We planned on upgrading to patch 19 soon (as of the group email fix).
If (if) patch 20 is coming out that soon though too, waiting some more
days would not hurt I guess.
Anything crucial fixed with patch 20 at the Windows / MS SQL environment
?
Thanks, Robert
I did you install the Incident Management Application License prior to
installing Incident? Also Incident installs workflow used by Problem.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 8 Jan 2007 7:09 PM
Subject: ITSM 7 - Installation Oddity
**
Hi
Thank God for the ARS List - at least we have one consistent source of
support for us to bank on..
Amen, Brother!
I'm still having trouble finding information on the new support website
(still don't know how Michelle was able to unearth that DST paper
yesterday, but thanks!). I'm starting to
I'm not sure if this is a rookie question or not. I don't recall
encountering this before, but it seems familiar. Unfortunately, no one
I've worked with nor the support folks at BMC can help me with this.
I'm working on an ARS 7.0.0 patch 2 system with Mid-tier 7.0 patch 2 as
well. Both
I am using the same version however I am on SQL Server. I do not get this error
on submitting an Incident or a Service Request. Can you be more specific
concerning what you are doing to get the error also you can capture logs for
Active Link and Filter to see what is causing the error.
If the required field is on the form you are submitting/modifying then
you'll always get the Field Name. If the required field is on a separate
form that workflow is issuing a Push Field to, then I believe you'll get
the Field ID.
Chad Hall
(501) 342-2650
-Original Message-
From:
Thats more or less exactly what I had done... The qualification constructed was
built in a field, that was used using EXTERNAL() in a filter that was part of
the filter guide...
Thanks Matt...
Joe
- Original Message
From: Carey Matthew Black [EMAIL PROTECTED]
To:
ARS 6.3
Windows 2003
SQL Server 2000
For awhile we have been receiving this error on our dev system...when it
occurs it happens every 30 seconds...a bounce of the arsystem service brings
dev back to functionality...remedy resides on separate box from db...any
suggestions?
Tue Jan 09 07:54:14
Thanks to all who helped. Turned out there were some home grown
triggers in the database getting in the way. SQL logging pointed me in
the right direction.
--
Chris Danaceau
703-833-2459
The electronic mail message you have received and any files transmitted
with it are confidential and
Hi All
Any of the community had experience integrating Remedy with HR product
MidlandHR (http://www.midlandhr.com )
Please email me offlist if you have
Cheers
Tim McCue
[EMAIL PROTECTED]
___
UNSUBSCRIBE or access
The problem isn't that I'm getting an error. The problem is the way all
errors are displayed. If an error occurs during submission of a record,
the error message includes the field id rather than the field name. If an
error occurs during modification of a record, the error includes the field
Thanks Chad! Yes, that would explain why I'm getting this behavior only
on submission. The forms in question are the joins that act as views for
some custom classes in CMDB. I had to create a custom namespace as well,
and the submit actions all occur via push fields, while the modify is
I've seen this on the 6.3 systems, but since/after we were at patch 17,
if the DB goes away, ARServer reconnects automagically. Sometimes
Escalation dies though :-(
Have your DBA look at the SQL Server Logs to determine the network / DB
error.
Thanks-n-advance;
HDT Platform Incident /
Hello there,
just to close this thread.
What I'm doing now is converting the number within Remedy with VB and the
Filter Scripting Plug-in. Works nice and does the trick so far.
Just in case someone else is running over this behaviour.
Best greetings from Germany, Robert
I'm trying to find this in the documentation, but having no luck. I'm
wondering the requirements of running Mid-Tier 6.3?
Right now we have Tomcat 5.5 and Java 1.5. We're currently trying to
debug why flashboards will not display in Remedy User and in the
Mid-Tier. The support personnel
Some one suggested if I could supply how to configure midtier printing on
2 WinX server using IIS. While its not hard it is a bit involved. Barbara
put together a lovely tutorial which is available for download off of
BMC's website. So the gist of the process is as follows:
Machine A
I did install the licensing first. I think I'm to the point where I
need to wipe my dev server clean and start over :-(
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: Tuesday, January 09, 2007
Hi,
You can go through the following URL
http://blogs.msdn.com/sql_protocols/archive/2005/12/19/505372.aspx
If I am not wrong then this has been fixed with SQL service pack 3.
Best Regards,
Mahesh
- Original Message
From: L. J. Head [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent:
Not sure how many fellow Apple fans are on the list, but I'm envious of
the folks who are getting seated in San Francisco, about to hear from
Steve Jobs and see all the new products being launched.
http://www.macrumorslive.com/
:-)
Yes, I had dreams about this last night... *grin*
The AR System 6.03 compatibility matrix can be found at:
http://www.bmc.com/support/bmcremedycomp/AR_System_6_3_Compatibility_Mat
rix_v27.htm
Tomcat 5.5x. and Java 5.0 (a.k.a. 1.5) were first tested and added to
the matrix in AR System 7.x.
Hi, Robert:
I will try to address both questions.
1. For the compatibility, check the matrix...However, I think I've
heard on the list before that the Java 1.4.2._xx versions seem to work
better than 1.5. As a matter of fact the notes at the bottom of the
matrix show that Java 1.5 is NOT
I will definitely try that...I'll bring it up to 19
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda
Sent: Tuesday, January 09, 2007 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Strange SQL Error
**
I've seen this on the 6.3
Looks like we were still strangely unpatched...I took it up to SP4
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahesh Patil
Sent: Tuesday, January 09, 2007 9:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Strange SQL Error
**
Hi,
You can
Thank you for this matrix =) I've been working with BMC support to get
the flashboards working correctly..
I currently have them stumped on this problem =(
Bob Halstead
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent:
Let me second that opinion; we have had Remedy and ClearCase integrated for
7 years now with few problems. Clearcase checks with Remedy on every bug
checkin to ensure that the AR has been authorized for that release.
Clearcase code creates verification records for each release hooked to the
AR
Listers,
This has probably been covered at one point or another, but I'm wondering if
there's an easy way to take an Access database and either 1) import it into
Remedy 2) Use some sort of Plugin for Remedy 3) Perhaps an ODBC connection
to it. The access DB is located physically on the same
I remember converting some Access dbs to .csv files and importing them that
way, though there was a good deal of data cleanup required prior to import.
If you're on a SQL platform, there is a DTS connection option that might be
better.
Rick
_
From: Action Request System discussion
Hello Listers,
ARS 6.3 Patch 14
MS SQL 2000
Client ARS User 6.3 Patch 003
Some one brought to my attention the lack of contrast on the Date/Time
field popup in the Month Year area on the calendar.
Light grey background with white text.
Does anyone know where to make a configuration change to
Hmmm.. DTS connection? Can you elaborate? Yes it's on a SQL platform.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, January 09, 2007 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Access DB to Remedy
I
It's funny how things work...I came across this error in our environment
today...it turned out being a popup blocker installed preventing a dialog
window from opening...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Rick Christopher,
There's also the option of converting the MS Access to a MS SQL backend
and then use some Views to connect.
That way you keep your Access front-end if needed and the AR Server can
get to the data.
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Are you looking to just get the Data into Remedy? If so you will need to
create the tables in remedy manually...and then you can export from Access
into CSV and then simply import the data
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Or, you can use SQL DTS (Data Transformation Service) to convert the file
into a SQL DB, (there's already an Access connector), from which you could
access the existing data via a View form. You could also import it into an
existing DB table, but I'd be VERY careful about doing so into an
Thanks for the response Michelle, I'll CC this to the list as well so
others may see.
1. What patch level is your ARS 6.3 server? Mid-Tier 6.3? There were
known issues with Flashboards that were fixed in patch 5 and above.
We are running ARS 6.3 patch 18, Mid-Tier 6.3 no patch (which
As Ms. Lewtella would say, Oh, Never mind!
It's a Windoze setting.
Active Title bar text color.
Back to MacWorld ;^)
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be
Rick and L.J. Thanks for the help. It's not a critical thing, more of a
it'd be nice to do. but I think I'll try later tonight to convert it to a
SQL DB, and then using a view form. My only question would be. if I needed
to convert data back to access, could I just export in .csv format and then
Well, I would suggest that you leave your original table alone, and just
make a copy of it in SQL, which is what the DTS tool does. Then play with
the copy. I'm not sure what import options exist for Access, but I would
imagine that .csv or .xml would be among them.
Rick
_
From:
If your wanting to keep it in Access...I would just try doing a Linked
server and view forms...that way it's accessible in both places at the same
time
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Christopher Gillman
Sent: Tuesday, January
I too stumped Remedy Support a couple weeks back with my flashboards not
showing up. They were unable to help but this is what I did that ended
up fixing my problem...maybe it will work for you.
Go to the form in the admin tool that has the flashboard on it. Select
the flashboard and click
Rick,
Is the DTS anything like using the Upsizing wizard in Access?
You can keep your old data but I think the Local table will not get
updated once the Upsizing is completed.
Your application gets connected to the remote (to ms access) db.
Or does DTS give you a view into the MSC Access db
Hi,
I have a customer that wants to run reports using direct SQL rather than
using Crystal or the Remedy ODBC driver. In doing this he found that the
date\time stamp within the diary field is returned as Unix time. He ld like
to convert this timestamp in the diary field into the normal
Hi everyone,
We are planning on moving from Unix to a Linux platform, and
upgrading from ARS 6.3 to 7.0.1 at the same time. We will be
copying the database from one machine to another, then
installing ARS, including CMDB 2.0.
The “BMC® Atrium® CMDB 2.0 Installation and Configuration
Guide” p15
and god, doesn't that iphone look stunning. :-)
On 09/01/07, Tony Worthington [EMAIL PROTECTED] wrote:
Not sure how many fellow Apple fans are on the list, but I'm envious of
the folks who are getting seated in San Francisco, about to hear from
Steve Jobs and see all the new products being
Dave,
Try this:
Select Createdate = convert(char, DATEADD(s, convert(int,
TRUI_Help_Desk.Created - 25000), '01-01-1970')
Cheers!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, January 09,
Well, whenever it gets released is anyone's guess, but Remedy has been
working for some time on a White Paper showing how to migrate ITSM 6 into
CMDB 2.0. Since that would, in part, be converting the CMDB 1.x CDM into
the CMDB 2.0 CDM, you might wait a bit for that to come out and use it.
Rick
DTS is available as one of the tools when you install SQL. If you have
Enterprise Manager, you probably have DTS, too. It allows you to (among
other things) import data sources that are not SQL into SQL as DB tables,
using connectors that come with the utility. Access has one already
configured
Did you get any errors running the other commands.
perl Makefile.PL
make
(Our System Administrators did not want us to change the system's perl
so each app on the Solaris server has it's own copy of perl. I compiled
ARSPerl against the ActiveState AvtivePerl 5.8.7 with no problems)
Most of the Mac stuff does look very appealing...
It *seems* (note, I said seems) like they are the ones leading in terms of
design. If you look at many of the new laptops, they share some design
characteristics of the Powerbook. There is also the whole liquid look,
which sort of started on the
Dave,
I think what you would need is to create a function to extract the unix
timestamps from the diary field, then convert them to date/time. Diary
fields are formatted as follows at the db level:
unix timestamp
control char(0004)
user name
control char(0004)
entry text
control
HELP! Attribute w/ Field ID 300563700 was (apparently) deleted from the
BMC.CORE:BMC_BaseElement form. Can someone out there please give me some
details as to what this attribute is (attribute name, data type, entry
mode, etc) so that I can create a new one and get my Asset Mgr Console
working
That's a good point, Kelly. We've also had flaky problems like that,
where no rational thing tried made sense. We use to have other flaky
problems like DOUBLE DOUBLE messages on the Flashboards, etc. That's a
bug in Mid-tier 7.0 against a 6.3 server.
In the case where a single Flashboard
The DTS wizard in SQL would allow you to connect to external data sources, such
as Access, or an Excel table (there are a list of available data sources you
can connect to), allow you to map all the columns of the chosen data source, to
existing tables in SQL, or the option or creating a new
I found it using backup AR server, thanks
al
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
Answers Are
hi list,
We have a problem here integrating remedy with clearcase. The total # of
characters for Clearcase directories(path for the objects) exceeds more than
255 characters which should not be the case.
Is there any way around for solving this issue as its very difficult to
manage the
Hi list!
I have some technical specs on Service Desk Express from BMC. Is this
basically Helpdesk Light?
Are any of you all using Service Desk Express? I have ARS 6.3 and
Helpdesk 5.6 and I have customized the forms quite a bit.
I have asked our sales rep. for pricing but have not gotten a
If it is installed on Windows you could use the 8.x DOS file format... That
will cut down the number of characters considerably..
Hope that helps...
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
- Original Message
From: Dip Patel [EMAIL PROTECTED]
To:
Hello Everyone!
Is is possible to have a macro being run by different users to save the
report file on their local desktops (C:\temp)? We have an existing macro
that saves the report to a shared location, but, not all the users have
access to that location. Wondering if it is possible to
We purchased 3 new Dell servers last year to implement Asset Management
7.0. These are all identical servers (Test/Dev, Production and Failover)
with Dual processor and 4GB of ram since the price difference for the lower
end is too small.
We loaded all ARS 7.0/AM 7.0/Mid-tier
That is the new name of Magic and is not built on ARS.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 9 Jan 2007 5:59 PM
Subject: Service Desk Express vs. Remedy Helpdesk
Hi list!
I have some technical specs on Service Desk Express from BMC. Is this
and have some active link attached to this form which calls the
PERFORM-ACTION-EXIT-APP on Window Close?
Your workaround for the mid-tier should be working - i.e. , an active link tied
to Window Close and putting that active link on all the forms that your users
have access to.
1.
Dear Listers,
Our management has been asking about Mobile Solutions for Remedy applications.
I am already aware of the following vendors.
Aeroprise
Navarra
Vaultus
Remedy Mobile (now defunct)
But, I was wondering if there are any other vendors that provide a mobile
solution for Remedy
http://www.mobilereach.com http://www.mobilereach.com/
Scott Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar
Sent: Tuesday, January 09, 2007 7:07 PM
A client has a process by which most of their changes go through Development/QA
before they are implemented in Production. We believe we have three options
for this within Change Management 7:
1. We submit two change requests, one for Dev/QA and one for Prod. We
would create a
Service Desk Express is, or rather was, Magic Service Desk. It was
acquired by Remedy Corp (please correct me if I am mistaken here) sometime
before BMC gobbled up Remedy as a means of expanding their offerings.
SDE is not quite what what you're thinking...
SDE is entirely web based, and is
List,
This issue has been resolved. We have applied all the suggestions from
the list and now user can work on the application. I don't know which
solution helped us to fix this issue. Might be the solution, disable
the popup blocker. Thanks for all your help.
Thanks,
Meenakshinathan
Very good suggestion.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Easter, David
Sent: 10 January 2007 02:28
To: arslist@ARSLIST.ORG
Subject: Re: Floating license issuse.
**
and have some active link attached to
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