-checked our documentation as well. Best, Nadine, AdWords API Team On Friday, November 3, 2017 at 2:12:07 PM UTC-4, wrote: > > The "targetRoasOverride" field that

Re: Adding a list of Audience to some Campaign/AdGroups

Hello, In the future, could you please start a new thread with a link over to the thread that you're referencing? This really helps both our forum users and us. Since this is such a short question, I'll just answer it here. We don't have an EXACT example for adding a user list as ad group

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, I'm glad you checked in! I was able to reach the engineer who was assigned to be working on this on my team. On October 27th, he said he would be able to look at it by next week. Cheers, Nadine, AdWords API Team On Wednesday, November 1, 2017 at 9:34:08 AM UTC-4, Oksana Sulyma

Re: Batch jobs stay in state processing for several hours and finally get cancelled

Hi Christian, You've been so helpful in providing updates; now I get to provide the update. Yay! I just got notice from the engineer on my team working on this that the issue should be resolved now. Please get back to me if you have any further issues with this. Thanks, Nadine, AdWords API

Re: BatchJobProcessingError.INTERNAL_ERROR

Greetings Vlad, I have an answer to what's going on here. It appears a temporary ID was incorrectly reused. In on of your *ADD* BudgetOperations, you are using a *budgetId* of *-59*. Then later on in the same job, you are using the *budgetId *of *-59* again for another *ADD* BudgetOperation.

Re: Best practice for joining AdWords API placement data with AdWords ValueTrack placement data?

Hello Jonathan, Thank you for being so understanding and for phrasing your questions so well. I've added this forum thread to the bug so that if any further questions come up around your use case, that you can be contacted. Cheers, Nadine, AdWords API Team On Thursday, October 12, 2017 at

Re: BatchJobProcessingError.INTERNAL_ERROR

Hello Vlad, I do see on our servers that the job did cancel, but I also see results returned in the download URL. It's a little strange to have both. I need to check further into a few things before getting back to you. Hopefully, I'll get this mystery solved soon. Best, Nadine, AdWords API

Re: Best practice for joining AdWords API placement data with AdWords ValueTrack placement data?

Hello Jonathan, I saw that you asked this question on Stack Overflow as well, and the person there gave the best answer possible. There isn't a one to one mapping. As for your question, was the API designed to support the ValueTrack system? I don't believe so because the API existed before

Re: Best practice for joining AdWords API placement data with AdWords ValueTrack placement data?

Hi Jonathan, I probably should have explained a little further. The fields that you see in the API also exist in the UI, which is why you can get help from general AdWords support as well. For example, the Placement report also maps to the UI. Our documentation has a section

Re: Best practice for joining AdWords API placement data with AdWords ValueTrack placement data?

Hello Jonathan, I have a feeling that part of the differences are appearing because of this: - The content site where your ad was clicked (for keyword-targeted campaigns), or the matching placement targeting criteria for the site where your ad was clicked (for placement-targeted

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, In case you missed my private message, we don't have a solution for this, yet. I'll see if I can get someone else to look at it on my team. Best, Nadine, AdWords API Team On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana Sulyma wrote: > > Hi guys, > Any progress on this

Re: Batch jobs stay in state processing for several hours and finally get cancelled

Hello Christian, I'm pleased to hear that. Thanks for providing an update! Cheers, Nadine, AdWords API Team On Tuesday, October 10, 2017 at 4:22:53 AM UTC-4, Christian wrote: > > Hi Nadine, > > just want to give an update from our side. We incrementally increased our >

Re: Best practice for joining AdWords API placement data with AdWords ValueTrack placement data?

Hello Jonathan, Unfortunately, I don't know of a set workflow, but I do have a couple of resources to help you out. It looks like you may have found our Mapping ValueTrack Parameters to Report Fields guide as you

Re: Issues with BatchJobService - jobs remain stuck

Hello Roger, Could you please open a new forum thread for this? This one is pretty old, and it really helps to have a new forum thread for a new issue. Thanks, Nadine, AdWords API Team On Tuesday, October 3, 2017 at 9:29:57 AM UTC-4, ro...@growth-rocket.com wrote: > > Hi Nadine, > > Can you

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, This really is a tough one to figure out. I'm working on pulling in some more people to try to help on this. Thank you for bumping the thread; it helps me explain the priority of this. Best, Nadine, AdWords API Team On Monday, October 2, 2017 at 5:54:53 AM UTC-4, Oksana Sulyma

Re: Misspelling of new city name.

wrote: > > I can't say I understand. Wouldn't 'Acu' be the ASCII version of 'Açu'? Or > is there an effort to preserve phonetics? > > > On Fri, Sep 29, 2017 at 10:49 AM, 'Nadine Sundquist (AdWords API Team)' > via AdWords API Forum <adwords-api@googlegroups.com> wrote: >

Re: BatchJob getting cancelled (Internal Error)

Hello, I don't see anything obvious at first glance with your request. I'm pulling someone in on my team to get a second set of eyes on this. I'll get back to you when we figure out what's going on. Best, Nadine, AdWords API Team On Thursday, September 28, 2017 at 5:39:05 AM UTC-4,

Re: Cannot get all managed customers with java library: 在文件元素內容中找到無效的 XML 字元 (Unicode: 0x8)

Hello, I found the issue, and it's a tricky one. The good thing is that the request you are making to the API is successful, so there is nothing wrong with your request. The issue is what is being returned. You are successfully getting a response. However, that response has hidden characters

Re: Cannot process batch jobs

Hello Stefano, Thanks for reporting this with such great detail. Thanks to people like you, we were able to find a more systemic issue. Many of the batch jobs were not processing properly. They should be functioning fine now. Please get back to me if you're still experiencing issues with your

Re: Universal App Campaigns Reporting

Hello Yuval, I just did a check to see if there is anything in the works, and I don't currently see any plans to add UACs to these reports. I've put in a feature request for these reports to include UACs. Please keep an eye on our blog for any updates.

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hello Oksana, I accidentally set my net a little too wide when checking what's associated with that email. It's associated with only a few AdWords accounts as you pointed out, and it's associated with a lot of other non-AdWords accounts. That's where the confusion came in. You pointing that

Re: Abnormally high number of cancelled/failed batch jobs

Hi Jordan, So, I now have a reason for why the most recent jobs are failing. In short, you've found a limitation of batch job service and brought it to its limits. Product partition operations for the same ad group must be submitted together and can't be broken up. The problem is that on the

Re: isExemptable does not become false

Hi, I was able to confirm that you are totally correct. The example does only go through the first exemption request. You'll have to modify the code to include every exemption request. Right now, there is a line that says: $operation->setExemptionRequests( > [new

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

> On 19.09.17 01:40, 'Nadine Sundquist (AdWords API Team)' via AdWords API > Forum wrote: > > Hi Oksana, > > Thanks for bumping this thread. We're still looking into this. Have you > had a chance to try out the solution of putting the client customer ID in > the header to lim

Re: Abnormally high number of cancelled/failed batch jobs

Hello Jordan, This issue looks a bit different. Usually no results back means there was an unrecoverable error. At this point, I'm not sure what that is. I'll hunt that down for you to figure out what's going on. I'll get back to you when I have the reason. Regards, Nadine, AdWords API Team

Re: isExemptable does not become false

Greetings! Thanks for clarifying all of this. That does make sense. I'm not a PHP expert, but it does look like the code is only including the first exemption request for each ad. I'm getting in touch with our PHP client library owner to verify that this is the case. I'll get back to you when

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Hi Oksana, Thanks for bumping this thread. We're still looking into this. Have you had a chance to try out the solution of putting the client customer ID in the header to limit the number of users coming back as explained in this blog post

Re: isExemptable does not become false

Hello, I want to make sure I understand your question. I see that you sent me the response with each error. Each error says that it is exemptable. Are you saying that the code example is only sending one of the exemptions, and it is not sending all 3 of them? Regards, Nadine, AdWords API Team

Re: Batch jobs stay in state processing for several hours and finally get cancelled

Greetings Christian! Here's an update on where we are on this. It turns out that the batch job service attempts to send all the requests, but is internally getting back a REQUEST_SIZE_LIMIT_EXCEEDED error. That happens

Re: Batch jobs stay in state processing for several hours and finally get cancelled

Hello Christian, Thanks for the update. I don't know of any code fixes that went in within the last day. Batch job service can theoretically handle quite a few operations, but even 1 000 000 is a lot when you think of all the updates that have to happen on the back end. Some changes are more

Re: isExemptable does not become false

Hello, I noticed when you send the exemption request, you only send 1 exemption request for bazooka. When you sent the second mutate, you should have sent two exemption requests at the same time. One exemption request should have been for bazooka and the other should have been for !!. Could

Re: Batch jobs stay in state processing for several hours and finally get cancelled

Hello Christian, I've taken a look into what's happening, and initially I don't see a root cause. My team will dig further into it, and I'll get back to you when I have the reason as to why these jobs are not successful. Best, Nadine, AdWords API Team On Thursday, September 14, 2017 at

Re: isExemptable does not become false

Greetings! I think I may have found why this isn't working as expected. In the error, it is saying that the violation is the *!!* in the ad text. When the exemption request is sent, it does not mention the '!!'. It mentions the word *bazooka, *but there is no exemption being passed in for the

Re: Batch Job - Customizer Feed Item - NullError.NULL_CONTENT

Greetings Calin, I got in touch with the owner of the PHP library on my team. He's working on figuring out a solution. Please keep an eye on GitHub repo for a fix. I don't have an exact time as to when that will happen, but I'll keep an eye on

Re: Batch Job - Customizer Feed Item - NullError.NULL_CONTENT

Hello Calin, Thanks for giving that a try. That helps me narrow it down a bit as to where in the code something could be going wrong. If I need anything further, I'll reach out. Regards, Nadine, AdWords API Team On Tuesday, August 22, 2017 at 5:20:48 PM UTC+10, Calin Ignat wrote: > > Running

Re: Batch Job - Customizer Feed Item - NullError.NULL_CONTENT

Hi Calin, Thanks for responding so quickly! If you're creating the same operations and passing them into the mutate service rather than the batch job service, is that still working for you for v201705? I'm just trying to pinpoint if this is a batch job service only issue. Thanks, Nadine,

Re: Batch Job - Customizer Feed Item - NullError.NULL_CONTENT

Hello Calin, When you say that you're using an old library versus a new one, are you talking about the client libraries that we release? I just want to make sure we're working from the same baseline. Thanks, Nadine, AdWords API

Re: Abnormally high number of cancelled/failed batch jobs

Greetings All, I've filed an issue on this so we can dive deeper into why this is happening. I'll get back to you when we've made more progress on why this is happening again. Best, Nadine, AdWords API Team On Wednesday, August 16, 2017 at 12:15:08 AM UTC+8, GregT wrote: > > We also are. Here

Re: Batch Job - Customizer Feed Item - NullError.NULL_CONTENT

Hello Calin, Thanks for providing all those logs. I've filed an issue so we can take a look into this. At this point, I'm not sure what's happening. I'll get back to you when we've made more progress in figuring this out. Best, Nadine, AdWords API Team On Friday, August 11, 2017 at 3:21:45 PM

Re: Batch Job - Customizer Feed Item - NullError.NULL_CONTENT

Hello Calin, I think I've solved the mystery here. I took a look at your account, and your ad group ID that you're specifying is in a campaign that was removed. That means that the ad group is no longer viable because the campaign is in the removed state. At least that's the case for the

Re: Set up billing for every customer or Consolidated Billing?

Hello Guadalupe, Wow! You're really efficient in your questions. Let's see if I can get all of them answered. - For account creation and linking, you can check out our Managing Accounts guide . - Setting

Re: Abnormally high number of cancelled/failed batch jobs

Hello Simon, The fix is now on our production servers. Please give it another try. If you're still experiencing issues, please get back to me. Thanks, Nadine, AdWords API Team On Wednesday, July 5, 2017 at 8:23:27 AM UTC-4, Nadine Sundquist (AdWords API Team) wrote: > > Hello Simon, > > It

Re: Abnormally high number of cancelled/failed batch jobs

Hello Simon, It looks like we have found the root cause. Now that the holidays are winding down here in the US, we can look at trying to find a solution. I'll keep you in the loop. Best, Nadine, AdWords API Team On Wednesday, July 5, 2017 at 5:32:44 AM UTC-4, si...@hotsnapper.com wrote: > >

Re: Abnormally high number of cancelled/failed batch jobs

Hello Jordan, I took a look on our servers, and at first glance it does look like it could be the same issue. I've sent on the job IDs to my teammate who's assigned to this. I'll get back to you when I hear back. This looks like a tough one. Thank you for providing these job IDs. Take care,

Re: CustomerSyncService (v201509) Bug, ? Service not returning added or deleted adExtensions?

Hello, It's nice to hear from you again! I hope you're doing well. I'm sorry to hear that things aren't working perfectly for you. Could you please start a new thread because this looks like it could be a new issue? Thanks, Nadine, AdWords API Team On Monday, June 26, 2017 at 8:12:10 AM

Re: Unable to create DynamicSearchAd in v201705

Hello Oliver, Sometimes when the AdWords product is in transition, such as in this move from dynamic search ads to the new expanded dynamic search ads, you'll see that the AdWords UI and the AdWords API are not in perfect step with each other. There are times when the UI changes first, and

Re: Unable to create DynamicSearchAd in v201705

Hello Oliver, It turns out that you found a mistake in our blog post, and it took a bit of discussion to get everyone on the same page here. With this last release DSAs can no longer be added to ad groups of type SEARCH_STANDARD. We will be updating the blog post shortly. Thank you for

Re: Unable to get the account Labels using account label service

Greetings! Could you please start a new thread? This looks like a new issue, so it would be so helpful for you to do that. In that post, it would be great if you had the SOAP XML (with personal information not shown). To look up an error like this, we would need the *requestId* that is in the

Re: OperationAccessDenied.fieldPathElements not an array, Perl AdWords API v201702

Hi Phillip, Thanks for all the additional information. Giving us the batch job IDs meant I could retrieve the output that was being parsed, which made it easily reproducible. It was indeed an issue in the Perl library. I've made a fix, and the fix will be in the next push of the Perl client

Re: Unable to create DynamicSearchAd in v201705

Greetings Oliver, I took a look into this as well. It does look unexpected. Thank you for providing all the additional detail. I've started an internal thread to start looking into it. I'll get back to you as soon as we make further progress in figuring out what changed in our code base. If

Re: Click Performance Report - LopRegionCriteriaId is not available for clicks in the US

Hello, I now see what you're getting at. Query: SELECT AoiMetroCriteriaId, LopMetroCriteriaId FROM > CLICK_PERFORMANCE_REPORT DURING YESTERDAY > Result: Returns only --. > Query: SELECT MetroCriteriaId FROM GEO_PERFORMANCE_REPORT DURING YESTERDAY > Result: Returns IDs for everything. I ran

Re: Click Performance Report - LopRegionCriteriaId is not available for clicks in the US

Greetings! When comparing the UI to the API, it can be a little confusing because phrases like Metro or Region in the UI can get overloaded and encompass multiple things. When it comes to the API, the Geotargets guide is

Re: What is the ClickType display value in the Ad Performance Report for "Purchase on Google"?

Hi Charlie, That enum is indeed missing. Our team is currently working on adding it. I'll post back here when it's ready to go. Cheers, Nadine, AdWords API Team On Tuesday, May 2, 2017 at 12:08:37 PM UTC-4, char...@roirevolution.com wrote: > > Hello all, > > I see this data in performance

Re: Bounce Rate in Campaign Performance Report segments (Bug probably)

Hi Vlad, This should be fixed now as of yesterday. Could you please give this a try to see if it now looks good to you? If not, please get back to me. Thanks, Nadine, AdWords API Team On Friday, April 14, 2017 at 9:08:16 AM UTC-4, Nadine Sundquist (AdWords API Team) wrote: > > Hello Vlad, > >

Re: GMB Extensions, can't use personal account?

Hi JC, Woot! Glad you made some progress. I was surprised as well that the personal account didn't work. Please stick to business accounts. In the meantime, I'm going to check around here to find out why a personal account didn't work and if that was intentional. I'll get back to you once I

Re: GMB Extensions, can't use personal account?

Hello JC, Thanks for sending us those details. I was able to find the stack trace on our servers to get more information based on what you provided. It appears that our code is looking for a GMB business account rather than a GMB personal account. Can you try creating a GMB business account

Re: Bounce Rate in Campaign Performance Report segments (Bug probably)

Hello Vlad, I've gotten a couple of other reports from people on this. We're actively working on a solution. Thanks for writing this out so clearly! It made it easy to flag that I've seen this before. I'll post back here when we've made more progress on finding the source of the issue. Best,

Re: API Errors Suddenly Occuring (InternalApiError.UNEXPECTED_INTERNAL_API_ERROR) (ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND)

Hello Robert, There aren't any known issues right now with those particular errors. If those errors are persisting, please start a new forum thread, and we can take a look to see what's going on. It could be something specific that you're passing in that is causing the error. Thanks, Nadine,

Re: Performance problems downloading criteria report via API

Hello Paul, The only reasons I can think of you getting a RATE_EXCEEDED would be if you were retrying on error quite rapidly due to this issue or if you have Basic access, and you exceeded your

Re: Performance problems downloading criteria report via API

Hello Everyone! We've resolved the issue. The duration of this issue lasted from March 31st until today. You should no longer be seeing this error. If you see it again, please get back to me. We're currently working on putting measures in place to ensure that this particular issue does not pop

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