An update to this post:
A few minutes ago I recieved another email from Robert:
Hello,
On [sic - there was no date specified in the email], we notified you
of a chargeback for your order #[same order number as my original
post],
which means that the order was disputed by your customer's credit
You should not be paying the $10. You're out of the $3 (plus the 0.99
for your app), but you should not be paying the extra $10 (10.99).
I would not send a message back to Robert, but to the team. I don't
know where, but find the place where you can log an official
complaint, 'cause what happens
Has anyone figured out if they revoke the app from the users list of
apps?
On Jun 22, 8:06 pm, Streets Of Boston flyingdutc...@gmail.com wrote:
You should not be paying the $10. You're out of the $3 (plus the 0.99
for your app), but you should not be paying the extra $10 (10.99).
I would
Well I was assuming that you would sell more than one... so at least you're
not like the first guy who has to sell 10 more $.99 apps to cover the loss
from the chargeback :-)
On Sun, Jun 7, 2009 at 8:16 AM, gs_london gslon...@gmail.com wrote:
On Jun 6, 9:46 pm, Rob Franz rob.fr...@gmail.com
What you receive from the Google checkout is a boilerplate e-mail. It
would probably be a good idea if they changed that to one specific to
the Android marketplace.
Either way, you have a choice. List your app with the marketplace and
pay the fees or use another payment method and pay their
On Jun 6, 9:46 pm, Rob Franz rob.fr...@gmail.com wrote:
Now I guess I understand why that one guy who charges $4.99 for his Top
Sexy Ladies apps sets that price - at least he'd be covered in the event of
a chargeback :-)
Surely that would be a return transaction of $4.99 plus $3.00
chargeback
Interesting point
what's disgusting about these emails is that google is preety well aware
that me as software developer CAN NOT provide anything they require in their
e-mail: I have nil influence on transactions as they are complitely handled
by google itself.
That is the major point of this
Depends on who you're selling the app to - are you talking about the average
person who wouldn't go outside of the Market to buy an app, or are you
talking about those who go to other sites such as Andappstore.com or
Slideme.org? I would think that your average user is still in the Market.
This
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You received this message because you are subscribed to the Google
There are quite a few stories like this one back through the archives.
The answer is oh well or try charging $10.. :(
You might ask on the market support forum to see if they are more
helpful directly, but..
On Wed, Jun 3, 2009 at 3:47 PM, Blake blakelapie...@gmail.com wrote:
A few weeks ago
I have no knowledge of this specific case, but I think 'Streets of Boston'
said it right: it's part of the cost of doing business. This is no different
from having a physical store where you sell goods. You will eventually run
in to disputed credit card charges, bounced checks, counterfeit money,
Generally you have a method of fighting back (or at least
investigating). And a contact somewhere. If I go to a broker and say
'I have a product here, please sell it for me' it is not my fault if
the broker takes a bad card - that is on them, and the worst I lose is
one of my product. This
On Fri, Jun 5, 2009 at 8:04 AM, Disconnect dc.disconn...@gmail.com wrote:
Generally you have a method of fighting back (or at least
investigating). And a contact somewhere. If I go to a broker and say
Good luck getting anyone to investigate the shoplifting of 50 cents worth of
bubblegum. I
I don't entirely agree with Google needs to make a profit to handle
these situations. They take 30% to handle e-commerce, advertise,
distribute, display, etc. If you sold a game to Game Crazy (or similar
game vendor) they pay you a wholesale price and then re-sell the game.
30% is probably less
On Fri, Jun 5, 2009 at 11:43 AM, intbt in...@tacberry.com wrote:
I don't entirely agree with Google needs to make a profit to handle
these situations. They take 30% to handle e-commerce, advertise,
Only part of that 30% is used to cover Google's cost, and the rest goes to
the carrier. As I
Happened to me too. I was pissed off as hell and sent numerous emails
to Google, but in the end I was screwed with no recourse...and of
course the looming threat that it will happen again. Yay. Seems to
me it's the CC co's fault, or the original purchaser who bears some
varying responsibility
On Fri, Jun 5, 2009 at 3:03 PM, Disconnect dc.disconn...@gmail.com wrote:
If google does ANYTHING with zero expectation of profit, they are
quite literally behaving illegally. They are a publicly traded company
and as such every action needs to either break even or make a profit
SOMEWHERE,
Ouch!
As if using google checkout wasn't bad enough in the first place.
Hope this works out for you.
On Jun 3, 12:47 pm, Blake blakelapie...@gmail.com wrote:
A few weeks ago I get an email from Google Checkout Chargebacks:
Hello,
On 5/12/2009 we received a chargeback notification for
It's part of the Android distribution agreement.
For apps less than $10, Google will automatically refund after a
dispute and charge you back for $3.00.
For apps of $10 or more, google will do an investigation: You may or
may not get the charge-back, depending if the investigation determines
that
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